Axis Bank Credit Card Customer Care

Axis Bank is one of the leading private banks in India. For Axis Bank customers across the globe, the bank offers excellent customer care service through phone, e-mail, and post. If you have an Axis Bank credit card and are looking for ways to contact the bank, you can find the contact details right here on this page. There are numerous ways you can contact the bank. You can call the customer service number for general enquiries, complaints, and give feedback. If your issue is not resolved as promised, you can escalate the concern by calling the Axis Bank Grievance Department.

If you feel the solution offered is not satisfactory, you can further escalate the issue to the nodal officer, principal nodal officer, and then the Banking Ombudsman. Most Axis Bank customers are not aware of the contact details and often land up not addressing their concerns. This page will help you contact the right department.

About Axis Bank Credit Card Customer Care
Axis Bank Credit Card Toll Free Numbers Axis Bank Customer Care Email ID Axis Bank Business Credit Card Phone Banking Number Axis Bank Credit Card NRI Phone Banking Number Axis Bank Nodal Officers Contact Details List of Ombudsman's of Axis Bank Axis Bank Grievance Redressal Overseas Bank

 

• List of Credit Card Customer Care

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Axis Bank credit card toll-free numbers

To help their cardholders to communicate with ease, Axis Bank provides toll-free phone numbers called Axis Dial Service. Using this service, you can instantly get your credit card information for free via phone. You can dial this number to check your credit card balance or request for a mini statement. The requested information will be sent to your registered mobile number in English. Listed below are the toll-free numbers that will help you get your credit card information within few seconds.

If you do not prefer to get this information in English and want it to be sent in Hindi, you can dial the below numbers:

Axis Bank credit card SMS customer service number

If you do not wish to place a call but want to check your credit card balance or get a mini statement sent to your registered phone number, you can make use of the SMS customer service offered by Axis Bank for their credit cardholders. All you have to do is to type an SMS and send it to 5676782 from your registered mobile number and the information will be sent to you via SMS. For keywords and instructions, please visit the bank’s official website.

Axis Bank customer care e-mail ID

You can also reach the Axis Bank customer care department via e-mail. Many credit cardholders prefer this method as it saves a lot of time and they do not have to wait to connect to a phone banker. To send an e-mail, you can visit the Axis Bank official website and use their online submission form. You can also send an e-mail to the bank using your netbanking account. Alternatively, you can also write an e-mail to customer.services@axisbank.com.

Product Specific e-mail IDs for Axis Bank customers

Axis Bank retail/business phone banking numbers

You can call Axis Bank Phone Banking services on the toll-free number from your mobile phone or landline anywhere in India. Customers can also access the 24-hour phone banking services from outside of India. You can use these numbers to report a loss of card or for any other credit card queries. Axis Bank has dedicated phone banking toll-free numbers which allow their customers to get their credit card-related information via phone instantly. This is a free service and benefits many Axis Bank customers across the world. The bank’s phone banking service is operational 24/7. There are dedicated phone numbers for customers calling from India and for international callers. Axis Bank also has a toll-free number for emergency services which can be used to block a card in case it is stolen. The phone banking numbers are listed below:

Axis Bank credit card NRI phone banking numbers

If you are a Non-Resident Indian (NRI) and own an Axis Bank credit card, you can make use of the NRI phone banking service. Listed below are the toll-free numbers for NRIs. You can call the number applicable to your country and get your credit card information via phone.

Axis Bank agri-rural phone banking numbers

For loan related information, customers can call between 9 am and 9pm from Monday to Saturday. The services are not be available on Sundays and National Holidays.

Axis Bank grievance redressal

One of the five core values of Axis Bank is “Customer Centricity”. To retain their customers and maintain a long-lasting relationship, the bank focuses on offering excellent customer service. This is why Axis Bank has a well-designed Grievance Redressal policy and a dedicated team to take care of grievances. This policy ensures that all complaints and queries are addressed on time. The bank is able to offer quick resolutions to unsolved queries using their three-level grievance redressal process. If you lodge a complaint with the customer care department but did not get a satisfactory response, you can escalate the issue to higher officials appointed by the bank. To escalate your concern, follow the below process:

Step: 1 - E-mail Axis Bank’s customer support

Before sending an e-mail to Axis Bank’s customer care department, take the time out to visit the bank’s official website and navigate to the “Get Support” page. Here, you can find the product-specific requests or concerns most frequently faced by customers. If your issue is not resolved, you can send an e-mail escalating the concern. Listed below are the product-specific e-mail addresses to escalate a complaint:

Product Specific E-mail Addresses to raise Complaints are Listed Below

Once you send the e-mail, you will get a “Service Request Number”. Please retain this number for further reference. If you want an update, you can dial 18004190068 to check the status.

