Punjab National Bank operates credit card customer service to make sure all the credit card related queries and concerns are answered on time. The bank provides different customer care channels such as phone banking, online complaint forms, feedback forms and email support, etc., through which customers can approach the customer service to get their queries answered. Listed below are the details of various customer service channels offered by Punjab National Bank for its credit card customers.
The credit card customer support centres provided by Punjab National Bank offers round the clock service on all days of the week. The bank offers toll-free customer care numbers exclusively for credit card customers. PNB credit card users can make use of them to seek resolution for their queries.
The toll-free customer care number will help you make calls to PNB customer care at zero cost. There are two different toll-free numbers, one of which is dedicated to credit card customer care.
| PNB Customer Care Toll Free Number | 1800 180 2222 1800 103 2222 |
| Credit Card Helpline Number | 1800 180 2345 |
In case, you find it difficult to contact the toll-free numbers, you can use the tolled numbers mentioned below to contact the customer care. Charges to the following numbers vary based on your mobile operator.
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| Customer Care Number | 0120 249 0000 0112 371 4562 |
| Credit Card Helpline Number | 0120 461 6200 |
If you wish to send a written request to PNB regarding your credit card issue, you can drop a mail to the bank using the email IDs provided below. It’s always recommended to send the mail from your registered e-mail address.
| Customer Care | care@pnb.co.in |
| For making Complaints | complaint@pnb.co.in |
For specific credit card related queries, customer can use the email addresses mentioned below.
| Type of Query | Email Address |
|---|---|
| For queries regarding Internet Banking | ibshelpdesk@pnb.co.in |
| For queries regarding online payments | itdibs@pnb.co.in |
Punjab National Bank also accepts complaints and service requests through a dedicated online form which is called CCSRMS Form. The form is available on the bank’s official website. You need to simply fill all the details as required along with your issue or concern or feedback and click on ‘Submit’. You can also find ‘Online Complaint Cum Feedback Kiosk’ at PNB Head Office or Field General Manager Office or Circle Office. You can use the same to make the complaints.
If you wish to send feedback for any one of the credit card products provided by PNB, you can use the feedback form available on the bank’s website at https://pnbindia.in/en/ui/Customer-Care.aspx. Simply, fill the form and click on ‘Submit’ to send your feedback instantly.
If you’re not happy with the kind of response or resolution received from PNB customer service or the bank’s branch manager, you always have an option to escalate the issue to the higher officials. Punjab National Bank has a grievance redressal system in place using which you can escalate the issue till it is resolved.
Listed below are various levels in PNB’s grievance redressal matrix.
| Level 1 | Circle Head of Punjab National Bank. Contact details are provided below |
| Level 2 | If the solution provided in level 1 is not satisfactory, the Field General Manager of Punjab National Bank would be the next point of contact |
| Level 3 | If the Field General Manager fails to provide proper resolution, you can escalate the issue and speak to the Principal Nodal Officer. The contact details of the Officer are as follows – Principal Nodal Officer (General Manager), PUNJAB NATIONAL BANK Head Office – 5, Sansad Marg, New Delhi, India 110001 Contact Number – +91 11 23716185 Fax Number – +91-11-2332 3707 Email Address – care@pnb.co.in |
The table below contains the contact details of the Circle Head or Field General Manager.
