Santa Claus comes around just once a year. In the meantime, there are Credit Cards.
  • Bank of Baroda Credit Card Customer Care

    Bank of Baroda customer care aims to help you with all credit card related queries. This includes helping you find the right credit card and helping you apply for Bank of Baroda credit card online or offline.

    About Bank of Baroda Credit Card Customer Care

    You can call Bank of Baroda Credit Card Customer Care Toll-free Number - 1800 223 224 for all your credit card related enquiries. This number will be available 24/7 except on Saturdays, Sundays, and public holidays.

    24*7 Bank of Baroda Credit Card Toll free Number
    Bank of Baroda Credit Card 24*7 Toll free Number

    Bank of Baroda Credit Card Enquiries

    For credit card related enquiries, you can call the toll-free numbers given below:

    • In Case of Card Theft: Call 1800-225-100 or 1800-225-110 and request for a new card. Before you do that, it is important to hotlist the credit card by calling the same number. You can also send an email to ccb@bobcards.com with the subject line BL - (credit card number).
    • In Case of Card Blocked: Call 1800-223-224 or send an email with the subject line UBL - (credit card number) to ccb@bobcards.com

    These are the other credit card related issues that you can enquire about on this toll-free number. You could call the toll-free number 1800-223-224 or send an email to ccb@bobcards.com with the subject line mentioning the specific code of your enquiry (given below):

    • Status of your credit card application: AS (application reference number)
    • Card query: CQ (credit card number)
    • PIN query: PQ (credit card number)
    • Auto debit: AD (credit card number)
    • Limit enhancement: LE (credit card number)

    Bank of Baroda Credit Card Customer Care International Helpline Number

    NRIs can contact the bank for any credit card related queries on the international helpline number which is +91 79-49044100 or +91 79-23604000

    The email address to which you can address any credit card related queries is ccb@bobcards.com Queries can also be addressed to crm@bobcards.com

    Bank of Baroda Credit Card Grievance Redressal

    There are three levels of grievance redressal at Bank of Baroda if your issue has not been resolved by calling the toll-free number. These are:

    • Level 1: Email your grievance to crm@bobcards.com. You should get a response within 5 working days.
    • Level 2: Email your grievance to avpcrm@bobcards.com. You should get a response within 4 working days.
    • Level 3: Email your grievance to vpcrm@bobcards.com. You should get a response within 3 working days.

    If your issue has not been successfully resolved at any of these levels, you can email your grievance to escalations@bobcards.com

    Bank of Baroda Nodal Office Contact Details

    Centre Area of Operation Name Address Email Address
    Ahmedabad Union Territories of Nagar Haveli, Daman, Diu, Dadra, Gujarat Shri A.K.Chug, Dy. General Manager Bank of Baroda, Zonal Office, 5th floor, Baroda Tower, Near Law Garden, Ellisbridge, Ahmedabad-380 006 dgm.ngz@bankofbaroda.com
    Bengaluru Karnataka Shri K. Venkatesan, Dy. General Manager Bank of Baroda, Zonal Office, 2nd Floor, No.72, Nitesh Lexington Avenue, Brigade Road, Bengaluru-560 025 zm.karap@bankofbaroda.com
    Chandigarh Union Territory of Chandigarh and Panchkula, Himachal Pradesh, Yamuna Nagar and Ambala Districts of Haryana, Punjab Shri Prahlad Das Gupta, Deputy General Manager & Deputy Zonal Head Zonal Office, New Delhi Zone, 6th floor, Bank of Baroda Building 16, Sansad Marg New Delhi-110 001 ombudsman.nz@bankofbaroda.com
    Chennai Union Territories of Puducherry (except Mahe), Tamil Nadu Shri G. Venkatesh, Deputy General Manager Bank of Baroda, Zonal Office, Baroda Pride, 41, Luz Church Road, Mylapore, Chennai-600 004 zm.sz@bankofbaroda.com
    Hyderabad Telangana and Andhra Pradesh Shri Vinod Kumar Upadhyay, Deputy General Manager Bank of Baroda Regional office (Hyderabad), 3-6-262/6 Tirumala Estates, 3rd Floor, Himayathnagar, Hyderabad-500 029 rm.ap@bankofbaroda.com
    Kolkata Sikkim and West Bengal Shri Anil Kumar Gadam, Deputy General Manager Bank of Baroda Block: GN, Plot No.38/2 Salt Lake City, Sector - V Kolkata-700 091 dyzm.ez@bankofbaroda.com
    Mumbai Districts of Mumbai Suburban, Mumbai, and Thane Shri J.P.S. Arora, Deputy General Manager Bank of Baroda Third Floor, Mumbai Zone, 3, Walchand Hirachand Marg, Ballard pier, Mumbai-400 001 dzh.ops.gmz@bankofbaroda.com
    New Delhi Delhi Shri Prahlad Das Gupta, Deputy General Manager & Deputy Zonal Head Bank of Baroda, Zonal Office, New Delhi Zone, 6th floor, Bank of Baroda Building 16, Sansad Marg New Delhi-110 001 ombudsman.nz@bankofbaroda.com
    Patna Bihar Shri R.K.Goyal, Deputy General Manager Bank of Baroda Zonal Office Anand Vihar, 5th floor West Boring Canal Road, Patna-800 001 zm.bojz@bankofbaroda.com

