Santa Claus comes around just once a year. In the meantime, there are Credit Cards.
  • Yes Bank Credit Card Customer Care

    For all credit card related queries and complaints, you can get in touch with YES Bank’s customer care centre via any of these methods.

    YES Bank Credit Card Customer Care Toll-Free and Tolled Numbers

    Get in touch with the bank via phone by dialling these numbers:

    • 1800 103 6000 (toll-free number for YES FIRST Credit Cards and for calls made within India)
    • Yes Bank Credit Card Helpline Number
      Yes Bank Credit Card 24*7 Toll free Number
    • 1800 103 1212 (toll-free number for YES Prosperity Credit Cards and for calls made within India)
    • +91 22 49350000 (calls made outside of India)

    YES Bank Credit Card Enquiries

    If you have any of these common enquiries, here’s how you can solve them.

    In Case of Card Theft: If your card is stolen or has been stolen, you will have to block your card immediately. You can do this by calling 18001031212 if you are in India or +91 22 49350000 if you are overseas.

    You can also log in to your net banking account or your mobile application and block your credit card.

    Another way to block your credit card in case it has been stolen or is missing is to do so via SMS. The format for the SMS is:

    • SMS Details: BLKCC space last 4 digits of your credit card
    • SMS Number: +91 9840909000

    Ensure that this SMS is sent from your registered mobile number.

    In Case Your Card is Blocked: If your credit card has been blocked, you will have to notify the customer care centre. Depending on the reason for your card being blocked, they may ask you to either apply for a replacement card or they will unblock the card.

    You will receive your replacement credit card within 7 business days from the date of the request made for replacement.

    YES Bank Credit Card Customer Care International Helpline

    If you are staying or travelling overseas and have a credit card related query, you can call the following international helpline number exclusively for credit cards:

    • +91 22 49350000

    Other international helpline numbers (not exclusively for credit cards) that you can contact are:

    • +91 22 30993600
    • 18776598044 (U.S.A./Canada)
    • 8081785133 (U.K.)
    • 800035703089 (U.A.E.)

    If you stay in Abu Dhabi, you can visit the Abu Dhabi representative office. The address is:

    YES Bank Representative Office

    205, AL Ghaith Office Tower

    Hamdan Street

    PO Box 30848

    Abu Dhabi, UAE

    Email: gib@yesbank.in

    YES Bank Email Address Details

    If you wish to contact the bank via email, send the mail to:

    • yestouch@yesbank.in
    • yestouchcc@yesbank.in (for YES Prosperity Credit Cards)
    • yesfirstcc@yesbank.in (for YES FIRST Credit Cards)

    Alternatively, you can fill in the complaint form on the bank’s website and submit it. This form will automatically be sent to the concerned department. Both existing and new customers can use this form.

    YES Bank Credit Card Grievance Redressal

    YES Bank has in place a grievance redressal policy to ensure that customers receive a satisfactory response to their concerns. The policy specifies the escalation matrix that you can follow to have your problem solved.

    Here’s what the escalation matrix looks like:

    • Level 1: Visit any branch of the bank or contact their customer service centre via any of the methods mentioned earlier.
    • Level 2: If you are not happy with the solution provided, you can contact the grievance redressal officer via any of the following methods:
      • Email: head.grievanceredressal@yesbank.in
      • Phone: 022 39489373
      • Address:
      • Sangeeta P

        Head – Grievance Redressal

        Yes Bank Limited

        5th Floor, IFC, Yes Bank Tower

        Elphinstone (W), Mumbai - 400013

    • Level 3: Failing an acceptable solution, you can contact the principal nodal officer. Her details are:
      • Email: principal.nodalofficer@yesbank.in
      • Phone: 022 39489374
      • Address:
      • Priti Yennemadi

        Principal Nodal Officer

        Yes Bank Limited

        5th Floor, IFC, Yes Bank Tower,

        Elphinstone (W), Mumbai – 400013

    • Level 4: The final level involves contacting the banking ombudsman. So, if your concern isn’t addressed within 30 days, you can contact the banking ombudsman of your city.

