Axis Bank’s customer care centre will assist you to the best of their ability when it comes to the bank’s credit cards. From helping you find the best credit card, helping you apply for the card online or offline, to helping you with any card-related concerns that you may have, you can call them for any help you may require.
24*7 Credit Card Customer Care Toll-Free Numbers
Axis Bank has centralised customer care toll-free numbers which are available all over India. The numbers are 1860 419 5555 or 1860 500 5555.
For agricultural and rural bank queries, 1800 419 5577 is the helpline number.
Axis Bank Credit Card Queries
For any kind of queries about credit cards by Axis Bank, you can call the customer care numbers mentioned above which are applicable all over the country.
Blocking of Credit Card
In the case of loss or theft, you will need to block your credit card to avoid any kind of fraudulent transactions done. After your card is blocked, you can request for your card to be replaced. The account number will remain the same, however, the card details will change.
You can block your card by following these steps:
Axis Bank Support
- By logging in to your Axis Bank account, you can visit the support page of the bank.
- Click on ‘Support Home Page’
- Select the option of ‘Get It Done Instantly’.
- Choose ‘Block and Replace Your Debit/Credit Card’.
- Enter your registered mobile number.
- Once you do, an OTP will be sent to you which must be entered.
- Select your card and click on ‘Submit’.
Aha! is a dedicated chatbot by Axis Bank where you can get answers for all your queries regarding different products offered by the bank. You can block your credit card by following the steps below:
- Type ‘Block Credit Card’.
- Log in to your net banking account or by using your MPIN.
- Select the credit card which needs to be blocked and click on ‘Confirm’.
- Enter the OTP sent to your mobile number, and your card will be blocked.
Axis Bank Mobile App
Blocking your credit card can also be done through your mobile app. Click on the credit card section and select the card which needs to be blocked and click on ‘Block and Replace Card’.
To block your credit card through internet banking, here are the steps that need to be followed:
- Click on the section called ‘Accounts’.
- Select ‘My Credit Cards’.
- Choose the credit card which needs to be blocked.
- From the options, click on ‘More Services’.
- Click on ‘Block Credit Card’ and mention the reason.
- Once you click on ‘Next’, a code will be sent to you. Enter it to complete the request.
To block your credit card, you must SMS BLOCK ""16-digit credit card number" to 5676782 from your registered mobile number.
Replacement of Credit Card
Once you have blocked your credit card, the bank will send your new card through post within 10 working days.
Axis Bank Credit Card Customer Care International Helpline Number
There are international toll-free and non-toll-free helpline numbers for Axis Bank. The non-toll-free number for international customer care is +91 40 67174100.
The country-specific toll-free numbers are as follows:
|USA||1855 205 5577|
|Qatar||00 800 100 348|
|Saudi Arabia||800 850 0000|
|Australia||1800 153 861|
|UK||0808 178 5040|
|Canada||1855 436 0726|
|Bahrain||800 11 300|
|Singapore||800 1206 355|
|UAE||8000 3570 3218|
Axis Bank Credit Card Grievance Redressal
There are mainly three levels for Grievance Redressal at Axis Bank:
Level 1: Queries, Complaint, and Request Redressal
For any kind of query, complaint, or request regarding the bank or any of its products, you can use Live Chat, call the customer care number, or locate your nearest bank branch to visit and seek clarification.
Level 2: Writing to a Nodal Officer
If the response from visiting the bank, live chat, or calling the customer care is not satisfactory and did not answer your question, you can always write to the Nodal Officer through an e-mail or a letter. If your complaint is regarding a branch visit, then you must write to the Circle Nodal Officer.
Level 3: Writing to the Principal Nodal Officer
You can connect directly with the Principal Nodal Officer if your query isn’t answered by the Nodal Officer/Circle Nodal Officer, I.e. if you are not satisfied with the Level 2 response. You can either write an e-mail stating your concern to the Principal Nodal Officer or you can download the grievance form and send it to the mentioned address on the form.
If your queries are still not answered to your satisfaction, you can contact the Banking Ombudsman.
