Yes Bank Credit Card Customer Care

Yes Bank Credit Cardholders can utilise the Yes Bank customer care service offered by the bank for queries regarding Yes Bank credit card. Yes Bank customers can contact the Yes Bank Credit Card call centre to know more about banking products or for making enquiries or suggestions. Customers can send emails, call or visit a branch office for queries on Yes Bank credit cards. The Yes Bank customer care provides 24 hours service on all 7 days of the week. Several channels offered by Yes Bank through which credit card holders can contact the bank. These channels include toll-free phone numbers, feedback and complaint forms, SMS service, etc.

Yes Bank Credit Card Customer Care Phone Numbers:

The bank offers assistance to their customers at any time on any day of the week. Yes Bank customers can contact the Toll-Free number of the bank whenever they need information and any help with their credit cards. Cardholders visiting another country can contact on Yes Bank’s international 24 x 7 toll-free numbers when they need any assistance.

Yes Bank Credit Card Customer Care Toll – Free Numbers:

Yes Bank Credit Card Customer Care International Numbers:

Yes Bank credit card holders who want to contact the bank from outside India can use the following numbers:

Yes Bank Credit Card Customer Care E-mail:

Yes Bank credit card customers can also write an e-mail to yestouchcc@yesbank.in to raise all their concerns/queries/feedback.

Yes Bank – Grievance Redressal

Yes Bank has an ISO-standard complaint management policy in place to ensure consistent superior service experience is being delivered to its customers.

The three-level grievance redressal mechanism helps customers to solve all their queries and concerns with less hassle.

Yes Banks’s redressal process is mentioned below in detail.

Level: 1 – The initial step to take when you have any issue/concern related to the bank’s products or services is to raise the same through any of the following channels

• Telephonic/electronic channels
  • The bank’s ‘Yes Touch’ customer service is available 24X7. You can call the toll free number, 1800-2000 or the non-toll free number +91 22 6121 9000 anywhere from India.

• Send an email to yestouch@yesbank.in detailing your issue/concern. A few product/segment specific e-mail addresses are mentioned below.

• An online ‘QUERY/COMPLAINT/FEEDBACK’ form is available under the ‘Complaints’ page on the bank’s website. Fill the required details along with your concern/query and submit the same. You will hear back from the bank soon.

• Yes Bank net banking users can raise their complaints through the ‘My Space’ section using the ‘Mailbox’ option

• Any mobile app related queries can be raised through the feedback/query link available on the respective Yes Bank apps including Yes Mobile, Yes Pay, Yes Tag, etc.

• You can follow the bank on social media platforms including Facebook, Twitter, Instagram, etc., and express your concerns/queries through the same.

• Bank branch channel
  • You can visit the nearest Yes Bank branch during the working hours and record your complaint in the complaint register available at the branch. You can also find the contact details of the officer to approach for all your queries/concerns displayed at the branch.

The bank also observes the 7th day of every month as ‘Customer Day’ and allows all its customers to share their opinion/feedback/complaints on its products/services. You can walk-in on that day between 3 pm and 5 pm to take your concerns to the bank’s notice.

• Alternatively, you can also contact the branch manager or the branch business leader and talk to him/her about your concerns

Level-2: If the complaint/grievance remains resolved even after reporting through multiple channels or if you are not happy with the kind of resolution received through Level-1, you can escalate the issue to Yes Bank’s Grievance Redressal Officer. Contact details of the officer are provided below.

Grievance Redressal Officer Contact Details

Level-3: The next level of escalation includes raising your concern to Yes Bank’s Principal Nodal Officer, the details of whom are mentioned below

Principal Nodal Officer Contact Details

Yes Bank typically responds to any kind of grievances in seven working days. However, the turnaround time may vary based on the product/service.

If your issue is not resolved after 30 days of registering your complaint, you can contact Banking Ombudsman appointed for your city. The contact details of the same are listed below for your reference.

Details of Banking Ombudsman