Santa Claus comes around just once a year. In the meantime, there are Credit Cards.
  • Indusind Bank Credit Card Customer Care

    For any grievances, complaints, queries or questions, you can get in touch with the customer care of the bank through the details provided below.

    Indusind Bank Credit Card Toll free Number
    Indusind Bank Credit Card 24*7 Toll free Number

    IndusInd Bank Credit Card 24*7 Customer Care

    IndusInd Bank offers a dedicated customer care number for any kind of query or complaint regarding credit cards. In case you wish to lodge a complaint or have a query, you can call 1860 267 7777 or +91 22 42207777

    In case you hold a Classic Credit Card/Gold Credit Card or Business Credit Card, the phone number to contact is 1860 500 5004 or +91- 22- 44066666

    IndusInd Bank has also introduced banking on WhatsApp where you can communicate with representatives through text instead of calling. The WhatsApp number of the bank is 022 44066666

    Premium Banking Customers

    The customer care numbers are 1860 267 7777 and 022 4220 7777 Pioneer customers can email their queries to pioneer@indusind.com and if you are an Exclusive customer, email your queries or complaints to exclusive@indusind.com

    IndusInd Bank Credit Card Enquiries

    Loss of Card

    In case you have lost or misplaced your card, you will need to immediately notify the bank by calling the credit card customer care number provided previously.

    If you are not able to contact the bank through the customer care numbers, you can also block your card through the IndusInd Bank mobile app or mobile website. It is of utmost importance to report the loss of your card to prevent any fraudulent transactions.

    IndusInd Bank Credit Card Customer Care International Helpline Number

    The bank does not have a dedicated customer care number for international customers. However, if you are an international customer, IndusInd Bank requests you to raise a complaint or query through their dedicated email address nri@indusind.com

    IndusInd Bank Email Address Details

    For domestic customers, if you wish to raise a complaint or need clarity on a query, you can send an e-mail to reachus@indusind.com

    International customers can send their queries or complaints at nri@indusind.com.

    IndusInd Bank Credit Card Grievance Redressal

    If you are not satisfied with the response from the bank’s customer care service or have not received an adequate response, here’s their escalation matrix:

    Level 1:

    In this level you contact customer service either by phone or e-mail. Once you have stated your query to the department and they have registered it, it takes up to 7 working days for the Card Services Cell of the bank to get back to you with the solution. This will be sent to you via e-mail or through a call by the bank.

    Level 2:

    If in case you are not satisfied by the solution offered by the customer care of the bank, you can then address your query to the Nodal Officer and the Chief Customer Service Officer of the bank. The Nodal Officer is responsible for the implementation of customer service for all complaints of the bank.

    The Nodal Officer appointed by the bank is Ms. Anita Verghese who can be contacted through phone, e-mail, or fax.

    To get in touch with the Nodal Officer, you can call 022 - 6641 2200, 020 - 6641 2319 or state your grievance in an e-mail and send it to nodal.officer@indusind.com.

    Level 3:

    If your query or grievance is not solved to your satisfaction by the Nodal Officer, you can contact the Internal Ombudsman of the bank. The Internal Ombudsman who is also the Chief Customer Service Officer is responsible to examine all complaints escalated by the Nodal Officer in case they are unable to provide a solution themselves. The final response in this matter will be provided by the Internal Ombudsman.

