Bank of Baroda Credit Card Customer Care

Bank of Baroda customer care aims to help you with all credit card-related queries. This includes helping you find the right credit card and helping you apply for Bank of Baroda credit card online or offline.

You can call the Bank of Baroda Credit Card Customer Care Toll-free Number – 1800-103-1006 / 1800-225-100 for all your credit card-related enquiries.

Bank of Baroda Credit Card Enquiries

For credit card related enquiries, you can call the toll-free numbers given below:

• In Case of Card Theft: Call 1800-225-100 and request a new card. Before you do that, it is important to hotlist the credit card by calling the same number. You can also send an email to crm@bobfinancial.com.
• In Case of Card Blocked: You can also send an SMS BLOCK [last four digits of the card number] to 9223172141. You can call 1800-225-100/ 1800-103-1006 to block the card. The car can be blocked online as well.

These are the other credit card-related issues that you can enquire about on this toll-free number. You can send an email to crm@bobfinancial.com with the subject line mentioning the specific code of your enquiry (given below):

• Status of your credit card application: AS (application reference number)
• Card query: CQ (credit card number)
• PIN query: PQ (credit card number)
• Auto debit: AD (credit card number)
• Limit enhancement: LE (credit card number)

Bank of Baroda Credit Card Grievance Redressal

There are three levels of grievance redressal at Bank of Baroda if your issue has not been resolved by calling the toll-free number. These are:

• Level 1: Email your grievance to crm@bobcards.com. You should get a response within three working days.
• Level 2: Email your grievance to escalations@bobfinancial.com. You should get a response within two working days.

Write to The Bank of Baroda

If your issue has not been resolved even after escalating it to level 3, then you can write to Mr. Ravi Ranjan Kumar, Grievance Redressal Officer, at the following address:

It is important to have the following information handy before you make the call - your name, credit card number, email address (if registered), and contact phone number.

FAQs on Bank of Baroda Credit Card Customer Care

1. How can I get my credit card unblocked?

   You can get your Bank of Baroda (BoB) credit card unblocked by calling the Bank of Baroda customer care number and requesting them to get your card unblocked. You will have to provide your KYC details to get your card unblocked. You can also get your card unblocked by sending an SMS, email, through net banking, or by simply visiting the nearest BoB branch.

2. What is a hot listing of credit cards?

   Hot listing of a credit card means getting your credit card in case of theft or misuse. Hot listing prevents your credit card from getting misused further.

3. When can I get in touch with a BoB customer care executive?

   The toll-free number through which you can get in touch with a credit card customer care executive is available 24x7 including through IVR service too. Regardless of wherever you are and the timing, you can dial the toll-free number to get in touch with a BoB customer care executive.

4. What should I do if I lose my credit card?

   You must first of all immediately get in touch with a BoB customer care executive and inform them about the loss of your credit card and request to get your card blocked. You will also be required to file an FIR by visiting the nearest police station and submitting a copy of the same to the bank.

5. My credit card is damaged. How can I get a replacement?

   You can contact the BoB customer care service informing them of your card being damaged. The executive will take you through the process of applying for a replacement card. You can also apply for a replacement card through net banking or mobile banking. You can also visit the nearest branch of BoB and ask for a replacement for your credit card. A representative from the bank will help you.