Punjab National Bank credit card holders can have their queries answered by reaching out to the bank’s customer care service centre. The different ways by which you can reach out to the bank are mentioned here.
Call the bank on the following numbers for any credit card related queries, concerns, or complaints:
If you cannot reach the credit card customer care centre, you can also call the general customer care centre on:
|Ahmedabad||6th Floor, Gujarat Bhavan, Opposite M J Library, Ellis Bridge, Ahmedabad, Gujarat 380 006||079 firstname.lastname@example.org|
|Allahabad||First Floor Sangam Place, Civil Lines, Allahabad||0532 email@example.com|
|Amritsar||2nd Floor, Opposite St. Francis School, MC Leod Road, Amritsar, Punjab 143 001||0183 firstname.lastname@example.org|
|Bangalore||26-27, M G Road, Raheja Towers, Bangalore, Karnataka 560 001||080 email@example.com|
|Bhopal||PNB House, 1, Area Hills, Bhopal, Madhya Pradesh 462 011||0755 firstname.lastname@example.org|
|Bokaro||Sector 4, City Centre, Bokaro Steel City Bokaro, Jharkhand||06542 email@example.com|
|Chandigarh||PNB House, SCO.31-42, Bank Square, Sec-17B, Chandigarh 160 017||0172 firstname.lastname@example.org|
|Chennai||PNB Towers, 2nd & 3rd Floor, No.46-49, Royapettah High Road, Royapettah, Chennai 600 014||044 email@example.com|
|Coimbatore||179, Khanda Enclave, Ram Nagar, Coimbatore 641 009, Tamil Nadu||0422 firstname.lastname@example.org|
|Dehradun||PNB House, 1 Paltan Bazar, Dehradun, Uttarakhand 248 001||0135 email@example.com|
|Delhi Central||Rajendra Bhawan, Rajendra Place, New Delhi 110 008||011 firstname.lastname@example.org|
|Delhi North||Rajendra Bhawan, Rajendra Place, New Delhi 110 008||011 email@example.com|
|Delhi South||Rajendra Bhawan, Rajendra Place, New Delhi 110 008||011 firstname.lastname@example.org|
|Ernakulam||PNB House, 2nd Floor, 40/1461, Market Road, Ernakulam, Kochi, Kerala 682 011||0484 email@example.com|
|Gwalior||Vatsal Mansion, City Centre, Gwalior, Madhya Pradesh||0751 firstname.lastname@example.org|
|Hyderabad||6-1-73, Sayeed Plaza, Saifabad, Hyderabad 500 004||040 email@example.com|
|Indore||20, Sneh Nagar, Indore, Madhya Pradesh||0731 firstname.lastname@example.org|
|Jabalpur||1227, Napier Town, Jabalpur, Madhya Pradesh 482 001||0761 email@example.com|
|Jaipur||2, Nehru Place, Tonk Road, Jaipur, Rajasthan 302 015||0141 firstname.lastname@example.org|
|Jalandhar||Civil Lines, Jalandhar, Punjab 144 001||0181 email@example.com|
|Jammu||Gupta Tower, 1st Floor, Rail Head Complex, Bahu Plaza, Jammu 180 012||0191 firstname.lastname@example.org|
|Jodhpur||802, Angira Darpan, 1st Floor, Chopasni Road, Jodhpur, Rajasthan 342 003||0291 email@example.com|
|Kanpur||59/29 Birhana Road, Kanpur, Uttar Pradesh 208 001||0512 firstname.lastname@example.org|
|Kolkata||A G Tower, 3rd Floor, 125/1, Park Street, Kolkata 700 017||033 email@example.com|
|Lucknow||4, Vibhuti Khand, Opposite PICUP Building, Gomti Nagar, Lucknow, U. P. 226 010||0522 firstname.lastname@example.org|
|Mumbai (City)||Maker Tower F - Wing, 7th Floor, Cuffe Parade, World Trade Centre, Mumbai||022 email@example.com|
|Mumbai (Suburb)||Plot Noc-5, G Block, Bandra Kurla Complex, Bandra (East), Mumbai 400 051||022 firstname.lastname@example.org|
|Nagpur||PNB House, Kingsway, Nagpur, Madhya Pradesh 440 001||0712 email@example.com|
|Noida||C-13, 3rd Floor, Sector 1, Noida 201 301||0120 firstname.lastname@example.org|
|Bhubaneswar||Deen Dayal Bhawan, 4th Floor, Janpath, Ashok Nagar, Bhubaneswar, Orissa 751 009||0674 email@example.com|
|Patna||Chanakya Tower, R Block, Patna 800 001||0612 firstname.lastname@example.org|
|Pune||Aurora Towers, Mezzanine Floor, 9 Moledina Road, Pune Camp, Pune 411 001||020 email@example.com|
|Raipur||Circle Office Raipur, Plot No. 46, Sector 24, Opposite Block A, Atal Nagar (Naya Raipur) 641 009||0771 firstname.lastname@example.org|
