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  • Tata Cards Credit Card Customer Care Number

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    Tata Cards Credit Card Customer Care Number

    Tata Cards, the credit card managing arm of Tata Capital Financial Services, caters to the diverse needs of retail and corporate customers by offering a variety of credit cards. If you’re a Tata credit cardholder, you may need the customer helpline number at one or other point of the card life. To make it easy for you, we have listed various customer service channels offered by Tata Card to serve its credit card customers in the best way possible.

    Toll - Free Numbers for Tata Credit Card Customer Support

    Tata Cards offers a toll free customer care number which can be used for all general queries related to credit card. However, the number is toll free only when called from BSNL/MTNL landlines.

    Tata Cards Toll Free Number 1800 180 8282

    Tata Cards Credit Card Customer Care Number

    If you don’t have BSNL or MTNL landline, you can use another customer care helpline provided by Tata for all your credit card queries. The number is common for all Indian cities. However, customers need to prefix their city STD code to the number to reach their city specific helpline.

    Tata Cards Credit Card Customer Care 39 02 34 56 (Prefix the local STD code)

    Tata Cards Credit Card Customer Care - SMS Number

    Tata Cards’ SMS service will let you access your credit card information by simply sending an SMS from the registered mobile number. You can also report a problem through the SMS service. What’s more, you can also block your credit card instantly in case it’s lost/stolen.

    To access Tata credit card account information SMS “HELP” to 5676791
    To raise a concern related to a Tata credit card SMS “RESOLVE” to 92125 00888 (You will receive a call back from the concerned executive, to whom you can report the issue)
    To block stolen/lost card SMS ‘’BLOCK’’ XXXX to 567691 (‘XXXX – Last four digits of your Tata credit card’)

    Tata Cards Credit Card Customer Care e-mail ID

    If you wish to put down the credit card related concern, query or feedback on paper, you can send an electronic mail to a designated e-mail helpline.

    Tata Card Credit Card Customer Care e-mail ID customer.care@tatacard.com

    Tata Cards Credit Card Customer Care Postal Address

    If you don’t like the contemporary mailing options, you can send your query/concern or feedback in written form to Tata Cards head office to the address mentioned below.

    Tata Cards Credit Card Customer Care mailing address (postal) Tata Cards, P.O Bag No 7, G.P.O, New Delhi - 110001

    Tata Cards Credit Card – Grievance Redressal

    Tata Cards has a grievance redressal mechanism in place to enable its credit card customers escalate the issues that are not resolved through general customer care. The grievance redressal is a step-by-step process that would lead to a proper resolution when escalated through proper channels. Mentioned below is the process in detail.

    Step-1: As a first step in grievance redressal, customers should raise their concern through any of the below mentioned channels.

