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    Axis Bank customer care is available around the clock through phone, email and post. Axis Bank credit card section provides a number of mediums for customers to address their grievances. There is a four-tier system of addressing grievances. The customer care is available 24x7 for retail, corporate and NRI banking. In case the resolution is not satisfactory, you can escalate the issue to the nodal officer, principal nodal officer, and then the Banking Ombudsman.

    Axis Bank Credit Card Toll Free Customer Care Numbers:

    Axis Bank provides Toll Free Axis Dial for customers to have instant access to their credit card information. You can call the following numbers to find out your account balance or get a mini statement. This information will be sent to you via SMS on your registered mobile number.

    Balance Enquiry

    1800 419 5959

    Mini Statement

    1800 419 6969

    To get the same information in Hindi, you can dial the following numbers toll-free.

    Balance Enquiry

    1800 419 5858

    Mini Statement

    1800 419 6868

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    Axis Bank Credit Card SMS Customer Service Number:

    You can request for your balance or mini statement by sending a request to 5676782. There are no SMS charges applicable.

    Axis Bank Customer Care Email ID:

    Send an email through online submissions on the Axis Bank website. It is safer to use the Axis Bank website or your Online Banking Account when sending emails regarding your credit card and bank details. You can alternatively mail Axis Bank at [email protected]

    Axis Bank Credit Card Retail Phone Banking Numbers:

    You can call Axis Bank Phone Banking services on the toll-free number from your mobile phone or landline anywhere in India. Customers can also access the 24-hour phone banking services from outside of India. You can use these numbers to report loss of card or for any other credit card queries.

    Charges

    Region

    Phone Number

    Toll-free

    Within India

    1-800-103-5577

    Toll-free

    Within India

    1-800-209-5577

    Toll-free

    Within India

    1-800-233-5577

    Not toll-free

    Outside India

    +91 22 27648000

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    Axis Bank Credit Card NRI Phone Banking Numbers:

    NRI Axis Banking customers can call the numbers below from their respective countries for their credit card queries. The NRI Phone Banking service is available 24x7.

    Country

    Phone Number

    USA

    1855 205 5577

    Canada

    1855 436 0726

    Saudi Arabia

    800 850 0000

    India

    8001085577

    UK

    0808 178 5040

    Australia

    1800 153 861

    Qatar

    00 800 100 348

    Singapore

    800 1206 355

    UAE

    8000 3570 3218

    Bahrain

    800 11 300

    Axis Bank NRI Customer Care Email ID:

    NRIs can email Axis Bank Customer Care at [email protected] for any credit card or NRI Banking issue or query they might have.

    Axis Bank Nodal Officer/Escalation Contact:

    Tier 1:

    In case the customer service is unable to help you, or you are not satisfied with the resolution of your problem, you can escalate the issue internally on two tiers. You can send your credit card grievances to the Nodal Officer, Mr. Ashok Ramakrishnan. Download the grievance form online and send it to the following address.

    Mr. Ashok Ramakrishnan

    Nodal Officer - Grievance Redressal, Axis Bank Ltd.,

    NPC1, 5th Floor, “Gigaplex”,

    Plot No. I.T.5, MIDC,

    Airoli Knowledge Park, Airoli,

    Navi, Mumbai - 400 708.

    You can also send an email to Mr. Ashok Ramakrishnan. Write to [email protected].

    You will receive a response within 10 working days.

    Tier 2:

    To escalate your credit card issue further, you can write to the Principal Nodal Officer (PNO), Mr. Adhip Syamroy. Download the form online and send it to the following address.

    Mr. Adhip Syamroy,

    Senior Vice President and Head - Customer Service, Axis Bank Ltd.,

    Corporate Office,

    Bombay Dyeing Mills Compound,

    Pandurang Budhkar Marg,

    Worli, Mumbai - 400 025.

    You can also send an email to [email protected].

    You will receive a response within 10 working days.

    Tier 3:

    If you fail to receive a satisfactory resolution on your credit card grievance, you can directly approach the Banking Ombudsman.

