HSBC Credit Card Customer Care Number

HSBC Bank is among the top banks in the country as well as abroad having a range of credit card products which cater to the domestic as well as NRI customer base. If you are facing any kind of issue or have a grievance which needs to be resolved, HSBC has an effective redressal system along with prompt customer care services.

Customer service contact for HSBC credit card holders
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What are HSBC Credit Card Toll-Free Numbers Customer Care Number?

HSBC credit card holders can contact the HSBC credit card customer care number on 1800 267 3456 and 1800 121 2208 (for Indian customers), and +91 40 65118002 and +91 22 71728002 (for overseas customers). These numbers are toll-free, and customers can call these numbers anytime between 6:30 a.m. to 8:30 p.m. 

Other contact number are mentioned below:

Customer type 

Within India 

Outside India 

Timings 

HSBC Premier Customers 

1800 266 34561800 120 4722 

+91-40-65118001+91-22-71728001 

Available for 24x7 

Retail Business Banking- for general queries 

1800 419 54001800 123 2979 

+91-40-65118004+91-22-71728002 

Monday to Friday: 8 a.m. to 7 p.m. (IST)Saturday- 8 a.m. to 4 p.m. (IST) 

Retail Business Banking- only for HSBC net queries 

1800 120 2210 

+91-022-50323533 

Monday to Friday: 9:30 a.m. t0 6:30 p.m. (excluding public holidays)Available on the first, third and fifth Saturdays of every month. 

Note: 

  1. Bank customers can contact the customer care numbers for HSBC personal banking or credit cards anytime between 6:30 a.m. to 8:30 p.m. 
  1. To report loss or misuse on card or account, or to stop cheque etc., emergency services are available 24x7.

Other Contact Details of HSBC Credit Card

HSBC customers can contact the credit card customer care center for service requests or queries via email. For any queries or service requests related to HSBC credit card, customers can send an email at cardsupport@hsbc.co.in. 

Note: The email ID ‘info@hsbc.co.in’ is inactive and has been discontinued by the bank.

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HSBC Credit Card International Helpline Number

The international helpline number of HSBC Bank helps international customers of the bank to contact the customer care for any kind of complaint or query regarding your credit card. The customer care numbers are as follows:

Territory or Country

Phone Number (Toll free)

From India

1800 209 0100/ 1800 121 2209

Malaysia

1800819823

Canada

18333863370

Hong Kong

800938181

Philippines

180011102858

Oman

80077610

Bahrain

80006764

Indonesia

0078030165151 (Nikas) & 0018030165151 (PTI)

New Zealand

0800420572

Qatar

00800101031

United Arab Emirates

80001830251

Saudi Arabia

8008501133

China

108007142932 (China South) 108001402946 (China North)

Singapore

8001014362

Thailand

1800014029

Austria

0800296718

United Kingdom

08000489157

United States of America

18339982278

Australia

1800953852

France

0800904636

Denmark

80254085

Netherlands

08000238310

Germany

08000800116

Ireland

1800948637

Italy

0800582749

Switzerland

0800894680

Non-Resident Indians can contact on the below mentioned numbers for support:

Territory or Country

Phone Number (Non-Toll free)

Calls to India from

+91-40-65118007

+91-22-71728007

Kuwait

+965 2223 0782 (Local rates)

+965 2223 0727 (Local rates)

For card activation

+91-40-71728003

+91-22-71728003

For credit card queries

1800 267 3456

1800 121 2208

For contacting HSBC UAE:

The Hongkong and Shanghai Banking Corporation Limited, Representative office, UAE

Unit 802, 8th floor, M-Square Building, Sheikh Khalifa Bin Zayed Street, Bur Dubai, Dubai.

Working Days/Hours:

Monday-Thursday and Saturday: 8:00 AM to 3:00 PM

Friday: 7.30 AM to 12.30 PM

Email: nriservicesdubai@hsbc.com

Contact: +9714 3028529 or +9714 3028575

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FAQs on HSBC Credit Card Customer Care

  • How do I check the status of my HSBC Credit Card application?

    The bank will keep you updated regarding the status of your HSBC credit card application by sending you SMS and mails on a timely basis. However, you can call the phone banking number of your city to check the status of your credit card application.

  • How long will it take for me to receive my HSBC credit card?

    It will take a minimum of two weeks for the bank to process your application form. Once the documents are verified and approved, it will take 7 working days for you to receive your HSBC credit card at your communication address.

  • What is 'Live Chat' facility in HSBC Bank?

    Live Chat is a facility provided by HSBC Bank which allows customers to chat with a customer care executive and get their queries solved. The facility can be found on the official website of the bank. 

  • How can I register for e-statements in HSBC?

    You can register for e-statements by logging into HSBC's net banking portal. On the main menu, click on the 'Request e-statements/e-Advice' option and the bank will send you a secure mail and SMS whenever your e-statement is ready. 

  • I have lost my HSBC Credit Card. What should I do?

    If you lose your HSBC credit card, immediately report it to HSBC Phone Banking or the Visa Global Emergency Assistance Helplines; report to HSBC PhoneBanking/Branch/Internet Banking to request a replacement and file a police report for the lost card. Customers can also send written confirmation to The Manager, Credit Cards, Post Box Number 5080, Chennai – 600 028. Destroy the card if recovered after reporting the loss of the card to the bank. 

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