Yes Bank Credit Card Customer Care

Yes Bank believes in providing the best service to their customers, which is why their customer care provides 24 hours service on all 7 days of the week. Their customer care executives are always ready to provide solutions and answers to people’s issues and queries. The bank has various channels through which credit card holders can contact the bank. These channels include toll – free phone numbers, feedback and complaint forms, SMS service, etc.

Yes Bank Credit Card Customer Care Phone Numbers:

Yes Bank provides assistance to their customers at any time on any day of the week. Customers can contact the Toll – Free number of the bank whenever they need any help with their credit cards. Cardholders visiting another country can contact on the bank’s international 24 x 7 Toll – Free numbers when they need any assistance.

Yes Bank Credit Card Customer Care Toll – Free Numbers:

Yes Bank Credit Card Customer Care International Toll – Free Numbers:

Yes Bank credit card holders who want to contact the bank from outside India can use the following numbers –

Yes Bank Credit Card Customer Care – SMS Service:

Yes Bank credit card holders can get any help with problems related to their cards simply by sending an SMS. They have to write the following information in the SMS and send it to +91 92233 90909 –

‘Help’ (SPACE) <CUST ID>

Yes Bank Credit Card Customer Care – Online Service:

Yes Bank card holders can login to the website of the bank to get any help related to their credit cards online. They can also compose and send an Email to the bank at yestouch@yesbank.in.

Yes Bank Complaint Form:

In case Yes Bank credit card holders have any complaints, they can fill the complaint form on the website of the bank and submit it. The bank will respond to the complaints within 7 working days

Yes Bank Escalation of Grievances:

Yes Bank ensures that their customers get the best service possible. If a customer makes a query, they respond to it very quickly and in case of complaints, they give the best solutions available. In case a customer is not happy with the service, they are allowed to escalate the issue and take it to the higher authority.

If a credit cardholder wishes to escalate the issue in person, they can visit the nearest branch of the bank and meet the Regional Business Leader or the Branch Business Leader. If he or she wishes to escalate it through another medium, they can contact the Nodal Officer. The contact details of the Principal Nodal Officer are as follows –

• Deepak Kr Mandhwani,

Principal Nodal Officer,

YES Bank Ltd.,

7th Floor, Tower B, Building Number 8,

DLF Cyber City Phase II,

Gurgaon, Haryana, India

Contact Number – +91 124 461 9006

Fax Number – +91 124 256 0060

Email – PrincipalNodalOffice@yesbank.in

If the customers do not get a response from the Regional Business Leader or the Branch Business Leader or the Head of Customer Service and Contact Centre within a period of 10 working days, they can take the matter to the higher authority. They can contact on the following details to make the complaint –

• Ratan Kumar,

Senior President and Country Head,

Branch Service Delivery,

Yes Bank Ltd.,

22^nd Floor, IFC, Yes Bank Tower,

IFC Mumbai, Maharashtra, India 400013

Contact Number – +91 124 461 9044

Email – countryhead.bsd@yesbank.in

If customers do not get any reply within a month, they can take the issue to the Banking Ombudsman.

Yes Bank Customer Feedback:

Yes Bank considers the opinion of their customers very important, which is why they allow their customers to send feedback along with suggestions online to the bank. The form is available on their website.

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About Yes Bank:

Yes Bank is one of the leading banks in India with more than 630 branches. The headquarters of the bank is located in Mumbai. Yes Bank provides a wide range of banking products and services to their customers, helping them find the best solutions to all their financial problems. The products include credit cards, debit cards, deposits, insurance, etc. Credit cards issued by Yes Bank are popular because of the number of rewards and benefits they have to offer.