For any grievances, complaints, queries or questions, you can get in touch with the customer care of the bank through the details provided below.
IndusInd Bank offers a dedicated customer care number for any kind of query or complaint regarding credit cards. In case you wish to lodge a complaint or have a query, you can call 1860 267 7777 or +91 22 42207777
IndusInd Bank has also introduced banking on WhatsApp where you can communicate with representatives through text instead of calling. The WhatsApp number of the bank is 022 44066666
The customer care numbers are 1860 267 7777 and 022 4220 7777 Pioneer customers can email their queries to firstname.lastname@example.org and if you are an Exclusive customer, email your queries or complaints to email@example.com
Loss of Card
In case you have lost or misplaced your card, you will need to immediately notify the bank by calling the credit card customer care number provided previously.
If you are not able to contact the bank through the customer care numbers, you can also block your card through the IndusInd Bank mobile app or mobile website. It is of utmost importance to report the loss of your card to prevent any fraudulent transactions.
The bank does not have a dedicated customer care number for international customers. However, if you are an international customer, IndusInd Bank requests you to raise a complaint or query through their dedicated email address firstname.lastname@example.org
For domestic customers, if you wish to raise a complaint or need clarity on a query, you can send an e-mail to email@example.com
International customers can send their queries or complaints at firstname.lastname@example.org.
If you are not satisfied with the response from the bank’s customer care service or have not received an adequate response, here’s their escalation matrix:
In this level you contact customer service either by phone or e-mail. Once you have stated your query to the department and they have registered it, it takes up to 7 working days for the Card Services Cell of the bank to get back to you with the solution. This will be sent to you via e-mail or through a call by the bank.
If in case you are not satisfied by the solution offered by the customer care of the bank, you can then address your query to the Nodal Officer and the Chief Customer Service Officer of the bank. The Nodal Officer is responsible for the implementation of customer service for all complaints of the bank.
The Nodal Officer appointed by the bank is Ms. Anita Verghese who can be contacted through phone, e-mail, or fax.
To get in touch with the Nodal Officer, you can call 022 - 6641 2200, 020 - 6641 2319 or state your grievance in an e-mail and send it to email@example.com.
If your query or grievance is not solved to your satisfaction by the Nodal Officer, you can contact the Internal Ombudsman of the bank. The Internal Ombudsman who is also the Chief Customer Service Officer is responsible to examine all complaints escalated by the Nodal Officer in case they are unable to provide a solution themselves. The final response in this matter will be provided by the Internal Ombudsman.
|Centre||Regional Managers||Address||Phone Number and E-mail ID||Area of Operation|
|Bengaluru||Mr. Prabhu Sivaramakrishnan||IndusInd Bank Ltd, 4th Floor, No. 87, Bull Temple Road, Basavanagudi, Bangalore 560004.||Phone Number – 080 45673123 E-mail ID – firstname.lastname@example.org||Karnataka|
|Ahmedabad||Mr. Mandar Juvekar||IndusInd Bank, Ahmedabad Zonal Office, 2nd Floor, Parkar House, Besides Radisson Blu Hotel, Panchwati Cross Road, Law Garden Road, Ahmedabad-380006.||Phone Number – 9687640575, 079 61916706 E-mail ID – email@example.com||Union Territories – Daman and Diu, Dadra and Nagar Haveli and the State of Gujarat.|
|Bhubneshwar||Mr. Abhijit De||IndusInd Bank - Bhubaneswar Regional Office, 1st Floor, N-5/542 IRC Village, Nayapalli Bhubaneswar - Odisha – 751015.||Phone Number - 0674-2362646 7894404403 E-mail ID – firstname.lastname@example.org||Odisha|
|Bhopal||Mr. Pushpendra Singh Tomar||IndusInd Bank Ltd, Regional Office Plot No.7, Ground Floor, Kwality Business Centre, M.P. Nagar Zone-II, Bank Street, Bhopal – 462011.||Phone Number – 0755 – 2550288 8823060000 E-mail ID – email@example.com||Chandigarh and Madhya Pradesh|