    IndusInd Bank Nodal Office Contact Details

    Centre Regional Managers Address Phone Number and E-mail ID Area of Operation
    Bengaluru Mr. Prabhu Sivaramakrishnan IndusInd Bank Ltd, 4th Floor, No. 87, Bull Temple Road, Basavanagudi, Bangalore 560004. Phone Number – 080 45673123 E-mail ID – boiblbang@indusind.com Karnataka
    Ahmedabad Mr. Mandar Juvekar IndusInd Bank, Ahmedabad Zonal Office, 2nd Floor, Parkar House, Besides Radisson Blu Hotel, Panchwati Cross Road, Law Garden Road, Ahmedabad-380006. Phone Number – 9687640575, 079 61916706 E-mail ID – boiblahmed@indusind.com Union Territories – Daman and Diu, Dadra and Nagar Haveli and the State of Gujarat.
    Bhubneshwar Mr. Abhijit De IndusInd Bank - Bhubaneswar Regional Office, 1st Floor, N-5/542 IRC Village, Nayapalli Bhubaneswar - Odisha – 751015. Phone Number - 0674-2362646 7894404403 E-mail ID – boiblbhub@indusind.com Odisha
    Bhopal Mr. Pushpendra Singh Tomar IndusInd Bank Ltd, Regional Office Plot No.7, Ground Floor, Kwality Business Centre, M.P. Nagar Zone-II, Bank Street, Bhopal – 462011. Phone Number – 0755 – 2550288 8823060000 E-mail ID – boiblbhop@indusind.com Chandigarh and Madhya Pradesh
    Chandigarh Mr. Amit Kumar Sharma IndusInd Bank Ltd. Chandigarh Branch, S.C.O.53-54, Sector 8-C, Madhya Marg, Chandigarh – 160018. Phone Number – 0712 5213129 Panchakula, Ambala Districts of Haryana, Yamuna Nagar, Himachal Pradesh and Union Territory of Chandigarh.
    Guwahati Mr. Sajesh Nair IndusInd Bank Ltd. Regional Office, Saket Building, 6th Floor, 44, Park Street, Kolkata – 700016. Phone Number – 033 30073378 98306044486 E-mail ID – boindusindbankguwa@indusind.com Arunachal Pradesh, Assam, Meghalaya, Manipur, Tripura and Nagaland.
    Chennai Mr. Sivaraman Jayaraman 115, G N Chetty Road, T Nagar, Chennai - 600 001. Phone Number – 044 28346029 8939932665 E-mail ID – boiblchen@indusind.com Union Territories of Andaman and Nicobar Islands, Tamil Nadu and Union Territory of Puducherry (except Mahe region).
    Hyderabad Mr. Anilkumar Tavvala IndusInd Bank Ltd, #1-10-72, 4th Floor, Ashok Janardhan Chambers, Nalli Silks Building, Begumpet, Hyderabad – 500016. Phone Number – 040 66595286 E-mail ID – boiblhyde@indusind.com Telangana and Andhra Pradesh
    Kanpur Mr. Deepak H. Gupta IndusInd Bank Ltd, Regional Office, 1st Floor, 628/10A Faizabad Road, Indiranagar, Lucknow – 226010. Phone Number – 0522 4933943 9352203341 E-mail ID – boiblkanp@indusind.com Uttarakhand and Uttar Pradesh (excluding districts of Gautam Buddha Nagar and Ghaziabad).
    Jaipur Mr. Manish Mehta IndusInd Bank, Regional Office, 2nd Floor B-10-1, Govind Marg, Adarsh Nagar, Jaipur – 302004. Phone Number – 0141 – 4182965 E-mail ID – boibljai@indusind.com Rajasthan
