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    PNB Credit Card Customer Care

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    Customer care is a very important part of any company as it ensures that the customers do not only feel connected to the company but also have no issues with any of their products and services. Punjab National Bank is one of those banks which takes its customer care service very seriously and works very hard to provide the best solutions and answers to the problems and queries of their customers. They have toll – free numbers, online complaint and feedback forms, email support, etc. through which customers can contact them at any point of the day or night. To ensure that their credit card holders get the best service possible, they have a separate toll – free number for their cardholders.

    Punjab National Bank Credit Card Customer Care Phone Numbers:

    Punjab National Bank has a very good customer care service, which works 24 hours on all 7 days of the week. Customers can call up on the toll - free number whenever they need any help related to their credit card. The bank has a separate toll – free number available for their credit card holders, making it easier and faster for the card holders to get in touch with the bank. Punjab National Bank card holders can also contact on the tolled numbers, if required.

    Punjab National Bank Credit Card Customer Care Toll – Free Numbers:

    Customer Care Toll Free Number

    1800 180 2222
    1800 103 2222

    Credit Card Helpline Number

    1800 180 2345

    Punjab National Bank Credit Card Customer Care Numbers:

    Customer Care Number

    0120 249 000

    011 2371 4562

    Credit Card Helpline Number

    0120 461 6200

    Punjab National Bank Credit Card Customer Care – Email Addresses:

    Customer Care

    [email protected]

    For making Complaints

    [email protected]

    When credit cardholders of Punjab National Bank have any queries related to a particular aspect of their credit card, they can send a mail on the email address mentioned below –

    Type of Query

    Email Address

    For Queries Regarding Internet Banking

    [email protected]

    For Queries Regarding Online Payments

    [email protected]

    Punjab National Bank Credit Card Customer Care – Online Complaint or Service Request Form:

    Punjab National Bank credit cardholders can make any complaint or request for any service from the bank by submitting the CCSRMS Form online. The CCSRMS form is available on the bank’s website. Cardholders have to simply fill up the form and click on ‘Submit’. Cardholders can also use the ‘Online Complaint Cum Feedback Kiosk’ at the Head Office, Field General Manager Office or Circle Office of Punjab National Bank for making complaints.

    Punjab National Bank Credit Card Customer Care – Hotline Service:

    Punjab National Bank credit cardholders can use the hotline service of the bank when they want to make any complaints related to their credit cards. This service is available in some of the selected branches of the bank. Below is a list of Punjab National Branches that offer this service –

    Punjab National Bank Branches with Hotline Service

    Bangalore,34 KG Road

    Bangalore City

    Rajouri Garden, Central Delhi

    ECE House, Central Delhi

    Preet Vihar, North Delhi

    Model Town iii, North Delhi

    Lajpat Nagar, South Delhi

    Bhikaji Cama Place, South Delhi

    Maharani Bagh, South Delhi

    Ludhiana Industrial Area

    Ludiana Chaura Bazar

    Punjab National Bank Credit Card Customer Care – Feedback Form:

    Punjab National Bank credit cardholders can send feedback to the bank with their suggestions. They can find the feedback form on the website of the bank (https://pnbindia.in/en/ui/Customer-Care.aspx). To give their feedback, cardholders have to fill the form and click on ‘Submit’.

    Punjab National Bank Grievance Redressal:

    When the credit cardholders of Punjab National Bank have any issue with the product, they can always contact the Branch Manager to get a solution to their problem immediately.

    Punjab National Bank Escalation of Grievances:

    If the customers are unhappy with the solution they received from the Punjab National Bank Branch Manager, they can escalate the issue to the following levels –

    Level 1

    Circle Head of Punjab National Bank

    Level 2

    If the solution provided in level 1 is not satisfactory,

    card holders can approach the Field General

    Manager of Punjab National Bank

    Level 3

    If they are not satisfied with the response of the Field General Manager,

    they can escalate the issue and speak to the Principal

    Nodal Officer. The contact details of the Officer are as follows –

    • Principal Nodal Officer (General Manager),

    PUNJAB NATIONAL BANK

    Head Office – 5, Sansad Marg, New Delhi, India 110001
    Contact Number – +91-11-23716185
    Fax Number – +91 11 2332 3707

    Email Address – [email protected] 

    The table below contains the contact details of the Circle Head or Field General Manager.

