Standard Chartered Bank Credit Card Customer Care

Standard Chartered Credit Card Toll free Number
Standard Chartered Credit Card 24*7 Toll free Number

Standard Chartered Bank’s is active on social media platforms such as Facebook and Twitter. Through this sites, it now just promotes its products and services but also keeps its customers updated about the latest developments. From providing latest offer details to providing some insightful information, the bank has been making a mark on social media.

Key Customer Care Contacts Of Standard Chartered Bank

The important customer contact details for Standard Chartered Bank India are listed below. You will find various customer care contact details such as toll-free numbers, service helpline numbers, e-mail addresses, physical address, etc.

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Standard Chartered Customer Care Contact Type Details

SCB personal banking Toll Free & Helpline number

1800 345 1000 Click here for More Numbers

SCB customer care e-mail ID

customer.care@sc.com

SCB credit card dispute e-mail ID

card.services@sc.com

SCB 24-hour SMS service

SMS 'service' to 9980033333 from reg. mobile number

SCB customer care unit address

Standard Chartered Bank, Customer Care Unit, 19, Rajaji Salai, Chennai 600 001.

SCB Nodal Officer Details & e-mail ID

Nodal.Officer@sc.com

SCB customer care head email ID

Head.Service@sc.com

Standard Chartered Bank Facebook page

www.facebook.com/StandardCharteredIN/

Standard Chartered Bank Twitter page

twitter.com/StanChartIN

SCB India Twitter handle

@StanChartIN

SCB India customer care Twitter handle

@StanChartHelpIN

Check Standard Chartered Bank Customer Number by City Wise:

Cities Standard Chartered Credit Card Customer Care Numbers
Ahmedabad 6601 4444
Bangalore
Delhi 3940 4444
Chennai
Kolkata
Hyderabad
Mumbai
Pune
Allahabad 6601 4444 &3940 444
Amritsar
Bhopal
Bhubaneswar
Chandigarh
Ernakulam
Cochin
Coimbatore
Jaipur
Indore
Lucknow
Kanpur
Jalandhar
Nagpur
Ludhiana
Surat
Vadodara
Rajkot
Patna
Gurgaon 011 - 66014444 & 011 - 39404444
Noida
Jalgaon 1800 345 1000 For Domestic calls within India
Guwahati
Cuttack
Thiruvananthapuram
Vishakhapatnam
Mysore
Dehradun
Proddatur
Saharanpur
Mathura
Siliguri 1800 345 5000 For Domestic calls within India

Standard Chartered Credit Card Contact Details:

For Credit Card Queries / Complaints / Feedback:

Standard Chartered Bank, Customer Care Unit,19, Rajaji Salai, Chennai - 600 001.

Facebook - https://www.facebook.com/StandardCharteredIN

SMS - 24/7 SMS service to 9980033333

Standard Chartered Credit Card Customer Care eMail ID - customer.care@sc.com

Standard Chartered Credit Card Dispute E-mail ID - card.services@sc.com

Standard Chartered Bank – Grievance Redressal

Standard Chartered Bank has a robust grievance redressal system in place to ensure proper customer service and satisfaction are delivered promptly.

Here is a step-by-step guide on how to approach the bank to have any of your grievance/feedback related to any products/services aired to Standard Chartered Bank.

Step:1 – Basic Channels

Before escalating the issue/concerns to higher management or officials, customers use the following channels to attempt a quick resolution of their problem.

  • Call customer care: You can approach the phone banking representatives through the 24x7 phone banking helplines the bank has set up. You will need to contact using the City/state specific phone banking hotlines, which are listed above, and air your grievance.
  • E-mail: You can write an e-mail to the bank at customer.care@sc.com describing your concern in detail and get responses from them soon.
  • With online complaint form: When you navigate to the ‘Feedback & Complaints’ section of the bank’s website, you will find an online complaint form. To raise a complaint, you need to fill the form and submit the relevant information and register your complaint.
  • Send an SMS: You can send an SMS to 9980033333 with ‘service’ as your body of the message and get a call back from the bank within 24 hours.
  • Send a postal mail: In case you want to take the written route, you can write a letter listing out your concerns to the bank and address it to Standard Chartered Bank, Customer Care Unit, 19, Rajaji Salai, Chennai 600 001.

Once you use any of these methods, you will either get an acknowledgement of have your queries resolved within a span of 7 days.

Step:2 – Contact Regional Nodal Officer

This should be the last resort for you and should be used when all other ways of contacting the bank has failed to resolve your issue. In case the bank takes more than 10 days to give you a clear-cut response, you can approach the Nodal Officer for the region your residence comes under.