    Kolkata Mr. KarunaKant Singh IndusInd Bank Ltd. Saket, 44, Park Street, 6th Floor, Kolkata – 700016. Phone Number – 033 40813275 9830223231 E-mail ID – boiblkol@indusind.com Sikkim and West Bengal
    New Delhi - I Mr. Rajesh Kumar Mahajan IndusInd Bank Ltd, Vasant Kunj Office T3 TO T8, 3rd Floor, Vasant Square Mall, Vasant Kunj, New Delhi – 110070. Phone Number – 011 49522500 Ext.519 E-mail ID – boibldelhi@indusind.com Jammu and Kashmir and Delhi
    Patna Mr. Abhijit Chowdhury IndusInd Bank Ltd, Regional Office, Markandey Complex, Gayatri Mandir Road, Kankarbag Patna – 800020. Phone Number – 0612 3035700 9874396633 E-mail ID – boiblpatna@indusind.com Abhijit.chowdhury@indusind.com Jharkhand and Bihar
    Mumbai Mr. Rakesh Ranjan IndusInd Bank Ltd, 1001, Ground floor, Solitaire Corporate Park, 167, Marg, Chakala, Andheri (East) Mumbai-400093. Phone Number - 022-6641 2200 / 022 6641 2217 E-mail ID – boiblmahgoa@indusind.com Goa and Maharashtra.
    Delhi - II Mr. Rajesh Kumar Mahajan IndusInd Bank Ltd, Vasant Kunj Office T3 TO T8, 3rd Floor, Vasant Sqaure Mall, Vasant Kunj, New Delhi – 110070. Phone Number – 011 49522500. Ext. 519 E-mail ID – boibldelhi@indusind.com Gautam Budh Nagar and Ghaziabad district of Uttar Pradesh and Haryana (except Yamuna Nagar, Panchkula and Ambala Districts).
    Thiruvananthapuram Mr. Madhu Mathews IndusInd Bank Ltd, Thiruvananthapuram Branch, Vellayambalam-Sasthamangalam Road, Sasthamangalam P.O, Thiruvananthapuram. Phone Number – 0471 4100811 E-mail ID – boiblthiruv@indusind.com Union Territory of Lakshadweep, Kerala and Union Territory of Puducherry (only Mahe region)
    Ranchi Mr. Abhijit Chowdhury IndusInd Bank Ltd, Regional Office, Gayatri Mandir Road, Kankarbag, Patna – 800 001. Phone Number – 0612 3035700 9874396633 E-mail ID – boiblpatna@indusind.com Abhijit.chowdhury@indusind.com. Jharkhand
    Dehradun Mr. Amit V. Jain IndusInd Bank Ltd. Meerut Branch, Ground Floor, “Tyagi Market”, no.22, Tej Garhi, Garh Road, Meerut, Uttar Pradesh, 250004. Phone Number – 0121 2603447 9839111540 Seven districts of Uttar Pradesh which are Muzaffarnagar, Baghpat, Meerut, Bijnor, Shamli (Prabudh Nagar), Saharanpur and Amroha (Jyotiba Phule Nagar) and Uttarakhand.
    Raipur Mr. Priyank Pandey IndusInd Bank Ltd., Ground Floor, Shop no 1-8, Jeevan Apartment, Shankar Nagar Raipur – 492001. Phone Number – 7712446428 Chhattisgarh
    Jammu Mr. Gaurav Arora IndusInd Bank Ltd, Gupta Towers, Bahu Plaza Rail Head Complex Jammu-180004. Phone Number – 0191 2470248 8716910000 Jammu and Kashmir