|Ranchi||Bagroy Market, Main Road, Ranchi 834 001||0651 email@example.com|
|Shimla||Regent House, Near Lift, The Mall, Shimla, H. P. 171 001||0177 firstname.lastname@example.org|
|Surat||4th Floor, Tulsi Krupa Arcade, Aaimata Chowk, Suratbardoli Road, Surat 395 010||0261 email@example.com|
|Udaipur||LIC Building, 3rd Floor, Reti Stand, Udaipur 313 002||0294 firstname.lastname@example.org|
|Varanasi||S 20/56 D, Kenndy Road, The Mall, Cantonment, Varanasi, U P 221 002||0542 email@example.com|
|Vijayawada||House No. 9-35, First Floor, Kavuri Towers, Kamayya Thopu Centre, Kanuru, Vijayawada, Andhra Pradesh 520 007||0866 firstname.lastname@example.org|
If you have any of these common credit card queries, here’s how you can go about solving them.
Alternatively, you can email email@example.com and hotlist your card. This will prevent anyone from fraudulently using your card.
In Case of Your Card Being Blocked: If your card has been mistakenly blocked, please call customer care to see if it can be unblocked. If your card cannot be unblocked, you will have to request for a replacement credit card.
Overseas customers who have a PNB credit card or cardholders who are overseas, can call the following helpline number:
|Location||International Toll-Free Number|
All NRI and PIO persons can also visit the NRI help desk at the following zonal offices for any card-related information or queries:
|Location||Landline Number||Mobile Number||Email ID|
If you wish to send the bank an email with your query, address your email to:
You can also send an email to the customer care division. The email address for the same is:
As part of Punjab National Bank's grievance redressal system, if you are not happy with the solution provided to you by the customer care centre, you can always escalate your complaint.
As per the escalation matrix, the different stages of a complaint are:
The nodal officers for all PNB circle offices will be the circle head. The contact details have been provided under the subheading ‘Punjab National Bank Circle Office Contact Details’.
If the nodal officer is unable to solve your problem, contact the principal nodal officer. The contact details are:
The General Manager
Punjab National Bank
Customer Service Department
Sector 10, Dwarka
New Delhi 110 075
Phone: 011 28044153
You can also send your queries via post. Address them to:
Credit Card Processing Centre
3rd Floor, Rajendra Bhawan
Near Metro Station Rajendra Place
New Delhi 110 008
You can also get in touch with the bank via these methods:
You can submit your complaint online by navigating to the complaint page on the website. You can get to this webpage from the bank’s ‘Contact Us’ page.
You can also submit any feedback or suggestions you may have via this method.
Visit the Bank
You can also visit your nearest Punjab National Bank branch or go to the branch you bank with to have your concerns addressed.
If you decide to submit your complaint to the bank, you will have to fill in the complaint form, submit it to the bank manager, and receive acknowledgement of the same.
You can either download this form from the website or get it from the manager at the bank. All branches will have a perforated complaint book.
All circle offices and zonal offices have on-line complaint-cum- feedback kiosks. You can also submit your complaints via this kiosk. Alternatively, you can also provide any feedback or suggestions you may have.
At the end of the day, do remember that if despite following the escalation matrix, your concerns haven’t been addressed, you can always approach the banking ombudsman.
The banking ombudsman is appointed by the Reserve Bank of India and is a neutral third party who will look into your concern.
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