Santa Claus comes around just once a year. In the meantime, there are Credit Cards.

HDFC Credit Card Customer Care Number

HDFC Bank Credit Card Customer Care Number
HDFC Bank Credit Card 24*7 Customer Care Number

The customer care numbers you can call is:

  • 61606161/6160616 (Your area code must be added before the mentioned number to get connected with your city’s customer care. A detailed list is available below).

About HDFC Bank Credit Card Customer Care

If you have any queries or concerns with respect to your HDFC credit card, you can contact their customer service executives by using any of the methods provided. The customer service executive can also help you with other card related functions such as finding the best credit card and even applying for one.

24x7 Credit Card Customer Care Numbers (City-Wise)

Here is a city-wise break-up of the customer care numbers. Keep in mind that the following numbers are not toll-free, and you will be charged accordingly by your service provider.

City Contact Number
Ahmedabad 079 61606161
Bengaluru 080 61606161
Chandigarh 0172 6160616
Cochin 0484 6160616
Chennai 044 61606161
Delhi/NCR 011 61606161
Hyderabad 040 61606161
Indore 0731 6160616
Jaipur 0141 6160616
Kolkata 033 61606161
Lucknow 0522 6160616
Mumbai 022 61606161
Pune 020 61606161

If the city you stay in is not on this list, then you can dial the following number to have your credit card queries addressed: 1860 267 6161

HDFC Credit Card Enquiries

If you have any of the following queries, here’s how you can address them:

In case of credit card theft: If you discover that your credit card has been stolen, please call the customer care helpline to report the loss of your card. Alternatively, you can log in to your net banking account and block the card.

In case of your credit card getting blocked: If your card has been blocked, it cannot be reactivated. Your best course of action is to request for a replacement card. You can do this by speaking to a customer care executive, via net banking, or by downloading the concerned form, filling it, and sending it by post to the following address:

HDFC Bank Cards Division

P.O BOX #8654
Thiruvanmiyur P.O.
Chennai 600 041

HDFC Credit Card International Helpline Number

Here are the customer care numbers you can access if you are overseas:

Country Contact Number
USA 855 999 6061
Canada 855 999 6061
Kenya 0 800 721 740
Singapore 800 101 2850
Other countries 91 2267606161

Note: Local charges may apply to these calls. For more details regarding the charges, please check with your service provider.

HDFC Email Address

To get in touch with the bank you can send them an email with your concerns to customerservices.cards@hdfcbank.com

For a faster way to get in touch with the bank, you can submit your query, complaint, or feedback by visiting the bank’s ‘Contact Us’ page. This will give you an easy way to contact the bank.

HDFC Credit Card Grievance Redressal

If your concerns aren’t addressed by the bank’s customer care officials, you can write to the Grievance Redressal Officer. To do so, you can fill out and submit the Grievance Redressal form (found on the bank’s website).

You can also call the bank’s dedicated number for credit card grievance redressal. The number is 044 23625600. You can call this number between 9:30 a.m. and 5:30 p.m. from Monday to Saturday.

Note: You will not be able to reach the Grievance Redressal Officer over the phone on second and fourth Saturdays, Sundays, and bank holidays.

Alternatively, you can send a letter to:

Manikandan PS (Grievance Redressal Officer)


HDFC Bank Cards Division
8, Lattice Bridge Road, Thiruvanmiyur
Chennai 600041

HDFC Nodal Office Contact Details

If your concern isn’t adequately addressed by the Grievance Redressal Officer, you can approach the Principal Nodal Officer by sending an email, calling, or writing to them. You should ideally receive a response within 10 working days.

To send an email, follow these steps:

  • Visit HDFC’s customer care page.
  • Select the ‘Email us’ option under ‘Nodal officers/Principal Nodal Officer’.
  • Select the area of operation. Once you do this, a complaint form will open up. You can fill in the details and send it to the concerned Nodal Officer.

You can also call or write to the concerned Nodal Officer instead of emailing them.

