Santa Claus comes around just once a year. In the meantime, there are Credit Cards.

HDFC Credit Card Customer Care Number

The customer care numbers you can call is:

  • 61606161/6160616 (Your area code must be added before the mentioned number to get connected with your city’s customer care. A detailed list is available below).
HDFC Bank Credit Card Customer Care Number
HDFC Bank Credit Card 24*7 Customer Care Number

About HDFC Bank Credit Card Customer Care

If you have any queries or concerns with respect to your HDFC credit card, you can contact their customer service executives by using any of the methods provided. The customer service executive can also help you with other card related functions such as finding the best credit card and even applying for one.

24x7 Credit Card Customer Care Numbers (City-Wise)

Here is a city-wise break-up of the customer care numbers. Keep in mind that the following numbers are not toll-free, and you will be charged accordingly by your service provider.

City Contact Number
Ahmedabad 079 61606161
Bengaluru 080 61606161
Chandigarh 0172 6160616
Cochin 0484 6160616
Chennai 044 61606161
Delhi/NCR 011 61606161
Hyderabad 040 61606161
Indore 0731 6160616
Jaipur 0141 6160616
Kolkata 033 61606161
Lucknow 0522 6160616
Mumbai 022 61606161
Pune 020 61606161

If the city you stay in is not on this list, then you can dial the following number to have your credit card queries addressed: 1860 267 6161

HDFC Credit Card Enquiries

If you have any of the following queries, here’s how you can address them:

In case of credit card theft: If you discover that your credit card has been stolen, please call the customer care helpline to report the loss of your card. Alternatively, you can log in to your net banking account and block the card.

In case of your credit card getting blocked: If your card has been blocked, it cannot be reactivated. Your best course of action is to request for a replacement card. You can do this by speaking to a customer care executive, via net banking, or by downloading the concerned form, filling it, and sending it by post to the following address:

HDFC Bank Cards Division

P.O BOX #8654

Thiruvanmiyur P.O.

Chennai 600 041

HDFC Credit Card International Helpline Number

Here are the customer care numbers you can access if you are overseas:

Country Contact Number
USA 855 999 6061
Canada 855 999 6061
Kenya 0 800 721 740
Singapore 800 101 2850
Other countries 91 2267606161

Note: Local charges may apply to these calls. For more details regarding the charges, please check with your service provider.

HDFC Email Address

To get in touch with the bank you can send them an email with your concerns to customerservices.cards@hdfcbank.com

For a faster way to get in touch with the bank, you can submit your query, complaint, or feedback by visiting the bank’s ‘Contact Us’ page. This will give you an easy way to contact the bank.

HDFC Credit Card Grievance Redressal

If your concerns aren’t addressed by the bank’s customer care officials, you can write to the Grievance Redressal Officer. To do so, you can fill out and submit the Grievance Redressal form (found on the bank’s website).

You can also call the bank’s dedicated number for credit card grievance redressal. The number is 044 23625600. You can call this number between 9:30 a.m. and 5:30 p.m. from Monday to Saturday.

Note: You will not be able to reach the Grievance Redressal Officer over the phone on second and fourth Saturdays, Sundays, and bank holidays.

Alternatively, you can send a letter to:

Manikandan PS (Grievance Redressal Officer)

HDFC Bank Cards Division

8, Lattice Bridge Road, Thiruvanmiyur

Chennai - 600041

HDFC Nodal Office Contact Details

If your concern isn’t adequately addressed by the Grievance Redressal Officer, you can approach the Principal Nodal Officer by sending an email, calling, or writing to them. You should ideally receive a response within 10 working days.

To send an email, follow these steps:

  • Visit HDFC’s customer care page.
  • Select the ‘Email us’ option under ‘Nodal officers/Principal Nodal Officer’.
  • Select the area of operation. Once you do this, a complaint form will open up. You can fill in the details and send it to the concerned Nodal Officer.

You can also call or write to the concerned Nodal Officer instead of emailing them.

Here is a list of the Nodal Officers with their contact numbers and postal addresses:

Area

(Centre)

Nodal Officer

(Contact Number)

Address

Principal Nodal Officer

(Mumbai Corporate)

Ms Zenobia Neville Mehta

(022 62841505)

MsZenobia Neville Mehta HDFC Bank Ltd. 5th Floor, Tower B, Peninsula Business Park, Lower Parel West, Mumbai 400013 Fax Number: 022 30788580

Andhra Pradesh/Telangana

(Hyderabad)

Anil Varughes

(040 30091327)

HDFC Bank Ltd, 8th Floor, HDFC Bank House, Road No.1, Banjara Hills, Hyderabad - 500 034 Email: bohdfchyd@hdfcbank.com

