Axis Bank Credit Card Customer Care

Axis Bank customer care is available around the clock through phone, email and post. Axis Bank credit card section provides a number of mediums for customers to address their grievances. There is a four-tier system of addressing grievances. The customer care is available 24x7 for retail, corporate and NRI banking. In case the resolution is not satisfactory, you can escalate the issue to the nodal officer, principal nodal officer, and then the Banking Ombudsman.

About Axis Bank Credit Card Customer Care
Axis Bank Credit Card Toll Free Numbers Axis Bank Customer Care Email ID Axis Bank Business Credit Card Phone Banking Number Axis Bank Credit Card NRI Phone Banking Number Axis Bank Nodal Officers Contact Details List of Ombudsman's of Axis Bank Axis Bank Grievance Redressal Overseas Bank

 

• List of Credit Card Customer Care

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  • ICICI Bank Credit Card Customer Care Number
  • SBI Credit Card Customer Care Number
  • Axis Bank Credit Card Customer Care Number
  • Standard Chartered Credit Card Customer Care Number
  • RBL Bank Credit Card Customer Care Number
  • Citibank Credit Card Customer Care Number
  • Kotak Credit Card Customer Care Number
  • Bank of Baroda Credit Card Customer Care Number
  • Indusind Bank Credit Card Customer Care Number
  • HSBC Credit Card Customer Care Number
  • Bajaj Finserv Credit Card Customer Care Number
  • American Express Credit Card Customer Care Number
  • Canara Bank Credit Card Customer Care Number
  • Andhra Bank Credit Card Customer Care Number

Axis Bank Credit Card Toll Free Numbers:

Axis Bank provides Toll Free Axis Dial for customers to have instant access to their credit card information. You can call the following numbers to find out your account balance or get a mini statement. This information will be sent to you via SMS on your registered mobile number.

To get the same information in Hindi, you can dial the following numbers toll-free.

Axis Bank Credit Card SMS Customer Service Number:

You can request for your balance or mini statement by sending a request to 5676782. There are no SMS charges applicable.

Axis Bank Customer Care Email ID:

Customers can send an email through the online submission forms available on the Axis Bank website. You can also use your online banking account when sending emails regarding your credit card and bank details.

Alternatively, you can mail Axis Bank at customer.services@axisbank.com.

Product Specific E-mail ID are Listed Below

• Bank accounts/Liabilities account related issues - customer.service@axisbank.com
• Retail loans - loans@axisbank.com
• Credit cards - creditcards@axisbank.com
• NRI services - nri.services@axisbank.com
• Forex cards/travel currency related - travel.currency@axisbank.com
• Axis Remit - axisremit@axisbank.com
• Merchant services - merchant.services@axisbank.com

Axis Bank Retail / Business Phone Banking Numbers:

You can call Axis Bank Phone Banking services on the toll-free number from your mobile phone or landline anywhere in India. Customers can also access the 24-hour phone banking services from outside of India. You can use these numbers to report loss of card or for any other credit card queries.

Business Customers can Avail Axis Bank’s Phone Banking Services through Below Numbers

Axis Bank Credit Card NRI Phone Banking Numbers:

NRI Axis Banking customers can call the numbers below from their respective countries for their credit card queries. The NRI Phone Banking service is available 24x7.

Axis Bank Agri-Rural Phone Banking Numbers:

For loan related information, customers can call between 9 am and 9pm from Monday to Saturday. The services are not be available on Sundays and National Holidays.

Axis Bank Grievance Redressal

With customer centricity being one of the five core values, Axis bank focuses on delivering better customer experience to ensure long lasting relationship with their customers.

As part of its efforts to drive better customer experience, it has a Grievance Redressal Policy in place to ensure all the customer requests and queries are responded on time. With a three-level grievance redressal process, Axis Bank enables customers to have a quick resolution to their unresolved queries.

Customers who haven’t received proper response from the bank’s customer care centres can escalate their issues/concerns to the higher officials appointed by the bank through the below process.

Step: 1 - E-mail Axis bank’s customer support

Even before dropping a mail to Axis bank’s customer care centres, you can visit the ‘Get Support’ page on the bank’s website where you can find commonly-requested product-specific requests or concerns. If your query/concern is not answered on the page, you can then send an e-mail to the bank.

Product Specific E-mail Addresses to raise Complaints are Listed Below

Once you’ve sent an e-mail or call the customer support, you will receive a Service Request Number, which should be retained for further reference. If you haven’t received any response for a long time, you can call 18004190068 to know the status of your request.

Step: 2 – Contact Axis Bank’s Nodal Officer

In case the customer service is unable to help you or you are not satisfied with the resolution to your problem, you can escalate the issue to the bank’s higher officials who are designated for resolving customer grievances.

