Santa Claus comes around just once a year. In the meantime, there are Credit Cards.
  • Kotak Mahindra Bank Credit Card Customer Care Number

    Kotak Bank Credit Card Helpline Number
    Kotak Bank Credit Card 24*7 Toll free Number

    You can call the Kotak Mahindra bank customer care helpline number which is 1860 266 2666 to get a quick response to your credit card-related queries. This number is available for the customers residing in India between 9:00 a.m. to 6:00 p.m. from Monday to Friday, except for holidays. It cannot be connected from abroad.

    Kotak Mahindra Bank 24*7 Credit Card Customer Care Toll-Free Numbers

    The city-specific toll-free customer care numbers for Kotak Mahindra Bank which are operational 24x7 are as follows:

    City Number
    Ahmedabad (079) 66006022
    Bangalore (080) 66006022
    Chennai (044) 66006022
    Hyderabad (040) 66006022
    Mumbai (022) 66006022
    New Delhi (011) 66006022
    Pune (020) 66006022

    Kotak Mahindra Bank Credit Card Enquiries

    Existing customers of Kotak Mahindra Bank can enquire about various credit card-related issues on the helpline number (1860-266-2666). You can call this number to make changes in your contact details like email ID and mobile number. Make sure to mention the type of query when you call.

    Non-bank customers can also speak to the customer care executives on this number to get their credit card-related queries addressed.

    • In Case of Card Theft or Card Loss: Call 1800 209 0000 or 1860-266-2666 and report the theft or loss of your Kotak Credit Card immediately. Your card will be blocked and you will be provided with a replacement. You can also report the incident online through this link: https://www.kotak.com/en/transaction-services/report-lost-card.html
    • In Case of Card Blocking/Hotlisting: Call 1800 209 0000 or 1860-266-2666 to block your Kotak Credit Card. If you block the card as lost, it will be auto replaced against a replacement fee of Rs.100 along with the applicable GST. You can also SMS ‘KCCLOST(space)(Last four digit of Credit Card number) to 5676788 for permanently blocking your lost/stolen card.

    To report fraudulent activity or an unauthorised transaction in your credit card, you can call 1800 209 0000 which is operational 24x7. This number can also be used in case of any emergencies like card hotlisting or blocking. If you are not able to connect to the customer care executives via phone during such security-related issues, you can send an e-mail to itsecurity.bank@kotak.com.

    You can also report a fraud on your credit card by filling up the Card Holder Dispute Form. The form can be downloaded from this link: https://www.kotak.com/content/dam/Kotak/Customer-Service/Download-Forms/Personal-Banking/Credit-Cards/cardholder-dispute-form.pdf.

    Kotak Mahindra Bank Credit Card Customer Care International Helpline Number

    NRI customers can call the international helpline number +91 22 6600 6022 for any credit card related queries. It can be accessed 24x7 by the customers residing in any country outside India. The number is chargeable and local rates will apply.

    The bank also has separate country-specific toll-free customer care numbers dedicated to the NRIs of the respective countries. These are as follows:

    Country Number
    USA 1855 365 6767
    Australia 001180044990000
    Hong Kong 00180044990000
    UK 0080044990000
    Canada 18557684020
    Singapore 8001013054

    Kotak Mahindra Bank Email Address Details

    Kotak Mahindra Bank doesn’t have an official customer support e-mail address. You can use the following online email forms to write to the customer support team:

    • To write about general credit card-related queries: https://www.kotak.com/en/customer-service/contact-us/email-us/kotak-mahindra-bank/other.html
    • To write about unresolved queries: https://www.kotak.com/en/forms/unresolved-queries.html

    All your credit card security and fraud-related queries can be addressed to itsecurity.bank@kotak.com.

