Santa Claus comes around just once a year. In the meantime, there are Credit Cards.
  • Yes Bank Credit Card Customer Care

     

    For all credit card related queries and complaints, you can get in touch with YES Bank’s customer care centre via any of these methods.

    YES Bank Credit Card Customer Care Toll-Free and Tolled Numbers

    Get in touch with the bank via phone by dialling these numbers:

    • 1800 103 6000 (toll-free number for YES FIRST Credit Cards and for calls made within India)
    • Yes Bank Credit Card Helpline Number
      Yes Bank Credit Card 24*7 Toll free Number
    • 1800 103 1212 (toll-free number for YES Prosperity Credit Cards and for calls made within India)
    • +91 22 49350000 (calls made outside of India)

    YES Bank Credit Card Enquiries

    If you have any of these common enquiries, here’s how you can solve them.

    In Case of Card Theft: If your card is stolen or has been stolen, you will have to block your card immediately. You can do this by calling 18001031212 if you are in India or +91 22 49350000 if you are overseas.

    You can also log in to your net banking account or your mobile application and block your credit card.

    Another way to block your credit card in case it has been stolen or is missing is to do so via SMS. The format for the SMS is:

    • SMS Details: BLKCC space last 4 digits of your credit card
    • SMS Number: +91 9840909000

    Ensure that this SMS is sent from your registered mobile number.

    In Case Your Card is Blocked: If your credit card has been blocked, you will have to notify the customer care centre. Depending on the reason for your card being blocked, they may ask you to either apply for a replacement card or they will unblock the card.

    You will receive your replacement credit card within 7 business days from the date of the request made for replacement.

    YES Bank Credit Card Customer Care International Helpline

    If you are staying or travelling overseas and have a credit card related query, you can call the following international helpline number exclusively for credit cards:

    • +91 22 49350000

    Other international helpline numbers (not exclusively for credit cards) that you can contact are:

    • +91 22 30993600
    • 18776598044 (U.S.A./Canada)
    • 8081785133 (U.K.)
    • 800035703089 (U.A.E.)

    If you stay in Abu Dhabi, you can visit the Abu Dhabi representative office. The address is:

    YES Bank Representative Office

    205, AL Ghaith Office Tower

    Hamdan Street

    PO Box 30848

    Abu Dhabi, UAE

    Email: gib@yesbank.in

    YES Bank Email Address Details

    If you wish to contact the bank via email, send the mail to:

    • yestouch@yesbank.in
    • yestouchcc@yesbank.in (for YES Prosperity Credit Cards)
    • yesfirstcc@yesbank.in (for YES FIRST Credit Cards)

    Alternatively, you can fill in the complaint form on the bank’s website and submit it. This form will automatically be sent to the concerned department. Both existing and new customers can use this form.

    YES Bank Credit Card Grievance Redressal

    YES Bank has in place a grievance redressal policy to ensure that customers receive a satisfactory response to their concerns. The policy specifies the escalation matrix that you can follow to have your problem solved.

    Here’s what the escalation matrix looks like:

    • Level 1: Visit any branch of the bank or contact their customer service centre via any of the methods mentioned earlier.
    • Level 2: If you are not happy with the solution provided, you can contact the grievance redressal officer via any of the following methods:
      • Email: head.grievanceredressal@yesbank.in
      • Phone: 022 39489373
      • Address:
      • Sangeeta P

        Head – Grievance Redressal

        Yes Bank Limited

        5th Floor, IFC, Yes Bank Tower

        Elphinstone (W), Mumbai - 400013

    • Level 3: Failing an acceptable solution, you can contact the principal nodal officer. Her details are:
      • Email: principal.nodalofficer@yesbank.in
      • Phone: 022 39489374
      • Address:
      • Priti Yennemadi

        Principal Nodal Officer

        Yes Bank Limited

        5th Floor, IFC, Yes Bank Tower,

        Elphinstone (W), Mumbai – 400013

    • Level 4: The final level involves contacting the banking ombudsman. So, if your concern isn’t addressed within 30 days, you can contact the banking ombudsman of your city.

