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    HSBC Credit Card Customer Care

    HSBC Bank Credit Card Toll free Number
    HSBC Bank Credit Card 24*7 Toll free Number

    HSBC Bank has over 48 million customers and an effective grievance redressal system. Keeping this in mind, the bank has set up four different aspects to its redressal system which it uses to resolve customers’ queries in as short a timeframe as possible. For starters, an emergency service is available 24 x 7 for people to report any misuse of fraudulent charges made on a card or to report the loss of a card. HSBC also has a Customer Care facility available for Indians, residents, NRIs and for Indians staying overseas alike.

    HSBC Credit Card Customer Care Numbers:

    HSBC Bank has a number of hotlines that customers can use to resolve their issues quickly. There are toll free numbers at the dispense for HSBC Premier and Advance Banking customers, and corporate credit card holders, with hotlines available at all times of the day. There are also other personal banking and credit card helplines which can be accessed between 6:30 a.m. to 8.30 p.m. To place a call, you need to keep your HSBC Credit Card, Banking Account, or Phone Banking Number and Phone Banking PIN ready.

    Type of card Region Number
    Personal Credit Cards Within India 1860 108 7788
    Personal Credit Cards Within India 1860 500 2277
    Corporate Credit Cards Within India 1800 419 2266
    Corporate Credit Cards Within India 1800 102 6922

    HSBC Toll free Credit Card Customer Care:

    HSBC Bank has toll free customer care numbers available for all its Premier and Advance Banking customer base, which are available at all times. You can call the below listed numbers depending on the region you are from to get your queries addressed.

    Type of card Region Number
    HSBC Premier Within India 1800 266 3456
    HSBC Premier Within India 1800 103 4722
    HSBC Advance Within India 1800 267 3456
    HSBC Advance Within India 1800 102 2208

    HSBC Overseas Credit Card Customer Care:

    FHSBC has a dedicated customer care for Indian customers staying overseas as well. Here are the list of number you can use to contact the customer care.

    Customer Charges Region Number
    HSBC Premier Toll Free Outside India 022 - 66668815
    HSBC Advance Toll Free Outside India 022-40422427
    Credit Cards Not Toll Free Outside India 022-66800001
    Corporate Cards Toll Free Outside India 080-25589696
    Personal Banking Not Toll Free Outside India 022-40422424

    HSBC Credit Card Premier NRI Customer Care:

    NRIs with a HSBC India credit card can also have their issues resolved. Here are the list of number you can call.

    Country Number Charges
    Calls to India from overseas +91 - 22 - 6666 8815 Local Rates
    India 1800 103 4722 1800 266 3456 Toll Free
    UK 001 800 177 36666 Toll Free
    United State of America 1 800 952 7145 Toll Free
    Canada 011 800 177 36666 Toll Free
    Indonesia 001 8030176404 Toll Free
    Singapore 001 800 177 36666 Toll Free
    Thailand 001 800 177 36666 Toll Free
    Hong Kong 001 800 177 36666 Toll Free
    Malaysia 00 800 177 36666 Toll Free
    New Zealand 00 800 177 36666 Toll Free
    Kuwait 965 22230782 Local Rates
    Oman 968 24762789 Local Rates
    Saudi Arabia 8008 140089 Toll Free
    Bahrain 8000 4619 Toll Free
    Qatar 974 4366852 Local Rates
    United Arab Emirates 8000 177023 Toll Free

    HSBC Credit Card Advance NRI Customer Care:

    NRIs with Advance Bank account holders have an outlet to get their card related problems taken care of. Here are the number they can contact for the same:

