Axis Bank Credit Card Customer Care

Axis Bank has centralised customer care toll-free numbers which are available all over India. The numbers are 1860 419 5555 or 1860 500 5555.

For agricultural and rural bank queries, 1800 419 5577 is the helpline number.

You can call 1800 419 5959 to get your account balance and 1800 419 6969 to get your mini statement.

About Axis Bank Credit Card Customer Care

Axis Bank’s customer care centre will assist you to the best of their ability when it comes to the bank’s credit cards. From helping you find the best credit card, helping you apply for the card online or offline, to helping you with any card-related concerns that you may have, you can call them for any help you may require.

Axis Bank Credit Card Queries

For any kind of queries about credit cards by Axis Bank, you can call the customer care numbers mentioned above which are applicable all over the country.

Blocking of Credit Card

In the case of loss or theft, you will need to block your credit card to avoid any kind of fraudulent transactions done. After your card is blocked, you can request for your card to be replaced. The account number will remain the same, however, the card details will change.

You can block your card by following these steps:

Axis Bank Support

• By logging in to your Axis Bank account, you can visit the support page of the bank.
• Click on ‘Support Home Page’
• Select the option of ‘Get It Done Instantly’.
• Choose ‘Block and Replace Your Debit/Credit Card’.
• Enter your registered mobile number.
• Once you do, an OTP will be sent to you which must be entered.
• Select your card and click on ‘Submit’.

Axis Aha

Aha! is a dedicated chatbot by Axis Bank where you can get answers for all your queries regarding different products offered by the bank. You can block your credit card by following the steps below:

• Type ‘Block Credit Card’.
• Log in to your net banking account or by using your MPIN.
• Select the credit card which needs to be blocked and click on ‘Confirm’.
• Enter the OTP sent to your mobile number, and your card will be blocked.

Axis Bank Mobile App

Blocking your credit card can also be done through your mobile app. Click on the credit card section and select the card which needs to be blocked and click on ‘Block and Replace Card’.

Internet Banking

To block your credit card through internet banking, here are the steps that need to be followed:

• Click on the section called ‘Accounts’.
• Select ‘My Credit Cards’.
• Choose the credit card which needs to be blocked.
• From the options, click on ‘More Services’.
• Click on ‘Block Credit Card’ and mention the reason.
• Once you click on ‘Next’, a code will be sent to you. Enter it to complete the request.

SMS

To block your credit card, you must SMS BLOCK ""16-digit credit card number" to 5676782 from your registered mobile number.

Replacement of Credit Card

Once you have blocked your credit card, the bank will send your new card through post within 10 working days.

Axis Bank Credit Card Customer Care International Helpline Number

There are international toll-free and non-toll-free helpline numbers for Axis Bank. The non-toll-free number for international customer care is +91 40 67174100.

The country-specific toll-free numbers are as follows:

Axis Bank Credit Card Grievance Redressal

There are mainly three levels for Grievance Redressal at Axis Bank:

Level 1: Queries, Complaint, and Request Redressal

For any kind of query, complaint, or request regarding the bank or any of its products, you can use Live Chat, call the customer care number, or locate your nearest bank branch to visit and seek clarification.

Level 2: Writing to a Nodal Officer

If the response from visiting the bank, live chat, or calling the customer care is not satisfactory and did not answer your question, you can always write to the Nodal Officer through an e-mail or a letter. If your complaint is regarding a branch visit, then you must write to the Circle Nodal Officer.

Level 3: Writing to the Principal Nodal Officer

You can connect directly with the Principal Nodal Officer if your query isn’t answered by the Nodal Officer/Circle Nodal Officer, I.e. if you are not satisfied with the Level 2 response. You can either write an e-mail stating your concern to the Principal Nodal Officer or you can download the grievance form and send it to the mentioned address on the form.

If your queries are still not answered to your satisfaction, you can contact the Banking Ombudsman.

Axis Bank Nodal Office Contact Details

Write to Axis Bank

If you wish to write to Axis Bank, you will need to post your letter to the Head Office of the bank located in Mumbai.

The address of the Axis Bank headquarters is:

Axis Bank Limited, ‘Axis House’, C-2, Wadia International Centre, Pandurang Budhkar Marg, Worli, Mumbai - 400 025.

The phone numbers of the office are 91-22-24252525/91-22-43252525.

The fax number is 91 22 24251800.