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  • Indusind Bank Credit Card Customer Care

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    For any grievances, complaints, queries or questions, you can get in touch with the customer care of the bank through the details provided below.

    Indusind Bank Credit Card Toll free Number
    Indusind Bank Credit Card 24*7 Toll free Number

    IndusInd Bank Credit Card 24*7 Customer Care

    IndusInd Bank offers a dedicated customer care number for any kind of query or complaint regarding credit cards. In case you wish to lodge a complaint or have a query, you can call 1860 267 7777 or +91 22 42207777

    In case you hold a Classic Credit Card/Gold Credit Card or Business Credit Card, the phone number to contact is 1860 500 5004 or +91- 22- 44066666

    IndusInd Bank has also introduced banking on WhatsApp where you can communicate with representatives through text instead of calling. The WhatsApp number of the bank is 022 44066666

    Premium Banking Customers

    The customer care numbers are 1860 267 7777 and 022 4220 7777 Pioneer customers can email their queries to pioneer@indusind.com and if you are an Exclusive customer, email your queries or complaints to exclusive@indusind.com

    IndusInd Bank Credit Card Enquiries

    Loss of Card

    In case you have lost or misplaced your card, you will need to immediately notify the bank by calling the credit card customer care number provided previously.

    If you are not able to contact the bank through the customer care numbers, you can also block your card through the IndusInd Bank mobile app or mobile website. It is of utmost importance to report the loss of your card to prevent any fraudulent transactions.

    IndusInd Bank Credit Card Customer Care International Helpline Number

    The bank does not have a dedicated customer care number for international customers. However, if you are an international customer, IndusInd Bank requests you to raise a complaint or query through their dedicated email address nri@indusind.com

    IndusInd Bank Email Address Details

    For domestic customers, if you wish to raise a complaint or need clarity on a query, you can send an e-mail to reachus@indusind.com

    International customers can send their queries or complaints at nri@indusind.com.

    IndusInd Bank Credit Card Grievance Redressal

    If you are not satisfied with the response from the bank’s customer care service or have not received an adequate response, here’s their escalation matrix:

    Level 1:

    In this level you contact customer service either by phone or e-mail. Once you have stated your query to the department and they have registered it, it takes up to 7 working days for the Card Services Cell of the bank to get back to you with the solution. This will be sent to you via e-mail or through a call by the bank.

    Level 2:

    If in case you are not satisfied by the solution offered by the customer care of the bank, you can then address your query to the Nodal Officer and the Chief Customer Service Officer of the bank. The Nodal Officer is responsible for the implementation of customer service for all complaints of the bank.

    The Nodal Officer appointed by the bank is Ms. Anita Verghese who can be contacted through phone, e-mail, or fax.

    To get in touch with the Nodal Officer, you can call 022 - 6641 2200, 020 - 6641 2319 or state your grievance in an e-mail and send it to nodal.officer@indusind.com.

    Level 3:

    If your query or grievance is not solved to your satisfaction by the Nodal Officer, you can contact the Internal Ombudsman of the bank. The Internal Ombudsman who is also the Chief Customer Service Officer is responsible to examine all complaints escalated by the Nodal Officer in case they are unable to provide a solution themselves. The final response in this matter will be provided by the Internal Ombudsman.