Arunachal Pradesh, Assam, Meghalaya, Manipur, Mizoram, Nagaland, and Tripura

(Guwahati)

Ramadoss Ramaswamy

(033 44065165)

HDFC Bank Ltd, Quality Initiative Group, 2nd Floor, Build Well Compound Between Darwin School and NEPPCO Bhawan R G Baruah Road Guwahati, Assam-781005 Email: bohdfcasm@hdfcbank.com

Bihar

(Patna)

Ramadoss Ramaswamy

(033 44065165)

HDFC Bank Ltd, EXHIBITION ROAD-PATNA Address: Bimla Sadan Holding No # 801/432, Ward No # 37 Exhibition Road, Gandhi Maidan, Patna-800001 Bihar - India Email: bohdfcptn@hdfcbank.com

Chattisgarh

(Raipur)

Vikas Vijayvergiya

(74898 60375)

HDFC Bank Ltd, 179, M P Nagar, Zone II, Near Hotel Lake Princes, Bhopal - 462011 (M.P.) Email: bohdfcrai@hdfcbank.com

Delhi, Haryana*, Ghaziabad and Gautam Budh Nagar districts of Uttar Pradesh *(not including Panchkula, Ambala, and Yamuna Nagar districts)

(Delhi I and II)

Santosh Sinha (0124 4664245)

HDFC Bank House,VatikaAtrium, A - Block, Golf Course Road, Sector 53, Gurgaon - 122002 Email: bohdfcdel@hdfcbank.com

Gujarat, Dadra and Nagar Haveli, Daman and Diu

(Ahmedabad)

Alpa Kothari

(079 66001069)

HDFC Bank House, Opp.NavrangpuraJain Temple,Navrangpura, Ahmedabad - 380 009 Email: bohdfcahm@hdfcbank.com

Himachal Pradesh, Punjab, Chandigarh, Panchkula, Yamuna Nagar, and Ambala districts of Haryana

(Chandigarh)

Ashok Puri

(0172 3924866)

HDFC Bank Ltd, Bank House, 28, Industrial Area, Phase I, Chandigarh. Email: bohdfccgh@hdfcbank.com

Jammu and Kashmir

(Jammu)

Santosh Sinha

(0124 4664245)

HDFC Bank House,VatikaAtrium, A - Block, Golf Course Road, Sector 53, Gurgaon - 122002 Email: bohdfcjammu@hdfcbank.com

Jharkhand

(Ranchi)

Ramadoss Ramaswamy

(033 44065165)

HDFC Bank Ltd, Exhibition Road - Patna Bimla Sadan Holding No # 801/432, Ward No # 37 Exhibition Road, Gandhi Maidan, Patna-800001 Bihar - India Email: bohdfcrnc@hdfcbank.com

Karnataka

(Bangalore)

Anuraag Gupta

(9336820290)

HDFC Bank Ltd, First floor,103/31, 26th Main Road, 4th T Block, Jayanagar, Near SSMRV College, Bangalore - 560041 Email: bohdfcblr@hdfcbank.com

Kerala, Puducherry (Mahe region only), Lakshadweep

(Thiruvananthapuram)

Jiteesh Janardhan

(0471 4253303)

HDFC Bank Ltd Cordial Residency Towers OppositeKurupsLaneSasthamangalamThiruvananthapuram - 695010 Email: bohdfctrv@hdfcbank.com

Madhya Pradesh

(Bhopal)

Vikas Vijayvergiya

(7489860375)

HDFC Bank Ltd, 179, M P Nagar, Zone -II, Near Hotel Lake Princes, Bhopal - 462011 (M.P.) Email: bohdfcbpl@hdfcbank.com

Maharashtra and Goa

(Mumbai I and II)

Ravi Mukherjee

(022 33958663)

HDFC Bank Ltd, 5th Floor, Tower B, Peninsula Business Park, Lower Parel West, Mumbai 400013 Email: bohdfcmum@hdfcbank.com

Odisha

(Bhubaneshwar)

Ramadoss Ramaswamy

(033 44065165)

HDFC Bank Ltd, Quality Initiative Group, Hotel Crystal, Plot No - D,Baramunda, Bhubaneswar - 751003 Tel - 033-44065165PhoneBanking: 1860 267 6161 Email: bohdfcbnr@hdfcbank.com

Rajasthan

(Jaipur)

Parul Sharma

(0141 2353326)

HDFC Bank Ltd, A-8 Hanuman Nagar (A) Jaipur - 302021 Rajasthan Email: bohdfcjpr@hdfcbank.com

Tamil Nadu, Andaman and Nicobar Islands, and Puducherry (except Mahe)

(Chennai)

Sundar Krishnamoorthy

(044 28616424)

