Santa Claus comes around just once a year. In the meantime, there are Credit Cards.
  • Custom Free
     

    Get a card

  • Yes Bank Credit Card Customer Care

    Loading your search...
  •  

    For all credit card related queries and complaints, you can get in touch with YES Bank’s customer care centre via any of these methods.

    YES Bank Credit Card Customer Care Toll-Free and Tolled Numbers

    Get in touch with the bank via phone by dialling these numbers:

    • 1800 103 6000 (toll-free number for YES FIRST Credit Cards and for calls made within India)
    • Yes Bank Credit Card Helpline Number
      Yes Bank Credit Card 24*7 Toll free Number
    • 1800 103 1212 (toll-free number for YES Prosperity Credit Cards and for calls made within India)
    • +91 22 49350000 (calls made outside of India)

    YES Bank Credit Card Enquiries

    If you have any of these common enquiries, here’s how you can solve them.

    In Case of Card Theft: If your card is stolen or has been stolen, you will have to block your card immediately. You can do this by calling 18001031212 if you are in India or +91 22 49350000 if you are overseas.

    You can also log in to your net banking account or your mobile application and block your credit card.

    Another way to block your credit card in case it has been stolen or is missing is to do so via SMS. The format for the SMS is:

    • SMS Details: BLKCC space last 4 digits of your credit card
    • SMS Number: +91 9840909000

    Ensure that this SMS is sent from your registered mobile number.

    In Case Your Card is Blocked: If your credit card has been blocked, you will have to notify the customer care centre. Depending on the reason for your card being blocked, they may ask you to either apply for a replacement card or they will unblock the card.

    You will receive your replacement credit card within 7 business days from the date of the request made for replacement.

    YES Bank Credit Card Customer Care International Helpline

    If you are staying or travelling overseas and have a credit card related query, you can call the following international helpline number exclusively for credit cards:

    • +91 22 49350000

    Other international helpline numbers (not exclusively for credit cards) that you can contact are:

    • +91 22 30993600
    • 18776598044 (U.S.A./Canada)
    • 8081785133 (U.K.)
    • 800035703089 (U.A.E.)

    If you stay in Abu Dhabi, you can visit the Abu Dhabi representative office. The address is:

    YES Bank Representative Office

    205, AL Ghaith Office Tower

    Hamdan Street

    PO Box 30848

    Abu Dhabi, UAE

    Email: gib@yesbank.in

    YES Bank Email Address Details

    If you wish to contact the bank via email, send the mail to:

    • yestouch@yesbank.in
    • yestouchcc@yesbank.in (for YES Prosperity Credit Cards)
    • yesfirstcc@yesbank.in (for YES FIRST Credit Cards)

    Alternatively, you can fill in the complaint form on the bank’s website and submit it. This form will automatically be sent to the concerned department. Both existing and new customers can use this form.

    YES Bank Credit Card Grievance Redressal

    YES Bank has in place a grievance redressal policy to ensure that customers receive a satisfactory response to their concerns. The policy specifies the escalation matrix that you can follow to have your problem solved.

    Here’s what the escalation matrix looks like:

    • Level 1: Visit any branch of the bank or contact their customer service centre via any of the methods mentioned earlier.
    • Level 2: If you are not happy with the solution provided, you can contact the grievance redressal officer via any of the following methods:
      • Email: head.grievanceredressal@yesbank.in
      • Phone: 022 39489373
      • Address:
      • Sangeeta P

        Head – Grievance Redressal

        Yes Bank Limited

        5th Floor, IFC, Yes Bank Tower

        Elphinstone (W), Mumbai - 400013

    • Level 3: Failing an acceptable solution, you can contact the principal nodal officer. Her details are:
      • Email: principal.nodalofficer@yesbank.in
      • Phone: 022 39489374
      • Address:
      • Priti Yennemadi

        Principal Nodal Officer

        Yes Bank Limited

        5th Floor, IFC, Yes Bank Tower,

        Elphinstone (W), Mumbai – 400013

    • Level 4: The final level involves contacting the banking ombudsman. So, if your concern isn’t addressed within 30 days, you can contact the banking ombudsman of your city.