    YES Bank Nodal Office Contact Details

    Here are the details of the bank’s nodal officers. You can contact the officer in charge of your territory:

    Area Centre Name Address Contact Number Email ID
    Gujarat, Union Territories of Dadra and Nagar Haveli, and Daman and Diu Ahmedabad Mr Sharad Saraiya YES Bank Ltd Unit No. G/3,102-103 C. G. Centre C. G. Road, Ahmedabad Pin code: 380009 Phone: 079 30459101 Contact centre: 1800 1200 sharad.saraiya@yesbank.in
    Karnataka Bengaluru Mr Vinodh Sarran Back up: Mr Raghavendra Sindhe YES Bank Ltd Ground Floor, Prestige Obelisk Municipal No. 3 Kasturba Road Bangalore Pin code: 560001 Phone: 080 49157922 Contact centre: 1800 1200 vinodh.sarran@yesbank.in
    Madhya Pradesh Bhopal Mr Ankur Bansal Back up: Mr Kapil Arora YES Bank Ltd Plot No 215, Ground Floor Phase 1 M.P Nagar Bhopal, Madhya Pradesh Pin code: 462011 Phone: 0755 6612002 Contact centre: 1800 1200 ankur.bansal2@yesbank.in
    Odisha Bhubaneshwar Ms Arunima Nanda Back up: Mr Saswat Jena YES Bank Ltd Plot No. 31, Bapuji Nagar Janpath, Bhubaneswar Orissa Pin code:751009 Phone: 0674 2598012 Contact centre: 1800 1200 arunima.nanda@yesbank.in
    Himachal Pradesh, Punjab, Union Territory of Chandigarh and Panchkula, Yamuna Nagar, and Ambala Districts of Haryana. Chandigarh Mr Bhupinder Pal Singh YES Bank Ltd SCO No- 179 and SCO No -180 Sector 17C, Chandigarh Pin code: 160017 Phone: 0172 5037064 Contact centre: 1800 1200 bhupinder.singh7@yesbank.in
    Tamil Nadu, Union Territories of Puducherry (except Mahe Region), and Andaman and Nicobar Islands Chennai Mr Somesh Varman Back up: Ms Sangeetha Seshasayee YES Bank Ltd Ground Floor, No. 143/1 Uttamar Gandhi Salai Nungambakkam Chennai Pin code: 600 034 Phone: 044 66765000 Contact centre: 1800 1200 somesh.varman@yesbank.in
    Assam, Arunachal Pradesh, Manipur, Meghalaya, Mizoram, Nagaland, and Tripura Guwahati Ms Arunima Nanda Back up: Mr Parijat Ray YES Bank Ltd Ground & First Floor Building No. – 115 Goyal Enclave G.S Road, Bhangagarh Guwahati Pin code: 781 005 Phone: 0361 7187552 Contact centre: 1800 1200 arunima.nanda@yesbank.in
    Andhra Pradesh and Telangana Hyderabad Mr Somesh Varman Back up: Mr C S J R Murthy YES Bank Ltd Ground Floor, Agravanshi Plaza Bearing No 1-8-387 HUDA Lane Off S.P. Road Secunderabad Hyderabad Pin code: 500 003 Phone: 040 42426900 Contact centre: 1800 1200 somesh.varman@yesbank.in
    Rajasthan Jaipur Mr Sharad Saraiya Back up: Mr Vipin Vyas YES Bank Ltd Ground Floor, Plot No: O-19A Ashok Marg, Nr. Ahinsa Circle C-Scheme Jaipur, Rajasthan Pin code: 302 001 Phone: 0141 3329136 Contact centre: 18001200 sharad.saraiya@yesbank.in
    Uttar Pradesh (excluding Districts of Ghaziabad, Gautam Buddha Nagar, Saharanpur, Shamli (Prabudh Nagar), Muzaffarnagar, Baghpat, Meerut, Bijnor and Amroha (Jyotiba Phule Nagar) Kanpur Mr Ankur Bansal Back up: Mr Atin Khare YES Bank Ltd 14-113 Padam Tower Civil Lines Kanpur Pin code: 208 001 Phone: 0512 6710139 Contact centre: 1800 1200 ankur.bansal2@yesbank.in
