Santa Claus comes around just once a year. In the meantime, there are Credit Cards.

HSBC Credit Card Customer Care

HSBC Bank is among the top banks in the country as well as abroad having a range of products which cater to the domestic as well as NRI customer base. If you are facing any kind of issue or have a grievance which needs to be resolved, HSBC has an effective redressal system along with prompt customer care services.

HSBC Bank Credit Card Toll free Number
HSBC Bank Credit Card 24*7 Toll free Number

HSBC Bank Credit Card Customer Care Number

To solve any kind of query, report an issue or launch a complaint about credit cards, the bank provides several customer care numbers through which you can connect with the bank.

For domestic customers, you can call 1860 108 7788 or 1860 500 2277 for credit card queries. If you are calling from overseas and have any questions about your card, you can contact 040 – 67173402 or 080 – 49089632.

HSBC Bank Toll-Free Customer Care Toll-Free Numbers

HSBC Bank also has toll-free customer care numbers which can be contacted for queries or complaints regarding any product which the bank offers.

For HSBC Premier customers, the domestic toll-free numbers you can reach customer care on are 1800 266 3456 and 1800 103 4722.

HSBC Advance customers can call on 1800 267 3456 or 1800 102 2208. For any other query about your corporate cards, you can contact 1800 419 2266 or 1800 102 6922.

For general banking queries, HSBC Bank has a dedicated customer care support 1 800 419 5400 which is also toll-free.

The bank offers a separate customer care number for all kinds of retail business banking queries which is 1 800 3000 2210.

Credit Card Enquiries

Loss or Theft of Card

In case you have lost your credit card, or it has been stolen, you will need to call any of the following customer care numbers to report the loss immediately. By doing so, the bank will then record the loss of the card and block it. This will be done to prevent any kind of fraudulent transaction.

To report a loss of credit card, you can call any one of the following numbers:

HSBC Premier (Toll-free) 1800 266 3456 1800 103 4722
Personal Banking 1860 266 2667 1860 500 2255
HSBC Advance (Toll-free) 1800 267 3456 1800 102 2208
Business Banking 1800 103 2666 1800 419 2288 1800 103 2667
Corporate Cards (Toll-free) 1800 419 2266 1800 102 6922

These numbers can only be contacted by resident citizens. If you are overseas and wish to report a loss or theft of your credit card, here are the numbers you can call:

Personal Banking 040 - 67173401 080 - 49089631
Corporate Cards (Toll-free) +91-080-49089633 +91-040-67173403
HSBC Advance (Toll-free) 040 - 67173404 080 - 49089634
HSBC Premier (Toll-free) 040 - 67173406 080 - 49089636
  • For HSBC Advance and Premier customers, phone banking officers will be available for enquires 24*7.
  • Phone banking services are open from 6:30 am to 20:30 pm for personal banking and credit card enquiries.
  • Emergency services to report loss or misuse on your card or account or in the case of cheque stop, etc. Are available 24*7.

HSBC Bank Credit Card Customer Care International Helpline Number

The international helpline number of HSBC Bank helps international customers of the bank to contact the customer care for any kind of complaint or query regarding your credit card.

The customer care numbers are as follows:

Territory or Country Phone Number
Bahrain 8000 4619(Toll-free)
Hong Kong 001 800 177 36666(Toll-free)
Canada 011 800 177 36666(Toll-free)
Calls to India from overseas 040 - 67173406 080 - 49089636
Indonesia 001 8030176404(Toll-free)
India 1800 103 4722 1800 266 3456 (Toll-free)
Malaysia 00 800 177 36666(Toll-free)
Kuwait 965 22230782(Local Rates)
New Zealand 00 800 177 36666(Toll-free)
Qatar 974 4366852(Local Rates)
Oman 968 24762789(Local Rates)
Saudi Arabia 8008 140089(Toll-free)
Thailand 001 800 177 36666(Toll-free)
Singapore 001 800 177 36666(Toll-free)
United Arab Emirates 8000 177023(Toll-free)
United Kingdom 00 800 177 36666(Toll-free)
United States of America 1 800 952 7145(Toll-free)

HSBC Advance NRI Customers

Canada 1877 NRI HSBC (1877 674 4722) (Toll-free)
Australia 1300 787 414(Local Rates)
Calls to India from overseas 040 - 67173404 080 - 49089634
India 1800 102 2208 1800 267 3456 (Toll-free)
Hong Kong 852 2822 3986 852 2822 2767 (Free from landline)
Singapore 65 6533 5462(Local Rates)
Middle-East -
United Kingdom 080 03285902 080 00851264 080 03893587 (Local Rates)
Kuwait 965 2223 0727(Local Rates)
Oman 968 2476 2727(Local Rates)
Bahrain 973 1756 9645(Local Rates)
Saudi Arabia 9661 276 4163 (Local Rates - Riyadh, Dammam, Alkhobar and Jeddah)
Qatar 974 4432 8325(Local Rates)
United States of America 800 4393 (Toll-free - Sharjah, Dubai, Ajman, Al Ain, Ras Al Khaimah, Fujairah, Umm Al Quwain)
United Arab Emirates 1877 NRI HSBC /1877 674 4722(Toll-free)

