As a Union Bank credit card holder, you can have your queries and concerns addressed by contacting the bank’s customer service centre. You can use any of the methods mentioned here to do so.
You can contact the bank on the following toll-free and tolled numbers:
If you wish to contact any of the bank’s regional offices, you can call them on the following numbers:
|Ahmedabad||(079) 26580724 26582025|
|Bangalore||(080) 22958261 22273903 22958250|
|Chennai||(044) 23460830 23460779|
|Delhi (North)||(011) 23506510 23506511 23506512 23506513|
|Delhi (South)||(011) 23218546|
|Hyderabad||(040) 23420606 23420607|
|Lucknow||(0522) 2306894 2306915|
|Mumbai (South)||(022) 22629521 22632805 22629532 22629300|
|Mumbai (West)||(022) 026810301 026810325|
|Pune||(020) 25552002 25552003 25552004 25552005|
|Trivandrum||(0471) 2561111 2561120 2561121 2561122|
|Vishakhapatnam||(0891) 2746635 2506312|
Have any of these common concerns? Here’s how you can have them addressed:
In Case of Your Card Being Blocked: A credit card once blocked cannot be unblocked. If you had previously blocked your card, you will have to raise a request for a new one. You can do this by calling 1800 22 22 44 or 080 25300175. You can also call the customer care centre if your card is mistakenly blocked by the bank.
In Case of Disputed Credit Card Transaction: If you find a charge on your statement that you would like to dispute, you will have to submit a letter disputing the transaction and send it along with sufficient proof to:
Union Bank of India,
Credit Card Division,
708, Mercantile House,
Magazine Street, Darukhana, Reay Road,
Alternatively, you can send an email with the required details to email@example.com.
For all credit card related queries, non-resident customers can call the customer service centre on the following number:
You can also approach the following representative offices with your query:
|Location||Address||Other Contact Information||Chief Executive Officer|
|Abu Dhabi||Building No 4323, Sector-2, Plot No-2, Office No –2, Sheikh Rashid Bin Saeed al Maktoum Street, (Airport Road), P.O. Box No– 111824, Abu Dhabi, UAE||Phone: (971) 26222661/26222774 Email: firstname.lastname@example.org||Mr Mukesh Bharti Sharma|
|Antwerp||Rijfstraat 2-4, 2018, Antwerp, Belgium||Phone: (32) 34941893/34941542 Email: email@example.com||Mr A K Chaudhary|
|Beijing||A2, Twin Towers (East), 10th Floor, B 12 Jianguomenwai Avenue, Chao Yang District, Beijing, People's Republic of China||Phone: (86) 1051235066/008613910747510 Email: firstname.lastname@example.org||Mr Ravi Ranjan|
|Dubai||Unit No.208-210, Gate Village 10, Level 2, Dubai International Financial Centre, Dubai, UAE||Phone: (971) 43887200/43887300/563566523 Email: email@example.com||Mr Jithender Maniram|
|Hong Kong||Suite 1903-04, 19th floor, Nine Queen Road Central, Hong Kong||Phone: (852) 25242389/25242398/25242221 Email: firstname.lastname@example.org||Mr Ashutosh Kumar|
|Shanghai||Room No 1509, Huangpu District,399, Jiu Jiang Road, Huangpu District, Shanghai-200001, People’s Republic of China.||Phone: (86) 2152082258 Email: email@example.com||Mr Satheeshkumar Mungath|
|Sydney||Suite 9.02, Level 9,20, Hunter Street, Sydney, NSW 2000, Australia||Phone: (+612) 9221 2766/9221 0477 Email: Sydney.firstname.lastname@example.org||Mr Pankaj Kumar|
|The United Kingdom||Senator House, 85, Queen Victoria Street, London||Phone: (44) 2073324250 Email: email@example.com||Mr Brajeshwar Sharma|
Address your concerns via email by sending it to:
If you have any suggestions or feedback for the bank, navigate to the feedback form on the bank’s website. Enter your contact details, provide you feedback, and hit ‘Submit’. You can also discuss your suggestions or feedback with other customers on the website’s forum.
