Santa Claus comes around just once a year. In the meantime, there are Credit Cards.

HDFC Credit Card Customer Care Number

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Customer Service

Responsiveness

If you have any queries or concerns with respect to your HDFC credit card, you can contact their customer service executives by using any of the methods provided. The customer service executive can also help you with other card related functions such as finding the best credit card and even applying for one.

HDFC 24x7 Customer Care Toll-Free and Tolled Numbers

The toll-free numbers you can call are:

  • 1800 266 4332 (applicable only to select cities, a list of which is available under the city-wise break-up of numbers).
  • 1800 258 3838 (doesn’t require any self-validation and is accessible from 8:00 a.m. to 8:00 p.m. on all days).
  • HDFC Credit Card Helpline Number
    HDFC Credit Card 24*7 Toll free Number
  • 61606161/6160616 (this is a tolled-number for which you will have to prefix your city code. A detailed list is available below).

24x7 Credit Card Customer Care Numbers (City-Wise)

Here is a city-wise break-up of the customer care numbers. Keep in mind that the following numbers are not toll-free and you will be charged accordingly by your service provider.

City Contact Number
Ahmedabad 079 61606161
Bengaluru 080 61606161
Chandigarh 0172 6160616
Cochin 0484 6160616
Chennai 044 61606161
Delhi/NCR 011 61606161
Hyderabad 040 61606161
Indore 0731 6160616
Jaipur 0141 6160616
Kolkata 033 61606161
Lucknow 0522 6160616
Mumbai 022 61606161
Pune 020 61606161

For all other cities, the toll-free number you can call for any credit card related queries is:

City Toll-Free Number
Agra 1800 266 4332
Allahabad
Ajmer
Bareily
Bokaro
Bhubaneshwar
Cuttack
Dehradun
Dhanbad
Erode
Guwahati
Hissar
Jhansi
Jamshedpur
Jammu and Srinagar
Jodhpur
Kanpur
Karnal
Mathura
Madurai
Mangalore
Moradabad
Meerut
Mysore
Muzaffarpur
Patiala
Pali
Patna
Ranchi
Rourkela
Rajkot
Shimla
Salem
Siliguri
Surat
Silvassa
Trichy
Udaipur
Varanasi

If the city you stay in is not on this list, then you can dial the following number to have your credit card queries addressed: 1860 267 6161

HDFC Credit Card Enquiries

If you have any of the following queries, here’s how you can address them:

In case of credit card theft: If you discover that your credit card has been stolen, please call the customer care helpline to report the loss of your card. Alternatively, you can log in to your net banking account and block the card.

In case of your credit card getting blocked: If your card has been blocked, it cannot be reactivated. Your best course of action is to request for a replacement card. You can do this by speaking to a customer care executive, via net banking, or by downloading the concerned form, filling it, and sending it by post to the following address:

HDFC Bank Cards Division

P.O BOX #8654
Thiruvanmiyur P.O.
Chennai 600 041

HDFC Credit Card International Helpline Number

Here are the toll-free numbers you can access if you are overseas:

Country Contact Number
USA 855 999 6061
Canada 855 999 6061
Kenya 0 800 721 740
Singapore 800 101 2850
Other countries 91 2267606161

Note: Local charges may apply to these calls. For more details regarding the charges, please check with your service provider.

HDFC Email Address

To get in touch with the bank you can send them an email with your concerns to customerservices.cards@hdfcbank.com

For a faster way to get in touch with the bank, you can submit your query, complaint, or feedback by visiting the bank’s ‘Contact Us’ page. This will give you an easy way to contact the bank.

HDFC Credit Card Grievance Redressal

If your concerns aren’t addressed by the bank’s customer care officials, you can write to the Grievance Redressal Officer. To do so, you can fill out and submit the Grievance Redressal form (found on the bank’s website).

