YES Bank Credit Card Customer Care

For all credit card queries and complaints, you can get in touch with YES Bank’s customer care centre via any of these methods.

YES Bank Credit Card Customer Care Toll-Free and Tolled Numbers

Get in touch with the bank via phone by dialing these numbers:

• 1800 103 6000 (to track application status for YES FIRST Exclusive credit card)

• 1800 103 1212 (toll-free number for)
• +91 22 49350000

YES Bank Credit Card Enquiries

If you have any of these common enquiries, here’s how you can solve them.

In Case of Card Theft: If your card is stolen or has been stolen, you will have to block your card immediately. You can do this by calling 18001031212 if you are in India or +91 22 49350000 if you are overseas.

You can also log in to your net banking account or your mobile application and block your credit card.

Another way to block your credit card in case it has been stolen or is missing is to do so via SMS. The format for the SMS is:

• SMS Details: BLKCC space last 4 digits of your credit card
• SMS Number: +91 9840909000

Ensure that this SMS is sent from your registered mobile number.

In Case Your Card is Blocked: If your credit card has been blocked, you will have to notify the customer care centre. Depending on the reason for your card being blocked, they may ask you to either apply for a replacement card or they will unblock the card.

You will receive your replacement credit card within 7 business days from the date of the request made for replacement.

YES Bank Credit Card Customer Care International Helpline

If you are staying or travelling overseas and have a credit card related query, you can call the following international helpline number exclusively for credit cards:

• +91 22 49350000

Other international helpline numbers (not exclusively for credit cards) that you can contact are:

• +91 22 3099 3600 (From Outside India)
• 1833 380 0149 (USA)
• 1833 491 0559 (CANADA)
• 800 048 9153 (UK)
• 800 3570 3089 (UAE)

If you stay in Abu Dhabi, you can visit the Abu Dhabi representative office. The address is:

YES Bank Representative Office

205, AL Ghaith Office Tower

Hamdan Street

PO Box 30848

Abu Dhabi, UAE

Email: gib@yesbank.in

YES Bank Email Address Details

If you wish to contact the bank via email, send the mail to:

• yestouch@yesbank.in
• yestouchcc@yesbank.in (for YES Prosperity Credit Cards)
• yesfirstcc@yesbank.in (for YES FIRST Credit Cards)

Alternatively, you can fill in the complaint form on the bank’s website and submit it. This form will automatically be sent to the concerned department. Both existing and new customers can use this form.

YES Bank Credit Card Grievance Redressal

YES Bank has in place a grievance redressal policy to ensure that customers receive a satisfactory response to their concerns. The policy specifies the escalation matrix that you can follow to have your problem solved.

Here’s what the escalation matrix looks like:

• Level 1: Visit any branch of the bank or contact their customer service centre via any of the methods mentioned earlier.
• Level 2: If you are not happy with the solution provided, you can contact the grievance redressal officer via any of the following methods:
• Sangeeta P Head – Grievance Redressal
• YES Bank Limited
• YES Bank House,
• Off Western Express Highway,
• Santacruz East, Mumbai 400055
• Email: head.grievanceredressal@yesbank.in
• Phone No: 022-39489373
• Level 3: Failing an acceptable solution, you can contact the principal nodal officer. Her details are:

Shefali Singh Moza

Principal Nodal Officer

YES Bank Limited

YES Bank House,

Off Western Express Highway,

Santacruz East, Mumbai 400055

Email: principal.nodalofficer@yesbank.in

Phone No: 022-39489374

• Level 4: The final level involves contacting the banking ombudsman. So, if your concern isn’t addressed within 30 days, you can contact the banking ombudsman of your city.

YES Bank Nodal Office Contact Details

Here are the details of the bank’s nodal officers. You can contact the officer in charge of your territory:

Write to YES Bank

You can send your complaint by post as well. Address your letters to:

Corporate Headquarters

YES Bank Tower, IFC – 2

15th Floor, Senapati Bapat Marg

Elphinstone (W)

Mumbai 400 013

Email: yestouch@yesbank.in

You can also address the northern regional corporate office. The address for the same is:

Northern Regional Corporate Office

YES Bank Limited

48, Nyaya Marg

Chanakyapuri

New Delhi 110021

Email: yestouch@yesbank.in

If all of these methods fail to provide you with an adequate solution to your concern, you can approach the banking ombudsman. The banking ombudsman is appointed by the Reserve Bank of India for each city.

It is important to note, however, that before you approach the banking ombudsman, you will need a letter from YES Bank stating that your complaint was not resolved within one month from the date of which the bank first received the complaint.

FAQs on YES Bank Credit Card Customer Care

1. Can I call the customer care to redeem my credit card reward points?

   Yes, you can. However, the customer care number to redeem reward points is 1800 419 0600.

2. Can I just walk in and meet the bank branch manager?

   There may be instances where you may not be able to meet the branch manager, especially if they have prior commitments. A better way to meet the manager and air your concern is to visit the branch on the 7th of every month. This is the date on which YES Bank observes Customer Day. On this day, you can air your concerns to the bank staff from 3:00 p.m. to 5:00 p.m.

3. Is there any other way to get in touch with YES Bank’s customer service centre?

   If you don’t wish to use any of the methods mentioned above to have your query addressed, you can always log in to your net banking account, navigate to the mailbox, and write to the bank. You can also follow the bank’s social media platforms and address your query on those platforms.

4. How soon can I expect a response to a complaint I have raised?

   In general, the bank will try and get back to you within 7 working days. If you have previously filed a complaint and haven’t yet received a resolution, do provide the complaint number to the bank officials so that it can be tracked.

5. Which number should I call to get access to the Credit Fitness Tracker?

   The FinBooster: YES Bank-BankBazaar Co-branded Credit Card gives you access to the Credit Fitness Tracker, so, you can call the customer care at 1800 419 0600 and apply for the credit card.