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    HDFC Bank Credit Card Customer Care

    HDFC Credit card customers can call the 24/7 customer care service for support regarding any credit card query, feedback or complaint. Customers can use the Phone Banking service offered by HDFC Bank to know about banking products or to avail any service. HDFC Bank customers can send emails, call or visit a branch to seek information or support regarding HDFC banking products.

    HDFC Bank Credit Card Customer Care Numbers:

    HDFC Bank provides a 24 hours customer care service to all its customers across various cities in India. Given below is the list of HDFC Bank Phone Banking customer care numbers for each state and city across the country. Customers can contact the toll free number provided for any HDFC Bank credit card related queries.

    HDFC 24 Hours Customer Care Numbers

    HDFC Bank 24*7 Credit Card Customer Care Number by City

    Cities Customer Care Number
    Ahmedabad 6160 6161
    Bengaluru 6160 6161
    Chennai 6160 6161
    Delhi / NCR 6160 6161
    Hyderabad 6160 6161
    Mumbai 6160 6161
    Kolkata 6160 6161
    Pune 6160 6161
    Patna 1860 266 6161
    Lucknow 6160 616
    Chandigarh 6160 616
    Kochi 6160 616
    Indore 6160 616
    Jaipur 6160 616
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    HDFC 24*7 Credit Card Customer Care Number by State

    States HDFC Bank Customer Care Numbers - Phone Banking
    West Bengal 98310 73333
    Sikkim 98310 73333
    Andaman and Nicobar 98310 73333
    Andhra Pradesh 99494 93333
    Meghalaya 1800 345 3333(Toll free from BSNL landlines)
    Tripura 1800 345 3333(Toll free from BSNL landlines)
    Nagaland 1800 345 3333(Toll free from BSNL landlines)
    Mizoram 1800 345 3333(Toll free from BSNL landlines)
    Arunachal Pradesh 1800 345 3333(Toll free from BSNL landlines)
    Manipur 1800 345 3333(Toll free from BSNL landlines)
    Assam 99571 93333
    Bihar 1860 266 6161
    Jharkhand 1860 266 6161
    Maharashtra (excluding Mumbai) 98906 03333
    Goa 98906 03333
    Gujarat 98982 71111
    Haryana 99962 43333
    Jammu & Kashmir 1800 180 4333(Toll free from BSNL landlines)
    Himachal Pradesh 1800 180 4333(Toll free from BSNL landlines)
    Karnataka 99458 63333
    Kerala 98956 63333
    Madhya Pradesh 98936 03333
    Chhattisgarh 98936 03333
    Orissa 99379 03333
    Tamil Nadu 98406 73333
    Pondicherry 98406 73333
    Punjab 98153 31111
    Rajasthan 98750 03333
    Uttar Pradesh 99359 03333
    Uttarakhand 99359 03333
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    HDFC Bank Credit Card Customer Care Toll-Free Number (1800 425 4332)

    Cities HDFC Credit Card Customer Care Toll Free Number
    Agra 1800 425 4332 (Toll free from BSNL and MTNL landlines)
    Ajmer
    Allahabad
    Bareilly
    Bhubaneshwar
    Bokaro
    Cuttack
    Dhanbad
    Dehradun
    Erode
    Guwahati
    Hissar
    Jammu and Srinagar
    Jamshedpur
    Jhansi
    Jodhpur
    Karnal
    Kanpur
    Madurai
    Mangalore
    Mathura
    Meerut
    Moradabad
    Muzaffarpur
    Mysore
    Pali
    Patiala
    Patna
    Rajkot
    Ranchi
    Rourkela
    Salem
    Shimla
    Siliguri
    Silvassa
    Surat
    Trichy
    Udaipur
    Varanasi
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    HDFC Credit Card Contact Details:

    For Credit Card Queries / Complaints / Feedback

    By Post:

    Manager,

    HDFC Bank Cards Division

    PO Box No. - 8654,

    Thiruvanmiyur PO,

    Chennai - 600 041

    By Courier:

    Manager,

    HDFC Bank Cards Division,

    No. 8,

    Lattice Bridge Road,

    Thiruvanmiyur,

    Chennai - 600 041

    Credit Card Grievance Redressal:

    Grievance Redressal Officer,

    HDFC Bank Cards Division,

    8, Lattice Bridge Road,

    Thiruvanmiyur,

    Chennai - 600041.

    HDFC Bank Grievance Redressal

    HDFC customers typically approach the bank’s customer care centres for any kind of queries/complaints. When they are not satisfied with the reply or when the issue is not resolved they can escalate the same to the bank’s higher officials through the HDFC grievance redressal system.

    The HDFC grievance redressal system is open to all the bank’s customers and is designed to provide quick and effective redressal for all sorts of customer grievances.

