Santa Claus comes around just once a year. In the meantime, there are Credit Cards.
For all credit card related queries and complaints, you can get in touch with YES Bank’s customer care centre via any of these methods.
Get in touch with the bank via phone by dialling these numbers:
If you have any of these common enquiries, here’s how you can solve them.
In Case of Card Theft: If your card is stolen or has been stolen, you will have to block your card immediately. You can do this by calling 18001031212 if you are in India or +91 22 49350000 if you are overseas.
You can also log in to your net banking account or your mobile application and block your credit card.
Another way to block your credit card in case it has been stolen or is missing is to do so via SMS. The format for the SMS is:
Ensure that this SMS is sent from your registered mobile number.
In Case Your Card is Blocked: If your credit card has been blocked, you will have to notify the customer care centre. Depending on the reason for your card being blocked, they may ask you to either apply for a replacement card or they will unblock the card.
You will receive your replacement credit card within 7 business days from the date of the request made for replacement.
If you are staying or travelling overseas and have a credit card related query, you can call the following international helpline number exclusively for credit cards:
Other international helpline numbers (not exclusively for credit cards) that you can contact are:
If you stay in Abu Dhabi, you can visit the Abu Dhabi representative office. The address is:
YES Bank Representative Office
205, AL Ghaith Office Tower
Hamdan Street
PO Box 30848
Abu Dhabi, UAE
Email: gib@yesbank.in
If you wish to contact the bank via email, send the mail to:
Alternatively, you can fill in the complaint form on the bank’s website and submit it. This form will automatically be sent to the concerned department. Both existing and new customers can use this form.
YES Bank has in place a grievance redressal policy to ensure that customers receive a satisfactory response to their concerns. The policy specifies the escalation matrix that you can follow to have your problem solved.
Here’s what the escalation matrix looks like:
Sangeeta P
Head – Grievance Redressal
Yes Bank Limited
5th Floor, IFC, Yes Bank Tower
Elphinstone (W), Mumbai - 400013
Priti Yennemadi
Principal Nodal Officer
Yes Bank Limited
5th Floor, IFC, Yes Bank Tower,
Elphinstone (W), Mumbai – 400013
Here are the details of the bank’s nodal officers. You can contact the officer in charge of your territory:
| Area | Centre | Name | Address | Contact Number | Email ID |
|---|---|---|---|---|---|
| Gujarat, Union Territories of Dadra and Nagar Haveli, and Daman and Diu | Ahmedabad | Mr Sharad Saraiya | YES Bank Ltd Unit No. G/3,102-103 C. G. Centre C. G. Road, Ahmedabad Pin code: 380009 | Phone: 079 30459101 Contact centre: 1800 1200 | sharad.saraiya@yesbank.in |
| Karnataka | Bengaluru | Mr Vinodh Sarran Back up: Mr Raghavendra Sindhe | YES Bank Ltd Ground Floor, Prestige Obelisk Municipal No. 3 Kasturba Road Bangalore Pin code: 560001 | Phone: 080 49157922 Contact centre: 1800 1200 | vinodh.sarran@yesbank.in |
| Madhya Pradesh | Bhopal | Mr Ankur Bansal Back up: Mr Kapil Arora | YES Bank Ltd Plot No 215, Ground Floor Phase 1 M.P Nagar Bhopal, Madhya Pradesh Pin code: 462011 | Phone: 0755 6612002 Contact centre: 1800 1200 | ankur.bansal2@yesbank.in |
| Odisha | Bhubaneshwar | Ms Arunima Nanda Back up: Mr Saswat Jena | YES Bank Ltd Plot No. 31, Bapuji Nagar Janpath, Bhubaneswar Orissa Pin code:751009 | Phone: 0674 2598012 Contact centre: 1800 1200 | arunima.nanda@yesbank.in |