|Chandigarh||Mr. Amit Kumar Sharma||IndusInd Bank Ltd. Chandigarh Branch, S.C.O.53-54, Sector 8-C, Madhya Marg, Chandigarh – 160018.||Phone Number – 0712 5213129||Panchakula, Ambala Districts of Haryana, Yamuna Nagar, Himachal Pradesh and Union Territory of Chandigarh.|
|Guwahati||Mr. Sajesh Nair||IndusInd Bank Ltd. Regional Office, Saket Building, 6th Floor, 44, Park Street, Kolkata – 700016.||Phone Number – 033 30073378 98306044486 E-mail ID – firstname.lastname@example.org||Arunachal Pradesh, Assam, Meghalaya, Manipur, Tripura and Nagaland.|
|Chennai||Mr. Sivaraman Jayaraman||115, G N Chetty Road, T Nagar, Chennai - 600 001.||Phone Number – 044 28346029 8939932665 E-mail ID – email@example.com||Union Territories of Andaman and Nicobar Islands, Tamil Nadu and Union Territory of Puducherry (except Mahe region).|
|Hyderabad||Mr. Anilkumar Tavvala||IndusInd Bank Ltd, #1-10-72, 4th Floor, Ashok Janardhan Chambers, Nalli Silks Building, Begumpet, Hyderabad – 500016.||Phone Number – 040 66595286 E-mail ID – firstname.lastname@example.org||Telangana and Andhra Pradesh|
|Kanpur||Mr. Deepak H. Gupta||IndusInd Bank Ltd, Regional Office, 1st Floor, 628/10A Faizabad Road, Indiranagar, Lucknow – 226010.||Phone Number – 0522 4933943 9352203341 E-mail ID – email@example.com||Uttarakhand and Uttar Pradesh (excluding districts of Gautam Buddha Nagar and Ghaziabad).|
|Jaipur||Mr. Manish Mehta||IndusInd Bank, Regional Office, 2nd Floor B-10-1, Govind Marg, Adarsh Nagar, Jaipur – 302004.||Phone Number – 0141 – 4182965 E-mail ID – firstname.lastname@example.org||Rajasthan|
|Kolkata||Mr. KarunaKant Singh||IndusInd Bank Ltd. Saket, 44, Park Street, 6th Floor, Kolkata – 700016.||Phone Number – 033 40813275 9830223231 E-mail ID – email@example.com||Sikkim and West Bengal|
|New Delhi - I||Mr. Rajesh Kumar Mahajan||IndusInd Bank Ltd, Vasant Kunj Office T3 TO T8, 3rd Floor, Vasant Square Mall, Vasant Kunj, New Delhi – 110070.||Phone Number – 011 49522500 Ext.519 E-mail ID – firstname.lastname@example.org||Jammu and Kashmir and Delhi|
|Patna||Mr. Abhijit Chowdhury||IndusInd Bank Ltd, Regional Office, Markandey Complex, Gayatri Mandir Road, Kankarbag Patna – 800020.||Phone Number – 0612 3035700 9874396633 E-mail ID – email@example.com Abhijit.firstname.lastname@example.org||Jharkhand and Bihar|
|Mumbai||Mr. Rakesh Ranjan||IndusInd Bank Ltd, 1001, Ground floor, Solitaire Corporate Park, 167, Marg, Chakala, Andheri (East) Mumbai-400093.||Phone Number - 022-6641 2200 / 022 6641 2217 E-mail ID – email@example.com||Goa and Maharashtra.|
|Delhi - II||Mr. Rajesh Kumar Mahajan||IndusInd Bank Ltd, Vasant Kunj Office T3 TO T8, 3rd Floor, Vasant Sqaure Mall, Vasant Kunj, New Delhi – 110070.||Phone Number – 011 49522500. Ext. 519 E-mail ID – firstname.lastname@example.org||Gautam Budh Nagar and Ghaziabad district of Uttar Pradesh and Haryana (except Yamuna Nagar, Panchkula and Ambala Districts).|
|Thiruvananthapuram||Mr. Madhu Mathews||IndusInd Bank Ltd, Thiruvananthapuram Branch, Vellayambalam-Sasthamangalam Road, Sasthamangalam P.O, Thiruvananthapuram.||Phone Number – 0471 4100811 E-mail ID – email@example.com||Union Territory of Lakshadweep, Kerala and Union Territory of Puducherry (only Mahe region)|
|Ranchi||Mr. Abhijit Chowdhury||IndusInd Bank Ltd, Regional Office, Gayatri Mandir Road, Kankarbag, Patna – 800 001.||Phone Number – 0612 3035700 9874396633 E-mail ID – firstname.lastname@example.org Abhijit.email@example.com.||Jharkhand|
|Dehradun||Mr. Amit V. Jain||IndusInd Bank Ltd. Meerut Branch, Ground Floor, “Tyagi Market”, no.22, Tej Garhi, Garh Road, Meerut, Uttar Pradesh, 250004.||Phone Number – 0121 2603447 9839111540||Seven districts of Uttar Pradesh which are Muzaffarnagar, Baghpat, Meerut, Bijnor, Shamli (Prabudh Nagar), Saharanpur and Amroha (Jyotiba Phule Nagar) and Uttarakhand.|
|Raipur||Mr. Priyank Pandey||IndusInd Bank Ltd., Ground Floor, Shop no 1-8, Jeevan Apartment, Shankar Nagar Raipur – 492001.||Phone Number – 7712446428||Chhattisgarh|
|Jammu||Mr. Gaurav Arora||IndusInd Bank Ltd, Gupta Towers, Bahu Plaza Rail Head Complex Jammu-180004.||Phone Number – 0191 2470248 8716910000||Jammu and Kashmir|
If you wish to write to the bank stating any query or complaint, you can post it to the bank’s corporate address:
SB Marg, Elphinstone Road
Lower Parel, Mumbai - 400013.
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