    The bank has a pre-defined policy in place, as per the Reserve Bank of India (RBI) guidelines, to receive and address customer grievances fairly, quickly and efficiently, irrespective of source of the case.

    As part of the policy, HDFC provides various channels for the customers to seek redressal of any grievances related to services offered by the bank or any kind of noncompliance to the Code of Commitment.

    Approach HDFC Grievance Redressal Officer

    The first step in grievance redressal is to contact HDFC grievance redressal officer. Any one of the below channels can be used approach the officer.

    • Send an e-mail to HDFC grievance redressal officer: HDFC offers an online form to send an e-mail to the grievance redressal officer regarding the unresolved complaint/query. The form is available at ‘HDFC Customer Centre’ page under ‘Grievance Redressal’ section.

    The forms includes various fields to fill including personal details, contact details, complaint/feedback, etc. The very first column of the form asks for ‘Service Request/Complaint Reference Number’ which is the number sent to the customer after raising the complaint through HDFC customer care.

    The field is marked mandatory which means customers cannot submit the request without the reference number. This clearly tells that the grievance redressal accepts only the complaints which are not resolved through customer care.

    • Call HDFC grievance redressal officer: HDFC customers can also approach the grievance redressal officer through phone. The bank appoints a designated officer to each product and the contact numbers of the same are listed below. For general queries a call centre helpline is also available.
    Product Grievance redressal officer - contact number Timings
    Monday to Friday Saturday
    Banking products 022-28569303 9.30 am - 6.30 pm 9.30 am - 1.30 pm
    Credit cards 044-23625600 9.30 am - 5.30 pm 9.30 am - 05.30 pm
    Demat account 022-28569303 9.30 am - 5.30 pm Not available
    Call centre 1800 22 4060 8.00 am - 8.00 pm 8.00 am - 8.00 pm
    • Write to HDFC grievance redressal officer: HDFC Customers can also write to the grievance redressal officer about their unresolved concern/query and mail it to the addresses mentioned below.
      • For banking products and depository services

    Grievance Redressal Cell, HDFC Bank Ltd,

    5th Floor, Tower B, Peninsula Business Park, Lower Parel West,

    Mumbai-400013.

      • For credit card related complaints

    HDFC Bank Cards Division,

    8, Lattice Bridge Road, Thiruvanmiyur,

    Chennai-600041.

    Once the grievance is submitted through any of the above channels, the customers will receive a response within 10 working days.

    Contact HDFC Nodal Officers / Principal Nodal Officer

    If the issue is not resolved even after contacting the grievance redressal officer, the same can be escalated to HDFC Nodal or Principal Nodal Officer.

    HDFC’s principal nodal office is located in Mumbai, while the nodal offices are located in various states across India.

    HDFC nodal officers are approachable through e-mail, phone or in writing. The details of HDFC nodal officers, contact numbers and addresses are mentioned in the following table.

    HDFC Bank - Nodal Officer Contact Details:

