PNB Credit Card Customer Care Number

Punjab National Bank credit card holders can have their queries answered by reaching out to the bank’s customer care service centre. The different ways by which you can reach out to the bank are mentioned here.

Punjab National Bank Credit Card Toll-Free and Tolled Numbers

Call the bank on the following numbers for any credit card related queries, concerns, or complaints:

• 1800 180 2345
• 0120 4616200
• +91 120 249 0000 (international helpline number)

If you cannot reach the credit card customer care centre, you can also call the general customer care centre on:

• 1800 180 2222 (toll-free number)
• 1800 1032 2222 (toll-free number)
• 0120 2490000 (tolled number) - for global users

Punjab National Bank Circle Office Contact Details (City-Wise)

Punjab National Bank Credit Card Enquiries

If you have any of these common credit card queries, here’s how you can go about solving them.

In Case of Card Theft: In case your card has been stolen or is lost, you should call the customer care helpline on 1800 180 2345 or 0120 4616200.

Alternatively, you can email creditcardpnb@pnb.co.in and hotlist your card. This will prevent anyone from fraudulently using your card.

In Case of Your Card Being Blocked: If your card has been mistakenly blocked, please call customer care to see if it can be unblocked. If your card cannot be unblocked, you will have to request for a replacement credit card.

Punjab National Bank Credit Card Customer Care International Helpline Number

Overseas customers who have a PNB credit card or cardholders who are overseas, can call the following helpline number:

• +91 120 249 0000

NRI customers can also call these international toll-free numbers:

Other numbers that you can call include

• 011 26165160
• 011 26165429

Send an email to:

• ebaydelhiaof@pnb.co.in

All NRI and PIO persons can also visit the NRI help desk at the following zonal offices for any card-related information or queries:

Punjab National Bank Email Address Details

If you wish to send the bank an email with your query, address your email to:

• creditcardpnb@pnb.co.in

You can also send an email to the customer care division. The email address for the same is:

• care@pnb.co.in

Punjab National Bank Credit Card Grievance Redressal

As part of Punjab National Bank's grievance redressal system, if you are not happy with the solution provided to you by the customer care centre, you can always escalate your complaint.

As per the escalation matrix, the different stages of a complaint are:

• Level 1: Call the customer care centre, send an email, or approach the branch manager with your concern.
• Level 2: If you are unsatisfied with the solution provided to you, you can approach the zonal manager of your region or the general manager of the head office.
• Level 3: You can approach the nodal officer or the principal nodal officer for a resolution of your complaint.
• Level 4: If the nodal officer or the principal nodal officer is unable to provide you with a satisfactory solution, you can then approach the banking ombudsman for your region.

Punjab National Bank Nodal Office Contact Details

The nodal officers for all PNB circle offices will be the circle head. The contact details have been provided under the subheading ‘Punjab National Bank Circle Office Contact Details’.

If the nodal officer is unable to solve your problem, contact the principal nodal officer. The contact details are:

The General Manager
Punjab National Bank
Customer Service Department
Sector 10, Dwarka
New Delhi 110 075
Phone: 011 28044153
Email: care@pnb.co.in

Write to Punjab National Bank

You can also send your queries via post. Address them to:

PNB
Credit Card Processing Centre
3rd Floor, Rajendra Bhawan
Near Metro Station Rajendra Place
New Delhi 110 008

Other Ways to Get in Touch with Punjab National Bank

You can also get in touch with the bank via these methods:

Online

• You can submit your complaint online by navigating to the complaint page on the website. You can get to this webpage from the bank’s ‘Contact Us’ page.
• You can also submit any feedback or suggestions you may have via this method.

Visit the Bank

• You can also visit your nearest Punjab National Bank branch or go to the branch you bank with to have your concerns addressed.
• If you decide to submit your complaint to the bank, you will have to fill in the complaint form, submit it to the bank manager, and receive acknowledgement of the same.
• You can either download this form from the website or get it from the manager at the bank. All branches will have a perforated complaint book.

Feedback Kiosk

• All circle offices and zonal offices have on-line complaint-cum- feedback kiosks. You can also submit your complaints via this kiosk. Alternatively, you can also provide any feedback or suggestions you may have.
• At the end of the day, do remember that if despite following the escalation matrix, your concerns haven’t been addressed, you can always approach the banking ombudsman.
• The banking ombudsman is appointed by the Reserve Bank of India and is a neutral third party who will look into your concern.