Santa Claus comes around just once a year. In the meantime, there are Credit Cards.
  • Kotak Mahindra Bank Credit Card Customer Care Number

    Kotak Bank Credit Card Helpline Number
    Kotak Bank Credit Card 24*7 Toll free Number

    You can call the Kotak Mahindra bank customer care helpline number which is 1860 266 2666 to get a quick response to your credit card-related queries. This number is available for the customers residing in India between 9:00 a.m. to 6:00 p.m. from Monday to Friday, except for holidays. It cannot be connected from abroad.

    Kotak Mahindra Bank 24*7 Credit Card Customer Care Toll-Free Numbers

    The city-specific toll-free customer care numbers for Kotak Mahindra Bank which are operational 24x7 are as follows:

    City Number
    Ahmedabad (079) 66006022
    Bangalore (080) 66006022
    Chennai (044) 66006022
    Hyderabad (040) 66006022
    Mumbai (022) 66006022
    New Delhi (011) 66006022
    Pune (020) 66006022

    Kotak Mahindra Bank Credit Card Enquiries

    Existing customers of Kotak Mahindra Bank can enquire about various credit card-related issues on the helpline number (1860-266-2666). You can call this number to make changes in your contact details like email ID and mobile number. Make sure to mention the type of query when you call.

    Non-bank customers can also speak to the customer care executives on this number to get their credit card-related queries addressed.

    • In Case of Card Theft or Card Loss: Call 1800 209 0000 or 1860-266-2666 and report the theft or loss of your Kotak Credit Card immediately. Your card will be blocked and you will be provided with a replacement. You can also report the incident online through this link: https://www.kotak.com/en/transaction-services/report-lost-card.html
    • In Case of Card Blocking/Hotlisting: Call 1800 209 0000 or 1860-266-2666 to block your Kotak Credit Card. If you block the card as lost, it will be auto replaced against a replacement fee of Rs.100 along with the applicable GST. You can also SMS ‘KCCLOST(space)(Last four digit of Credit Card number) to 5676788 for permanently blocking your lost/stolen card.

    To report fraudulent activity or an unauthorised transaction in your credit card, you can call 1800 209 0000 which is operational 24x7. This number can also be used in case of any emergencies like card hotlisting or blocking. If you are not able to connect to the customer care executives via phone during such security-related issues, you can send an e-mail to itsecurity.bank@kotak.com.

    You can also report a fraud on your credit card by filling up the Card Holder Dispute Form. The form can be downloaded from this link: https://www.kotak.com/content/dam/Kotak/Customer-Service/Download-Forms/Personal-Banking/Credit-Cards/cardholder-dispute-form.pdf.

    Kotak Mahindra Bank Credit Card Customer Care International Helpline Number

    NRI customers can call the international helpline number +91 22 6600 6022 for any credit card related queries. It can be accessed 24x7 by the customers residing in any country outside India. The number is chargeable and local rates will apply.

    The bank also has separate country-specific toll-free customer care numbers dedicated to the NRIs of the respective countries. These are as follows:

    Country Number
    USA 1855 365 6767
    Australia 001180044990000
    Hong Kong 00180044990000
    UK 0080044990000
    Canada 18557684020
    Singapore 8001013054

    Kotak Mahindra Bank Email Address Details

    Kotak Mahindra Bank doesn’t have an official customer support e-mail address. You can use the following online email forms to write to the customer support team:

    • To write about general credit card-related queries: https://www.kotak.com/en/customer-service/contact-us/email-us/kotak-mahindra-bank/other.html
    • To write about unresolved queries: https://www.kotak.com/en/forms/unresolved-queries.html

    You can also write to the customer care centre through the inbox section available on Net Banking. To access this secured mailbox, login to your account through this link: https://www.kotak.com/j1001mp/netapp/MainPage.jsp MAIL=TRUE

    All your credit card security and fraud-related queries can be addressed to itsecurity.bank@kotak.com.