    West Bengal and Sikkim Kolkata Ms Arunima Nanda YES Bank Ltd Ground Floor, 45, Jhowtala Road Kolkata Pin code: 700019 Phone: 033 405813684/40581300 Contact centre: 1800 1200 arunima.nanda@yesbank.in
    Districts of Mumbai, Mumbai Suburban, and Thane Mumbai (I) Mr Taroon Shahani YES Bank Ltd YES Bank Tower IndiaBulls Finance Centre – Tower 2 5th Floor, Senapati Bapat Marg Elphinstone (W), Mumbai Pin code: 400013 Phone: 022 33574248 Contact centre: 1800 1200 taroon.shahani@uesbank.in
    Delhi New Delhi (I) Ms Sunaina Gupta YES Bank Ltd Mezzanine and First Floor Plot No. 6, Basant Lok Complex Opposite Priya Cinema Vasant Vihar New Delhi Pin code: 110057 Phone: 011 49433455 Contact centre: 1800 1200 sunaina.gupta@yesbank.in
    Bihar Patna Ms Arunima Nanda Back up: Mr Vijay Kumar YES Bank Ltd Ground & Mezzanine Floor Unit No 201, 2nd Floor Rajendra Ram Plaza Plot No: 875, Holding No: 373 Circle No: 6, Exhibition Road, Patna Pin code: 800 001 Phone: 0612 3009003/ 02 Contact centre: 1800 1200 arunima.nanda@yesbank.in
    Kerala, Union Territory of Lakshadweep, and Union Territory of Puducherry (only Mahe Region) Thiruvananthapuram Mr Somesh Varman Back up: Ms. Rakhee Padmanabhan YES Bank Ltd Shop # 101 & 201, Annas Arcade, Spencer's Junction M G. Road Thiruvananthapuram Pin code: 695001 Phone: 0484 2809828 Contact centre: 1800 1200 somesh.varman@yesbank.in
    Haryana (except Panchkula, Yamuna Nagar and Ambala Districts) and Ghaziabad and Gautam Budh Nagar districts of Uttar Pradesh New Delhi (II) Ms Sunaina Gupta YES Bank Ltd Mezzanine and First Floor Plot No. 6, Basant Lok Complex Opposite Priya Cinema Vasant Vihar New Delhi Pin code: 110057 Phone: 011 49433455 Contact centre: 1800 1200 sunaina.gupta@yesbank.in
    Jharkhand Ranchi Ms Arunima Nanda Back up: Mr Sanjeev Kumar YES Bank Ltd Crosswindz, 41 Court Road, Ranchi Jharkhand Pin code: 834001 Phone: 0651 2212711 / 713 Contact centre: 1800 2000 arunima.nanda@yesbank.in
    State of Uttarakhand and seven districts of Western Uttar Pradesh namely, Saharanpur, Shamli (Prabudh Nagar), Muzaffarnagar, Baghpat, Meerut, Bijnor and Amroha (Jyotiba Phule Nagar) Dehradun Mr Ankur Bansal Back up: Mr Vikas Sinha YES Bank Ltd Ground Floor, 56 Rajpur Road, Dehradun, Uttarakhand Pin code: 249201 Phone: 0135 3061056 Contact centre: 1800 2000 ankur.bansal2@yesbank.in
    Chhattisgarh Raipur Mr Ankur Bansal Back up: Mr Ashish Manchanda YES Bank Ltd Ground and 1st Floor Golchha Chambers Near Holy Heart School Civil Lines, Raipur Chhattisgarh Pin code: 492001 Phone: 0771 4210202 Contact centre: 1800 2000 ankur.bansal2@yesbank.in
    State of Jammu and Kashmir Jammu Mr Bhupinder Pal Singh Back up: Ms Sonaal Sidana YES Bank Ltd Ground Floor, Plot No. 20 Block B/C, Gandhi Nagar Green Belt Jammu Pin code: 180004 Phone: 0191 2439871 Contact centre: 1800 2000 bhupinder.singh7@yesbank.in
    Goa and Maharashtra, (except the districts of Mumbai, Mumbai Suburban, and Thane) Mumbai (II) Mr Taroon Shahani YES Bank Ltd YES Bank Tower IndiaBulls Finance Centre – Tower 2 5th Floor, Senapati Bapat Marg Elphinstone (W), Mumbai Pin code: 400013 Phone: 022 33574248 Contact centre: 1800 2000 taroon.shahani@uesbank.in