You can also call the bank’s dedicated number for credit card grievance redressal. The number is 044 23625600. You can call this number between 9:30 a.m. and 5:30 p.m. from Monday to Saturday.

Note: You will not be able to reach the Grievance Redressal Officer over the phone on second and fourth Saturdays, Sundays, and bank holidays.

Alternatively, you can send a letter to:

Manikandan PS (Grievance Redressal Officer)
HDFC Bank Cards Division
8, Lattice Bridge Road, Thiruvanmiyur
Chennai 600041

HDFC Nodal Office Contact Details

If your concern isn’t adequately addressed by the Grievance Redressal Officer, you can approach the Principal Nodal Officer by sending an email, calling, or writing to them. You should ideally receive a response within 10 working days.

To send an email, follow these steps:

  • Visit HDFC’s customer care page.
  • Select the ‘Email us’ option under ‘Nodal officers/Principal Nodal Officer’.
  • Select the area of operation. Once you do this, a complaint form will open up. You can fill in the details and send it to the concerned Nodal Officer.

You can also call or write to the concerned Nodal Officer instead of emailing them.

Here is a list of the Nodal Officers with their contact numbers and postal addresses:

Area Centre Nodal Officer Contact Number Address
Principal Nodal Officer Mumbai Corporate Ms Zenobia Neville Mehta 022 62841505 Ms Zenobia Neville Mehta HDFC Bank Ltd. 5th Floor, Tower B, Peninsula Business Park, Lower Parel West, Mumbai 400013 Fax Number: 022 30788580
Andhra Pradesh/Telangana Hyderabad Anil Varughese 040 30091327 HDFC Bank Ltd, 8th Floor, HDFC Bank House, Road No.1, Banjara Hills, Hyderabad - 500 034 Email: bohdfchyd@hdfcbank.com
Arunachal Pradesh, Assam, Meghalaya, Manipur, Mizoram, Nagaland, and Tripura Guwahati Ramadoss Ramaswamy 033 44065165 HDFC Bank Ltd, Quality Initiative Group, 2nd Floor, Build Well Compound Between Darwin School and NEPPCO Bhawan R G Baruah Road Guwahati, Assam-781005 Email: bohdfcasm@hdfcbank.com
Bihar Patna Ramadoss Ramaswamy 033 44065165 HDFC Bank Ltd, EXHIBITION ROAD-PATNA Address: Bimla Sadan Holding No # 801/432, Ward No # 37 Exhibition Road, Gandhi Maidan, Patna-800001 Bihar - India Email: bohdfcptn@hdfcbank.com
Chattisgarh Raipur Vikas Vijayvergiya 74898 60375 HDFC Bank Ltd, 179, M P Nagar, Zone II, Near Hotel Lake Princes, Bhopal - 462011 (M.P.) Email: bohdfcrai@hdfcbank.com
Delhi, Haryana*, Ghaziabad and Gautam Budh Nagar districts of Uttar Pradesh *(not including Panchkula, Ambala, and Yamuna Nagar districts) Delhi I and II Santosh Sinha 0124 4664245 HDFC Bank House, Vatika Atrium, A - Block, Golf Course Road, Sector 53, Gurgaon - 122002 Email: bohdfcdel@hdfcbank.com
Gujarat, Dadra and Nagar Haveli, Daman and Diu Ahmedabad Alpa Kothari 079 66001069 HDFC Bank House, Opp. Navrangpura Jain Temple, Navrangpura, Ahmedabad - 380 009 Email: bohdfcahm@hdfcbank.com