    IndusInd Bank Nodal Office Contact Details

    Centre Regional Managers Address Phone Number and E-mail ID Area of Operation
    Bengaluru Mr. Prabhu Sivaramakrishnan IndusInd Bank Ltd, 4th Floor, No. 87, Bull Temple Road, Basavanagudi, Bangalore 560004. Phone Number – 080 45673123 E-mail ID – boiblbang@indusind.com Karnataka
    Ahmedabad Mr. Mandar Juvekar IndusInd Bank, Ahmedabad Zonal Office, 2nd Floor, Parkar House, Besides Radisson Blu Hotel, Panchwati Cross Road, Law Garden Road, Ahmedabad-380006. Phone Number – 9687640575, 079 61916706 E-mail ID – boiblahmed@indusind.com Union Territories – Daman and Diu, Dadra and Nagar Haveli and the State of Gujarat.
    Bhubneshwar Mr. Abhijit De IndusInd Bank - Bhubaneswar Regional Office, 1st Floor, N-5/542 IRC Village, Nayapalli Bhubaneswar - Odisha – 751015. Phone Number - 0674-2362646 7894404403 E-mail ID – boiblbhub@indusind.com Odisha
    Bhopal Mr. Pushpendra Singh Tomar IndusInd Bank Ltd, Regional Office Plot No.7, Ground Floor, Kwality Business Centre, M.P. Nagar Zone-II, Bank Street, Bhopal – 462011. Phone Number – 0755 – 2550288 8823060000 E-mail ID – boiblbhop@indusind.com Chandigarh and Madhya Pradesh
    Chandigarh Mr. Amit Kumar Sharma IndusInd Bank Ltd. Chandigarh Branch, S.C.O.53-54, Sector 8-C, Madhya Marg, Chandigarh – 160018. Phone Number – 0712 5213129 Panchakula, Ambala Districts of Haryana, Yamuna Nagar, Himachal Pradesh and Union Territory of Chandigarh.
    Guwahati Mr. Sajesh Nair IndusInd Bank Ltd. Regional Office, Saket Building, 6th Floor, 44, Park Street, Kolkata – 700016. Phone Number – 033 30073378 98306044486 E-mail ID – boindusindbankguwa@indusind.com Arunachal Pradesh, Assam, Meghalaya, Manipur, Tripura and Nagaland.
    Chennai Mr. Sivaraman Jayaraman 115, G N Chetty Road, T Nagar, Chennai - 600 001. Phone Number – 044 28346029 8939932665 E-mail ID – boiblchen@indusind.com Union Territories of Andaman and Nicobar Islands, Tamil Nadu and Union Territory of Puducherry (except Mahe region).
    Hyderabad Mr. Anilkumar Tavvala IndusInd Bank Ltd, #1-10-72, 4th Floor, Ashok Janardhan Chambers, Nalli Silks Building, Begumpet, Hyderabad – 500016. Phone Number – 040 66595286 E-mail ID – boiblhyde@indusind.com Telangana and Andhra Pradesh
    Kanpur Mr. Deepak H. Gupta IndusInd Bank Ltd, Regional Office, 1st Floor, 628/10A Faizabad Road, Indiranagar, Lucknow – 226010. Phone Number – 0522 4933943 9352203341 E-mail ID – boiblkanp@indusind.com Uttarakhand and Uttar Pradesh (excluding districts of Gautam Buddha Nagar and Ghaziabad).
    Jaipur Mr. Manish Mehta IndusInd Bank, Regional Office, 2nd Floor B-10-1, Govind Marg, Adarsh Nagar, Jaipur – 302004. Phone Number – 0141 – 4182965 E-mail ID – boibljai@indusind.com Rajasthan
    Kolkata Mr. KarunaKant Singh IndusInd Bank Ltd. Saket, 44, Park Street, 6th Floor, Kolkata – 700016. Phone Number – 033 40813275 9830223231 E-mail ID – boiblkol@indusind.com Sikkim and West Bengal
    New Delhi - I Mr. Rajesh Kumar Mahajan IndusInd Bank Ltd, Vasant Kunj Office T3 TO T8, 3rd Floor, Vasant Square Mall, Vasant Kunj, New Delhi – 110070. Phone Number – 011 49522500 Ext.519 E-mail ID – boibldelhi@indusind.com Jammu and Kashmir and Delhi
    Patna Mr. Abhijit Chowdhury IndusInd Bank Ltd, Regional Office, Markandey Complex, Gayatri Mandir Road, Kankarbag Patna – 800020. Phone Number – 0612 3035700 9874396633 E-mail ID – boiblpatna@indusind.com Abhijit.chowdhury@indusind.com Jharkhand and Bihar
    Mumbai Mr. Rakesh Ranjan IndusInd Bank Ltd, 1001, Ground floor, Solitaire Corporate Park, 167, Marg, Chakala, Andheri (East) Mumbai-400093. Phone Number - 022-6641 2200 / 022 6641 2217 E-mail ID – boiblmahgoa@indusind.com Goa and Maharashtra.
    Delhi - II Mr. Rajesh Kumar Mahajan IndusInd Bank Ltd, Vasant Kunj Office T3 TO T8, 3rd Floor, Vasant Sqaure Mall, Vasant Kunj, New Delhi – 110070. Phone Number – 011 49522500. Ext. 519 E-mail ID – boibldelhi@indusind.com Gautam Budh Nagar and Ghaziabad district of Uttar Pradesh and Haryana (except Yamuna Nagar, Panchkula and Ambala Districts).
    Thiruvananthapuram Mr. Madhu Mathews IndusInd Bank Ltd, Thiruvananthapuram Branch, Vellayambalam-Sasthamangalam Road, Sasthamangalam P.O, Thiruvananthapuram. Phone Number – 0471 4100811 E-mail ID – boiblthiruv@indusind.com Union Territory of Lakshadweep, Kerala and Union Territory of Puducherry (only Mahe region)
    Ranchi Mr. Abhijit Chowdhury IndusInd Bank Ltd, Regional Office, Gayatri Mandir Road, Kankarbag, Patna – 800 001. Phone Number – 0612 3035700 9874396633 E-mail ID – boiblpatna@indusind.com Abhijit.chowdhury@indusind.com. Jharkhand
    Dehradun Mr. Amit V. Jain IndusInd Bank Ltd. Meerut Branch, Ground Floor, “Tyagi Market”, no.22, Tej Garhi, Garh Road, Meerut, Uttar Pradesh, 250004. Phone Number – 0121 2603447 9839111540 Seven districts of Uttar Pradesh which are Muzaffarnagar, Baghpat, Meerut, Bijnor, Shamli (Prabudh Nagar), Saharanpur and Amroha (Jyotiba Phule Nagar) and Uttarakhand.
    Raipur Mr. Priyank Pandey IndusInd Bank Ltd., Ground Floor, Shop no 1-8, Jeevan Apartment, Shankar Nagar Raipur – 492001. Phone Number – 7712446428 Chhattisgarh
    Jammu Mr. Gaurav Arora IndusInd Bank Ltd, Gupta Towers, Bahu Plaza Rail Head Complex Jammu-180004. Phone Number – 0191 2470248 8716910000 Jammu and Kashmir