    YES Bank Nodal Office Contact Details

    Here are the details of the bank’s nodal officers. You can contact the officer in charge of your territory:

    Area Centre Name Address Contact Number Email ID
    Gujarat, Union Territories of Dadra and Nagar Haveli, and Daman and Diu Ahmedabad Mr Sharad Saraiya YES Bank Ltd Unit No. G/3,102-103 C. G. Centre C. G. Road, Ahmedabad Pin code: 380009 Phone: 079 30459101 Contact centre: 1800 1200 sharad.saraiya@yesbank.in
    Karnataka Bengaluru Mr Vinodh Sarran Back up: Mr Raghavendra Sindhe YES Bank Ltd Ground Floor, Prestige Obelisk Municipal No. 3 Kasturba Road Bangalore Pin code: 560001 Phone: 080 49157922 Contact centre: 1800 1200 vinodh.sarran@yesbank.in
    Madhya Pradesh Bhopal Mr Ankur Bansal Back up: Mr Kapil Arora YES Bank Ltd Plot No 215, Ground Floor Phase 1 M.P Nagar Bhopal, Madhya Pradesh Pin code: 462011 Phone: 0755 6612002 Contact centre: 1800 1200 ankur.bansal2@yesbank.in
    Odisha Bhubaneshwar Ms Arunima Nanda Back up: Mr Saswat Jena YES Bank Ltd Plot No. 31, Bapuji Nagar Janpath, Bhubaneswar Orissa Pin code:751009 Phone: 0674 2598012 Contact centre: 1800 1200 arunima.nanda@yesbank.in
    Himachal Pradesh, Punjab, Union Territory of Chandigarh and Panchkula, Yamuna Nagar, and Ambala Districts of Haryana. Chandigarh Mr Bhupinder Pal Singh YES Bank Ltd SCO No- 179 and SCO No -180 Sector 17C, Chandigarh Pin code: 160017 Phone: 0172 5037064 Contact centre: 1800 1200 bhupinder.singh7@yesbank.in
    Tamil Nadu, Union Territories of Puducherry (except Mahe Region), and Andaman and Nicobar Islands Chennai Mr Somesh Varman Back up: Ms Sangeetha Seshasayee YES Bank Ltd Ground Floor, No. 143/1 Uttamar Gandhi Salai Nungambakkam Chennai Pin code: 600 034 Phone: 044 66765000 Contact centre: 1800 1200 somesh.varman@yesbank.in
    Assam, Arunachal Pradesh, Manipur, Meghalaya, Mizoram, Nagaland, and Tripura Guwahati Ms Arunima Nanda Back up: Mr Parijat Ray YES Bank Ltd Ground & First Floor Building No. – 115 Goyal Enclave G.S Road, Bhangagarh Guwahati Pin code: 781 005 Phone: 0361 7187552 Contact centre: 1800 1200 arunima.nanda@yesbank.in
    Andhra Pradesh and Telangana Hyderabad Mr Somesh Varman Back up: Mr C S J R Murthy YES Bank Ltd Ground Floor, Agravanshi Plaza Bearing No 1-8-387 HUDA Lane Off S.P. Road Secunderabad Hyderabad Pin code: 500 003 Phone: 040 42426900 Contact centre: 1800 1200 somesh.varman@yesbank.in
    Rajasthan Jaipur Mr Sharad Saraiya Back up: Mr Vipin Vyas YES Bank Ltd Ground Floor, Plot No: O-19A Ashok Marg, Nr. Ahinsa Circle C-Scheme Jaipur, Rajasthan Pin code: 302 001 Phone: 0141 3329136 Contact centre: 18001200 sharad.saraiya@yesbank.in
    Uttar Pradesh (excluding Districts of Ghaziabad, Gautam Buddha Nagar, Saharanpur, Shamli (Prabudh Nagar), Muzaffarnagar, Baghpat, Meerut, Bijnor and Amroha (Jyotiba Phule Nagar) Kanpur Mr Ankur Bansal Back up: Mr Atin Khare YES Bank Ltd 14-113 Padam Tower Civil Lines Kanpur Pin code: 208 001 Phone: 0512 6710139 Contact centre: 1800 1200 ankur.bansal2@yesbank.in