    Circle

    Contact Details

    Agra

    1-2, Raghunath Nagar, MG Road,

    Agra, U.P. 282002

    Email Address - [email protected]

    Contact Number – 0562 2850 201

    Ahmedabad

    6th Floor, Gujarat Bhavan, Opppsite M J Library, Ellissbridge,

    Ahmedabad, Gujarat 380006

    Email Address - [email protected]

    Contact Number – 079 2658 1820

    Alwar

    29,Naru Marg, Harshil Tower,

    Alwar, Rajasthan 301001

    Email Address - [email protected]

    Contact Number – 0144 270 2997

    Amritsar

    2nd Floor, Opposite St. Francis School, MC LEOD Road,

    Amritsar, Punjab 143001

    Email Address - [email protected]

    Contact Number – 0183 222 5519

    Ara

    2nd Floor, Hotel Regal Complex, East Ramana Maidan Road,

    Ara , Bihar 802301

    Email Address - [email protected]

    Bareilly

    156, Civil Lines, Station Road,

    Bareilly, U.P. 243001

    Email Address - [email protected]

    Contact Number – 0581 251 0957

    Bharatpur

    PNB House, Super Bazar,

    Bharatpur, Rajasthan 302001

    Email Address - [email protected]

    Contact Number – 05644 222 649, 05644 222 612

    Bhatinda

    SCO 29 to 31, Model Town, Ph-1,Opposite TV Tower,

    Bhatinda, Punjab 151001

    Email Address - [email protected]

    Contact Number – 0164 225 0414

    Bhopal

    PNB House, 1, Arera Hills,

    Bhopal, M.P. 462011

    Email Address - [email protected]

    Contact Number – 0755 255 6311

    Bhubaneshwar

    Deen Dayal Bhawan, 4th Floor, Janpath, Ashok Nagar,

    Bhubaneswar, Orissa 751009

    Email Address - [email protected]

    Contact Number – 0674 253 5025, 0674 253 4349, 0674 253 5073

    Bihar Sharif

    Ramchandrapur,

    Bihar sharif, District - Nalanda,

    Bihar 803101

    Email Address - [email protected]

    Contact Number – 06112 230 714, 06112 234 039, 06112 231 820

    Bulandshahr

    PNB House, Yamunapuram,

    Bulandshahr, U.P. 203001

    Email Address - [email protected]

    Contact Number – 05732 282 068

    Burdwan

    103, G T Road, Fancy Market, 2nd floor,

    Burdwan, W.B. 713101

    Email Address – [email protected]

    Contact Number – 0342 266 4387

    Chandigarh

    PNB House, SCO.31 - 42, Bank Square, Sector 17B,

    Chandigarh 160017

    Email Address - [email protected]

    Contact Number – 0172 270 3758

    Chattisgarh

    Madina Manzil, Kutchery Chowk, Raipur,

    Chhattisgarh

    Email Address - [email protected]

    Contact Number – 0771 222 6223

    Chennai

    Royola Towers, 3rd Floor, New No-158, Anna Salai,

    Chennai 600002

    Email Address - [email protected]

    Contact Number – 044 6678 5730

    CO North East

    Nilgiri Mansion, Bhangagarh, G S Rd,

    Guwahati 781005

    Email Address - [email protected]

    Contact Number – 0361 245 8797

    Darbhanga

    Commercial House, Laheria Sarai,

    Darbhanga, Bihar 846001

    Email Address - [email protected]

    Contact Number – 06272 244 774, 06272 244 921

    Dehradun

    PNB House, 1-Paltan Bazar,

    Dehradun, Uttarakhand 248001

    Email Address - [email protected]

    Contact Number – 0135 2710 1707

    Central Delhi

    Rajendra Bhawan, Rajendra Place,

    New Delhi 110008

    Email Address - [email protected]

    Contact Number – 011 2575 3581

    North Delhi

    Rajendra Bhawan, Rajendra Place,

    New Delhi 110008

    Email Address - [email protected]

    Contact Number – 011 2586 4287

    South Delhi

    Rajendra Bhawan, Rajendra Place,

    New Delhi 110008

    Email Address - [email protected]

    Contact Number – 011 2572 8133

    Dharamshala

    Near GPO,

    Dharamshala, H.P. 176215

    Email Address - [email protected]

    Contact Number – 01892 223 102, 01892 222 01892 116 222 051

    Ernakulam

    PNB House, 2nd Floor, 40/1461, Market Road,

    Ernakulam, Kochi, Kerala 682011

    Email Address - [email protected]

    Contact Number – 0484 238 4615

    Faizabad

    Acharya Narendra Deo Nagar, Deokali Road,

    District Faizabad, U.P. 224001

    Email Address - [email protected]

    Contact Number – 05278 244 371

    Gaya

    400, A P Colony,

    Gaya, Bihar 823001

    Email Address - [email protected]