| Circle | Contact Details |
|---|---|
| Agra | 1-2, Raghunath Nagar, MG Road, Agra, U.P. 282002 Email Address - Coagr@pnb.co.in Contact Number – 05622850201 |
| Ahmedabad | 6th Floor, Gujarat Bhavan, Opposite M J Library, Elliss bridge, Ahmedabad, Gujarat 380006 Email Address - Coahm@pnb.co.in Contact Number – 07926581820 |
| Alwar | 29, Naru Marg, Harshil Tower, Alwar, Rajasthan 301001 Email Address - Coalw@pnb.co.in Contact Number – 01442702997 |
| Amritsar | 2nd Floor, Opposite St. Francis School, MC LEOD Road, Amritsar, Punjab 143001 Email Address - Coasr@pnb.co.in Contact Number – 01832225519 |
| Ara | 2nd Floor, Hotel Regal Complex, East Ramana Maidan Road, Ara, Bihar 802301 Email Address - Coara@pnb.co.in |
| Bareilly | 156, Civil Lines, Station Road, Bareilly, U.P. 243001 Email Address - Cobar@pnb.co.in Contact Number – 05812510957 |
| Bharatpur | PNB House, Super Bazar, Bharatpur, Rajasthan 302001 Email Address - Cobpr@pnb.co.in Contact Number – 05644222649, 05644222612 |
| Bhatinda | SCO 29 to 31, Model Town, Ph-1, Opposite TV Tower, Bhatinda, Punjab 151001 Email Address - Cobtd@pnb.co.in Contact Number – 01642250414 |
| Bhopal | PNB House, 1, Arera Hills, Bhopal, M.P. 462011 Email Address - Cobpl@pnb.co.in Contact Number – 07552556311 |
| Bhubaneshwar | Deen Dayal Bhawan, 4th Floor, Janpath, Ashok Nagar, Bhubaneswar, Orissa 751009 Email Address - Cobbsr@pnb.co.in Contact Number – 06742535025, 06742534349, 06742535073 |
| Bihar Sharif | Ramchandrapur, Bihar sharif, District - Nalanda, Bihar 803101 Email Address - Coptb@pnb.co.in Contact Number – 06112230714, 06112234039, 06112231820 |
| Bulandshahr | PNB House, Yamunapuram, Bulandshahr, U.P. 203001 Email Address - Cobsr@pnb.co.in Contact Number – 05732282068 |
| Burdwan | 103, G T Road, Fancy Market, 2nd floor, Burdwan, W.B. 713101 Email Address – Cobur@pnb.co.in Contact Number – 03422664387 |
| Chandigarh | PNB House, SCO.31 - 42, Bank Square, Sector 17B, Chandigarh 160017 Email Address - Cochd@pnb.co.in Contact Number – 01722703758 |
| Chattisgarh | Madina Manzil, Kutchery Chowk, Raipur, Chhattisgarh Email Address - Corai@pnb.co.in Contact Number – 07712226223 |
| Chennai | Royola Towers, 3rd Floor, New No-158, Anna Salai, Chennai 600002 Email Address - Cochn@pnb.co.in Contact Number – 04466785730 |
| CO North East | Nilgiri Mansion, Bhangagarh, G S Rd, Guwahati 781005 Email Address - Coguw@pnb.co.in Contact Number – 03612458797 |
| Darbhanga | Commercial House, Laheria Sarai, Darbhanga, Bihar 846001 Email Address - Codar@pnb.co.in Contact Number – 06272244774, 06272244921 |
| Dehradun | PNB House, 1-Paltan Bazar, Dehradun, Uttarakhand 248001 Email Address - Coddn@pnb.co.in Contact Number – 013527101707 |
| Central Delhi | Rajendra Bhawan, Rajendra Place, New Delhi 110008 Email Address - Cocdelcomp@pnb.co.in Contact Number – 01125753581 |
| North Delhi | Rajendra Bhawan, Rajendra Place, New Delhi 110008 Email Address - Codelnorth@pnb.co.in Contact Number – 01125864287 |
| South Delhi | Rajendra Bhawan, Rajendra Place, New Delhi 110008 Email Address - Codelsouth@pnb.co.in Contact Number – 01125728133 |
| Dharamshala | Near GPO, Dharamshala, H.P. 176215 Email Address - Codml@pnb.co.in Contact Number – 01892223102 |
| Ernakulam | PNB House, 2nd Floor, 40/1461, Market Road, Ernakulam, Kochi, Kerala 682011 Email Address - Coekm@pnb.co.in Contact Number – 04842384615 |
| Faizabad | Acharya Narendra Deo Nagar, Deokali Road, District Faizabad, U.P. 224001 Email Address - Cofzd@pnb.co.in Contact Number – 05278244371 |
