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    Yes Bank Credit Card Customer Care

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    Yes Bank Credit Card Customer Care is Rated as "Excellent!" by 8 Users

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    Yes Bank believes in providing the best service to their customers, which is why their customer care provides 24 hours service on all 7 days of the week. Their customer care executives are always ready to provide solutions and answers to people’s issues and queries. The bank has various channels through which credit card holders can contact the bank. These channels include toll – free phone numbers, feedback and complaint forms, SMS service, etc.

    Yes Bank Credit Card Customer Care Phone Numbers:

    Yes Bank provides assistance to their customers at any time on any day of the week. Customers can contact the Toll – Free number of the bank whenever they need any help with their credit cards. Cardholders visiting another country can contact on the bank’s international 24 x 7 Toll – Free numbers when they need any assistance.

    Yes Bank Credit Card Customer Care Toll – Free Numbers:

    Type

    Contact Number

    Toll – Free Number for Landlines and Mobiles in India

    +91 22 3099 3600

    Yes Bank Credit Card Customer Care International Toll – Free Numbers:

    Yes Bank credit card holders who want to contact the bank from outside India can use the following numbers –

    Country

    Toll – Free Number

    U.S.A. or Canada

    1877 659 8044

    U.K.

    808 178 5133

    U.A.E.

    8000 3570 3089

    Yes Bank Credit Card Customer Care – SMS Service:

    Yes Bank credit card holders can get any help with problems related to their cards simply by sending an SMS. They have to write the following information in the SMS and send it to +91 92233 90909 –

    ‘Help’ (SPACE) <CUST ID>

    Yes Bank Credit Card Customer Care – Online Service:

    Yes Bank card holders can login to the website of the bank to get any help related to their credit cards online. They can also compose and send an Email to the bank at [email protected]

    Yes Bank Complaint Form:

    In case Yes Bank credit card holders have any complaints, they can fill the complaint form on the website of the bank and submit it. The bank will respond to the complaints within 7 working days

    Yes Bank Escalation of Grievances:

    Yes Bank ensures that their customers get the best service possible. If a customer makes a query, they respond to it very quickly and in case of complaints, they give the best solutions available. In case a customer is not happy with the service, they are allowed to escalate the issue and take it to the higher authority.

    If a credit cardholder wishes to escalate the issue in person, they can visit the nearest branch of the bank and meet the Regional Business Leader or the Branch Business Leader. If he or she wishes to escalate it through another medium, they can contact the Nodal Officer. The contact details of the Principal Nodal Officer are as follows –

    • Deepak Kr Mandhwani,

    Principal Nodal Officer,

    YES Bank Ltd.,

    7th Floor, Tower B, Building Number 8,

    DLF Cyber City Phase II,

    Gurgaon, Haryana, India

    Contact Number – +91 124 461 9006

    Fax Number – +91 124 256 0060

    Email – [email protected]

    If the customers do not get a response from the Regional Business Leader or the Branch Business Leader or the Head of Customer Service and Contact Centre within a period of 10 working days, they can take the matter to the higher authority. They can contact on the following details to make the complaint –

    • Ratan Kumar,

    Senior President and Country Head,

    Branch Service Delivery,

    Yes Bank Ltd.,

    22nd Floor, IFC, Yes Bank Tower,

    IFC Mumbai, Maharashtra, India 400013

    Contact Number – +91 124 461 9044

    Email – [email protected]

    If customers do not get any reply within a month, they can take the issue to the Banking Ombudsman.

