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    HSBC Credit Card Customer Care

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    HSBC Credit Card Customer Care Reviews

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    HSBC Credit Card Customer Care is Rated as "Great!" by 370 Users

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    Credit Card BYTES FROM OUR KITCHEN

    HSBC serves over 48 million customers around the world and has a proper grievance redressal system in place. There are four levels of redressal to solve your issues as fast as possible. An emergency service is provided 24x7 to report any misuse of the card or fraudulent charges, loss of credit card and to halt any payment. HSBC Customer Care is available for residential Indians, Indians overseas and NRI customers. If you are not satisfied with the redressal, there are ways to escalate your issue so that it is fixed to your satisfaction.

    HSBC Credit Card Customer Care Numbers:

    HSBC provides a number of hotlines for customers to resolve their issues quickly. There are toll free numbers available for HSBC Premier and Advance Banking customers, and corporate credit card holders. Premier and Advance hotlines are available around the clock. Any customer can use the 24x7 emergency services to report loss of card, misuse, fraud or to stop any payment. Other personal banking and credit card helplines are available from 6:30 a.m. to 8.30 p.m. Before placing a call, please have your HSBC Credit Card or Banking Account or Phone Banking Number & Phone Banking PIN ready.

    Type of card

    Region

    Number

    Personal Credit Cards

    Within India

    1860 108 7788

    Personal Credit Cards

    Within India

    1860 500 2277

    Corporate Credit Cards

    Within India

    1800 419 2266

    Corporate Credit Cards

    Within India

    1800 102 6922

    HSBC Toll free Credit Card Customer Care:

    HSBC provides toll free customer care numbers for its Premier and Advance Banking customers. The phone banking numbers are available 24x7 for any enquiries you may have. You can call on the following numbers for free to get in touch with the HSBC customer care.

    Customer

    Region

    Number

    HSBC Premier

    Within India

    1800 266 3456

    HSBC Premier

    Within India

    1800 103 4722

    HSBC Advance

    Within India

    1800 267 3456

    HSBC Advance

    Within India

    1800 102 2208

    HSBC Overseas Credit Card Customer Care:

    For customers who are overseas and need to contact the HSBC customer service, they can use any of the numbers below.

    Customer

    Charges

    Region

    Number

    HSBC Premier

    Toll Free

    Outside India

    022 - 66668815

    HSBC Advance

    Toll Free

    Outside India

    022-40422427

    Credit Cards

    Not Toll Free

    Outside India

    022-66800001

    Corporate Cards

    Toll Free

    Outside India

    080-25589696

    Personal Banking

    Not Toll Free

    Outside India

    022-40422424

    HSBC Credit Card Premier NRI Customer Care:

    Country

    Number

    Charges

    Calls to India from overseas

    +91 - 22 - 6666 8815

    Local Rates

    India

    1800 103 4722

    1800 266 3456

    Toll Free

    UK

    001 800 177 36666

    Toll Free

    United State of America

    1 800 952 7145

    Toll Free

    Canada

    011 800 177 36666

    Toll Free

    Indonesia

    001 8030176404

    Toll Free

    Singapore

    001 800 177 36666

    Toll Free

    Thailand

    001 800 177 36666

    Toll Free

    Hong Kong

    001 800 177 36666

    Toll Free

    Malaysia

    00 800 177 36666

    Toll Free

    New Zealand

    00 800 177 36666

    Toll Free

    Kuwait

    965 22230782

    Local Rates

    Oman

    968 24762789

    Local Rates

    Saudi Arabia

    8008 140089

    Toll Free

    Bahrain

    8000 4619

    Toll Free

    Qatar

    974 4366852

    Local Rates

    United Arab Emirates

    8000 177023

    Toll Free

    HSBC Credit Card Advance NRI Customer Care:

    Country

    Number

    Charges

    Calls to India from overseas

    +91 - 22 - 4042 2427

    Local Rates

    India

    1800 102 2208

    1800 267 3456

    Toll Free

    UK

    080 03285902

    080 00851264

    080 03893587

    Local Rates

    United State of America

    1877 NRI HSBC

    1877 674 4722

    Toll Free

    Canada

    1877 NRI HSBC

    (1877 674 4722)