| Gaya | 400, A P Colony, Gaya, Bihar 823001 Email Address - Cogaya@pnb.co.in Contact Number – 06312221681 |
| Gorakhpur | Alhadpur, Opposite Tulsi Inter College, Gorakhpur, U.P. 273001 Email Address - Cogkp@pnb.co.in Contact Number – 05512337019 |
| Hamirpur | New Road, Hamirpur (HP) 177001 Email Address - Cohmr@pnb.co.in Contact Number – 01972222349, 01972225989, 01972223526 |
| Haridwar | Sector IV, BHEL Complex, Haridwar, Uttarakhand 249401 Email Address - Cohrd@pnb.co.in Contact Number – 01334234467 |
| Hissar | ITI Chowk, Dabra Road, Hissar, Haryana 125005 Email Address-Cohsr@pnb.co.in Contact Number – 016622477274 |
| Hoshiarpur | Improvement Trust Building, Chandigarh Road, Hoshiarpur, Punjab Email Address - cohsp@pnb.co.in Contact Number – 01882224244 |
| Hyderabad | 6-1-73, Sayeed Plaza, Saifabad, Hyderabad 500004 Email Address - Cohyd@pnb.co.in Contact Number – 04023230911 |
| Indore | 20, Sneh Nagar, Indore, M.P. Email Address - Coind@pnb.co.in Contact Number – 07312764714 |
| Jabalpur | 1227, Napier Town, Jabalpur, M.P. 482001 Email Address - Cojbp@pnb.co.in Contact Number – 07612408636 |
| Jaipur | 2, Nehru Place, Tonk Road, Jaipur, Rajasthan 302015 Email Address - Cojpr@pnb.co.in Contact Number – 1412747130, 274723536 |
| Jalandhar | Civil Lines, Jalandhar, Punjab 144001 Email Address - Cojal@pnb.co.in Contact Number – 01812224448 |
| Jammu | Rail Head Complex, Jammu Email Address - cojk@pnb.co.in Contact Number – 01912474100 |
| Jhansi | Near Sudha Nursing Home, Kanpur Road, Jhansi, U.P. 284128 Email Address - Cojha@pnb.co.in Contact Number – 05102321461 |
| Jharkhand | Bagroy Market, Main Road, Ranchi 834001 Email Address - Coran@pnb.co.in Contact Number – 06512331072 |
| Jodhpur | 802, Angira Darpan, 1st Floor, Chopasni Road, Jodhpur, Rajasthan 342003 Email Address - Cojdh@pnb.co.in Contact Number – 02912433770, 2431298, 2431290 |
| Kanpur | 59/29 Birhana Road, Kanpur, U.P. 208001 Email Address - Cokan@pnb.co.in Contact Number – 05122312225 |
| Kapurthala | PNB House, Satyanarayan Bazar, Kapurthala, Punjab 144601 Email Address - Cokpt@pnb.co.in Contact Number – 01822220017 |
| Karnal | Bay-21-22, Sector 12, HUDA, Karnal, Haryana 132001 Email Address - coknl@pnb.co.in Contact Number – 01842258457 |
| Karnataka | 26 – 27 , M.G. Road, Raheja Towers, Bangalore, Karnataka 560001 Email Address - Cobng@pnb.co.in Contact Number – 08025584509 |
| Kashipur | Bazpur Road, Kashipur District Udhamsingh Nagar, Uttrakhand 244713 Email Address - Cokas@pnb.co.in Contact Number – 05947275135, 275985 |
| Kolkata | A.G. Tower, 3rd Floor, 125/1, Park Street, Kolkata 700017 Email Address - Cokol@pnb.co.in Contact Number – 03322354893 |
| Kozhikode | Shathabdi Bhavan, Mini Bypass Road, PO Govindapuram, Kozhikode 673016, Email Address - Cokoz@pnb.co.in Contact Number – 04952743161 |
| Kurukshetra | Sandeep Chatha Complex, Pipli Road, Kurukshetra, Haryana 136118 Email Address - Cokkr@pnb.co.in Contact Number – 01744226464 |
| Lucknow | 4, Vibhuti Khand, Opposite PICUP Building, Gomti Nagar, Lucknow, U.P. 226010 Email Address - Colck@pnb.co.in Contact Number – 05222286834 |
| Ludhiana | Site Number 5, Ferozepur Road, Ludhiana, Punjab 141012 Email Address - Coldh@pnb.co.in Contact Number – 01612400053,5034053 |
| Mandi | M.G. Road, Mandi District, Mandi (H.P.) 175001 Email Address - Comnd@pnb.co.in Contact Number – 01905223562 |
| Meerut | LIC Building, Prabhat Nagar, Saket, Meerut, U.P. 250001 Email Address - Comrt@pnb.co.in Contact Number – 01212671922 |
