HDFC Credit Card Customer Care Number

If you have any queries or concerns with respect to your HDFC credit card, you can contact their customer service executives by using any of the methods provided. The customer service executive can also help you with other card related functions such as finding the best credit card and even applying for one.

The customer care numbers you can call is:

• 61606161/ 6160616 (Your area code must be added before the mentioned number to get connected with your city’s customer care.

About HDFC Bank Credit Card Customer Care

24x7 Credit Card Customer Care Numbers (City-Wise)

Here is a city-wise break-up of the customer care numbers. Keep in mind that the following numbers are not toll-free, and you will be charged accordingly by your service provider.

If the city you stay in is not on this list, then you can dial the following number to have your credit card queries addressed: 1860 267 6161

HDFC Credit Card Enquiries

If you have any of the following queries, here’s how you can address them:

In case of credit card theft: If you discover that your credit card has been stolen, please call the customer care helpline to report the loss of your card. Alternatively, you can log in to your HDFC credit card net banking account and block the card.

In case of your credit card getting blocked: If your card has been blocked, it cannot be reactivated. Your best course of action is to request for a replacement card. You can do this by speaking to a customer care executive, via net banking, or by downloading the concerned form, filling it, and sending it by post to the following address:

HDFC Bank Cards Division

P.O BOX #8654

Thiruvanmiyur P.O.

Chennai 600 041

HDFC Credit Card International Helpline Number

Here are the customer care numbers you can access if you are overseas:

Note: Local charges may apply to these calls. For more details regarding the charges, please check with your service provider.

HDFC Email Address

To get in touch with the bank you can send them an email with your concerns to customerservices.cards@hdfcbank.com

For a faster way to get in touch with the bank, you can submit your query, complaint, or feedback by visiting the bank’s ‘Contact Us’ page. This will give you an easy way to contact the bank.

HDFC Credit Card Grievance Redressal

If your concerns aren’t addressed by the bank’s customer care officials, you can write to the Grievance Redressal Officer. To do so, you can fill out and submit the Grievance Redressal form (found on the bank’s website).

You can also call the bank’s dedicated number for credit card grievance redressal. The number is 044 23625600. You can call this number between 9:30 a.m. and 5:30 p.m. from Monday to Saturday.

Note: You will not be able to reach the Grievance Redressal Officer over the phone on second and fourth Saturdays, Sundays, and bank holidays.

Alternatively, you can send a letter to:

HDFC Nodal Office Contact Details

If your concern isn’t adequately addressed by the Grievance Redressal Officer, you can approach the Principal Nodal Officer by sending an email, calling, or writing to them. You should ideally receive a response within 10 working days.

To send an email, follow these steps:

• Visit HDFC’s customer care page.
• Select the ‘Email us’ option under ‘Nodal officers/Principal Nodal Officer’.
• Select the area of operation. Once you do this, a complaint form will open up. You can fill in the details and send it to the concerned Nodal Officer.

You can also call or write to the concerned Nodal Officer instead of emailing them.

Here is a list of the Nodal Officers with their contact numbers and postal addresses:

If you have followed the escalation matrix (i.e., first contacted the customer care official, the grievance redressal officer, and then the Principal Nodal Officer), you should receive a response within 10 business days.

There could be a situation wherein your concerns aren’t addressed despite following the escalation matrix. In such cases, you are free to approach the Banking Ombudsman. Do wait for 30 days from the date of lodging your complaint before approaching the Banking Ombudsman.

Write to HDFC Bank

Customers who are Indian residents can send a letter to the bank’s head office by mailing it to:

NRI customers can write to the bank by accessing the ‘Query/Feedback/Complaint’ form on the bank’s website.

Alternatively, you can send a letter to the following addresses:

FAQs on HDFC Credit Card Customer Care

1. How can I complain to HDFC credit card?

   Visit the HDFC Contact Us page, click on 'Grievance Redressal Officer'. On the next page, select 'Email Us', which will take you to a form where you can fill in details and send it to the officer.

2. How can I know my HDFC credit card toll free number?

   You can find your toll free number by visiting the HDFC customer care page.

3. How can I talk to the HDFC credit card customer department?

   You can call 61606161/6160616. Make sure that your area code is added right before the number.

4. Can I call customer care on weekends?

   You can call 044 – 61084900 for all customer care related queries. However, this facility is not available on Saturdays and Sundays.

   No matter which mode you use to have your credit card queries addressed, make sure you follow the escalation matrix that HDFC has in place. This will help ensure that you receive a satisfactory solution to your concern.