Santa Claus comes around just once a year. In the meantime, there are Credit Cards.

Yes Bank Credit Card Customer Care

For all credit card related queries and complaints, you can get in touch with YES Bank’s customer care centre via any of these methods.

YES Bank Credit Card Customer Care Toll-Free and Tolled Numbers

Get in touch with the bank via phone by dialling these numbers:

  • 1800 103 6000 (toll-free number for YES FIRST Credit Cards and for calls made within India)
  • Yes Bank Credit Card Helpline Number
    Yes Bank Credit Card 24*7 Toll free Number
  • 1800 103 1212 (toll-free number for YES Prosperity Credit Cards and for calls made within India)
  • +91 22 49350000 (calls made outside of India)

YES Bank Credit Card Enquiries

If you have any of these common enquiries, here’s how you can solve them.

In Case of Card Theft: If your card is stolen or has been stolen, you will have to block your card immediately. You can do this by calling 18001031212 if you are in India or +91 22 49350000 if you are overseas.

You can also log in to your net banking account or your mobile application and block your credit card.

Another way to block your credit card in case it has been stolen or is missing is to do so via SMS. The format for the SMS is:

  • SMS Details: BLKCC space last 4 digits of your credit card
  • SMS Number: +91 9840909000

Ensure that this SMS is sent from your registered mobile number.

In Case Your Card is Blocked: If your credit card has been blocked, you will have to notify the customer care centre. Depending on the reason for your card being blocked, they may ask you to either apply for a replacement card or they will unblock the card.

You will receive your replacement credit card within 7 business days from the date of the request made for replacement.

YES Bank Credit Card Customer Care International Helpline

If you are staying or travelling overseas and have a credit card related query, you can call the following international helpline number exclusively for credit cards:

  • +91 22 49350000

Other international helpline numbers (not exclusively for credit cards) that you can contact are:

  • +91 22 3099 3600 (From Outside India)
  • 1833 380 0149 (USA)
  • 1833 491 0559 (CANADA)
  • 800 048 9153 (UK)
  • 8000 3570 2510 (UAE)

If you stay in Abu Dhabi, you can visit the Abu Dhabi representative office. The address is:

YES Bank Representative Office

205, AL Ghaith Office Tower

Hamdan Street

PO Box 30848

Abu Dhabi, UAE

Email: gib@yesbank.in

YES Bank Email Address Details

If you wish to contact the bank via email, send the mail to:

  • yestouch@yesbank.in
  • yestouchcc@yesbank.in (for YES Prosperity Credit Cards)
  • yesfirstcc@yesbank.in (for YES FIRST Credit Cards)

Alternatively, you can fill in the complaint form on the bank’s website and submit it. This form will automatically be sent to the concerned department. Both existing and new customers can use this form.

YES Bank Credit Card Grievance Redressal

YES Bank has in place a grievance redressal policy to ensure that customers receive a satisfactory response to their concerns. The policy specifies the escalation matrix that you can follow to have your problem solved.

Here’s what the escalation matrix looks like:

  • Level 1: Visit any branch of the bank or contact their customer service centre via any of the methods mentioned earlier.
  • Level 2: If you are not happy with the solution provided, you can contact the grievance redressal officer via any of the following methods:
    • Email: head.grievanceredressal@yesbank.in
    • Phone: 022 39489373
    • Address:
    • Sangeeta P

      Head – Grievance Redressal

      Yes Bank Limited

      5th Floor, IFC, Yes Bank Tower

      Elphinstone (W), Mumbai - 400013

  • Level 3: Failing an acceptable solution, you can contact the principal nodal officer. Her details are:
  • Swarupananda Mallick

    Principal Nodal Officer

    YES Bank Limited 5th Floor, IFC,

    YES Bank Tower, Elphinstone (W), Mumbai – 400013

    Email: principal.nodalofficer@yesbank.in

    Phone Number: 022-39489374

  • Level 4: The final level involves contacting the banking ombudsman. So, if your concern isn’t addressed within 30 days, you can contact the banking ombudsman of your city.

YES Bank Nodal Office Contact Details

Here are the details of the bank’s nodal officers. You can contact the officer in charge of your territory:

Area Centre Name Address Contact Number & Email ID
Gujarat, Union Territories of Dadra and Nagar Haveli, and Daman and Diu Ahmedabad Mr Sharad Saraiya

YES Bank Ltd Unit No. G/3,102-103 C. G. Centre C. G. Road, Ahmedabad

Pin code: 380009

Phone: 079 30459101

Contact centre: 1800 1200

sharad.saraiya@yesbank.in

Karnataka Bengaluru

Mr Vinodh Sarran

Back up: Ms. Hitha A.P

YES Bank Ltd Ground Floor, Prestige Obelisk Municipal No. 3 Kasturba Road Bangalore