    List of Axis Bank Nodal Officers at Regional Offices:

    Location

    Operational Regions

    Officer

    Phone Number

    Address

    Kolkata

    West Bengal and Sikkim

    Mr. Dibyendu Banerjee

    033-22829384

    1 Floor, 5 Shakespeare Sarani, Kolkata –700071

    Bhubaneswar

    Orissa

    Mr. R. R. Rath

    0674-6943202

    Plot no.1, Ground Floor, Nandighosh Estates, Bapujinagar, Bhubaneswar - 751009 (Odisha).

    New Delhi

    Delhi, Haryana, Jammu and Kashmir and Ghaziabad district of Uttar Pradesh

    Mr. N M Raja

    011-43506503

    1st Floor, Ashoka Estate, 24 Barakhamba Road, New Delhi- 110001

    Patna

    Bihar and Jharkhand

    Dr. Abhay Kumar Deepak

    0612-6531676

    1st Floor , Udaiman Apartment, Boring Road, Patna 800001

    Chandigarh

    Himachal Pradesh, Punjab and Union Territory of Chandigarh

    Mr. Rakesh Langar

    0172-5037181

    2nd Floor, SCO - 369 & 370, Sector - 34 A, Chandigarh – 160022

    Jaipur

    Rajasthan

    Mr. Manoj Dikshit

    0141-4076752

    1st Floor, Shanti Towers, Hawa Sadak, B-115, Civil Lines, Jaipur. Rajasthan-302006

    Chennai

    Tamil Nadu, Union Territories of Pondicherry and Andaman and Nicobar Islands

    Mr. L. Subramanian

    044-28285992

    82, Dr. Radhakrishnan Salai, Mylapore, Chennai. Tamil Nadu – 600004.

    Kanpur

    Uttarakhand and Uttar Pradesh (excluding District of Ghaziabad)

    Mr. Tuhin Sarkar

    0522-4917202

    1st Floor, U P Co Operative Bank Building, 2, M G Marg, Hazratganj, Lucknow – 226001.

    Hyderabad

    Andhra Pradesh

    Mr. P. B. Kumar

    040-27540060

    Abhinandan Towers, 6-3-249/3, Road No 1, Banjara Hills, Hyderabad -500034

    Bangalore

    Karnataka

    Mr. S. Shankara

    080-23000410

    No 41, Seshadri Road, Anand Rao Circle, Bangalore 560 009

    Mumbai

    Maharashtra and Goa

    Mr. Ashok Ramakrishnan

    022-71315230

    Axis Bank Ltd. NPC -1, 5th Floor "Gigaplex",Plot No .I.T 5, MIDC ,Airoli Knowledge Park, Airoli, Navi Mumbai - 400708

    Bhopal

    Madhya Pradesh and Chhattisgarh

    Mr. D. N. Mahaku

    0755 - 4097920

    2nd Floor, "The Infinity", Near Hotel Tulsi Exotica, M.P.Nagar, Zone - II, Bhopal - 462011.

    Ahmedabad

    Gujarat, Union Territories of Dadra and Nagar Haveli, Daman and Diu

    Mr. P Krishnamurthy

    079-66135401

    Shivalik - Ishan, 3rd _oor, Near C. N. Vidyalay, Ambavadi, Ahmedabad - 380015

    Thiruvananthapuram

    Kerala and Union Territory of Lakshadweep

    Mr. T. Madhu

    0484-4422089

    41/418, 5 Floor, Chicago Plaza, Rajaji Road, Ernakulam, Kochi – 682 035

    Guwahati

    Assam, Arunachal Pradesh, Manipur, Meghalaya,Mizoram, Nagaland and Tripura

    Mr. Munindra Nath Bharali

    0361-2340029

    Administrative Office, Chibber House, 3rd Floor, G S Road, Guwahati. Assam 781 005

    List of Banking Ombudsmans:

    Operational Regions

    Officer

    Address

    Telephone number

    Gujarat, Union Territories of Dadra and Nagar Haveli, Daman and Diu

    Shri Sunil T. S. Nair

    C/o Reserve Bank of India La Gajjar Chambers, Ashram Road, Ahmedabad-380 009

    Tel.No.26582357/ 26586718 / 2657 5807

    Fax No.079-26583325

    Karnataka

    Shri. M. Palanisamy

    C/o Reserve Bank of India 10/3/8, Nrupathunga Road Bangalore-560 001

    Tel.No.22210771/22275629

    Fax No.080-22244047

    Madhya Pradesh and Chhattisgarh

    Shri A.F. Naqvi

    C/o Reserve Bank of India Hoshangabad Road, Post Box No.32, Bhopal-462 011

    Tel.No.2573772/2573776

    Fax No.0755-2573779

    Orissa

    Shri B. K. Mishra

    Banking Ombudsman for Odisha, C/o Reserve Bank of India Pt. Jawaharlal Nehru Marg Bhubaneswar-751 001

    Tel.No. 0674-2394844

    Fax No. 0674-2393906

    Himachal Pradesh, Punjab and Union Territory of Chandigarh and Panchkula, Yamunanagar and Ambala Districts of Haryana.