    Toll Free

    Australia

    1300 787 414

    Local Rates

    Singapore

    65 6533 5462

    Local Rates

    Hong Kong

    852 2822 3986

    852 2822 2767

    Free from landline

    Oman

    968 2476 2727

    Local Rates

    Kuwait

    965 2223 0727

    Local Rates

    Saudi Arabia

    9661 276 4163

    Local Rates - Riyadh, Al Khobar, Dammam and Jeddah

    Qatar

    974 4432 8325

    Local Rates

    Bahrain

    973 1756 9645

    Local Rates

    United Arab Emirates

    800 4393

    Toll Free - Dubai, Sharjah, Ajman, Fujairah, Al Ain,

    Ras Al Khaimah, Umm Al Quwain

    HSBC Personal Banking NRI Customer Care:

    Country

    Number

    Charges

    Calls to India from overseas

    +91 - 22 - 4042 2427

    Local Rates

    Australia

    1300 787 414

    Local Rates

    Bahrain

    973 1756 9645

    Local Rates

    Canada

    1877 NRI HSBC

    (1877 674 4722)

    Toll Free

    Hong Kong

    852 2822 3986

    852 2822 2767

    Free from landline

    India

    1800 102 2209

    1800 209 0100

    Toll Free

    Kuwait

    965 2223 0727

    Local Rates

    Oman

    968 2476 2727

    Local Rates

    Qatar

    974 4432 8325

    Local Rates

    Saudi Arabia

    9661 276 4163

    Local Rates - Riyadh, Al Khobar, Dammam and Jeddah

    Singapore

    65 6533 5462

    Local Rates

    UK

    080 03285902

    080 00851264

    080 03893587

    Local Rates

    United Arab Emirates

    800 4393

    Toll Free - Dubai, Sharjah, Ajman, Fujairah, Al Ain,

    Ras Al Khaimah, Umm Al Quwain

    United State of America

    1877 NRI HSBC

    1877 674 4722

    Toll Free

    HSBC Credit Card Customer Care Email ID:

    You can write an email to [email protected]. It is recommended that you send emails through your online banking account which is safe and secure when writing about your bank account and credit card.

    HSBC Escalation of grievances:

    Level 1:

    If you have any complaints or queries, you can contact the customer care service. You can also visit the nearest HSBC branch or Contact Centre. You can also write an email to [email protected]. If you are not satisfied with the resolution, you can register a complaint on the HSBC website.

    You can also write to the Manager to escalate your issue.

    The Manager

    Customer Care Centre

    The Hongkong and Shanghai Banking Corporation Limited

    Rajalakshmi, No 5 & 7

    Cathedral Road

    Chennai - 600086

    You will receive a response within 10 days of the complaint.

    Level 2:

    If you are still not satisfied, you can take the issue up further with the Regional Nodal Officer. You need the reference number which was provided to you in the first complaint you lodged. Also keep your account or card number ready for smooth interaction. The Nodal Officer Team is available between 09:30 a.m. to 06:00 p.m., Monday to Friday on the following contact numbers.

    Type of contact

    Number

    Phone Number

    +91 44 - 4594 1217

    Phone Number

    +91 44 - 3340 1217

    Phone Number

    +91 44 - 3911 1217

    Fax Number

    +91-044-30134046

    You can also reach the Regional Nodal Officer through your HSBC Online Banking account. Select the option of “Nodal Officer” to take the issue further. You should receive a response within 10 working days. Please find a list of the HSBC Regional Nodal Officers below.

