Axis Bank is one of the leading private banks in India. For Axis Bank customers across the globe, the bank offers excellent customer care service through phone, e-mail, and post. If you have an Axis Bank credit card and are looking for ways to contact the bank, you can find the contact details right here on this page. There are numerous ways you can contact the bank. You can call the customer service number for general enquiries, complaints, and give feedback. If your issue is not resolved as promised, you can escalate the concern by calling the Axis Bank Grievance Department.
If you feel the solution offered is not satisfactory, you can further escalate the issue to the nodal officer, principal nodal officer, and then the Banking Ombudsman. Most Axis Bank customers are not aware of the contact details and often land up not addressing their concerns. This page will help you contact the right department.
|About Axis Bank Credit Card Customer Care|
To help their cardholders to communicate with ease, Axis Bank provides toll-free phone numbers called Axis Dial Service. Using this service, you can instantly get your credit card information for free via phone. You can dial this number to check your credit card balance or request for a mini statement. The requested information will be sent to your registered mobile number in English. Listed below are the toll-free numbers that will help you get your credit card information within few seconds.
|Balance Enquiry||1800 419 5959|
|Mini Statement||1800 419 6969|
If you do not prefer to get this information in English and want it to be sent in Hindi, you can dial the below numbers:
|Balance Enquiry||1800 419 5858|
|Mini Statement||1800 419 6868|
If you do not wish to place a call but want to check your credit card balance or get a mini statement sent to your registered phone number, you can make use of the SMS customer service offered by Axis Bank for their credit cardholders. All you have to do is to type an SMS and send it to 5676782 from your registered mobile number and the information will be sent to you via SMS. For keywords and instructions, please visit the bank’s official website.
You can also reach the Axis Bank customer care department via e-mail. Many credit cardholders prefer this method as it saves a lot of time and they do not have to wait to connect to a phone banker. To send an e-mail, you can visit the Axis Bank official website and use their online submission form. You can also send an e-mail to the bank using your netbanking account. Alternatively, you can also write an e-mail to email@example.com.
Product Specific e-mail IDs for Axis Bank customers
|Bank accounts, Liabilities account, and account related firstname.lastname@example.org|
|Forex cards and travel currency related enquiries and email@example.com|
You can call Axis Bank Phone Banking services on the toll-free number from your mobile phone or landline anywhere in India. Customers can also access the 24-hour phone banking services from outside of India. You can use these numbers to report a loss of card or for any other credit card queries. Axis Bank has dedicated phone banking toll-free numbers which allow their customers to get their credit card-related information via phone instantly. This is a free service and benefits many Axis Bank customers across the world. The bank’s phone banking service is operational 24/7. There are dedicated phone numbers for customers calling from India and for international callers. Axis Bank also has a toll-free number for emergency services which can be used to block a card in case it is stolen. The phone banking numbers are listed below:
|Within India||1-860-419-5555 , 1-860-500-5555|
|Outside India||+91 22 27648000|
|Emergency services (block debit/pre-paid cards)||+91 22 67987700|
If you are a Non-Resident Indian (NRI) and own an Axis Bank credit card, you can make use of the NRI phone banking service. Listed below are the toll-free numbers for NRIs. You can call the number applicable to your country and get your credit card information via phone.
|USA||1855 205 5577|
|Canada||1855 436 0726|
|Saudi Arabia||800 850 0000|
|UK||0808 178 5040|
|Australia||1800 153 861|
|Qatar||00 800 100 348|
|Singapore||800 1206 355|
|UAE||8000 3570 3218|
|Bahrain||800 11 300|
Axis Bank agri-rural phone banking numbers
|Outside India||+91 22 27648000|
|Emergency services (block debit/pre-paid cards)||+91 22 67987700|
For loan related information, customers can call between 9 am and 9pm from Monday to Saturday. The services are not be available on Sundays and National Holidays.
