Santa Claus comes around just once a year. In the meantime, there are Credit Cards.
If you have any queries or concerns with respect to your HDFC credit card, you can contact their customer service executives by using any of the methods provided. The customer service executive can also help you with other card related functions such as finding the best credit card and even applying for one.
The customer care numbers you can call are:
Here is a city-wise break-up of the customer care numbers. Keep in mind that the following numbers are not toll-free, and you will be charged accordingly by your service provider.
| City | Contact Number |
|---|---|
| Ahmedabad | 079 61606161 |
| Bengaluru | 080 61606161 |
| Chandigarh | 0172 6160616 |
| Cochin | 0484 6160616 |
| Chennai | 044 61606161 |
| Delhi/NCR | 011 61606161 |
| Hyderabad | 040 61606161 |
| Indore | 0731 6160616 |
| Jaipur | 0141 6160616 |
| Kolkata | 033 61606161 |
| Lucknow | 0522 6160616 |
| Mumbai | 022 61606161 |
| Pune | 020 61606161 |
If the city you stay in is not on this list, then you can dial the following number to have your credit card queries addressed: 1860 267 6161
If you have any of the following queries, here’s how you can address them:
In case of credit card theft: If you discover that your credit card has been stolen, please call the customer care helpline to report the loss of your card. Alternatively, you can log in to your HDFC credit card net banking account and block the card.
In case of your credit card gets blocked: If your card has been blocked, it cannot be reactivated. Your best course of action is to request for a replacement card. You can do this by speaking to a customer care executive, via net banking, or by downloading the concerned form, filling it out, and sending it by post to the following address:
HDFC Bank Cards Division
P.O BOX #8654
Thiruvanmiyur P.O.
Chennai 600 041
Here are the customer care numbers you can access if you are overseas:
| Country | Contact Number |
|---|---|
| USA | 855 999 6061 |
| Canada | 855 999 6061 |
| Kenya | 0 800 721 740 |
| Singapore | 800 101 2850 |
| Other countries | 91 2267606161 |
Note: Local charges may apply to these calls. For more details regarding the charges, please check with your service provider.
To get in touch with the bank you can send them an email with your concerns to customerservices.cards@hdfcbank.com
For a faster way to get in touch with the bank, you can submit your query, complaint, or feedback by visiting the bank’s ‘Contact Us’ page. This will give you an easy way to contact the bank.
If your concerns aren’t addressed by the bank’s customer care officials, you can write to the Grievance Redressal Officer. To do so, you can fill out and submit the Grievance Redressal form (found on the bank’s website).
You can also call the bank’s dedicated number for credit card grievance redressal. The number is 044 - 61084900. You can call this number between 9:30 a.m. and 5:30 p.m. from Monday to Saturday.
Note: You will not be able to reach the Grievance Redressal Officer over the phone on second and fourth Saturdays, Sundays, and bank holidays.
Alternatively, you can send a letter to:
Mr. Shanmugasundar R (Grievance Redressal Officer)
HDFC Bank Cards Division
8, Lattice Bridge Road, Thiruvanmiyur
Chennai - 600041
If your concern isn’t adequately addressed by the Grievance Redressal Officer, you can approach the Principal Nodal Officer by sending an email, calling, or writing to them. You should ideally receive a response within 10 working days.
To send an email, follow these steps:
You can also call or write to the concerned Nodal Officer instead of emailing them.