Step: 2 – Contact Axis Bank’s Nodal Officer

If you are not satisfied with the resolution provided by the customer care department, you can escalate the concern to the higher official appointed the bank. The first level of escalation is to write to Axis Bank’s Nodal officer. You can do so by filing an online application available on the bank’s website or submit a duly-filed form at the Nodal Officer’s office address. Please visit the bank’s official website and navigate to the “Grievance Redressal” Page to submit the online application. When submitting the online application form, you will be asked to enter the Service Request Number and your account details.

If you are planning on submitting the form in person at the Nodal Officer’s official address, download the form from the same page (Under step 2), print it out, fill it, and submit it at the below address:

Nodal Officer - Grievance Redressal,

Axis Bank Ltd.,

NPC1, 5th Floor, “Gigaplex”,

Plot No. I.T.5, MIDC,

Airoli Knowledge Park, Airoli,

Navi Mumbai - 400 708.

If you cannot visit the office in person, you can e-mail a scanned copy of the duly-filed form to nodal.officer@axisbank.com. Once you have successfully submitted the form, you will receive a response within 10 working days.

Region-specific Axis Bank Nodal Officers contact details

Step: 3 – Write to Axis Bank’s Principal Nodal Officer

Even after escalating the concern to the Regional Nodal Officer, if you are not satisfied with the solution given to you, As per the guidelines drafted by the Reserve Bank of India (RBI), the next level of escalation is to get in touch with the Principal Nodal Officer (PNO) appointed by the bank. You can get in touch with the Axis Bank PNO by submitting an online form or by mailing a duly-filed grievance redressal form. You can submit this form by visiting the bank’s official website and follow the steps mentioned under “Step- 3” on the Grievance Redressal Page. If you prefer to submit this form in person at the PNO’s office, you can download the form from the same page, fill it, and submit it at the address mentioned below:

Executive Vice President and Head of Retail Banking Operations,

Axis Bank Ltd.,

Corporate Office,

Bombay Dyeing Mills Compound,

Pandurang Budhkar Marg,

Worli,

Mumbai - 400 025.

Alternatively, you can also e-mail a scanned copy of the duly-filed form to pno@axisbank.com. After you have submitted the form successfully to the PNO, you will receive a response within 10 working days. If you fail to receive a satisfactory resolution on your credit card grievance within 30 days of approaching the bank, you can directly approach the Banking Ombudsman. The details of Banking Ombudsman appointed for each state/city are listed below.

List of Banking Ombudsman's:

Fax number: 23730633 / 23766130 / 23766131

Axis Bank Overseas Banking - Grievance Redressal

If you are an Axis Bank customer residing outside India including Singapore, Hong Kong, DIFC, Sri Lanka, Abu Dhabi, and UAE, follow the below grievance redressal process, if you are not satisfied with the response you got from the customer care department.

Step 1: The first level of escalation for overseas customers is to submit an online grievance redressal form. You can access this form in the ‘Overseas Banking Grievance Redressal’ page under step-1 on the Axis Bank official website. Click on the link you see on the page and start filling the online form. Both Axis Bank customers and non-customers can submit an online grievance redressal form. Once you submit the form, you will get a response from the grievance department within 10 working days. Once you have escalated a concern, Axis Bank has the right to contact you via phone or e-mail to resolve the issue.

Step 2: If you do not hear from Axis Bank within 10 working days after you submit the online grievance redressal form, you can further escalate the issue to Axis Bank’s Nodal Officer by submitting a form online. You will find the online form to escalate the issue on the same page under step- 2. Click on the link and start filling the form. You will be asked to enter your Service Request Number and account details. Once you escalate the concern to the Nodal Officer, you should get a response within 10 working days.

Step- 3: If you do not hear from the Nodal Officer within 10 working days, you have the right to further escalate the issue to Axis Bank’s Principal Nodal Officer (PNO). To escalate the concern to the PNO, you will have to submit a seperate form online. The form is available under step-3 in the grievance redressal page on Axis Bank website. Similar to the steps explained above, fill all the required details, check the authorisation box and submit it to receive a call or e-mail providing resolution to your query from the bank. Your query/concern is most likely to get resolved at any one of the three levels. In case, it is not, you can approach the Banking Ombudsman of the country where you maintain your Axis Bank account.

More about Axis Bank

Though Axis Bank Limited is a private sector bank, all its entities are controlled and owned by the Indian government. Axis Bank offers a wide range of financial products and is known for its retail, corporate and NRI banking services. It caters to the banking needs of individuals, MSME (Micro, Small and Medium Enterprises), large and mid-Corporates, and agriculture and retail businesses. The bank offers excellent credit cards specially designed to suit customer needs. The bank operates through a domestic network of 2589 branches and 12,355 ATMs in India. It also has more than 8 offices internationally.