    YES Bank Nodal Office Contact Details

    Here are the details of the bank’s nodal officers. You can contact the officer in charge of your territory:

    Area Centre Name Address Contact Number Email ID
    Gujarat, Union Territories of Dadra and Nagar Haveli, and Daman and Diu Ahmedabad Mr Sharad Saraiya YES Bank Ltd Unit No. G/3,102-103 C. G. Centre C. G. Road, Ahmedabad Pin code: 380009 Phone: 079 30459101 Contact centre: 1800 1200 sharad.saraiya@yesbank.in
    Karnataka Bengaluru Mr Vinodh Sarran Back up: Mr Raghavendra Sindhe YES Bank Ltd Ground Floor, Prestige Obelisk Municipal No. 3 Kasturba Road Bangalore Pin code: 560001 Phone: 080 49157922 Contact centre: 1800 1200 vinodh.sarran@yesbank.in
    Madhya Pradesh Bhopal Mr Ankur Bansal Back up: Mr Kapil Arora YES Bank Ltd Plot No 215, Ground Floor Phase 1 M.P Nagar Bhopal, Madhya Pradesh Pin code: 462011 Phone: 0755 6612002 Contact centre: 1800 1200 ankur.bansal2@yesbank.in
    Odisha Bhubaneshwar Ms Arunima Nanda Back up: Mr Saswat Jena YES Bank Ltd Plot No. 31, Bapuji Nagar Janpath, Bhubaneswar Orissa Pin code:751009 Phone: 0674 2598012 Contact centre: 1800 1200 arunima.nanda@yesbank.in
    Himachal Pradesh, Punjab, Union Territory of Chandigarh and Panchkula, Yamuna Nagar, and Ambala Districts of Haryana. Chandigarh Mr Bhupinder Pal Singh YES Bank Ltd SCO No- 179 and SCO No -180 Sector 17C, Chandigarh Pin code: 160017 Phone: 0172 5037064 Contact centre: 1800 1200 bhupinder.singh7@yesbank.in
    Tamil Nadu, Union Territories of Puducherry (except Mahe Region), and Andaman and Nicobar Islands Chennai Mr Somesh Varman Back up: Ms Sangeetha Seshasayee YES Bank Ltd Ground Floor, No. 143/1 Uttamar Gandhi Salai Nungambakkam Chennai Pin code: 600 034 Phone: 044 66765000 Contact centre: 1800 1200 somesh.varman@yesbank.in
    Assam, Arunachal Pradesh, Manipur, Meghalaya, Mizoram, Nagaland, and Tripura Guwahati Ms Arunima Nanda Back up: Mr Parijat Ray YES Bank Ltd Ground & First Floor Building No. – 115 Goyal Enclave G.S Road, Bhangagarh Guwahati Pin code: 781 005 Phone: 0361 7187552 Contact centre: 1800 1200 arunima.nanda@yesbank.in
    Andhra Pradesh and Telangana Hyderabad Mr Somesh Varman Back up: Mr C S J R Murthy YES Bank Ltd Ground Floor, Agravanshi Plaza Bearing No 1-8-387 HUDA Lane Off S.P. Road Secunderabad Hyderabad Pin code: 500 003 Phone: 040 42426900 Contact centre: 1800 1200 somesh.varman@yesbank.in
    Rajasthan Jaipur Mr Sharad Saraiya Back up: Mr Vipin Vyas YES Bank Ltd Ground Floor, Plot No: O-19A Ashok Marg, Nr. Ahinsa Circle C-Scheme Jaipur, Rajasthan Pin code: 302 001 Phone: 0141 3329136 Contact centre: 18001200 sharad.saraiya@yesbank.in
    Uttar Pradesh (excluding Districts of Ghaziabad, Gautam Buddha Nagar, Saharanpur, Shamli (Prabudh Nagar), Muzaffarnagar, Baghpat, Meerut, Bijnor and Amroha (Jyotiba Phule Nagar) Kanpur Mr Ankur Bansal Back up: Mr Atin Khare YES Bank Ltd 14-113 Padam Tower Civil Lines Kanpur Pin code: 208 001 Phone: 0512 6710139 Contact centre: 1800 1200 ankur.bansal2@yesbank.in
