For all credit card related queries and complaints, you can get in touch with YES Bank’s customer care centre via any of these methods.
YES Bank Credit Card Customer Care Toll-Free and Tolled Numbers
Get in touch with the bank via phone by dialling these numbers:
- 1800 103 6000 (toll-free number for YES FIRST Credit Cards and for calls made within India)
- 1800 103 1212 (toll-free number for YES Prosperity Credit Cards and for calls made within India)
- +91 22 49350000 (calls made outside of India)
YES Bank Credit Card Enquiries
If you have any of these common enquiries, here’s how you can solve them.
In Case of Card Theft: If your card is stolen or has been stolen, you will have to block your card immediately. You can do this by calling 18001031212 if you are in India or +91 22 49350000 if you are overseas.
You can also log in to your net banking account or your mobile application and block your credit card.
Another way to block your credit card in case it has been stolen or is missing is to do so via SMS. The format for the SMS is:
- SMS Details: BLKCC space last 4 digits of your credit card
- SMS Number: +91 9840909000
Ensure that this SMS is sent from your registered mobile number.
In Case Your Card is Blocked: If your credit card has been blocked, you will have to notify the customer care centre. Depending on the reason for your card being blocked, they may ask you to either apply for a replacement card or they will unblock the card.
You will receive your replacement credit card within 7 business days from the date of the request made for replacement.
YES Bank Credit Card Customer Care International Helpline
If you are staying or travelling overseas and have a credit card related query, you can call the following international helpline number exclusively for credit cards:
- +91 22 49350000
Other international helpline numbers (not exclusively for credit cards) that you can contact are:
- +91 22 3099 3600 (From Outside India)
- 1833 380 0149 (USA)
- 1833 491 0559 (CANADA)
- 800 048 9153 (UK)
- 8000 3570 2510 (UAE)
If you stay in Abu Dhabi, you can visit the Abu Dhabi representative office. The address is:
YES Bank Representative Office
205, AL Ghaith Office Tower
Hamdan Street
PO Box 30848
Abu Dhabi, UAE
Email: gib@yesbank.in
YES Bank Email Address Details
If you wish to contact the bank via email, send the mail to:
- yestouch@yesbank.in
- yestouchcc@yesbank.in (for YES Prosperity Credit Cards)
- yesfirstcc@yesbank.in (for YES FIRST Credit Cards)
Alternatively, you can fill in the complaint form on the bank’s website and submit it. This form will automatically be sent to the concerned department. Both existing and new customers can use this form.
YES Bank Credit Card Grievance Redressal
YES Bank has in place a grievance redressal policy to ensure that customers receive a satisfactory response to their concerns. The policy specifies the escalation matrix that you can follow to have your problem solved.
Here’s what the escalation matrix looks like:
- Level 1: Visit any branch of the bank or contact their customer service centre via any of the methods mentioned earlier.
- Level 2: If you are not happy with the solution provided, you can contact the grievance redressal officer via any of the following methods:
- Email: head.grievanceredressal@yesbank.in
- Phone: 022 39489373
- Address:
- Level 3: Failing an acceptable solution, you can contact the principal nodal officer. Her details are:
- Level 4: The final level involves contacting the banking ombudsman. So, if your concern isn’t addressed within 30 days, you can contact the banking ombudsman of your city.
Sangeeta P
Head – Grievance Redressal
Yes Bank Limited
5th Floor, IFC, Yes Bank Tower
Elphinstone (W), Mumbai - 400013
Swarupananda Mallick
Principal Nodal Officer
YES Bank Limited 5th Floor, IFC,
YES Bank Tower, Elphinstone (W), Mumbai – 400013
Email: principal.nodalofficer@yesbank.in
Phone Number: 022-39489374
YES Bank Nodal Office Contact Details
Here are the details of the bank’s nodal officers. You can contact the officer in charge of your territory:
| Area | Centre | Name | Address | Contact Number & Email ID |
|---|---|---|---|---|
| Gujarat, Union Territories of Dadra and Nagar Haveli, and Daman and Diu | Ahmedabad | Mr Sharad Saraiya |