Here is a list of the Nodal Officers with their contact numbers and postal addresses:

Area Centre Nodal Officer Contact Number Address
Principal Nodal Officer Mumbai Corporate Ms Zenobia Neville Mehta 022 62841505 Ms Zenobia Neville Mehta HDFC Bank Ltd. 5th Floor, Tower B, Peninsula Business Park, Lower Parel West, Mumbai 400013 Fax Number: 022 30788580
Andhra Pradesh/Telangana Hyderabad Anil Varughese 040 30091327 HDFC Bank Ltd, 8th Floor, HDFC Bank House, Road No.1, Banjara Hills, Hyderabad - 500 034 Email: bohdfchyd@hdfcbank.com
Arunachal Pradesh, Assam, Meghalaya, Manipur, Mizoram, Nagaland, and Tripura Guwahati Ramadoss Ramaswamy 033 44065165 HDFC Bank Ltd, Quality Initiative Group, 2nd Floor, Build Well Compound Between Darwin School and NEPPCO Bhawan R G Baruah Road Guwahati, Assam-781005 Email: bohdfcasm@hdfcbank.com
Bihar Patna Ramadoss Ramaswamy 033 44065165 HDFC Bank Ltd, EXHIBITION ROAD-PATNA Address: Bimla Sadan Holding No # 801/432, Ward No # 37 Exhibition Road, Gandhi Maidan, Patna-800001 Bihar - India Email: bohdfcptn@hdfcbank.com
Chattisgarh Raipur Vikas Vijayvergiya 74898 60375 HDFC Bank Ltd, 179, M P Nagar, Zone II, Near Hotel Lake Princes, Bhopal - 462011 (M.P.) Email: bohdfcrai@hdfcbank.com
Delhi, Haryana*, Ghaziabad and Gautam Budh Nagar districts of Uttar Pradesh *(not including Panchkula, Ambala, and Yamuna Nagar districts) Delhi I and II Santosh Sinha 0124 4664245 HDFC Bank House, Vatika Atrium, A - Block, Golf Course Road, Sector 53, Gurgaon - 122002 Email: bohdfcdel@hdfcbank.com
Gujarat, Dadra and Nagar Haveli, Daman and Diu Ahmedabad Alpa Kothari 079 66001069 HDFC Bank House, Opp. Navrangpura Jain Temple, Navrangpura, Ahmedabad - 380 009 Email: bohdfcahm@hdfcbank.com
Himachal Pradesh, Punjab, Chandigarh, Panchkula, Yamuna Nagar, and Ambala districts of Haryana Chandigarh Ashok Puri 0172 3924866 HDFC Bank Ltd, Bank House, 28, Industrial Area, Phase I, Chandigarh. Email: bohdfccgh@hdfcbank.com
Jammu and Kashmir Jammu Santosh Sinha 0124 4664245 HDFC Bank House, Vatika Atrium, A - Block, Golf Course Road, Sector 53, Gurgaon - 122002 Email: bohdfcjammu@hdfcbank.com