    You can also write to the Senior Management of Kotak Bank regarding your queries and complaints. Here are the email IDs of the senior officials of the bank:

    Name Email ID
    Mr. U. Kotak Executive Vice Chairman and Managing Director ceo@kotak.com
    Mr. D. Gupta Joint Managing Director jmd.dg@kotak.com
    Ms. S. Ekambaram Country Head - Consumer Banking countryhead.consumer@kotak.com
    Mr. K.V.S. Manian Country Head - Wholesale & Investment Banking countryhead.wb@kotak.com
    Mr. D Kannan Country Head - Commercial Banking countryhead.cb@kotak.com

    Kotak Mahindra Bank Credit Card Grievance Redressal

    If the customer care executives fail to resolve your issue or you are dissatisfied with the response, you can escalate the matter to the grievance redressal team. There are 4 levels of grievance redressal at Kotak Mahindra Bank. These are as follows:

    • Level 1: You will get a response at this level within 7 working days.
    • Register your complaint online using this form: https://www.kotak.com/en/customer-service/grievance-redressal/personal-banking.html
    • Email your grievance through the Net Banking mailbox section. Click here to log in: https://www.kotak.com/j1001mp/netapp/MainPage.jsp MAIL=TRUE
    • Dial the helpline number 1860 266 2666 to speak to a customer care executive.
    • Visit your nearest Kotak Mahindra Bank branch. Check here to locate a branch near you: https://www.kotak.com/en/reach-us.html
    • Send a post to the following address:
      • Kotak Mahindra Bank Ltd.

        P.O. Box: 16344,

        Mumbai - 400013,

        Maharashtra, India

    • Level 2: You will get a response at this level within 5 working days.
    • Email your complaint to the Service Assurance Centre using this form: https://www.kotak.com/en/customer-service/grievance-redressal/personal-banking/level-2.html.
    • Alternately, fill up the Grievance Redressal Form by downloading it from Kotak Mahindra’s website and send to the address specified on it.
    • Level 3: You will get a response at this level within 5 working days.
    • Email your complaint to the Nodal Officer of the Bank through this online form: https://www.kotak.com/en/customer-service/grievance-redressal/personal-banking/level-3.html
    • Write your grievance in detail and send to his postal address (see below)
    • Level 4: You will get a response at this level ideally within 5 working days.
    • Email your grievance to the Principal Nodal Officer through this online form: https://www.kotak.com/en/customer-service/grievance-redressal/personal-banking/level-4.html
    • Send a letter to her regarding your complaint at her postal address (see below)

    Banking Ombudsmen: If you do not receive a satisfactory response from any of these banking channels within 30 days, you can approach the Banking Ombudsmen. Use these links to raise a complaint:

    • https://secweb.rbi.org.in/BO/precompltindex.htm
    • https://www.kotak.com/content/dam/Kotak/Customer-Service/grievance-bank-services/banking_ombudsman2017.pdf

    You can also email/fax/post your grievances to the Banking Ombudsmen at the following addresses:

    Centre Address Jurisdiction
    Ahmedabad C/o Reserve Bank of India, La Gajjar Chambers, Ashram Road, Ahmedabad-380 009 STD Code: 079 Tel. No. 26582357/26586718 Fax No. 26583325 Email: boahmedabad@rbi.org.in Gujarat, Union Territories of Dadra and Nagar Haveli, Daman and Diu
    Bengaluru C/o Reserve Bank of India 10/3/8, Nrupathunga Road, Bengaluru -560 001 STD Code: 080 Tel. No. 22210771/22275629 Fax No. 22244047 Email: bobangalore@rbi.org.in Karnataka
    Bhopal C/o Reserve Bank of India, Hoshangabad Road, Post Box No. 32, Bhopal-462 011 STD Code: 0755 Tel. No. 2573772/2573776 Fax No. 2573779 Email: bobhopal@rbi.org.in Madhya Pradesh
    Bhubaneswar C/o Reserve Bank of India, Pt. Jawaharlal Nehru Marg, Bhubaneswar-751 001 STD Code: 0674 Tel. No. 2396207/2396008 Fax No. 2393906 Email: bobhubaneswar@rbi.org.in Odisha
    Chandigarh C/o Reserve Bank of India, 4th Floor, Sector 17, Chandigarh Tel. No. 0172 - 2721109 Fax No. 0172 - 2721880 Email: bochandigarh@rbi.org.in Himachal Pradesh, Punjab, Union Territory of Chandigarh and Panchkula, Yamuna Nagar, and Ambala Districts of Haryana.
    Chennai C/o Reserve Bank of India, Fort Glacis, Chennai 600 001 STD Code: 044 Tel No. 25395964 Fax No. 25395488 Email: bochennai@rbi.org.in Tamil Nadu, Union Territories of Puducherry (except Mahe Region), and Andaman and Nicobar Islands
    Guwahati C/o Reserve Bank of India, Station Road, Pan Bazar Guwahati-781 001 STD Code: 0361 Tel.No.2542556/2540445 Fax No. 2540445 Email: boguwahati@rbi.org.in Assam, Arunachal Pradesh, Manipur, Meghalaya, Mizoram, Nagaland, and Tripura
    Hyderabad C/o Reserve Bank of India 6-1-56, Secretariat Road Saifabad, Hyderabad-500 004 STD Code: 040 Tel. No. 23210013/23243970 Fax No. 23210014 Email: bohyderabad@rbi.org.in Andhra Pradesh and Telangana
    Jaipur C/o Reserve Bank of India, Ram Bagh Circle, Tonk Road, Post Box No. 12 Jaipur-302 004 STD Code: 0141 Tel. No. 0141-5107973 Fax No. 0141-2562220 Email: bojaipur@rbi.org.in Rajasthan
    Kanpur C/o Reserve Bank of India, M. G. Road, Post Box No. 82 Kanpur-208 001 STD Code: 0512 Tel. No. 2306278/2303004 Fax No. 2305938 Email: bokanpur@rbi.org.in Uttar Pradesh (except for Districts of Ghaziabad, Gautam Buddha Nagar, Saharanpur, Shamli (Prabudh Nagar), Muzaffarnagar, Baghpat, Meerut, Bijnor, and Amroha (Jyotiba Phule Nagar)
    Kolkata C/o Reserve Bank of India, 15, Netaji Subhash Road, Kolkata-700 001 STD Code: 033 Tel. No. 22304982 Fax No. 22305899 Email: bokolkata@rbi.org.in West Bengal and Sikkim
    Mumbai C/o Reserve Bank of India, 4th Floor, RBI Byculla Office Building, Opp. Mumbai Central Railway Station, Byculla, Mumbai-400 008 STD Code: 022 Tel No. 23022028 Fax: 23022024 Email: bomumbai@rbi.org.in Maharashtra and Goa
    New Delhi (I) C/o Reserve Bank of India, Sansad Marg, New Delhi STD Code: 011 Tel. No. 23725445/23710882 Fax No. 23725218 Email: bonewdelhi@rbi.org.in Delhi
    Patna C/o Reserve Bank of India, Patna-800 001 STD Code: 0612 Tel. No. 2322569/2323734 Fax No. 2320407 Email: bopatna@rbi.org.in Bihar
    Thiruvananthapuram C/o Reserve Bank of India, Bakery Junction, Thiruvananthapuram-695 033 STD Code: 0471 Tel. No. 2332723/2323959 Fax No. 2321625 Email: bothiruvananthapuram@rbi.org.in Kerala, Union Territory of Lakshadweep, and Union Territory of Puducherry (only Mahe Region).
    New Delhi (II) C/o Reserve Bank of India, Sansad Marg, New Delhi STD Code: 011 Tel. No. 23724856 Fax No. 23725218-19 Email: bonewdelhi2@rbi.org.in Haryana (except Panchkula, Yamuna Nagar, and Ambala Districts) and Ghaziabad, and Gautam Budh Nagar districts of Uttar Pradesh
    Dehradun C/o Reserve Bank of India, 74/1 GMVN Building, 3rd floor, Rajpur Road, Dehradun - 248 001 STD Code: 0135 Telephone: 2742003 Fax: 2742001 Email: bodehradun@rbi.org.in Uttarakhand and seven districts of Uttar Pradesh viz., Saharanpur, Shamli (Prabudh Nagar), Muzaffarnagar, Baghpat, Meerut, Bijnor, and Amroha (Jyotiba Phule Nagar)
    Ranchi C/o Reserve Bank of India, 4th Floor, Pragati Sadan, RRDA Building, Kutchery Road, Ranchi Jharkhand 834001 STD Code: 0651 Telephone: 2210512 Fax: 2210511 Email: boranchi@rbi.org.in Jharkhand
    Raipur C/o Reserve Bank of India, 54/949, Shubhashish Parisar, Satya Prem Vihar, Mahadev Ghat Road, Sundar Nagar, Raipur- 492013 STD Code: 0771 Telephone: 2242566 Fax: 2242566 Email: boraipur@rbi.org.in Chhattisgarh
    Jammu C/o Reserve Bank of India, Rail Head Complex, Jammu- 180012 STD Code: 0191 Telephone: 2477617 Fax: 2477219 Email: bojammu@rbi.org.in State of Jammu and Kashmir