    Country Number Charges
    Calls to India from overseas +91 - 22 - 4042 2427 Local Rates
    India 1800 102 2208 1800 267 3456 Toll Free
    UK 080 03285902 080 00851264 080 03893587 Local Rates
    United State of America 1877 NRI HSBC 1877 674 4722 Toll Free
    Canada 1877 NRI HSBC (1877 674 4722) Toll Free
    Australia 1300 787 414 Local Rates
    Singapore 65 6533 5462 Local Rates
    Hong Kong 852 2822 3986 852 2822 2767 Free from landline
    Oman 968 2476 2727 Local Rates
    Kuwait 965 2223 0727 Local Rates
    Saudi Arabia 9661 276 4163 Local Rates - Riyadh, Al Khobar, Dammam and Jeddah
    Qatar 974 4432 8325 Local Rates
    Bahrain 973 1756 9645 Local Rates
    United Arab Emirates 800 4393 Toll Free - Dubai, Sharjah, Ajman, Fujairah, Al Ain, Ras Al Khaimah, Umm Al Quwain

    HSBC Personal Banking NRI Customer Care:

    Country Number Charges
    Country Number Charges
    Calls to India from overseas +91 - 22 - 4042 2427 Local Rates
    Australia 1300 787 414 Local Rates
    Bahrain 973 1756 9645 Local Rates
    Canada 1877 NRI HSBC (1877 674 4722) Toll Free
    Hong Kong 852 2822 3986 852 2822 2767 Free from landline
    India 1800 102 2209 1800 209 0100 Toll Free
    Kuwait 965 2223 0727 Local Rates
    Oman 968 2476 2727 Local Rates
    Qatar 974 4432 8325 Local Rates
    Saudi Arabia 9661 276 4163 Local Rates - Riyadh, Al Khobar, Dammam and Jeddah
    Singapore 65 6533 5462 Local Rates
    UK 080 03285902 080 00851264 080 03893587 Local Rates
    United Arab Emirates 800 4393 Toll Free - Dubai, Sharjah, Ajman, Fujairah, Al Ain, Ras Al Khaimah, Umm Al Quwain
    United State of America 1877 NRI HSBC 1877 674 4722 Toll Free

    HSBC Credit Card Customer Care Email ID:

    If you want to have your queries taken care of through email, you can write one to info@hsbc.co.in.HSBC

    Escalation of grievances:

    Level 1:

    All your queries and complaints, can be resolved by contacting the customer care service. In case you don’t find that satisfying, you can also visit your nearest HSBC bank branch or Contact Centre. If you are not satisfied the way your situation is handled, you can register a complaint on the HSBC website.

    You can also write to the Manager to escalate your issue.

    The Manager

    Customer Care Centre

    The Hongkong and Shanghai Banking Corporation Limited

    Rajalakshmi, No 5 & 7

    Cathedral Road

    Chennai - 600086

    You will receive a response to your complaint a span of 10 days.

    Level 2:

    If you are still not satisfied even after talking to the manager, you can escalate the issue further up by contacting the Regional Nodal Officer. To start this, you need to keep your complaint reference number handy as well as your account number or card number. The Nodal Officer Team can be reached between 09:30 a.m. to 06:00 p.m., from Monday to Friday on the below mentioned numbers.

    Type of contact Number
    Phone Number +91 44 45941217
    Phone Number +91 44 33401217
    Phone Number +91 44 9111217
    Fax Number +91 04 430134046

    The Regional Nodal Officer can also be reached through your HSBC Online Banking account. To do this, you need to select the option of “Nodal Officer” and take the issue further. You shall receive a response within 10 working days once you have escalated your problem,. Please find a list of the HSBC Regional Nodal Officers below.