Himachal Pradesh, Punjab, Chandigarh, Panchkula, Yamuna Nagar, and Ambala districts of Haryana Chandigarh Ashok Puri 0172 3924866 HDFC Bank Ltd, Bank House, 28, Industrial Area, Phase I, Chandigarh. Email: bohdfccgh@hdfcbank.com
Jammu and Kashmir Jammu Santosh Sinha 0124 4664245 HDFC Bank House, Vatika Atrium, A - Block, Golf Course Road, Sector 53, Gurgaon - 122002 Email: bohdfcjammu@hdfcbank.com
Jharkhand Ranchi Ramadoss Ramaswamy 033 44065165 HDFC Bank Ltd, Exhibition Road - Patna Bimla Sadan Holding No # 801/432, Ward No # 37 Exhibition Road, Gandhi Maidan, Patna-800001 Bihar - India Email: bohdfcrnc@hdfcbank.com
Karnataka Bangalore Anuraag Gupta 9336820290 HDFC Bank Ltd, First floor,103/31, 26th Main Road, 4th T Block, Jayanagar, Near SSMRV College, Bangalore - 560041 Email: bohdfcblr@hdfcbank.com
Kerala, Puducherry (Mahe region only), Lakshadweep Thiruvananthapuram Jiteesh Janardhan 0471 4253303 HDFC Bank Ltd Cordial Residency Towers Opposite Kurups Lane Sasthamangalam Thiruvananthapuram - 695010 Email: bohdfctrv@hdfcbank.com
Madhya Pradesh Bhopal Vikas Vijayvergiya 7489860375 HDFC Bank Ltd, 179, M P Nagar, Zone -II, Near Hotel Lake Princes, Bhopal - 462011 (M.P.) Email: bohdfcbpl@hdfcbank.com
Maharashtra and Goa Mumbai I and II Ravi Mukherjee 022 33958663 HDFC Bank Ltd, 5th Floor, Tower B, Peninsula Business Park, Lower Parel West, Mumbai 400013 Email: bohdfcmum@hdfcbank.com
Odisha Bhubaneshwar Ramadoss Ramaswamy 033 44065165 HDFC Bank Ltd, Quality Initiative Group, Hotel Crystal, Plot No - D, Baramunda, Bhubaneswar - 751003 Tel - 033-44065165 PhoneBanking: 1860 267 6161 Email: bohdfcbnr@hdfcbank.com
Rajasthan Jaipur Parul Sharma 0141 2353326 HDFC Bank Ltd, A-8 Hanuman Nagar (A) Jaipur - 302021 Rajasthan Email: bohdfcjpr@hdfcbank.com
Tamil Nadu, Andaman and Nicobar Islands, and Puducherry (except Mahe) Chennai Sundar Krishnamoorthy 044 28616424 HDFC Bank Ltd., Prince Kushal Towers, First Floor, A Wing, 96, Anna Salai, Chennai - 600002. Email: bohdfcchn@hdfcbank.com
Uttar Pradesh (excluding districts of Gautam Buddha Nagar, Ghaziabad, Shamli, Saharanpur, Muzaffarnagar, Meerut, Baghpat, Bijnor, and Amroha) Kanpur Sameer Tiwari 0522 3019135 HDFC Bank, 2nd Floor, Pranay Towers, 38 Darbari Lal Sharma Marg, Near Pratibha Cinema, Lucknow Email: bohdfckpr@hdfcbank.com
Uttarakhand, Uttar Pradesh (Saharanpur, Muzaffarnagar, Shamli, Baghpat, Bijnor and Amroha, and Meerut) Dehradun Sameer Tiwari 0522 3019135 HDFC Bank, 2nd Floor, Pranay Towers, 38 Darbari Lal Sharma Marg, Near Pratibha Cinema, Lucknow Email: bohdfcddn@hdfcbank.com
West Bengal and Sikkim Kolkata Ramadoss Ramaswamy 033 44065165 HDFC Bank Ltd. Dalhousie Branch, 4 Clive Row, Kolkata - 700 001 Email: bohdfckol@hdfcbank.com

If you have followed the escalation matrix (i.e., first contacted the customer care official, the grievance redressal officer, and then the Principal Nodal Officer), you should receive a response within 10 business days.