YES Bank Ltd Unit No. G/3,102-103 C. G. Centre C. G. Road, Ahmedabad Pin code: 380009 |
Phone: 079 30459101 Contact centre: 1800 1200 sharad.saraiya@yesbank.in |
| Karnataka | Bengaluru |
Mr Vinodh Sarran Back up: Ms. Hitha A.P |
YES Bank Ltd Ground Floor, Prestige Obelisk Municipal No. 3 Kasturba Road Bangalore Pin code: 560001 |
Phone: 080 49157922 Contact centre: 1800 1200 vinodh.sarran@yesbank.in |
| Madhya Pradesh | Bhopal |
Mr. Sharad Saraiya Back up: Mr Kapil Arora |
YES Bank Ltd Plot No 215, Ground Floor Phase 1 M.P Nagar Bhopal, Madhya Pradesh Pin code: 462011 |
Phone: 0755 6612002 Contact centre: 1800 1200 ankur.bansal2@yesbank.in |
| Odisha | Bhubaneshwar |
Ms Arunima Nanda Back up: Mr Saswat Jena |
YES Bank Ltd Plot No. 31, Bapuji Nagar Janpath, Bhubaneswar Orissa Pin code:751009 |
Phone: 0674 2598012 Contact centre: 1800 1200 arunima.nanda@yesbank.in |
| Himachal Pradesh, Punjab, Union Territory of Chandigarh and Panchkula, Yamuna Nagar, and Ambala Districts of Haryana. | Chandigarh | Mr Bhupinder Pal Singh |
YES Bank Ltd SCO No- 179 and SCO No -180 Sector 17C, Chandigarh Pin code: 160017 |
Phone: 0172 5037064 Contact centre: 1800 1200 bhupinder.singh7@yesbank.in |
| Tamil Nadu, Union Territories of Puducherry (except Mahe Region), and Andaman and Nicobar Islands | Chennai |
Mr Somesh Varman Back up: Ms Sangeetha Seshasayee |
YES Bank Ltd Ground Floor, No. 143/1 Uttamar Gandhi Salai Nungambakkam Chennai Pin code: 600 034 |
Phone: 044 66765000 Contact centre: 1800 1200 somesh.varman@yesbank.in |
| Assam, Arunachal Pradesh, Manipur, Meghalaya, Mizoram, Nagaland, and Tripura | Guwahati |
Mr. Swarupananda Mallick Back up: Mr. Anjan Taluqda |
YES Bank Ltd Ground & First Floor Building No. – 115 Goyal Enclave G.S Road, Bhangagarh Guwahati Pin code: 781 005 |
Phone: 0361 7187552 Contact centre: 1800 1200 arunima.nanda@yesbank.in |
| Andhra Pradesh and Telangana | Hyderabad |
Mr Somesh Varman Back up: Mr C S J R Murthy |
YES Bank Ltd Ground Floor, Agravanshi Plaza Bearing No 1-8-387 HUDA Lane Off S.P. Road Secunderabad Hyderabad Pin code: 500 003 |
Phone: 040 42426900 Contact centre: 1800 1200 somesh.varman@yesbank.in |
| Rajasthan | Jaipur |
Mr Sharad Saraiya Back up: Mr Vipin Vyas |
YES Bank Ltd Ground Floor, Plot No: O-19A Ashok Marg, Nr. Ahinsa Circle C-Scheme Jaipur, Rajasthan Pin code: 302 001 |
Phone: 0141 3329136 Contact centre: 18001200 sharad.saraiya@yesbank.in |
| Uttar Pradesh (excluding Districts of Ghaziabad, Gautam Buddha Nagar, Saharanpur, Shamli (Prabudh Nagar), Muzaffarnagar, Baghpat, Meerut, Bijnor and Amroha (Jyotiba Phule Nagar) | Kanpur |
Mr. Bhupinder Pal Singh Back up: Mr Atin Khare |
YES Bank Ltd 14-113 Padam Tower Civil Lines Kanpur Pin code: 208 001 |
Phone: 0512 6710139 Contact centre: 1800 1200 ankur.bansal2@yesbank.in |
| West Bengal and Sikkim | Kolkata | Mr. Swarupananda Mallick |
YES Bank Ltd Ground Floor, 45, Jhowtala Road Kolkata Pin code: 700019 |
Phone: 033 405813684/40581300 Contact centre: 1800 1200 arunima.nanda@yesbank.in |
| Districts of Mumbai, Mumbai Suburban, and Thane | Mumbai (I) | Mr Taroon Shahani |
YES Bank Ltd YES Bank Tower IndiaBulls Finance Centre – Tower 2 5th Floor, Senapati Bapat Marg Elphinstone (W), Mumbai Pin code: 400013 |
Phone: 022 33574248 Contact centre: 1800 1200 taroon.shahani@uesbank.in |
| Delhi | New Delhi (I) | Ms Sunaina Gupta |
YES Bank Ltd Mezzanine and First Floor Plot No. 6, Basant Lok Complex Opposite Priya Cinema Vasant Vihar New Delhi Pin code: 110057 |
Phone: 011 49433455 Contact centre: 1800 1200 sunaina.gupta@yesbank.in |
| Bihar | Patna |
Mr. Swarupananda Mallick Back up: Mr Vijay Kumar |
YES Bank Ltd Ground & Mezzanine Floor Unit No 201, 2nd Floor Rajendra Ram Plaza Plot No: 875, Holding No: 373 Circle No: 6, Exhibition Road, Patna Pin code: 800 001 |
Phone: 0612 3009003/ 02 Contact centre: 1800 1200 arunima.nanda@yesbank.in |
| Kerala, Union Territory of Lakshadweep, and Union Territory of Puducherry (only Mahe Region) | Thiruvananthapuram |
Mr Somesh Varman Back up: Mr. Binoj Davies |
YES Bank Ltd Shop # 101 & 201, Annas Arcade, Spencer's Junction M G. Road Thiruvananthapuram Pin code: 695001 |
Phone: 0484 2809828 Contact centre: 1800 1200 somesh.varman@yesbank.in |