    You can also write to the Senior Management of Kotak Bank regarding your queries and complaints. Here are the email IDs of the senior officials of the bank:

    Name Email ID
    Mr. U. Kotak Executive Vice Chairman and Managing Director ceo@kotak.com
    Mr. D. Gupta Joint Managing Director jmd.dg@kotak.com
    Ms. S. Ekambaram Country Head - Consumer Banking countryhead.consumer@kotak.com
    Mr. K.V.S. Manian Country Head - Wholesale & Investment Banking countryhead.wb@kotak.com
    Mr. D Kannan Country Head - Commercial Banking countryhead.cb@kotak.com

    Kotak Mahindra Bank Credit Card Grievance Redressal

    If the customer care executives fail to resolve your issue or you are dissatisfied with the response, you can escalate the matter to the grievance redressal team. There are 4 levels of grievance redressal at Kotak Mahindra Bank. These are as follows:

    • Level 1: You will get a response at this level within 7 working days.
    • Register your complaint online using this form: https://www.kotak.com/en/customer-service/grievance-redressal/personal-banking.html
    • Email your grievance through the Net Banking mailbox section. Click here to log in: https://www.kotak.com/j1001mp/netapp/MainPage.jsp MAIL=TRUE
    • Dial the helpline number 1860 266 2666 to speak to a customer care executive.
    • Visit your nearest Kotak Mahindra Bank branch. Check here to locate a branch near you: https://www.kotak.com/en/reach-us.html
    • Send a post to the following address:

      Kotak Mahindra Bank Ltd.

      P.O. Box: 16344,

      Mumbai - 400013,

      Maharashtra, India

    • Level 2: You will get a response at this level within 5 working days.
    • Email your complaint to the Service Assurance Centre using this form: https://www.kotak.com/en/customer-service/grievance-redressal/personal-banking/level-2.html.
    • Alternately, fill up the Grievance Redressal Form by downloading it from Kotak Mahindra’s website and send to the address specified on it.
    • Level 3: You will get a response at this level within 5 working days.
    • Email your complaint to the Nodal Officer of the Bank through this online form: https://www.kotak.com/en/customer-service/grievance-redressal/personal-banking/level-3.html
    • Write your grievance in detail and send to his postal address (see below)
    • Level 4: You will get a response at this level ideally within 5 working days.
    • Email your grievance to the Principal Nodal Officer through this online form: https://www.kotak.com/en/customer-service/grievance-redressal/personal-banking/level-4.html
    • Send a letter to her regarding your complaint at her postal address (see below)

    Banking Ombudsmen: If you do not receive a satisfactory response from any of these banking channels within 30 days, you can approach the Banking Ombudsmen. Use these links to raise a complaint:

    • https://secweb.rbi.org.in/BO/precompltindex.htm
    • https://www.kotak.com/content/dam/Kotak/Customer-Service/grievance-bank-services/banking_ombudsman2017.pdf

    You can also email/fax/post your grievances to the Banking Ombudsmen at the following addresses:

