•  Loading your search... Loading your search...

    Standard Chartered Bank Credit Card Customer Care

    Standard Chartered Credit card customers can use the robust customer care service provided for any credit card support, feedback and complaints. Credit card customers can use the Phone Banking services offered by Standard Chartered to learn about other banking products or for enquiries and suggestions. Standard Chartered customers can send emails, SMS, call, visit an SC branch or connect on Facebook for support regarding Standard Chartered credit cards . Customers can also write to nodal officers or the principal nodal officer regarding any queries.

    Standard Chartered Bank Toll Free Number (24 Hours):

    Standard Chartered Customer Care 24 x 7 Toll Free no.: 1800 345 1000

    *For credit card enquiries.

    Standard Chartered Credit Card Toll free Number
    Standard Chartered Credit Card 24*7 Toll free Number



    Standard Chartered Credit Card Customer Care Numbers:

    Credit Card Apply Online

    Standard Chartered provides an excellent customer care service, round the clock to all its credit card users across various states in India. Listed below are the Standard Chartered Phone Banking customer care numbers for various cities located across the country. Card holders can contact the Phone Banking numbers provided for any Standard Chartered credit card queries.

    Check Standard Chartered Bank Customer Number by City Wise:

    Cities Standard Chartered Credit Card Customer Care Numbers
    Ahmedabad 6601 4444
    Delhi 3940 4444
    Allahabad 6601 444 3940 444
    Gurgaon 011 - 66014444 011 - 39404444
    Jalgaon 1800 345 1000 For Domestic calls within India
    Siliguri 1800 345 5000 For Domestic calls within India

    Standard Chartered Credit Card Contact Details:

    For Credit Card Queries / Complaints / Feedback:

    Standard Chartered Bank,

    Customer Care Unit,

    19, Rajaji Salai,

    Chennai - 600 001.

    Facebook - https://www.facebook.com/StandardCharteredIN

    SMS - 24/7 SMS service to 9980033333

    Standard Chartered Credit Card Customer Care eMail ID - customer.care@sc.com

    Standard Chartered Credit Card Dispute E-mail ID - card.services@sc.com

    Standard Chartered Bank – Grievance Redressal

    Standard Chartered Bank has a robust grievance redressal system in place to ensure proper customer service and satisfaction are delivered promptly.

    Below is a step-by-step guide to approach the bank in case of any grievance/feedback related to any products/services offered by Standard Chartered Bank.

    Step:1 – Use Basic Channels

    Even before escalating the issue/concern to the higher officials, customers should approach Standard Chartered Bank through any one of the below mentioned channels.

    • Call customer care helplines : As an initial point of contact, you can approach the phone banking representatives appointed by the bank through the 24x7 phone banking helplines. City/state specific phone banking hotlines (mentioned above) should be used to approach area specific customer care centres to raise the grievance.
    • E-mail : You can also write an e-mail to the bank at customer.care@sc.com describing your concern in detail
    • Use online complaint form : An online complaint form to submit your queries/concern is available under the ‘Feedback & Complaints’ in the bank’s website. You can fill the form with the required details such as name, e-mail address, contact number, address and complaint details, and submit it online.
    • Send an SMS : You can also send an SMS to 9980033333 with a message ‘service’. You will get a call back within 24 hours.
    • Send a postal mail : To make a stronger impact, you can also write a letter detailing your concern to the bank’s customer care unit at Standard Chartered Bank, Customer Care Unit, 19, Rajaji Salai, Chennai 600 001.

    The bank will either acknowledge or send a final response within a week.

    Step:2 – Contact Regional Nodal Officer

    If you are not happy with the response received through the above mentioned channels or if you didn’t receive any kind of response in a week to 10 days, you can approach the bank’s Nodal Officer appointed for your region.

    The names and regions of the officers are tabled below. The phone lines are available between 9:30 am and 6:30 pm from Monday to Friday, except on national holidays.

