Federal Bank’s credit cards are co-branded with State Bank of India and are internationally accepted. You get comprehensive customer care support and grievance redressal without any hassles with Federal Bank. Here are the contact details.
Federal Bank 24*7 Credit Card Customer Care Toll-Free Numbers (City-Wise)
Federal Bank’s round-the-clock pan-India toll-free numbers are 1800-425-1199 or 1800-420-1199. Calling from your mobile number that is registered with the bank will get you faster service as customer identification is easier.
Federal Bank Credit Card Customer Care International Helpline Number
You can get any assistance you need for your credit card even when you are abroad. The Federal Bank credit card customer care international helpline numbers are +91-484-2630995 or +91-484-2630994.
Federal Bank Email Address Details
You can send an email detailing your complaints or asking any questions about your credit card to the bank at this address: email@example.com
Federal Bank Credit Card Grievance Redressal
For grievance redressal of your credit card issues, you can send an email to the address given below:
For customers in India: firstname.lastname@example.org
For customers abroad: email@example.com
Here are the steps that you can follow for redressal of your credit card-related grievances:
- Call the toll-free customer care number given above.
- Contact your nearest branch directly.
- Send an email to the mail IDs given above.
- If the steps above have not yielded results, submit a form detailing your grievances to the address given below. The form can be downloaded from the bank’s website and can be found here - https://www.federalbank.co.in/documents/10180/86180/Complaint+Form.pdf/1f5e6070-605a-40fe-81fe-a6a8963d485a
- The Deputy Vice President,
- Service Quality Department,
- Federal Towers, Head Office,
- Aluva, Ernakulam, Kerala – 683 101
Ms. Shalini Warrier,
Chief Operating Officer,
Federal Bank Limited,
Aluva, Kerala – 683 101
The Managing Director & CEO,
The Federal Bank Ltd., Corporate Office,
Aluva, Kerala – 683 101
Federal Bank Zonal Office Contact Details
Here is the list of zonal officers that you can contact for grievance redressal.
|Zone||Designation of Zonal Officer||Name of Zonal Officer||Email Address||Telephone||Address|
|Bangalore||Vice President||Rajanarayanan N.||firstname.lastname@example.org||080-22110054||The Federal Bank Ltd., Zonal Office, 1st Floor, Halcyon Complex, No.9, St. Marks Road, Bangalore-560 001|
|Chennai||Vice President||Eqbal Manojemail@example.com||044-28588816||The Federal Bank Ltd., Zonal Office, Bhattad Tower, 1st Floor, 30 West Cott Road, Royapettah, Chennai – 600 014|
|Ernakulam||Sr. Vice President||Anil Kumar V.V.||firstname.lastname@example.org||0484-2385528||The Federal Bank Ltd., Zonal Office, 6th Floor, Federal Towers, Marine Drive, Ernakulam –682 031|
|Kolkata||Vice President||Dileep B.||email@example.com||033-22830842||The Federal Bank Ltd., Zonal Office, 2B, “Regency” 6, Hungerford Street, Kolkata – 700 017|
|Kottayam||Vice President||Joy P.V.||firstname.lastname@example.org||0481-2302329||The Federal Bank Ltd., Zonal Office, Mar Makil Centenary Memorial Building, SH Mount PO, Kottayam, Kerala – 686 006|
|Kozhikode||Vice President||Regi C.V.||email@example.com||0495-2744575||The Federal Bank Ltd., 2nd Floor, Federal Towers, 27/97G, Mavoor Road, Kozhikode, Kerala – 673 016|
|Mumbai||Vice President||Deepak Govind P.A.||firstname.lastname@example.org||022-26506922||The Federal Bank Ltd., Zonal Office, Laxmi Towers, A1, 4th Floor, Bandra Kurla Complex, Bandra East, Mumbai – 400 051|
|New Delhi||Vice President||R. Vardharajanemail@example.com||011-25881075||The Federal Bank Ltd., Zonal Office, 1/7 Patel Road, East Patel Nagar, New Delhi – 110 008|
|Thiruvananthapuram||Vice President||Kuriakose Conilfirstname.lastname@example.org||0471-2330485||The Federal Bank Ltd., Zonal Office, Federal Towers, Thiruvananthapuram – 695 001|