YES Bank Credit Card Customer Care
Axis Bank credit card customer care can be reached toll-free on 1800 209 5577 or 1800 103 5577 from any landline or mobile in India. For account-specific help, call the chargeable Phone Banking numbers 1860 419 5555 or 1860 500 5555 — IVR runs 24x7, with credit card and account services available 8 a.m. to 8 p.m.
This guide provides verified customer care numbers, step-by-step assistance for common issues, and the official grievance redressal process, helping you get faster and more effective resolutions.
YES Bank Credit Card Customer Care Contact Details
Below are the official YES Bank credit card customer care contact details for general, premium, and corporate customers.
YES Bank Credit Card Customer Care Phone Number
- YES Bank credit card customer care Toll-free number: 1800 1200
- Email: yestouchcc@yes.bank.in
YES First & YES Prosperity Customers Care Phone Number
- YES Prosperity: 1800 103 6000
- YES First Email: yesfirst@yes.bank.in yesfirstcc@yes.bank.in
- Yes Private cardholders: Toll-free 1800 121 4444 or 1800 103 0210, international +91 22 7185 6444, email yesprivatecc@yes.bank.in.
YES Bank Dedicated Email IDs for Credit Card Services
- General Queries: yestouchcc@yes.bank.in
- Commercial Card Closure: cc.corporateassist@yesbank.in
How to Block YES Bank Credit Card (Theft or Loss)
If your YES Bank credit card is lost or stolen, immediate blocking is crucial to prevent unauthorised transactions.
Block Credit Card via Customer Care
- India: 1800 103 1212
- From Abroad: +91 22 4935 0000
Block Credit Card via SMS
- SMS Format: BLKCC <last 4 digits of card>
- Send To: +91 98409 09000
- Ensure the SMS is sent from your registered mobile number.
Block Credit Card via Digital Banking
Log into YES Bank Net Banking or the YES Bank mobile app and instantly block your credit card.
Download the YES Bank mobile app (available on iOS and Android) to manage your credit card 24/7—check balance, pay bills, block/unblock card, report fraud, redeem rewards, and raise service requests without calling customer care.
What to Do If Your YES Bank Credit Card Is Blocked?
If your credit card has been blocked due to suspicious activity, missed payments, or security reasons:
- Contact YES Bank customer care immediately
- The executive will guide you on card unblocking or replacement
- A replacement credit card is usually delivered within 7 working days of request
YES Bank Credit Card International Helpline Numbers
Customers travelling or residing overseas can contact YES Bank through the following international helplines:
Dedicated Credit Card International Helpline
Other International Contact Numbers
- +91 (22) 5079 5101
- USA: 1833 380 0149
- Canada: 1833 491 0559
- UK: 800 048 9153
- UAE: 8000 3570 2510
If you are in Abu Dhabi, you may also visit the YES Bank representative office. Contact the bank directly for the latest office address.
YES Bank Credit Card Grievance Redressal Process
YES Bank follows a structured grievance redressal mechanism to ensure timely and fair resolution of customer complaints.
Note: To raise any query or complaint, please visit the bank's grievance redressal webpage
Level 1: Initial Complaint
- Contact customer care
- Visit any YES Bank branch
- Email or raise a request via net banking
Level 2: Grievance Redressal Officer
Sangeeta P Head – Grievance Redressal YES Bank Limited YES Bank House, Off Western Express Highway Santacruz East, Mumbai – 400055
- Email: head.grievanceredressal@yesbank.in
- Phone: 022-50795173
Level 3: Principal Nodal Officer
Mr. Vikas Bindal Principal Nodal Officer, YES Bank Limited
- Email: principal.nodalofficer@yesbank.in
- Phone: 022-50795174
Level 4: Banking Ombudsman
If your complaint is not resolved within 30 days, you can escalate it to the Banking Ombudsman of your city as per RBI guidelines.
You can also visit YES Bank's online grievance redressal portal (available on yesorigins.yes.bank.in) to submit complaints, track status, and access resolution timelines 24/7.
Summary
YES Bank credit card customer care resolves billing, fraud and card-blocking queries through phone, email, SMS, net banking, the mobile app and branch visits. A four-level grievance process takes unresolved YES Bank credit card complaints from customer care up to the RBI Banking Ombudsman. Verified contact numbers and the block-card steps above are the fastest way to reach YES Bank credit card customer care.
FAQs on YES Bank Credit Card Customer Care
1.What should I do if my YES Bank credit card is lost or stolen?
Contact YES Bank credit card customer care straight away to block the card and stop unauthorised use. You can also block it instantly through the YES Bank mobile app, net banking, or by SMS using the format shown above. A replacement YES Bank credit card is then issued within the bank's standard turnaround time.
2.How do I report a fraudulent or unauthorised transaction on my YES Bank credit card?
Contact YES Bank credit card customer care as soon as you notice the transaction and share the details of the charge. Reporting promptly helps YES Bank investigate and reverse unauthorised transactions under RBI guidelines. Keep a record of your complaint reference for follow-up.
3.Which number should I call for general YES Bank credit card customer care support in India?
YES Bank credit card customer care can be reached on the toll-free number listed in the contact table above for billing, payment issues, and service requests. A chargeable alternative number is also available. Email support is listed alongside the phone numbers for documented queries.
4.Can I block my YES Bank credit card online or via SMS?
Yes, YES Bank credit card customer care lets you block a card through the mobile app, net banking, SMS, or by phone, as set out in the blocking section above. Digital methods generally take effect within minutes. Choose whichever channel is quickest for you at the time.
5.How can NRI customers or customers abroad contact YES Bank credit card customer care?
Customers travelling or residing overseas can reach YES Bank credit card customer care using the international helpline numbers listed above. Country-specific numbers are provided for a few overseas locations, with a dedicated number for other countries. International or roaming charges may apply depending on your location.
6.Can I redeem YES Bank credit card reward points via customer care?
Yes, YES Bank credit card customer care can help you redeem reward points over the phone. Reward points can also be redeemed instantly through the YES Bank mobile app or net banking portal. NRI customers can use the international helpline for the same request.
7.What is the grievance redressal process for unresolved YES Bank credit card complaints?
YES Bank credit card customer care follows a structured, multi-level grievance process: an initial complaint to customer care, escalation to the Grievance Redressal Officer, further escalation to the Principal Nodal Officer, and finally the RBI Banking Ombudsman if the issue remains unresolved. Contact details for each level are listed above. The bank's online grievance portal can also be used to track a complaint.
8.Can I close my YES Bank credit card through customer care?
Yes, YES Bank credit card customer care accepts closure requests by phone or through the dedicated email addresses listed above, which differ for retail and corporate cards. You will need to share your card details and reason for closure. Any outstanding balance should be cleared before the card is closed.
9.How long does YES Bank credit card customer care take to issue a replacement card?
A replacement YES Bank credit card is usually delivered within the standard turnaround time stated above once a request is raised. You can track the delivery status through the mobile app or net banking. Contact customer care if your replacement card is delayed beyond this window.
10.What is YES Bank's Customer Day and how does it help credit card customers?
YES Bank observes a monthly Customer Day when customers can meet branch officials in person during a set afternoon window to resolve credit card and other banking issues. It gives customers a face-to-face alternative to calling YES Bank credit card customer care. Check with your branch for the exact timing.
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