Santa Claus comes around just once a year. In the meantime, there are Credit Cards.
  • YES Bank Credit Card Customer Care

    For all credit card queries and complaints, you can get in touch with YES Bank’s customer care centre via any of these methods.

    YES Bank Credit Card Customer Care Toll-Free and Tolled Numbers

    Get in touch with the bank via phone by dialing these numbers:

    YES Bank Credit Card Enquiries

    If you have any of these common enquiries, here’s how you can solve them.

    In Case of Card Theft: If your card is stolen or has been stolen, you will have to block your card immediately. You can do this by calling 18001031212 if you are in India or +91 22 49350000 if you are overseas.

    You can also log in to your net banking account or your mobile application and block your credit card.

    Another way to block your credit card in case it has been stolen or is missing is to do so via SMS. The format for the SMS is:

    • SMS Details: BLKCC space last 4 digits of your credit card
    • SMS Number: +91 9840909000

    Ensure that this SMS is sent from your registered mobile number.

    In Case Your Card is Blocked: If your credit card has been blocked, you will have to notify the customer care centre. Depending on the reason for your card being blocked, they may ask you to either apply for a replacement card or they will unblock the card.

    You will receive your replacement credit card within 7 business days from the date of the request made for replacement.

    YES Bank Credit Card Customer Care International Helpline

    If you are staying or travelling overseas and have a credit card related query, you can call the following international helpline number exclusively for credit cards:

    • +91 22 49350000

    Other international helpline numbers (not exclusively for credit cards) that you can contact are:

    • +91 22 3099 3600 (From Outside India)
    • 1833 380 0149 (USA)
    • 1833 491 0559 (CANADA)
    • 800 048 9153 (UK)
    • 800 3570 3089 (UAE)

    If you stay in Abu Dhabi, you can visit the Abu Dhabi representative office. The address is:

    YES Bank Representative Office

    205, AL Ghaith Office Tower

    Hamdan Street

    PO Box 30848

    Abu Dhabi, UAE

    Email: gib@yesbank.in

    YES Bank Email Address Details

    If you wish to contact the bank via email, send the mail to:

    • yestouch@yesbank.in
    • yestouchcc@yesbank.in (for YES Prosperity Credit Cards)
    • yesfirstcc@yesbank.in (for YES FIRST Credit Cards)

    Alternatively, you can fill in the complaint form on the bank’s website and submit it. This form will automatically be sent to the concerned department. Both existing and new customers can use this form.

    YES Bank Credit Card Grievance Redressal

    YES Bank has in place a grievance redressal policy to ensure that customers receive a satisfactory response to their concerns. The policy specifies the escalation matrix that you can follow to have your problem solved.

    Here’s what the escalation matrix looks like:

    • Level 1: Visit any branch of the bank or contact their customer service centre via any of the methods mentioned earlier.
    • Level 2: If you are not happy with the solution provided, you can contact the grievance redressal officer via any of the following methods:
      • Sangeeta P Head – Grievance Redressal
      • YES Bank Limited
      • YES Bank House,
      • Off Western Express Highway,
      • Santacruz East, Mumbai 400055
      • Email: head.grievanceredressal@yesbank.in
      • Phone No: 022-39489373
    • Level 3: Failing an acceptable solution, you can contact the principal nodal officer. Her details are:
    • Shefali Singh Moza

      Principal Nodal Officer

      YES Bank Limited

      YES Bank House,

      Off Western Express Highway,

      Santacruz East, Mumbai 400055

      Email: principal.nodalofficer@yesbank.in

      Phone No: 022-39489374

    • Level 4: The final level involves contacting the banking ombudsman. So, if your concern isn’t addressed within 30 days, you can contact the banking ombudsman of your city.

    YES Bank Nodal Office Contact Details

    Here are the details of the bank’s nodal officers. You can contact the officer in charge of your territory:

    Area Centre Name Address Contact Number & Email ID
    Gujarat, Union Territories of Dadra and Nagar Haveli, and Daman and Diu Ahmedabad Mr Sharad Saraiya

    YES Bank Ltd Unit No. G/3,102-103 C. G. Centre C. G. Road, Ahmedabad

    Pin code: 380009

    Phone: 079 30459101

    Contact centre: 1800 1200

    sharad.saraiya@yesbank.in

    Karnataka Bengaluru

    Mr Vinodh Sarran

    Back up: Ms. Hitha A.P

    YES Bank Ltd Ground Floor, Prestige Obelisk Municipal No. 3 Kasturba Road Bangalore

    Pin code: 560001

    Phone: 080 49157922

    Contact centre: 1800 1200

    vinodh.sarran@yesbank.in

    Madhya Pradesh Bhopal

    Mr. Sharad Saraiya

    Back up: Mr Kapil Arora

    YES Bank Ltd Plot No 215, Ground Floor Phase 1 M.P Nagar Bhopal, Madhya Pradesh

    Pin code: 462011

    Phone: 0755 6612002

    Contact centre: 1800 1200

    ankur.bansal2@yesbank.in

    Odisha Bhubaneshwar

    Mr. Tushar Kanti Roy

    Back up: Mr. Saswat Jena

    YES Bank Ltd Plot No. 31, Bapuji Nagar Janpath, Bhubaneswar Orissa

    Pin code:751009

    Phone: 0674 2598012

    Contact centre: 1800 1200

    tusharkanti.roy@yesbank.in

    Himachal Pradesh, Punjab, Union Territory of Chandigarh and Panchkula, Yamuna Nagar, and Ambala Districts of Haryana. Chandigarh Mr Bhupinder Pal Singh