| Midnapore | Vidyasagar Road, Battala Chowk, Midnapur, W.B. 721101 Email Address - Comid@pnb.co.in Contact Number – 0322274365 |
| Moradabad | Ram Ganga Vihar, Ph - II, Kanth Road, Moradabad, U.P. 244001 Email Address - Combd@pnb.co.in Contact Number – 05912445043, 2445044-46 |
| Mumbai | Maker Towers, F wing, 7th Floor, Cuffe Parade, Mumbai 400005 Email Address - Comum@pnb.co.in Contact Number – 02222182581 |
| Muzaffarnagar | 68, Kambalwala Bagh, New Mandi, Muzaffarnagar, U.P. 251001 Email Address - Comzn@pnb.co.in Contact Number – 01312600485 |
| Muzaffarpur | Aghoria Bazar, Mazaffarpur, Bihar 842002 Email Address - Comzp@pnb.co.in Contact Number – 06212210392 |
| Nagpur | PNB House, Kingsway, Nagpur, M.P. 440001 Email Address - Conagpur@pnb.co.in Contact Number – 07122534323, 2522156 |
| Noida | C-13, 3rd floor, Sector 1, Noida 201301 Email Address - Conoida@pnb.co.in Contact Number – 01202425872 |
| Patiala | Karam Complex, Sirhind Road, Patiala, Punjab 147001 Email Address - Coptl@pnb.co.in Contact Number – 01752310400 |
| Patna | Chanakya Tower, R- Block. Patna 800001 Email Address - Copta@pnb.co.in Contact Number – 06122228242 |
| Pune | Aurora Towers, Mezzanine Floor, 9 Moledina Road,Pune Camp, Pune 411001 Email Address - Copune@pnb.co.in Contact Number – 02026131662, 26131795 |
| Rohtak | Ram Gopal Colony, Sonepat Road, Rohtak, Haryana 124001 Email Address – Cortk@pnb.co.in Contact Number – 01262228099 |
| Sambalpur | Manorama Building, Danipalli Bhimabhoi Nagar, Budha Raja, Sambalpur 768005 Email Address - cosbp@pnb.co.in |
| Shimla | Regent House, Near Lift, The Mall, Shimla, H.P. 171001 Email Address - Cosml@pnb.co.in Contact Number – 01772656129, 2656089 |
| Sriganganagar | PNB House, Jawahar Nagar, Meera Marg, Sriganganagar, Raj 335001 Email Address - Cosgn@pnb.co.in Contact Number – 01542461508, 2461597 |
| Surat | 4th floor, Tulsi Krupa Arcade, Opposite Kiran Motors, Aaimata Chowk, Surat – Bardoli Road, Surat 395010 Email Address - Cosurat@pnb.co.in Contact Number – 02612270352, 2270253 |
| Trichy | PNB House, Kailasapuram, Trichy 620014, Email Address - Cotry@pnb.co.in Contact Number – 04312521101 |
| Varanasi | S - 20/56 D, Kenndy road, The Mall, Cantonment, Varanasi, U.P. 221002 Email Address - Covns@pnb.co.in Contact Number – 05422504317 |
In case of not receiving a proper resolution at any of the levels mentioned above within 21 days of lodging the first complaint, PNB credit card customers can contact the Internal Ombudsman appointed by PNB through a written complaint. The following details should be mentioned clearly in the request -
You can also mail the scanned copy to ccso@pnb.co.in.
If you do not receive any response even from the Internal Ombudsman, you can then approach the Banking Ombudsman appointed by the RBI to get a solution.
Punjab National Bank is one of the oldest banks in India. The bank was founded in the year 1894 and started business in 1895, long before India got its Independence. Today, Punjab National Bank is a well – known name in the Indian banking industry, having 6635 branches and 8622 ATMs. They have a presence all over the country and abroad, with their headquarters located in Delhi.
Be it Digital Banking, Personal Banking, MSME Banking, Agricultural Banking, International Banking, Social Banking or Corporate Banking, Punjab National Bank provides all of these services and more. They have received a lot of awards for their products and services. Their credit cards are amongst the popular ones because of the amazing benefits and rewards they offer.
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