Santa Claus comes around just once a year. In the meantime, there are Credit Cards.
  • Axis Bank Credit Card Customer Care Number

    Axis Bank Credit Card Helpline Number
    Axis Bank Credit Card 24*7 Toll-free Number

    Axis Bank’s customer care centre will assist you to the best of its ability when it comes to the bank’s credit cards. From helping you find the best credit card, helping you apply for the credit card online or offline, to helping you with any card-related concerns that you may have, you can call them for any help you may require.

    The retail phone banking numbers of Axis Bank are:

    For agricultural and rural bank queries - Call 1800 419 5577

    Phone banking: +91-22-67987700

    Corporate Phone Banking & CMS Product Number: 1 - 860 - 500 - 4971

    Other Banks Credit Card Customer Care Numbers

    Axis Bank Credit Card Queries

    For any kind of queries about Axis Bank credit cards, you can call the customer care numbers mentioned above which are applicable all over the country.

    Blocking of Credit Card

    In the case of loss or theft, you will need to block your axis credit card to avoid any kind of fraudulent transactions. After your card is blocked, you can request for your card to be replaced. The account number will remain the same, however, the card details will change.

    You can block your card by following these steps:

    Axis Bank Support

    Step 1: By logging in to your Axis Bank account, you can visit the support page of the bank.

    Step 2: Click on ‘Support Home Page’

    Step 3: Select the option of ‘Get It Done Instantly’.

    Step 4: Choose ‘Block and Replace Your Debit/Credit Card’.

    Step 5: Enter your registered mobile number.

    Step 6: Once you do, an OTP will be sent to you which must be entered.

    Step 7: Select your card and click on ‘Submit’.

    Axis Aha

    Aha! is a dedicated chatbot by Axis Bank where you can get answers to all your queries regarding different products offered by the bank. You can block your credit card by following the steps below:

    Step 1: Type ‘Block Credit Card’.

    Step 2: Log in to your net banking account or by using your MPIN.

    Step 3: Select the credit card which needs to be blocked and click on ‘Confirm’.

    Step 4: Enter the OTP sent to your mobile number, and your card will be blocked.

    Axis Bank Mobile App

    • Blocking your credit card can also be done through your mobile app. Click on the credit card section and select the card which needs to be blocked and click on ‘Block and Replace Card’.

    Internet Banking

    To block your credit card through internet banking, here are the steps that need to be followed:

    Step 1: Click on the section called ‘Accounts’.

    Step 2: Select ‘My Credit Cards’.

    Step 3: Choose the credit card which needs to be blocked.

    Step 4: From the options, click on ‘More Services’.

    Step 5: Click on ‘Block Credit Card’ and mention the reason.

    Step 6: Once you click on ‘Next’, a code will be sent to you. Enter it to complete the request.

    SMS

    To block your credit card, you must SMS BLOCK ‘16-digit credit card number’ to 5676782 from your registered mobile number.

    Replacement of Credit Card

    Once you have blocked your credit card, the bank will send your new card by post within ten working days.

    For Lost Cards

    For reporting your lost credit card, you can call

    1-860-419–5555

    1-860-500-5555

    To report a lost debit card, please reach out to 022-6798–7700

    Axis Bank Credit Card Customer Care - NRI Phone Banking Numbers

    There are international toll-free and non-toll-free helpline numbers for Axis Bank. The non-toll-free number for international customer care is +91 40 67174100.

    The country-specific toll-free numbers are as follows:

    Country Helpline Number
    USA 1855 205 5577
    UK 0808 178 5040
    Singapore 800 1206 355
    Canada 1855 436 0726
    Australia 1800 153 861
    Saudi Arabia 800 850 0000
    UAE 8000 3570 3218
    Qatar 00 800 100 348

    Axis Bank Corporate Office:

    Axis Bank Limited, ‘Axis House’,

    C-2, Wadia International Centre,

    Pandurang Budhkar Marg,

    Worli,

    Mumbai - 400 025

    +91-22-24252525/43252525

    +91-22-24251800

    Axis Bank Credit Card Grievance Redressal

    There are mainly three levels for Grievance Redressal at Axis Bank:

    Level 1: Queries, Complaints, and Request Redressal

    For any kind of query, complaint, or request regarding the bank or any of its products, you can use Live Chat, call the customer care number, or locate your nearest bank branch to visit and seek clarification.