    YES Bank Ltd SCO No- 179 and SCO No -180 Sector 17C, Chandigarh

    Pin code: 160017

    Phone: 0172 5037064

    Contact centre: 1800 1200

    bhupinder.singh7@yesbank.in

    Tamil Nadu, Union Territories of Puducherry (except Mahe Region), and Andaman and Nicobar Islands Chennai

    Mr. Vinodh Sarran

    Back up: Shylaja Srinivas

    YES Bank Ltd Ground Floor, No. 143/1 Uttamar Gandhi Salai Nungambakkam Chennai

    Pin code: 600 034

    Phone: 044 66765000

    Contact centre: 1800 1200

    vinodh.sarran@yesbank.in

    Assam, Arunachal Pradesh, Manipur, Meghalaya, Mizoram, Nagaland, and Tripura Guwahati

    Mr. Tushar Kanti

    Back up: Mr. Ashim Kumar Das

    YES Bank Ltd Ground & First Floor Building No. – 115 Goyal Enclave G.S Road, Bhangagarh Guwahati

    Pin code: 781 005

    Phone: 0361 7187552

    Contact centre: 1800 1200

    tusharkanti.roy@yesbank.in

    Andhra Pradesh and Telangana Hyderabad

    Mr Somesh Varman

    Back up: Mr C S J R Murthy

    YES Bank Ltd Ground Floor, Agravanshi Plaza Bearing No 1-8-387 HUDA Lane Off S.P. Road Secunderabad Hyderabad

    Pin code: 500 003

    Phone: 040 42426900

    Contact centre: 1800 1200

    ravindrakumar.maley@yesbank.in

    Rajasthan Jaipur

    Mr Sharad Saraiya

    Back up: Mr Vipin Vyas

    YES Bank Ltd Ground Floor, Plot No: O-19A Ashok Marg, Nr. Ahinsa Circle C-Scheme Jaipur, Rajasthan

    Pin code: 302 001

    Phone: 0141 3329136

    Contact centre: 18001200

    sharad.saraiya@yesbank.in

    Uttar Pradesh (excluding Districts of Ghaziabad, Gautam Buddha Nagar, Saharanpur, Shamli (Prabudh Nagar), Muzaffarnagar, Baghpat, Meerut, Bijnor and Amroha (Jyotiba Phule Nagar) Kanpur

    Mr. Pawan Kumar Tejpaul

    Back up: Mr. Atin Khare

    YES Bank Ltd 14-113 Padam Tower Civil Lines Kanpur

    Pin code: 208 001

    Phone: 0512 6710139

    Contact centre: 1800 1200

    pawan.tejpaul@yesbank.in

    West Bengal and Sikkim Kolkata

    Mr. Tushar Kanti Roy

    Back-up: Ms. Jayati Ghosh

    YES Bank Ltd Ground Floor, 45, Jhowtala Road Kolkata

    Pin code: 700019

    Phone: 033 405813684/40581300

    Contact centre: 1800 1200

    tusharkanti.roy@yesbank.in

    Districts of Mumbai, Mumbai Suburban, and Thane Mumbai (I) Mr Taroon Shahani

    YES Bank Ltd YES Bank Tower IndiaBulls Finance Centre – Tower 2 5th Floor, Senapati Bapat Marg Elphinstone (W), Mumbai

    Pin code: 400013

    Phone: 022 33574248

    Contact centre: 1800 1200

    taroon.shahani@uesbank.in

    Delhi New Delhi (I) Ms Sunaina Gupta

    YES Bank Ltd Mezzanine and First Floor Plot No. 6, Basant Lok Complex Opposite Priya Cinema Vasant Vihar New Delhi

    Pin code: 110057

    Phone: 011 49433455

    Contact centre: 1800 1200

    sunaina.gupta@yesbank.in

    Bihar Patna

    Mr. Tushar Kanti Roy

    Back up: Mr. Anand Kumar

    YES Bank Ltd Ground & Mezzanine Floor Unit No 201, 2nd Floor Rajendra Ram Plaza Plot No: 875, Holding No: 373 Circle No: 6, Exhibition Road, Patna

    Pin code: 800 001

    Phone: 0612 3009003/ 02

    Contact centre: 1800 1200

    tusharkanti.roy@yesbank.in

    Kerala, Union Territory of Lakshadweep, and Union Territory of Puducherry (only Mahe Region) Thiruvananthapuram

    Mr. Vinodh Sarran

    Back up: Mr. Binoj Davies

    YES Bank Ltd Shop # 101 & 201, Annas Arcade, Spencer's Junction M G. Road Thiruvananthapuram