    Centre Address Jurisdiction
    Ahmedabad C/o Reserve Bank of India, La Gajjar Chambers, Ashram Road, Ahmedabad-380 009 STD Code: 079 Tel. No. 26582357/26586718 Fax No. 26583325 Email: boahmedabad@rbi.org.in Gujarat, Union Territories of Dadra and Nagar Haveli, Daman and Diu
    Bengaluru C/o Reserve Bank of India 10/3/8, Nrupathunga Road, Bengaluru -560 001 STD Code: 080 Tel. No. 22210771/22275629 Fax No. 22244047 Email: bobangalore@rbi.org.in Karnataka
    Bhopal C/o Reserve Bank of India, Hoshangabad Road, Post Box No. 32, Bhopal-462 011 STD Code: 0755 Tel. No. 2573772/2573776 Fax No. 2573779 Email: bobhopal@rbi.org.in Madhya Pradesh
    Bhubaneswar C/o Reserve Bank of India, Pt. Jawaharlal Nehru Marg, Bhubaneswar-751 001 STD Code: 0674 Tel. No. 2396207/2396008 Fax No. 2393906 Email: bobhubaneswar@rbi.org.in Odisha
    Chandigarh C/o Reserve Bank of India, 4th Floor, Sector 17, Chandigarh Tel. No. 0172 - 2721109 Fax No. 0172 - 2721880 Email: bochandigarh@rbi.org.in Himachal Pradesh, Punjab, Union Territory of Chandigarh and Panchkula, Yamuna Nagar, and Ambala Districts of Haryana.
    Chennai C/o Reserve Bank of India, Fort Glacis, Chennai 600 001 STD Code: 044 Tel No. 25395964 Fax No. 25395488 Email: bochennai@rbi.org.in Tamil Nadu, Union Territories of Puducherry (except Mahe Region), and Andaman and Nicobar Islands
    Guwahati C/o Reserve Bank of India, Station Road, Pan Bazar Guwahati-781 001 STD Code: 0361 Tel.No.2542556/2540445 Fax No. 2540445 Email: boguwahati@rbi.org.in Assam, Arunachal Pradesh, Manipur, Meghalaya, Mizoram, Nagaland, and Tripura
    Hyderabad C/o Reserve Bank of India 6-1-56, Secretariat Road Saifabad, Hyderabad-500 004 STD Code: 040 Tel. No. 23210013/23243970 Fax No. 23210014 Email: bohyderabad@rbi.org.in Andhra Pradesh and Telangana
    Jaipur C/o Reserve Bank of India, Ram Bagh Circle, Tonk Road, Post Box No. 12 Jaipur-302 004 STD Code: 0141 Tel. No. 0141-5107973 Fax No. 0141-2562220 Email: bojaipur@rbi.org.in Rajasthan
    Kanpur C/o Reserve Bank of India, M. G. Road, Post Box No. 82 Kanpur-208 001 STD Code: 0512 Tel. No. 2306278/2303004 Fax No. 2305938 Email: bokanpur@rbi.org.in Uttar Pradesh (except for Districts of Ghaziabad, Gautam Buddha Nagar, Saharanpur, Shamli (Prabudh Nagar), Muzaffarnagar, Baghpat, Meerut, Bijnor, and Amroha (Jyotiba Phule Nagar)
    Kolkata C/o Reserve Bank of India, 15, Netaji Subhash Road, Kolkata-700 001 STD Code: 033 Tel. No. 22304982 Fax No. 22305899 Email: bokolkata@rbi.org.in West Bengal and Sikkim
    Mumbai C/o Reserve Bank of India, 4th Floor, RBI Byculla Office Building, Opp. Mumbai Central Railway Station, Byculla, Mumbai-400 008 STD Code: 022 Tel No. 23022028 Fax: 23022024 Email: bomumbai@rbi.org.in Maharashtra and Goa
    New Delhi (I) C/o Reserve Bank of India, Sansad Marg, New Delhi STD Code: 011 Tel. No. 23725445/23710882 Fax No. 23725218 Email: bonewdelhi@rbi.org.in Delhi
    Patna C/o Reserve Bank of India, Patna-800 001 STD Code: 0612 Tel. No. 2322569/2323734 Fax No. 2320407 Email: bopatna@rbi.org.in Bihar
    Thiruvananthapuram C/o Reserve Bank of India, Bakery Junction, Thiruvananthapuram-695 033 STD Code: 0471 Tel. No. 2332723/2323959 Fax No. 2321625 Email: bothiruvananthapuram@rbi.org.in Kerala, Union Territory of Lakshadweep, and Union Territory of Puducherry (only Mahe Region).
    New Delhi (II) C/o Reserve Bank of India, Sansad Marg, New Delhi STD Code: 011 Tel. No. 23724856 Fax No. 23725218-19 Email: bonewdelhi2@rbi.org.in Haryana (except Panchkula, Yamuna Nagar, and Ambala Districts) and Ghaziabad, and Gautam Budh Nagar districts of Uttar Pradesh
    Dehradun C/o Reserve Bank of India, 74/1 GMVN Building, 3rd floor, Rajpur Road, Dehradun - 248 001 STD Code: 0135 Telephone: 2742003 Fax: 2742001 Email: bodehradun@rbi.org.in Uttarakhand and seven districts of Uttar Pradesh viz., Saharanpur, Shamli (Prabudh Nagar), Muzaffarnagar, Baghpat, Meerut, Bijnor, and Amroha (Jyotiba Phule Nagar)
    Ranchi C/o Reserve Bank of India, 4th Floor, Pragati Sadan, RRDA Building, Kutchery Road, Ranchi Jharkhand 834001 STD Code: 0651 Telephone: 2210512 Fax: 2210511 Email: boranchi@rbi.org.in Jharkhand
    Raipur C/o Reserve Bank of India, 54/949, Shubhashish Parisar, Satya Prem Vihar, Mahadev Ghat Road, Sundar Nagar, Raipur- 492013 STD Code: 0771 Telephone: 2242566 Fax: 2242566 Email: boraipur@rbi.org.in Chhattisgarh
    Jammu C/o Reserve Bank of India, Rail Head Complex, Jammu- 180012 STD Code: 0191 Telephone: 2477617 Fax: 2477219 Email: bojammu@rbi.org.in State of Jammu and Kashmir