    Level 2: Writing to a Nodal Officer

    If the response from visiting the bank, live chat, or calling customer care is not satisfactory and does not answer your question, you can always write to the Nodal Officer through an e-mail or a letter. If your complaint is regarding a branch visit, then you must write to the Circle Nodal Officer.

    Level 3: Writing to the Principal Nodal Officer

    You can connect directly with the Principal Nodal Officer if your query isn’t answered by the Nodal Officer/Circle Nodal Officer, I.e., if you are not satisfied with the Level 2 response. You can either write an e-mail stating your concern to the Principal Nodal Officer or you can download the grievance form and send it to the mentioned address on the form.

    If your queries are still not answered to your satisfaction, you can contact the Banking Ombudsman.

    Axis Bank Nodal Officer Contact Details

    Principal Nodal Officer for Axis Bank Ltd.

    Mr. Parag Deshpande

    Axis Bank Ltd. 4th Floor, Axis House, Wadia International Center, P.B. Marg, Worli, Mumbai – 400 025. Ph. 080-61865098

    Timings: 9.30 am to 5.30 pm (Monday to Saturday) (except second and fourth Saturdays and Bank Holidays)

    Area of Operation Centre Nodal Officer of Axis Bank Nodal Officer Contact details
    Gujarat, Union Territories of Dadra and Nagar Haveli, Daman and Diu Ahmedabad Mr. Ankur Agarwal
    • Address: Axis Bank Ltd. 3rd floor, Shivalik - IshaanNr. C N Vidyalaya, Ambawadi, Ahmedabad 380006.
    • Landline No: 080-61865200
    • E-mail Id: Circlenodalofficer.Gujaratwest@axisbank.com
    Karnataka Bangalore Mr. T V R Prasad
    • Address: Axis Bank Ltd., No 8, Nitesh Times Square, 2nd Floor, M G Road, Opp to Adiga's Hotel, Bangalore 560001.
    • Landline No: 080-61865200
    • E-mail Id: Circlenodalofficer.Bangalore@axisbank.com
    Madhya Pradesh Bhopal Mr. D B Kiran
    • Address: Axis Bank Ltd. Bhopal Circle Office, "The Infinity", 2nd Floor, M.P Nagar, Zone II, Bhopal- 462011 (Madhya Pradesh).
    • Landline No: 080-61865200
    • E-mail Id: Circlenodalofficer.Bhopal@axisbank.com
    Odisha Bhubaneswar Mr. Satya Bhusan Rout
    • Address: Axis Bank Ltd, Circle Office, Parthasarathi Complex, First Floor, Holding No-2766, Ward No-36, Sachivalaya Marg Road, G.P.O, Bhubaneswar - 751001.
    • Landline No: 080-61865200
    • E-mail Id: Circlenodalofficer.Bhubaneshwar@axisbank.com
    Himachal Pradesh, Punjab, Union Territory of Chandigarh and 3 - Districts of Haryana - Panchkula, Ambala and Yamuna Nagar Chandigarh Mr. Gurmeet Singh Bhatia
    • Address: Axis Bank Ltd. Plot 149, 1st Floor, Industrial Area Phase-1, Chandigarh, PIN CODE - 160002.
    • Landline No: 080-61865200
    • E-mail Id: Circlenodalofficer.Punjab@axisbank.com
    Tamil Nadu, Union Territories of Puducherry (except Mahe Region) and Andaman and Nicobar Islands Chennai Mr. P. Devarajan
    • Address: Axis Bank Ltd., Chennai Circle Office, II Floor, No.3, Club House Road, Chennai-600002.
    • Landline No: 080-61865200
    • E-mail Id: Circlenodalofficer.Chennai@axisbank.com
    Uttarakhand and seven districts of Uttar Pradesh viz., Saharanpur, Shamli (Prabudh Nagar), Muzaffarnagar, Baghpat, Meerut, Bijnor and Amroha (Jyotiba Phule Nagar) Dehradun Mr. Varun Sarin
    • Address: Axis Bank Ltd. Dehradun Circle Office, 2nd floor, NCR Plaza, New Cantt. Road, Hathibarkala Dehradun,Uttarakhand 248001.
    • Landline No: 080-61865200
    • E-mail Id: Circlenodalofficer.Dehradun@axisbank.com
    North, North - West, West, South - West, New Delhi and South districts of Delhi Delhi I Mr. Sandeep Dam
    • Address: Axis Bank Ltd, Axis House, Tower 3, 4th Floor, Sector128, Noida, UP - 201304.
    • Landline No: 080-61865200
    • E-mail Id: circlenodalofficer.delhi1@axisbank.com
    Haryana (except Panchkula, Yamuna Nagar and Ambala Districts) and Ghaziabad and Gautam Budh Nagar districts of Uttar Pradesh Delhi II (Haryana NCR) Mr. Sandeep Dam