    West Bengal and Sikkim Kolkata Ms Arunima Nanda YES Bank Ltd Ground Floor, 45, Jhowtala Road Kolkata Pin code: 700019 Phone: 033 405813684/40581300 Contact centre: 1800 1200 arunima.nanda@yesbank.in
    Districts of Mumbai, Mumbai Suburban, and Thane Mumbai (I) Mr Taroon Shahani YES Bank Ltd YES Bank Tower IndiaBulls Finance Centre – Tower 2 5th Floor, Senapati Bapat Marg Elphinstone (W), Mumbai Pin code: 400013 Phone: 022 33574248 Contact centre: 1800 1200 taroon.shahani@uesbank.in
    Delhi New Delhi (I) Ms Sunaina Gupta YES Bank Ltd Mezzanine and First Floor Plot No. 6, Basant Lok Complex Opposite Priya Cinema Vasant Vihar New Delhi Pin code: 110057 Phone: 011 49433455 Contact centre: 1800 1200 sunaina.gupta@yesbank.in
    Bihar Patna Ms Arunima Nanda Back up: Mr Vijay Kumar YES Bank Ltd Ground & Mezzanine Floor Unit No 201, 2nd Floor Rajendra Ram Plaza Plot No: 875, Holding No: 373 Circle No: 6, Exhibition Road, Patna Pin code: 800 001 Phone: 0612 3009003/ 02 Contact centre: 1800 1200 arunima.nanda@yesbank.in
    Kerala, Union Territory of Lakshadweep, and Union Territory of Puducherry (only Mahe Region) Thiruvananthapuram Mr Somesh Varman Back up: Ms. Rakhee Padmanabhan YES Bank Ltd Shop # 101 & 201, Annas Arcade, Spencer's Junction M G. Road Thiruvananthapuram Pin code: 695001 Phone: 0484 2809828 Contact centre: 1800 1200 somesh.varman@yesbank.in
    Haryana (except Panchkula, Yamuna Nagar and Ambala Districts) and Ghaziabad and Gautam Budh Nagar districts of Uttar Pradesh New Delhi (II) Ms Sunaina Gupta YES Bank Ltd Mezzanine and First Floor Plot No. 6, Basant Lok Complex Opposite Priya Cinema Vasant Vihar New Delhi Pin code: 110057 Phone: 011 49433455 Contact centre: 1800 1200 sunaina.gupta@yesbank.in
    Jharkhand Ranchi Ms Arunima Nanda Back up: Mr Sanjeev Kumar YES Bank Ltd Crosswindz, 41 Court Road, Ranchi Jharkhand Pin code: 834001 Phone: 0651 2212711 / 713 Contact centre: 1800 2000 arunima.nanda@yesbank.in
    State of Uttarakhand and seven districts of Western Uttar Pradesh namely, Saharanpur, Shamli (Prabudh Nagar), Muzaffarnagar, Baghpat, Meerut, Bijnor and Amroha (Jyotiba Phule Nagar) Dehradun Mr Ankur Bansal Back up: Mr Vikas Sinha YES Bank Ltd Ground Floor, 56 Rajpur Road, Dehradun, Uttarakhand Pin code: 249201 Phone: 0135 3061056 Contact centre: 1800 2000 ankur.bansal2@yesbank.in
    Chhattisgarh Raipur Mr Ankur Bansal Back up: Mr Ashish Manchanda YES Bank Ltd Ground and 1st Floor Golchha Chambers Near Holy Heart School Civil Lines, Raipur Chhattisgarh Pin code: 492001 Phone: 0771 4210202 Contact centre: 1800 2000 ankur.bansal2@yesbank.in
    State of Jammu and Kashmir Jammu Mr Bhupinder Pal Singh Back up: Ms Sonaal Sidana YES Bank Ltd Ground Floor, Plot No. 20 Block B/C, Gandhi Nagar Green Belt Jammu Pin code: 180004 Phone: 0191 2439871 Contact centre: 1800 2000 bhupinder.singh7@yesbank.in
    Goa and Maharashtra, (except the districts of Mumbai, Mumbai Suburban, and Thane) Mumbai (II) Mr Taroon Shahani YES Bank Ltd YES Bank Tower IndiaBulls Finance Centre – Tower 2 5th Floor, Senapati Bapat Marg Elphinstone (W), Mumbai Pin code: 400013 Phone: 022 33574248 Contact centre: 1800 2000 taroon.shahani@uesbank.in