    West Bengal and Sikkim Kolkata Ms Arunima Nanda YES Bank Ltd Ground Floor, 45, Jhowtala Road Kolkata Pin code: 700019 Phone: 033 405813684/40581300 Contact centre: 1800 1200 arunima.nanda@yesbank.in
    Districts of Mumbai, Mumbai Suburban, and Thane Mumbai (I) Mr Taroon Shahani YES Bank Ltd YES Bank Tower IndiaBulls Finance Centre – Tower 2 5th Floor, Senapati Bapat Marg Elphinstone (W), Mumbai Pin code: 400013 Phone: 022 33574248 Contact centre: 1800 1200 taroon.shahani@uesbank.in
    Delhi New Delhi (I) Ms Sunaina Gupta YES Bank Ltd Mezzanine and First Floor Plot No. 6, Basant Lok Complex Opposite Priya Cinema Vasant Vihar New Delhi Pin code: 110057 Phone: 011 49433455 Contact centre: 1800 1200 sunaina.gupta@yesbank.in
    Bihar Patna Ms Arunima Nanda Back up: Mr Vijay Kumar YES Bank Ltd Ground & Mezzanine Floor Unit No 201, 2nd Floor Rajendra Ram Plaza Plot No: 875, Holding No: 373 Circle No: 6, Exhibition Road, Patna Pin code: 800 001 Phone: 0612 3009003/ 02 Contact centre: 1800 1200 arunima.nanda@yesbank.in
    Kerala, Union Territory of Lakshadweep, and Union Territory of Puducherry (only Mahe Region) Thiruvananthapuram Mr Somesh Varman Back up: Ms. Rakhee Padmanabhan YES Bank Ltd Shop # 101 & 201, Annas Arcade, Spencer's Junction M G. Road Thiruvananthapuram Pin code: 695001 Phone: 0484 2809828 Contact centre: 1800 1200 somesh.varman@yesbank.in
    Haryana (except Panchkula, Yamuna Nagar and Ambala Districts) and Ghaziabad and Gautam Budh Nagar districts of Uttar Pradesh New Delhi (II) Ms Sunaina Gupta YES Bank Ltd Mezzanine and First Floor Plot No. 6, Basant Lok Complex Opposite Priya Cinema Vasant Vihar New Delhi Pin code: 110057 Phone: 011 49433455 Contact centre: 1800 1200 sunaina.gupta@yesbank.in
    Jharkhand Ranchi Ms Arunima Nanda Back up: Mr Sanjeev Kumar YES Bank Ltd Crosswindz, 41 Court Road, Ranchi Jharkhand Pin code: 834001 Phone: 0651 2212711 / 713 Contact centre: 1800 2000 arunima.nanda@yesbank.in
    State of Uttarakhand and seven districts of Western Uttar Pradesh namely, Saharanpur, Shamli (Prabudh Nagar), Muzaffarnagar, Baghpat, Meerut, Bijnor and Amroha (Jyotiba Phule Nagar) Dehradun Mr Ankur Bansal Back up: Mr Vikas Sinha YES Bank Ltd Ground Floor, 56 Rajpur Road, Dehradun, Uttarakhand Pin code: 249201 Phone: 0135 3061056 Contact centre: 1800 2000 ankur.bansal2@yesbank.in
    Chhattisgarh Raipur Mr Ankur Bansal Back up: Mr Ashish Manchanda YES Bank Ltd Ground and 1st Floor Golchha Chambers Near Holy Heart School Civil Lines, Raipur Chhattisgarh Pin code: 492001 Phone: 0771 4210202 Contact centre: 1800 2000 ankur.bansal2@yesbank.in
    State of Jammu and Kashmir Jammu Mr Bhupinder Pal Singh Back up: Ms Sonaal Sidana YES Bank Ltd Ground Floor, Plot No. 20 Block B/C, Gandhi Nagar Green Belt Jammu Pin code: 180004 Phone: 0191 2439871 Contact centre: 1800 2000 bhupinder.singh7@yesbank.in
    Goa and Maharashtra, (except the districts of Mumbai, Mumbai Suburban, and Thane) Mumbai (II) Mr Taroon Shahani YES Bank Ltd YES Bank Tower IndiaBulls Finance Centre – Tower 2 5th Floor, Senapati Bapat Marg Elphinstone (W), Mumbai Pin code: 400013 Phone: 022 33574248 Contact centre: 1800 2000 taroon.shahani@uesbank.in

