Santa Claus comes around just once a year. In the meantime, there are Credit Cards.
Have a query or a complaint with respect to your Tata Card? Have them addressed easily by contacting their customer care centre.
For any queries related to your credit card, dial the following numbers:
If you wish to make calls from your cell or landline (which isn’t a BSNL or MTNL number), you can call the following number by pre-fixing your city’s STD code to:
You can also visit these branches at the following addresses:
| Location | Address |
|---|---|
| Ahmedabad | SBI Card, 301 & 302 - Corporate House Opp. Torrent, Ahmedabad, Gujarat 380 009 |
| Bangalore | SBI Card, Unit No. 1002, 10th Floor, ‘A’ Block, ‘Embassy Heights, No. 13, Magrath Road, Bangalore 560 025 |
| Bhopal | SBI Main Branch, New Market, T.T. Nagar Bhopal 462 003 |
| Bhubaneswar | SBI Card, C/O My Branch Office No-16 & 17, 1st Floor, Block-2, BMC Bhawani Mall, Saheed Nagar, Bhubaneswar, Orissa 751 007 |
| Chandigarh | SBI Card, SCO 171-172, Ground Floor, Sector 8C, Madya Marg, Chandigarh 160 008 |
| Chennai | SBI Card, 141, 10th Floor, TVH Agnito Park, Kandanchavady, OMR, Next to HCL, Tamil Nadu-600 096 |
| Cochin | SBI Card Centre-A, 7th Floor, Alapatt Heritage M.G. Road, North End Kochi, Cochin 682 035 |
| Coimbatore | SBI Card, Regus Business Centre, Srivari Srimath, 3rd Floor, Door No. 1045, Avinashi Road, Coimbatore 641 018 |
| Guwahati | SBI RACPC, 4th Floor, Swagata Square, ABC Point, Bhangagarah, Guwahati 781 005 |
| Gurgaon | SBI Card, Infinity Towers, Tower C, 11th Floor, DLF Cyber City, DLF Phase 2, Gurgaon, Haryana 122 002 |
| Hyderabad | SBI Card, Unit Nos. 3C, 3D & 3E, 3rd Floor, Queens Plaza, 1-8-382, Queens Plaza, S.P. Road, Secunderabad, Telangana 500 003 |
| Indore | SBI GPO Main Branch, Near GPO Post Office, AB Road, Indore 452 001 |
| Jaipur | SBI Card-F-3 To F-7, 1st Floor, Geejgarh Tower, Hawa Sarak, Civil Lines, Jaipur 302 006 |
| Kolkata | SBI Card, Block-A, 3rd Floor, Apeejay House, No-15, Park Street, Land Mark - Next to Park Hotel, Kolkata 700 016 |
| Lucknow | SBI Card, 5th Floor, BBD Viraj Tower, Vibhuti Khand, Gomti Nagar, Lucknow 226 010 |
| Mumbai | SBI Card, 301, B 3rd Floor, Silver Utopia Chakala Opposite P & G Plaza, Andheri East, Mumbai 400 099 |
| New Delhi | State Bank of India, B Block, SBI LHO, 11 Parliament Street, New Delhi 1 |
| New Delhi | SBI Cards, 401, 402, Fourth Floor, Aggarwal Millennium Tower, E-1, 2, 3, Netaji Subhash Palace, Wazirpur, Near BTW, New Delhi 110 034 |
| Nagpur | State Bank of India, Regional Branch Operation, 2nd Floor, Region - 1, Zonal Office, Kingsway, Nagpur 440 001 |
| Patna | State Bank of India, Zonal Office, 302, 3rd Floor, J.C. Road, Antta Ghat, Patna, Bihar 800 001 |
| Pune | SBI Card Office, 6th Floor, Suyog Platinum (Adjacent to Conard Hotel), Mangaldas Road, Pune 411 001 |
| Surat | SBI Station Road Branch, Una Pani Road, Near Amisha Hotel, Surat, Gujarat 395 003 |
| Trivandrum | State Bank of India, M. G. Road, Opposite AGS Office, Trivandrum 695 001 |
| Vadodara | State Bank of India, Mandvi Branch, Opposite Jamnabai Hospital, Vadodara, Gujarat |
Note: Offices are closed on all Sundays, national holidays, and on second and fourth Saturdays.
Do you have any of these common queries with respect to your credit card? If you do, here is what you can do about it:
In Case of Credit Card Theft: If your card has been stolen or is lost, you will have to block your card immediately. This can be done by:
In Case of Your Card Being Blocked: If your card has been blocked by accident or you have found your card that you thought was missing, call customer care to see if you can unblock your credit card. If you receive an SMS stating that your card has been blocked, please call the number mentioned in the SMS as soon as possible to learn why it has been blocked and how you can unblock it.
In Case Your Card is Declined During an Online Transaction: If your card has been declined while making a transaction online, first check if all the details have been entered correctly. This should include the OTP that has been sent to your registered mobile number. If you find that all the details have been entered correctly, contact the customer care helpline immediately.
Send all credit card related emails to:
Note: The subject line of your email should include your 16-digit Tata Credit Card number and your contact number(s).
You can also email the following address for media-related credit card queries:
Tata Card has a grievance redressal system in place to ensure that your queries are answered. You can choose any of these options to register your complaint:
If your query is not addressed via these means, you can:
Alternatively, write to the grievance redressal officer. Address your letters to:
Manager – Customer Services
SBI Cards & Payment Services Ltd
DLF Infinity Towers
Tower C, 10th to 12th floor
Block 2, Building 3, DLF Cyber City
Gurgaon 122002
Haryana
If you are not satisfied with the response to your query or complaint provided by the customer service executive, you can contact the nodal officer.
The contact details are:
TATA Head, SBI Cards
P.O. Bag 28 – GPO
New Delhi 110 001
If the nodal officer doesn’t get back to you with a solution within the time period promised, you can contact the principal nodal officer.
Mr. Prosenjit Dhar
DLF Infinity Towers
Tower C, 10th to 12th floor
Block 2, Building 3, DLF Cyber City
Gurgaon 122002
Haryana
For further escalation of your complaint, please send an email to the Chief Executive Officer at:
Address all letters to:
Manager – Customer Services
SBI Cards & Payment Service Pvt. Ltd.
DLF Infinity Towers
Tower C, 12th Floor
Block 2, Building 3
DLF Cyber City
Gurgaon 122002
Haryana
Online
You can log into your Tata Card account to report a lost card or for any other card-related queries.
If despite following the escalation matrix, you are yet to receive a satisfactory solution to your concern, you can approach the banking ombudsman. The ombudsman is a representative chosen by the Reserve Bank of India to help customers with concerns that the bank hasn’t addressed or refuses to address.
The Tata Capital credit card has a joining fee and also an annual fee.
You can easily apply for the Tata Capital Credit Card by contacting the bank officials. You can also visit any branch.
If you lose your Tata Capital Credit Card, you can always hotlist the card by contacting the customer care. You can reach them at 1860 267 6060.
You can write to the customer care at customercare@tatacapital.com.
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