The customer care numbers you can call is:
- 61606161/6160616 (Your area code must be added before the mentioned number to get connected with your city’s customer care. A detailed list is available below).
About HDFC Bank Credit Card Customer Care
If you have any queries or concerns with respect to your HDFC credit card, you can contact their customer service executives by using any of the methods provided. The customer service executive can also help you with other card related functions such as finding the best credit card and even applying for one.
24x7 Credit Card Customer Care Numbers (City-Wise)
Here is a city-wise break-up of the customer care numbers. Keep in mind that the following numbers are not toll-free, and you will be charged accordingly by your service provider.
| City | Contact Number |
|---|---|
| Ahmedabad | 079 61606161 |
| Bengaluru | 080 61606161 |
| Chandigarh | 0172 6160616 |
| Cochin | 0484 6160616 |
| Chennai | 044 61606161 |
| Delhi/NCR | 011 61606161 |
| Hyderabad | 040 61606161 |
| Indore | 0731 6160616 |
| Jaipur | 0141 6160616 |
| Kolkata | 033 61606161 |
| Lucknow | 0522 6160616 |
| Mumbai | 022 61606161 |
| Pune | 020 61606161 |
If the city you stay in is not on this list, then you can dial the following number to have your credit card queries addressed: 1860 267 6161
HDFC Credit Card Enquiries
If you have any of the following queries, here’s how you can address them:
In case of credit card theft: If you discover that your credit card has been stolen, please call the customer care helpline to report the loss of your card. Alternatively, you can log in to your net banking account and block the card.
In case of your credit card getting blocked: If your card has been blocked, it cannot be reactivated. Your best course of action is to request for a replacement card. You can do this by speaking to a customer care executive, via net banking, or by downloading the concerned form, filling it, and sending it by post to the following address:
HDFC Bank Cards Division
P.O BOX #8654
Thiruvanmiyur P.O.
Chennai 600 041
HDFC Credit Card International Helpline Number
Here are the customer care numbers you can access if you are overseas:
| Country | Contact Number |
|---|---|
| USA | 855 999 6061 |
| Canada | 855 999 6061 |
| Kenya | 0 800 721 740 |
| Singapore | 800 101 2850 |
| Other countries | 91 2267606161 |
Note: Local charges may apply to these calls. For more details regarding the charges, please check with your service provider.
HDFC Email Address
To get in touch with the bank you can send them an email with your concerns to customerservices.cards@hdfcbank.com
For a faster way to get in touch with the bank, you can submit your query, complaint, or feedback by visiting the bank’s ‘Contact Us’ page. This will give you an easy way to contact the bank.
HDFC Credit Card Grievance Redressal
If your concerns aren’t addressed by the bank’s customer care officials, you can write to the Grievance Redressal Officer. To do so, you can fill out and submit the Grievance Redressal form (found on the bank’s website).
You can also call the bank’s dedicated number for credit card grievance redressal. The number is 044 23625600. You can call this number between 9:30 a.m. and 5:30 p.m. from Monday to Saturday.
Note: You will not be able to reach the Grievance Redressal Officer over the phone on second and fourth Saturdays, Sundays, and bank holidays.
Alternatively, you can send a letter to:
|
Manikandan PS (Grievance Redressal Officer) HDFC Bank Cards Division 8, Lattice Bridge Road, Thiruvanmiyur Chennai - 600041 |
HDFC Nodal Office Contact Details
If your concern isn’t adequately addressed by the Grievance Redressal Officer, you can approach the Principal Nodal Officer by sending an email, calling, or writing to them. You should ideally receive a response within 10 working days.
To send an email, follow these steps:
- Visit HDFC’s customer care page.
- Select the ‘Email us’ option under ‘Nodal officers/Principal Nodal Officer’.
- Select the area of operation. Once you do this, a complaint form will open up. You can fill in the details and send it to the concerned Nodal Officer.
You can also call or write to the concerned Nodal Officer instead of emailing them.