Pin code: 560001

Phone: 080 49157922

Contact centre: 1800 1200

vinodh.sarran@yesbank.in

Madhya Pradesh Bhopal

Mr. Sharad Saraiya

Back up: Mr Kapil Arora

YES Bank Ltd Plot No 215, Ground Floor Phase 1 M.P Nagar Bhopal, Madhya Pradesh

Pin code: 462011

Phone: 0755 6612002

Contact centre: 1800 1200

ankur.bansal2@yesbank.in

Odisha Bhubaneshwar

Ms Arunima Nanda

Back up: Mr Saswat Jena

YES Bank Ltd Plot No. 31, Bapuji Nagar Janpath, Bhubaneswar Orissa

Pin code:751009

Phone: 0674 2598012

Contact centre: 1800 1200

arunima.nanda@yesbank.in

Himachal Pradesh, Punjab, Union Territory of Chandigarh and Panchkula, Yamuna Nagar, and Ambala Districts of Haryana. Chandigarh Mr Bhupinder Pal Singh

YES Bank Ltd SCO No- 179 and SCO No -180 Sector 17C, Chandigarh

Pin code: 160017

Phone: 0172 5037064

Contact centre: 1800 1200

bhupinder.singh7@yesbank.in

Tamil Nadu, Union Territories of Puducherry (except Mahe Region), and Andaman and Nicobar Islands Chennai

Mr Somesh Varman

Back up: Ms Sangeetha Seshasayee

YES Bank Ltd Ground Floor, No. 143/1 Uttamar Gandhi Salai Nungambakkam Chennai

Pin code: 600 034

Phone: 044 66765000

Contact centre: 1800 1200

somesh.varman@yesbank.in

Assam, Arunachal Pradesh, Manipur, Meghalaya, Mizoram, Nagaland, and Tripura Guwahati

Mr. Swarupananda Mallick

Back up: Mr. Anjan Taluqda

YES Bank Ltd Ground & First Floor Building No. – 115 Goyal Enclave G.S Road, Bhangagarh Guwahati

Pin code: 781 005

Phone: 0361 7187552

Contact centre: 1800 1200

arunima.nanda@yesbank.in

Andhra Pradesh and Telangana Hyderabad

Mr Somesh Varman

Back up: Mr C S J R Murthy

YES Bank Ltd Ground Floor, Agravanshi Plaza Bearing No 1-8-387 HUDA Lane Off S.P. Road Secunderabad Hyderabad

Pin code: 500 003

Phone: 040 42426900

Contact centre: 1800 1200

somesh.varman@yesbank.in

Rajasthan Jaipur

Mr Sharad Saraiya

Back up: Mr Vipin Vyas

YES Bank Ltd Ground Floor, Plot No: O-19A Ashok Marg, Nr. Ahinsa Circle C-Scheme Jaipur, Rajasthan

Pin code: 302 001

Phone: 0141 3329136

Contact centre: 18001200

sharad.saraiya@yesbank.in

Uttar Pradesh (excluding Districts of Ghaziabad, Gautam Buddha Nagar, Saharanpur, Shamli (Prabudh Nagar), Muzaffarnagar, Baghpat, Meerut, Bijnor and Amroha (Jyotiba Phule Nagar) Kanpur

Mr. Bhupinder Pal Singh

Back up: Mr Atin Khare

YES Bank Ltd 14-113 Padam Tower Civil Lines Kanpur

Pin code: 208 001

Phone: 0512 6710139

Contact centre: 1800 1200

ankur.bansal2@yesbank.in

West Bengal and Sikkim Kolkata Mr. Swarupananda Mallick

YES Bank Ltd Ground Floor, 45, Jhowtala Road Kolkata

Pin code: 700019

Phone: 033 405813684/40581300

Contact centre: 1800 1200

arunima.nanda@yesbank.in

Districts of Mumbai, Mumbai Suburban, and Thane Mumbai (I) Mr Taroon Shahani

YES Bank Ltd YES Bank Tower IndiaBulls Finance Centre – Tower 2 5th Floor, Senapati Bapat Marg Elphinstone (W), Mumbai

Pin code: 400013

Phone: 022 33574248

Contact centre: 1800 1200

taroon.shahani@uesbank.in

Delhi New Delhi (I) Ms Sunaina Gupta

YES Bank Ltd Mezzanine and First Floor Plot No. 6, Basant Lok Complex Opposite Priya Cinema Vasant Vihar New Delhi

Pin code: 110057

Phone: 011 49433455

Contact centre: 1800 1200

sunaina.gupta@yesbank.in

Bihar Patna

Mr. Swarupananda Mallick

Back up: Mr Vijay Kumar

YES Bank Ltd Ground & Mezzanine Floor Unit No 201, 2nd Floor Rajendra Ram Plaza Plot No: 875, Holding No: 373 Circle No: 6, Exhibition Road, Patna

Pin code: 800 001

Phone: 0612 3009003/ 02

Contact centre: 1800 1200

arunima.nanda@yesbank.in

Kerala, Union Territory of Lakshadweep, and Union Territory of Puducherry (only Mahe Region) Thiruvananthapuram