    Personal Banking - Regional Nodal Officers
    Region Name of the RNO E-mail address
    Ahmedabad, Gujarat Rohit Moudgil nodalofficer@sc.com
    Bhopal, Madhya Pradesh Vikas Kapoor
    Bangalore, Karnataka Harsh Sehgal
    Bhubaneswar, Orissa Chinmaya Kumar Biswal
    Chennai, Tamil nadu Judy Victoria / Janani S
    Chandigarh, Punjab & Haryana and Jammu Abhishek Bansal
    Guwahati, Assam Debashis Dasgupta
    Dehradun, Uttarakhand Varun Wason
    Hyderabad, Telangana/AP I P Anand Rao
    Jaipur, Rajasthan Abhishek Purohit
    Kolkata, West Bengal Soumen Bose
    Kanpur, Uttar Pradesh Vikas Mohan
    Mumbai, Maharashtra Jigna Chandarana
    New Delhi Anand Prakash
    Patna, Bihar and Ranchi, Jharkhand Subhrabrata Chakraborty
    Thiruvananthapuram, Kerala Padmakumar Vellakyyat
    Nodal Officers - Corporate and Institutional & Commercial Banking
    Name and Designation Phone
    Bakhtavar Khambatta Principal Nodal Officer +91 22 26757408
    Shyamala Borkar Head Client Services Group +91 22 26757412
    Zuzar Tinwalla Chief Information Officer +91 22 26757410
    SM Sundaresan MD & Head, Global Banking +91 22 26757657
    Ananth Narayan Head, Financial Markets +91 22 26527992
    Zarin Daruwala Chief Executive Officer +91 22 39400123 +91 22 66029549

    Step:3 – Approach Principal Nodal Officer 

    To further escalate your issue/concern, which is not resolved in Level-2, you can contact either the head of customer care of SCB or the Principal Nodal Officer.

    Head of customer care can be contacted at head.service@sc.com.

    The Principal Nodal Officer’s contact details are listed below.

    Address E-mail Phone
    Mr. Arun Kumar R, Principal Nodal Officer, Standard Chartered Bank, Customer Care Unit, 19, Rajaji Salai, Chennai - 600 001.   principal.nodalofficer@sc.com   080-42896718 080-28089025

    The PNO will respond within five days of receiving the complaint.

    If the issue is still not addressed at the PNO level, you can contact Standard Chartered Bank’s senior management at countryhead.retailbanking@sc.com.

    Details of other senior management of the bank are listed below. You can contact them between 9:30 am and 6:30 pm from Monday to Friday, except on national holidays.

    SCB Senior Management Contact Details
    Name and Designation Phone numbers Postal Address
    Jinesh Shah Head, Product and Segment, Retail Banking 080-42896711 080-28089016 Standard Chartered Bank,19, Rajaji Salai, Chennai - 600001
    Nakul Jain Head, Client Relationships 080-42896729 080-66696711
    Vinod Baptist Head, Client Experience Process and Governance 080-42896730 080-66696712
    Shyamal Saxena Head, Retail Banking 080-42896712 080-28089017
    Manish Jain Head, Commercial Clients (SME & ME Clients) 080-42896713 080-28089018
    Nitin Singh Head, Wealth Management 080-42896714 080-28089019
    Sandeep Das Head, Private Banking 080-42896715 080-28089020
    Nitin Chengappa Head, Non Resident Indian Business 080-42896716 080-28089021
    Zarin Daruwala Chief Executive Officer 022-39400123 022-66029549

    Contact Banking Ombudsman

    Even after escalating your issue to multiple officers at different levels, your issues remains unresolved, Banking Ombudsman is the last person to help you. However, you should approach him only after waiting for at least 30 days since you’ve registered your complaint for the first time.

    More About Standard Chartered Bank:

    Established in India since 1858, Standard Chartered is one of the oldest international banks functioning in India with 99 branches across 42 cities. Standard Chartered services both business and individual customers with an eclectic range of products and services. Standard Chartered also has a number of subsidiaries functioning in India - Standard Chartered Securities (India) Ltd for equities business, Standard Chartered Investments and Loans (India) Limited, Standard Chartered Private Equity Advisory (India) Private Limited and Standard Chartered Finance limited and SCOPE International. The bank has had the honour of being awarded the “Best Foreign Bank 2012” in the Bloomberg Financial Leadership Awards event.

  • reTH65gcmBgCJ7k
    This Page is BLOCKED as it is using Iframes.