    Write to YES Bank

    You can send your complaint by post as well. Address your letters to:

    Corporate Headquarters

    YES Bank Tower, IFC – 2

    15th Floor, Senapati Bapat Marg

    Elphinstone (W)

    Mumbai 400 013

    Email: yestouch@yesbank.in

    You can also address the northern regional corporate office. The address for the same is:

    Northern Regional Corporate Office

    YES Bank Limited

    48, Nyaya Marg

    Chanakyapuri

    New Delhi 110021

    Email: yestouch@yesbank.in

    If all of these methods fail to provide you with an adequate solution to your concern, you can approach the banking ombudsman. The banking ombudsman is appointed by the Reserve Bank of India for each city.

    It is important to note, however, that before you approach the banking ombudsman, you will need a letter from YES Bank stating that your complaint was not resolved within one month from the date of which the bank first received the complaint.

    Frequently Asked Questions

    1. Can I call the customer care to redeem my credit card reward points?
    2. Yes, you can. However, the customer care number to redeem reward points is 1800 419 0600.

    3. Can I just walk in and meet the bank branch manager?
    4. There may be instances where you may not be able to meet the branch manager, especially if they have prior commitments. A better way to meet the manager and air your concern is to visit the branch on the 7th of every month. This is the date on which YES Bank observes Customer Day. On this day, you can air your concerns to the bank staff from 3:00 p.m. to 5:00 p.m.

    5. What if the 7th of the month is a holiday or a half day?
    6. In case the 7th of a particular month falls on a bank holiday or is a half day, Customer Day will be observed on the 6th of the month.

    7. Is there any other way to get in touch with YES Bank’s customer service centre?
    8. If you don’t wish to use any of the methods mentioned above to have your query addressed, you can always log in to your net banking account, navigate to the mailbox, and write to the bank. You can also follow the bank’s social media platforms and address your query on those platforms.

    9. How soon can I expect a response to a complaint I have raised?
    10. In general, the bank will try and get back to you within 7 working days. If you have previously filed a complaint and haven’t yet received a resolution, do provide the complaint number to the bank officials so that it can be tracked.

    Display of any trademarks, tradenames, logos and other subject matters of intellectual property belong to their respective intellectual property owners. Display of such IP along with the related product information does not imply BankBazaar's partnership with the owner of the Intellectual Property or issuer/manufacturer of such products.