Axis Bank Nodal Office Contact Details
|Circle||Region||Name of Nodal Officer||Address||E-Mail ID and Phone Number||Areas of Operation|
|Bangalore I and II||South||T V R Prasad- Vice President||Axis Bank Ltd., 41, Seshadri Road, Anand Rao Circle, Bangalore 560009||Circlenodalofficer.Bangalore@axisba nk.com Telephone No. Bangalore II - 080 2300410||Bangalore, Chikballapur, Chamarajnagar, Kolar, Mandya, Mysore, Tumkur in Karnataka State|
|Bhopal||West||D. B. Kiran – Deputy Vice President, Axis Bank Ltd.||Bhopal Circle Office, "The Infinity", 2nd Floor, M.P Nagar, Zone II, Bhopal- 462011 (Madhya Pradesh).||Circlenodalofficer.Bhopal@axisbank.com||Agar, Malwa, Alirajpur, Ashoknagar, Barwani, Betul, Bhind, Bhopal, Burhanpur, Chhatarpur, Datia, Dewas, Dhar, East Nimar, Guna, Gwalior, Harda, Hoshangabad, Indore, Jhabua, Mandsaur, Morena, Neemuch, Raisen, Rajgarh, Ratlam, Sagar, Sehore, Shajapur, Sheopur, Shivpuri, Tikamgarh, Ujjain, Vidisha, West Nimar in the State of Madhya Pradesh.|
|Andhra||South||Nand Kishore Chawla – Deputy Vice President, Axis Bank Ltd.||Circle Office, DNO 40-1-55, VVR Square, 2nd floor, Kalanagar, Benz Circle, Vijayawada - 520010||Circlenodalofficer.Andhra@axisbank.com||State of Andhra Pradesh & Yanam (under Puducherry)|
|Chennai||South||A. Madhusudan Goud - Vice President, Axis Bank Ltd.||Chennai Circle Office, II Floor, No.3, Club House Road, Chennai - 600002||Circlenodalofficer.Chennai@axisbank.com||Chennai, Cuddalore, Kancheepuram, Karaikal, Nagapattinam, Pondicherry, Thiruvallur, Tiruvannamalai, Vellore & Villupuram in Tamil Nadu State.|
|Bhubaneshwar||East||Ajit Kumar Tripathy, Vice President. Axis Bank Ltd.||Bhubaneswar Circle Office, Plot No. - 1, Ground Floor, Nandi Ghosh Estates, Bapuji Nagar, Bhubaneswar, Pin No. 751009.||Circlenodalofficer.Bhubaneshwar@axisbank.com||State of Odisha|
|Dehradun||North||Gurmeet Singh Bhatia, Deputy Vice President, Axis Bank Ltd. Dehradun.||Circle Office, 2nd floor, NCR Plaza, New Cantt. Road, Hathibarkala Dehradun, Uttarakhand 248001.||Circlenodalofficer.Dehradun@axisbank.com Telephone No - 0135 - 6679991||Uttarakhand State & U.P-West consisting of Agra, Firozabad, Mainpuri, Mathura, Aligarh, Etah, Hathras, Kasganj, Budaun, Bareilly, Pilibhit, Shahjahanpur, Baghpat, Bulandshahr, Hapur, Meerut, Amroha, Bijnor, Moradabad, Rampur, Sambhal, Muzaffarnagar, Saharanpur, Shamli districts of U.P|
|Coimbatore||South||V. Ramanath n, Vice President, Axis Bank Ltd.||214, 1st Floor, DB Road, RS Puram, Coimbatore-641002.||Circlenodalofficer.Coimbatore@axisbank.com||Ariyalur, Coimbatore, Dharmapuri, Dindigul, Erode, Kanyakumari, Karur, Krishnagiri, Madurai, Namakkal, Nilgiri, Perambalur, Pudukottai, Ramanathapuram, Salem, Sivagangai, Thanjavur, Theni, Thiruvarur, Tuticorin, Tiruchirapalli, Tirupur, Tirunelveli, Tirupur & Virudhunagar in Tamil Nadu State.|
|Gujarat West||West||Ankur Agarwal, Vice President, Axis Bank Ltd.||3rd floor, Shivalik – Ishaan Nr. C N Vidyalaya, Ambawadi, Ahmedabad - 380006||Circlenodalofficer.Gujaratwest@axisbank.com||Devbhumi, Dwarka, Jamnagar, Rajkot, Porbandar, Junagadh, GirSomnath, Amreli, Bhavnagar, Botad, Surendranagar, Morbi, Kutch, Ahmedabad, Gandhinagar in the State of Gujarat, & Union Territory of Diu|
