Yes Bank believes in providing the best service to their customers, which is why their customer care provides 24 hours service on all 7 days of the week. Their customer care executives are always ready to provide solutions and answers to people’s issues and queries. The bank has various channels through which credit card holders can contact the bank. These channels include toll – free phone numbers, feedback and complaint forms, SMS service, etc.
Yes Bank provides assistance to their customers at any time on any day of the week. Customers can contact the Toll – Free number of the bank whenever they need any help with their credit cards. Cardholders visiting another country can contact on the bank’s international 24 x 7 Toll – Free numbers when they need any assistance.
Yes Bank Credit Card Customer Care Toll – Free Numbers:
|Toll – Free Number for Landlines and Mobiles in India||1800 103 1212|
|Outside India||+91 22 4935 0000|
Yes Bank credit card holders who want to contact the bank from outside India can use the following numbers –
|+91 22 3099 3600|
|U.S.A. or Canada||1877 659 8044|
|U.K.||808 178 5133|
|U.A.E.||8000 3570 3089|
Yes Bank credit card customers can also write an e-mail to email@example.com to raise all their concerns/queries/feedback.
Yes Bank has an ISO-standard complaint management policy in place to ensure consistent superior service experience is being delivered to its customers.
The three-level grievance redressal mechanism helps customers to solve all their queries and concerns with less hassle.
Yes Banks’s redressal process is mentioned below in detail.
Level: 1 – The initial step to take when you have any issue/concern related to the bank’s products or services is to raise the same through any of the following channels
|SME or Mid-Sized Companiesfirstname.lastname@example.org|
|Loyalty reward email@example.com|
The bank also observes the 7th day of every month as ‘Customer Day’ and allows all its customers to share their opinion/feedback/complaints on its products/services. You can walk-in on that day between 3 pm and 5 pm to take your concerns to the bank’s notice.
Level-2: If the complaint/grievance remains resolved even after reporting through multiple channels or if you are not happy with the kind of resolution received through Level-1, you can escalate the issue to Yes Bank’s Grievance Redressal Officer. Contact details of the officer are provided below.
|Priti Yennemadi Head – Grievance Redressal Yes Bank Limited 5th Floor, IFC, Yes Bank Tower, Elphinstone (W), Mumbai – firstname.lastname@example.org||022-39489373|
Level-3: The next level of escalation includes raising your concern to Yes Bank’s Principal Nodal Officer, the details of whom are mentioned below
|Ratan Kumar Kesh Principal Nodal Officer Yes Bank Limited, 5th Floor, IFC, Yes Bank Tower, Elphinstone (W), Mumbai - email@example.com||022-39489374|
Yes Bank typically responds to any kind of grievances in seven working days. However, the turnaround time may vary based on the product/service.
If your issue is not resolved after 30 days of registering your complaint, you can contact Banking Ombudsman appointed for your city. The contact details of the same are listed below for your reference.