    Write to YES Bank

    You can send your complaint by post as well. Address your letters to:

    Corporate Headquarters

    YES Bank Tower, IFC – 2

    15th Floor, Senapati Bapat Marg

    Elphinstone (W)

    Mumbai 400 013

    Email: yestouch@yesbank.in

    You can also address the northern regional corporate office. The address for the same is:

    Northern Regional Corporate Office

    YES Bank Limited

    48, Nyaya Marg

    Chanakyapuri

    New Delhi 110021

    Email: yestouch@yesbank.in

    If all of these methods fail to provide you with an adequate solution to your concern, you can approach the banking ombudsman. The banking ombudsman is appointed by the Reserve Bank of India for each city.

    It is important to note, however, that before you approach the banking ombudsman, you will need a letter from YES Bank stating that your complaint was not resolved within one month from the date of which the bank first received the complaint.

    Frequently Asked Questions

    1. Can I call the customer care to redeem my credit card reward points?
    2. Yes, you can. However, the customer care number to redeem reward points is 1800 419 0600.

    3. Can I just walk in and meet the bank branch manager?
    4. There may be instances where you may not be able to meet the branch manager, especially if they have prior commitments. A better way to meet the manager and air your concern is to visit the branch on the 7th of every month. This is the date on which YES Bank observes Customer Day. On this day, you can air your concerns to the bank staff from 3:00 p.m. to 5:00 p.m.

    5. What if the 7th of the month is a holiday or a half day?
    6. In case the 7th of a particular month falls on a bank holiday or is a half day, Customer Day will be observed on the 6th of the month.

    7. Is there any other way to get in touch with YES Bank’s customer service centre?
    8. If you don’t wish to use any of the methods mentioned above to have your query addressed, you can always log in to your net banking account, navigate to the mailbox, and write to the bank. You can also follow the bank’s social media platforms and address your query on those platforms.

    9. How soon can I expect a response to a complaint I have raised?
    10. In general, the bank will try and get back to you within 7 working days. If you have previously filed a complaint and haven’t yet received a resolution, do provide the complaint number to the bank officials so that it can be tracked.

    Display of any trademarks, tradenames, logos and other subject matters of intellectual property belong to their respective intellectual property owners. Display of such IP along with the related product information does not imply BankBazaar's partnership with the owner of the Intellectual Property or issuer/manufacturer of such products.