    • Call Tata Cards helpline: Customers can call the helplines provided by Tata Cards to report their concern. They can either call 1800 180 8282 or 39 02 34 56 to raise their issue. The helplines are available from Monday through Saturday from 8a.m. to 5p.m.
    • Send an e-mail: Customers can also drop an e-mail to customer.care@tatacard.com with the Tata credit card number and contact number in the subject line.
    • Write to Tata Cards: Alternatively, customers can also send a written request through post to ‘Manager - Customer Services, SBI Cards & Payment Services, DLF Infinity Towers, Tower C, 12th Floor, Block 2, Building 3, DLF Cyber City, Gurgaon -122002, India’.
    • Walk-in to helpdesk: Customers can also walk-in to the help desks located at various SBI branches. The list of credit card help desks along with the addresses are mentioned below.
    City Help-desk Branch Address
    Ahmedabad SBI Card, 301 & 302 - Corporate House Opp. Torrent, Ahmedabad, Gujarat - 380009
    Bangalore SBI Card, Unit No. 1002, 10th floor, ‘A’ Block, ‘Embassy Heights’, No.13, Magrath Road, Bangalore - 560 025
    Bhopal SBI Main Branch, New Market, T.T. Nagar, Bhopal - 462003
    Bhubaneswar SBI Card, C/O My Branch Office No-16&17, 1st Floor, Block-2, BMC Bhawani Mall., Saheed Nagar, Bhubaneswar, Orissa - 751007
    Chandigarh SBI Card, SCO 171-172, Ground Floor, Sector 8C, Madya Marg, Chandigarh - 160008
    Chennai SBI Card, 141, 10th Floor, TVH Agnitio Park, Kandanchavady, OMR, Next to HCL, Tamilnadu -600096
    Coimbatore SBI Card-D.B. Road Door No. 36/6 & 7, Ashirwadh Building, R. S. Puram, Coimbatore - 641002
    Guwahati SBI RACPC, 4th Floor, Swagata Square, ABC Point, Bhangagarah, Guwahati - 781005
    Gurgaon SBI Card, Infinity Towers, Tower C, 11th Floor, DLF Cyber City, DLF Phase 2, Gurgaon, Haryana - 122002
    Hyderabad SBI Card, Unit Nos. 3C, 3D & 3E, 3rd Floor, Queens Plaza, 1-8-382, Queens Plaza, S.P. Road, Secunderabad, Telangana - 500003
    Jaipur SBI Card, F-3 To F-7, 1st Floor, Geejgarh Tower, Hawa Sarak, Civil Lines, Jaipur-302006
    Kolkata SBI Card, Block-A, 3rd Floor, Apeejay House, No-15, Park Street, Landmark -Next to Park Hotel, Kolkata - 700016
    Lucknow SBI Card, 5th Floor, BBD Viraj Tower, Vibhuti Khand, Gomti Nagar, Lucknow – 226010
    Mumbai SBI Card,6th Floor Windsor Building, CST Road, Vidyanagri Marg, Santacruz East, Kalina - 400098
    New Delhi State Bank Of India, B Block, SBI LHO, 11 Parliament Street, New Delhi -1
    New Delhi SBI Cards, 401, 402 Fourth Floor Aggarwal Millennium Tower, E-1,2,3, Netaji Subhash Palace Wazirpur Near BTW, New Delhi - 110034
    Nagpur State Bank Of India, Regional Branch Operation, 2nd Floor, Region-1, Zonal Office, Kingsway, Nagpur - 440001
    Patna State Bank of India, Zonal office, 302 3rd Floor, J.C. Road, Antta Ghat, Patna – Bihar - 800001
    Pune SBI Card office, 6th Floor Sky Vista building, Viman Nagar, Next to Dorabjee Mall, Pune - 411014
    Surat State Bank Of India, Chowk Bazar, Near Gandhi bagh, Surat - 395001
    Trivandrum State Bank of India, MG Road Opp. to AGS office, Trivandrum - 695001
    Vadodara State Bank Of India, Mandvi Branch, Opp. Jamnabai Hospital, Vadodara, Gujarat

    While the phone call will be answered instantly, the company will respond to e-mails within 5 working days and within 7 working days for postal mail with proper response.

    Step-2: If you don’t receive any response within the stipulated time or if you’re not happy with the kind of response received, you can escalate the issue to next level either by sending an e-mail or postal mail.

    • Send an e-mail with the complaint number to head@tatacard.com (or)
    • Send a letter to TATA Head, SBI Cards, PO Bag 28- GPO, New Delhi, 110001.

    The bank will respond within 8 working days of receiving the request.

    Step-3: The next level of escalation includes sending an e-mail to Head of Customer Services at customerservicehead@sbicard.com.

    Step-4: Not satisfied with the resolutions received from the customer service head, you can further escalate your issue to Chief Executive Officer of the company by sending an e-mail to ceo@sbicard.com.

    Step-5: If none of your efforts to escalate the issue works out or if you’re not satisfied with the resolution received, you can contact Grievance Redressal Officer appointed by the bank in person.

    Address of grievance redressal officer

    Mr. Saurabh Gaur

    Senior Manager

    DLF Infinity Towers,

    Tower C, 10th–12th Floor, Block 2, Building 3,

    DLF Cyber City,

    Gurgaon –122002

    Haryana

    India.

    The internal escalation matrix works within the organisation and should be able to provide proper resolution at any of the above listed stages. If it fails to do so within 30 days of first receiving the complaint, the customer has the right to approach the Banking Ombudsman appointed by the Reserve Bank of India.

    Tata Cards Credit Card Customer Care Number Reviews

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