There could be a situation wherein your concerns aren’t addressed despite following the escalation matrix. In such cases, you are free to approach the Banking Ombudsman. Do wait for 30 days from the date of lodging your complaint before approaching the Banking Ombudsman.

Write to HDFC Bank

Customers who are Indian residents can send a letter to the bank’s head office by mailing it to:

  • Manager,

HDFC Bank Cards Division,

P.O. BOX #8654,

Thiruvanmiyur PO Chennai 600 041

If you want to send a courier, address it to:

  • Manager,

HDFC Bank Cards Division,

#8, Lattice Bridge Road,

Thiruvanmiyur

Chennai 600 041.

NRI customers can write to the bank by accessing the ‘Query/Feedback/Complaint’ form on the bank’s website.

Alternatively, you can send a letter to the following addresses:

P.O. Box in the USA:

  • United States of America,
  • HDFC Bank Ltd-NRI Customer Services,

    Bom/Usa/1210690/HDFC Bank,

    Spring,

    P.O. Box 688,

    Buffalo,

    Ny 14240-0688,

    U.S.A.

    P.O. Box in the UAE

  • United Arab Emirates,
  • HDFC Bank Representative Office,

    104, Jumaal Majid Commercial Building,

    Opposite Bur Juman Centre,

    Trade Centre Road,

    P.O. Box No. 64546,

    Dubai, UAE

    Fax no: +009714 3967010

    P.O. Box in Canada

  • Canada,
  • HDFC Bank Ltd – NRI Customer Services,

    Maa/Bom/1210689/Can,

    P.O. Box 59298,

    RPO Westwood Mall,

    Mississauga on L4T 4J1,

    Canada

    P.O. Box in Australia

  • Quantium Solutions (Australia) Pty Ltd.,
  • P.O. Box 5151,

    Minto NSW 2566,

    Australia

    P.O. Box in Germany

  • Germany,
  • HDFC Bank Ltd – NRI Customer Services,

    C/O Spring,

    Cgn/Bom/120690/De1,

    Postfach 920109,

    51151 Koln

    P.O. Box in the U.K.

  • United Kingdom,
  • HDFC Bank Ltd – NRI Customer Services,

    Mmaa/Bom/1210690/ Uk,

    Po Box 66 Hounslow,

    Tw59rt,

    United Kingdom

    P.O. Box in Singapore

  • Singapore,
  • HDFC Bank Ltd – NRI Customer Services,

    MAA/BOM/1210690/SIN,

    Changi Airfreight Centre,

    P.O. BOX 955,

    Singapore 918116,

    Singapore

No matter which mode you use to have your credit card queries addressed, make sure you follow the escalation matrix that HDFC has in place. This will help ensure that you receive a satisfactory solution to your concern.

Credit Card Customer care By Bank

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HDFC Bank Credit Card Customer Care Reviews