    Details of Banking Ombudsman

    City

    Address

    Contact Number

    Operation Area

    Ahmedabad

    C/o Reserve Bank of India, 
    La Gajjar Chambers, Ashram Road, 
    Ahmedabad 380 009 

    079 2658 2357 or 079 2658 6718 

    Daman and Diu, Gujarat, Dadra and Nagar Haveli

    Bengaluru

    C/o Reserve Bank of India,
    10/3/8, Nrupathunga Road, 
    Bengaluru 560 001 

    080 2221 0771 or 080 2227 5629 

    Karnataka

    Bhopal

    C/o Reserve Bank of India, 
    Hoshangabad Road, 
    Post Box Number 32, Bhopal 462 011 

    0755 2573 772 or 0755 2573 776 

    Chhattisgarh, Madhya Pradesh

    Bhubaneswar

    C/o Reserve Bank of India,
    Pt. Jawaharlal Nehru Marg, 
    Bhubaneswar 751 001 

    0674 2396 207 or 0674 2396 008 

    Odisha

    Chandigarh

    C/o Reserve Bank of India, 
    New Office Building, 
    Sector 17, Central Vista, 
    Chandigarh 160 017 

    0172 2721 109 or 0172 2721 011

    Chandigarh, Panchkula, Yamuna Nagar and Ambala Districts of Haryana, Himachal Pradesh, Punjab

    Chennai

    C/o Reserve Bank of India, 
    Fort Glacis,

    Chennai 600 001 

    044 2539 9170 or 044 2539 5963 0r 044 2539 9159

    Tamil Nadu, Puducherry (excludes the Mahe Region), Andaman and Nicobar Islands

    Guwahati

    C/o Reserve Bank of India, 
    Station Road, Pan Bazar,
    Guwahati 781 001 

    0361 2542 556 or 0361 2540 445

    Assam, Manipur, Arunachal Pradesh, Nagaland, Meghalaya, Mizoram, Tripura

    Hyderabad

    C/o Reserve Bank of India, 
    6-1-56, Secretariat Road, 
    Saifabad, Hyderabad 500 004 

    040 2321 0013 or 040 2324 3970 

    Andhra Pradesh, Telangana

    Jaipur

    C/o Reserve Bank of India, 
    Ram Bagh Circle, 
    Tonk Road, Post Box Number 12, 
    Jaipur 302 004 

    0141 5107 973 or 0141 5101 331

    Rajasthan

    Kanpur

    C/o Reserve Bank of India, 
    M.G. Road, Post Box Number 82, 
    Kanpur 208 001 

    0512 2306 278 or 0512 2303 004

    Uttar Pradesh (excludes Ghaziabad and Gautam Buddha Nagar Districts), Uttarakhand

    Kolkata

    C/o Reserve Bank of India,
    15, Netaji Subhash Road, 
    Kolkata 700 001 

    033 2230 6222 or 033 2230 5580

    Sikkim, West Bengal

    Mumbai

    C/o Reserve Bank of India, 
    Garment House, Third Floor, 
    Dr.Annie Besant Road, 
    Worli, Mumbai 400 018 

    022 2492 4607 or 022 2496 0893

    Maharashtra, Goa

    New Delhi

    C/o Reserve Bank of India, 
    Sansad Marg, New Delhi, 

    011 2372 5445 or 011 2371 0882

    Delhi, Gautam Budh Nagar and Ghaziabad Districts of Uttar Pradesh, Jammu and Kashmir, Haryana (excludes Yamuna Nagar, Panchkula and Ambala Districts)

    Patna

    C/o Reserve Bank of India, 
    Patna 800 001 

    0612 232 2569 or 0612 232 3734

    Jharkhand, Bihar

    Thiruvananthapuram

    C/o Reserve Bank of India, 
    Bakery Junction, 
    Thiruvananthapuram 695 033 

    0471 233 2723 or 0471 232 3959

    Lakshadweep and Mahe Region of Puducherry, Kerala

    Yes Bank Customer Feedback:

    Yes Bank considers the opinion of their customers very important, which is why they allow their customers to send feedback along with suggestions online to the bank. The form is available on their website.

    Report incorrect data.

    About Yes Bank:

    Yes Bank is one of the leading banks in India with more than 630 branches. The headquarters of the bank is located in Mumbai. Yes Bank provides a wide range of banking products and services to their customers, helping them find the best solutions to all their financial problems. The products include credit cards, debit cards, deposits, insurance, etc. Credit cards issued by Yes Bank are popular because of the number of rewards and benefits they have to offer.

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