As a Union Bank credit card holder, you can have your queries and concerns addressed by contacting the bank’s customer service centre. You can use any of the methods mentioned here to do so.

Union Bank of India 24x7 Credit Card Customer Care Toll-Free Numbers

You can contact the bank on the following toll-free and tolled numbers:

• 1800 223 222 (credit card specific toll-free number)
• 022 40426008 (credit card specific tolled number)
• 1800 22 22 44 (all-India toll-free)
• 1800 208 2244 (all-India toll-free)
• 080 61817110 (tolled-number)
• +91 80 25302510 (NRI banking tolled number)

Union Bank of India Regional Office Contact Numbers

If you wish to contact any of the bank’s regional offices, you can call them on the following numbers:

Union Bank of India Credit Card Enquiries

Have any of these common concerns? Here’s how you can have them addressed:

In Case of Credit Card Theft: If your credit card has been lost or is stolen, you should block your card immediately. You can do so by calling 1800 22 22 44 or 080 25300175.

In Case of Your Card Being Blocked: A credit card once blocked cannot be unblocked. If you had previously blocked your card, you will have to raise a request for a new one. You can do this by calling 1800 22 22 44 or 080 25300175. You can also call the customer care centre if your card is mistakenly blocked by the bank.

In Case of Disputed Credit Card Transaction: If you find a charge on your statement that you would like to dispute, you will have to submit a letter disputing the transaction and send it along with sufficient proof to:

Union Bank of India,
Credit Card Division,
708, Mercantile House,
Magazine Street, Darukhana, Reay Road,
Mumbai 400010

Alternatively, you can send an email with the required details to creditcards@unionbankofindia.com.

Union Bank of India Credit Card Customer Care International Helpline Numbers

For all credit card related queries, non-resident customers can call the customer service centre on the following number:

• +91 80 25302510

You can also approach the following representative offices with your query:

Union Bank of India Customer Care Email

Address your concerns via email by sending it to:

• creditcards@unionbankofindia.com (only for disputed transactions)
• customercare@unionbankofindia.com (all other credit card queries)

If you have any suggestions or feedback for the bank, navigate to the feedback form on the bank’s website. Enter your contact details, provide you feedback, and hit ‘Submit’. You can also discuss your suggestions or feedback with other customers on the website’s forum.

Union Bank of India Grievance Redressal

The bank has a robust grievance redressal system in place to ensure that your concerns are satisfactorily addressed.

If you haven’t received a satisfactory response from the customer care officials, you can always contact Mr Ravindra Kumar Kashyap, the bank’s grievance redressal officer. You can call, send a fax, email, or write to Mr Kashyap.

• Phone: 022 22896684
• Fax: 022 2202 1924
• Email: cgo@unionbankofindia.com
• Address:

Mr Ravindra Kumar Kashyap,
Personal Banking & Operations Department
Union Bank Bhavan
239, Vidhan Bhavan Marg,
Nariman Point, Mumbai 400 021

You can also enter your complaint, upload your supporting documents, and submit your grievance online. You can find the form on the bank’s ‘Grievance Redressal’ page.

Once you submit a complaint, you will receive a grievance ID. You can use this ID to track the status of your complaint online.

If, however, you don’t receive a response within the time period promised or the response provided isn’t satisfactory, you can always write to the nodal officer.

Union Bank of India Nodal Officers City-Wise

As part of the grievance escalation matrix, you can contact the nodal officer if your concern hasn’t been adequately addressed by the grievance redressal officer. Here is the city-wise split of nodal officers.

Write to Union Bank of India

You can also choose to put pen to paper and write down your concern, feedback, or query. Post this with all relevant documents to:

Union Bank Bhavan,
Vidhan Bhavan Marg,
Nariman Point,
Mumbai 400 021
Maharashtra, India

FAQs

1. What do I do if my query hasn’t been adequately addressed by the nodal officer in charge?

In such instances, you can approach the principal nodal officer. If your concern is still not addressed, you can approach the banking ombudsman. The ombudsman is a representative chosen by the Reserve Bank of India.

2. What do I do if someone asks for a bribe to resolve my complaint?

Do not pay any bribe. If you are asked for a bribe or you are aware of corruption within the bank, contact the chief vigilance officer. The details are:

Sri M.V.S.N. Murthy,
Chief Vigilance Officer,
Vigilance Department,
10th Floor, Union Bank Bhavan,
Nariman Point,
Mumbai 400 021

Email: cvo@unionbankofindia.com

Phone number: (022) 22896400/22851662

Note: Please use the extension 6400

3. Can I call the customer service centre to know the balance on my credit card?

Yes, you can contact the customer service centre to know the amount outstanding on your credit card as well as the balance on your card. In fact, you can call the customer service centre for any help that you may require with respect to your Union Bank of India credit card.