Santa Claus comes around just once a year. In the meantime, there are Credit Cards.
  • HDFC Credit Card Customer Care Number

    If you have any queries or concerns with respect to your HDFC credit card, you can contact their customer service executives by using any of the methods provided. The customer service executive can also help you with other card related functions such as finding the best credit card and even applying for one.

    HDFC Bank Credit Card Customer Care Number
    HDFC Bank Credit Card 24*7 Customer Care Number

    The customer care numbers you can call are:

    • For general queries: 1860 267 6161
    • 61606161/ 6160616 (Your area code must be added before the mentioned number to get connected with your city’s customer care.

    About HDFC Bank Credit Card Customer Care

    24x7 Credit Card Customer Care Numbers (City-Wise)

    Here is a city-wise break-up of the customer care numbers. Keep in mind that the following numbers are not toll-free, and you will be charged accordingly by your service provider.

    City Contact Number
    Ahmedabad 079 61606161
    Bengaluru 080 61606161
    Chandigarh 0172 6160616
    Cochin 0484 6160616
    Chennai 044 61606161
    Delhi/NCR 011 61606161
    Hyderabad 040 61606161
    Indore 0731 6160616
    Jaipur 0141 6160616
    Kolkata 033 61606161
    Lucknow 0522 6160616
    Mumbai 022 61606161
    Pune 020 61606161

    If the city you stay in is not on this list, then you can dial the following number to have your credit card queries addressed: 1860 267 6161

    HDFC Credit Card Enquiries

    If you have any of the following queries, here’s how you can address them:

    In case of credit card theft: If you discover that your credit card has been stolen, please call the customer care helpline to report the loss of your card. Alternatively, you can log in to your HDFC credit card net banking account and block the card.

    In case of your credit card gets blocked: If your card has been blocked, it cannot be reactivated. Your best course of action is to request for a replacement card. You can do this by speaking to a customer care executive, via net banking, or by downloading the concerned form, filling it out, and sending it by post to the following address:

    HDFC Bank Cards Division

    P.O BOX #8654

    Thiruvanmiyur P.O.

    Chennai 600 041

    HDFC Credit Card International Helpline Number

    Here are the customer care numbers you can access if you are overseas:

    Country Contact Number
    USA 855 999 6061
    Canada 855 999 6061
    Kenya 0 800 721 740
    Singapore 800 101 2850
    Other countries 91 2267606161

    Note: Local charges may apply to these calls. For more details regarding the charges, please check with your service provider.

    HDFC Email Address

    To get in touch with the bank you can send them an email with your concerns to customerservices.cards@hdfcbank.com

    For a faster way to get in touch with the bank, you can submit your query, complaint, or feedback by visiting the bank’s ‘Contact Us’ page. This will give you an easy way to contact the bank.

    HDFC Credit Card Grievance Redressal

    If your concerns aren’t addressed by the bank’s customer care officials, you can write to the Grievance Redressal Officer. To do so, you can fill out and submit the Grievance Redressal form (found on the bank’s website).

    You can also call the bank’s dedicated number for credit card grievance redressal. The number is 044 - 61084900. You can call this number between 9:30 a.m. and 5:30 p.m. from Monday to Saturday.

    Note: You will not be able to reach the Grievance Redressal Officer over the phone on second and fourth Saturdays, Sundays, and bank holidays.

    Alternatively, you can send a letter to:

    Mr. Shanmugasundar R (Grievance Redressal Officer)

    HDFC Bank Cards Division

    8, Lattice Bridge Road, Thiruvanmiyur

    Chennai - 600041

    HDFC Nodal Office Contact Details

    If your concern isn’t adequately addressed by the Grievance Redressal Officer, you can approach the Principal Nodal Officer by sending an email, calling, or writing to them. You should ideally receive a response within 10 working days.

    To send an email, follow these steps:

    • Visit HDFC’s customer care page.
    • Select the ‘Email us’ option under ‘Nodal officers/Principal Nodal Officer’.
    • Select the area of operation. Once you do this, a complaint form will open up. You can fill in the details and send it to the concerned Nodal Officer.

    You can also call or write to the concerned Nodal Officer instead of emailing them.