    Write to YES Bank

    You can send your complaint by post as well. Address your letters to:

    Corporate Headquarters

    YES Bank Tower, IFC – 2

    15th Floor, Senapati Bapat Marg

    Elphinstone (W)

    Mumbai 400 013

    Email: yestouch@yesbank.in

    You can also address the northern regional corporate office. The address for the same is:

    Northern Regional Corporate Office

    YES Bank Limited

    48, Nyaya Marg

    Chanakyapuri

    New Delhi 110021

    Email: yestouch@yesbank.in

    If all of these methods fail to provide you with an adequate solution to your concern, you can approach the banking ombudsman. The banking ombudsman is appointed by the Reserve Bank of India for each city.

    It is important to note, however, that before you approach the banking ombudsman, you will need a letter from YES Bank stating that your complaint was not resolved within one month from the date of which the bank first received the complaint.

    Frequently Asked Questions

    1. Can I call the customer care to redeem my credit card reward points?
    2. Yes, you can. However, the customer care number to redeem reward points is 1800 419 0600.

    3. Can I just walk in and meet the bank branch manager?
    4. There may be instances where you may not be able to meet the branch manager, especially if they have prior commitments. A better way to meet the manager and air your concern is to visit the branch on the 7th of every month. This is the date on which YES Bank observes Customer Day. On this day, you can air your concerns to the bank staff from 3:00 p.m. to 5:00 p.m.

    5. What if the 7th of the month is a holiday or a half day?
    6. In case the 7th of a particular month falls on a bank holiday or is a half day, Customer Day will be observed on the 6th of the month.

    7. Is there any other way to get in touch with YES Bank’s customer service centre?
    8. If you don’t wish to use any of the methods mentioned above to have your query addressed, you can always log in to your net banking account, navigate to the mailbox, and write to the bank. You can also follow the bank’s social media platforms and address your query on those platforms.

    9. How soon can I expect a response to a complaint I have raised?
    10. In general, the bank will try and get back to you within 7 working days. If you have previously filed a complaint and haven’t yet received a resolution, do provide the complaint number to the bank officials so that it can be tracked.

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    Yes Bank Credit Card Customer Care Reviews