    Yes Bank Credit Card Customer Care Reviews

    • YES Bank Credit Card
      "Good Card"
      0.5 4.0/5 "Great!"
      I had bought the credit card from YES bank on 3 years back. Its a life time free credit card. The limit is very less which is Rs. 28,000 hence I cannot use the card for bulk purchase but the service is good. There is no offer provided in this card. I get 2 rewards points if I spend Rs. 100 by using this card.
      Was this review helpful? 0
      , chennai
      Reviewed on Dec 05, 2019
    • YES Bank
      YES Bank Credit Card
      "Average Service"
      0.5 3.0/5 "Satisfactory"
      I am using Yes bank credit card which was taken through Online .I am using this credit card for the past 1.5 years and the agent gave all the relevant details about the card process .The credit limit was very less and it is a chargeable card .There was no difficulties faced so far on using but the service is very average.
      Was this review helpful? 2
      , hyderabad
      Reviewed on Nov 27, 2019
    • YES Bank Credit Card
      "Best Service"
      0.5 4.0/5 "Great!"
      I am using Yes Bank credit card which was taken through Bank directly.I am using this credit card for the past 2 months only.The credit limit was sufficient as well ,There was proper response and follow up from bank end .I have got the card details through the agent.I am satisfied with the service
      Was this review helpful? 0
      , thane
      Reviewed on Nov 26, 2019
    • YES Bank Credit Card
      "Best Service"
      0.5 5.0/5 "Blown Away!"
      I have Yes Bank credit card which was taken through Online .I have expected more credit limit but got lesser limit only.This was a free card and having domestic airport longue access in this card that is the best feature .I have got all the details about the card process through the agent .This card is good to use and there was no difficulties faced as well .I am satisfied with the service so far.
      Was this review helpful? 1
      , kochi
      Reviewed on Nov 25, 2019
    • YES Bank Credit Card
      "Good Service"
      0.5 3.0/5 "Satisfactory"
      I have applied for Yes Bank credit card through Online .I have not taken this card since no callback and follow up received from bank end .The agent shared little information about the card process.I have not submitted any of my documents for this card . I am satisfied with the service.
      Was this review helpful? 2
      , kolkata
      Reviewed on Nov 21, 2019
    • YES Bank Credit Card
      "Good Service"
      0.5 5.0/5 "Blown Away!"
      I have Yes Bank credit card which was availed through Online .I am happy with the credit limit it was 2,10,000.This card is having good reward points .I have got this credit card on exact time frame and this card is good to use.This card is very useful on every situation .I am really satisfied with the service of this card .
      Was this review helpful? 1
      , new delhi
      Reviewed on Nov 18, 2019
    • YES Bank Credit Card
      "Need to improve their service"
      0.5 1.0/5 "Really Bad"
      I was applied a credit card with YES bank, they have not maintain a correct details and lost my information which I was submitted. Again I have submitted but lost thrice. So I was unhappy with their service. It was annual fee chargeable card and waiver off option was applicable.
      Was this review helpful? 0
      , new delhi
      Reviewed on Nov 12, 2019
    • YES Bank Credit Card
      "Good Card"
      0.5 5.0/5 "Blown Away!"
      YES bank service and support is very good. I have submitted all the documents for the yes bank credit card. From the bank end, they have rejected the credit card regarding that i have received a messages stating that due to internal policy issue it got rejected.
      Was this review helpful? 0
      , new delhi
      Reviewed on Nov 12, 2019
    • YES Bank Credit Card
      "Good Service"
      0.5 4.0/5 "Great!"
      I am having Yes Bank credit card which i am using for the past 2 years only.This was a free card and the credit limit was really sufficient and Customer service is very average .The agent gave a clear picture about the card process .Everything was good on this card so far .
      Was this review helpful? 0
      , chennai
      Reviewed on Nov 09, 2019
    • YES Bank Credit Card
      "Low limit card."
      0.5 2.0/5 "Expected more"
      I am using YES BANK credit card more than 1.5 years. Limit is not at all sufficient, Provided only Rs.20,000, limit enhancement is also not done, customer service is good but it takes long time to connect with the executive. Annual fee charges are not applied.
      Was this review helpful? 0
      , chennai
      Reviewed on Nov 09, 2019
    • YES Bank Credit Card
      "Good "
      0.5 3.0/5 "Satisfactory"