    Kotak Mahindra Bank Nodal Office Contact Details

    Kotak Mahindra Bank Nodal Officer Mr. N. Pohare
    Address Kotak Infinity, 6th floor, Zone II, Building No. 21, Infinity Park, General AK Vaidya Marg, Malad (E), Mumbai – 400097
    Kotak Mahindra Bank Principal Nodal Officer Ms. S Ghosh
    Address Kotak Infinity, 6th floor, Zone II, Building No. 21, Infinity Park, General AK Vaidya Marg, Malad (E), Mumbai – 400097

    Write to Kotak Mahindra Bank

    In case you are not satisfied with the resolution provided by the customer care team at Level 1 to Level 4, you can directly write to the Head Office of Kotak Mahindra Bank at the following address:

    • Kotak Mahindra Bank Ltd.
    • P.O. Box: 16344,

      Mumbai - 400013,

      Maharashtra, India

    You can also write to the Corporate Office of Kotak Mahindra Bank at the address given below:

      Registered Office,

      27 BKC, C 27,

      G Block,

      Bandra Kurla Complex,

      Bandra (E),

      Mumbai – 400051

    FAQ’s

    1. How can I block my Kotak Credit Card online?
    2. You can block the card online through Kotak Mahindra Bank’s official website. Follow any of these steps to block your lost/stolen credit card permanently:

      • Through Mobile Banking:
      • Log in to Mobile Banking
      • Go to ‘Service Request’ and select ‘Credit Card Requests’
      • Choose ‘Report Lost/Damaged Card’
      • Through Net Banking:
      • Login to Net Banking
      • Go to ‘Service Requests’
      • Choose ‘Report Lost Card’
    3. My Kotak Credit Card has been blocked permanently. How can I place a replacement request via phone?
    4. To place a replacement request of your credit card with the bank SMS 'Replace' to 5676788. Ideally, your card will be replaced within 5 working days.

    5. Where should I submit my credit card-related queries that need authentication?
    6. You can submit such queries to the bank through the mailbox available in Net Banking. Make sure to select ‘Take me Directly to’ - Mail option while logging to your Net Banking account.

    7. Can I seek help from Chatbot ‘Keya’ regarding my credit card queries?
    8. Yes, Keya Chatbot can help you with your queries regarding credit cards. To get started either select a query from the available options or type your own query to get started.

    9. How to activate SMS alerts for my Kotak Credit Card?
    10. To get SMS alerts for your credit card, SMS ‘the short code assigned to the query’ to 5676788 or 9971056767 from your registered mobile number. You will receive an immediate text update. To know the code assigned to your query click here: here: https://www.kotak.com/en/personal-banking/cards/credit-cards/credit-card-services/sms-alerts.html

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    Kotak Credit Card Customer Care Reviews