Here is a list of the Nodal Officers with their contact numbers and postal addresses:
Area (Centre) Nodal Officer (Contact Number) Principal Nodal Officer (Mumbai Corporate) Ms Zenobia Neville Mehta (022 62841505) MsZenobia Neville Mehta HDFC Bank Ltd. 5th Floor, Tower B, Peninsula Business Park, Lower Parel West, Mumbai 400013 Fax Number: 022 30788580 Andhra Pradesh/Telangana (Hyderabad) Anil Varughes (040 30091327) HDFC Bank Ltd, 8th Floor, HDFC Bank House, Road No.1, Banjara Hills, Hyderabad - 500 034 Email: bohdfchyd@hdfcbank.com Arunachal Pradesh, Assam, Meghalaya, Manipur, Mizoram, Nagaland, and Tripura (Guwahati) Ramadoss Ramaswamy (033 44065165) HDFC Bank Ltd, Quality Initiative Group, 2nd Floor, Build Well Compound Between Darwin School and NEPPCO Bhawan R G Baruah Road Guwahati, Assam-781005 Email: bohdfcasm@hdfcbank.com Bihar (Patna) Ramadoss Ramaswamy (033 44065165) HDFC Bank Ltd, EXHIBITION ROAD-PATNA Address: Bimla Sadan Holding No # 801/432, Ward No # 37 Exhibition Road, Gandhi Maidan, Patna-800001 Bihar - India Email: bohdfcptn@hdfcbank.com Chattisgarh (Raipur) Vikas Vijayvergiya (74898 60375) HDFC Bank Ltd, 179, M P Nagar, Zone II, Near Hotel Lake Princes, Bhopal - 462011 (M.P.) Email: bohdfcrai@hdfcbank.com Delhi, Haryana*, Ghaziabad and Gautam Budh Nagar districts of Uttar Pradesh *(not including Panchkula, Ambala, and Yamuna Nagar districts) (Delhi I and II) Santosh Sinha (0124 4664245) HDFC Bank House,VatikaAtrium, A - Block, Golf Course Road, Sector 53, Gurgaon - 122002 Email: bohdfcdel@hdfcbank.com Gujarat, Dadra and Nagar Haveli, Daman and Diu (Ahmedabad) Alpa Kothari (079 66001069) HDFC Bank House, Opp.NavrangpuraJain Temple,Navrangpura, Ahmedabad - 380 009 Email: bohdfcahm@hdfcbank.com Himachal Pradesh, Punjab, Chandigarh, Panchkula, Yamuna Nagar, and Ambala districts of Haryana (Chandigarh) Ashok Puri (0172 3924866) HDFC Bank Ltd, Bank House, 28, Industrial Area, Phase I, Chandigarh. Email: bohdfccgh@hdfcbank.com Jammu and Kashmir (Jammu) Santosh Sinha (0124 4664245) HDFC Bank House,VatikaAtrium, A - Block, Golf Course Road, Sector 53, Gurgaon - 122002 Email: bohdfcjammu@hdfcbank.com Jharkhand (Ranchi) Ramadoss Ramaswamy (033 44065165) HDFC Bank Ltd, Exhibition Road - Patna Bimla Sadan Holding No # 801/432, Ward No # 37 Exhibition Road, Gandhi Maidan, Patna-800001 Bihar - India Email: bohdfcrnc@hdfcbank.com Karnataka (Bangalore) Anuraag Gupta (9336820290) HDFC Bank Ltd, First floor,103/31, 26th Main Road, 4th T Block, Jayanagar, Near SSMRV College, Bangalore - 560041 Email: bohdfcblr@hdfcbank.com Kerala, Puducherry (Mahe region only), Lakshadweep (Thiruvananthapuram) Jiteesh Janardhan (0471 4253303) HDFC Bank Ltd Cordial Residency Towers OppositeKurupsLaneSasthamangalamThiruvananthapuram - 695010 Email: bohdfctrv@hdfcbank.com Madhya Pradesh (Bhopal) Vikas Vijayvergiya (7489860375) HDFC Bank Ltd, 179, M P Nagar, Zone -II, Near Hotel Lake Princes, Bhopal - 462011 (M.P.) Email: bohdfcbpl@hdfcbank.com Maharashtra and Goa (Mumbai I and II) Ravi Mukherjee (022 33958663) HDFC Bank Ltd, 5th Floor, Tower B, Peninsula Business Park, Lower Parel West, Mumbai 400013 Email: bohdfcmum@hdfcbank.com Odisha (Bhubaneshwar) Ramadoss Ramaswamy (033 44065165) HDFC Bank Ltd, Quality Initiative Group, Hotel Crystal, Plot No - D,Baramunda, Bhubaneswar - 751003 Tel - 033-44065165PhoneBanking: 1860 267 6161 Email: bohdfcbnr@hdfcbank.com Rajasthan (Jaipur) Parul Sharma (0141 2353326) HDFC Bank Ltd, A-8 Hanuman Nagar (A) Jaipur - 302021 Rajasthan Email: bohdfcjpr@hdfcbank.com Tamil Nadu, Andaman and Nicobar Islands, and Puducherry (except Mahe) (Chennai) Sundar Krishnamoorthy (044 