    Contact Number – 0631 222 1681

    Gorakhpur

    Alhadpur, Opposite Tulsi Inter College,

    Gorakhpur, U.P. 273001

    Email Address - [email protected]

    Contact Number – 0551 233 7019

    Hamirpur

    New Road, Hamirpur (HP) 177001

    Email Address - [email protected]

    Contact Number – 01972 222 349, 01972 225 989, 01972 223 526

    Haridwar

    Sector IV, BHEL Complex,

    Haridwar, Uttarakhand 249401

    Email Address - [email protected]

    Contact Number – 01334 234 467

    Hissar

    ITI Chowk, Dabra Road,

    Hissar, Haryana 125005

    Email Address - [email protected]
    Contact Number – 01662 247 7274

    Hoshiarpur

    Improvement Trust Building, Chandigarh Road,

    Hoshiarpur, Punjab

    Email Address - [email protected]

    Contact Number – 01882 224 244

    Hyderabad

    6-1-73, Sayeed Plaza, Saifabad,

    Hyderabad 500004

    Email Address - [email protected]

    Contact Number – 040 2323 0911

    Indore

    20, Sneh Nagar,

    Indore, M.P.

    Email Address - [email protected]

    Contact Number – 0731 276 4714, 262 538

    Jabalpur

    1227, Napier Town,

    Jabalpur, M.P. 482001

    Email Address - [email protected]

    Contact Number – 0761 2408636, 2403216

    Jaipur

    2, Nehru Place, Tonk Road,

    Jaipur, Rajasthan 302015

    Email Address - [email protected]

    Contact Number – 141 274 7130, 274 7235-36

    Jalandhar

    Civil Lines,

    Jalandhar, Punjab 144001

    Email Address - [email protected]

    Contact Number – 181 222 4448

    Jammu

    Rail Head Complex,

    Jammu

    Email Address - [email protected]

    Contact Number – 0191 247 4100

    Jhansi

    Near Sudha Nursing Home, Kanpur Road,

    Jhansi, U.P. 284128

    Email Address - [email protected]

    Contact Number – 0510 232 1461

    Jharkhand

    Bagroy Market, Main Road,

    Ranchi 834001

    Email Address - [email protected]

    Contact Number – 0651 233 1072

    Jodhpur

    802, Angira Darpan, 1st Floor, Chopasni Road,

    Jodhpur, Rajasthan 342003

    Email Address - [email protected]

    Contact Number – 0291 243 3770, 243 1298, 243 1290

    Kanpur

    59/29 Birhana Road,

    Kanpur, U.P. 208001

    Email Address - [email protected]

    Contact Number – 0512 231 2225

    Kapurthala

    PNB House, Satyanarayan Bazar,

    Kapurthala, Punjab 144601

    Email Address - [email protected]

    Contact Number – 01822 220 017

    Karnal

    Bay-21-22, Sector 12, HUDA,

    Karnal, Haryana 132001

    Email Address - [email protected]

    Contact Number – 0184 225 8457

    Karnataka

    26 – 27 , M.G. Road, Raheja Towers,

    Bangalore, Karnataka 560001

    Email Address - [email protected]

    Contact Number – 080 2558 4509

    Kashipur

    Bazpur Road,

    Kashipur District Udhamsingh Nagar, Uttrakhand 244713

    Email Address - [email protected]

    Contact Number – 05947 275 135, 275 985

    Kolkata

    A.G. Tower, 3rd Floor, 125/1, Park Street,

    Kolkata 700017

    Email Address - [email protected]

    Contact Number – 033 2235 4893

    Kozhikode

    Shathabdi Bhavan, Mini Bypass Road, PO Govindapuram,

    Kozhikode 673016,

    Email Address - [email protected]

    Contact Number – 0495 274 3161

    Kurukshetra

    Sandeep Chatha Complex, Pipli Road,

    Kurukshetra, Haryana 136118

    Email Address - [email protected]

    Contact Number – 01744 226 464

    Lucknow

    4, Vibhuti Khand, Opposite PICUP Building, Gomti Nagar,

    Lucknow, U.P. 226010

    Email Address - [email protected]

    Contact Number – 0522 228 6834

    Ludhiana

    Site Number 5, Ferozepur Road,

    Ludhiana, Punjab 141012

    Email Address - [email protected]

    Contact Number – 0161 240 0053,503 4053

    Mandi

    M.G. Road, Mandi District,

    Mandi (H.P.) 175001

    Email Address - [email protected]

    Contact Number – 01905 223 562

    Meerut

    LIC Building, Prabhat Nagar, Saket,

    Meerut, U.P. 250001

    Email Address - [email protected]

    Contact Number – 0121 267 1922

    Midnapore

    Vidyasagar Road, Battala Chowk,

    Midnapur, W.B. 721101

    Email Address - [email protected]