Axis Bank grievance redressal
One of the five core values of Axis Bank is “Customer Centricity”. To retain their customers and maintain a long-lasting relationship, the bank focuses on offering excellent customer service. This is why Axis Bank has a well-designed Grievance Redressal policy and a dedicated team to take care of grievances. This policy ensures that all complaints and queries are addressed on time. The bank is able to offer quick resolutions to unsolved queries using their three-level grievance redressal process. If you lodge a complaint with the customer care department but did not get a satisfactory response, you can escalate the issue to higher officials appointed by the bank. To escalate your concern, follow the below process:
Step: 1 - E-mail Axis Bank’s customer support
Before sending an e-mail to Axis Bank’s customer care department, take the time out to visit the bank’s official website and navigate to the “Get Support” page. Here, you can find the product-specific requests or concerns most frequently faced by customers. If your issue is not resolved, you can send an e-mail escalating the concern. Listed below are the product-specific e-mail addresses to escalate a complaint:
Product Specific E-mail Addresses to raise Complaints are Listed Below
|Forex Cards/Travel Currencyfirstname.lastname@example.org|
Once you send the e-mail, you will get a “Service Request Number”. Please retain this number for further reference. If you want an update, you can dial 18004190068 to check the status.
Step: 2 – Contact Axis Bank’s Nodal Officer
If you are not satisfied with the resolution provided by the customer care department, you can escalate the concern to the higher official appointed the bank. The first level of escalation is to write to Axis Bank’s Nodal officer. You can do so by filing an online application available on the bank’s website or submit a duly-filed form at the Nodal Officer’s office address. Please visit the bank’s official website and navigate to the “Grievance Redressal” Page to submit the online application. When submitting the online application form, you will be asked to enter the Service Request Number and your account details.
If you are planning on submitting the form in person at the Nodal Officer’s official address, download the form from the same page (Under step 2), print it out, fill it, and submit it at the below address:
Nodal Officer - Grievance Redressal,
Axis Bank Ltd.,
NPC1, 5th Floor, “Gigaplex”,
Plot No. I.T.5, MIDC,
Airoli Knowledge Park, Airoli,
Navi Mumbai - 400 708.
If you cannot visit the office in person, you can e-mail a scanned copy of the duly-filed form to email@example.com. Once you have successfully submitted the form, you will receive a response within 10 working days.
|Location||Operational Regions||Officer||Phone Number||Address|
|Kolkata||West Bengal and Sikkim||Mr. Dibyendu Banerjee||033-22829384||1 Floor, 5 Shakespeare Sarani, Kolkata –700071|
|Bhubaneswar||Orissa||Mr. R. R. Rath||0674-6943202||Plot no.1, Ground Floor, Nandighosh Estates, Bapujinagar, Bhubaneswar - 751009 (Odisha).|
|New Delhi||Delhi, Haryana, Jammu and Kashmir and Ghaziabad district of Uttar Pradesh||Mr. N M Raja||011-43506503||1st Floor, Ashoka Estate, 24 Barakhamba Road, New Delhi- 110001|
|Patna||Bihar and Jharkhand||Dr. Abhay Kumar Deepak||0612-6531676||1st Floor , Udaiman Apartment, Boring Road, Patna 800001|
|Chandigarh||Himachal Pradesh, Punjab and Union Territory of Chandigarh||Mr. Rakesh Langar||0172-5037181||2nd Floor, SCO - 369 & 370, Sector - 34 A, Chandigarh – 160022|
|Jaipur||Rajasthan||Mr. Manoj Dikshit||0141-4076752||1st Floor, Shanti Towers, Hawa Sadak, B-115, Civil Lines, Jaipur. Rajasthan-302006|
|Chennai||Tamil Nadu, Union Territories of Pondicherry and Andaman and Nicobar Islands||Mr. L. Subramanian||044-28285992||82, Dr. Radhakrishnan Salai, Mylapore, Chennai. Tamil Nadu – 600004.|
|Kanpur||Uttarakhand and Uttar Pradesh (excluding District of Ghaziabad)||Mr. Tuhin Sarkar||0522-4917202||1st Floor, U P Co Operative Bank Building, 2, M G Marg, Hazratganj, Lucknow – 226001.|
|Hyderabad||Andhra Pradesh||Mr. P. B. Kumar||040-27540060||Abhinandan Towers, 6-3-249/3, Road No 1, Banjara Hills, Hyderabad -500034|
