Santa Claus comes around just once a year. In the meantime, there are Credit Cards.
Santa Claus comes around just once a year. In the meantime, there are Credit Cards.
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    Kotak Credit Card Customer Care Number

    Kotak Bank Credit Card Toll free Number
    Kotak Bank Credit Card 24*7 Toll free Number

    Kotak Mahindra Bank is one of the rising leaders among banks in India, under the category of Credit Card providers and the best Customer Service providers. The Bank has an Interactive Voice Response System (IVRS), SMS Banking & Alerts facility, Email service and a Customer Care helpline that is available any time of the day to assist customers in all their needs pertaining to their Kotak Mahindra Credit Cards.

    Kotak Mahindra Bank Credit Card Customer Care Phone Numbers:

    Kotak Mahindra Bank customers can easily reach out to the Kotak Mahindra Bank Credit Card Customer Service by using these modes of communication - he/she can choose to call the toll-free number, send a letter to the Bank’s postal address, raise a service request or complaint online, use the Interactive Voice Response System (under Phone Banking), and so on. The SMS Banking & Alerts facility is also available in order to assist you via SMS regarding your credit card issues.

    Toll-free Numbers for Kotak Mahindra Bank Credit Card Customer Support

    You can use the following numbers for queries regarding your Kotak Mahindra Bank Credit Card:

    Kotak Mahindra Bank Credit Card toll-free number 1860 266 2666

    Top City wise Kotak Mahindra Bank Customer Care Phone Numbers:

    Customers can use the following phone numbers to reach out to the customer care service offered by the Bank. This is specific to each city so the customer has to choose the contact details as per his/her location or place of residence.

    City/Area Phone Number
    Ahmedabad 6600 6022
    Allahabad 011 6600 6022
    Chandigarh 0161 6500 6022
    Bangalore 6600 6022
    Chennai 6600 6022
    Coimbatore 6600 6022
    Goa 9522 6600 6022
    Gurgaon 9511 6600 6022
    Hyderabad 6600 6022
    Indore 01166006022
    Jaipur 6536 022
    Jalandhar 95161 6500 6022
    Kanpur 011 6600 602
    Kochi 0422 6600 6022
    Kottayam 0422 6600 6022
    Kolkata 6550 6022
    Lucknow 011 6600 6022
    Ludhiana 65006022
    Mumbai 6600 6022
    New Delhi 6600 6022
    Noida 9511 6600 6022
    Patna 033 6550 6022
    Pune 6521 6022
    Surat 6600 6022
    Varanasi 011 6600 6022
    Rajkot 6600 6022

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    Kotak Mahindra Bank Credit Card Customer Care Postal Address:

    In case you wish to contact Kotak Mahindra Bank via post, then you can mail the query or complaint to the following address:

    Postal Address Kotak Mahindra Bank, P.O. Box: 16344, Mumbai - 400013

    Kotak Mahindra Bank Credit Card Customer Care - SMS Number:

    For instant response to your Kotak Mahindra Credit Card concerns and queries, you can reach out to the Bank’s customer care through SMS. The SMS has to be sent from your phone number used to register in Kotak Mahindra Bank’s SMS Banking & Alerts facility. It is mandatory that, in order to use this facility the customer has to have registered for this service.

    Credit Card Concern SMS Format SMS Query to (Phone number)
    Current amount due on your credit card CCBAL < Last 4 digits of the Kotak Credit Card Number > 5676788/ 9971056767
    The outstanding amount due on your credit card as per your last credit card statement CCDUE 5676788/ 9971056767
    Last three transactions made on the credit card CCTXN 5676788/ 9971056767
    The last payment received on the credit card CCPYMT 5676788/ 9971056767
    The total spends made on your credit card this month CCSPND 5676788/ 9971056767
    The available credit limit balance on your credit card CCAVBL 5676788/ 9971056767
    Status of the credit card application submitted by an applicant CCAPP 5676788/ 9971056767

    Requests for PIN regeneration will also be accepted through SMS. When you are making an enquiry via SMS regarding your Kotak Mahindra Bank Credit Card then, you will receive an SMS immediately with details pertaining to the approval, rejection or in process status of the same.