Jharkhand Ranchi Ramadoss Ramaswamy 033 44065165 HDFC Bank Ltd, Exhibition Road - Patna Bimla Sadan Holding No # 801/432, Ward No # 37 Exhibition Road, Gandhi Maidan, Patna-800001 Bihar - India Email: bohdfcrnc@hdfcbank.com
Karnataka Bangalore Anuraag Gupta 9336820290 HDFC Bank Ltd, First floor,103/31, 26th Main Road, 4th T Block, Jayanagar, Near SSMRV College, Bangalore - 560041 Email: bohdfcblr@hdfcbank.com
Kerala, Puducherry (Mahe region only), Lakshadweep Thiruvananthapuram Jiteesh Janardhan 0471 4253303 HDFC Bank Ltd Cordial Residency Towers Opposite Kurups Lane Sasthamangalam Thiruvananthapuram - 695010 Email: bohdfctrv@hdfcbank.com
Madhya Pradesh Bhopal Vikas Vijayvergiya 7489860375 HDFC Bank Ltd, 179, M P Nagar, Zone -II, Near Hotel Lake Princes, Bhopal - 462011 (M.P.) Email: bohdfcbpl@hdfcbank.com
Maharashtra and Goa Mumbai I and II Ravi Mukherjee 022 33958663 HDFC Bank Ltd, 5th Floor, Tower B, Peninsula Business Park, Lower Parel West, Mumbai 400013 Email: bohdfcmum@hdfcbank.com
Odisha Bhubaneshwar Ramadoss Ramaswamy 033 44065165 HDFC Bank Ltd, Quality Initiative Group, Hotel Crystal, Plot No - D, Baramunda, Bhubaneswar - 751003 Tel - 033-44065165 PhoneBanking: 1860 267 6161 Email: bohdfcbnr@hdfcbank.com
Rajasthan Jaipur Parul Sharma 0141 2353326 HDFC Bank Ltd, A-8 Hanuman Nagar (A) Jaipur - 302021 Rajasthan Email: bohdfcjpr@hdfcbank.com
Tamil Nadu, Andaman and Nicobar Islands, and Puducherry (except Mahe) Chennai Sundar Krishnamoorthy 044 28616424 HDFC Bank Ltd., Prince Kushal Towers, First Floor, A Wing, 96, Anna Salai, Chennai - 600002. Email: bohdfcchn@hdfcbank.com
Uttar Pradesh (excluding districts of Gautam Buddha Nagar, Ghaziabad, Shamli, Saharanpur, Muzaffarnagar, Meerut, Baghpat, Bijnor, and Amroha) Kanpur Sameer Tiwari 0522 3019135 HDFC Bank, 2nd Floor, Pranay Towers, 38 Darbari Lal Sharma Marg, Near Pratibha Cinema, Lucknow Email: bohdfckpr@hdfcbank.com
Uttarakhand, Uttar Pradesh (Saharanpur, Muzaffarnagar, Shamli, Baghpat, Bijnor and Amroha, and Meerut) Dehradun Sameer Tiwari 0522 3019135 HDFC Bank, 2nd Floor, Pranay Towers, 38 Darbari Lal Sharma Marg, Near Pratibha Cinema, Lucknow Email: bohdfcddn@hdfcbank.com
West Bengal and Sikkim Kolkata Ramadoss Ramaswamy 033 44065165 HDFC Bank Ltd. Dalhousie Branch, 4 Clive Row, Kolkata - 700 001 Email: bohdfckol@hdfcbank.com

