Tata Cards, the credit card managing arm of Tata Capital Financial Services, caters to the diverse needs of retail and corporate customers by offering a variety of credit cards. If you’re a Tata credit cardholder, you may need the customer helpline number at one or other point of the card life. To make it easy for you, we have listed various customer service channels offered by Tata Card to serve its credit card customers in the best way possible.
Tata Cards offers a toll free customer care number which can be used for all general queries related to credit card. However, the number is toll free only when called from BSNL/MTNL landlines.
|Tata Cards Toll Free Number||1800 180 8282|
If you don’t have BSNL or MTNL landline, you can use another customer care helpline provided by Tata for all your credit card queries. The number is common for all Indian cities. However, customers need to prefix their city STD code to the number to reach their city specific helpline.
|Tata Cards Credit Card Customer Care||39 02 34 56 (Prefix the local STD code)|
Tata Cards’ SMS service will let you access your credit card information by simply sending an SMS from the registered mobile number. You can also report a problem through the SMS service. What’s more, you can also block your credit card instantly in case it’s lost/stolen.
|To access Tata credit card account information||SMS “HELP” to 5676791|
|To raise a concern related to a Tata credit card||SMS “RESOLVE” to 92125 00888 (You will receive a call back from the concerned executive, to whom you can report the issue)|
|To block stolen/lost card||SMS ‘’BLOCK’’ XXXX to 567691 (‘XXXX – Last four digits of your Tata credit card’)|
If you wish to put down the credit card related concern, query or feedback on paper, you can send an electronic mail to a designated e-mail helpline.
|Tata Card Credit Card Customer Care e-mail IDfirstname.lastname@example.org|
If you don’t like the contemporary mailing options, you can send your query/concern or feedback in written form to Tata Cards head office to the address mentioned below.
|Tata Cards Credit Card Customer Care mailing address (postal)||Tata Cards, P.O Bag No 7, G.P.O, New Delhi - 110001|
Tata Cards has a grievance redressal mechanism in place to enable its credit card customers escalate the issues that are not resolved through general customer care. The grievance redressal is a step-by-step process that would lead to a proper resolution when escalated through proper channels. Mentioned below is the process in detail.
Step-1: As a first step in grievance redressal, customers should raise their concern through any of the below mentioned channels.
|City||Help-desk Branch Address|
|Ahmedabad||SBI Card, 301 & 302 - Corporate House Opp. Torrent, Ahmedabad, Gujarat - 380009|
|Bangalore||SBI Card, Unit No. 1002, 10th floor, ‘A’ Block, ‘Embassy Heights’, No.13, Magrath Road, Bangalore - 560 025|
|Bhopal||SBI Main Branch, New Market, T.T. Nagar, Bhopal - 462003|
|Bhubaneswar||SBI Card, C/O My Branch Office No-16&17, 1st Floor, Block-2, BMC Bhawani Mall., Saheed Nagar, Bhubaneswar, Orissa - 751007|
|Chandigarh||SBI Card, SCO 171-172, Ground Floor, Sector 8C, Madya Marg, Chandigarh - 160008|
|Chennai||SBI Card, 141, 10th Floor, TVH Agnitio Park, Kandanchavady, OMR, Next to HCL, Tamilnadu -600096|
|Coimbatore||SBI Card-D.B. Road Door No. 36/6 & 7, Ashirwadh Building, R. S. Puram, Coimbatore - 641002|
|Guwahati||SBI RACPC, 4th Floor, Swagata Square, ABC Point, Bhangagarah, Guwahati - 781005|
|Gurgaon||SBI Card, Infinity Towers, Tower C, 11th Floor, DLF Cyber City, DLF Phase 2, Gurgaon, Haryana - 122002|
|Hyderabad||SBI Card, Unit Nos. 3C, 3D & 3E, 3rd Floor, Queens Plaza, 1-8-382, Queens Plaza, S.P. Road, Secunderabad, Telangana - 500003|
|Jaipur||SBI Card, F-3 To F-7, 1st Floor, Geejgarh Tower, Hawa Sarak, Civil Lines, Jaipur-302006|
|Kolkata||SBI Card, Block-A, 3rd Floor, Apeejay House, No-15, Park Street, Landmark -Next to Park Hotel, Kolkata - 700016|
|Lucknow||SBI Card, 5th Floor, BBD Viraj Tower, Vibhuti Khand, Gomti Nagar, Lucknow – 226010|
|Mumbai||SBI Card,6th Floor Windsor Building, CST Road, Vidyanagri Marg, Santacruz East, Kalina - 400098|
|New Delhi||State Bank Of India, B Block, SBI LHO, 11 Parliament Street, New Delhi -1|
|New Delhi||SBI Cards, 401, 402 Fourth Floor Aggarwal Millennium Tower, E-1,2,3, Netaji Subhash Palace Wazirpur Near BTW, New Delhi - 110034|
|Nagpur||State Bank Of India, Regional Branch Operation, 2nd Floor, Region-1, Zonal Office, Kingsway, Nagpur - 440001|
|Patna||State Bank of India, Zonal office, 302 3rd Floor, J.C. Road, Antta Ghat, Patna – Bihar - 800001|
|Pune||SBI Card office, 6th Floor Sky Vista building, Viman Nagar, Next to Dorabjee Mall, Pune - 411014|
|Surat||State Bank Of India, Chowk Bazar, Near Gandhi bagh, Surat - 395001|
|Trivandrum||State Bank of India, MG Road Opp. to AGS office, Trivandrum - 695001|
|Vadodara||State Bank Of India, Mandvi Branch, Opp. Jamnabai Hospital, Vadodara, Gujarat|
While the phone call will be answered instantly, the company will respond to e-mails within 5 working days and within 7 working days for postal mail with proper response.
Step-2: If you don’t receive any response within the stipulated time or if you’re not happy with the kind of response received, you can escalate the issue to next level either by sending an e-mail or postal mail.
The bank will respond within 8 working days of receiving the request.
Step-3: The next level of escalation includes sending an e-mail to Head of Customer Services at email@example.com.
Step-4: Not satisfied with the resolutions received from the customer service head, you can further escalate your issue to Chief Executive Officer of the company by sending an e-mail to firstname.lastname@example.org.
Step-5: If none of your efforts to escalate the issue works out or if you’re not satisfied with the resolution received, you can contact Grievance Redressal Officer appointed by the bank in person.
Address of grievance redressal officer
Mr. Saurabh Gaur
DLF Infinity Towers,
Tower C, 10th–12th Floor, Block 2, Building 3,
DLF Cyber City,
The internal escalation matrix works within the organisation and should be able to provide proper resolution at any of the above listed stages. If it fails to do so within 30 days of first receiving the complaint, the customer has the right to approach the Banking Ombudsman appointed by the Reserve Bank of India.
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