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Customer care is a very important part of any company as it ensures that the customers do not only feel connected to the company but also have no issues with any of their products and services. Punjab National Bank is one of those banks which takes its customer care service very seriously and works very hard to provide the best solutions and answers to the problems and queries of their customers. They have toll – free numbers, online complaint and feedback forms, email support, etc. through which customers can contact them at any point of the day or night. To ensure that their credit card holders get the best service possible, they have a separate toll – free number for their cardholders.
Punjab National Bank has a very good customer care service, which works 24 hours on all 7 days of the week. Customers can call up on the toll - free number whenever they need any help related to their credit card. The bank has a separate toll – free number available for their credit card holders, making it easier and faster for the card holders to get in touch with the bank. Punjab National Bank card holders can also contact on the tolled numbers, if required.
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Customer Care Toll Free Number |
1800 180 2222 |
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Credit Card Helpline Number |
1800 180 2345 |
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Customer Care Number |
0120 249 000 011 2371 4562 |
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Credit Card Helpline Number |
0120 461 6200 |
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Customer Care |
care@pnb.co.in |
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For making Complaints |
complaint@pnb.co.in |
When credit cardholders of Punjab National Bank have any queries related to a particular aspect of their credit card, they can send a mail on the email address mentioned below –
|
Type of Query |
Email Address |
|
For Queries Regarding Internet Banking |
ibshelpdesk@pnb.co.in |
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For Queries Regarding Online Payments |
itdibs@pnb.co.in |
Punjab National Bank credit cardholders can make any complaint or request for any service from the bank by submitting the CCSRMS Form online. The CCSRMS form is available on the bank’s website. Cardholders have to simply fill up the form and click on ‘Submit’. Cardholders can also use the ‘Online Complaint Cum Feedback Kiosk’ at the Head Office, Field General Manager Office or Circle Office of Punjab National Bank for making complaints.
Punjab National Bank credit cardholders can use the hotline service of the bank when they want to make any complaints related to their credit cards. This service is available in some of the selected branches of the bank. Below is a list of Punjab National Branches that offer this service –
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Punjab National Bank Branches with Hotline Service |
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Bangalore,34 KG Road |
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Bangalore City |
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Rajouri Garden, Central Delhi |
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ECE House, Central Delhi |
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Preet Vihar, North Delhi |
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Model Town iii, North Delhi |
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Lajpat Nagar, South Delhi |
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Bhikaji Cama Place, South Delhi |
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Maharani Bagh, South Delhi |
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Ludhiana Industrial Area |
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Ludiana Chaura Bazar |
Punjab National Bank credit cardholders can send feedback to the bank with their suggestions. They can find the feedback form on the website of the bank (https://pnbindia.in/en/ui/Customer-Care.aspx). To give their feedback, cardholders have to fill the form and click on ‘Submit’.
When the credit cardholders of Punjab National Bank have any issue with the product, they can always contact the Branch Manager to get a solution to their problem immediately.
If the customers are unhappy with the solution they received from the Punjab National Bank Branch Manager, they can escalate the issue to the following levels –
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Level 1 |
Circle Head of Punjab National Bank |
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Level 2 |
If the solution provided in level 1 is not satisfactory, card holders can approach the Field General Manager of Punjab National Bank |
|
Level 3 |
If they are not satisfied with the response of the Field General Manager, they can escalate the issue and speak to the Principal Nodal Officer. The contact details of the Officer are as follows –
PUNJAB NATIONAL BANK Head Office – 5, Sansad Marg, New Delhi, India 110001 Email Address – care@pnb.co.in |
The table below contains the contact details of the Circle Head or Field General Manager.