If you have followed the escalation matrix (i.e., first contacted the customer care official, the grievance redressal officer, and then the Principal Nodal Officer), you should receive a response within 10 business days.

There could be a situation wherein your concerns aren’t addressed despite following the escalation matrix. In such cases, you are free to approach the Banking Ombudsman. Do wait for 30 days from the date of lodging your complaint before approaching the Banking Ombudsman.

Write to HDFC Bank

Customers who are Indian residents can send a letter to the bank’s head office by mailing it to:

  • Manager,

HDFC Bank Cards Division,

P.O. BOX #8654,

Thiruvanmiyur PO Chennai 600 041

If you want to send a courier, address it to:

  • Manager,

HDFC Bank Cards Division,

#8, Lattice Bridge Road,

Thiruvanmiyur

Chennai 600 041.

NRI customers can write to the bank by accessing the ‘Query/Feedback/Complaint’ form on the bank’s website.

Alternatively, you can send a letter to the following addresses:

P.O. Box in the USA:

  • United States of America,
  • HDFC Bank Ltd-NRI Customer Services,

    Bom/Usa/1210690/HDFC Bank,

    Spring,

    P.O. Box 688,

    Buffalo,

    Ny 14240-0688,

    U.S.A.

    P.O. Box in the UAE

  • United Arab Emirates,
  • HDFC Bank Representative Office,

    104, Jumaal Majid Commercial Building,

    Opposite Bur Juman Centre,

    Trade Centre Road,

    P.O. Box No. 64546,

    Dubai, UAE

    Fax no: +009714 3967010

    P.O. Box in Canada

  • Canada,
  • HDFC Bank Ltd – NRI Customer Services,

    Maa/Bom/1210689/Can,

    P.O. Box 59298,

    RPO Westwood Mall,

    Mississauga on L4T 4J1,

    Canada

    P.O. Box in Australia

  • Quantium Solutions (Australia) Pty Ltd.,
  • P.O. Box 5151,

    Minto NSW 2566,

    Australia

    P.O. Box in Germany

  • Germany,
  • HDFC Bank Ltd – NRI Customer Services,

    C/O Spring,

    Cgn/Bom/120690/De1,

    Postfach 920109,

    51151 Koln

    P.O. Box in the U.K.

  • United Kingdom,
  • HDFC Bank Ltd – NRI Customer Services,

    Mmaa/Bom/1210690/ Uk,

    Po Box 66 Hounslow,

    Tw59rt,

    United Kingdom

    P.O. Box in Singapore

  • Singapore,
  • HDFC Bank Ltd – NRI Customer Services,

    MAA/BOM/1210690/SIN,

    Changi Airfreight Centre,

    P.O. BOX 955,

    Singapore 918116,

    Singapore

HDFC Customer Care FAQ's

  1. How can I complain to HDFC credit card?

    Visit the HDFC Contact Us page, click on 'Grievance Redressal Officer'. On the next page, select 'Email Us', which will take you to a form where you can fill in details and send it to the officer.

  2. How can I know my HDFC credit card toll free number?

    You can find your toll free number by visiting the HDFC customer care page.

  3. How can I talk to the HDFC credit card customer department?

    You can call 61606161/6160616. Make sure that your area code is added right before the number.

  4. Can I call customer care on weekends?

    You can call 044 – 61084900 for all customer care related queries. However, this facility is not available on Saturdays and Sundays.

No matter which mode you use to have your credit card queries addressed, make sure you follow the escalation matrix that HDFC has in place. This will help ensure that you receive a satisfactory solution to your concern.

Credit Card Customer care By Bank

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HDFC Bank Credit Card Customer Care Reviews