Page 1 of 50 1 2 3 4 5
  • HDFC Bank Credit Card
    "Average Card"
    HDFC BANK
    0.5 2.0/5 "Expected more"
    HDFC credit card is not that much good. The service is not good and which i don't like. They are not providing any EMI options and Approximately 4 years i'm using this card and i haven't faced any issues so far. After 3 years, they have increased my credit limit as a double.
    Was this review helpful? 0
    , coimbatore
    Reviewed on Jul 18, 2019
  • HDFC Bank
    HDFC Bank Credit Card
    "Excellent card"
    HDFC BANK
    0.5 5.0/5 "Blown Away!"
    I have been using HDFC credit card for long time, they have not charged any annual fee in this card, it is life time free credit card and i am happy with my credit limit which they have given in this card and they provide good offers in maximum products, overall service is good.
    Was this review helpful? 1
    , kolkata
    Reviewed on Jul 17, 2019
  • HDFC Bank Credit Card
    "Good"
    HDFC BANK
    0.5 5.0/5 "Blown Away!"
    I have selected HDFC platinum credit card .Its is annual charger applicable . Rate of interest is stable .while transaction through on line flipkart ,amazon ,while document submitted through executive using through 10 years ago , While Documents submitted through executive.There is no sufficient limit is not provide.All notification message and email no receive from banker end. Sufficient limit is not provide there is no delay while receive credit card. Customer service is good and responsive .EMI option is applicable
    Was this review helpful? 0
    , hyderabad
    Reviewed on Jul 17, 2019
  • HDFC Bank Credit Card
    "Excellent"
    HDFC BANK
    0.5 5.0/5 "Blown Away!"
    I am holding a credit card from HDFC Bank. It's been only three months I have been using this card. Credit limit is nominal and it is a lifetime free card. HDFC bank customer service is great. They have not informed me anything about benefits. I am yet to try mobile banking.
    Was this review helpful? 0
    , hyderabad
    Reviewed on Jul 17, 2019
  • HDFC Bank Credit Card
    "Service needs improvement"
    HDFC BANK
    0.5 1.0/5 "Really Bad"
    I am using HDFC bank credit card. Their service not quite satisfactory and I am not happy with their charges either. Charge is very high. This credit card has credit limit of Rs. 1 lakh which is nominal. Annual fee is no free. There is no problem in bill payment.
    Was this review helpful? 0
    , ghaziabad
    Reviewed on Jul 17, 2019
  • HDFC Bank Credit Card
    "Excellent card"
    HDFC BANK
    0.5 5.0/5 "Blown Away!"
    I have been holding HDFC bank credit card from long time, they have not charged me annual fee as it is life time free credit card, the credit limit which they have given to me was sufficient, they have given to me as per my expectation, their service is good, they use to give good offers.
    Was this review helpful? 0
    , hyderabad
    Reviewed on Jul 17, 2019
  • HDFC Bank Credit Card
    "Good"
    HDFC BANK
    0.5 5.0/5 "Blown Away!"
    I am holding a credit card from HDFC Bank. My credit limit is only Rs. 10 thousand. I was expecting them to give at least 1 lakh. Annual fee is Rs. 600. HDFC bank customer service is great. I am using this card for online shopping and petrol. There is cashback and other benefits.
    Was this review helpful? 0
    , chennai
    Reviewed on Jul 17, 2019
  • HDFC Bank Credit Card
    "Need to improve customer service"
    HDFC BANK
    0.5 3.5/5 "Pretty good"
    I was taken a card with HDFC bank on 7 years before. which was applied directly to bank. On time I received a card.It was a life time free card and the credit limit was good. Due to no proper response from customer service I have closed this card within 2 years. I was using this card for shopping purpose base on the usage I got 25% cash back.
    Was this review helpful? 0
    , hyderabad
    Reviewed on Jul 17, 2019
  • HDFC Bank Credit Card
    "Overall good"
    HDFC BANK
    0.5 4.0/5 "Great!"
    I hold a credit card with HDFC Bank. There is no annual fee for the card. The process was on time. The credit limit is also good. The customer support and response was good for the document collection and giving me the details. In all no hassles.
    Was this review helpful? 0
    , chennai
    Reviewed on Jul 17, 2019
  • HDFC Bank Credit Card
    "Excellent card"
    HDFC BANK
    0.5 5.0/5 "Blown Away!"
    I have been holding HDFC bank credit card from long time, they have not charged me annual fee as it is life time free credit card, the credit limit which they have given to me was good, they have given me good offers on regular basis, their service is good.
