For any grievances, complaints, queries or questions, you can get in touch with the customer care of the bank through the details provided below.
IndusInd Bank Credit Card 24*7 Customer Care
IndusInd Bank offers a dedicated customer care number for any kind of query or complaint regarding credit cards. In case you wish to lodge a complaint or have a query, you can call 1860 267 7777
IndusInd Bank Credit Card Enquiries
Loss of Card
In case you have lost or misplaced your card, you will need to immediately notify the bank by calling the credit card customer care number provided previously.
If you are not able to contact the bank through the customer care numbers, you can also block your IndusInd credit card through the IndusInd Bank mobile app or mobile website. It is of utmost importance to report the loss of your card to prevent any fraudulent transactions.
Premium Banking Customers
The customer care numbers are 1860 267 7777 or 022-42207777. Pioneer customers can email their queries to firstname.lastname@example.org and if you are an Exclusive customer, email your queries or complaints to email@example.com
IndusInd Bank Credit Card Customer Care International Helpline Number
The bank does not have a dedicated customer care number for international customers. However, if you are an international customer, IndusInd Bank requests you to raise a complaint or query through their dedicated email address firstname.lastname@example.org
IndusInd Bank Email Address Details
For domestic customers, if you wish to raise a complaint or need clarity on a query, you can send an e-mail to email@example.com
International customers can send their queries or complaints at firstname.lastname@example.org.
IndusInd Bank Credit Card Grievance Redressal
If you are not satisfied with the response from the bank’s customer care service or have not received an adequate response, here’s their escalation matrix:
In this level you contact customer service either by phone or e-mail. Once you have stated your query to the department and they have registered it, it takes up to 7 working days for the Card Services Cell of the bank to get back to you with the solution. This will be sent to you via e-mail or through a call by the bank. You can also contact the Head – Card Services at 701/801 Solitaire Corporate Park 167, Chakala Andheri (East), Mumbai-400 093.
If in case you are not satisfied by the solution offered by the customer care of the bank, you can then address your query to the Nodal Officer and the Chief Customer Service Officer of the bank. The Nodal Officer is responsible for the implementation of customer service for all complaints of the bank.
The Nodal Officer appointed by the bank is Ms. Anita Verghese who can be contacted through phone, e-mail, or fax.
To get in touch with the Nodal Officer, you can call 022 - 6641 2200, 020 - 6641 2319 or state your grievance in an e-mail and send it to email@example.com.
If your query or grievance is not solved to your satisfaction by the Nodal Officer, you can contact the Internal Ombudsman of the bank. The Internal Ombudsman who is also the Chief Customer Service Officer is responsible to examine all complaints escalated by the Nodal Officer in case they are unable to provide a solution themselves. The final response in this matter will be provided by the Internal Ombudsman.
Write to IndusInd Bank
If you wish to write to the bank stating any query or complaint, you can post it to the bank’s corporate address:
SB Marg, Elphinstone Road
Lower Parel, Mumbai - 400013.
- What are the timings of IndusInd Bank’s customer care?
IndusInd Bank’s customer care is available 24*7
- What is the customer care number in case I live outside India?
The customer care number in case you live outside India is 022-42207777.
- What is the email ID for queries regarding credit card application?
The email ID for queries regarding the credit card application is Premium.firstname.lastname@example.org
- What is the email ID for Indulge Credit Card?
The email ID for queries in regards to the Indulge Credit Card is email@example.com.
- What is the email ID for Business Gold/Classic/Gold cards?
The email ID for Business Gold/Classic/Gold cards is Cards.firstname.lastname@example.org.