    Bank of Baroda Credit Card NRI Customer Care

    NRIs (From overseas locations) Contact No: +91 79 49044100 (24x7 availability)
    NRIs (From India only) Contact No: 1800 258 44 55 or 1800 102 4455 (Toll Free )
    Bank of Baroda, NRI Business Department

    2nd Floor, Laxmi Tower, C-Wing,

    Bandra Kurla Complex,

    Bandra (East), Mumbai 400051, India.

    Queries related to Operational guidelines (NRE/NRO accounts), KYC, FATCA-CRS, Dormant Account activation & Zero balance funding

    Mail: nribo@bankofbaroda.com

    Contact No:022-6884-3916

    Timing: 10AM - 5PM IST

    Queries related to Operational guidelines (FCNR accounts), Inward Remittance through SWIFT

    Mail: nribo@bankofbaroda.com

    Contact No:022-6884-3916

    Timing: 10AM - 5PM IST

    For Opening of NRE/NRO SB account:

    Email: Nri.rlbo@bankofbaroda.com

    Landline Number of NRI RLBO

    • 079-6673-4549
    • 079-6673-4550
    • 079-6673-4565
    • 079-6673-4559

    Timing: 10AM - 5PM IST

    Write to Bank of Baroda

    If your issue has not been resolved even after escalating it to level 3, then you can write to the Head of Customer Service, Ms. Jyoti Jain, at the following address:

    BOB Financial Solutions Limited

    2nd Floor, Baroda House,

    Behind Dewan Shopping Centre,

    SV Road, Jogeshwari (W),

    Mumbai – 400 102

    You can also write to the Vice President, CRM, at the address given below:

    Vice President, CRM & Billing

    BOB Cards Ltd.,

    Baroda House,

    Behind Dewan Shopping Centre,

    S.V. Road, Jogeshwari (W),

    Mumbai – 400 012

    It is important to have the following information handy before you make the call - your name, credit card number, email address (if registered), and contact phone number.

    FAQs on Bank of Baroda Credit Card Customer Care

    1. How can I get my credit card unblocked?

      You can get your Bank of Baroda (BoB) credit card unblocked by calling the Bank of Baroda customer care number and requesting them to get your card unblocked. You will have to provide your KYC details to get your card unblocked. You can also get your card unblocked by sending an SMS, email, through net banking, or by simply visiting the nearest BoB branch.

    2. What is hot listing of credit card?

      Hot listing of credit card means getting your credit card in case of theft or misuse. Hot listing prevents your credit card from getting misused further.

    3. When can I get in touch with a BoB customer care executive?

      The toll-free number through which you can get in touch with a customer care executive is available 24x7 including through IVR service too. Regardless of wherever you are and the timing, you can dial the toll-free number to get in touch with a BoB customer care executive.

    4. What should I do if I lose my credit card?

      You must first of all immediately get in touch with a BoB customer care executive and inform them about the loss of your credit card and request to get your card blocked. You will also be required to file an FIR by visiting the nearest police station and submit a copy of the same to the bank.

    5. My credit card is damaged. How can I get a replacement?

      You can contact the BoB customer care service informing them of your card being damaged. The executive will take you through the process of applying for a replacement card. You can also apply for a replacement card through net banking or mobile banking. You can also visit the nearest branch of BoB and ask for a replacement of your credit card. A representative from the bank will help you.

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