    • Address: Axis Bank Ltd, Axis House, Tower 3, 4th Floor, Sector128, Noida, UP- 201304.
    • Landline No: 080-61865200
    • E-mail Id: Circlenodalofficer.delhi2@axisbank.com
    North - East, Central, Shahdara, East and South - East districts of Delhi Delhi III Mr. Sandeep Dam
    • Address: Axis Bank Ltd, Axis House, Tower 3, 4th Floor, Sector 128, Noida, UP - 201304.
    • Landline No: 080-61865200
    • E-mail Id: circlenodalofficer.delhi1@axisbank.com
    Assam, Arunachal Pradesh, Manipur, Meghalaya, Mizoram, Nagaland and Tripura Guwahati Mr. Chanchal Bhattacharya
    • Address: Axis Bank Ltd. Circle Office, Chibber House 3rd floor.G.S.Road. Guwahati-781005.
    • Landline No: 080-61865200
    • E-mail Id: Circlenodalofficer.Northeast@axisbank.com
    Andhra Pradesh and Telangana Hyderabad Mr. Kota Bhaskara Rao
    • Address: Axis Bank Ltd., Hyderabad Circle Office, Abhinandan Towers, 6-3-249/3, Road No:1, Banjara Hills, Hyderabad - 500034.
    • Landline No: 080-61865200
    • E-mail Id: Circlenodalofficer.Hyderabad@axisbank.com
    Rajasthan Jaipur Mr. Prasanta Roy Chowdhury
    • Address: Axis Bank Ltd. Circle Office, B-115, 1st Floor, Shanti Tower, Hawa Sadak, Civil Lines, Jaipur - 302006.
    • Landline No: 080-61865200
    • E-mail Id: Circlenodalofficer.Jaipur@axisbank.com
    Jammu and Kashmir Jammu Mr. Satvinder Singh Sandhu
    • Address: Axis Bank Ltd. S.C.O. 390, Sector 20, Urban Estate, Panchkula - 134 112.
    • Landline No: 080-61865200
    • E-mail Id: Circlenodalofficer.Panchkula@axisbank.com
    Uttar Pradesh (excluding Districts of Ghaziabad, Gautam Buddha Nagar, Saharanpur, Shamli (Prabudh Nagar), Muzaffarnagar, Baghpat, Meerut, Bijnor and Amroha (Jyotiba Phule Nagar) Kanpur Mr. Amit Agnihotri
    • Address: Axis Bank Ltd., Circle Office, 1st Floor, UPRNSS Building, G4/5-B, Sector 4, Gomti Nagar Extension, Near CMS School. Lucknow - 226 010.
    • Landline No: 080-61865200
    • E-mail Id: Circlenodalofficer.Lucknow@axisbank.com
    West Bengal and Sikkim Kolkata Mr. Ajit Kumar Tripathy
    • Address: Axis Bank Ltd. 5 Shakespeare Sarani, Kolkata Circle Office, Kolkata - 700071.
    • Landline No: 080-61865200
    • E-mail Id: Circlenodalofficer.Kolkata@axisbank.com
    Districts of Mumbai, Mumbai Suburban and Thane Mumbai I Mr. A V S Sarma
    • Address: Axis Bank Ltd, 3rd Floor, Corporate Park 2, Behind Swastik Chambers, Sion Trombay Road, Chembur East, Mumbai 400071.
    • Landline No: 080-61865200
    • E-mail Id: Circlenodalofficer.Mumbai@axisbank.com
    Maharashtra, (except the districts of Mumbai, Mumbai Suburban and Thane) and Goa Mumbai II Mr. A V S Sarma
    • Address: Axis Bank Ltd, 3rd Floor, Corporate Park 2, Behind Swastik Chambers, Sion Trombay Road, Chembur East, Mumbai 400071.
    • Landline No: 080-61865200
    • E-mail Id: Circlenodalofficer.Mumbai@axisbank.com
    Bihar& Patna Mr. Abhay Kumar Deepak
    • Address: Axis Bank Ltd. Circle Office, 2nd Floor, Plot No. 136, Patliputra Colony, Near Sai Mandir, Patna (Bihar) 800013.
    • Landline No: 080-61865200
    • E-mail Id: Circlenodalofficer.Patna@axisbank.com
    Chhattisgarh Raipur Mr. Byomaranjana Panda
    • Address: Axis Bank Ltd. Raipur Circle Office 2nd floor, Simran Tower, Jeevan Bima Marg, Raipur, Chhattisgarh - 492 001.
    • Landline No: 080-61865200
    • E-mail Id: Circlenodalofficer.Raipur@axisbank.com
    Jharkhand Ranchi Mr. Abhay Kumar Deepak
    • Address: Axis Bank Ltd. Circle Office, 2nd Floor, Plot No. 136, Patliputra Colony, Near Sai Mandir, Patna (Bihar) 800013.
    • Landline No: 080-61865200
    • E-mail Id: Circlenodalofficer.Patna@axisbank.com
    Kerala, Union Territory of Lakshadweep and Union Territory of Puducherry (only Mahe Region) Thiruvananthapuram Mr. M S Satheesh
    • Address: Axis Bank Ltd. Circle Office, 5th Floor, Chicago Plaza, Rajajai Road, Kochi - 682 035, Kerala.
    • Landline No: 080-61865200
    • E-mail Id: Circlenodalofficer.Kerala@axisbank.com

