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  • Federal Bank Credit Card Customer Care Number

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  • Federal Bank’s credit cards are co-branded with State Bank of India and are internationally accepted. You get comprehensive customer care support and grievance redressal without any hassles with Federal Bank. Here are the contact details.

    Federal Bank 24*7 Credit Card Customer Care Toll-Free Numbers (City-Wise)

    Federal Bank’s round-the-clock pan-India toll-free numbers are 1800-425-1199 or 1800-420-1199. Calling from your mobile number that is registered with the bank will get you faster service as customer identification is easier.

    Federal Bank Credit Card Customer Care International Helpline Number

    You can get any assistance you need for your credit card even when you are abroad. The Federal Bank credit card customer care international helpline numbers are +91-484-2630995 or +91-484-2630994.

    Federal Bank Email Address Details

    You can send an email detailing your complaints or asking any questions about your credit card to the bank at this address: contact@federalbank.co.in

    Federal Bank Credit Card Grievance Redressal

    For grievance redressal of your credit card issues, you can send an email to the address given below:

    For customers in India: support@federalbank.co.in

    For customers abroad: nrisupport@federalbank.co.in

    Here are the steps that you can follow for redressal of your credit card-related grievances:

    1. Call the toll-free customer care number given above.
    2. Contact your nearest branch directly.
    3. Send an email to the mail IDs given above.
    4. If the steps above have not yielded results, submit a form detailing your grievances to the address given below. The form can be downloaded from the bank’s website and can be found here - https://www.federalbank.co.in/documents/10180/86180/Complaint+Form.pdf/1f5e6070-605a-40fe-81fe-a6a8963d485a
      • The Deputy Vice President,
      • Service Quality Department,
      • Federal Towers, Head Office,
      • Aluva, Ernakulam, Kerala – 683 101
    5. If the above steps have not worked, you may contact the Zonal Nodal Officers relevant to your region. Contact details are given in the next section.
    6. If the issue has not been resolved at the Zonal Nodal Officer’s level, you may write to the Chief Operating Officer at the address given below:
    7. Ms. Shalini Warrier,

      Chief Operating Officer,

      CEO’s Secretariat,

      Federal Bank Limited,

      Federal Towers,

      Bank Junction,

      Aluva, Kerala – 683 101

    8. If you have taken all the steps above and still not received a satisfactory redressal of your grievance, you may write to:
    9. The Managing Director & CEO,

      The Federal Bank Ltd., Corporate Office,

      Federal Towers,

      Aluva, Kerala – 683 101

    10. For any complaints that have not been resolved at any of the above levels, you may write to the Banking Ombudsman.

    Federal Bank Zonal Office Contact Details

    Here is the list of zonal officers that you can contact for grievance redressal.

    Zone Designation of Zonal Officer Name of Zonal Officer Email Address Telephone Address
    Bangalore Vice President Rajanarayanan N. bgrr@federalbank.co.in 080-22110054 The Federal Bank Ltd., Zonal Office, 1st Floor, Halcyon Complex, No.9, St. Marks Road, Bangalore-560 001
    Chennai Vice President Eqbal Manoj mdsr@federalbank.co.in 044-28588816 The Federal Bank Ltd., Zonal Office, Bhattad Tower, 1st Floor, 30 West Cott Road, Royapettah, Chennai – 600 014
    Ernakulam Sr. Vice President Anil Kumar V.V. ekmr@federalbank.co.in 0484-2385528 The Federal Bank Ltd., Zonal Office, 6th Floor, Federal Towers, Marine Drive, Ernakulam –682 031
    Kolkata Vice President Dileep B. calg@federalbank.co.in 033-22830842 The Federal Bank Ltd., Zonal Office, 2B, “Regency” 6, Hungerford Street, Kolkata – 700 017
    Kottayam Vice President Joy P.V. ktmr@federalbank.co.in 0481-2302329 The Federal Bank Ltd., Zonal Office, Mar Makil Centenary Memorial Building, SH Mount PO, Kottayam, Kerala – 686 006
    Kozhikode Vice President Regi C.V. kkdr@federalbank.co.in 0495-2744575 The Federal Bank Ltd., 2nd Floor, Federal Towers, 27/97G, Mavoor Road, Kozhikode, Kerala – 673 016
    Mumbai Vice President Deepak Govind P.A. bbyg@federalbank.co.in 022-26506922 The Federal Bank Ltd., Zonal Office, Laxmi Towers, A1, 4th Floor, Bandra Kurla Complex, Bandra East, Mumbai – 400 051
    New Delhi Vice President R. Vardharajan ndlr@federalbank.co.in 011-25881075 The Federal Bank Ltd., Zonal Office, 1/7 Patel Road, East Patel Nagar, New Delhi – 110 008
    Thiruvananthapuram Vice President Kuriakose Conil tvmr@federalbank.co.in 0471-2330485 The Federal Bank Ltd., Zonal Office, Federal Towers, Thiruvananthapuram – 695 001
      

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