Page 1 of 50 1 2 3 4 5
  • HDFC Bank Credit Card
    "Good service"
    HDFC BANK
    0.5 5.0/5 "Blown Away!"
    Even if I forget to convert EMI conversion for the usage of my card, HDFC banker use to contact me to remain for this option. I have been using this card for more than 2 years. Since i applied a bike loan at that time I got this card offer direct from bank. The credit limit of 30K at initial now they enhanced up to 60K. It is a life time free card. They provide movie ticket offer but I didn't prefer. The customer service is good and they make to understand on easy.
    Was this review helpful? 11
    , chennai
    Reviewed on Mar 21, 2020
  • HDFC Bank
    HDFC Bank Credit Card
    "Excellent service"
    HDFC BANK
    0.5 5.0/5 "Blown Away!"
    I am using HDFC credit card for the last 4 years. The service is good and have not face any issues.The credit limit is sufficient, it was for 85000 rupees. I used this card for shopping and many other purposes. I pay my credit card bill through on-line.I want to use HDFC mobile app but there is no QR code in the card, it will be more nice if I can get the QR code so that I will be able to use their app.
    Was this review helpful? 15
    , new delhi
    Reviewed on Mar 21, 2020
  • HDFC Bank Credit Card
    "Excellent card"
    HDFC BANK
    0.5 5.0/5 "Blown Away!"
    Choosing HDFC credit card is a good decision which i have made because the customer service is very good, they always respond without any delay. I used this card for bill payment and Dmart, I have got a reward points but have not redeem it.The best part is that this card is an international card.
    Was this review helpful? 6
    , pune
    Reviewed on Mar 20, 2020
  • HDFC Bank Credit Card
    "Excellent service"
    HDFC BANK
    0.5 5.0/5 "Blown Away!"
    I am using HDFC Bank Titanium Times credit card almost 2 years. One of my coleuge using this card he recommended me, so i applied this card and the process was very smooth. Reward points can purchase anything and they given a sufficient credit limit. Customer service was good because they always helping tendency.
    Was this review helpful? 5
    , hyderabad
    Reviewed on Mar 20, 2020
  • HDFC Bank Credit Card
    "Good bank"
    HDFC BANK
    0.5 5.0/5 "Blown Away!"
    I am happy with offers for credit card which was offered from HDFC Bank. They are good as I get reward points of benefit and the limit is also to my expectations Rs. 2,25,000. The customer support and response are prompt and helpful. I use this card for some purpose.
    Was this review helpful? 5
    , tirupur
    Reviewed on Mar 20, 2020
  • HDFC Bank Credit Card
    "Excellent Service"
    HDFC BANK
    0.5 5.0/5 "Blown Away!"
    I have HDFC credit card which was availed through online. I am using this card for the past 6 years .This was a free card and a money back card. For shopping will get discounts which is pretty good and movie ticket offers are there customer service is also good and getting proper response if need any assistance everything was good and so far not faced any difficulties.
    Was this review helpful? 4
    , new delhi
    Reviewed on Mar 20, 2020
  • HDFC Bank Credit Card
    "Good Service"
    HDFC BANK
    0.5 5.0/5 "Blown Away!"
    I am using HDFC bank credit card which was taken through bank .I am having this credit card for the past2 years,i am getting one plus one movie ticket offers ,airport lounge access is there ,converting emi option is there chargeable cad need to pay 500.I am happy with the service so far on utilising .
    Was this review helpful? 3
    , bangalore
    Reviewed on Mar 20, 2020
  • HDFC Bank Credit Card
    "OKAY"
    HDFC BANK
    0.5 4.0/5 "Great!"
    I have applied HDFC Bank Platinum credit card I never use this bank application. Since 2012 i am using this card, recently it got upgraded. They given a sufficient credit limit of Rs. 5,00,00 and this is a life time free card and i am happy with their service.
    Was this review helpful? 6
    , new delhi
    Reviewed on Mar 20, 2020
  • HDFC Bank Credit Card
    "Ecxellent service"
    HDFC BANK
    0.5 5.0/5 "Blown Away!"
    I am using HDFC credit card for 7 months,its a perfect card and I have not faced any issue while using the card, I used the card mostly for shopping.The credit limit of the card is 80,000 and i don't know about the reward points because i have not check it. Customer service is excellent I am satisfied with the card. But there is one thing i would like to suggest is to create a online app which will be helpful for net banking.
    Was this review helpful? 2
    , mumbai
    Reviewed on Mar 19, 2020
  • HDFC Bank Credit Card
    "Need to improve "
    HDFC BANK
    0.5 4.0/5 "Great!"
    HDFC Bank has a good customer service and i am getting credit card statement through Email. I think i applied this card through online channel one year before. Its good card i am using for shopping ,flight booking and the telecalling service was not up to the mark because getting en number of calls for payment reminder that could be avoided. The rate of interest was very high.