Personal Banking NRI customers

Country or territory Phone Numbers
Hong Kong 852 2822 3986 852 2822 2767 (Free from landline)
India 1800 102 2208 1800 2090100 (Toll-free)
Canada 1877 NRI HSBC (1877 674 4722) (Toll-free)
Australia 1300 787 414(Local Rates)
Calls to India from Overseas 040 - 67173404 080 - 49089634
United Kingdom 080 03285902 080 00851264 080 03893587 (Local Rates)
Singapore 65 6533 5462(Local Rates)
Middle East -
Kuwait 965 2223 0727(Local Rates)
Bahrain 973 1756 9645(Local Rates)
Oman 968 2476 2727(Local Rates)
Saudi Arabia 9661 276 4163 (Local Rates - Alkhobar, Riyadh, Jeddah and Dammam)
United Arab Emirates 800 4393 (Toll-free - Sharjah, Dubai, Fujairah, Ajman, Al Ain, Ras Al Khaimah, Umm Al Quwain)
United States of America 1877 NRI HSBC /1877 674 4722(Toll-free)
Qatar 974 4432 8325(Local Rates)

HSBC Bank Credit Card Grievance Redressal for Non-Demat Accounts

Customer service is an important aspect of the Hong Kong and Shanghai Banking Corporation and hence they have an established grievance redressal process in place. This caters to all kinds of queries, complaints or suggestions a customer might have.

First Level

The first level of grievance redressal of HSBC Bank is the first level of communication which you have with the bank if you have a complaint about credit cards or a query.

Complaint Form: From the website, you can download the complaint form where you will have to fill in the details such as your query along with your full name, contact number, e-mail address, etc. Which needs to be submitted to the bank. Once they receive it, they will send it back to you with their solution.

Customer Care: You can also call the customer care of the bank on the toll-free number 1800 266 3456 and 1800 103 4722 which is for HSBC Premier customers and 1800 267 3456 or 1800 102 2208 for HSBC Advance customers.

Writing to the bank: Apart from filling a complaint form or contacting the customer care, you can also log in to your HSBC net banking account and write your query which needs to be answered. Once you submit the entry, the bank sends a reply within a stipulated time.

Visit: You can also visit the nearest branch of HSBC Bank to get in touch with representatives or speak to the branch manager about your query of complaint.

All first level grievance redressal procedures take up to 10 days for the bank to get back with a suitable reply to your complaint. If you do not get a reply within 10 days or if you are not satisfied with the answers given to you, you can communicate the complaint or query through the second level of escalation.

Second Level

The next level or the second level of grievance redressal involves contacting the nodal officers assigned to each city for addressing the complaints passed on from customer care.

You can fill in the online form mentioning your query or complaint which is available on the HSBC Bank website or you can call the team of the Nodal Officer between 9:30 am and 6:00 pm on weekdays on +91 80 – 49089640, +91 40 – 67173410.

Apart from this, if you are not able to connect to the office of the Nodal Officer or not satisfied with the response given by the team, you can then write to the Code Compliance Officer.

Code Compliance Officer for Credit Cards and Personal Loan

Mr. Deepak Sarup

The Hongkong and Shanghai Banking Corporation Limited
NESCO - IT Park Building 3, 9th Floor, Nesco Complex,
Western Express Highway, Goregaon (East), Mumbai – 400063.
Deepaksarup@hsbc.co.in

Code Compliance Officer for Business Banking

Mr. Akhilesh Uprit

The Hongkong and Shanghai Banking Corporation Limited
52/60 Mahatma Gandhi Road Fort,
Mumbai - 400001 India.
akhileshuprit@hsbc.co.in

Code Compliance Officer for Mortgages

Mr. Tarun Kapur

The Hongkong and Shanghai Banking Corporation Limited
NESCO - IT Park Bldg 3, 9th Flr,
Nesco Complex, Western Express Highway,
Goregaon (East), Mumbai – 400063
tarun.kapur@hsbc.co.in

Code Compliance Officer for Branch

Bandra, Andheri, Borivali, Ahmedabad and Povai Contact Details

Mr. Shubham Golash

The Hongkong and Shanghai Banking Corporation Limited
HSBC Centre, Dr. Ambedkar Road,
Bandra (West), Mumbai 400050
shubhamgolash@hsbc.co.in

Mumbai Main Office, Juhu Vile Parle, Peddar Road, Lower Parel and Pune Contact Details

Mr. Sarish Menon

The Hongkong and Shanghai Banking Corporation Limited
52/60 M G Road, Fort, Mumbai 400001
sarishmenon@hsbc.co.in

Bangalore, Kochi, Chennai, Jayanagar, Hyderabad and Coimbatore Contact Details

Mr. Praveen Chandra

The Hongkong and Shanghai Banking Corporation Limited
No. 7, M G Road, Bangalore – 560001
Praveenchandra@hsbc.co.in

New Delhi, Greater Kailash, Noida, South Extension, Gurgaon, Chandigarh and Jaipur Contact Details

Mr. Nikhil Singhal

The Hongkong and Shanghai Banking Corporation Limited
Birla Tower, 25 Barakhamba Road, New Delhi 110001.
Nikhil.singhal@hsbc.co.in

Dalhousie, Gariahat Contact Details

Ms. Ruma Bhadra

The Hongkong and Shanghai Banking Corporation Limited
Dalhousie Square, 31 BBD Bagh, Kolkata 700001
Rumabhadra@hsbc.co.in

Third Level

The final level of grievance redressal is writing to the Principal Nodal Officer of the bank if none of the nodal officers can provide you with a satisfactory solution or are not reachable.