    Write to IndusInd Bank

    If you wish to write to the bank stating any query or complaint, you can post it to the bank’s corporate address:

    Tower 1

    OneIndiaBulls Centre

    SB Marg, Elphinstone Road

    Lower Parel, Mumbai - 400013.

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    Indusind Bank Credit Card Customer Care Reviews

    • IndusInd Bank Credit Card
      "Good Service"
      0.5 5.0/5 "Blown Away!"
      I have applied for Indusind Bank credit card through Online .The features of the card to be explained very clearly . As per government rule gas bill can be accepted as current address proof but it is not accepted this was the difficultys faced by me .Other than that i am convenient with the service .
      Was this review helpful? 0
      , bangalore
      Reviewed on Dec 12, 2019
    • IndusInd Bank
      IndusInd Bank Credit Card
      "Good Service"
      0.5 5.0/5 "Blown Away!"
      I have Indusind Bank credit card which was taken through Online .There was no difficulties faced so far.I haven chosen the credit card since service was good it was informed by some one hence taken this credit card .The credit limit was ok and this is a chargeable card .There are good cash back offers as well as reward points .
      Was this review helpful? 0
      , pune
      Reviewed on Dec 12, 2019
    • IndusInd Bank Credit Card
      "Excellent card"
      0.5 5.0/5 "Blown Away!"
      Indusind bank is a one of the best bank in the private sector and compared to others even their service is best thats the reason i have selected the credit card. I too like the offers in this card. Customer care service also very nice. No one visited my place to get the documents and it was not received.
      Was this review helpful? 0
      , bangalore
      Reviewed on Dec 11, 2019
    • IndusInd Bank Credit Card
      "Best life time free card"
      0.5 4.0/5 "Great!"
      I have applied Indusind credit card twice, one time directly with bank and then i applied through online so they rejected this application and processed the other one. Also I have received the card directly from bank. Customer service was good.
      Was this review helpful? 0
      , chennai
      Reviewed on Dec 11, 2019
    • IndusInd Bank Credit Card
      "Good card"
      0.5 4.0/5 "Great!"
      I have applied a Indusind bank credit card through online due to their offer but later I did not have any requirements so have requested the bank to cancel this application since have been using other bank credit cards Customer service and responsiveness was good.
      Was this review helpful? 0
      , hyderabad
      Reviewed on Dec 11, 2019
    • IndusInd Bank Credit Card
      "Satisfied "
      0.5 4.0/5 "Great!"
      I have applied a Indusind bank credit card through online, since this is a free card so i have applied for it. Then later, i taught it was not required hence I have cancelled it because i already have a credit card with other bank. Customer service and responsiveness was good.
      Was this review helpful? 0
      , hyderabad
      Reviewed on Dec 11, 2019
    • IndusInd Bank Credit Card
      "Good service"
      0.5 3.0/5 "Satisfactory"
      Indusind bank offer is good and there is no service charges so that i have chosen the credit card from Indusind bank. They have done a proper follow up and the documentation process was smooth. My card got approved and will be receiving the same in 1 week. They have given me a intimation on a time to time basis.
      Was this review helpful? 0
      , bangalore
      Reviewed on Dec 10, 2019
    • IndusInd Bank Credit Card
      "Good bank"
      0.5 3.0/5 "Satisfactory"
      I have taken a Indusind bank credit card application got rejected because they request for documentation. Already last time i submitted the documents again they are asking which i have not given, may be this was the reason for cancellation. Customer service was great in this bank.
      Was this review helpful? 0
      , hyderabad
      Reviewed on Dec 10, 2019
    • IndusInd Bank Credit Card
      "Good Service"
      0.5 4.0/5 "Great!"
      I have Indusind Bank credit card which was taken through Online .I am using this credit card for the past 5years only.This was a life time free card and got this credit card on exact time frame .I am satisfied with this credit card limit and this credit card is very easy to access.I am satisfied with the service so far.
      Was this review helpful? 0
      , bangalore
      Reviewed on Dec 10, 2019
    • IndusInd Bank Credit Card
      "Average Card"
      0.5 2.0/5 "Expected more"
      Actually I'm leaving to other state for that i have applied Indusind credit card but not successfully processed and haven't received the card. I called the customer service also but they are not responding properly. I had applied the credit card 2 months before. I got the offer like discounts and life time free card. Even though i have given all the documents through online, no one visited my place regarding the verification.