    Was this review helpful? 2
    , kolkata
    Reviewed on Mar 18, 2020
  • HDFC Bank Credit Card
    "Need to improve their service "
    HDFC BANK
    0.5 3.5/5 "Pretty good"
    I am using HDFC Bank credit card approximately 2.5 years. This is a life time free business money back card , i am using for phone recharge, bill payment and for several commodities. Cash back and points can be used to clear credit card outstanding, service was good but the only disadvantage is they are not resolving my problem. Even I wrote a mail but no response or call from them which needs to be changed.
    Was this review helpful? 4
    , jaipur
    Reviewed on Mar 18, 2020
  • HDFC Bank Credit Card
    "Good card"
    HDFC BANK
    0.5 4.0/5 "Great!"
    Mostly i have been using HDFC Bank credit card for online purchase and transaction. I am using this card more than 4 years. Annual charge is Rs. 599 only for the first year and i got this card directly through bank, its very difficult to contact customer service.
    Was this review helpful? 6
    , chennai
    Reviewed on Mar 16, 2020
  • HDFC Bank Credit Card
    "Customer service must improve"
    HDFC BANK
    0.5 2.0/5 "Expected more"
    HDFC Bank credit card has a good features. The thing is customer service is not good, if i call customer care they are not responding properly, need to improve in service and i got a voucher worth of 500 and book my show coupon. Since customer service was not good so i closed this card.
    Was this review helpful? 2
    , chennai
    Reviewed on Mar 16, 2020
  • HDFC Bank Credit Card
    "User friendly card"
    HDFC BANK
    0.5 5.0/5 "Blown Away!"
    HDFC customer care service is good because they used to resolve the issue immediately. I have been using this card from the year of 2016. I am holding my money back card hence i can convert my reward points into cash. Sometimes i use the reward points directly to purchase the product in their partnered website which is available in HDFC website.
    Was this review helpful? 2
    , chennai
    Reviewed on Mar 16, 2020
  • HDFC Bank Credit Card
    "Good Service"
    HDFC BANK
    0.5 4.0/5 "Great!"
    I am using HDFC Bank credit card which was taken through bank directly .I am using this card for the past 3 years and the credit limit was good 50000 and shopping will get discount , movie ticket offers and airport lounge access is also available .I am comfortable with the overall service .
    Was this review helpful? 2
    , ahmedabad
    Reviewed on Mar 15, 2020
  • HDFC Bank Credit Card
    "Its a good card "
    HDFC BANK
    0.5 5.0/5 "Blown Away!"
    Since two months, i am using HDFC Regalia credit card. Earlier it was platinum card and recently it got upgraded into regalia. This card has airport lounge and i am happy with the credit limit. Customer service was good sometimes if i call i have to wait which can be quick.
    Was this review helpful? 2
    , thane
    Reviewed on Mar 15, 2020
  • HDFC Bank Credit Card
    "Better"
    HDFC BANK
    0.5 5.0/5 "Blown Away!"
    HDFC customer service and responsiveness was very good. Its been 6months and the credit limit was good on the credit card. I got a Platinum card and there is annual fee of Rs.500. There are discounts and lot of features are available. The rate of interest is 20% which they can reduce otherwise everything was good.
    Was this review helpful? 2
    , thane
    Reviewed on Mar 15, 2020
  • HDFC Bank Credit Card
    "Good Service"
    HDFC BANK
    0.5 4.0/5 "Great!"
    I am using Hdfc bank credit card which was offered by bank.The credit limit was pretty good and i am having salary account hence got this credit on paperless approval.There was no drawback faced so far and everything was good to me .I am really satisfied with the service so far .
    Was this review helpful? 1
    , new delhi
    Reviewed on Mar 15, 2020
  • HDFC Bank Credit Card
    "Good bank"
    HDFC BANK
    0.5 4.0/5 "Great!"
    I am using HDFC Bank Titanium Times credit card more than 1.5 years. This documentation was simple, executive came to my office and they collected. This is a life time free card and i am getting flipkart, amazon gift vouchers and i am using this card for all purpose and their service was good.
    Was this review helpful? 3
    , hyderabad
    Reviewed on Mar 13, 2020
  • HDFC Bank Credit Card
    "Good bank"
    HDFC BANK
    0.5 5.0/5 "Blown Away!"
    Since i have a salary account with HDFC Bank, based on that i got a credit card and i am using this card more than 2-3 years. This card has a cash back offer and they given a fine credit limit and i am using this card for all purpose. EMI conversion is available and their service was good.
    Was this review helpful? 6
    , chennai
    Reviewed on Mar 13, 2020
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