    Write to IndusInd Bank

    If you wish to write to the bank stating any query or complaint, you can post it to the bank’s corporate address:

    Tower 1

    OneIndiaBulls Centre

    SB Marg, Elphinstone Road

    Lower Parel, Mumbai - 400013.

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    Indusind Bank Credit Card Customer Care Reviews

    • IndusInd Bank Credit Card
      "Excellent "
      0.5 5.0/5 "Blown Away!"
      I have selected indusind bank platinum aura edge credit card before 1 months ago .1st year annual chargers Rs 1000, . Customer service is good and responsive .sufficient limit is provide is from banker end.All notification message.Iam using through mobile application is user friendly application.
      Was this review helpful? 0
      , noida
      Reviewed on Jul 18, 2019
    • IndusInd Bank
      IndusInd Bank Credit Card
      "Good"
      0.5 3.0/5 "Satisfactory"
      I applied for an INDUSIND BANK PLATINUM AURA EDGE CREDIT CARD. The card was delivered on time and credit limit is nominal. They provided credit limit of Rs. 1 lakh. It is a lifetime free card. I am getting reward points and cashback offers. Their customer service is good.
      Was this review helpful? 0
      , mumbai
      Reviewed on Jul 18, 2019
    • IndusInd Bank Credit Card
      "Good"
      0.5 3.0/5 "Satisfactory"
      I applied for INDUSIND BANK PLATINUM AURA EDGE MASTER CARD. Their customer service is good but lagging. They have provided very low credit limit, it is only Rs. 50 thousand. It is lifetime free card. I am using this card but not getting any reward points.
      Was this review helpful? 1
      , hyderabad
      Reviewed on Jul 17, 2019
    • IndusInd Bank Credit Card
      "Not satisfied"
      0.5 1.0/5 "Really Bad"
      I have been holding Indusind bank credit card from long time, but i am not happy with their limit, they have given me very less limit and even in this card they have no much benefits, their service is not up to the mark, i am thinking to close the application.
      Was this review helpful? 0
      , kolkata
      Reviewed on Jul 17, 2019
    • IndusInd Bank Credit Card
      "Good"
      0.5 4.0/5 "Great!"
      I have selected indusind bank platinum credit card before 1 months ago .1st year annual chargers free credit card , 2nd year Rs 499 . Customer service is good and responsive .sufficient limit is provide is from banker end.All notification message,unable to reach customer care.
      Was this review helpful? 0
      , hyderabad
      Reviewed on Jul 17, 2019
    • IndusInd Bank Credit Card
      "Better card"
      0.5 3.0/5 "Satisfactory"
      I have selected indusind bank platinum aura edge credit card before 1 months ago .1st year annual chargers free cc , 2nd year Rs 499 . Customer service is good and responsive .sufficient limit is provide is from banker end .All notification message,unable to reach customer care.
      Was this review helpful? 0
      , bangalore
      Reviewed on Jul 17, 2019
    • IndusInd Bank Credit Card
      "Not satisfied"
      0.5 1.0/5 "Really Bad"
      I have been applying for Indusind bank credit card for recently, but i am not happy with their service , till now they have not given me card yet, the mentioned the address wrong, i confirm the address but still they did not send the card, i confirmed 5 times after 7 days i will get card, but it has been 2 months now still no action taken nor given me card yet.
      Was this review helpful? 0
      , pune
      Reviewed on Jul 17, 2019
    • IndusInd Bank Credit Card
      "Good features"
      0.5 4.5/5 "Excellent!"
      It was a very good experience with Indusind Bank for the credit card. There were no issues in the process. The credit limit is to my satisfaction. It is a life time free card. I have not used the card much to know about the offers. The customer support is good.
      Was this review helpful? 0
      , ahmedabad
      Reviewed on Jul 17, 2019
    • IndusInd Bank Credit Card
      "Good in process"
      0.5 5.0/5 "Blown Away!"
      I have taken my credit card with Indusind Bank. The customer support is good. The process was also satisfactory. The credit limit is also good and satisfactory. It is a life time free card but I am yet to receive the statement to confirm the same. The major drawback is there is no EMI facility as that is the main option on every card.
      Was this review helpful? 0
      , chennai
      Reviewed on Jul 17, 2019
    • IndusInd Bank Credit Card
      "Not satisfied"
      0.5 1.0/5 "Really Bad"