    Was this review helpful? 0
    , ahmedabad
    Reviewed on Jul 17, 2019
  • HDFC Bank Credit Card
    "Excellent"
    HDFC BANK
    0.5 5.0/5 "Blown Away!"
    I am holding a HDFC Bank credit card. I have been using this card for the past 3 years. It is a lifetime free card and credit limit is nominal. I am using this card for online shopping and other purpose. There is cashback offer and reward points. HDFC customer service is good.
    Was this review helpful? 0
    , bangalore
    Reviewed on Jul 17, 2019
  • HDFC Bank Credit Card
    "Good card"
    HDFC BANK
    0.5 4.0/5 "Great!"
    I have been holding my credit card with HDFC bank from long time, they have not charged me annual fee as it is life time free credit card, the credit limit which they have given to me was sufficient, they have given me as per my requirement, their service was good.
    Was this review helpful? 0
    , hyderabad
    Reviewed on Jul 17, 2019
  • HDFC Bank Credit Card
    "Experience is good"
    HDFC BANK
    0.5 5.0/5 "Blown Away!"
    HDFC Bank has also offered me a life time free credit card and there are good deals on the card. The customer support and response is fine and it is easy to connect with them. The credit limit is fine too. The credit limit is good and there are no hassles overall.
    Was this review helpful? 0
    , bangalore
    Reviewed on Jul 17, 2019
  • HDFC Bank Credit Card
    "Good service"
    HDFC BANK
    0.5 4.0/5 "Great!"
    I am holding an HDFC credit card. I have been using this credit card almost 10 years. I had received the card on time and credit limit is nominal. Sometimes I am getting some benefits like cashback offer and reward points. HDFC bank customer service is great.
    Was this review helpful? 1
    , hyderabad
    Reviewed on Jul 16, 2019
  • HDFC Bank Credit Card
    "Good card"
    HDFC BANK
    0.5 4.0/5 "Great!"
    I have been using HDFC credit card for long time, they have not charged me annual fee in this card, it is life time free credit card and i am happy with the credit limit they have given me in this card, and there is not much offers they have given in maximum products, they mostly given offers on miles that more important for me , overall service is good.
    Was this review helpful? 2
    , chennai
    Reviewed on Jul 16, 2019
  • HDFC Bank Credit Card
    "HDFC is better compared to others"
    HDFC BANK
    0.5 4.0/5 "Great!"
    HDFC bank credit card has given option to convert my bulk purchase into EMI and their customer care service also good hence i availed the HDFC credit card. They have given me a rewards points and can convert into cash and on the time of purchase.
    Was this review helpful? 0
    , chennai
    Reviewed on Jul 16, 2019
  • HDFC Bank Credit Card
    "Credit limit should be increased"
    HDFC BANK
    0.5 4.0/5 "Great!"
    Past six years I am using HDFC money back credit card but the card limit is very less so far I didn't get service call for the limit enhancement. Even I didb't try to reach their customer service. My card is a chargeable one but it has good rewards programme.
    Was this review helpful? 0
    , bangalore
    Reviewed on Jul 16, 2019
  • HDFC Bank Credit Card
    "Good card"
    HDFC BANK
    0.5 4.0/5 "Great!"
    I have been holding ICICI bank credit card from long time, they have not charged me annual fee as it is life time free credit card, the credit limit which they have given to me was good, their service is good, they have not charged me any hidden charges.
    Was this review helpful? 0
    , coimbatore
    Reviewed on Jul 16, 2019
  • HDFC Bank Credit Card
    "Excellent card"
    HDFC BANK
    0.5 5.0/5 "Blown Away!"
    I have been holding HDFC bank credit card from long time, they have not charged me annual fee as it is life time free credit card, the credit limit which they have given to me was good, so far i did not face any issue, they use to give good offers , i am happy with their service.
    Was this review helpful? 0
    , coimbatore
    Reviewed on Jul 16, 2019
  • HDFC Bank Credit Card
    "K"
    HDFC BANK
    0.5 5.0/5 "Blown Away!"
    I am holding a credit card from HDFC bank. Credit limit is sufficient for me, they have given 2 lakh credit limit. I have been using this card for the past 8 years. HDFC customer service is excellent. They always follow up. There is cash back offer and reward points.
    Was this review helpful? 0
    , hyderabad
    Reviewed on Jul 16, 2019
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