    Here is a list of the Nodal Officers with their contact numbers and postal addresses:

    Area of Operation Centre Nodal Officer Contact details
    Andhra Pradesh and Telangana Hyderabad Ramadoss Ramaswamy Address: HDFC Bank Ltd, 8th Floor, HDFC Bank House, Road No.1, Banjara Hills, Hyderabad - 500 034
    Assam, Arunachal Pradesh, Manipur, Meghalaya, Mizoram, Nagaland and Tripura Guwahati Shikha Jacob Address: HDFC Bank Ltd. Jardine House, 4 Clive Row, Kolkata - 700 001
    Bihar Patna Shikha Jacob Address: HDFC Bank Ltd. Jardine House, 4 Clive Row, Kolkata - 700 001
    Chattisgarh Raipur Vikas Vijayvergiya Address: HDFC Bank Ltd, 179, M P Nagar, Zone -II, Near Hotel Lake Princes, Bhopal - 462011 (M.P.)
    Delhi Delhi I Sameer Tiwari Address: HDFC Bank House, Vatika Atrium, A - Block, Golf Course Road, Sector 53, Gurgaon - 122002
    Gujarat, Union Territories of Dadra and Nagar Haveli, Daman and Diu Ahmedabad Alpa Kothari Address: HDFC Bank House, Opp. Navrangpura Jain Temple, Navrangpura, Ahmedabad - 380 009
    Haryana (except Panchkula, Yamuna Nagar and Ambala Districts) and Ghaziabad and Gautam Budh Nagar districts of Uttar Pradesh Delhi II Manish Anand Address: HDFC Bank House, Vatika Atrium, A - Block, Golf Course Road, Sector 53, Gurgaon - 122002
    North-East, Central, Shahdara, East and South-East districts of Delhi Delhi III Sameer Tiwari Address : HDFC Bank House, Vatika Atrium, A - Block, Golf Course Road, Sector 53, Gurgaon - 122002
    Himachal Pradesh, Punjab, Union Territory of Chandigarh and Panchkula, Yamuna Nagar and Ambala Districts of Haryana. Chandigarh Ashok Puri Address: HDFC Bank Ltd, Bank House, 28, Industrial Area, Phase I, Chandigarh Pin code: 160002
    Jammu and Kashmir Jammu Manish Anand Address: HDFC Bank House, Vatika Atrium, A - Block, Golf Course Road, Sector 53, Gurgaon - 122002
    Jharkhand Ranchi Shikha Jacob Address: HDFC Bank Ltd. Jardine House, 4 Clive Row, Kolkata - 700 001
    Karnataka Bangalore Anil Varughese Address: HDFC Bank Ltd, First floor,103/31, 26th Main Road, 4th T Block, Jayanagar, Near SSMRV College, Bangalore - 560041
    Kerala, Union Territory of Lakshadweep and Union Territory of Puducherry (only Mahe Region). Thiruvananthapuram Meenakumari B Address: HDFC Bank Ltd, Cordial Residency Towers Opposite Kurups Lane Sasthamangalam Thiruvananthapuram - 695010
    Madhya Pradesh Bhopal Vikas Vijayvergiya Address: HDFC Bank Ltd, 179, M P Nagar, Zone -II, Near Hotel Lake Princes, Bhopal - 462011 (M.P.)
    Districts of Mumbai, Mumbai Suburban and Thane Mumbai I Ravi Mukherjee Address: HDFC Bank Ltd, 5th Floor, Tower B, Peninsula Business Park, Lower Parel West, Mumbai 400013
    Maharashtra, (except the districts of Mumbai, Mumbai Suburban and Thane) and Goa Mumbai II Punam Naik Address: HDFC Bank Ltd, 5th Floor, Tower B, Peninsula Business Park, Lower Parel West, Mumbai 400013
    Odisha Bhubaneswar Shikha Jacob Address: HDFC Bank Ltd. Jardine House, 4 Clive Row, Kolkata - 700 001
    Rajasthan Jaipur Parul Sharma Address: HDFC Bank Ltd, A-8 Hanuman Nagar (A) Jaipur - 302021
    Tamil Nadu, Union Territories of Puducherry (except Mahe Region) and Andaman and Nicobar Islands Chennai Sundar Krishnamoorthy Address: HDFC Bank Ltd., Prince Kushal Towers, First Floor, A Wing, 96, Anna Salai, Chennai - 600002
    Uttar Pradesh (excluding Districts of Ghaziabad, Gautam Buddha Nagar, Saharanpur, Shamli (Prabudh Nagar), Muzaffarnagar, Baghpat, Meerut, Bijnor and Amroha (Jyotiba Phule Nagar) Kanpur Basant Kumar Address: HDFC Bank, 2nd Floor, Pranay Towers, 38 Darbari Lal Sharma Marg, Near Pratibha Cinema, Lucknow - 226001
    Uttarakhand and seven districts of Uttar Pradesh viz., Saharanpur, Shamli (Prabudh Nagar), Muzaffarnagar, Baghpat, Meerut, Bijnor and Amroha (Jyotiba Phule Nagar) Dehradun Basant Kumar Address: HDFC Bank, 2nd Floor, Pranay Towers, 38 Darbari Lal Sharma Marg, Near Pratibha Cinema, Lucknow - 226001
    West Bengal and Sikkim Kolkata Shikha Jacob Address: HDFC Bank Ltd. Jardine House, 4 Clive Row, Kolkata - 700 001
    Principal Nodal Officer for HDFC Bank Ltd.
    Mr. Ripal Kiritkumar Sheth HDFC Bank Ltd. 5th Floor, Tower B, Peninsula Business Park, Lower Parel West, Mumbai 400013 Fax number: 022-30788580

    If you have followed the escalation matrix (i.e., first contacted the customer care official, the grievance redressal officer, and then the Principal Nodal Officer), you should receive a response within 10 business days.

