Standard Chartered Credit card comes with a robust customer care service which customers can make use of to get support, provide feedback, and file complaints. Standard Chartered customers can contact the customer care through emails, SMS, call, or simply visit an SC branch or connect on social media for support. Customers can also write to nodal officers or the principal nodal officer regarding any queries.
Standard Chartered Customer Care 24 x 7 Toll Free no. is as follows : 1800 345 1000
*Note that this number is specific only for credit card enquiries.
|About Standard Chartered Credit Card Customer Care|
Standard Chartered has built an excellent customer care service to take care of its growing customer base in India. Here is a list of Standard Chartered Credit Card Customer care numbers:
|Cities||Standard Chartered Credit Card Customer Care Numbers|
|Allahabad||6601 444 3940 444|
|Gurgaon||011 - 66014444 011 - 39404444|
|Jalgaon||1800 345 1000 For Domestic calls within India|
|Siliguri||1800 345 5000 For Domestic calls within India|
For Credit Card Queries / Complaints / Feedback:
Standard Chartered Bank,
Customer Care Unit,
19, Rajaji Salai,
Chennai - 600 001.
Facebook - https://www.facebook.com/StandardCharteredIN
SMS - 24/7 SMS service to 9980033333
Standard Chartered Credit Card Customer Care eMail ID - email@example.com
Standard Chartered Credit Card Dispute E-mail ID - firstname.lastname@example.org
Standard Chartered Bank has a robust grievance redressal system in place to ensure proper customer service and satisfaction are delivered promptly.
Here is a step-by-step guide on how to approach the bank to have any of your grievance/feedback related to any products/services aired to Standard Chartered Bank.
Step:1 – Basic Channels
Before escalating the issue/concerns to higher management or officials, customers use the following channels to attempt a quick resolution of their problem.
Once you use any of these methods, you will either get an acknowledgement of have your queries resolved within a span of 7 days.
Step:2 – Contact Regional Nodal Officer
This should be the last resort for you and should be used when all other ways of contacting the bank has failed to resolve your issue. In case the bank takes more than 10 days to give you a clear-cut response, you can approach the Nodal Officer for the region your residence comes under.
The names and regions of the officers are tabled below. The phone lines are available between 9:30 am and 6:30 pm from Monday to Friday, except on national holidays.
|Personal Banking - Regional Nodal Officers|
|Region||Name of the RNO||E-mail address|
|Ahmedabad, Gujarat||Rohit Moudgilemail@example.com|
|Bhopal, Madhya Pradesh||Vikas Kapoor|
|Bangalore, Karnataka||Harsh Sehgal|
|Bhubaneswar, Orissa||Chinmaya Kumar Biswal|
|Chennai, Tamil nadu||Judy Victoria / Janani S|
|Chandigarh, Punjab & Haryana and Jammu||Abhishek Bansal|
|Guwahati, Assam||Debashis Dasgupta|
|Dehradun, Uttarakhand||Varun Wason|
|Hyderabad, Telangana/AP||I P Anand Rao|
|Jaipur, Rajasthan||Abhishek Purohit|
|Kolkata, West Bengal||Soumen Bose|
|Kanpur, Uttar Pradesh||Vikas Mohan|
|Mumbai, Maharashtra||Jigna Chandarana|
|New Delhi||Anand Prakash|
|Patna, Bihar and Ranchi, Jharkhand||Subhrabrata Chakraborty|
|Thiruvananthapuram, Kerala||Padmakumar Vellakyyat|
|Name and Designation||Phone|
|Bakhtavar Khambatta Principal Nodal Officer||+91 22 26757408|
|Shyamala Borkar Head Client Services Group||+91 22 26757412|
|Zuzar Tinwalla Chief Information Officer||+91 22 26757410|
|SM Sundaresan MD & Head, Global Banking||+91 22 26757657|
|Ananth Narayan Head, Financial Markets||+91 22 26527992|
|Zarin Daruwala Chief Executive Officer||+91 22 39400123, +91 22 66029549|
If Level - 2 doesn’t help with the resolution of your issue, you can contact the head of customer care of Standard Chartered or the Principal Nodal Officer. Head of customer care can be contacted at the following email: firstname.lastname@example.org.
To contact the The Principal Nodal Officer, you can use the following details:
|Mr. Arun Kumar R, Principal Nodal Officer, Standard Chartered Bank, Customer Care Unit, 19, Rajaji Salai, Chennai - 600 email@example.com||080-42896718 080-28089025|
The PNO will respond within five days of receiving the complaint.
If the issue is still not addressed at the PNO level, you can contact Standard Chartered Bank’s senior management at firstname.lastname@example.org.
Details of other senior management of the bank are listed below. You can contact them between 9:30 am and 6:30 pm from Monday to Friday, except on national holidays.
|SCB Senior Management Contact Details|
|Name and Designation||Phone numbers||Postal Address|
|Jinesh Shah Head, Product and Segment, Retail Banking||080-42896711, 080-28089016||Standard Chartered Bank,19, Rajaji Salai, Chennai - 600001|
|Nakul Jain Head, Client Relationships||080-42896729, 080-66696711|
|Vinod Baptist Head, Client Experience Process and Governance||080-42896730 080-66696712|
|Shyamal Saxena Head, Retail Banking||080-42896712, 080-28089017|
|Manish Jain Head, Commercial Clients (SME & ME Clients)||080-42896713, 080-28089018|
|Nitin Singh Head, Wealth Management||080-42896714, 080-28089019|
|Sandeep Das Head, Private Banking||080-42896715, 080-28089020|
|Nitin Chengappa Head, Non Resident Indian Business||080-42896716, 080-28089021|
|Zarin Daruwala Chief Executive Officer||022-39400123, 022-66029549|
The final resort to having your grievance addressed is to contact the banking ombudsman, who is the final authority for any banking related issues from the region your bank falls under. You should take up contacting the ombudsman only if you have spent 30 or more days and still don’t have any clarity or resolution for your situation.
Since its arrival in India, Standard Chartered has built up over 99 branches in the country across 42 cities. Standard Chartered offers banking services to both business and individual customers with an eclectic range of products and services. Standard Chartered has a number of subsidiaries functioning in India such as Standard Chartered Securities (India) Ltd. for equities business, Standard Chartered Investments and Loans (India) Limited, Standard Chartered Private Equity Advisory (India) Private Limited and Standard Chartered Finance limited and SCOPE International. The bank has won various accolades for providing top-notch services to its customers.