Sabir Ali – Chief Nodal Officer

The Hongkong and Shanghai Banking Corporation Limited,
NESCO - IT Park Building 3, 9th Floor, Nesco Complex,
Western Express Highway, Goregaon (East), Mumbai – 400063.

Email: pnohsbcbank@hsbc.co.in

Apart from this, you can also write to the Senior Management whose contact details are given below:

Name Designation Address and E-mail ID
Mr. Animesh Raizada Head – Customer Value Management (Wealth Management and Retail Banking) The Hongkong and Shanghai Banking Corporation Limited, NESCO - IT Park Building 3, Western Express Highway, Goregaon (East), Mumbai - 400063 Email: headcustomervalue.retailbanking.rbwm@hsbc.co.in
Mr. Arunabha Hajra Head – Customer Relations (Wealth Management and Retail Banking) The Hongkong and Shanghai Banking Corporation Limited, NESCO - IT Park Building 3, Western Express Highway, Goregaon (East), Mumbai – 400063 Email: headcustomerrelations.retailbanking.in@hsbc.co.in
Mr. Prakash Jaiswal Head – Business Banking The Hongkong and Shanghai Banking Corporation Limited 52/60 M. G. RoadFort, Mumbai - 400001 Email: headbusinessbanking@hsbc.co.in
Mr. Ramakrishnan S Country Head (Retail Banking and Wealth Management) The Hongkong and Shanghai Banking Corporation Limited NESCO - IT Park Building 3, Western Express Highway, Goregaon (East), Mumbai – 400063 Email: headretailbanking@hsbc.co.in
Mr. Surendra Rosha Chief Executive Officer The Hongkong and Shanghai Banking Corporation Limited 52/60, M G RoadFort, Mumbai - 400001 Email: ceosoffice@hsbc.co.in
Mr. Rajat Verma Managing Director and Head of Commercial Banking The Hongkong and Shanghai Banking Corporation Limited 52/60 M. G. RoadFort, Mumbai - 400001 Email: headcommercialbanking@hsbc.co.in

If you do not receive an adequate response from the bank within 1 month from the date of complaint registration or if you are not satisfied with the solution presented to you by the bank representatives, you can write to the Banking Ombudsman appointed. They are the body appointed to the bank by the Reserve bank of India to check the quality of the service provided by banks.

HSBC Nodal Officer Contact Details

Regional Nodal Officer Address Region
Mr. Sandeep Kumar Sharma The Hongkong and Shanghai Banking Corporation Limited Birla Towers, 25 Barakhamba Road, New Delhi -110001 Delhi, Haryana, Uttar Pradesh
Ms. Soumya P. Rajam The Hongkong and Shanghai Banking Corporation Limited 6-3-1107 & 1108, Raj Bhavan Road, Somajiguda, Hyderabad - 500082 Andhra Pradesh
Mr. T.M. Prakash The Hongkong and Shanghai Banking Corporation Limited No - 7, M.G.Road, Banglore, Karnataka - 560001 Karnataka
Mr. Berlin Varghese The Hongkong and Shanghai Banking Corporation Limited Mardia Plaza, C G Road Ahmedabad - 380006 Gujarat
Ms. Neetaa Madnani The Hongkong and Shanghai Banking Corporation Limited NESCO - IT Park Building 3, 9th Floor, Nesco Complex, Western Express Highway, Goregaon (East), Mumbai - 400063 Maharashtra
Ms. Suneeta Sudhakaramenon The Hongkong and Shanghai Banking Corporation Limited Pulikkal Estates. M G Road, (Near Medical Trust Hospital), Kochi - 682016 Kerala
Mr. Santosh Anand The Hongkong and Shanghai Banking Corporation Limited Rajalakshmi, No 5 & 7 Cathedral Road, Chennai - 600086 Tamil Nadu
Mr. Ashish Mishra The Hongkong and Shanghai Banking Corporation Limited 61-A, Sardar Patel Marg, C-Scheme, Jaipur - 302001 Rajasthan
Mr. Soumitra Basu Thakur The Hongkong and Shanghai Banking Corporation Limited 31, BBD BAG, Dalhousie Branch, Kolkata - 700001 West Bengal

Write to HSBC Bank

In case you wish to write to the bank to report a complaint or ask a query and send it directly to the bank offices, you can do so by writing a letter stating your query or complaint and sending it to the following address:

52, 60, Mahatma Gandhi Road,
Kala Ghoda, Fort,
Mumbai, Maharashtra 400001.

Credit Card Customer Care By Bank

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