|
Circle |
Contact Details |
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Agra |
1-2, Raghunath Nagar, MG Road, Agra, U.P. 282002 Email Address - Coagr@pnb.co.in Contact Number – 0562 2850 201 |
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Ahmedabad |
6th Floor, Gujarat Bhavan, Opppsite M J Library, Ellissbridge, Ahmedabad, Gujarat 380006 Email Address - Coahm@pnb.co.in Contact Number – 079 2658 1820 |
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Alwar |
29,Naru Marg, Harshil Tower, Alwar, Rajasthan 301001 Email Address - Coalw@pnb.co.in Contact Number – 0144 270 2997 |
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Amritsar |
2nd Floor, Opposite St. Francis School, MC LEOD Road, Amritsar, Punjab 143001 Email Address - Coasr@pnb.co.in Contact Number – 0183 222 5519 |
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Ara |
2nd Floor, Hotel Regal Complex, East Ramana Maidan Road, Ara , Bihar 802301 Email Address - Coara@pnb.co.in |
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Bareilly |
156, Civil Lines, Station Road, Bareilly, U.P. 243001 Email Address - Cobar@pnb.co.in Contact Number – 0581 251 0957 |
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Bharatpur |
PNB House, Super Bazar, Bharatpur, Rajasthan 302001 Email Address - Cobpr@pnb.co.in Contact Number – 05644 222 649, 05644 222 612 |
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Bhatinda |
SCO 29 to 31, Model Town, Ph-1,Opposite TV Tower, Bhatinda, Punjab 151001 Email Address - Cobtd@pnb.co.in Contact Number – 0164 225 0414 |
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Bhopal |
PNB House, 1, Arera Hills, Bhopal, M.P. 462011 Email Address - Cobpl@pnb.co.in Contact Number – 0755 255 6311 |
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Bhubaneshwar |
Deen Dayal Bhawan, 4th Floor, Janpath, Ashok Nagar, Bhubaneswar, Orissa 751009 Email Address - Cobbsr@pnb.co.in Contact Number – 0674 253 5025, 0674 253 4349, 0674 253 5073 |
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Bihar Sharif |
Ramchandrapur, Bihar sharif, District - Nalanda, Bihar 803101 Email Address - Coptb@pnb.co.in Contact Number – 06112 230 714, 06112 234 039, 06112 231 820 |
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Bulandshahr |
PNB House, Yamunapuram, Bulandshahr, U.P. 203001 Email Address - Cobsr@pnb.co.in Contact Number – 05732 282 068 |
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Burdwan |
103, G T Road, Fancy Market, 2nd floor, Burdwan, W.B. 713101 Email Address – Cobur@pnb.co.in Contact Number – 0342 266 4387 |
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Chandigarh |
PNB House, SCO.31 - 42, Bank Square, Sector 17B, Chandigarh 160017 Email Address - Cochd@pnb.co.in Contact Number – 0172 270 3758 |
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Chattisgarh |
Madina Manzil, Kutchery Chowk, Raipur, Chhattisgarh Email Address - Corai@pnb.co.in Contact Number – 0771 222 6223 |
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Chennai |
Royola Towers, 3rd Floor, New No-158, Anna Salai, Chennai 600002 Email Address - Cochn@pnb.co.in Contact Number – 044 6678 5730 |
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CO North East |
Nilgiri Mansion, Bhangagarh, G S Rd, Guwahati 781005 Email Address - Coguw@pnb.co.in Contact Number – 0361 245 8797 |
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Darbhanga |
Commercial House, Laheria Sarai, Darbhanga, Bihar 846001 Email Address - Codar@pnb.co.in Contact Number – 06272 244 774, 06272 244 921 |
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Dehradun |
PNB House, 1-Paltan Bazar, Dehradun, Uttarakhand 248001 Email Address - Coddn@pnb.co.in Contact Number – 0135 2710 1707 |
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Central Delhi |
Rajendra Bhawan, Rajendra Place, New Delhi 110008 Email Address - Cocdelcomp@pnb.co.in Contact Number – 011 2575 3581 |
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North Delhi |
Rajendra Bhawan, Rajendra Place, New Delhi 110008 Email Address - Codelnorth@pnb.co.in Contact Number – 011 2586 4287 |
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South Delhi |
Rajendra Bhawan, Rajendra Place, New Delhi 110008 Email Address - Codelsouth@pnb.co.in Contact Number – 011 2572 8133 |
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Dharamshala |
Near GPO, Dharamshala, H.P. 176215 Email Address - Codml@pnb.co.in Contact Number – 01892 223 102, 01892 222 01892 116 222 051 |
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Ernakulam |
PNB House, 2nd Floor, 40/1461, Market Road, Ernakulam, Kochi, Kerala 682011 Email Address - Coekm@pnb.co.in Contact Number – 0484 238 4615 |
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Faizabad |
