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  • Tata Cards Credit Card Customer Care Number

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  • Have a query or a complaint with respect to your Tata Card? Have them addressed easily by contacting their customer care centre.

    Tata Card Toll-Free and Tolled Numbers

    For any queries related to your card, dial the following numbers:

    • 1800 180 8282 (toll-free number to be accessed only from MTNL/BSNL landline)
    • 39 02 34 56 (pre-fix your city STD code)

    Tata Card Contact Number and Address (City-Wise)

    If you wish to make calls from your cell or landline (which isn’t a BSNL or MTNL number), you can call the following number by pre-fixing your city’s STD code to:

    • 39 02 34 56

    You can also visit these branches at the following addresses:

    Location Address
    Ahmedabad SBI Card, 301 & 302 - Corporate House Opp. Torrent, Ahmedabad, Gujarat 380 009
    Bangalore SBI Card, Unit No. 1002, 10th Floor, ‘A’ Block, ‘Embassy Heights, No. 13, Magrath Road, Bangalore 560 025
    Bhopal SBI Main Branch, New Market, T.T. Nagar Bhopal 462 003
    Bhubaneswar SBI Card, C/O My Branch Office No-16 & 17, 1st Floor, Block-2, BMC Bhawani Mall, Saheed Nagar, Bhubaneswar, Orissa 751 007
    Chandigarh SBI Card, SCO 171-172, Ground Floor, Sector 8C, Madya Marg, Chandigarh 160 008
    Chennai SBI Card, 141, 10th Floor, TVH Agnito Park, Kandanchavady, OMR, Next to HCL, Tamil Nadu-600 096
    Cochin SBI Card Centre-A, 7th Floor, Alapatt Heritage M.G. Road, North End Kochi, Cochin 682 035
    Coimbatore SBI Card, Regus Business Centre, Srivari Srimath, 3rd Floor, Door No. 1045, Avinashi Road, Coimbatore 641 018
    Guwahati SBI RACPC, 4th Floor, Swagata Square, ABC Point, Bhangagarah, Guwahati 781 005
    Gurgaon SBI Card, Infinity Towers, Tower C, 11th Floor, DLF Cyber City, DLF Phase 2, Gurgaon, Haryana 122 002
    Hyderabad SBI Card, Unit Nos. 3C, 3D & 3E, 3rd Floor, Queens Plaza, 1-8-382, Queens Plaza, S.P. Road, Secunderabad, Telangana 500 003
    Indore SBI GPO Main Branch, Near GPO Post Office, AB Road, Indore 452 001
    Jaipur SBI Card-F-3 To F-7, 1st Floor, Geejgarh Tower, Hawa Sarak, Civil Lines, Jaipur 302 006
    Kolkata SBI Card, Block-A, 3rd Floor, Apeejay House, No-15, Park Street, Land Mark - Next to Park Hotel, Kolkata 700 016
    Lucknow SBI Card, 5th Floor, BBD Viraj Tower, Vibhuti Khand, Gomti Nagar, Lucknow 226 010
    Mumbai SBI Card, 301, B 3rd Floor, Silver Utopia Chakala Opposite P & G Plaza, Andheri East, Mumbai 400 099
    New Delhi State Bank of India, B Block, SBI LHO, 11 Parliament Street, New Delhi 1
    New Delhi SBI Cards, 401, 402, Fourth Floor, Aggarwal Millennium Tower, E-1, 2, 3, Netaji Subhash Palace, Wazirpur, Near BTW, New Delhi 110 034
    Nagpur State Bank of India, Regional Branch Operation, 2nd Floor, Region - 1, Zonal Office, Kingsway, Nagpur 440 001
    Patna State Bank of India, Zonal Office, 302, 3rd Floor, J.C. Road, Antta Ghat, Patna, Bihar 800 001
    Pune SBI Card Office, 6th Floor, Suyog Platinum (Adjacent to Conard Hotel), Mangaldas Road, Pune 411 001
    Surat SBI Station Road Branch, Una Pani Road, Near Amisha Hotel, Surat, Gujarat 395 003
    Trivandrum State Bank of India, M. G. Road, Opposite AGS Office, Trivandrum 695 001
    Vadodara State Bank of India, Mandvi Branch, Opposite Jamnabai Hospital, Vadodara, Gujarat

    Note: Offices are closed on all Sundays, national holidays, and on second and fourth Saturdays.