|Bangalore||Karnataka||Mr. S. Shankara||080-2300041||No 41, Seshadri Road, Anand Rao Circle, Bangalore 560 009|
|Mumbai||Maharashtra and Goa||Mr. Ashok Ramakrishnan||022-71315230||Axis Bank Ltd. NPC -1, 5th Floor "Gigaplex",Plot No .I.T 5, MIDC ,Airoli Knowledge Park, Airoli, Navi Mumbai - 400708|
|Bhopal||Madhya Pradesh and Chhattisgarh||Mr. D. N. Mahaku||0755 - 4097920||2nd Floor, "The Infinity", Near Hotel Tulsi Exotica, M.P.Nagar, Zone - II, Bhopal - 462011.|
|Ahmedabad||Gujarat, Union Territories of Dadra and Nagar Haveli, Daman and Diu||Mr. P Krishnamurthy||079-6613540||Shivalik - Ishan, 3rd _oor, Near C. N. Vidyalay, Ambavadi, Ahmedabad - 380015|
|Thiruvananthapuram||Kerala and Union Territory of Lakshadweep||Mr. T. Madhu||0484-4422089||41/418, 5 Floor, Chicago Plaza, Rajaji Road, Ernakulam, Kochi – 682 035|
|Guwahati||Assam, Arunachal Pradesh, Manipur, Meghalaya,Mizoram, Nagaland and Tripura||Mr. Munindra Nath Bharali||0361-2340029||Administrative Office, Chibber House, 3rd Floor, G S Road, Guwahati. Assam 781 005|
Step: 3 – Write to Axis Bank’s Principal Nodal Officer
Even after escalating the concern to the Regional Nodal Officer, if you are not satisfied with the solution given to you, As per the guidelines drafted by the Reserve Bank of India (RBI), the next level of escalation is to get in touch with the Principal Nodal Officer (PNO) appointed by the bank. You can get in touch with the Axis Bank PNO by submitting an online form or by mailing a duly-filed grievance redressal form. You can submit this form by visiting the bank’s official website and follow the steps mentioned under “Step- 3” on the Grievance Redressal Page. If you prefer to submit this form in person at the PNO’s office, you can download the form from the same page, fill it, and submit it at the address mentioned below:
Executive Vice President and Head of Retail Banking Operations,
Axis Bank Ltd.,
Bombay Dyeing Mills Compound,
Pandurang Budhkar Marg,
Mumbai - 400 025.
Alternatively, you can also e-mail a scanned copy of the duly-filed form to firstname.lastname@example.org. After you have submitted the form successfully to the PNO, you will receive a response within 10 working days. If you fail to receive a satisfactory resolution on your credit card grievance within 30 days of approaching the bank, you can directly approach the Banking Ombudsman. The details of Banking Ombudsman appointed for each state/city are listed below.
Fax number: 23730633 / 23766130 / 23766131
|Operational Regions||Officer||Address||Phone Number|
|Gujarat, Union Territories of Dadra and Nagar Haveli, Daman and Diu||Shri Sunil T. S. Nair||C/o Reserve Bank of India La Gajjar Chambers, Ashram Road, Ahmedabad-380 009||Tel.No.26582357/ 26586718 / 2657 5807 Fax No.079-26583325|
|Karnataka||Shri. M. Palanisamy||C/o Reserve Bank of India 10/3/8, Nrupathunga Road Bangalore-560 001||Tel.No.22210771/22275629 Fax No.080-22244047|
|Madhya Pradesh and Chhattisgarh||Shri A.F. Naqvi||C/o Reserve Bank of India Hoshangabad Road, Post Box No.32, Bhopal-462 011||Tel.No.2573772/2573776 Fax No.0755-2573779|
|Orissa||Shri B. K. Mishra||Banking Ombudsman for Odisha, C/o Reserve Bank of India Pt. Jawaharlal Nehru Marg Bhubaneswar-751 001||Tel.No. 0674-2394844 Fax No. 0674-2393906|
|Himachal Pradesh, Punjab and Union Territory of Chandigarh and Panchkula, Yamunanagar and Ambala Districts of Haryana.||Shri R.K. Sood||C/o Reserve Bank of India 4th Floor, Sector 17, Central Vista Chandigarh – 160 017||Tel.No.0172-272 1109/2721011/2784261 Fax No.0172-2721880|
|Tamil Nadu, Union Territories of Puducherry (except Mahe Region) and Andaman and Nicobar Islands||Shri U. Chiranjeevi||C/o Reserve Bank of India, Fort Glacis, Chennai 600 001||Tel No. (044) 2539 5964 / 25399170 /25399159/25399158 Fax No.044-25395488|
|Assam, Arunachal Pradesh, Manipur, Meghalaya, Mizoram, Nagaland and Tripura||Shri Anand Prakash||C/o Reserve Bank of India Station Road, Pan Bazar Guwahati-781 001||Tel.No.2542556/2540445 Fax No.0361-2540445|
|Andhra Pradesh||Dr. N. Krishna Mohan||C/o Reserve Bank of India 6-1-56, Secretariat Road Saifabad, Hyderabad-500 004||Tel.No.23210013/23243970 Fax No.040-23210014|
