HDFC Bank Credit Card Customer Care

HDFC Credit card customers can call the 24/7 customer care service for support regarding any credit card query, feedback or complaint. Customers can use the Phone Banking service offered by HDFC Bank to know about banking products or to avail any service. HDFC Bank customers can send emails, call or visit a branch to seek information or support regarding HDFC banking products.

HDFC Bank Credit Card Customer Care Numbers:

HDFC Bank provides a 24 hours customer care service to all its customers across various cities in India. Given below is the list of HDFC Bank Phone Banking customer care numbers for each state and city across the country. Customers can contact the toll free number provided for any HDFC Bank credit card related queries.

 

HDFC 24 Hours Customer Care Numbers

HDFC Bank Credit Card Customer Care Toll-Free Number (1800 425 4332)

HDFC Credit Card Contact Details:

For Credit Card Queries / Complaints / Feedback

HDFC Bank Grievance Redressal

HDFC customers typically approach the bank’s customer care centres for any kind of queries/complaints. When they are not satisfied with the reply or when the issue is not resolved they can escalate the same to the bank’s higher officials through the HDFC grievance redressal system.

The HDFC grievance redressal system is open to all the bank’s customers and is designed to provide quick and effective redressal for all sorts of customer grievances.

The bank has a pre-defined policy in place, as per the Reserve Bank of India (RBI) guidelines, to receive and address customer grievances fairly, quickly and efficiently, irrespective of source of the case.

As part of the policy, HDFC provides various channels for the customers to seek redressal of any grievances related to services offered by the bank or any kind of noncompliance to the Code of Commitment.

Approach HDFC Grievance Redressal Officer

The first step in grievance redressal is to contact HDFC grievance redressal officer. Any one of the below channels can be used approach the officer.

• Send an e-mail to HDFC grievance redressal officer: HDFC offers an online form to send an e-mail to the grievance redressal officer regarding the unresolved complaint/query. The form is available at ‘HDFC Customer Centre’ page under ‘Grievance Redressal’ section.

The forms includes various fields to fill including personal details, contact details, complaint/feedback, etc. The very first column of the form asks for ‘Service Request/Complaint Reference Number’ which is the number sent to the customer after raising the complaint through HDFC customer care.

The field is marked mandatory which means customers cannot submit the request without the reference number. This clearly tells that the grievance redressal accepts only the complaints which are not resolved through customer care.

• Call HDFC grievance redressal officer: HDFC customers can also approach the grievance redressal officer through phone. The bank appoints a designated officer to each product and the contact numbers of the same are listed below. For general queries a call centre helpline is also available.

• Write to HDFC grievance redressal officer: HDFC Customers can also write to the grievance redressal officer about their unresolved concern/query and mail it to the addresses mentioned below.

• For banking products and depository services

Grievance Redressal Cell, HDFC Bank Ltd,

5th Floor, Tower B, Peninsula Business Park, Lower Parel West,

Mumbai-400013.

• For credit card related complaints

HDFC Bank Cards Division,

8, Lattice Bridge Road, Thiruvanmiyur,

Chennai-600041.

Once the grievance is submitted through any of the above channels, the customers will receive a response within 10 working days.

Contact HDFC Nodal Officers / Principal Nodal Officer

If the issue is not resolved even after contacting the grievance redressal officer, the same can be escalated to HDFC Nodal or Principal Nodal Officer.

HDFC’s principal nodal office is located in Mumbai, while the nodal offices are located in various states across India.

HDFC nodal officers are approachable through e-mail, phone or in writing. The details of HDFC nodal officers, contact numbers and addresses are mentioned in the following table.

HDFC Bank - Nodal Officer Contact Details:

HDFC Bank - Nodal Officer Contact Details:

Principal Nodal Officer:

HDFC Bank Limited,

5th Floor,

Tower B,

Peninsula Business Park,

Lower Parel West,

Mumbai – 400013

Tel: 022- 30961541 Fax Number: 022-30788580

Once the complaint is taken to the notice of respective HDFC nodal officer, the customer is likely to receive response in 10 working days.

If, for any reason, the issue is still not resolved or if there is no response within 30 days of raising the complaint, customers can contact Banking Ombudsman appointed by the RBI.

The details of Banking Ombudsman are available on HDFC ‘Customer Care’ page.

About HDFC Bank:

HDFC Bank Limited was set up in 1994 with its head office in Mumbai and started operations in January 1995 as a Scheduled Commercial Bank. HDFC Bank offers a multitude of banking solutions inclusive investment banking, commercial banking, wholesale banking, retail banking, treasury and branch banking. As India’s leading housing finance company, HDFC Bank has an excellent loan portfolio consisting of Auto Loans, Personal Loans, Loans against marketable securities and Two-wheeler loans. HDFC Bank functions with 4101 branches and a network of 11,962 ATMs and also offers net banking, phone banking, mobile banking and SMS banking services to its customers.