    Region Officer Email Address
    Andhra Pradesh Mr. Sunil Mahendrakar regionalnodalofficerandhrapradeshinm@hsbc.co.in The Hongkong and Shanghai Banking Corporation Limited 6-3-1107 & 1108, Raj Bhavan Road Somajiguda Hyderabad - 500 082
    Assam Mr. Arijit Chakraborti regionalnodalofficerassaminm@hsbc.co.in The Hongkong and Shanghai Banking Corporation Limited G S Road, Bhangagarh Guwahati Assam- 781 005
    Bihar Mr. Sandeep Kumar Sharma regionalnodalofficerbiharinm@hsbc.co.in The Hongkong and Shanghai Banking Corporation Limited Kataruka Niwas, South Gandhi Maidan Patna - 800 001
    Chandigarh Mr. Vivek Pal regionalnodalofficerchandigarhinm@hsbc.co.in The Hongkong and Shanghai Banking Corporation Limited SCO 1, Sector 9-D Chandigarh - 160 017
    Chhattisgarh Mr. Haridev Gokulchandran regionalnodalofficerchattisgarhinm@hsbc.co.in The Hongkong and Shanghai Banking Corporation Limited S.L.T Water front, Gourav Path, Telibandha, G E Road, Raipur - 492006
    Delhi / Haryana / Uttar Pradesh Ms. Sonam Soni regionalnodalofficerdelhiharyanainm@hsbc.co.in The Hongkong and Shanghai Banking Corporation Limited Birla Towers, 25 Barakhamba Road, New Delhi -110001
    Gujarat Ms. Chandrima Goswamy regionalnodalofficergujaratinm@hsbc.co.in The Hongkong and Shanghai Banking Corporation Limited Mardia Plaza, C G Road Ahmedabad - 380 006
    Karnataka Rashmi Vivek regionalnodalofficerkarnatakainm@hsbc.co.in The Hongkong and Shanghai Banking Corporation Limited No - 7, M.G.Road Banglore Karnataka - 560 001
    Kerala Mr. Sandeep Srivatsa regionalnodalofficerkeralainm@hsbc.co.in The Hongkong and Shanghai Banking Corporation Limited Kulathakal Towers, Diamond Hill Vellayambalam Trivandrum - 695 010
    Madhya Pradesh Mr. OmPrakash Rajak regionalnodalofficermadhyapradeshinm@hsbc.co.i The Hongkong and Shanghai Banking Corporation Limited Darshan Mall, Upper Ground Floor 15/2, Race Course Road Indore - 452 001
    Maharashtra Ms. Neetaa Madnani regionalnodalofficermaharashtrainm@hsbc.co.in The Hongkong and Shanghai Banking Corporation NESCO - IT Park Bldg 3, 9th Flr, Nesco Complex, Western Express Highway, Goregaon (East) Mumbai - 400063
    Rajasthan Mr. Ashish Misra regionalnodalofficerrajasthninm@hsbc.co.in The Hongkong and Shanghai Banking Corporation Limited 61-A, Sardar Patel Marg, C-Scheme, Jaipur - 302 001
    Tamil Nadu Mr. T M Prakash regionalnodalofficertamilnaduinm@hsbc.co.in The Hongkong and Shanghai Banking Corporation Limited Rajalakshmi, No 5 & 7 Cathedral Road Chennai - 600 086
    West Bengal Mr. Shailesh Tapuriah regionalnodalofficerwestbengalinm@hsbc.co.in The Hongkong and Shanghai Banking Corporation Limited 31, BBD BAG, 2nd Floor, Dalhousie Branch Kolkata - 700 001

    Level 3:

    The next level of complaint redressal is to contact the Chief Nodal Officer. If you are still not satisfied and require further escalation, you can write to Prashanti Nagarkatti, HSBC Chief Nodal Officer, at the following address.

    Chief Nodal Officer

    The Hongkong and Shanghai Banking Corporation NESCO - IT Park Bldg 3,

    9th Flr, Nesco Complex,

    Western Express Highway, Goregaon (East)

    Mumbai - 400063

    Email: pnohsbcbank@hsbc.co.in">pnohsbcbank@hsbc.co.in

    Level 4:

    There are further ways to get your problem taken care of after the first three levels. This can be done by contacting the banking ombudsman with a complaint. Note that, you can do this after 30 days of you filing your complaint. Here’s a list of Banking Ombudsman you can reach out to:

    List of Banking Ombudsmans:

    Operational Regions Address Telephone number

    Gujarat, Union Territories of Dadra and Nagar Haveli, Daman and Diu

    C/o Reserve Bank of India La Gajjar Chambers, Ashram Road, Ahmedabad-380 009

    Tel.No.26582357/ 26586718 / 2657 5807 Fax No.079-26583325

    Karnataka

    C/o Reserve Bank of India 10/3/8, Nrupathunga Road Bangalore-560 001

    Tel.No.22210771/22275629 Fax No.080-22244047

    Madhya Pradesh and Chhattisgarh

    C/o Reserve Bank of India Hoshangabad Road, Post Box No.32, Bhopal-462 011

    Tel.No.2573772/2573776 Fax No.0755-2573779

    Orissa

    Banking Ombudsman for Odisha, C/o Reserve Bank of India Pt. Jawaharlal Nehru Marg Bhubaneswar-751 001

    Tel.No. 0674-2394844 Fax No. 0674-2393906

    Himachal Pradesh, Punjab and Union Territory of Chandigarh and Panchkula, Yamuna Nagar and Ambala Districts of Haryana.

    C/o Reserve Bank of India 4th Floor, Sector 17, Central Vista Chandigarh – 160 017

    Tel.No.0172-272 1109/2721011/2784261 Fax No.0172-2721880

    Tamil Nadu, Union Territories of Puducherry (except Mahe Region) and Andaman and Nicobar Islands

    C/o Reserve Bank of India, Fort Glacis, Chennai 600 001

    Tel No. (044) 2539 5964 / 25399170 /25399159/25399158 Fax No.044-25395488

    Assam, Arunachal Pradesh, Manipur, Meghalaya, Mizoram, Nagaland and Tripura

    C/o Reserve Bank of India Station Road, Pan Bazar Guwahati-781 001

    Tel.No.2542556/2540445 Fax No.0361-2540445

    Andhra Pradesh

    C/o Reserve Bank of India 6-1-56, Secretariat Road Saifabad, Hyderabad-500 004

    Tel.No.23210013/23243970 Fax No.040-23210014

    Rajasthan

    C/o Reserve Bank of India, 4th floor Rambagh Circle, Tonk Road Jaipur-302 052

    Tel.No.(0141)5107973/5101331 Fax No.0141-2562220

    Uttar Pradesh (excluding Districts of Ghaziabad and Gautam Budh Nagar) and Uttaranchal

    C/o Reserve Bank of India M.G. Road, Post Box No.82 Kanpur-208 001

    Tel.No.(0512) 2306278/2306330 Fax No.0512-2305938

    West Bengal and Sikkim

    C/o Reserve Bank of India 15, Nethaji Subhas Road Kolkata-700 001

    Tel No.(O) : (033)2230-4982 Fax No.033-22305899

    Maharashtra and Goa

    C/o Reserve Bank of India Garment House, 3 rd Floor, Dr. Annie Besant Road, Worli, Mumbai-400 018

    Tel.No.24924607/24960893/ 2493 3358 Fax No.022-24960912

    Delhi, Jammu & Kashmir, Haryana (except the districts of Ambala , Yamuna Nagar and Panchkula), and the districts of Ghaziabad and Gautam Budh Nagar of Uttar Pradesh

    C/o Reserve Bank of India, Sansad marg, New Delhi - 110001

    Tel No. (011) 23730632 / 23730633 / 23766130 / 23766131 Fax No. 011- 23725218/23725219

    Bihar and Jharkhand

    C/o Reserve Bank of India, Patna-800 001

    Tel.No.2322569/2323734 Fax No.0612-2320407

    Kerala and Union Territory of Lakshadweep and Union Territory of Puducherry (only Mahe Region).

    C/o Reserve Bank of India Bakery Junction Thiruvananthapuram- 695033

    Tel.No.0471-2326852 /2332723/2323959 Fax No.0471-2321625

    About HSBC:

    The Hongkong and Shanghai Banking Corporation Limited, known as HSBC, is one of the leading banks of the world. HSBC has a customer base of around 48 million in Retail Banking and Wealth Management, Global Banking and Markets, Commercial Banking and Global Private Banking. It operates through a network in 72 countries. HSBC made its way to India over 160 years ago. Its origins in India can be traced to Mumbai when the Mercantile Bank of India was set up. The bank offers a number of banking products and services that span across personal banking and corporate banking.

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