      Was this review helpful? 0
      , bangalore
      Reviewed on Dec 10, 2019
    • IndusInd Bank Credit Card
      "Satisfactory"
      0.5 3.0/5 "Satisfactory"
      I have applied for Indusind Bank credit card through Online .I have not taken this credit card since not interested .The agent gave a clear picture about the card process and not submitted any documents .There was no callback and follow up from bank end and the the service was satisfied .
      Was this review helpful? 0
      , bangalore
      Reviewed on Dec 10, 2019
    • IndusInd Bank Credit Card
      "Need to improve"
      0.5 2.0/5 "Expected more"
      I have applied a Indusind credit card. Actually this card has been closed, really i don't know the reason . They expecting much salary i think, but i am earning 18k per month. Already am holding 3 credit cards from different banks. Am not sure about customer service because i have not received any calls.
      Was this review helpful? 0
      , jaipur
      Reviewed on Dec 10, 2019
    • IndusInd Bank Credit Card
      "Need to improve the customer relation"
      0.5 2.0/5 "Expected more"
      I have applied a Indusind bank credit card, they have collected my documents. After collecting documents none of the representative visited my home for verification. Customer service was not good also they have not informed that my card application has been closed so would suggest them to improve in service.
      Was this review helpful? 0
      , kolkata
      Reviewed on Dec 10, 2019
    • IndusInd Bank Credit Card
      "Moderate service "
      0.5 4.0/5 "Great!"
      I have applied for Indusind Bank credit card through online.I have not got the reason why this credit card was not sanctioned .Each and every updates about this credit card was clearly explained by the agent initially .I have not submitted any documents for this credit card and the service was moderate.
      Was this review helpful? 0
      , hyderabad
      Reviewed on Dec 09, 2019
    • IndusInd Bank Credit Card
      "Need to increase the limit"
      0.5 2.0/5 "Expected more"
      I have applied a Indusind bank credit card and it got approved but I closed this card because i am not happy with the credit limit of Rs.75k, they need to enhance my limit. Customer service was good. I am getting salary of Rs. 50k, they given me a limit of Rs.75k which does not make sense.
      Was this review helpful? 0
      , pune
      Reviewed on Dec 09, 2019
    • IndusInd Bank Credit Card
      "Best card"
      0.5 5.0/5 "Blown Away!"
      I have applied a Indusind bank platinum credit card, last month only i received this card. I applied this card because its is a life time free card. Customer service and response everything was good. I have not used this card much, because its a new card after using it only i will come to know the benefits.
      Was this review helpful? 0
      , jaipur
      Reviewed on Dec 09, 2019
    • IndusInd Bank Credit Card
      "Good bank"
      0.5 5.0/5 "Blown Away!"
      I have applied for a credit card with INDUSIND BANK on few months before which was processed through an online.This application got closed they need address proof i given a rental agreement and EB bill in the house owner name, after providing all documents they declined. So i applied other channel and they dispatched credit card. Customer service was good.
      Was this review helpful? 0
      , jaipur
      Reviewed on Dec 09, 2019
    • IndusInd Bank Credit Card
      "Good bank, but i don't like"
      0.5 4.0/5 "Great!"
      I have applied a INDUSIND BANK credit card, since this is a life time free credit card. Then i don't like this card because already i have a free card so have informed them not to process my application. Customer service and responsiveness was good.
      Was this review helpful? 0
      , pune
      Reviewed on Dec 09, 2019
    • IndusInd Bank Credit Card
      "Very Good Service"
      0.5 4.0/5 "Great!"
      I have applied for Indusind Bank credit card through Online .I got the information since have another credit card and that was over limit hence not got this card.I have not given any of my documents .The agent shared all the relevant details about the credit card .I am satisfied with the service when applied for this credit card.
      Was this review helpful? 0
      , kolkata
      Reviewed on Dec 09, 2019
    • IndusInd Bank Credit Card
      "Over charge"
      0.5 1.0/5 "Really Bad"
      It's completely money minded bank. I made Rs12 Short payment in my previous bill against my credit card bill. For that they charge interest of Rs4500/- which does,t make any sense. Even other Banks will accept if 10 or 20 ruppes Short payment. But it's petetic service from indusind bank. I strongly recommend to not use this bank credit card.
      Was this review helpful? 0
      , bangalore
      Reviewed on Dec 07, 2019
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