|City||Address||Contact Number||Operation Area|
|Ahmedabad||C/o Reserve Bank of India, La Gajjar Chambers, Ashram Road, Ahmedabad 380 009 E-mail: firstname.lastname@example.org||079 2658 2357 or 079 2658 6718||Daman and Diu, Gujarat, Dadra and Nagar Haveli|
|Bengaluru||C/o Reserve Bank of India,10/3/8, Nrupathunga Road, Bengaluru 560 001 Email : email@example.com||080 2221 0771 or 080 2227 5629||Karnataka|
|Bhopal||C/o Reserve Bank of India, Hoshangabad Road, Post Box Number 32, Bhopal 462 011 Email : firstname.lastname@example.org||0755 2573 772 or 0755 2573 776||Chhattisgarh, Madhya Pradesh|
|Bhubaneswar||C/o Reserve Bank of India,Pt. Jawaharlal Nehru Marg, Bhubaneswar 751 001 Email : email@example.com||0674 2396 207 or 0674 2396 008||Odisha|
|Chandigarh||C/o Reserve Bank of India, New Office Building, Sector 17, Central Vista, Chandigarh 160 017 Email : firstname.lastname@example.org||0172 2721 109 or 0172 2721 011||Chandigarh, Panchkula, Yamuna Nagar and Ambala Districts of Haryana, Himachal Pradesh, Punjab|
|Chennai||C/o Reserve Bank of India, Fort Glacis, Chennai 600 001 Email : email@example.com||044 2539 9170 or 044 2539 5963 0r 044 2539 9159||Tamil Nadu, Puducherry (excludes the Mahe Region), Andaman and Nicobar Islands|
|Guwahati||C/o Reserve Bank of India, Station Road, Pan Bazar,Guwahati 781 001 Email : firstname.lastname@example.org||0361 2542 556 or 0361 2540 445||Assam, Manipur, Arunachal Pradesh, Nagaland, Meghalaya, Mizoram, Tripura|
|Hyderabad||C/o Reserve Bank of India, 6-1-56, Secretariat Road, Saifabad, Hyderabad 500 004 Email : email@example.com||040 2321 0013 or 040 2324 3970||Andhra Pradesh, Telangana|
|Jaipur||C/o Reserve Bank of India, Ram Bagh Circle, Tonk Road, Post Box Number 12, Jaipur 302 004 Email : firstname.lastname@example.org||0141 5107 973 or 0141 5101 331||Rajasthan|
|Kanpur||C/o Reserve Bank of India, M.G. Road, Post Box Number 82, Kanpur 208 001 Email : email@example.com||0512 2306 278 or 0512 2303 004||Uttar Pradesh (excludes Ghaziabad and Gautam Buddha Nagar Districts), Uttarakhand|
|Kolkata||C/o Reserve Bank of India,15, Netaji Subhash Road, Kolkata 700 001 Email : firstname.lastname@example.org||033 2230 4982 or 033 2230 5899||Sikkim, West Bengal|
|Mumbai||C/o Reserve Bank of India, 4th Floor, RBI Byculla Office Building, Opp. Mumbai Central Railway Station, Byculla, Mumbai-400 008 Email : email@example.com||022 23022028 or 022 23022024||Maharashtra, Goa|
|New Delhi||C/o Reserve Bank of India, Sansad Marg, New Delhi Email : firstname.lastname@example.org||011 2372 5445 or 011 2371 0882||Delhi, Gautam Budh Nagar and Ghaziabad Districts of Uttar Pradesh, Jammu and Kashmir, Haryana (excludes Yamuna Nagar, Panchkula and Ambala Districts)|
|Patna||C/o Reserve Bank of India Patna-800 001 Email : email@example.com||0612 232 2569 or 0612 232 3734||Jharkhand, Bihar|
|Thiruvananthapuram||C/o Reserve Bank of India Bakery Junction Thiruvananthapuram-695 033 Email : firstname.lastname@example.org||0471 233 2723 or 0471 232 3959||Lakshadweep and Mahe Region of Puducherry, Kerala|
|New Delhi (II)||C/o Reserve Bank of India Sansad Marg, New Delhi Email : email@example.com||011 23724856||Haryana and Ghaziabad and Gautam Budh Nagar districts of Uttar Pradesh|
|Dehradun||C/o Reserve Bank of India 74/1 GMVN Building, 3rd floor, Rajpur Road, Dehradun - 248 001||0135 2742003||Uttarakhand and seven districts of Uttar Pradesh|
|Ranchi||C/o Reserve Bank of India 54/949, Shubhashish Parisar, Satya Prem Vihar Mahadev Ghat Road, Sundar Nagar, Raipur- 492013||0771 2242566||Chhattisgarh|
|Jammu||C/o Reserve Bank of India, Rail Head Complex, Jammu- 180012||0191 2477617||State of Jammu and Kashmir|