As a first level of escalation, you can write to Axis Bank’s Nodal officer, either by filling the online form available on the bank’s website or by submitting a filled-in form at the officer’s address.

The online submission form is available on the bank’s grievance redressal page under step-2. Click the link to visit the form where you need to enter your service request number, account details, contact number, and registered e-mail ID. You also need to select the product to which your query/concern is related to.

Once you enter all the details, click ‘Submit’ to receive a call/e-mail from the bank to resolve your query or concern.

You can also download a grievance redressal form to submit to the Nodal Officer from the same page under step-2. You need to fill similar details in the form along with detailing your grievance.

The duly filled-in and signed form should be submitted to the Nodal Officer of Axis Bank at the below address.

Nodal Officer - Grievance Redressal,

Axis Bank Ltd.,

NPC1, 5th Floor, “Gigaplex”,

Plot No. I.T.5, MIDC,

Airoli Knowledge Park, Airoli,

Navi Mumbai - 400 708.

Alternatively, you can also send a scanned image of the filled-in form to nodal.officer@axisbank.com.

You will receive a response within 10 working days.

You Can also Contact your Region Specific Axis Bank Nodal Officers whose Contact Details are Listed Below.

Step: 3 – Write to Axis Bank’s Principal Nodal Officer

In case, the issue is not resolved by the Nodal Officer, as per Reserve Bank of India’s (RBIs) guidelines the banks has appointed a Principal Nodal Officer (PNO) to resolve the grievances at the next level.

You can write to Axis bank’s PNO through an online form or by mailing a filled-in grievance redressal form. Both the forms are available on Axis bank’s website on the Grievance Redressal page under step-3.

By submitting an online form with all the required details, you will receive a call or e-mail from the bank guiding you towards issue resolution.

If you wish to mail the form offline, you can download the form, fill all the details along with the grievance details, and send it to the below address.

Executive Vice President and Head of Retail Banking Operations,

Axis Bank Ltd.,

Corporate Office,

Bombay Dyeing Mills Compound,

Pandurang Budhkar Marg,

Worli,

Mumbai - 400 025.

You can also send an email to pno@axisbank.com. You will receive a response within 10 working days.

If you fail to receive a satisfactory resolution on your credit card grievance within 30 days of approaching the bank, you can directly approach the Banking Ombudsman. The details of Banking Ombudsman appointed for each state/city are listed below.

List of Banking Ombudsman's:

Axis Bank Overseas Banking - Grievance Redressal

Axis Bank customers having accounts in other countries including Singapore, Hong Kong, DIFC, Sri Lanka, Abu Dhabi and UAE can follow the below grievance redressal process, if they haven’t received proper response from the bank’s customer care centres.

Step: 1 – The first level of overseas grievance redressal process includes submitting an online grievance form. The form is available in the bank’s website in the ‘Overseas Banking Grievance Redressal’ page under step-1.

Once you click the link, you have to confirm your relationship with the bank, either existing customer or not. Both the existing customers and non-existing customers will, however, be redirected to the grievance redressal form page where you need to fill all the required details. You can enter your grievance details in the comments section and click ‘Submit’, to forward your request.

By submitting the request you are authorising the bank to call or e-mail you through which they will resolve your query. You will receive a response within 10 working days.

Step: 2 – If you haven’t received any response after 10 days or if the provided solution is not satisfactory, you can approach Axis Bank’s Nodal Officer by submitting a form online.

You can find the online form on the same page under step-2. Fill the form with all the required details such as service request number, customer ID or account number, email ID, mobile number, and your grievance. Once you are done, click ‘Submit’ to send the form.

You will receive a call or e-mail from the Nodal Officer or the respective department within 10 working days.

Step: 3 – The third and the final level of escalation in the grievance redressal process is to approach Axis Bank’s Principal Nodal Officer (PNO). A separate online form is available under step-3 in the grievance redressal page on Axis Bank website, using which you can forward your unresolved concerns to the bank’s PNO.

Similar to the steps explained above, fill all the required details, check the authorisation box and submit it to receive a call or e-mail providing resolution to your query from the bank.

Your query/concern is most likely to get resolved at any one of the three levels. In case, it is not, you can approach the Banking Ombudsman of the country where you maintain your Axis Bank account.

More About Axis Bank:

Axis Bank Limited is a private sector bank, but all its entities are controlled and owned by the Government of India. As the third largest private sector bank of India, it offers retail, corporate and NRI banking services. It’s banking services span across MSME, Large and Mid-Corporates, and Agriculture and Retail Businesses. It operates through a domestic network of 2589 branches and 12,355 ATMs in India. It also has more than 8 offices internationally. Axis Bank offers a host of credit cards that cater to the different needs of people.