| Haryana (except Panchkula, Yamuna Nagar and Ambala Districts) and Ghaziabad and Gautam Budh Nagar districts of Uttar Pradesh | New Delhi (II) | Ms Sunaina Gupta |
YES Bank Ltd Mezzanine and First Floor Plot No. 6, Basant Lok Complex Opposite Priya Cinema Vasant Vihar New Delhi Pin code: 110057 |
Phone: 011 49433455 Contact centre: 1800 1200 sunaina.gupta@yesbank.in |
| Jharkhand | Ranchi |
Mr. Swarupananda Mallic Back up: Mr. Himanshu Kumar |
YES Bank Ltd Crosswindz, 41 Court Road, Ranchi Jharkhand Pin code: 834001 |
Phone: 0651 2212711 / 713 Contact centre: 1800 2000 arunima.nanda@yesbank.in |
| State of Uttarakhand and seven districts of Western Uttar Pradesh namely, Saharanpur, Shamli (Prabudh Nagar), Muzaffarnagar, Baghpat, Meerut, Bijnor and Amroha (Jyotiba Phule Nagar) | Dehradun |
Mr. Tejpreet Singh Back up: Mr Vikas Sinha |
YES Bank Ltd Ground Floor, 56 Rajpur Road, Dehradun, Uttarakhand Pin code: 249201 |
Phone: 0135 3061056 Contact centre: 1800 2000 ankur.bansal2@yesbank.in |
| Chhattisgarh | Raipur |
Mr. Swarupananda Mallick Back up: Mr. Priyadutta Panigrahi |
YES Bank Ltd Ground and 1st Floor Golchha Chambers Near Holy Heart School Civil Lines, Raipur Chhattisgarh Pin code: 492001 |
Phone: 0771 4210202 Contact centre: 1800 2000 ankur.bansal2@yesbank.in |
| State of Jammu and Kashmir | Jammu |
Mr Bhupinder Pal Singh Back up: Mr. Kapil Gupta |
YES Bank Ltd Ground Floor, Plot No. 20 Block B/C, Gandhi Nagar Green Belt Jammu Pin code: 180004 |
Phone: 0191 2439871 Contact centre: 1800 2000 bhupinder.singh7@yesbank.in |
| Goa and Maharashtra, (except the districts of Mumbai, Mumbai Suburban, and Thane) | Mumbai (II) | Mr Taroon Shahani |
YES Bank Ltd YES Bank Tower IndiaBulls Finance Centre – Tower 2 5th Floor, Senapati Bapat Marg Elphinstone (W), Mumbai Pin code: 400013 |
Phone: 022 33574248 Contact centre: 1800 2000 taroon.shahani@uesbank.in |
Write to YES Bank
You can send your complaint by post as well. Address your letters to:
Corporate Headquarters
YES Bank Tower, IFC – 2
15th Floor, Senapati Bapat Marg
Elphinstone (W)
Mumbai 400 013
Email: yestouch@yesbank.in
You can also address the northern regional corporate office. The address for the same is:
Northern Regional Corporate Office
YES Bank Limited
48, Nyaya Marg
Chanakyapuri
New Delhi 110021
Email: yestouch@yesbank.in
If all of these methods fail to provide you with an adequate solution to your concern, you can approach the banking ombudsman. The banking ombudsman is appointed by the Reserve Bank of India for each city.
It is important to note, however, that before you approach the banking ombudsman, you will need a letter from YES Bank stating that your complaint was not resolved within one month from the date of which the bank first received the complaint.
Frequently Asked Questions
- Can I call the customer care to redeem my credit card reward points?
Yes, you can. However, the customer care number to redeem reward points is 1800 419 0600.
- Can I just walk in and meet the bank branch manager?
There may be instances where you may not be able to meet the branch manager, especially if they have prior commitments. A better way to meet the manager and air your concern is to visit the branch on the 7th of every month. This is the date on which YES Bank observes Customer Day. On this day, you can air your concerns to the bank staff from 3:00 p.m. to 5:00 p.m.
- What if the 7th of the month is a holiday or a half day?
In case the 7th of a particular month falls on a bank holiday or is a half day, Customer Day will be observed on the 6th of the month.
- Is there any other way to get in touch with YES Bank’s customer service centre?
If you don’t wish to use any of the methods mentioned above to have your query addressed, you can always log in to your net banking account, navigate to the mailbox, and write to the bank. You can also follow the bank’s social media platforms and address your query on those platforms.
- How soon can I expect a response to a complaint I have raised?
In general, the bank will try and get back to you within 7 working days. If you have previously filed a complaint and haven’t yet received a resolution, do provide the complaint number to the bank officials so that it can be tracked.