    Kotak Mahindra Bank Nodal Office Contact Details

    Kotak Mahindra Bank Nodal Officer Mr. N. Pohare
    Address Kotak Infinity, 6th floor, Zone II, Building No. 21, Infinity Park, General AK Vaidya Marg, Malad (E), Mumbai – 400097
    Kotak Mahindra Bank Principal Nodal Officer Ms. S Ghosh
    Address Kotak Infinity, 6th floor, Zone II, Building No. 21, Infinity Park, General AK Vaidya Marg, Malad (E), Mumbai – 400097

    Write to Kotak Mahindra Bank

    In case you are not satisfied with the resolution provided by the customer care team at Level 1 to Level 4, you can directly write to the Head Office of Kotak Mahindra Bank at the following address:

    Kotak Mahindra Bank Ltd.

    P.O. Box: 16344,

    Mumbai - 400013,

    Maharashtra, India

    You can also write to the Corporate Office of Kotak Mahindra Bank at the address given below:

    Registered Office,

    27 BKC, C 27,

    G Block,

    Bandra Kurla Complex,

    Bandra (E),

    Mumbai – 400051

    FAQ’s on Kotak Mahindra Credit Card Customer Care

    1. How can I block my Kotak Credit Card online?

      You can block the card online through Kotak Mahindra Bank’s official website. Follow any of these steps to block your lost/stolen credit card permanently:

      • Through Mobile Banking:
      • Log in to Mobile Banking
      • Go to ‘Service Request’ and select ‘Credit Card Requests’
      • Choose ‘Report Lost/Damaged Card’
      • Through Net Banking:
      • Login to Net Banking
      • Go to ‘Service Requests’
      • Choose ‘Report Lost Card’
    2. My Kotak Credit Card has been blocked permanently. How can I place a replacement request via phone?

      To place a replacement request of your credit card with the bank SMS 'Replace' to 5676788. Ideally, your card will be replaced within 5 working days.

    3. Where should I submit my credit card-related queries that need authentication?

      You can submit such queries to the bank through the mailbox available in Net Banking. Make sure to select ‘Take me Directly to’ - Mail option while logging to your Net Banking account.

    4. Can I seek help from Chatbot ‘Keya’ regarding my credit card queries?

      Yes, Keya Chatbot can help you with your queries regarding credit cards. To get started either select a query from the available options or type your own query to get started.

    5. How to activate SMS alerts for my Kotak Credit Card?

      To get SMS alerts for your credit card, SMS ‘the short code assigned to the query’ to 5676788 or 9971056767 from your registered mobile number. You will receive an immediate text update. To know the code assigned to your query click here: here: https://www.kotak.com/en/personal-banking/cards/credit-cards/credit-card-services/sms-alerts.html

    Display of any trademarks, tradenames, logos and other subject matters of intellectual property belong to their respective intellectual property owners. Display of such IP along with the related product information does not imply BankBazaar's partnership with the owner of the Intellectual Property or issuer/manufacturer of such products.