    Pin code: 695001

    Phone: 0484 2809828

    Contact centre: 1800 1200

    vinodh.sarran@yesbank.in

    Haryana (except Panchkula, Yamuna Nagar and Ambala Districts) and Ghaziabad and Gautam Budh Nagar districts of Uttar Pradesh New Delhi (II) Ms Sunaina Gupta

    YES Bank Ltd Mezzanine and First Floor Plot No. 6, Basant Lok Complex Opposite Priya Cinema Vasant Vihar New Delhi

    Pin code: 110057

    Phone: 011 49433455

    Contact centre: 1800 1200

    sunaina.gupta@yesbank.in

    Jharkhand Ranchi

    Mr. Tushar Kanti Roy

    Back up: Mr. Himanshu Kumar

    YES Bank Ltd Crosswindz, 41 Court Road, Ranchi Jharkhand

    Pin code: 834001

    Phone: 0651 2212711 / 713

    Contact centre: 1800 2000

    tusharkanti.roy@yesbank.in

    State of Uttarakhand and seven districts of Western Uttar Pradesh namely, Saharanpur, Shamli (Prabudh Nagar), Muzaffarnagar, Baghpat, Meerut, Bijnor and Amroha (Jyotiba Phule Nagar) Dehradun

    Mr. Tejpreet Singh

    Back up: Mr Vikas Sinha

    YES Bank Ltd Ground Floor, 56 Rajpur Road, Dehradun, Uttarakhand

    Pin code: 249201

    Phone: 0135 3061056

    Contact centre: 1800 2000

    tejpreet.singh@yesbank.in

    Chhattisgarh Raipur

    Mr. Tushar Kanti

    Back up: Mr. Priyadutta Panigrahi

    YES Bank Ltd Ground and 1st Floor Golchha Chambers Near Holy Heart School Civil Lines, Raipur Chhattisgarh

    Pin code: 492001

    Phone: 0771 4210202

    Contact centre: 1800 2000

    tusharkanti.roy@yesbank.in

    State of Jammu and Kashmir Jammu

    Mr Bhupinder Pal Singh

    Back up: Mr. Kapil Gupta

    YES Bank Ltd Ground Floor, Plot No. 20 Block B/C, Gandhi Nagar Green Belt Jammu

    Pin code: 180004

    Phone: 0191 2439871

    Contact centre: 1800 2000

    bhupinder.singh7@yesbank.in

    Goa and Maharashtra, (except the districts of Mumbai, Mumbai Suburban, and Thane) Mumbai (II) Mr Taroon Shahani

    YES Bank Ltd YES Bank Tower IndiaBulls Finance Centre – Tower 2 5th Floor, Senapati Bapat Marg Elphinstone (W), Mumbai

    Pin code: 400013

    Phone: 022 33574248

    Contact centre: 1800 2000

    taroon.shahani@uesbank.in

    Write to YES Bank

    You can send your complaint by post as well. Address your letters to:

    Corporate Headquarters

    YES Bank Tower, IFC – 2

    15th Floor, Senapati Bapat Marg

    Elphinstone (W)

    Mumbai 400 013

    Email: yestouch@yesbank.in

    You can also address the northern regional corporate office. The address for the same is:

    Northern Regional Corporate Office

    YES Bank Limited

    48, Nyaya Marg

    Chanakyapuri

    New Delhi 110021

    Email: yestouch@yesbank.in

    If all of these methods fail to provide you with an adequate solution to your concern, you can approach the banking ombudsman. The banking ombudsman is appointed by the Reserve Bank of India for each city.

    It is important to note, however, that before you approach the banking ombudsman, you will need a letter from YES Bank stating that your complaint was not resolved within one month from the date of which the bank first received the complaint.

    FAQs on YES Bank Credit Card Customer Care

    1. Can I call the customer care to redeem my credit card reward points?

      Yes, you can. However, the customer care number to redeem reward points is 1800 419 0600.

    2. Can I just walk in and meet the bank branch manager?

      There may be instances where you may not be able to meet the branch manager, especially if they have prior commitments. A better way to meet the manager and air your concern is to visit the branch on the 7th of every month. This is the date on which YES Bank observes Customer Day. On this day, you can air your concerns to the bank staff from 3:00 p.m. to 5:00 p.m.

    3. Is there any other way to get in touch with YES Bank’s customer service centre?

      If you don’t wish to use any of the methods mentioned above to have your query addressed, you can always log in to your net banking account, navigate to the mailbox, and write to the bank. You can also follow the bank’s social media platforms and address your query on those platforms.

    4. How soon can I expect a response to a complaint I have raised?

      In general, the bank will try and get back to you within 7 working days. If you have previously filed a complaint and haven’t yet received a resolution, do provide the complaint number to the bank officials so that it can be tracked.

    5. Which number should I call to get access to the Credit Fitness Tracker?

      The FinBooster: YES Bank-BankBazaar Co-branded Credit Card gives you access to the Credit Fitness Tracker, so, you can call the customer care at 1800 419 0600 and apply for the credit card.

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