    • Kotak Credit Card
      "Good"
      0.5 5.0/5 "Blown Away!"
      I am using a Kotak Mahindra credit card. I am not quite satisfied with their customer service and response. There is no response from customer support. What I get is only IVR when I call them and waste 2-3 hours. I am using this card around 3 years. Credit limit is ok and it's a lifetime free card.
      Was this review helpful? 1
      , ahmedabad
      Reviewed on Jul 17, 2019
    • Kotak
      Kotak Credit Card
      "GOOD"
      0.5 4.0/5 "Great!"
      It is a good card where there are no issues i have faced with the card. The credit card that i am using with the KOTAK MAHINDRA BANK credit card is good also it is a good card where the credit limit given with the card was good. The overall service provided by the card was good.
      Was this review helpful? 1
      , hyderabad
      Reviewed on Jul 17, 2019
    • Kotak Credit Card
      "Excellent card"
      0.5 5.0/5 "Blown Away!"
      I have been holding my credit card with Kotak mahindra bank , there have not charged me annual fee in this card , it is life time free card, i am happy with the credit limit they have given me in this card, i am sufficient and there overall service is good.
      Was this review helpful? 0
      , kolkata
      Reviewed on Jul 17, 2019
    • Kotak Credit Card
      "Good features"
      0.5 4.0/5 "Great!"
      Kotak Mahindra Bank has also offered me a credit card and there are no hassles in the process. The credit limit is fine and the card is accepted all over. The customer support is good and till date it has been a good experience. The statements are sent on time.
      Was this review helpful? 0
      , chennai
      Reviewed on Jul 17, 2019
    • Kotak Credit Card
      "Not satisfied"
      0.5 1.0/5 "Really Bad"
      I have been holding Kotak mahindra bank credit card from long time, they have not charged me annual fee as it is life time free credit card, the credit limit while applying they said they will be giving up to 30,000 only but they have given me just up to 15,000 only, their service is also not up to the mark.
      Was this review helpful? 0
      , ahmedabad
      Reviewed on Jul 17, 2019
    • Kotak Credit Card
      "Good"
      0.5 5.0/5 "Blown Away!"
      I am using KOTAK MAHINDRA bank credit card for more than 4 years which was processed directly to bank. It is a life time free card which was offered from bank. The credit limit is good and much sufficient. The customer service is a good and supportive.
      Was this review helpful? 0
      , mumbai
      Reviewed on Jul 16, 2019
    • Kotak Credit Card
      "Good in service"
      0.5 5.0/5 "Blown Away!"
      Kotak Mahindra credit card is also good, they gave me so much of offers but I didn't use it. I am getting more points and cash back for all the transactions. The Kotak credit card service is good, they send the bill on time and also I used to get the reminder calls.
      Was this review helpful? 0
      , bangalore
      Reviewed on Jul 16, 2019
    • Kotak Credit Card
      "Excellent"
      0.5 5.0/5 "Blown Away!"
      I have received my KOTAK PVR GOLD CREDIT CARD. I received the card on time. It is an add on card, I applied through another card. There is no cashback offer so far. Kotak Mahindra customer service very helpful. I am using this card for online shopping.
      Was this review helpful? 0
      , hyderabad
      Reviewed on Jul 16, 2019
    • Kotak Credit Card
      "Good card"
      0.5 4.0/5 "Great!"
      I have been holding Kotak mahindra bank credit card from longtime, they have not charged me annual fee as it is life time free credit card, the credit limit which they have given to me was good, they use to give good offers on regular basis, so far i am happy with their service.
      Was this review helpful? 0
      , bangalore
      Reviewed on Jul 15, 2019
    • Kotak Credit Card
      "Need to imrpove customer servcie "
      0.5 3.0/5 "Satisfactory"
      I am using KOTAK MAHINDRA bank credit card for more than 3 years. It is an annual fee chargeable and the credit limit is low. I have some issue for a transaction purposes and it will take to get resolve for 15 days. The customer service is not good for response. I use to get low points for the usage.
      Was this review helpful? 0
      , mumbai
      Reviewed on Jul 15, 2019
    • Kotak Credit Card
      "Good Service"
      0.5 4.0/5 "Great!"
      I have kotak Mahindra Bank credit card which was taken through Bank directly.I am using this credit card for more than 5 years .This was a free card and there was no difficultes faced so far on the usage .I am really comfortable on using this credit card so far .Even the service was very good .