28616424) HDFC Bank Ltd., Prince Kushal Towers, First Floor, A Wing, 96, Anna Salai, Chennai - 600002. Email: bohdfcchn@hdfcbank.com Uttar Pradesh (excluding districts of Gautam Buddha Nagar, Ghaziabad, Shamli, Saharanpur, Muzaffarnagar, Meerut, Baghpat, Bijnor, and Amroha) (Kanpur) Sameer Tiwari (0522 3019135) HDFC Bank, 2nd Floor, Pranay Towers, 38 Darbari Lal Sharma Marg, Near Pratibha Cinema, Lucknow Email: bohdfckpr@hdfcbank.com Uttarakhand, Uttar Pradesh (Saharanpur, Muzaffarnagar, Shamli, Baghpat, Bijnor and Amroha, and Meerut) (Dehradun) Sameer Tiwari (0522 3019135) HDFC Bank, 2nd Floor, Pranay Towers, 38 Darbari Lal Sharma Marg, Near Pratibha Cinema, Lucknow Email: bohdfcddn@hdfcbank.com West Bengal and Sikkim (Kolkata) Ramadoss Ramaswamy (033 44065165) HDFC Bank Ltd. Dalhousie Branch, 4 Clive Row, Kolkata - 700 001 Email: bohdfckol@hdfcbank.com If you have followed the escalation matrix (i.e., first contacted the customer care official, the grievance redressal officer, and then the Principal Nodal Officer), you should receive a response within 10 business days. There could be a situation wherein your concerns aren’t addressed despite following the escalation matrix. In such cases, you are free to approach the Banking Ombudsman. Do wait for 30 days from the date of lodging your complaint before approaching the Banking Ombudsman. Customers who are Indian residents can send a letter to the bank’s head office by mailing it to: Manager, HDFC Bank Cards Division, P.O. BOX #8654, Thiruvanmiyur PO Chennai 600 041 Manager, HDFC Bank Cards Division #8, Lattice Bridge Road, Thiruvanmiyur Chennai - 600041 NRI customers can write to the bank by accessing the ‘Query/Feedback/Complaint’ form on the bank’s website.
Alternatively, you can send a letter to the following addresses: HDFC Bank Ltd-NRI Customer Services, Bom/Usa/1210690/HDFC Bank, Spring, P.O. Box 688, Buffalo, Ny 14240-0688, U.S.A. United Arab Emirates, HDFC Bank Representative Office, 104, Jumaal Majid Commercial Building, Opposite Bur Juman Centre, Trade Centre Road, P.O. Box No. 64546 Dubai, UAE Fax no: +009714 3967010 Canada, HDFC Bank Ltd – NRI Customer Services Maa/Bom/1210689/Can, P.O. Box 59298, RPO Westwood Mall, Mississauga on L4T 4J1, Canada Quantium Solutions (Australia) Pty Ltd., P.O. Box 5151, Minto NSW 2566, Australia. Germany, HDFC Bank Ltd – NRI Customer Services, C/O Spring, Cgn/Bom/120690/De1, Postfach 920109, 51151 Koln. United Kingdom, HDFC Bank Ltd – NRI Customer Services, Mmaa/Bom/1210690/ Uk, Po Box 66 Hounslow, Tw59rt, United Kingdom Singapore, HDFC Bank Ltd – NRI Customer Services, MAA/BOM/1210690/SIN, Changi Airfreight Centre, P.O. BOX 955, Singapore 918116, Singapore Visit the HDFC Contact Us page, click on 'Grievance Redressal Officer'. On the next page, select 'Email Us', which will take you to a form where you can fill in details and send it to the officer. You can find your toll free number by visiting the HDFC customer care page. You can call 61606161/6160616. Make sure that your area code is added right before the number. You can call 044 – 61084900 for all customer care related queries. However, this facility is not available on Saturdays and Sundays. No matter which mode you use to have your credit card queries addressed, make sure you follow the escalation matrix that HDFC has in place. This will help ensure that you receive a satisfactory solution to your concern.
Address
Write to HDFC Bank
Mailing Address
Courier Address
P.O. Box in the USA
P.O. Box in the UAE
P.O. Box in Canada
P.O. Box in Australia
P.O. Box in Germany
P.O. Box in the U.K.
P.O. Box in Singapore
FAQs on HDFC Credit Card Customer Care