    Kotak Credit Card Customer Care Reviews

    • Kotak Credit Card
      "Okay"
      0.5 4.0/5 "Great!"
      Credit limit from Kotak Bank which is okay limit and the service need to be improved. The rate of interest was high in this bank which they need to decrease .I am getting a reminder call but they need to improve the tele calling system and other part.
      Was this review helpful? 3
      , kolkata
      Reviewed on Mar 18, 2020
    • Kotak
      Kotak Credit Card
      "Excellent service"
      0.5 5.0/5 "Blown Away!"
      Kotak Bank credit card service was good, they have a wonderful application and its a customer friendly bank because I am struggling to use other bank. I am getting 1+1 movie offer on this card even if I spend 1L in a year, i am getting 2 movie tickets free which am happy.
      Was this review helpful? 2
      , jaipur
      Reviewed on Mar 18, 2020
    • Kotak Credit Card
      "Its a good card"
      0.5 5.0/5 "Blown Away!"
      Mostly am using this Kotak Mahindra credit card for shopping, bill payments, etc and this card has a EMI facilities, usually i won't go for EMI. This bank has a very good customer service and i got this credit card offer directly through bank only.
      Was this review helpful? 1
      , chennai
      Reviewed on Mar 18, 2020
    • Kotak Credit Card
      "Best service"
      0.5 5.0/5 "Blown Away!"
      I have an account with Kotak Bank, so i got this credit card offer. They have increased the limit with in one month , now the limit is sufficient and i am using Kotak service is very good which am using it for past 2.5 years. I am using this card for all purpose.
      Was this review helpful? 0
      , bangalore
      Reviewed on Mar 14, 2020
    • Kotak Credit Card
      "Basic card"
      0.5 5.0/5 "Blown Away!"
      In Kotak Mahindra bank, i have been holding urban credit card for around 2 year which is a basic card so i won't get much benefits. Value of the reward point is very low. Since i hold a savings account with Kotak Mahindra bank, they have forced me to take this card actually they gave me a upgrade option but am not interested. Overall, customer care service is good. EMI, processing fee and fore closure fee is quite high when i compared to others. Their reward point conversion should be bit more higher.
      Was this review helpful? 0
      , coimbatore
      Reviewed on Mar 11, 2020
    • Kotak Credit Card
      "Good Card"
      0.5 5.0/5 "Blown Away!"
      I access the online transaction on my Kotak Mahindra bank and I'm not that much satisfied with the customer care service because its not getting connected easily and it takes lot of time. EMI conversion facility is very good when i compared to other cards because when i select the EMI option, they will inform their terms and conditions through mail after that they will process.
      Was this review helpful? 1
      , chennai
      Reviewed on Mar 10, 2020
    • Kotak Credit Card
      "Need to improve customer service"
      0.5 3.0/5 "Satisfactory"
      I was holding KOTAK bank credit card for more than 2 years. It was a life time free card but the service is not up to the mark. There is no proper intimation for my query and also not easy to connect them, at initial I got the credit limit of 25K. since there is no proper service, I have cancelled this card.
      Was this review helpful? 1
      , bangalore
      Reviewed on Mar 09, 2020
    • Kotak Credit Card
      "Satisfactory card"
      0.5 4.0/5 "Great!"
      Since I have taken a car loan from Kotak bank so as a complementary they have provided me a credit card. They are giving 2 movie tickets free in a month. I need to pay the annual fee of Rs. 450. I have not faced any issue on this card till now. Through online net banking facility, I used to make the payment. Their customer support is not good because we don't get the line and they don't response immediately to the customer.
      Was this review helpful? 0
      , bangalore
      Reviewed on Mar 05, 2020
    • Kotak Credit Card
      "Good card"
      0.5 4.0/5 "Great!"
      I am using KOTAK PVR credit card more than 1 year and i am getting every month 1+1 movie ticket offer. They given a normal credit limit and need to increase they said they will increase gradually. I am using this credit card for all purpose and they giving good service.
      Was this review helpful? 0
      , chennai
      Reviewed on Mar 02, 2020
    • Kotak Credit Card
      "Excellent service "
      0.5 5.0/5 "Blown Away!"
      From kotak bank is giving good service and they given a sufficient credit limit of Rs. 3L. Basically it has some annual charges, but no issue got wide mile stone offer. If i spend Rs. 1L in a year annual charges Rs. 700 will be waived off. They given a good credit limit and i am using this card for all purpose with best rewards.
