HDFC Credit Card Customer Care Number

If you have any queries or concerns with respect to your HDFC credit card, you can contact their customer service executives by using any of the methods provided. The customer service executive can also help you with other card related functions such as finding the best credit card and even applying for one.

HDFC 24x7 Customer Care Toll-Free and Tolled Numbers

The toll-free numbers you can call are:

• 1800 266 4332 (applicable only to select cities, a list of which is available under the city-wise break-up of numbers).
• 1800 258 3838 (doesn’t require any self-validation and is accessible from 8:00 a.m. to 8:00 p.m. on all days).
• 61606161/6160616 (this is a tolled-number for which you will have to prefix your city code. A detailed list is available below).

24x7 Credit Card Customer Care Numbers (City-Wise)

Here is a city-wise break-up of the customer care numbers. Keep in mind that the following numbers are not toll-free and you will be charged accordingly by your service provider.

For all other cities, the toll-free number you can call for any credit card related queries is:

If the city you stay in is not on this list, then you can dial the following number to have your credit card queries addressed: 1860 267 6161

HDFC Credit Card Enquiries

If you have any of the following queries, here’s how you can address them:

In case of credit card theft: If you discover that your credit card has been stolen, please call the customer care helpline to report the loss of your card. Alternatively, you can log in to your net banking account and block the card.

In case of your credit card getting blocked: If your card has been blocked, it cannot be reactivated. Your best course of action is to request for a replacement card. You can do this by speaking to a customer care executive, via net banking, or by downloading the concerned form, filling it, and sending it by post to the following address:

HDFC Bank Cards Division

P.O BOX #8654
Thiruvanmiyur P.O.
Chennai 600 041

HDFC Credit Card International Helpline Number

Here are the toll-free numbers you can access if you are overseas:

Note: Local charges may apply to these calls. For more details regarding the charges, please check with your service provider.

HDFC Email Address

To get in touch with the bank you can send them an email with your concerns to customerservices.cards@hdfcbank.com

For a faster way to get in touch with the bank, you can submit your query, complaint, or feedback by visiting the bank’s ‘Contact Us’ page. This will give you an easy way to contact the bank.

HDFC Credit Card Grievance Redressal

If your concerns aren’t addressed by the bank’s customer care officials, you can write to the Grievance Redressal Officer. To do so, you can fill out and submit the Grievance Redressal form (found on the bank’s website).

You can also call the bank’s dedicated number for credit card grievance redressal. The number is 044 23625600. You can call this number between 9:30 a.m. and 5:30 p.m. from Monday to Saturday.

Note: You will not be able to reach the Grievance Redressal Officer over the phone on second and fourth Saturdays, Sundays, and bank holidays.

Alternatively, you can send a letter to:

Manikandan PS (Grievance Redressal Officer)
HDFC Bank Cards Division
8, Lattice Bridge Road, Thiruvanmiyur
Chennai 600041

HDFC Nodal Office Contact Details

If your concern isn’t adequately addressed by the Grievance Redressal Officer, you can approach the Principal Nodal Officer by sending an email, calling, or writing to them. You should ideally receive a response within 10 working days.

To send an email, follow these steps:

• Visit HDFC’s customer care page.
• Select the ‘Email us’ option under ‘Nodal officers/Principal Nodal Officer’.
• Select the area of operation. Once you do this, a complaint form will open up. You can fill in the details and send it to the concerned Nodal Officer.

You can also call or write to the concerned Nodal Officer instead of emailing them.

Here is a list of the Nodal Officers with their contact numbers and postal addresses:

If you have followed the escalation matrix (i.e., first contacted the customer care official, the grievance redressal officer, and then the Principal Nodal Officer), you should receive a response within 10 business days.

There could be a situation wherein your concerns aren’t addressed despite following the escalation matrix. In such cases, you are free to approach the Banking Ombudsman. Do wait for 30 days from the date of lodging your complaint before approaching the Banking Ombudsman.

Write to HDFC Bank

Customers who are Indian residents can send a letter to the bank’s head office by mailing it to:

• Manager,

HDFC Bank Cards Division,

P.O. BOX #8654,

Thiruvanmiyur PO Chennai 600 041

If you want to send a courier, address it to:

• Manager,

HDFC Bank Cards Division,

#8, Lattice Bridge Road,

Thiruvanmiyur

Chennai 600 041.

NRI customers can write to the bank by accessing the ‘Query/Feedback/Complaint’ form on the bank’s website.

Alternatively, you can send a letter to the following addresses:

P.O. Box in the USA:

• United States of America,

HDFC Bank Ltd-NRI Customer Services,

Bom/Usa/1210690/HDFC Bank,

Spring,

P.O. Box 688,

Buffalo,

Ny 14240-0688,

U.S.A.

P.O. Box in the UAE

• United Arab Emirates,

HDFC Bank Representative Office,

104, Jumaal Majid Commercial Building,

Opposite Bur Juman Centre,

Trade Centre Road,

P.O. Box No. 64546,

Dubai, UAE

Fax no: +009714 3967010

P.O. Box in Canada

• Canada,

HDFC Bank Ltd – NRI Customer Services,

Maa/Bom/1210689/Can,

P.O. Box 59298,

RPO Westwood Mall,

Mississauga on L4T 4J1,

Canada

P.O. Box in Australia

• Quantium Solutions (Australia) Pty Ltd.,

P.O. Box 5151,

Minto NSW 2566,

Australia

P.O. Box in Germany

• Germany,

HDFC Bank Ltd – NRI Customer Services,

C/O Spring,

Cgn/Bom/120690/De1,

Postfach 920109,

51151 Koln

P.O. Box in the U.K.

• United Kingdom,

HDFC Bank Ltd – NRI Customer Services,

Mmaa/Bom/1210690/ Uk,

Po Box 66 Hounslow,

Tw59rt,

United Kingdom

P.O. Box in Singapore

• Singapore,

HDFC Bank Ltd – NRI Customer Services,

MAA/BOM/1210690/SIN,

Changi Airfreight Centre,

P.O. BOX 955,

Singapore 918116,

Singapore

No matter which mode you use to have your credit card queries addressed, make sure you follow the escalation matrix that HDFC has in place. This will help ensure that you receive a satisfactory solution to your concern.