HDFC Bank Ltd., Prince Kushal Towers, First Floor, A Wing, 96, Anna Salai, Chennai - 600002. Email: bohdfcchn@hdfcbank.com

Uttar Pradesh (excluding districts of Gautam Buddha Nagar, Ghaziabad, Shamli, Saharanpur, Muzaffarnagar, Meerut, Baghpat, Bijnor, and Amroha)

(Kanpur)

Sameer Tiwari

(0522 3019135)

HDFC Bank, 2nd Floor, Pranay Towers, 38 Darbari Lal Sharma Marg, Near Pratibha Cinema, Lucknow Email: bohdfckpr@hdfcbank.com

Uttarakhand, Uttar Pradesh (Saharanpur, Muzaffarnagar, Shamli, Baghpat, Bijnor and Amroha, and Meerut)

(Dehradun)

Sameer Tiwari

(0522 3019135)

HDFC Bank, 2nd Floor, Pranay Towers, 38 Darbari Lal Sharma Marg, Near Pratibha Cinema, Lucknow Email: bohdfcddn@hdfcbank.com

West Bengal and Sikkim

(Kolkata)

Ramadoss Ramaswamy

(033 44065165)

HDFC Bank Ltd. Dalhousie Branch, 4 Clive Row, Kolkata - 700 001 Email: bohdfckol@hdfcbank.com

If you have followed the escalation matrix (i.e., first contacted the customer care official, the grievance redressal officer, and then the Principal Nodal Officer), you should receive a response within 10 business days.

There could be a situation wherein your concerns aren’t addressed despite following the escalation matrix. In such cases, you are free to approach the Banking Ombudsman. Do wait for 30 days from the date of lodging your complaint before approaching the Banking Ombudsman.

Write to HDFC Bank

Customers who are Indian residents can send a letter to the bank’s head office by mailing it to:

Mailing Address

Manager,

HDFC Bank Cards Division,

P.O. BOX #8654,

Thiruvanmiyur PO Chennai 600 041

Courier Address

Manager,

HDFC Bank Cards Division

#8, Lattice Bridge Road, Thiruvanmiyur

Chennai - 600041

NRI customers can write to the bank by accessing the ‘Query/Feedback/Complaint’ form on the bank’s website.

Alternatively, you can send a letter to the following addresses:

P.O. Box in the USA

HDFC Bank Ltd-NRI Customer Services,

Bom/Usa/1210690/HDFC Bank,

Spring,

P.O. Box 688,

Buffalo,

Ny 14240-0688,

U.S.A.

P.O. Box in the UAE

United Arab Emirates,

HDFC Bank Representative Office,

104, Jumaal Majid Commercial Building,

Opposite Bur Juman Centre,

Trade Centre Road,

P.O. Box No. 64546

Dubai, UAE

Fax no: +009714 3967010

P.O. Box in Canada

Canada,

HDFC Bank Ltd – NRI Customer Services

Maa/Bom/1210689/Can,

P.O. Box 59298,

RPO Westwood Mall,

Mississauga on L4T 4J1,

Canada

P.O. Box in Australia

Quantium Solutions (Australia) Pty Ltd.,

P.O. Box 5151,

Minto NSW 2566,

Australia.

P.O. Box in Germany

Germany,

HDFC Bank Ltd – NRI Customer Services,

C/O Spring,

Cgn/Bom/120690/De1,

Postfach 920109,

51151 Koln.

P.O. Box in the U.K.

United Kingdom,

HDFC Bank Ltd – NRI Customer Services,

Mmaa/Bom/1210690/ Uk,

Po Box 66 Hounslow,

Tw59rt,

United Kingdom

P.O. Box in Singapore

Singapore,

HDFC Bank Ltd – NRI Customer Services,

MAA/BOM/1210690/SIN,

Changi Airfreight Centre,

P.O. BOX 955,

Singapore 918116,

Singapore

FAQs on HDFC Credit Card Customer Care

  1. How can I complain to HDFC credit card?

    Visit the HDFC Contact Us page, click on 'Grievance Redressal Officer'. On the next page, select 'Email Us', which will take you to a form where you can fill in details and send it to the officer.

  2. How can I know my HDFC credit card toll free number?

    You can find your toll free number by visiting the HDFC customer care page.

  3. How can I talk to the HDFC credit card customer department?

    You can call 61606161/6160616. Make sure that your area code is added right before the number.

  4. Can I call customer care on weekends?

    You can call 044 – 61084900 for all customer care related queries. However, this facility is not available on Saturdays and Sundays.

    No matter which mode you use to have your credit card queries addressed, make sure you follow the escalation matrix that HDFC has in place. This will help ensure that you receive a satisfactory solution to your concern.

Credit Card Customer Care By Bank

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