    Contact Number – 0322 274 365

    Moradabad

    Ram Ganga Vihar, Ph - II, Kanth Road,

    Moradabad, U.P. 244001

    Email Address - [email protected]

    Contact Number – 0591 244 5043, 244 5044-46

    Mumbai

    Maker Towers, F wing, 7th Floor, Cuffe Parade,

    Mumbai 400005

    Email Address - [email protected]

    Contact Number – 022 2218 2581

    Muzaffarnagar

    68, Kambalwala Bagh, New Mandi,

    Muzaffarnagar, U.P. 251001

    Email Address - [email protected]

    Contact Number – 0131 260 0485

    Muzaffarpur

    Aghoria Bazar,

    Mazaffarpur, Bihar 842002

    Email Address - [email protected]

    Contact Number – 0621 221 0392

    Nagpur

    PNB House, Kingsway,

    Nagpur, M.P. 440001

    Email Address - [email protected]

    Contact Number – 0712 253 4323, 2522156

    Noida

    C-13, 3rd floor, Sector 1,

    Noida 201301

    Email Address - [email protected]

    Contact Number – 0120 242 5872

    Patiala

    Karam Complex, Sirhind Road,

    Patiala, Punjab 147001

    Email Address - [email protected]

    Contact Number – 0175 231 0400

    Patna

    Chanakya Tower, R- Block.

    Patna 800001

    Email Address - [email protected]

    Contact Number – 0612 222 8242

    Pune

    Aurora Towers, Mezzanine Floor, 9 Moledina Road,Pune Camp,

    Pune 411001

    Email Address - [email protected]

    Contact Number – 020 2613 1662, 2613 1795

    Rohtak

    Ram Gopal Colony, Sonepat Road,

    Rohtak, Haryana 124001

    Email Address – [email protected]

    Contact Number – 01262 228 099

    Sambalpur

    Manorama Building, Danipalli Bhimabhoi Nagar, Budha Raja,

    Sambalpur 768005

    Email Address - [email protected]

    Shimla

    Regent House, Near Lift, The Mall,

    Shimla, H.P. 171001

    Email Address - [email protected]

    Contact Number – 0177 265 6129, 265 6089

    Sriganganagar

    PNB House, Jawahar Nagar, Meera Marg,

    Sriganganagar, Raj 335001

    Email Address - [email protected]

    Contact Number – 0154 246 1508, 246 1597

    Surat

    4th floor, Tulsi Krupa Arcade, Opposite Kiran Motors, Aaimata Chowk, Surat – Bardoli Road,

    Surat 395010

    Email Address - [email protected]

    Contact Number – 0261 227 0352, 227 0253

    Trichy

    PNB House, Kailasapuram,

    Trichy 620014,

    Email Address - [email protected]

    Contact Number – 0431 252 1101

    Varanasi

    S - 20/56 D, Kenndy road, The Mall, Cantonment,

    Varanasi, U.P. 221002

    Email Address - [email protected]

    Contact Number – 0542 250 4317

    Punjab National Bank credit card holders can approach the Internal Ombudsman of the bank:

    • In case they are not satisfied with the solution they received in the above mentioned levels

    • In case they do not get a response from the bank within 21 days from the date the complaint was made.

    To lodge a complaint with the Internal Ombudsman customers have to give the full complaint in writing with their signature. They have to clearly mention the following in the complaint letter –

    • Their name and address
    • Name and address of the branch of the bank or bank office against which they are lodging the complaint
    • Reasons for the complaint along with the response of the bank

    Along with this complaint, they have to submit copies the documents involved, if there are any, and send it to –

    • Office of Chief Customer Care Officer

    C/O Punjab National Bank

    Head Office – 5 Sansad Marg, New Delhi 110001

    They can also mail the scanned copy to [email protected]

    If the cardholders do not receive the required response from the Internal Ombudsman, they can approach the Banking Ombudsman to get a solution.

    Report incorrect data.

    About Punjab National Bank:

    Punjab National Bank is one of the oldest banks in India. The bank was founded in the year 1894 and started business in 1895, long before India got its Independence. Today, Punjab National Bank is a well – known name in the Indian banking industry, having 6635 branches and 8622 ATMs. They have a presence all over the country and abroad, with their headquarters located in Delhi.

    Be it Digital Banking, Personal Banking, MSME Banking, Agricultural Banking, International Banking, Social Banking or Corporate Banking, Punjab National Bank provides all of these services and more. They have received a lot of awards for their products and services. Their credit cards are amongst the popular ones because of the amazing benefits and rewards they offer.

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