    Region

    Officer

    Email

    Address

    Andhra Pradesh

    Mr. Sunil Mahendrakar

    [email protected]

    The Hongkong and Shanghai Banking Corporation Limited

    6-3-1107 & 1108, Raj Bhavan Road Somajiguda

    Hyderabad - 500 082

    Assam

    Mr. Arijit Chakraborti

    [email protected]

    The Hongkong and Shanghai Banking Corporation Limited

    G S Road, Bhangagarh Guwahati

    Assam- 781 005

    Bihar

    Mr. Sandeep Kumar Sharma

    [email protected]

    The Hongkong and Shanghai Banking Corporation Limited

    Kataruka Niwas, South Gandhi Maidan

    Patna - 800 001

    Chandigarh

    Mr. Vivek Pal

    [email protected]

    The Hongkong and Shanghai Banking Corporation Limited

    SCO 1, Sector 9-D

    Chandigarh - 160 017

    Chhattisgarh

    Mr. Haridev Gokulchandran

    [email protected]

    The Hongkong and Shanghai Banking Corporation Limited

    S.L.T Water front,

    Gourav Path,

    Telibandha, G E Road,

    Raipur - 492006

    Delhi / Haryana / Uttar Pradesh

    Ms. Sonam Soni

    [email protected]

    The Hongkong and Shanghai Banking Corporation Limited

    Birla Towers,

    25 Barakhamba Road,

    New Delhi -110001

    Gujarat

    Ms. Chandrima Goswamy

    [email protected]

    The Hongkong and Shanghai Banking Corporation Limited Mardia Plaza, C G Road

    Ahmedabad - 380 006

    Karnataka

    Rashmi Vivek

    [email protected]

    The Hongkong and Shanghai Banking Corporation Limited

    No - 7, M.G.Road Banglore

    Karnataka - 560 001

    Kerala

    Mr. Sandeep Srivatsa

    [email protected]

    The Hongkong and Shanghai Banking Corporation Limited

    Kulathakal Towers, Diamond Hill Vellayambalam

    Trivandrum - 695 010

    Madhya Pradesh

    Mr. OmPrakash Rajak

    [email protected]

    The Hongkong and Shanghai Banking Corporation Limited

    Darshan Mall, Upper Ground Floor 15/2, Race Course Road

    Indore - 452 001

    Maharashtra

    Ms. Neetaa Madnani

    [email protected]

    The Hongkong and Shanghai Banking Corporation NESCO - IT Park Bldg 3,

    9th Flr, Nesco Complex,

    Western Express Highway, Goregaon (East)

    Mumbai - 400063

    Rajasthan

    Mr. Ashish Misra

    [email protected]

    The Hongkong and Shanghai Banking Corporation Limited

    61-A, Sardar Patel Marg,

    C-Scheme,

    Jaipur - 302 001

    Tamil Nadu

    Mr. T M Prakash

    [email protected]

    The Hongkong and Shanghai Banking Corporation Limited

    Rajalakshmi, No 5 & 7

    Cathedral Road

    Chennai - 600 086

    West Bengal

    Mr. Shailesh Tapuriah

    [email protected]

    The Hongkong and Shanghai Banking Corporation Limited

    31, BBD BAG, 2nd Floor, Dalhousie Branch

    Kolkata - 700 001

    Level 3:

    The next level of complaint redressal is to contact the Chief Nodal Officer. If you are still not satisfied and require further escalation, you can write to Prashanti Nagarkatti, HSBC Chief Nodal Officer, at the following address.

    Chief Nodal Officer

    The Hongkong and Shanghai Banking Corporation NESCO - IT Park Bldg 3,

    9th Flr, Nesco Complex,

    Western Express Highway, Goregaon (East)

    Mumbai - 400063

    Email: [email protected]

    Level 4:

    If your issue has not been satisfactorily resolved, or you have not received a response from HSBC within 30 days from when you raised the complaint, you can write to the Banking Ombudsman.