Acharya Narendra Deo Nagar, Deokali Road, District Faizabad, U.P. 224001 Email Address - Cofzd@pnb.co.in Contact Number – 05278 244 371 |
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Gaya |
400, A P Colony, Gaya, Bihar 823001 Email Address - Cogaya@pnb.co.in Contact Number – 0631 222 1681 |
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Gorakhpur |
Alhadpur, Opposite Tulsi Inter College, Gorakhpur, U.P. 273001 Email Address - Cogkp@pnb.co.in Contact Number – 0551 233 7019 |
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Hamirpur |
New Road, Hamirpur (HP) 177001 Email Address - Cohmr@pnb.co.in Contact Number – 01972 222 349, 01972 225 989, 01972 223 526 |
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Haridwar |
Sector IV, BHEL Complex, Haridwar, Uttarakhand 249401 Email Address - Cohrd@pnb.co.in Contact Number – 01334 234 467 |
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Hissar |
ITI Chowk, Dabra Road, Hissar, Haryana 125005 Email Address - Cohsr@pnb.co.in |
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Hoshiarpur |
Improvement Trust Building, Chandigarh Road, Hoshiarpur, Punjab Email Address - cohsp@pnb.co.in Contact Number – 01882 224 244 |
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Hyderabad |
6-1-73, Sayeed Plaza, Saifabad, Hyderabad 500004 Email Address - Cohyd@pnb.co.in Contact Number – 040 2323 0911 |
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Indore |
20, Sneh Nagar, Indore, M.P. Email Address - Coind@pnb.co.in Contact Number – 0731 276 4714, 262 538 |
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Jabalpur |
1227, Napier Town, Jabalpur, M.P. 482001 Email Address - Cojbp@pnb.co.in Contact Number – 0761 2408636, 2403216 |
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Jaipur |
2, Nehru Place, Tonk Road, Jaipur, Rajasthan 302015 Email Address - Cojpr@pnb.co.in Contact Number – 141 274 7130, 274 7235-36 |
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Jalandhar |
Civil Lines, Jalandhar, Punjab 144001 Email Address - Cojal@pnb.co.in Contact Number – 181 222 4448 |
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Jammu |
Rail Head Complex, Jammu Email Address - cojk@pnb.co.in Contact Number – 0191 247 4100 |
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Jhansi |
Near Sudha Nursing Home, Kanpur Road, Jhansi, U.P. 284128 Email Address - Cojha@pnb.co.in Contact Number – 0510 232 1461 |
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Jharkhand |
Bagroy Market, Main Road, Ranchi 834001 Email Address - Coran@pnb.co.in Contact Number – 0651 233 1072 |
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Jodhpur |
802, Angira Darpan, 1st Floor, Chopasni Road, Jodhpur, Rajasthan 342003 Email Address - Cojdh@pnb.co.in Contact Number – 0291 243 3770, 243 1298, 243 1290 |
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Kanpur |
59/29 Birhana Road, Kanpur, U.P. 208001 Email Address - Cokan@pnb.co.in Contact Number – 0512 231 2225 |
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Kapurthala |
PNB House, Satyanarayan Bazar, Kapurthala, Punjab 144601 Email Address - Cokpt@pnb.co.in Contact Number – 01822 220 017 |
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Karnal |
Bay-21-22, Sector 12, HUDA, Karnal, Haryana 132001 Email Address - coknl@pnb.co.in Contact Number – 0184 225 8457 |
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Karnataka |
26 – 27 , M.G. Road, Raheja Towers, Bangalore, Karnataka 560001 Email Address - Cobng@pnb.co.in Contact Number – 080 2558 4509 |
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Kashipur |
Bazpur Road, Kashipur District Udhamsingh Nagar, Uttrakhand 244713 Email Address - Cokas@pnb.co.in Contact Number – 05947 275 135, 275 985 |
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Kolkata |
A.G. Tower, 3rd Floor, 125/1, Park Street, Kolkata 700017 Email Address - Cokol@pnb.co.in Contact Number – 033 2235 4893 |
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Kozhikode |
Shathabdi Bhavan, Mini Bypass Road, PO Govindapuram, Kozhikode 673016, Email Address - Cokoz@pnb.co.in Contact Number – 0495 274 3161 |
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Kurukshetra |
Sandeep Chatha Complex, Pipli Road, Kurukshetra, Haryana 136118 Email Address - Cokkr@pnb.co.in Contact Number – 01744 226 464 |
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Lucknow |
4, Vibhuti Khand, Opposite PICUP Building, Gomti Nagar, Lucknow, U.P. 226010 Email Address - Colck@pnb.co.in Contact Number – 0522 228 6834 |
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Ludhiana |
Site Number 5, Ferozepur Road, Ludhiana, Punjab 141012 Email Address - Coldh@pnb.co.in Contact Number – 0161 240 0053,503 4053 |
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Mandi |
M.G. Road, Mandi District, Mandi (H.P.) 175001 Email Address - Comnd@pnb.co.in Contact Number – 01905 223 562 |