|Rajasthan||Shri R Giridharan||C/o Reserve Bank of India, 4th floor Rambagh Circle, Tonk Road Jaipur-302 052||Tel.No.(0141)5107973/5101331 Fax No.0141-2562220|
|Uttar Pradesh (excluding Districts of Ghaziabad and Gautam Budh Nagar) and Uttaranchal||Shri A K Naskar||C/o Reserve Bank of India M.G. Road, Post Box No.82 Kanpur-208 001||Tel.No.(0512) 2306278/2306330 Fax No.0512-2305938|
|West Bengal and Sikkim||Dr. (Smt) S. Chattopadhyay||C/o Reserve Bank of India 15, Netaji Subhas Road Kolkata-700 001||Tel No.(O) : (033)2230-4982 Fax No.033-22305899|
|Maharashtra and Goa||Smt. Rose Mary Sebastian||C/o Reserve Bank of India Garment House, 3rd Floor, Dr. Annie Besant Road, Worli, Mumbai-400 018||Tel.No.24924607/24960893/ 2493 3358 Fax No.022-24960912|
|Delhi, Jammu & Kashmir, Haryana (except the districts of Ambala , Yamunanagar and Panchkula), and the districts of Ghaziabad and Gautam Budh Nagar of Uttar Pradesh||Shri R K Tandon||C/o Reserve Bank of India, Sansad marg, New Delhi - 110001||Tel No.||(011) 23730632/ 23730633 / 23766130 / 23766131 Fax No.||011- 23725218/23725219|
|Bihar and Jharkhand||Shri Patric Barla||C/o Reserve Bank of India, Patna-800 001||Tel.No.2322569/2323734 Fax No.0612-2320407|
|Kerala and Union Territory of Lakshadweep and Union Territory of Puducherry (only Mahe Region).||Shri A Madasamy||C/o Reserve Bank of India Bakery Junction Thiruvananthapuram- 695033||Tel.No.0471-2326852 /2332723/2323959 Fax No.||0471-2321625|
If you are an Axis Bank customer residing outside India including Singapore, Hong Kong, DIFC, Sri Lanka, Abu Dhabi, and UAE, follow the below grievance redressal process, if you are not satisfied with the response you got from the customer care department.
Step 1: The first level of escalation for overseas customers is to submit an online grievance redressal form. You can access this form in the ‘Overseas Banking Grievance Redressal’ page under step-1 on the Axis Bank official website. Click on the link you see on the page and start filling the online form. Both Axis Bank customers and non-customers can submit an online grievance redressal form. Once you submit the form, you will get a response from the grievance department within 10 working days. Once you have escalated a concern, Axis Bank has the right to contact you via phone or e-mail to resolve the issue.
Step 2: If you do not hear from Axis Bank within 10 working days after you submit the online grievance redressal form, you can further escalate the issue to Axis Bank’s Nodal Officer by submitting a form online. You will find the online form to escalate the issue on the same page under step- 2. Click on the link and start filling the form. You will be asked to enter your Service Request Number and account details. Once you escalate the concern to the Nodal Officer, you should get a response within 10 working days.
Step- 3: If you do not hear from the Nodal Officer within 10 working days, you have the right to further escalate the issue to Axis Bank’s Principal Nodal Officer (PNO). To escalate the concern to the PNO, you will have to submit a seperate form online. The form is available under step-3 in the grievance redressal page on Axis Bank website. Similar to the steps explained above, fill all the required details, check the authorisation box and submit it to receive a call or e-mail providing resolution to your query from the bank. Your query/concern is most likely to get resolved at any one of the three levels. In case, it is not, you can approach the Banking Ombudsman of the country where you maintain your Axis Bank account.
Though Axis Bank Limited is a private sector bank, all its entities are controlled and owned by the Indian government. Axis Bank offers a wide range of financial products and is known for its retail, corporate and NRI banking services. It caters to the banking needs of individuals, MSME (Micro, Small and Medium Enterprises), large and mid-Corporates, and agriculture and retail businesses. The bank offers excellent credit cards specially designed to suit customer needs. The bank operates through a domestic network of 2589 branches and 12,355 ATMs in India. It also has more than 8 offices internationally.
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