    There could be a situation wherein your concerns aren’t addressed despite following the escalation matrix. In such cases, you are free to approach the Banking Ombudsman. Do wait for 30 days from the date of lodging your complaint before approaching the Banking Ombudsman.

    Write to HDFC Bank

    Customers who are Indian residents can send a letter to the bank’s head office by mailing it to:

    Mailing Address

    Manager,

    HDFC Bank Cards Division,

    P.O. BOX #8654,

    Thiruvanmiyur PO Chennai 600 041

    Courier Address

    Manager,

    HDFC Bank Cards Division

    #8, Lattice Bridge Road, Thiruvanmiyur

    Chennai - 600041

    NRI customers can write to the bank by accessing the ‘Query/Feedback/Complaint’ form on the bank’s website.

    Alternatively, you can send a letter to the following addresses:

    P.O. Box in the USA Name: HDFC BANK LIMITED, Address Line1: 182-21 150th Avenue Address Line2: BOM 18214 City: Springfield Gardens State: NY Zip Code: 11413 Email: ALL_India_SnS@aramex.com
    P.O. Box in the UAE Name: HDFC BANK LIMITED Address Line1: Aramex Building ,184 Airport Road, Umm Ramool, POBOX 35962, Address Line2: BOM 18214, City: Dubai, State: Zip Code: 0, Email: ALL_India_SnS@aramex.com
    P.O. Box in Canada Name: HDFC BANK LIMITED, Address Line1: 5810 Ambler Drive, Unit 14 Address Line2: BOM 18214 City: Mississauga State: Ontario Zip Code: L4W4J5 Email: ALL_India_SnS@aramex.com
    P.O. Box in Australia Name: HDFC BANK LIMITED, Address Line1: AIC 56a Anzac St Address Line2: BOM 18214 City: Chullora State: NSW Zip Code: 2190 Email: ALL_India_SnS@aramex.com
    P.O. Box in Germany Name: HDFC Bank Limited Address Line1: Sovereign AIC Robert Koch Strasse 50, Geb. H Address Line2: BOM 18214 City: Mainz State: Hessen Zip Code: 55129 Email: ALL_India_SnS@aramex.com
    P.O. Box in the U.K. Name: HDFC BANK LIMITED Address Line1: Aramex UK, Galleymead Rd Colnbrook Address Line2: BOM 18214 City: Slough State: Berkshire Zip Code: SL3 0EN Email: ALL_India_SnS@aramex.com
    P.O. Box in Singapore Name: HDFC BANK LIMITED, Address Line1: AIC Department at 3 Changi South Street 1, #01-01 Address Line2: BOM 18214 City: Singapore State: Singapore Zip Code: 486795 Email: ALL_India_SnS@aramex.com

    FAQs on HDFC Credit Card Customer Care

    1. How can I complain to HDFC credit card?

      Visit the HDFC Contact Us page, click on 'Grievance Redressal Officer'. On the next page, select 'Email Us', which will take you to a form where you can fill in details and send it to the officer.

    2. How can I know my HDFC credit card toll free number?

      You can find your toll free number by visiting the HDFC customer care page.

    3. How can I talk to the HDFC credit card customer department?

      You can call 61606161/6160616. Make sure that your area code is added right before the number.

    4. Can I call customer care on weekends?

      You can call 044 – 61084900 for all customer care related queries. However, this facility is not available on Saturdays and Sundays.

      No matter which mode you use to have your credit card queries addressed, make sure you follow the escalation matrix that HDFC has in place. This will help ensure that you receive a satisfactory solution to your concern.

    5. Can I email HDFC customer care for any query?

      To mail regarding any query, you can click https://www.hdfcbank.com/personal/need-help/contact-us/email-us.

    6. Can I solve my query or register a complaint offline for my HDFC credit card?

      You can get in touch with your HDFC home branch and submit a written application to the bank official to register a complaint.

    7. Can I visit HDFC Bank branch on Sundays?

      No. The HDFC Bank branches remain closed on Sundays.

    8. I want to cancel my HDFC credit card application. Can I call HDFC customer care?

      Yes. To cancel your HDFC credit card application, you have to get in touch with HDFC customer care.

    9. Can I contact HDFC customer care through in-app chat?

      No. You cannot contact HDFC customer care through in-app chat.

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