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Meerut |
LIC Building, Prabhat Nagar, Saket, Meerut, U.P. 250001 Email Address - Comrt@pnb.co.in Contact Number – 0121 267 1922 |
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Midnapore |
Vidyasagar Road, Battala Chowk, Midnapur, W.B. 721101 Email Address - Comid@pnb.co.in Contact Number – 0322 274 365 |
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Moradabad |
Ram Ganga Vihar, Ph - II, Kanth Road, Moradabad, U.P. 244001 Email Address - Combd@pnb.co.in Contact Number – 0591 244 5043, 244 5044-46 |
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Mumbai |
Maker Towers, F wing, 7th Floor, Cuffe Parade, Mumbai 400005 Email Address - Comum@pnb.co.in Contact Number – 022 2218 2581 |
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Muzaffarnagar |
68, Kambalwala Bagh, New Mandi, Muzaffarnagar, U.P. 251001 Email Address - Comzn@pnb.co.in Contact Number – 0131 260 0485 |
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Muzaffarpur |
Aghoria Bazar, Mazaffarpur, Bihar 842002 Email Address - Comzp@pnb.co.in Contact Number – 0621 221 0392 |
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Nagpur |
PNB House, Kingsway, Nagpur, M.P. 440001 Email Address - Conagpur@pnb.co.in Contact Number – 0712 253 4323, 2522156 |
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Noida |
C-13, 3rd floor, Sector 1, Noida 201301 Email Address - Conoida@pnb.co.in Contact Number – 0120 242 5872 |
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Patiala |
Karam Complex, Sirhind Road, Patiala, Punjab 147001 Email Address - Coptl@pnb.co.in Contact Number – 0175 231 0400 |
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Patna |
Chanakya Tower, R- Block. Patna 800001 Email Address - Copta@pnb.co.in Contact Number – 0612 222 8242 |
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Pune |
Aurora Towers, Mezzanine Floor, 9 Moledina Road,Pune Camp, Pune 411001 Email Address - Copune@pnb.co.in Contact Number – 020 2613 1662, 2613 1795 |
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Rohtak |
Ram Gopal Colony, Sonepat Road, Rohtak, Haryana 124001 Email Address – Cortk@pnb.co.in Contact Number – 01262 228 099 |
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Sambalpur |
Manorama Building, Danipalli Bhimabhoi Nagar, Budha Raja, Sambalpur 768005 Email Address - cosbp@pnb.co.in |
|
Shimla |
Regent House, Near Lift, The Mall, Shimla, H.P. 171001 Email Address - Cosml@pnb.co.in Contact Number – 0177 265 6129, 265 6089 |
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Sriganganagar |
PNB House, Jawahar Nagar, Meera Marg, Sriganganagar, Raj 335001 Email Address - Cosgn@pnb.co.in Contact Number – 0154 246 1508, 246 1597 |
|
Surat |
4th floor, Tulsi Krupa Arcade, Opposite Kiran Motors, Aaimata Chowk, Surat – Bardoli Road, Surat 395010 Email Address - Cosurat@pnb.co.in Contact Number – 0261 227 0352, 227 0253 |
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Trichy |
PNB House, Kailasapuram, Trichy 620014, Email Address - Cotry@pnb.co.in Contact Number – 0431 252 1101 |
|
Varanasi |
S - 20/56 D, Kenndy road, The Mall, Cantonment, Varanasi, U.P. 221002 Email Address - Covns@pnb.co.in Contact Number – 0542 250 4317 |
In case they are not satisfied with the solution they received in the above mentioned levels
In case they do not get a response from the bank within 21 days from the date the complaint was made.
To lodge a complaint with the Internal Ombudsman customers have to give the full complaint in writing with their signature. They have to clearly mention the following in the complaint letter –
Along with this complaint, they have to submit copies the documents involved, if there are any, and send it to –
C/O Punjab National Bank
Head Office – 5 Sansad Marg, New Delhi 110001
They can also mail the scanned copy to ccso@pnb.co.in.
If the cardholders do not receive the required response from the Internal Ombudsman, they can approach the Banking Ombudsman to get a solution.
Punjab National Bank is one of the oldest banks in India. The bank was founded in the year 1894 and started business in 1895, long before India got its Independence. Today, Punjab National Bank is a well – known name in the Indian banking industry, having 6635 branches and 8622 ATMs. They have a presence all over the country and abroad, with their headquarters located in Delhi.
Be it Digital Banking, Personal Banking, MSME Banking, Agricultural Banking, International Banking, Social Banking or Corporate Banking, Punjab National Bank provides all of these services and more. They have received a lot of awards for their products and services. Their credit cards are amongst the popular ones because of the amazing benefits and rewards they offer.
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