The bank has a robust grievance redressal system in place to ensure that your concerns are satisfactorily addressed.
If you haven’t received a satisfactory response from the customer care officials, you can always contact Mr Ravindra Kumar Kashyap, the bank’s grievance redressal officer. You can call, send a fax, email, or write to Mr Kashyap.
Mr Ravindra Kumar Kashyap,
Personal Banking & Operations Department
Union Bank Bhavan
239, Vidhan Bhavan Marg,
Nariman Point, Mumbai 400 021
You can also enter your complaint, upload your supporting documents, and submit your grievance online. You can find the form on the bank’s ‘Grievance Redressal’ page.
Once you submit a complaint, you will receive a grievance ID. You can use this ID to track the status of your complaint online.
If, however, you don’t receive a response within the time period promised or the response provided isn’t satisfactory, you can always write to the nodal officer.
As part of the grievance escalation matrix, you can contact the nodal officer if your concern hasn’t been adequately addressed by the grievance redressal officer. Here is the city-wise split of nodal officers.
|Location||Name of Nodal Officer||Contact Number|
|Ahmedabad||Ravi Chander||9980927489 (079) firstname.lastname@example.org|
|Bangalore||Suhas Badgaonkar||9769844484 (080) email@example.com|
|Bhopal||B. P. Adhikari||9004254608 (0755) firstname.lastname@example.org|
|Bhubaneshwar||Binay Kumar Das||9833833868 (0674) email@example.com|
|Chandigarh||Ramanand Ram||9321951681 (0172)firstname.lastname@example.org|
|Chennai||Shaik Abdul Rahiman||9918301879 (044) email@example.com|
|Dehradun||D. S. Badwal||7055201296 (0135) firstname.lastname@example.org|
|Delhi I||Dev Neel||8299131008 (011) email@example.com|
|Delhi II||Rajesh Kumar - FGMO||9495590002 (0471) firstname.lastname@example.org|
|Guwahati||Ram Chandra Sethi||8308837865 email@example.com|
|Hyderabad||R. Rangaiah||9550666644 firstname.lastname@example.org|
|Jaipur||D N Guptaemail@example.com|
|Jammu||Nirvaan||9419156030 (0191) firstname.lastname@example.org|
|Kanpur||Arun Kumar Mishraemail@example.com|
|Kolkata||Sibil Padhan||8452948441 (033) firstname.lastname@example.org|
|Mumbai (South)||Mr K. Siva Sankara Rao||7506391117 (022) email@example.com|
|Mumbai II (Goa and Maharashtra)||Ajay Shrivastavafirstname.lastname@example.org|
|Patna||Shailendra Kumar||9721086611 (0612) email@example.com|
|Raipur||Raj Gopal Mishra||7389925503 (771) firstname.lastname@example.org|
|Ranchi||K. P. Mondalemail@example.com|
|Trivandrum||Ms L. K. Sreekalafirstname.lastname@example.org|
You can also choose to put pen to paper and write down your concern, feedback, or query. Post this with all relevant documents to:
Union Bank Bhavan,
Vidhan Bhavan Marg,
Mumbai 400 021
In such instances, you can approach the principal nodal officer. If your concern is still not addressed, you can approach the banking ombudsman. The ombudsman is a representative chosen by the Reserve Bank of India.
Do not pay any bribe. If you are asked for a bribe or you are aware of corruption within the bank, contact the chief vigilance officer. The details are:
Sri M.V.S.N. Murthy,
Chief Vigilance Officer,
10th Floor, Union Bank Bhavan,
Mumbai 400 021
Phone number: (022) 22896400/22851662
Note: Please use the extension 6400
Yes, you can contact the customer service centre to know the amount outstanding on your credit card as well as the balance on your card. In fact, you can call the customer service centre for any help that you may require with respect to your Union Bank of India credit card.
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