The names and regions of the officers are tabled below. The phone lines are available between 9:30 am and 6:30 pm from Monday to Friday, except on national holidays.

Personal Banking - Regional Nodal Officers

Region Name of the RNO E-mail address
Ahmedabad, Gujarat Rohit Moudgil nodalofficer@sc.com
Bhopal, Madhya Pradesh Vikas Kapoor
Bangalore, Karnataka Harsh Sehgal
Bhubaneswar, Orissa Chinmaya Kumar Biswal
Chennai, Tamil nadu Judy Victoria / Janani S
Chandigarh, Punjab & Haryana and Jammu Abhishek Bansal
Guwahati, Assam Debashis Dasgupta
Dehradun, Uttarakhand Varun Wason
Hyderabad, Telangana/AP I P Anand Rao
Jaipur, Rajasthan Abhishek Purohit
Kolkata, West Bengal Soumen Bose
Kanpur, Uttar Pradesh Vikas Mohan
Mumbai, Maharashtra Jigna Chandarana
New Delhi Anand Prakash
Patna, Bihar and Ranchi, Jharkhand Subhrabrata Chakraborty
Thiruvananthapuram, Kerala Padmakumar Vellakyyat

Nodal Officers - Corporate and Institutional & Commercial Banking

Name and Designation Phone
Bakhtavar Khambatta Principal Nodal Officer +91 22 26757408
Shyamala Borkar Head Client Services Group +91 22 26757412
Zuzar Tinwalla Chief Information Officer +91 22 26757410
SM Sundaresan MD & Head, Global Banking +91 22 26757657
Ananth Narayan Head, Financial Markets +91 22 26527992
Zarin Daruwala Chief Executive Officer +91 22 39400123, +91 22 66029549

Step:3 – Approach Principal Nodal Officer 

If Level - 2 doesn’t help with the resolution of your issue, you can contact the head of customer care of Standard Chartered or the Principal Nodal Officer. Head of customer care can be contacted at the following email: head.service@sc.com.

To contact the The Principal Nodal Officer, you can use the following details:

Address E-mail Phone
Mr. Arun Kumar R, Principal Nodal Officer, Standard Chartered Bank, Customer Care Unit, 19, Rajaji Salai, Chennai - 600 001.   principal.nodalofficer@sc.com   080-42896718
080-28089025

The PNO will respond within five days of receiving the complaint.

If the issue is still not addressed at the PNO level, you can contact Standard Chartered Bank’s senior management at countryhead.retailbanking@sc.com.

Details of other senior management of the bank are listed below. You can contact them between 9:30 am and 6:30 pm from Monday to Friday, except on national holidays.

SCB Senior Management Contact Details
Name and Designation Phone numbers Postal Address
Jinesh Shah Head, Product and Segment, Retail Banking 080-42896711, 080-28089016 Standard Chartered Bank,19, Rajaji Salai, Chennai - 600001
Nakul Jain Head, Client Relationships 080-42896729, 080-66696711
Vinod Baptist Head, Client Experience Process and Governance 080-42896730 080-66696712
Shyamal Saxena Head, Retail Banking 080-42896712, 080-28089017
Manish Jain Head, Commercial Clients (SME & ME Clients) 080-42896713, 080-28089018
Nitin Singh Head, Wealth Management 080-42896714, 080-28089019
Sandeep Das Head, Private Banking 080-42896715, 080-28089020
Nitin Chengappa Head, Non Resident Indian Business 080-42896716, 080-28089021
Zarin Daruwala Chief Executive Officer 022-39400123, 022-66029549

Contact Banking Ombudsman

The final resort to having your grievance addressed is to contact the banking ombudsman, who is the final authority for any banking related issues from the region your bank falls under. You should take up contacting the ombudsman only if you have spent 30 or more days and still don’t have any clarity or resolution for your situation.

More About Standard Chartered Bank:

Since its arrival in India, Standard Chartered has built up over 99 branches in the country across 42 cities. Standard Chartered offers banking services to both business and individual customers with an eclectic range of products and services. Standard Chartered has a number of subsidiaries functioning in India such as Standard Chartered Securities (India) Ltd. for equities business, Standard Chartered Investments and Loans (India) Limited, Standard Chartered Private Equity Advisory (India) Private Limited and Standard Chartered Finance limited and SCOPE International. The bank has won various accolades for providing top-notch services to its customers.

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