    List of Banking Ombudsmans:

    Operational Regions

    Address

    Telephone number

    Gujarat, Union Territories of Dadra and Nagar Haveli, Daman and Diu

    C/o Reserve Bank of India La Gajjar Chambers, Ashram Road, Ahmedabad-380 009

    Tel.No.26582357/ 26586718 / 2657 5807 Fax No.079-26583325

    Karnataka

    C/o Reserve Bank of India 10/3/8, Nrupathunga Road Bangalore-560 001

    Tel.No.22210771/22275629 Fax No.080-22244047

    Madhya Pradesh and Chhattisgarh

    C/o Reserve Bank of India Hoshangabad Road, Post Box No.32, Bhopal-462 011

    Tel.No.2573772/2573776 Fax No.0755-2573779

    Orissa

    Banking Ombudsman for Odisha, C/o Reserve Bank of India Pt. Jawaharlal Nehru Marg Bhubaneswar-751 001

    Tel.No. 0674-2394844 Fax No. 0674-2393906

    Himachal Pradesh, Punjab and Union Territory of Chandigarh and Panchkula, Yamuna Nagar and Ambala Districts of Haryana.

    C/o Reserve Bank of India 4th Floor, Sector 17, Central Vista Chandigarh – 160 017

    Tel.No.0172-272 1109/2721011/2784261 Fax No.0172-2721880

    Tamil Nadu, Union Territories of Puducherry (except Mahe Region) and Andaman and Nicobar Islands

    C/o Reserve Bank of India, Fort Glacis, Chennai 600 001

    Tel No. (044) 2539 5964 / 25399170 /25399159/25399158 Fax No.044-25395488

    Assam, Arunachal Pradesh, Manipur, Meghalaya, Mizoram, Nagaland and Tripura

    C/o Reserve Bank of India Station Road, Pan Bazar Guwahati-781 001

    Tel.No.2542556/2540445 Fax No.0361-2540445

    Andhra Pradesh

    C/o Reserve Bank of India 6-1-56, Secretariat Road Saifabad, Hyderabad-500 004

    Tel.No.23210013/23243970 Fax No.040-23210014

    Rajasthan

    C/o Reserve Bank of India, 4th floor Rambagh Circle, Tonk Road Jaipur-302 052

    Tel.No.(0141)5107973/5101331 Fax No.0141-2562220

    Uttar Pradesh (excluding Districts of Ghaziabad and Gautam Budh Nagar) and Uttaranchal

    C/o Reserve Bank of India M.G. Road, Post Box No.82 Kanpur-208 001

    Tel.No.(0512) 2306278/2306330 Fax No.0512-2305938

    West Bengal and Sikkim

    C/o Reserve Bank of India 15, Nethaji Subhas Road Kolkata-700 001

    Tel No.(O) : (033)2230-4982 Fax No.033-22305899

    Maharashtra and Goa

    C/o Reserve Bank of India Garment House, 3 rd Floor, Dr. Annie Besant Road, Worli, Mumbai-400 018

    Tel.No.24924607/24960893/ 2493 3358 Fax No.022-24960912

    Delhi, Jammu & Kashmir, Haryana (except the districts of Ambala , Yamuna Nagar and Panchkula), and the districts of Ghaziabad and Gautam Budh Nagar of Uttar Pradesh

    C/o Reserve Bank of India, Sansad marg, New Delhi - 110001

    Tel No. (011) 23730632 / 23730633 / 23766130 / 23766131 Fax No. 011- 23725218/23725219

    Bihar and Jharkhand

    C/o Reserve Bank of India, Patna-800 001

    Tel.No.2322569/2323734 Fax No.0612-2320407

    Kerala and Union Territory of Lakshadweep and Union Territory of Puducherry (only Mahe Region).

    C/o Reserve Bank of India Bakery Junction Thiruvananthapuram- 695033

    Tel.No.0471-2326852 /2332723/2323959 Fax No.0471-2321625

    About HSBC:

    The Hongkong and Shanghai Banking Corporation Limited, known as HSBC, is one of the leading banks of the world. HSBC has a customer base of around 48 million in Retail Banking and Wealth Management, Global Banking and Markets, Commercial Banking and Global Private Banking. It operates through a network in 72 countries. HSBC made its way to India over 160 years ago. Its origins in India can be traced to Mumbai when the Mercantile Bank of India was set up. The bank offers a number of banking products and services that span across personal banking and corporate banking.

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