      From YES bank credit card is good to use for shopping and fuel purposes based on the usage I get some reward points. There is no any fee chargeable for this card. The credit limit is sufficient to use. I have been using this card for less than a year. Their service is good and prompt.
      Was this review helpful? 0
      , bangalore
      Reviewed on Oct 31, 2019
    • YES Bank Credit Card
      "Average Card"
      0.5 1.0/5 "Really Bad"
      Till i haven't used my YES bank credit card much. I have chosen the card based on the bill cycle. Its a life time free credit card to use. There is redeem points which is not valuable and its useful and i cannot adjust towards the bill. They have offered me a limit of Rs. 30000. When i call the customer care service, they said server is down or else the customer care traffic will be high hence call won't get connected
      Was this review helpful? 0
      , hyderabad
      Reviewed on Oct 30, 2019
    • YES Bank Credit Card
      "Extraordinary service"
      0.5 5.0/5 "Blown Away!"
      I have a very good experience with Yes bank. Customer support is good and regular follow up. I received the call from bank for EMI conversion, it is easy and cheap. I get clear information from bank executive. Limit provided is Rs.55,000 which is not sufficient,I had a word with customer support they informed they will enhance once offer is available. The processing of the card tool only 5 to 6 working days.
      Was this review helpful? 0
      , bangalore
      Reviewed on Oct 29, 2019
    • YES Bank Credit Card
      "Not satisfied with credit limit"
      0.5 1.0/5 "Really Bad"
      YES BANK is given me a credit limit of only 30K which is very less and am not at all happy. Even though am holding many credit cards with other banks, they did not valuate the customer. The customer service is better. Its a REWARD PLUS card and there was no annual fee. The mobile app is not user friendly.
      Was this review helpful? 1
      , bangalore
      Reviewed on Oct 26, 2019
    • YES Bank Credit Card
      "It's good"
      0.5 4.5/5 "Excellent!"
      The customer service is very good, I just started using YES BANK credit card so have no idea about the interest rates. Actually, they have told me some benefits for grocery purchase, electronic good and travel benefits. They called me and informed there was no annual fee then only I accepted this card.
      Was this review helpful? 2
      , kolkata
      Reviewed on Oct 24, 2019
    • YES Bank Credit Card
      "Excellent Service"
      0.5 4.0/5 "Great!"
      I am using Yes Bank credit card which was availed through Online .I have got this credit card without any delay ,The credit limit was very good and it was upto 99,000.I have got all the details about the credit card process through the agent.I am completely satisfied with the overall service .
      Was this review helpful? 1
      , coimbatore
      Reviewed on Oct 23, 2019
    • YES Bank Credit Card
      "Good Service"
      0.5 4.0/5 "Great!"
      I am using Yes Bank credit card which was directly take through Bank.The credit limit was really satisfied and there was no difficulties faced so far on accessing this card ,This was a free card and there was no difficulties faced on using this card . I am comfortable with the service so far .
      Was this review helpful? 0
      , bangalore
      Reviewed on Oct 23, 2019
    • YES Bank Credit Card
      "No customer satisfaction"
      0.5 1.0/5 "Really Bad"
      YES bank credit card service is poor. They have give me a credit limit of Rs. 28000 which is less and not useful for me when i compared with other credit cards hence there is no interest to use this card. Cash limit is Rs. 10000. No one speaks in Tamil Language in the customer care. When i want to convert my purchase into EMI, unable to do it because of the language barrier.
      Was this review helpful? 0
      , chennai
      Reviewed on Oct 23, 2019
    • YES Bank Credit Card
      "Good card"
      0.5 4.0/5 "Great!"
      The customer service is good with YES BANK. I am using Prosperity Edge for last 1.5years. The annual fee is not applicable which is life time free. The credit limit is 1,20,000rupees which is very much sufficient. The payment mode is easier and it was done through online banking.
      Was this review helpful? 0
      , hyderabad
      Reviewed on Oct 22, 2019
    • YES Bank Credit Card
      "Good Card"
      0.5 5.0/5 "Blown Away!"
      Basically its a free card hence there is no annual charges. I got the reviews from my friends so i have chosen the YES bank credit card and the service has been splendid. I'm not at all satisfied with the credit limit because the limit given was less and i was expected the minimum limit of Rs. 1 lakh. If they do not increase the credit limit in the upcoming days, surely i won't use this card.
      Was this review helpful? 0
      , kolkata
      Reviewed on Oct 22, 2019
    Common Loader Icon
    reTH65gcmBgCJ7k
    This Page is BLOCKED as it is using Iframes.