      I applied for Indusind bank credit card, i got card on time, they have block the card, the reason for blocking is an incorrect in documents , i have send mail, calls etc, they did not response, the customer care is not proper response from them, i am life time free, i am not satisfied their service.I got credit limit good 75,000 ,but their service is not up to the mark,i went to the branch service for help but they did not help me,i call to customer care no response they are saying they itself do not know for what reason the card got block . I send mail many time but there was no proper response from them.
      Was this review helpful? 0
      , ahmedabad
      Reviewed on Jul 17, 2019
    • IndusInd Bank Credit Card
      "Excellent"
      0.5 5.0/5 "Blown Away!"
      I applied a PLATINUM AURA EDGE CREDIT CARD from Indusind Bank. There is an annual fee but they said it will be waived off. I have got normal credit limit. I started using the card but there is no benefit like cash back so far. Their customer service is good.
      Was this review helpful? 0
      , bangalore
      Reviewed on Jul 17, 2019
    • IndusInd Bank Credit Card
      "Overall good"
      0.5 4.0/5 "Great!"
      Indusind bank is charging me for the credit card annually and the charges are waived off too if I use 25K in a year. I am not sure on the offers. The credit limit is good. The customer support and response is good. There are no issues in the process.
      Was this review helpful? 0
      , chennai
      Reviewed on Jul 17, 2019
    • IndusInd Bank Credit Card
      "Good"
      0.5 4.0/5 "Great!"
      I had applied for a PLATINUM CREDIT CARD from Indusind Bank. They sent the card on time. Credit limit is considerably less in comparison to my other cards. They informed that It would b a lifetime free card. IndusInd bank customer service is good.
      Was this review helpful? 0
      , bangalore
      Reviewed on Jul 17, 2019
    • IndusInd Bank Credit Card
      "Excellent"
      0.5 5.0/5 "Blown Away!"
      I had applied an INDUSIND BANK PLATINUM AURA EDGE MASTER CARD. I received the card on time. It is a lifetime free card and its credit limit is nominal. I am getting reward points and cashback offers. Indusind bank customer service is very responsive and helpful.
      Was this review helpful? 0
      , hyderabad
      Reviewed on Jul 17, 2019
    • IndusInd Bank Credit Card
      "Good "
      0.5 4.0/5 "Great!"
      I am using INDUSIND bank credit card for more than a month which was applied through an online. On time I received a card from bank. The credit limit is okay which was given from bank. Not yet use the card. The customer service is good and responsiveness.
      Was this review helpful? 0
      , thane
      Reviewed on Jul 16, 2019
    • IndusInd Bank Credit Card
      "Need to imrprove customer service"
      0.5 4.0/5 "Great!"
      I am using INDUSIND bank credit card for more than 3 months which was applied directly to bank. On time I received a card from bank. It is a life time free credit card.The credit limit is nominal . I use this card for all purposes. The customer service is no proper response.
      Was this review helpful? 1
      , mumbai
      Reviewed on Jul 16, 2019
    • IndusInd Bank Credit Card
      "Good Service"
      0.5 5.0/5 "Blown Away!"
      I have Indusind Bank credit card which was applied through Online .I have received the credit card on time ,The credit limit was really good and it was 85,000 and there was no difficulties faced so far on using this account .The process was very smooth as well .I am really convenient with the service .
      Was this review helpful? 0
      , hyderabad
      Reviewed on Jul 16, 2019
    • IndusInd Bank Credit Card
      "Excellent card"
      0.5 5.0/5 "Blown Away!"
      I have been holding Indusind bank credit card for recently, the have not charged me annual fee as it is life time free credit card, the credit limit which they have given to me was not sufficient, they have given to me up to 90,000 my expectation was 2,00,000 it was very less, their customer care service is good.
      Was this review helpful? 0
      , chennai
      Reviewed on Jul 16, 2019
    • IndusInd Bank Credit Card
      "Good in process"
      0.5 5.0/5 "Blown Away!"
      I have taken the credit card of Indusind Bank. The customer support and response is good. The process was on time and the documents was taken on time too. The credit limit is average and it can be be enhanced. I am not sure on the annual charges for the card.
      Was this review helpful? 0
      , new delhi
      Reviewed on Jul 16, 2019
    • IndusInd Bank Credit Card
      "Excellent"
      0.5 5.0/5 "Blown Away!"
      I applied for Indusind bank INDUSIND BANK PLATINUM AURA EDGE MASTER CARD. Credit limit is nominal. It is a lifetime free card. I am getting reward point and cashback offers. Indusind bank customer service is good. I received the card on time.
      Was this review helpful? 0
      , hyderabad
      Reviewed on Jul 16, 2019
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