| Himachal Pradesh, Punjab, Union Territory of Chandigarh and Panchkula, Yamuna Nagar, and Ambala Districts of Haryana. | Chandigarh | Mr Bhupinder Pal Singh | YES Bank Ltd SCO No- 179 and SCO No -180 Sector 17C, Chandigarh Pin code: 160017 | Phone: 0172 5037064 Contact centre: 1800 1200 | bhupinder.singh7@yesbank.in |
| Tamil Nadu, Union Territories of Puducherry (except Mahe Region), and Andaman and Nicobar Islands | Chennai | Mr Somesh Varman Back up: Ms Sangeetha Seshasayee | YES Bank Ltd Ground Floor, No. 143/1 Uttamar Gandhi Salai Nungambakkam Chennai Pin code: 600 034 | Phone: 044 66765000 Contact centre: 1800 1200 | somesh.varman@yesbank.in |
| Assam, Arunachal Pradesh, Manipur, Meghalaya, Mizoram, Nagaland, and Tripura | Guwahati | Ms Arunima Nanda Back up: Mr Parijat Ray | YES Bank Ltd Ground & First Floor Building No. – 115 Goyal Enclave G.S Road, Bhangagarh Guwahati Pin code: 781 005 | Phone: 0361 7187552 Contact centre: 1800 1200 | arunima.nanda@yesbank.in |
| Andhra Pradesh and Telangana | Hyderabad | Mr Somesh Varman Back up: Mr C S J R Murthy | YES Bank Ltd Ground Floor, Agravanshi Plaza Bearing No 1-8-387 HUDA Lane Off S.P. Road Secunderabad Hyderabad Pin code: 500 003 | Phone: 040 42426900 Contact centre: 1800 1200 | somesh.varman@yesbank.in |
| Rajasthan | Jaipur | Mr Sharad Saraiya Back up: Mr Vipin Vyas | YES Bank Ltd Ground Floor, Plot No: O-19A Ashok Marg, Nr. Ahinsa Circle C-Scheme Jaipur, Rajasthan Pin code: 302 001 | Phone: 0141 3329136 Contact centre: 18001200 | sharad.saraiya@yesbank.in |
| Uttar Pradesh (excluding Districts of Ghaziabad, Gautam Buddha Nagar, Saharanpur, Shamli (Prabudh Nagar), Muzaffarnagar, Baghpat, Meerut, Bijnor and Amroha (Jyotiba Phule Nagar) | Kanpur | Mr Ankur Bansal Back up: Mr Atin Khare | YES Bank Ltd 14-113 Padam Tower Civil Lines Kanpur Pin code: 208 001 | Phone: 0512 6710139 Contact centre: 1800 1200 | ankur.bansal2@yesbank.in |
| West Bengal and Sikkim | Kolkata | Ms Arunima Nanda | YES Bank Ltd Ground Floor, 45, Jhowtala Road Kolkata Pin code: 700019 | Phone: 033 405813684/40581300 Contact centre: 1800 1200 | arunima.nanda@yesbank.in |
| Districts of Mumbai, Mumbai Suburban, and Thane | Mumbai (I) | Mr Taroon Shahani | YES Bank Ltd YES Bank Tower IndiaBulls Finance Centre – Tower 2 5th Floor, Senapati Bapat Marg Elphinstone (W), Mumbai Pin code: 400013 | Phone: 022 33574248 Contact centre: 1800 1200 | taroon.shahani@uesbank.in |
| Delhi | New Delhi (I) | Ms Sunaina Gupta | YES Bank Ltd Mezzanine and First Floor Plot No. 6, Basant Lok Complex Opposite Priya Cinema Vasant Vihar New Delhi Pin code: 110057 | Phone: 011 49433455 Contact centre: 1800 1200 | sunaina.gupta@yesbank.in |
| Bihar | Patna | Ms Arunima Nanda Back up: Mr Vijay Kumar | YES Bank Ltd Ground & Mezzanine Floor Unit No 201, 2nd Floor Rajendra Ram Plaza Plot No: 875, Holding No: 373 Circle No: 6, Exhibition Road, Patna Pin code: 800 001 | Phone: 0612 3009003/ 02 Contact centre: 1800 1200 | arunima.nanda@yesbank.in |
| Kerala, Union Territory of Lakshadweep, and Union Territory of Puducherry (only Mahe Region) | Thiruvananthapuram | Mr Somesh Varman Back up: Ms. Rakhee Padmanabhan | YES Bank Ltd Shop # 101 & 201, Annas Arcade, Spencer's Junction M G. Road Thiruvananthapuram Pin code: 695001 | Phone: 0484 2809828 Contact centre: 1800 1200 | somesh.varman@yesbank.in |
| Haryana (except Panchkula, Yamuna Nagar and Ambala Districts) and Ghaziabad and Gautam Budh Nagar districts of Uttar Pradesh | New Delhi (II) | Ms Sunaina Gupta | YES Bank Ltd Mezzanine and First Floor Plot No. 6, Basant Lok Complex Opposite Priya Cinema Vasant Vihar New Delhi Pin code: 110057 | Phone: 011 49433455 Contact centre: 1800 1200 | sunaina.gupta@yesbank.in |