    Kotak Mahindra Bank Credit Card Customer Care Email

    If you wish to email the bank regarding any query or question concerning your Kotak Mahindra Bank credit card, you can email the bank at the following email addresses based on the nature of your query:

    Kotak Mahindra Bank Customer Service Centre Service.bank@kotak.com
    Kotak Credit Card Customer Service Centre Service.cards@kotak.com

    Overseas Kotak Mahindra Bank Credit Card Customer Care Assistance

    In the event you are overseas and require assistance regarding your credit card or wish to find a solution to an issue you face while abroad, you can use the number listed below to contact Kotak credit card customer care:

    Kotak Mahindra Bank Credit Card toll-free number +91 22 6600 6022

    Kotak Mahindra Bank customers can also call on the following country-specific helplines for assistance regarding any queries or issues they might have:

    Country Toll-free Number
    USA 1855 365 6767
    Australia 001180044990000
    UK 0080044990000
    Hong Kong 00180044990000
    Canada 18557684020
    Singapore 8001013054

    Kotak Mahindra Bank – Grievance Redressal

    Kotak Mahindra Bank provides a four-tier grievance redressal process to take your complaints/grievances to the bank’s notice. Any kind of grievance can be easily escalated to the top management available at each level. Mentioned below is a step-by-step guide to report your grievances at each level using various channels.

    Level-1: If you have any grievance related to Kotak’s services or products you can contact the bank’s customer care using the 24X7 helpline 1860 266 2666.

    NRI customers and customers calling from any country outside India should call the 24x7 helpline +91-22-6600-6022 or the below mentioned country specific toll free numbers.

    Country Kotak Bank Helpline
    USA 1855-3656767
    Australia 001180044990000
    Hong Kong 00180044990000
    UK 00180044990000
    Canada 18557684020
    Singapore 8001013054

    An online grievance submission form is available on Kotak Mahindra Bank’s website in the grievance redressal page. You can fill the details such as name, mobile number, e-mail, customer relationship number, write your query/feedback and submit it.

    Alternatively, Kotak Mahindra net banking users can use the inbox section to report their issues.

    You can also walk-in to nearest bank branches to report your grievance.

    If you want to put your grievance on paper, do the same and send it to

    Kotak Mahindra Bank Ltd., P.O. Box:16344,

    Mumbai-400013.

    Level-2: If you haven’t received any response within seven days of registering the grievance using the above channels or if you’re not satisfied with the kind of resolution received in Level-1, you can

    • Send an e-mail to Kotak Mahindra’s Service Assurance Centre through an online form available on the website.

    The forms requires the previous service request number, which you will receive after registering your complaint in Level-1 and other details along with the details of your concern. Once you fill the details, submit the same.

    • Alternatively, you can download a grievance/complaint form available on the bank’s customer care page, fill in the details and send it to the address mentioned below.

    Kotak Mahindra Bank Ltd.,

    Service Quality,

    4th Floor, Building No: 21,

    Kotak Infiniti, Infinity Park, Off. Western Express Highway,

    General AK Vaidya Marg,

    Malad (E),

    Mumbai-400 097.

    The form is available in different languages including English, Hindi, Telugu, Tamil, Malayalam, Marathi, Assamese, Bengali, Gujarati, Kannada and Oriya.

    Level-3: If there is no response within five working days, you can escalate the issue to Kotak Bank’s Nodal Officer. The contact details of the bank’s current officer are listed below. You can either send a letter to his postal address, e-mail or call based on your convenience.

    Kotak Mahindra Bank – Nodal Officer Contact

    Nodal Officer,

    Kotak Infinity,

    6th floor, Zone II, Bldg No. 21, Infinity Park, General AK Vaidya Marg, Malad (E), Mumbai – 400097.

    Phone: 022 65237407

    Alternatively, you can also fill and submit the online e-mail to approach the officer. The forms prompts for the service registration (SR) number provided in the previous levels, along with your mobile number, e-mail and the details of your query.

    To provide a complete correct resolution, the bank prefers to receive requests at this level through the online e-mail form or through postal mails, in which the exact details can be mentioned clearly. Providing resolution through phone may not be possible according to the bank.

    Level-4: The last level of the escalation matrix involves directing the unresolved queries/concerns to the bank’s Principal Nodal Officer. This step should be taken only when you haven’t received any response from the Nodal Officer within 5 working days of reporting the issue.

    The contact details of the PNO are mentioned below.

    Kotak Mahindra Bank – Principal Nodal Officer Contact

    Principal Nodal Officer,

    Kotak Infinity,

    6th floor, Zone II, Bldg No. 21, Infinity Park, General AK Vaidya Marg, Malad (E), Mumbai – 400097.

    Phone: 022 65237407

    An online e-mail is also available to escalate the issue to the PNO. You can either use it or send a written request to the above mentioned postal address instead of giving a call seeking resolution.

    Even after multiple levels of escalation, if your issue/concern is still unresolved Banking Ombudsman is your last straw of rescue.

    The Reserve Bank of India appointed Banking Ombudsman for all the states and Union Territories in India. You can find the details of your state specific officer and approach him/her with your issue/grievance.

    While approaching the Ombudsman, make sure you have all the supporting evidences such as the service request numbers and any other messages received from the bank acknowledging your complaint.

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