    Write to Axis Bank

    If you wish to write to Axis Bank, you will need to post your letter to the Head Office of the bank located in Mumbai.

    The address of the Axis Bank headquarters is:

    Axis Bank Limited,

    ‘Axis House’,

    C-2, Wadia International Centre,

    Pandurang Budhkar Marg,

    Worli,

    Mumbai - 400 025.

    The phone numbers of the office are 91-22-24252525/91-22-43252525.

    The fax number is 91 22 24251800.

    FAQs on Axis Bank Credit Card Customer Care

    1. How can I get connected to the Axis Bank customer care executive?

      You can always submit your grievances to https://application.axisbank.co.in/webforms/axis-support/index.aspx or call 1-860-419-5555 or call the number 1-860-500-5555.

    2. Can I write to the principal nodal officer?

      You can connect directly with the Principal Nodal Officer if your query isn’t answered by the Nodal Officer/Circle Nodal Officer: or if you are not satisfied with the Level 2 response. You can either write an e-mail stating your concern to the Principal Nodal Officer or you can download the grievance form and send it to the mentioned address on the form.

    3. How do I contact the Axis Bank nodal office in Kerala?

      You can reach out to the Kerala nodal office of Axis Bank by writing to Circlenodalofficer.Kerala@axisbank.com

    4. What is the Axis Bank helpline number in UAE?

      The Axis Bank helpline number of UAE for 8000 3570 3218.

    5. When will I get my replacement credit card from Axis Bank?

      You will get the replacement credit card from Axis Bank through the post within ten working days after you have blocked your credit card.

    6. What is the minimum balance I need to maintain for an Axis Bank account?

      The minimum balance for an Axis Bank account ranges from Rs.2,500 to Rs.1,00,000.

    7. How can I get to know the balance of my Axis Bank credit card?

      You can easily check the balance of your Axis Bank credit card by placing a call to the Axis Bank customer care number - 1860 419 5555 or you can call 1860 500 555. In order to see your balance on the credit card, you will have to send your credit card details, and after this, you will be able to see your balance and the balance statement.

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