|Gujarat East||West||T. Purushottam Rao, Vice President, Axis Bank Ltd.||411, 3rd Floor, ''The Park'', Near Akshar Chowk. Old Padra Road, Vadodara - 390020||Circlenodalofficer.Gujarateast@axisbank.com||Anand, Aravalli, Banas Kantha, Bharuch, Chhotaudehpur, Dadra & Nagar Haveli, Dahod, Daman, Kheda, Mehsana, Narmada, Navsari, Panchmahals, Patan, Sabarkantha, Surat, Tapi, Vadodara, Valsad in the State of Gujarat|
|Hubli||South||A. Chandrashekhar - Deputy Vice President, Axis Bank Ltd.||Hubli Circle Office, No. 41, Seshadri Road, Anand Rao Circle, Bangalore – 560009.||Circlenodalofficer.Hubli@axisbank.com||Bagalkot, Belagavi, Ballari, Bidar, Chickmagalur, Chitradurga, Dakshin Kannada, Davangere, Dharwad, Gadag, Kalburgi, Hassan, Haveri, Koppal, Raichur, Shivamogga, Udupi, Uttar Kannada, Vijaypur and Yadgir of Karnataka State.|
|Gurgaon and Faridabad||North||Prashant Khanduri - Deputy Vice President, Axis Bank Ltd.||3rd Floor, SCO 29, Sector 14, Gurgaon, Haryana - 122001||Circlenodalofficer.email@example.com||Gurgaon, Faridabad, Hodal, Palwal, Ballabhgarh, Sohna, Pataudi, Bijwasan and Kapashera area of Delhi|
|Jaipur||North||Prasanta Roy Chowdhury, Deputy Vice President Axis Bank Ltd.||Circle Office, B-115, 1st Floor, Shanti Tower, Hawa Sadak, Civil Lines, Jaipur – 302006||Circlenodalofficer.Jaipur@axisbank.com||State of Rajasthan|
|Hyderabad||South||S. Srinivasa Kumar Vice President, Axis Bank Ltd.||Hyderabad Circle Office, Abhinandan Towers, 6-3-2493, Road No:1, Banjara Hills, Hyderabad – 500034.||Circlenodalofficer.Hyderabad@axisbank.com||State of Telangana|
|Kolkata||East||Subimal Saha, Vice - President, Axis Bank Ltd.||5 Shakespeare Sarani, Kolkata Circle Office, Kolkata -700071||Circlenodalofficer.Kolkata@axisbank.com||Kolkata city & Andamans|
|Kerala||South||Sudheesh Menon - Vice President Axis Bank Ltd.||Circle Office, 5th Floor, Chicago Plaza, Rajajai Road, Kochi - 682 035, Kerala.||Circlenodalofficer.Kerala@axisbank.com||State of Kerala|
|Ludhiana||North||Jaideep Kaul - Vice President, Axis Bank Ltd.||Plot 149, 1st Floor Industrial Area Phase-1, Chandigarh – 160002||Circlenodalofficer.Punjab@axisbank.com||States of Punjab and Chandigarh|
|Lucknow U.P - East consisting of||North||Raj Kumar Jain - Vice President, Axis Bank Ltd.||Circle Office, 1st Floor, UPRNSS Building, G-4/5-B, Sector 4, Gomti Nagar Extension, Near CMS School, Lucknow – 226010||Circlenodalofficer.Lucknow@axisbank.com||Allahabad, Ambedkar Nagar, Amethi, Auraiya, Azamgarh, Bahraich, Ballia, Balrampur, Banda, Bara Banki, Basti, Deoria, Faizabad, Fatehpur, Ghazipur, Gonda, Gorakhpur, Hamirpur, Hardoi, Jalaun, Jaunpur, Jhansi, Kannauj, Kanpur Nagar, Kheri, Kushinagar, Lalitpur, Lucknow, Mahoba, Maharajganj, Mau, Mirzapur, Pratapgarh, Rae Bareli, Sant Kabir Nagar, Sant Ravidas Nagar (Bhadhoi), Siddharthnagar, Sitapur, Sonbhadra, Sultanpur, Unnao and Varanasi Districts of U.P.|
|Mumbai||West||A.V.S. Sarma - Vice President, Axis Bank Ltd||2nd Floor, Corporate Park 2, Behind Swastik Chambers, Sion Trombay Road, Chembur East, Mumbai 400071.||Circlenodalofficer.Mumbai@axisbank.com||Mumbai, Thane, Navi Mumbai, Raigad, Kalyan, Virar in the State of Maharashtra.|
|NCR||North||Vikas Anand - Vice President Axis Bank Ltd||Axis House Noida Tower T-1, 5th Floor, I-14, Jaypee Greens Wish Town, Sector-128 Noida Uttar Pradesh-201304.||West Delhi, North Delhi, and North West Delhi|