    • YES Bank Credit Card
      "Good bank"
      0.5 5.0/5 "Blown Away!"
      I have applied for YES bank credit card through online and the agent gave me the details for the credit card .I have taken the card because its a life time free card. The credit limit was not sufficient but it was manageable, I used this card for domestic ticket booking, bill payment and many other purposes.I got my card statement on time. I am satisfied with the service.
      Was this review helpful? 2
      , bangalore
      Reviewed on Mar 21, 2020
    • YES Bank
      YES Bank Credit Card
      "Good card"
      0.5 5.0/5 "Blown Away!"
      I have applied YES bank credit card via online. I have used it for the last two months, I usually used it for personal basis and the card limit is Rs.18,000 but overall the customer service is good and I would recommend this card to others as well.
      Was this review helpful? 0
      , kochi
      Reviewed on Mar 19, 2020
    • YES Bank Credit Card
      "Not Satisfied"
      0.5 1.0/5 "Really Bad"
      I am unable to use YES bank credit card is not working and showing bank server problem wherever using it getting this information.The credit limit was less and this was a life time free card and this credit card was delivered on time everything was good so far. I am not satisfied with the service.
      Was this review helpful? 0
      , bangalore
      Reviewed on Mar 19, 2020
    • YES Bank Credit Card
      "Good "
      0.5 4.0/5 "Great!"
      The rate of interest was little bit higher in YES Bank credit card. They given a good credit limit and i am using this card for shopping purpose. EMI facility is available and the documentation was simple and good within a week i received this card. YES Bank has a good customer service.
      Was this review helpful? 2
      , bangalore
      Reviewed on Mar 13, 2020
    • YES Bank Credit Card
      "Average card"
      0.5 3.0/5 "Satisfactory"
      1 year back, i have purchased YES bank credit card. There is no much benefits available on this card but it doesn't have annual fee. Its easy to make the payment through phonepe app. The card is accessible everywhere. After completion of 1 year, they have increased the limit of Rs. 6000 extra on my card. I did not contact the customer care service.
      Was this review helpful? 0
      , bangalore
      Reviewed on Mar 10, 2020
    • YES Bank Credit Card
      "Better Sevice"
      0.5 5.0/5 "Blown Away!"
      I am using Yes bank credit card which was availed through online .The credit limit was very less it was 65000 and i am using this service for almost 2 months .There was fuel benefits and getting discounts on shopping .I have got the credit card within a week.I am satisfied with the service so far .
      Was this review helpful? 0
      , kochi
      Reviewed on Mar 09, 2020
    • YES Bank Credit Card
      "Need to enhance the credit limit "
      0.5 2.0/5 "Expected more"
      My existing card limit is good but in YES bank card limit is low of 32K informed to banker but no proper response from their end. It is a life time free card. The customer service is not up to the mark. I got a card offer based on eligibility and received the card within one week.
      Was this review helpful? 0
      , chennai
      Reviewed on Mar 08, 2020
    • YES Bank Credit Card
      "Good service "
      0.5 4.0/5 "Great!"
      Document was very simple in YES Bank for credit card, i uploaded all my documents through online and i received this card within a week. Credit limit is sufficient and good they given a free card. I started using this credit card, mostly i am using for online shopping. I never contacted the customer service.
      Was this review helpful? 0
      , bangalore
      Reviewed on Mar 07, 2020
    • YES Bank Credit Card
      "Excellent Service"
      0.5 5.0/5 "Blown Away!"
      I am using YES bank card in which I got WIFI card but it is not very safe to use in place since using without pin option. This card is good for shopping but i am not satisfied with this wifi facility .This card was sanctioned on time and there was no drawbacks faced so far .The service was pretty good and much convenient with the service.
      Was this review helpful? 0
      , kochi
      Reviewed on Mar 05, 2020
    • YES Bank Credit Card
      "Good Card"
      0.5 5.0/5 "Blown Away!"
      I didn't go through with the customer care service till now since i didn't face any problem with them. There is no particular reason for choosing the credit card from YES bank. Its a good limit which i have received from YES bank. I have got a life time free credit card. They have sent me a credit card without any delay. Currently there is no offers available on this card.