      Was this review helpful? 0
      , new delhi
      Reviewed on Jul 15, 2019
    • Kotak Credit Card
      "Good card"
      0.5 4.0/5 "Great!"
      I have been recently applied for Indusind bank credit card through on line portal, their service is good, the card came on time, the credit limit which they have given to me was sufficient, they have given limit as per my requirement, they have not charged me annual fee as it is life time free credit card.
      Was this review helpful? 0
      , ahmedabad
      Reviewed on Jul 15, 2019
    • Kotak Credit Card
      "Service is not up to the mark"
      0.5 5.0/5 "Blown Away!"
      I am having saving account with Kotak Mahindra card, whenever I make the minimum amount they don't check my their system. They keep on calling me continous, in a day I am getting 20 calls. Even my due date falls on 8th they called called from 27th onwards its not fine. I am disappointed with their service they treating like a defaulter, hence I won't recommend this card.
      Was this review helpful? 0
      , hyderabad
      Reviewed on Jul 15, 2019
    • Kotak Credit Card
      "Not satisfied"
      0.5 1.0/5 "Really Bad"
      I have been holding Kotak mahindra bank credit card from long time, i am not satisfied with me the service, they have charged me annual fee but waived off option is available, but every time they use to call for due payment, like if my due date is 15 th of every months they start calling from 1st itself, that too 20-25 times they use to call me, they gave credit limit up to 70,000 for that too much call, i am thinking to surrender this card.
      Was this review helpful? 0
      , hyderabad
      Reviewed on Jul 15, 2019
    • Kotak Credit Card
      "Need to enhance credit limit & improve customer service"
      0.5 4.0/5 "Great!"
      I have taken KOTAK MAHINDRA bank credit card for more than 2 months which was processed through an online. The process was delay from bank to complete the process and to dispatch the card took around a month and no proper update for the status. It is an annual fee chargeable and the credit limit is low. The customer service is no proper response.
      Was this review helpful? 0
      , bangalore
      Reviewed on Jul 15, 2019
    • Kotak Credit Card
      "Excellent"
      0.5 5.0/5 "Blown Away!"
      I have selected Kotak pvr gold credit card past year ago using this credit card.While documents submitted through executive so there is no delay receive credit card.while transaction through online Rewards points and cash back offer is applicable.Customer service is good.
      Was this review helpful? 0
      , bangalore
      Reviewed on Jul 14, 2019
    • Kotak Credit Card
      "Excellent"
      0.5 5.0/5 "Blown Away!"
      I have a salary account with Kotak Mahindra bank. It is zero balance account. I have using this saving account for a long time. Their customer service is good and bank staffs are really helpful. Kotak netbanking and mobile banking is very convenient.
      Was this review helpful? 2
      , bangalore
      Reviewed on Jul 12, 2019
    • Kotak Credit Card
      "Good"
      0.5 3.0/5 "Satisfactory"
      I used to have a Kotak Mahindra Bank Credit card that I applied directly at the bank. The credit limit was very low. It was only Rs. 10 thousand. I was getting reward points and cashback offers. Kotak customer service is good. I am not happy with their charges.
      Was this review helpful? 1
      , bangalore
      Reviewed on Jul 12, 2019
    • Kotak Credit Card
      "Good card"
      0.5 3.5/5 "Pretty good"
      I hold a KOTAK MAHINDRA credit card and i am happy with the services. I have got a very good limit , .Payments option are easy.I am holding this card for past few months . There is no joining fee at the time of getting the card . The card is chargeable and it is very good service .
      Was this review helpful? 1
      , mumbai
      Reviewed on Jul 11, 2019
    • Kotak Credit Card
      "Good card"
      0.5 5.0/5 "Blown Away!"
      I hold KOTAK BANK credit card . Limit provided to me on this card is good as i was expecting . Whenever you have to reach customer service people you get them on a quick note and your concern is taken care. There is no hidden charges with this card . Services provided by "KOTAK bank" are well satisfactory
      Was this review helpful? 0
      , chandigarh
      Reviewed on Jul 10, 2019
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