Here is a list of the Nodal Officers with their contact numbers and postal addresses:
| Area of Operation | Centre | Nodal Officer | Contact details |
|---|---|---|---|
| Andhra Pradesh and Telangana | Hyderabad | Ramadoss Ramaswamy | Address: HDFC Bank Ltd, 8th Floor, HDFC Bank House, Road No.1, Banjara Hills, Hyderabad - 500 034 |
| Assam, Arunachal Pradesh, Manipur, Meghalaya, Mizoram, Nagaland and Tripura | Guwahati | Shikha Jacob | Address: HDFC Bank Ltd. Jardine House, 4 Clive Row, Kolkata - 700 001 |
| Bihar | Patna | Shikha Jacob | Address: HDFC Bank Ltd. Jardine House, 4 Clive Row, Kolkata - 700 001 |
| Chattisgarh | Raipur | Vikas Vijayvergiya | Address: HDFC Bank Ltd, 179, M P Nagar, Zone -II, Near Hotel Lake Princes, Bhopal - 462011 (M.P.) |
| Delhi | Delhi I | Sameer Tiwari | Address: HDFC Bank House, Vatika Atrium, A - Block, Golf Course Road, Sector 53, Gurgaon - 122002 |
| Gujarat, Union Territories of Dadra and Nagar Haveli, Daman and Diu | Ahmedabad | Alpa Kothari | Address: HDFC Bank House, Opp. Navrangpura Jain Temple, Navrangpura, Ahmedabad - 380 009 |
| Haryana (except Panchkula, Yamuna Nagar and Ambala Districts) and Ghaziabad and Gautam Budh Nagar districts of Uttar Pradesh | Delhi II | Manish Anand | Address: HDFC Bank House, Vatika Atrium, A - Block, Golf Course Road, Sector 53, Gurgaon - 122002 |
| North-East, Central, Shahdara, East and South-East districts of Delhi | Delhi III | Sameer Tiwari | Address : HDFC Bank House, Vatika Atrium, A - Block, Golf Course Road, Sector 53, Gurgaon - 122002 |
| Himachal Pradesh, Punjab, Union Territory of Chandigarh and Panchkula, Yamuna Nagar and Ambala Districts of Haryana. | Chandigarh | Ashok Puri | Address: HDFC Bank Ltd, Bank House, 28, Industrial Area, Phase I, Chandigarh Pin code: 160002 |
| Jammu and Kashmir | Jammu | Manish Anand | Address: HDFC Bank House, Vatika Atrium, A - Block, Golf Course Road, Sector 53, Gurgaon - 122002 |
| Jharkhand | Ranchi | Shikha Jacob | Address: HDFC Bank Ltd. Jardine House, 4 Clive Row, Kolkata - 700 001 |
| Karnataka | Bangalore | Anil Varughese | Address: HDFC Bank Ltd, First floor,103/31, 26th Main Road, 4th T Block, Jayanagar, Near SSMRV College, Bangalore - 560041 |
| Kerala, Union Territory of Lakshadweep and Union Territory of Puducherry (only Mahe Region). | Thiruvananthapuram | Meenakumari B | Address: HDFC Bank Ltd, Cordial Residency Towers Opposite Kurups Lane Sasthamangalam Thiruvananthapuram - 695010 |
| Madhya Pradesh | Bhopal | Vikas Vijayvergiya | Address: HDFC Bank Ltd, 179, M P Nagar, Zone -II, Near Hotel Lake Princes, Bhopal - 462011 (M.P.) |
| Districts of Mumbai, Mumbai Suburban and Thane | Mumbai I | Ravi Mukherjee | Address: HDFC Bank Ltd, 5th Floor, Tower B, Peninsula Business Park, Lower Parel West, Mumbai 400013 |
| Maharashtra, (except the districts of Mumbai, Mumbai Suburban and Thane) and Goa | Mumbai II | Punam Naik | Address: HDFC Bank Ltd, 5th Floor, Tower B, Peninsula Business Park, Lower Parel West, Mumbai 400013 |
| Odisha | Bhubaneswar | Shikha Jacob | Address: HDFC Bank Ltd. Jardine House, 4 Clive Row, Kolkata - 700 001 |
| Rajasthan | Jaipur | Parul Sharma | Address: HDFC Bank Ltd, A-8 Hanuman Nagar (A) Jaipur - 302021 |
| Tamil Nadu, Union Territories of Puducherry (except Mahe Region) and Andaman and Nicobar Islands | Chennai | Sundar Krishnamoorthy | Address: HDFC Bank Ltd., Prince Kushal Towers, First Floor, A Wing, 96, Anna Salai, Chennai - 600002 |
| Uttar Pradesh (excluding Districts of Ghaziabad, Gautam Buddha Nagar, Saharanpur, Shamli (Prabudh Nagar), Muzaffarnagar, Baghpat, Meerut, Bijnor and Amroha (Jyotiba Phule Nagar) | Kanpur | Basant Kumar | Address: HDFC Bank, 2nd Floor, Pranay Towers, 38 Darbari Lal Sharma Marg, Near Pratibha Cinema, Lucknow - 226001 |
| Uttarakhand and seven districts of Uttar Pradesh viz., Saharanpur, Shamli (Prabudh Nagar), Muzaffarnagar, Baghpat, Meerut, Bijnor and Amroha (Jyotiba Phule Nagar) | Dehradun | Basant Kumar | Address: HDFC Bank, 2nd Floor, Pranay Towers, 38 Darbari Lal Sharma Marg, Near Pratibha Cinema, Lucknow - 226001 |
| West Bengal and Sikkim | Kolkata | Shikha Jacob | Address: HDFC Bank Ltd. Jardine House, 4 Clive Row, Kolkata - 700 001 |
| Principal Nodal Officer for HDFC Bank Ltd. |
|---|
| Mr. Ripal Kiritkumar Sheth HDFC Bank Ltd. 5th Floor, Tower B, Peninsula Business Park, Lower Parel West, Mumbai 400013 Fax number: 022-30788580 |
If you have followed the escalation matrix (i.e., first contacted the customer care official, the grievance redressal officer, and then the Principal Nodal Officer), you should receive a response within 10 business days.