      Was this review helpful? 1
      , jaipur
      Reviewed on Mar 01, 2020
    • Kotak Credit Card
      "Need to increase the credit limit"
      0.5 4.5/5 "Excellent!"
      KOTAK Bank offered me a league credit card and i am using this card more than 1 year. I wont use this card much and they given very low credit limit, need to increase the limit. Customer service was fine and the rate of interest was normal for credit card.
      Was this review helpful? 0
      , kolkata
      Reviewed on Feb 29, 2020
    • Kotak Credit Card
      "Good Card"
      0.5 5.0/5 "Blown Away!"
      On 2 years ago, I have got my credit card from Kotak Mahindra Bank. Their app is very good to use and service charge is less. Their service is good in the call centre. They have provided me a urbane credit card hence whenever I do EMI conversion, the charges are nominal. I'm getting a messages on a time to time basis. Their service people used to remind the customer regarding the due date hence my payment won't get miss.
      Was this review helpful? 1
      , bangalore
      Reviewed on Feb 23, 2020
    • Kotak Credit Card
      "Average service"
      0.5 4.0/5 "Great!"
      I am using KOTAK PVR gold credit card quite for a long time. In this PVR card, i will be getting 1+1 movie ticket offer and this is a life time free card. Customer service and responsiveness was good and emi options are there. I have an account with Kotak so i got this card.
      Was this review helpful? 2
      , hyderabad
      Reviewed on Feb 20, 2020
    • Kotak Credit Card
      "Fine"
      0.5 4.0/5 "Great!"
      I am using KOTAK Platinum credit card more than 9 months. Based on my account transaction, no need to pay annual charges. Credit limit on 1st year they given as Rs. 24k after 6 months automatically raised to Rs. 90k, i have given request to increase the limit. Service was good and there is a EMI option but interest was high 22%.
      Was this review helpful? 4
      , bangalore
      Reviewed on Feb 13, 2020
    • Kotak Credit Card
      "Need to increase the credit limit"
      0.5 5.0/5 "Blown Away!"
      I have taken a credit card from Kotak Bank through online. The credit limit is very low of Rs. 51k, need to increase the limit and also i am getting movie offer but still not yet utilized. Mostly I am using only for online shopping. The customer service was good.
      Was this review helpful? 1
      , coimbatore
      Reviewed on Feb 12, 2020
    • Kotak Credit Card
      "Good service"
      0.5 5.0/5 "Blown Away!"
      I am using Kotak mahindra Bank credit card which have availed directly through bank.This was a chargeable card need to pay Rs.399 yearly .I am getting cash back offers as well as reward points for shopping .customer service is also good and overall I am satisfied.
      Was this review helpful? 2
      , kolkata
      Reviewed on Feb 10, 2020
    • Kotak Credit Card
      "Best card"
      0.5 5.0/5 "Blown Away!"
      Kotak bank credit card, i am not using much but sometimes i will use this card for fuel purpose. Its an annually chargeable card. They given a sufficient credit limit and also every month i am getting movie ticket offer. Customer service and responsiveness was good.
      Was this review helpful? 2
      , bangalore
      Reviewed on Feb 10, 2020
    • Kotak Credit Card
      "Good Service"
      0.5 4.5/5 "Excellent!"
      I have Kotak Mahindra Bank credit card which was taken through Bank.The credit limit was Rs.50000, it was really sufficient .The service was good from this bank. I am using this card and not faced any issues so far on the usage .It is acceptable on all places and easy going.
      Was this review helpful? 5
      , hyderabad
      Reviewed on Feb 01, 2020
    • Kotak Credit Card
      "Good service "
      0.5 5.0/5 "Blown Away!"
      I am using Kotak urban credit more than1 month. Annual charges for this card is Rs. 199 and there is a no fee wavier. The credit limit is Rs. 35K and that's good. I use this card for medical and hospital purposes. The customer service and responsiveness are good.
      Was this review helpful? 4
      , kolkata
      Reviewed on Jan 30, 2020
    • Kotak Credit Card
      "Improve on the service"
      0.5 3.5/5 "Pretty good"
      Kotak Mahindra bank service is pretty good because i didn't have any problem with them. I'm having a PVR Gold credit card and I'm not sure on the benefits because its a pretty old card since i have it for almost 5 years. They are not sending any offers to the customer. They have not improved my credit card limit also.
      Was this review helpful? 1
      , bangalore
      Reviewed on Jan 28, 2020
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