    Shri R.K. Sood

    C/o Reserve Bank of India 4th Floor, Sector 17, Central Vista Chandigarh – 160 017

    Tel.No.0172-272 1109/2721011/2784261

    Fax No.0172-2721880

    Tamil Nadu, Union Territories of Puducherry (except Mahe Region) and Andaman and Nicobar Islands

    Shri U. Chiranjeevi

    C/o Reserve Bank of India, Fort Glacis, Chennai 600 001

    Tel No. (044) 2539 5964 / 25399170 /25399159/25399158

    Fax No.044-25395488

    Assam, Arunachal Pradesh, Manipur, Meghalaya, Mizoram, Nagaland and Tripura

    Shri Anand Prakash

    C/o Reserve Bank of India Station Road, Pan Bazar Guwahati-781 001

    Tel.No.2542556/2540445

    Fax No.0361-2540445

    Andhra Pradesh

    Dr. N. Krishna Mohan

    C/o Reserve Bank of India 6-1-56, Secretariat Road Saifabad, Hyderabad-500 004

    Tel.No.23210013/23243970

    Fax No.040-23210014

    Rajasthan

    Shri R Giridharan

    C/o Reserve Bank of India, 4th floor Rambagh Circle, Tonk Road Jaipur-302 052

    Tel.No.(0141)5107973/5101331

    Fax No.0141-2562220

    Uttar Pradesh (excluding Districts of Ghaziabad and Gautam Budh Nagar) and Uttaranchal

    Shri A K Naskar

    C/o Reserve Bank of India M.G. Road, Post Box No.82 Kanpur-208 001

    Tel.No.(0512) 2306278/2306330 Fax No.0512-2305938

    West Bengal and Sikkim

    Dr. (Smt) S. Chattopadhyay

    C/o Reserve Bank of India 15, Netaji Subhas Road Kolkata-700 001

    Tel No.(O) : (033)2230-4982

    Fax No.033-22305899

    Maharashtra and Goa

    Smt. Rose Mary Sebastian

    C/o Reserve Bank of India Garment House, 3rd Floor, Dr. Annie Besant Road, Worli, Mumbai-400 018

    Tel.No.24924607/24960893/ 2493 3358

    Fax No.022-24960912

    Delhi, Jammu & Kashmir, Haryana (except the districts of Ambala , Yamunanagar and Panchkula), and the districts of Ghaziabad and Gautam Budh Nagar of Uttar Pradesh

    Shri R K Tandon

    C/o Reserve Bank of India, Sansad marg, New Delhi - 110001

    Tel No. (011) 23730632 / 23730633 / 23766130 / 23766131

    Fax No. 011- 23725218/23725219

    Bihar and Jharkhand

    Shri Patric Barla

    C/o Reserve Bank of India, Patna-800 001

    Tel.No.2322569/2323734

    Fax No.0612-2320407

    Kerala and Union Territory of Lakshadweep and Union Territory of Puducherry (only Mahe Region).

    Shri A Madasamy

    C/o Reserve Bank of India Bakery Junction Thiruvananthapuram- 695033

    Tel.No.0471-2326852 /2332723/2323959

    Fax No.0471-2321625
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    About Axis Bank:

    Axis Bank Limited is a private sector bank, but all its entities are controlled and owned by the Government of India. As the third largest private sector bank of India, it offers retail, corporate and NRI banking services. It’s banking services span across MSME, Large and Mid-Corporates, and Agriculture and Retail Businesses. It operates through a domestic network of 2589 branches and 12,355 ATMs in India. It also has more than 8 offices internationally. Axis Bank offers a host of credit cards that cater to the different needs of people.

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