Standard Chartered Credit card customers can use the robust customer care service provided for any credit card support, feedback and complaints. Credit card customers can use the Phone Banking services offered by Standard Chartered to learn about other banking products or for enquiries and suggestions. Standard Chartered customers can send emails, SMS, call, visit an SC branch or connect on Facebook for support regarding Standard Chartered credit cards. Customers can also write to nodal officers or the principal nodal officer regarding any queries.
Standard Chartered Customer Care 24 x 7 Toll Free no.: 1800 345 1000
*For credit card enquiries.
Standard Chartered provides an excellent customer care service, round the clock to all its credit card users across various states in India. Listed below are the Standard Chartered Phone Banking customer care numbers for various cities located across the country. Card holders can contact the Phone Banking numbers provided for any Standard Chartered credit card queries.
|Cities||Standard Chartered Credit Card Customer Care Numbers|
|Allahabad||6601 444 3940 444|
|Gurgaon||011 - 66014444 011 - 39404444|
|Jalgaon||1800 345 1000 For Domestic calls within India|
|Siliguri||1800 345 5000 For Domestic calls within India|
For Credit Card Queries / Complaints / Feedback:
Standard Chartered Bank,
Customer Care Unit,
19, Rajaji Salai,
Chennai - 600 001.
Facebook - https://www.facebook.com/StandardCharteredIN
SMS - 24/7 SMS service to 9980033333
Standard Chartered Credit Card Customer Care eMail ID - firstname.lastname@example.org
Standard Chartered Credit Card Dispute E-mail ID - email@example.com
Standard Chartered Bank has a robust grievance redressal system in place to ensure proper customer service and satisfaction are delivered promptly.
Below is a step-by-step guide to approach the bank in case of any grievance/feedback related to any products/services offered by Standard Chartered Bank.
Even before escalating the issue/concern to the higher officials, customers should approach Standard Chartered Bank through any one of the below mentioned channels.
The bank will either acknowledge or send a final response within a week.
If you are not happy with the response received through the above mentioned channels or if you didn’t receive any kind of response in a week to 10 days, you can approach the bank’s Nodal Officer appointed for your region.
The names and regions of the officers are tabled below. The phone lines are available between 9:30 am and 6:30 pm from Monday to Friday, except on national holidays.
|Personal Banking - Regional Nodal Officers|
|Region||Name of the RNO||E-mail address|
|Ahmedabad, Gujarat||Rohit Moudgilfirstname.lastname@example.org|
|Bhopal, Madhya Pradesh||Vikas Kapoor|
|Bangalore, Karnataka||Harsh Sehgal|
|Bhubaneswar, Orissa||Chinmaya Kumar Biswal|
|Chennai, Tamil nadu||Judy Victoria / Janani S|
|Chandigarh, Punjab & Haryana and Jammu||Abhishek Bansal|
|Guwahati, Assam||Debashis Dasgupta|
|Dehradun, Uttarakhand||Varun Wason|
|Hyderabad, Telangana/AP||I P Anand Rao|
|Jaipur, Rajasthan||Abhishek Purohit|
|Kolkata, West Bengal||Soumen Bose|
|Kanpur, Uttar Pradesh||Vikas Mohan|
|Mumbai, Maharashtra||Jigna Chandarana|
|New Delhi||Anand Prakash|
|Patna, Bihar and Ranchi, Jharkhand||Subhrabrata Chakraborty|
|Thiruvananthapuram, Kerala||Padmakumar Vellakyyat|
|Nodal Officers - Corporate and Institutional & Commercial Banking|
|Name and Designation||Phone|
|Bakhtavar Khambatta Principal Nodal Officer||+91 22 26757408|
|Shyamala Borkar Head Client Services Group||+91 22 26757412|
|Zuzar Tinwalla Chief Information Officer||+91 22 26757410|
|SM Sundaresan MD & Head, Global Banking||+91 22 26757657|
|Ananth Narayan Head, Financial Markets||+91 22 26527992|
|Zarin Daruwala Chief Executive Officer||+91 22 39400123 +91 22 66029549|
To further escalate your issue/concern, which is not resolved in Level-2, you can contact either the head of customer care of SCB or the Principal Nodal Officer.
Head of customer care can be contacted at email@example.com.
The Principal Nodal Officer’s contact details are listed below.
|Mr. Arun Kumar R, Principal Nodal Officer, Standard Chartered Bank, Customer Care Unit, 19, Rajaji Salai, Chennai - 600 firstname.lastname@example.org||080-42896718 080-28089025|
The PNO will respond within five days of receiving the complaint.
If the issue is still not addressed at the PNO level, you can contact Standard Chartered Bank’s senior management at email@example.com.
Details of other senior management of the bank are listed below. You can contact them between 9:30 am and 6:30 pm from Monday to Friday, except on national holidays.
|SCB Senior Management Contact Details|
|Name and Designation||Phone numbers||Postal Address|
|Jinesh Shah Head, Product and Segment, Retail Banking||080-42896711 080-28089016||Standard Chartered Bank,19, Rajaji Salai, Chennai - 600001|
|Nakul Jain Head, Client Relationships||080-42896729 080-66696711|
|Vinod Baptist Head, Client Experience Process and Governance||080-42896730 080-66696712|
|Shyamal Saxena Head, Retail Banking||080-42896712 080-28089017|
|Manish Jain Head, Commercial Clients (SME & ME Clients)||080-42896713 080-28089018|
|Nitin Singh Head, Wealth Management||080-42896714 080-28089019|
|Sandeep Das Head, Private Banking||080-42896715 080-28089020|
|Nitin Chengappa Head, Non Resident Indian Business||080-42896716 080-28089021|
|Zarin Daruwala Chief Executive Officer||022-39400123 022-66029549|
Even after escalating your issue to multiple officers at different levels, your issues remains unresolved, Banking Ombudsman is the last person to help you. However, you should approach him only after waiting for at least 30 days since you’ve registered your complaint for the first time.
Established in India since 1858, Standard Chartered is one of the oldest international banks functioning in India with 99 branches across 42 cities. Standard Chartered services both business and individual customers with an eclectic range of products and services. Standard Chartered also has a number of subsidiaries functioning in India - Standard Chartered Securities (India) Ltd for equities business, Standard Chartered Investments and Loans (India) Limited, Standard Chartered Private Equity Advisory (India) Private Limited and Standard Chartered Finance limited and SCOPE International. The bank has had the honour of being awarded the “Best Foreign Bank 2012” in the Bloomberg Financial Leadership Awards event.