|Nagpur||West||Harendrasingh Rawat – Deputy Vice President, Axis Bank Ltd||Circle Office, 3rd Floor, Buty Building, Above Bank of India, RT Road, Civil Lines, Nagpur – 440001.||Circlenodalofficer.Nagpur@axisbank.com||Nashik, Nagpur, Aurangabad, Parbhani, Nanded, Ahmednagar, Yavatmal, Gadchiroli, Jalna, Jalgaon, Dhule, Amravati, Akola, Washim, Hingoli, Gondia, Chandrapur, Bhandara, Wardha, Nandurbar, Buldhana.|
|North West Delhi||North||Vikas Anand - Vice President Axis Bank Ltd.||Axis House Noida Tower T-1, 5th Floor, I-14, Jaypee Greens Wish Town, Sector-128 Noida Uttar Pradesh-201304.||West Delhi, North Delhi and, North West Delhi|
|North East||East||Arindam Basu – Deputy Vice President, Axis Bank Ltd.||Circle Office, Chibber House 3rd Floor, G.S. Road, Guwahati-781005.||Circlenodalofficer.Northeast@axisbank.com||Assam, Arunachal Pradesh, Manipur, Meghalaya, Mizoram, Nagaland and Tripura|
|Panchkhula||North||Debaraj Maharana - Vice President, Axis Bank Ltd.||S.C.O. 390, Sector 20, Urban Estate, Panchkula - 134 112.||Circlenodalofficer.Panchkula@axisbank.com||Jammu & Kashmir, Himachal Pradesh & Haryana excluding the Faridabad, Mewat and Gurugram Districts.|
|Pune||West||Utpal Mukherji, Deputy Vice President, Axis Bank Ltd.||Pune Circle Office, Unit No. 4, Ground Floor, Godrej Castlemaine, Plot No. 155, Sangamwadi, Sassoon Road, Off Bundgarden Road, Next to Ruby Hall, Pune - 411001.||Circlenodalofficer.Pune@axisbank.com Telephone No. - 020 4902 6061||Goa, Kolhapur, Ratnagiri, Shindudurga, Sangli, Satara, Pune, Solapur, Latur, Beed & Osmanabad in the State of Maharashtra.|
|Patna||East||Girish Dubey, Deputy Vice President, Axis Bank Ltd.||Circle Office, 2nd Floor, Plot No. 136, Patliputra Colony, Near Sai Mandir, Patna (Bihar) 800013.||Circlenodalofficer.Patna@axisbank.com||States of Bihar & Jharkhand|
|Raipur||East||Abhay Kumar Deepak – Deputy Vice President, Axis Bank Ltd.||Raipur Circle Office 2nd floor, Simran Tower, Jeevan Bima Marg, Raipur, Chattisgarh-492001||Circlenodalofficer.Raipur@axisbank.com||Chhatishgarh and Districts of Balaghat, Chhindwara, Jabalpr, Katni, Mandla, Narsinghpur, Seoni, Rewa, Satna, Sidhi, Singrauli, Damoh, Panna, Anuppur, Shahdol, Umaria, Dindori in Madhya Pradesh.|
|Punjab||North||Jaideep Kaul - Vice President, Axis Bank Ltd.||Plot 149, 1st Floor Industrial Area Phase-1, Chandigarh – 160002||Circlenodalofficer.Punjab@axisbank.com||Punjab and Chandigarh|
|South Delhi||North||Prashant Khanduri - Deputy Vice President, Axis Bank Ltd.||3rd Floor, SCO 29, Sector 14, Gurgaon, Haryana- 122001||Circlenodalofficer.firstname.lastname@example.org||South Delhi|
|Rohtak||North||Debaraj Maharana - Vice President, Axis Bank Ltd.||S.C.O. 390, Sector 20, Urban Estate, Panchkula - 134 112||Circlenodalofficer.Panchkula@axisbank.com||Jammu & Kashmir, Himachal Pradesh & Haryana excluding the Faridabad, Mewat and Gurugram districts.|
|West Bengal||East||Dibyendu Banerjee - Vice President Axis Bank Ltd, West Bengal & Sikkim Circle.||7th Floor, Nagaland House, 11, Shakespeare Sarani, Kolkata -700071||Circlenodalofficer.Westbengal@axisbank.com||States of West Bengal (except Kolkata) & Sikkim|
Write to Axis Bank
If you wish to write to Axis Bank, you will need to post your letter to the Head Office of the bank located in Mumbai.
The address of the Axis Bank headquarters is:
Axis Bank Limited, ‘Axis House’, C-2, Wadia International Centre, Pandurang Budhkar Marg, Worli, Mumbai - 400 025.
The phone numbers of the office are 91-22-24252525/91-22-43252525.
The fax number is 91 22 24251800.