| Jharkhand | Ranchi | Ms Arunima Nanda Back up: Mr Sanjeev Kumar | YES Bank Ltd Crosswindz, 41 Court Road, Ranchi Jharkhand Pin code: 834001 | Phone: 0651 2212711 / 713 Contact centre: 1800 2000 | arunima.nanda@yesbank.in |
| State of Uttarakhand and seven districts of Western Uttar Pradesh namely, Saharanpur, Shamli (Prabudh Nagar), Muzaffarnagar, Baghpat, Meerut, Bijnor and Amroha (Jyotiba Phule Nagar) | Dehradun | Mr Ankur Bansal Back up: Mr Vikas Sinha | YES Bank Ltd Ground Floor, 56 Rajpur Road, Dehradun, Uttarakhand Pin code: 249201 | Phone: 0135 3061056 Contact centre: 1800 2000 | ankur.bansal2@yesbank.in |
| Chhattisgarh | Raipur | Mr Ankur Bansal Back up: Mr Ashish Manchanda | YES Bank Ltd Ground and 1st Floor Golchha Chambers Near Holy Heart School Civil Lines, Raipur Chhattisgarh Pin code: 492001 | Phone: 0771 4210202 Contact centre: 1800 2000 | ankur.bansal2@yesbank.in |
| State of Jammu and Kashmir | Jammu | Mr Bhupinder Pal Singh Back up: Ms Sonaal Sidana | YES Bank Ltd Ground Floor, Plot No. 20 Block B/C, Gandhi Nagar Green Belt Jammu Pin code: 180004 | Phone: 0191 2439871 Contact centre: 1800 2000 | bhupinder.singh7@yesbank.in |
| Goa and Maharashtra, (except the districts of Mumbai, Mumbai Suburban, and Thane) | Mumbai (II) | Mr Taroon Shahani | YES Bank Ltd YES Bank Tower IndiaBulls Finance Centre – Tower 2 5th Floor, Senapati Bapat Marg Elphinstone (W), Mumbai Pin code: 400013 | Phone: 022 33574248 Contact centre: 1800 2000 | taroon.shahani@uesbank.in |
You can send your complaint by post as well. Address your letters to:
Corporate Headquarters
YES Bank Tower, IFC – 2
15th Floor, Senapati Bapat Marg
Elphinstone (W)
Mumbai 400 013
Email: yestouch@yesbank.in
You can also address the northern regional corporate office. The address for the same is:
Northern Regional Corporate Office
YES Bank Limited
48, Nyaya Marg
Chanakyapuri
New Delhi 110021
Email: yestouch@yesbank.in
If all of these methods fail to provide you with an adequate solution to your concern, you can approach the banking ombudsman. The banking ombudsman is appointed by the Reserve Bank of India for each city.
It is important to note, however, that before you approach the banking ombudsman, you will need a letter from YES Bank stating that your complaint was not resolved within one month from the date of which the bank first received the complaint.
Yes, you can. However, the customer care number to redeem reward points is 1800 419 0600.
There may be instances where you may not be able to meet the branch manager, especially if they have prior commitments. A better way to meet the manager and air your concern is to visit the branch on the 7th of every month. This is the date on which YES Bank observes Customer Day. On this day, you can air your concerns to the bank staff from 3:00 p.m. to 5:00 p.m.
In case the 7th of a particular month falls on a bank holiday or is a half day, Customer Day will be observed on the 6th of the month.
If you don’t wish to use any of the methods mentioned above to have your query addressed, you can always log in to your net banking account, navigate to the mailbox, and write to the bank. You can also follow the bank’s social media platforms and address your query on those platforms.
In general, the bank will try and get back to you within 7 working days. If you have previously filed a complaint and haven’t yet received a resolution, do provide the complaint number to the bank officials so that it can be tracked.
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