      Was this review helpful? 0
      , vadodara
      Reviewed on Mar 05, 2020
    • YES Bank Credit Card
      "Best Service"
      0.5 4.0/5 "Great!"
      I got Yes Bank credit card on delay basis, it took 7 to 8 days .The credit limit was very less it was only 60000 and the agent told will get above 1lakh but got less limit .The card features and benefits was clearly shared by the agent. I'm much satisfied with the service .
      Was this review helpful? 0
      , rajkot
      Reviewed on Mar 04, 2020
    • YES Bank Credit Card
      "Excellent service "
      0.5 5.0/5 "Blown Away!"
      YES bank has provided a life time free card. The process was fine got a card within 5 days along with a welcome kit. The credit limit is sufficient. EMI conversion is nominal. Online service is good and quick process so chosen this card. Due date is on 10th of every month. I use this card for bill payment.
      Was this review helpful? 0
      , bangalore
      Reviewed on Mar 04, 2020
    • YES Bank Credit Card
      "Good Service"
      0.5 5.0/5 "Blown Away!"
      I have Yes Bank credit card which was taken through online . Actually, I have chosen this card since got the offer and the credit limit was 1 lakh it was sufficient. This was a free card but not used the card so far. Overall am satisfied with the service.
      Was this review helpful? 0
      , bangalore
      Reviewed on Mar 03, 2020
    • YES Bank Credit Card
      "Okay "
      0.5 1.0/5 "Really Bad"
      Basically i'm belongs to Hyderbad and currently living in Gujarat, YES BANK is asking me to send current address proof when I have applied for the credit card which am unable to provide so it got closed by bank end. Customer service is not up to the mark.
      Was this review helpful? 0
      , ahmedabad
      Reviewed on Mar 02, 2020
    • YES Bank Credit Card
      "Okay"
      0.5 4.0/5 "Great!"
      I have applied YES Bank credit card because this card has 10% discount on any spend and it is a zero annual fee card. I have not received any calls or message regarding the status from bank so i changed my mind and already i am using 2 credit cards. They are giving a good service hence have not availed the card.
      Was this review helpful? 1
      , vadodara
      Reviewed on Feb 28, 2020
    • YES Bank Credit Card
      "Excellent Service"
      0.5 5.0/5 "Blown Away!"
      I was out of station when applied for Yes bank credit card .I have not submitted any documents and there was proper response and callback from bank end .The agent called for this credit card since not available on town unable to proceed further.The service was really good and comfortable .
      Was this review helpful? 0
      , mumbai
      Reviewed on Feb 22, 2020
    • YES Bank Credit Card
      "Excellent Service"
      0.5 5.0/5 "Blown Away!"
      I have not availed YES bank credit card due to financial problem and also not having documents. The agent has shared all the relevant details about the card process. There was proper callback and follow up from bank end. There was no drawback faced so far. I am really satisfied with the service so far.
      Was this review helpful? 0
      , jaipur
      Reviewed on Feb 21, 2020
    • YES Bank Credit Card
      "Need emi option "
      0.5 4.0/5 "Great!"
      I am using YES Bank credit card this card also i use for travel purpose. Credit limit is sufficient and good and it is a free card. Reward points can be converted as a cash back. EMI option is not available, if its there it will helpful and their service was good.
      Was this review helpful? 2
      , bangalore
      Reviewed on Feb 14, 2020
    • YES Bank Credit Card
      "Excellent Service"
      0.5 5.0/5 "Blown Away!"
      I have Yes bank credit card which was taken through bank.The rate of interest was 11.5%and the processing fee was high .This loan is still active and paying the premium on delay basis and no extra charges for that.I have taken this loan for personal use .I am convenient with the overall service .
      Was this review helpful? 0
      , bangalore
      Reviewed on Feb 12, 2020
    • YES Bank Credit Card
      "Need to enhance the credit limit "
      0.5 4.0/5 "Great!"
      YES Bank service is good in response to the customer. It is a life time free card. On time I got a call but the process was lengthy to complete so it took almost one month to receive the card. The credit limit is low of 30K only when compared to my existing card. EMI conversion is applicable with some charge. I use for grocery purchase. I got cash limit withdraw option up to 5K and features are good in this card.
      Was this review helpful? 1
      , coimbatore
      Reviewed on Feb 11, 2020
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