There could be a situation wherein your concerns aren’t addressed despite following the escalation matrix. In such cases, you are free to approach the Banking Ombudsman. Do wait for 30 days from the date of lodging your complaint before approaching the Banking Ombudsman.
Customers who are Indian residents can send a letter to the bank’s head office by mailing it to:
| Mailing Address |
Manager, HDFC Bank Cards Division, P.O. BOX #8654, Thiruvanmiyur PO Chennai 600 041 |
| Courier Address |
Manager, HDFC Bank Cards Division #8, Lattice Bridge Road, Thiruvanmiyur Chennai - 600041 |
NRI customers can write to the bank by accessing the ‘Query/Feedback/Complaint’ form on the bank’s website.
Alternatively, you can send a letter to the following addresses:
| P.O. Box in the USA | Name: HDFC BANK LIMITED, Address Line1: 182-21 150th Avenue Address Line2: BOM 18214 City: Springfield Gardens State: NY Zip Code: 11413 Email: ALL_India_SnS@aramex.com |
| P.O. Box in the UAE | Name: HDFC BANK LIMITED Address Line1: Aramex Building ,184 Airport Road, Umm Ramool, POBOX 35962, Address Line2: BOM 18214, City: Dubai, State: Zip Code: 0, Email: ALL_India_SnS@aramex.com |
| P.O. Box in Canada | Name: HDFC BANK LIMITED, Address Line1: 5810 Ambler Drive, Unit 14 Address Line2: BOM 18214 City: Mississauga State: Ontario Zip Code: L4W4J5 Email: ALL_India_SnS@aramex.com |
| P.O. Box in Australia | Name: HDFC BANK LIMITED, Address Line1: AIC 56a Anzac St Address Line2: BOM 18214 City: Chullora State: NSW Zip Code: 2190 Email: ALL_India_SnS@aramex.com |
| P.O. Box in Germany | Name: HDFC Bank Limited Address Line1: Sovereign AIC Robert Koch Strasse 50, Geb. H Address Line2: BOM 18214 City: Mainz State: Hessen Zip Code: 55129 Email: ALL_India_SnS@aramex.com |
| P.O. Box in the U.K. | Name: HDFC BANK LIMITED Address Line1: Aramex UK, Galleymead Rd Colnbrook Address Line2: BOM 18214 City: Slough State: Berkshire Zip Code: SL3 0EN Email: ALL_India_SnS@aramex.com |
| P.O. Box in Singapore | Name: HDFC BANK LIMITED, Address Line1: AIC Department at 3 Changi South Street 1, #01-01 Address Line2: BOM 18214 City: Singapore State: Singapore Zip Code: 486795 Email: ALL_India_SnS@aramex.com |
Visit the HDFC Contact Us page, click on 'Grievance Redressal Officer'. On the next page, select 'Email Us', which will take you to a form where you can fill in details and send it to the officer.
You can find your toll free number by visiting the HDFC customer care page.
You can call 61606161/6160616. Make sure that your area code is added right before the number.
You can call 044 – 61084900 for all customer care related queries. However, this facility is not available on Saturdays and Sundays.
No matter which mode you use to have your credit card queries addressed, make sure you follow the escalation matrix that HDFC has in place. This will help ensure that you receive a satisfactory solution to your concern.
To mail regarding any query, you can click https://www.hdfcbank.com/personal/need-help/contact-us/email-us.
You can get in touch with your HDFC home branch and submit a written application to the bank official to register a complaint.
No. The HDFC Bank branches remain closed on Sundays.
Yes. To cancel your HDFC credit card application, you have to get in touch with HDFC customer care.
No. You cannot contact HDFC customer care through in-app chat.
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