    States Contact Details Contact numbers
    Andhra Pradesh 8th Floor, HDFC Bank House, Road No.1, Banjara Hills, Hyderabad - 500 034 Tel: 040-30091327 Phone banking Hyderabad: 040-61606161, Rest of AP: 9949493333
    Telangana
    Assam Tel: 033-44065165 Tel: Assam: 99571 93333 Other states: 1800 3453333
    Arunachal Pradesh
    Manipur
    Meghalaya
    Mizoram
    Nagaland
    Tripura
    Bihar
    Bimla Sadan Holding No. 801 / 432,
    Ward No. 37 Exhibition Road,
    Gandhi Maidan,
    Patna - 800001 Bihar
    Tel: 033-44065165 Phone banking: (0612) 6160 616
    Jharkhand
    Delhi HDFC Bank House, Vatika Atrium, A - Block, Golf Course Road, Sector 53, Gurgaon – 122002 Tel: 0124-4664245 Phone banking Delhi: 6160 6161 Jammu & Kashmir: 1800 180 4333 Ghaziabad and Gautam Budh Nagar districts of Uttar Pradesh: 99359 03333 Haryana (except Panchkula, Yamunanagar and Ambala Districts): 99962 43333
    Haryana, Ghaziabad and Gautam Budh Nagar districts in Uttar Pradesh
    Jammu and Kashmir
    Gujarat HDFC Bank House , Opp. Navrangpura Jain Temple, Navrangpura, Ahmedabad - 380 009 Tel : 079-66001069 Fax : 079-66001246 Phone banking Ahmedabad: 079 6160 6161 Rest of Gujarat: 98982 71111
    Union Territories of Dadra and Nagar Haveli
    Daman and Diu
    Himachal Pradesh HDFC Bank Ltd, Bank House, 28, Industrial Area, Phase I, Chandigarh. Tel : 0172 -3924866 Fax : 0172- 3924997 Phone banking Chandigarh: 6160 616 Punjab 98153 31111 Himachal Pradesh: 1800 180 4333 Haryana 99962 43333
    Punjab
    Union Territory of Chandigarh and Panchkula
    Yamuna Nagar and Ambala Districts of Haryana.
    Karnataka HDFC Bank Ltd, First floor,103/31, 26th Main Road, 4th T Block, Jayanagar, Near SSMRV College, Bangalore – 560041 Mobile: 09342928584 Phone banking Bangalore: 080-6160 6161 Rest of Karnataka: 9945863333 Credit Card Bangalore:- 080-66224332 Rest of Karnataka:- 1800 425 4332
    Kerala Cordial Residency Towers Opposite Kurups Lane Sasthamangalam Thiruvananthapuram – 695010 Tel : 9387642746 Fax: 0471 3076894 Phone banking Kochi: 6160 616 Rest of Kerala: 98956 63333 Union Territory of Puducherry 98406 73333
    Union Territory of Lakshadweep
    Union Territory of Puducherry (Mahe)
    Madhya Pradesh HDFC Bank Ltd, 179, M P Nagar, Zone -II, Near Hotel Lake Princes, Bhopal – 462011 Mobile :74898 60375 Phone banking Indore: 6160 616 Rest of Madhya Pradesh / Chhattisgarh: 98936 03333
    Chhattisgarh
    Maharashtra HDFC Bank Ltd, 5th Floor, Tower B, Peninsula Business Park, Lower Parel West, Mumbai – 400013 Tel : (022) 33958663 Phone banking Mumbai: 6160 6161 Rest of Maharashtra & Goa: 98906 03333
    Goa
    Orissa HDFC Bank Ltd, Quality Initiative Group, Hotel Crystal, Plot No - D, Baramunda, Bhubaneswar – 751003 Tel: 033-44065165 Phone banking: 99379 03333
    Rajasthan HDFC Bank Ltd, A-8 Hanuman Nagar (A) Jaipur – 302021 Tel : 7073613331 Phone banking Jaipur - 0141-6160616 Rest Of Rajasthan - 9875003333
    Tamil Nadu HDFC Bank Ltd., Prince Kushal Towers, First Floor, A Wing, 96, Anna Salai, Chennai - 600002. Tel : 044 28616424 Fax : 044 28616409 Phone banking Chennai: 6160 6161 Rest of Tamil Nadu / Pondicherry: 98406 73333 Andaman and Nicobar Islands: 98310 73333
    Puducherry
    Andaman and Nicobar Islands
    Uttar Pradesh, Muzaffarnagar, Baghpat, Meerut, Bijnor and Amroha HDFC Bank, 2nd Floor, Pranay Towers, 38 Darbari Lal Sharma Marg, Near Pratibha Cinema, Lucknow Tel : 0522-3019135 Fax : 0522-3010243 Phone banking Lucknow : 0522 -6160 616 Rest of Uttar Pradesh & Uttarakhand: 99359 03333
    Uttaranchal
    West Bengal HDFC Bank Ltd. Dalhousie Branch, 4 Clive Row, Kolkata - 700 001 Phone: 033-44065165 Tel : 033-44065165 Fax : 033-30273620 Phone banking Kolkata: 6160 6161 Rest of West Bengal / Sikkim: 98310 73333
    Sikkim

    HDFC Bank - Nodal Officer Contact Details:

    Principal Nodal Officer:

    HDFC Bank Limited,

    5th Floor,

    Tower B,

    Peninsula Business Park,

    Lower Parel West,

    Mumbai – 400013

    Tel: 022- 30961541 Fax Number: 022-30788580

    Once the complaint is taken to the notice of respective HDFC nodal officer, the customer is likely to receive response in 10 working days.

    If, for any reason, the issue is still not resolved or if there is no response within 30 days of raising the complaint, customers can contact Banking Ombudsman appointed by the RBI.

    The details of Banking Ombudsman are available on HDFC ‘Customer Care’ page.

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    About HDFC Bank:

    HDFC Bank Limited was set up in 1994 with its head office in Mumbai and started operations in January 1995 as a Scheduled Commercial Bank. HDFC Bank offers a multitude of banking solutions inclusive investment banking, commercial banking, wholesale banking, retail banking, treasury and branch banking. As India’s leading housing finance company, HDFC Bank has an excellent loan portfolio consisting of Auto Loans, Personal Loans, Loans against marketable securities and Two-wheeler loans. HDFC Bank functions with 4101 branches and a network of 11,962 ATMs and also offers net banking, phone banking, mobile banking and SMS banking services to its customers.

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