    Tata Credit Card Enquiries

    Do you have any of these common queries with respect to your credit card? If you do, here is what you can do about it:

    In Case of Credit Card Theft: If your card has been stolen or is lost, you will have to block your card immediately. This can be done by:

    • Calling customer care on 1800 180 8282 or (pre-fix STD code) 39 02 34 56.
    • Logging on to tatacard.com and blocking your card by selecting the ‘Block Lost/Stolen Card’ option.
    • Typing BLOCK last 4 digits of your card and sending it to 567691 from your registered mobile number.

    In Case of Your Card Being Blocked: If your card has been blocked by accident or you have found your card that you thought was missing, call customer care to see if you can unblock your card. If you receive an SMS stating that your card has been blocked, please call the number mentioned in the SMS as soon as possible to learn why it has been blocked and how you can unblock it.

    In Case Your Card is Declined During an Online Transaction: If your card has been declined while making a transaction online, first check if all the details have been entered correctly. This should include the OTP that has been sent to your registered mobile number. If you find that all the details have been entered correctly, contact the customer care helpline immediately.

    Tata Card Email Address Details

    Send all credit card related emails to:

    Note: The subject line of your email should include your 16-digit Tata Credit Card number and your contact number(s).

    You can also email the following address for media-related credit card queries:

    • corporate.communications@sbicard.com

    Tata Card Grievance Redressal

    Tata Card has a grievance redressal system in place to ensure that your queries are answered. You can choose any of these options to register your complaint:

    • Call customer care
    • Email customer care
    • Write a letter to the manager of customer service

    If your query is not addressed via these means, you can:

    • Email the principal nodal officer
    • Email the head of customer services

    Alternatively, write to the grievance redressal officer. Address your letters to:

    Ms Rupali Bhardwaj

    DLF Infinity Towers

    Tower C, 10th to 12th floor

    Block 2, Building 3, DLF Cyber City

    Gurgaon 122002

    Haryana

    Tata Cards Nodal Office Contact Details

    If you are not satisfied with the response to your query or complaint provided by the customer service executive, you can contact the nodal officer.

    The contact details are:

    • Email: nodalofficer@sbicard.com
    • Address:

    TATA Head, SBI Cards

    P.O. Bag 28 – GPO

    New Delhi 110 001

    If the nodal officer doesn’t get back to you with a solution within the time period promised, you can contact the principal nodal officer.

    • Email: principalnodalofficer@sbicard.com
    • Address:

    Ms Rupali Bhardwaj

    DLF Infinity Towers

    Tower C, 10th to 12th floor

    Block 2, Building 3, DLF Cyber City

    Gurgaon 122002

    Haryana

    For further escalation of your complaint, please send an email to the Chief Executive Officer at:

    Write to Tata Card

    Address all letters to:

    Manager – Customer Services

    SBI Cards & Payment Service Pvt. Ltd.

    DLF Infinity Towers

    Tower C, 12th Floor

    Block 2, Building 3

    DLF Cyber City

    Gurgaon 122002

    Haryana

    Other Ways to Get in Touch with Tata Cards Customer Care

    Online

    You can log into your Tata Card account to report a lost card or for any other card-related queries.

    Via SMS

    You can get information with respect to your credit card on your phone. All you need to do is send an SMS in the following format to 5676791:

    Information SMS Format
    Block your card BLOCK last 4 digits of your card
    Balance enquiry BAL last 4 digits of your card
    Reward points summary REWARD last 4 digits of your card
    Payment status PAYMENT last 4 digits of your card
    E-statement subscription ESTMT last 4 digits of your card
    Request for duplicate statement DSTMT last 4 digits of your card MM Note: MM stands for the statement month. So, if you want a duplicate statement for the month of June, the SMS format will be DSTMT last 4 digits 06.
    Cash and credit limit available AVAIL last 4 digits of your card

    If despite following the escalation matrix, you are yet to receive a satisfactory solution to your concern, you can approach the banking ombudsman. The ombudsman is a representative chosen by the Reserve Bank of India to help customers with concerns that the bank hasn’t addressed or refuses to address.

      

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