Federal Bank by partnering with the State Bank of India offers co-branded credit cards. Any queries/concerns/feedback related to the Federal Bank – SBI credit cards can be raised through the customer helplines provided by the bank.
Besides the regular toll free helplines, Federal Bank also provides other channels such as e-mail contact, postal contact and online complaint forms to address the issues related to its products and services.
For all the queries related to Federal Bank credit card or any other cards including debit cards, gift cards or travel cards the bank’s contact centre is the single point contact.
|Federal Bank Toll Free Numbers (PAN India)||1800 425 1199|
|1800 420 1199|
|Outside India||+91- 484 – 2630994|
|+91- 484 - 2630995|
The helplines are available 24x7 on all working days.
The same helpline can also be used for all the general queries including information about the bank’s products, balance enquiry, cheque related details, information about entries in the account, location of bank branches and ATMs, interest rates and service charges, to raise complaints or suggestions related to the Federal Bank’s products/services, for unlocking internet banking accounts and reissue of passwords, and to know the status of debit cards.
For verification purposes, the bank representative may ask you a few details such as communication address registered with the bank, customer ID, details of last three transactions, date of birth, etc.
If you want to apply for a new Federal Bank credit card or if you have any queries related to existing credit cards you can request a call back from the bank.
An online ‘Request a Call back’ form is available in the bank’s website under the credit cards page. You can fill the form with required details such as contact details, name, address and the like and submit the same to receive a call back.
The bank representative will call you as soon as the bank receives the request. The same form can also be used for other general queries as well.
Customers can also approach the bank through an e-mail with all the details about their query/concern. For quick resolution, send the mail through your personal e-mail address registered with the bank.
|FedNet Internet Banking related email@example.com|
If you are not satisfied with the products/services offered by the bank, you can escalate your issue to the bank’s higher officials through the grievance redressal mechanism.
Federal Bank has a four step grievance redressal mechanism in place to help customers get proper and prompt resolution to their concerns/queries. Mentioned below is the grievance redressal process in detail.
Step:1 – As a first point of contact, Federal Bank customers can approach the bank’s customer care through the toll free helplines – 1800 425 1199 or 1800 420 1199.
Alternatively, they can also approach the branch where their account is maintained to report their issue.
Customers can also use the complaint form available on the bank’s website under the ‘Grievance Redressal’ page to raise their concerns. The duly filled in form should be sent to the address provided below.
Deputy Vice President,
Service Quality Department,
Federal Towers, Head Office,
Kerala - 683 101.
Alternatively, you can also e-mail the form to firstname.lastname@example.org or send it in the form of fax to 0484-2626366.
Step:2 – If you didn’t receive proper resolution through the above listed channels within a week, you can escalate the issue to Federal Bank’s Zonal Nodal Officer appointed for your region.
You can either send a written request or an e-mail to the Zonal Officer describing your concern. The list of Zonal officers of all regions in India are provided below for your reference.
|Region||Name and Address of the Zonal Officer||Phone/Fax||E-mail Address|
|Bangalore||Nandakumar V, The Federal Bank Ltd, Zonal office, 1st Floor, Halcyon Complex, No.9, St. Marks Road, Bangalore - 560001 Karnataka.||080- 22110054 Fax: 080- email@example.com|
|Chennai||Srinivasan K, The Federal Bank Ltd, Zonal Office, Bhattad Tower, 1st Floor, 30, West Cott Road, Royapettah, Chennai - 600014 Tamil Nadu.||044- 28587516 Fax: 044- firstname.lastname@example.org|
|Ernakulum||Sunny N V, The Federal Bank Ltd, Zonal Office, 6th Floor, Federal Towers, Marine Drive, Ernakulum – 682031 Kerala.||0484- 2385520 Fax: 0484- email@example.com|
|Kolkata||Regi C V, The Federal Bank Ltd, Zonal Office 2B, "Regency"6, Hungerford Street, Kolkata – 700017 West Bengal.||033- 22830840 Fax: 033- firstname.lastname@example.org|
|Kottayam||Anil Kumar V V, The Federal Bank Ltd, Zonal Office, Mar Makil Centenary Memorial Building, S H Mount P O, Kottayam – 686006 Kerala.||0481- 2302329 Fax: 0481- email@example.com|
|Kozhikode||Radhakrishnan K, The Federal Bank Ltd, 2nd Floor, Federal Towers, 27/97G, Mavoor Road, Kozhikode – 673016 Kerala.||0495- 2741100 Fax: 0495- firstname.lastname@example.org|
|Mumbai||Deepak Govind P A, The Federal Bank Ltd, Zonal Office, Laxmi Towers, A-1, 4th Floor, Bandra Kurla Complex, Bandra (East), Mumbai - 400 051 Maharastra||022- 26566702 Fax: 022- email@example.com|
|New Delhi||Babu K A, The Federal Bank Ltd, Zonal Office, 1/7, Patel Road, East Patel Nagar, New Delhi - 110 008||011- 25885485 Fax: 011- firstname.lastname@example.org|
Step:3 – If the Zonal Officer didn’t respond within a week or when you are unhappy about the resolution provided, you can take the issue to the bank’s Chief Operating Officer. Write a letter detailing your concern and send it to the address mentioned below.
Chief Operating Officer,
Federal Bank Limited,
Federal Towers, Bank Junction, Aluva,
Kerala - 683 101
Fax: 91 484 262636.
If your issue remains unresolved after contacting all the persons mentioned in the above levels, you can contact Federal Bank’s Managing Director and CEO.
Managing Director and CEO,
The Federal Bank Ltd.,
Federal Towers, Aluva,
Kerala - 683 101.
Step:4 – If the issue is not resolved at the bank level within 30 days of first registering the complaint, you can escalate the same to Banking Ombudsman appointed by the Reserve Bank of India. The officers are appointed for every region and can be approached by writing a letter, sending an e-mail or through phone contact.