    Yes Bank Credit Card Customer Care Reviews

    • YES Bank Credit Card
      "Excellent"
      0.5 4.5/5 "Excellent!"
      The charges are reasonable and also its lesser than other banks for EMI conversion. I have taken YES PROSPERITY REWARD PLUS CARD because of the benefits. The reward point structure is good and they are giving 1point= 1rupee. The customer service is very good. It is a life time free card.
      Was this review helpful? 0
      , hyderabad
      Reviewed on Jul 17, 2019
    • YES Bank
      YES Bank Credit Card
      "Awesome service"
      0.5 5.0/5 "Blown Away!"
      I have received YES PROSPERITY REWARD PLUS CARD. It is a lifetime free card and credit limit is nominal. I had received the card on time. I am happy with Yes bank customer service. They are very helpful and they had given me clear information. There is no reward point.
      Was this review helpful? 0
      , bangalore
      Reviewed on Jul 17, 2019
    • YES Bank Credit Card
      "Experience is good"
      0.5 4.0/5 "Great!"
      YES Bank provides good offers on the credit card. The credit limit is satisfactory . There are no annual charges for the card. The statements are sent to me on time. I get offers as well. The customer support and response is good too. Good overall.
      Was this review helpful? 0
      , chennai
      Reviewed on Jul 17, 2019
    • YES Bank Credit Card
      "Excellent card with less limit"
      0.5 5.0/5 "Blown Away!"
      YES bank card is absolutely free and they are not charging anything. I am not called the customer care service till now because i didn't get any problem till now. There is no interest rate They are very good rewards points on each and every purchase but the given limit is very less.
      Was this review helpful? 0
      , bangalore
      Reviewed on Jul 16, 2019
    • YES Bank Credit Card
      "Average card"
      0.5 3.0/5 "Satisfactory"
      I have been holding my credit card with Yes bank , there is no annual fee they have charged me there credit limit is good which they have provided me in this card, their net banking is working very well and they provide good discount in movie tickets , overall service is good.
      Was this review helpful? 0
      , gurgaon
      Reviewed on Jul 16, 2019
    • YES Bank Credit Card
      "Not satisfied"
      0.5 1.0/5 "Really Bad"
      Yes bank service is not up to the mark, they have not given me proper service, i applied thrice from them for card, they use to approve my application and then they closed it without stating the reason for what they closed, i am very much disappointed with their service.
      Was this review helpful? 0
      , bangalore
      Reviewed on Jul 15, 2019
    • YES Bank Credit Card
      "Excellent"
      0.5 5.0/5 "Blown Away!"
      I have applied credit card through Yes bank. I am doing business they asked me to submit ITR which i dont have and my salary was very less so they have canceled my credit card application. But without wasting any time they informed me from my end they are responsive and service is good.
      Was this review helpful? 0
      , noida
      Reviewed on Jul 14, 2019
    • YES Bank Credit Card
      "Good"
      0.5 4.5/5 "Excellent!"
      I got life time free card from Yes bank. My credit limit was about 2 lakh 50 thousand which was very sufficient to me. Their service is really good. I use to get transaction message on time and to do the transaction i prefer Yes bank is safe and secured.
      Was this review helpful? 0
      , hyderabad
      Reviewed on Jul 14, 2019
    • YES Bank Credit Card
      "Good"
      0.5 4.0/5 "Great!"
      Got and offer in Yes bank credit card i applied but got a call that card cannot be processed with mentioned reason. And also they have not provided with any alternate option. Apart from that customer service is good. My concern is that if any offer available if they are sure that it can be done then need a call from them.
      Was this review helpful? 0
      , chennai
      Reviewed on Jul 13, 2019
    • YES Bank Credit Card
      "GOOD SERVICE "
      0.5 4.5/5 "Excellent!"
      I have selected yes bank prosperity reward edge credit card past 2 months using the credit card. while documents submitted through executive so there is no delay receive credit card customer service is good and response .All notification message and email communication from banker end .
      Was this review helpful? 0
      , chennai
      Reviewed on Jul 13, 2019
    • YES Bank Credit Card
      "BETTER"
      0.5 4.0/5 "Great!"
      The reason for applying the card with the YES BANK credit card is their service is good. The documentation process was has been done also the card has the good credit limit of 1.10L. The card got rejected but the customer support has not explained regarding the card.
      Was this review helpful? 0
      , mumbai
      Reviewed on Jul 12, 2019
    • YES Bank Credit Card
      "Very Good Service"
      0.5 4.0/5 "Great!"
      I have applied for Yes Bank credit card through Online .I have not faced any issues ,cc on time cl was very less it was upto 30,000, The agent gave all information about the credit card process ,while submitting documents there was no issues ,This is a free card and there are good reward points as well as cash back offers .I am completely satisfied with the service .
      Was this review helpful? 0
      , new delhi
      Reviewed on Jul 11, 2019
    • YES Bank Credit Card
      "Good overall"
      0.5 4.0/5 "Great!"
      YES Bank provides good offers on the credit card. There are no annual charges for the card. The statements are sent to me on time. The credit limit is good and there are no issues while using the card. The customer support and response is good too.
      Was this review helpful? 0
      , hyderabad
      Reviewed on Jul 11, 2019
    • YES Bank Credit Card
      "Good service overall"
      0.5 5.0/5 "Blown Away!"
      I have taken a YES Bank credit card and the process was on time. The credit limit is good. It is a life time free card. The process to get the card is good and on time. The customer support and response is good and in all I have no hassles for the document submission too.
      Was this review helpful? 0
      , ahmedabad
      Reviewed on Jul 11, 2019
    • YES Bank Credit Card
      "Good Card"
      0.5 5.0/5 "Blown Away!"
      Yes bank credit card service is good, they assisted through out the process. I am holding Yes prosperity card, the limit is good as per expectation. I started using the accessibility is good I don't face any issues with their end, overall satisfied.
      Was this review helpful? 0
      , bangalore
      Reviewed on Jul 11, 2019
    • YES Bank Credit Card
      "Limit needs enhancement"
      0.5 3.0/5 "Satisfactory"
      Everything is good about YES Bank credit card. The customer support and response is good. There are offers as well on the card. But the credit limit is not up to the mark. They need to work on that. When compared to the other cards I have, this limit needs enhancement.
      Was this review helpful? 0
      , ghaziabad
      Reviewed on Jul 10, 2019
    • YES Bank Credit Card
      "Good Service"
      0.5 4.0/5 "Great!"
      I have applied for Yes Bank credit card which was applied through online .I have got all the required details about the card process .The agent gave all the required details about the card process .I have not faced any drawbacks so far on using this card ,I am extremely satisfied with the service .
      Was this review helpful? 0
      , hyderabad
      Reviewed on Jul 09, 2019
    • YES Bank Credit Card
      "Unhappy Experience"
      0.5 1.0/5 "Really Bad"
      My card was not activated from the YES bank, I didn't get the pin number through courier. Even I raised the request to their customer support but there was no response, I got many calls but there was no solution for the activation . Hence I am disappointed with them.
      Was this review helpful? 0
      , hyderabad
      Reviewed on Jul 09, 2019
    • YES Bank Credit Card
      "Best card"
      0.5 5.0/5 "Blown Away!"
      I have my credit card with YES BANK , i am holding this account for past 1 year . Customer service is up to the mark . There is no joining fee at the time of getting the card . Benefits were like , cash back, reward points . Credit limit is satisfactory with this card . Overall it is good .
      Was this review helpful? 0
      , bangalore
      Reviewed on Jul 09, 2019
    • YES Bank Credit Card
      "Good"
      0.5 2.0/5 "Expected more"
      I had applied for a credit card from Yes Bank. I asked them to close the application as I was out of town. I am not quite happy with their service. They contact me after one month of application submission. I was not informed about the credit limit but it was a lifetime free card.
      Was this review helpful? 0
      , pune
      Reviewed on Jul 09, 2019
    Common Loader Icon
    reTH65gcmBgCJ7k
    This Page is BLOCKED as it is using Iframes.