Mr Somesh Varman

Back up: Mr. Binoj Davies

YES Bank Ltd Shop # 101 & 201, Annas Arcade, Spencer's Junction M G. Road Thiruvananthapuram

Pin code: 695001

Phone: 0484 2809828

Contact centre: 1800 1200

somesh.varman@yesbank.in

Haryana (except Panchkula, Yamuna Nagar and Ambala Districts) and Ghaziabad and Gautam Budh Nagar districts of Uttar Pradesh New Delhi (II) Ms Sunaina Gupta

YES Bank Ltd Mezzanine and First Floor Plot No. 6, Basant Lok Complex Opposite Priya Cinema Vasant Vihar New Delhi

Pin code: 110057

Phone: 011 49433455

Contact centre: 1800 1200

sunaina.gupta@yesbank.in

Jharkhand Ranchi

Mr. Swarupananda Mallic

Back up: Mr. Himanshu Kumar

YES Bank Ltd Crosswindz, 41 Court Road, Ranchi Jharkhand

Pin code: 834001

Phone: 0651 2212711 / 713

Contact centre: 1800 2000

arunima.nanda@yesbank.in

State of Uttarakhand and seven districts of Western Uttar Pradesh namely, Saharanpur, Shamli (Prabudh Nagar), Muzaffarnagar, Baghpat, Meerut, Bijnor and Amroha (Jyotiba Phule Nagar) Dehradun

Mr. Tejpreet Singh

Back up: Mr Vikas Sinha

YES Bank Ltd Ground Floor, 56 Rajpur Road, Dehradun, Uttarakhand

Pin code: 249201

Phone: 0135 3061056

Contact centre: 1800 2000

ankur.bansal2@yesbank.in

Chhattisgarh Raipur

Mr. Swarupananda Mallick

Back up: Mr. Priyadutta Panigrahi

YES Bank Ltd Ground and 1st Floor Golchha Chambers Near Holy Heart School Civil Lines, Raipur Chhattisgarh

Pin code: 492001

Phone: 0771 4210202

Contact centre: 1800 2000

ankur.bansal2@yesbank.in

State of Jammu and Kashmir Jammu

Mr Bhupinder Pal Singh

Back up: Mr. Kapil Gupta

YES Bank Ltd Ground Floor, Plot No. 20 Block B/C, Gandhi Nagar Green Belt Jammu

Pin code: 180004

Phone: 0191 2439871

Contact centre: 1800 2000

bhupinder.singh7@yesbank.in

Goa and Maharashtra, (except the districts of Mumbai, Mumbai Suburban, and Thane) Mumbai (II) Mr Taroon Shahani

YES Bank Ltd YES Bank Tower IndiaBulls Finance Centre – Tower 2 5th Floor, Senapati Bapat Marg Elphinstone (W), Mumbai

Pin code: 400013

Phone: 022 33574248

Contact centre: 1800 2000

taroon.shahani@uesbank.in

Write to YES Bank

You can send your complaint by post as well. Address your letters to:

Corporate Headquarters

YES Bank Tower, IFC – 2

15th Floor, Senapati Bapat Marg

Elphinstone (W)

Mumbai 400 013

Email: yestouch@yesbank.in

You can also address the northern regional corporate office. The address for the same is:

Northern Regional Corporate Office

YES Bank Limited

48, Nyaya Marg

Chanakyapuri

New Delhi 110021

Email: yestouch@yesbank.in

If all of these methods fail to provide you with an adequate solution to your concern, you can approach the banking ombudsman. The banking ombudsman is appointed by the Reserve Bank of India for each city.

It is important to note, however, that before you approach the banking ombudsman, you will need a letter from YES Bank stating that your complaint was not resolved within one month from the date of which the bank first received the complaint.

Frequently Asked Questions

  1. Can I call the customer care to redeem my credit card reward points?

    Yes, you can. However, the customer care number to redeem reward points is 1800 419 0600.

  2. Can I just walk in and meet the bank branch manager?

    There may be instances where you may not be able to meet the branch manager, especially if they have prior commitments. A better way to meet the manager and air your concern is to visit the branch on the 7th of every month. This is the date on which YES Bank observes Customer Day. On this day, you can air your concerns to the bank staff from 3:00 p.m. to 5:00 p.m.

  3. What if the 7th of the month is a holiday or a half day?

    In case the 7th of a particular month falls on a bank holiday or is a half day, Customer Day will be observed on the 6th of the month.

  4. Is there any other way to get in touch with YES Bank’s customer service centre?

    If you don’t wish to use any of the methods mentioned above to have your query addressed, you can always log in to your net banking account, navigate to the mailbox, and write to the bank. You can also follow the bank’s social media platforms and address your query on those platforms.

  5. How soon can I expect a response to a complaint I have raised?

    In general, the bank will try and get back to you within 7 working days. If you have previously filed a complaint and haven’t yet received a resolution, do provide the complaint number to the bank officials so that it can be tracked.

Credit Card Customer Care By Bank

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