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Mr. Sharma enjoys great discounts on dining with his Credit Card. What about you? Get A Card
Lost your SBI credit card? Have queries about how to redeem reward points? Need to know how to pay the credit card bills? All you have to do is get in touch with SBI Credit Cards customer care service. You can contact SBI through SMS, toll-free number, postal address, email and even through Twitter! Save your time and energy by getting your queries resolved from where you are. With SBI Credit Card Customer Care Service, you will be able to make the maximum out of your credit card, with no hassles.
Reach out to SBI Credit Card Customer Service by using the following modes. You can choose to use the toll-free number and get your queries sorted through the Interactive Voice Response System (IVRS). You can also choose to get your concerns addressed by contacting SBI through Twitter or sending a SMS to the customer care number.
Use the following numbers to get in touch with SBI representatives who will answer your queries about SBI credit cards.
| SBI Customer Care Number | 1860 180 1290 |
Refer to the table below to get credit card customer care numbers for your state or region. You can use these numbers if you have queries related to your region.
| Bangalore | 080 - 2594 3030 |
| Delhi | 011 - 2336 1631 011 - 2334 5756 011 - 2336 1070 |
| Mumbai | 022 - 2644 5532 022 - 2644 5533 |
| Chennai | 044 - 2821 4635 |
| Hyderabad | 040 - 24756925 |
Do not have time to wait on call to get your concerns answered? Just send a SMS to SBI Cards from your phone number to get a call back from SBI representatives. You can also send a SMS from your registered phone number to view your account information.
| To get credit card account information | SMS “HELP” to 5676791 |
| To get a call back from SBI representatives | SMS “PROBLEM” to 92125 00888 to get a call back within 48 hours. |
Are you social media savvy? You can just connect with SBI cards on twitter to get your queries and concerns answered in no time.
| SBI Customer Care on Twitter | Use @SBICard_Connect to reach out to SBI card representatives. |
Mail all your concerns, feedback to queries to SBI cards and get a quick response. Use the following mail id to contact SBI.
| SBI Credit Card Customer Care Mail ID | feedback@sbicard.com |
| SBI Credit Card Customer Care - Nodal Officer | Nodalofficer@sbicard.com |
After receiving your mail, SBI cards will respond with a solution in not more than 8 working days.
If you do not get a satisfactory solution or if the concern is not resolved within the specified time, you can reach out to the Customer Service Head or the Chief Executive Officer at the mail id given below.
| Customer Service Head | CustomerServiceHead@sbicard.com |
| Chief Executive officer | CEO@sbicard.com |
You can also write and send a postal mail to seek a resolution to your SBI credit card related queries and concerns. Your requests in writing should be sent to any of the addresses given below.
SBI Card,
P.O. Bag 28,
GPO,
New Delhi – 110001
Or
Head office
SBI Card,
Correspondence Department,
DLF Infinity Towers,
Tower C, 10-12 Floor, Block 2, Building-3,
DLF Cyber City,
Gurgaon – 122002,
Haryana, India
If you do not get a satisfactory solution or if the concern is not resolved within the specified time, you can escalate the issue and take it to the notice of bank’s higher officials. The detailed grievance redressal process of SBI is mentioned below.
Step: 1 – Contact SBI Branch Manager:
The primary step in grievance redressal is to follow any of the below listed methods.
Step: 2 – Contact Network Nodal Officer
If your grievance is not resolved within 10 days of registering the complaint through the aforementioned means or when you’re not satisfied with the solution offered by the bank, you can contact SBI’s Network Nodal Officer of your state/city.
The list of Network Nodal Officers for each state is provided below. You can find your state/city specific officer and reach him through phone, fax, or e-mail.
| City/State | Address | Grievance Cell Contact Numbers | Grievance Cell e-mail Address |
|---|---|---|---|
| Ahmedabad (State of Gujarat & Union Territories of Daman and Dadra & Nagar Haveli) | General Manager State Bank of India, Local Head Office, Bhadra, Ahmedabad-380 001 | 079-25510883 079-25506648 079-25506050 Fax: 079-25506648 | agmcustomer.lhoahm@sbi.co.in |
| Bangalore (State of Karnataka) | General Manager State Bank of India, Local Head Office, 65, St. Mark's Road, Bangalore-560 001 | 080-25943030 080-25943500 Fax: 080-22124018 080-25943125 | agmcustomer.lhoban@sbi.co.in |
| Kolkata (States of West Bengal, Sikkim and U.T. of Andaman & Nicobar Islands) | General Manager State Bank of India, Local Head Office, Samriddhi Bhavan, 1, Strand Road, Kolkata- 700 001 | 033-22489333 033-22436531 033-22624954 Fax: 033-22435128 033-22435128 | agmcustomer.lhokol@sbi.co.in |
| Bhopal (States of Madhya Pradesh and Chhattisgarh) | General Manager State Bank of India, Local Head Office, Hoshangabad Road, Bhopal- 462 011 | 0755-4288210 0755-2576851 0755-2575226 Fax: 0755-4059200 0755-2550106 | agmcustomer.lhobho@sbi.co.in |
| Bhubaneswar (State of Orissa) | General Manager State Bank of India, Local Head Office, III/I, Pt. J. L. Nehru Marg, Bhubaneswar- 751 001 | 0674-2396580 0674-2396582 Fax: 0674-2390248 | agmcustomer.lhobbhu@sbi.co.in |
| Chandigarh (Chandigarh & States of HP, J & K, Punjab and the districts of Haryana) | General Manager State Bank of India Local Head Office, Sector 17-B, Chandigarh - 160 017 | 0172-2707391 0172-2707390 0712-4567633 Fax: 0712-2713968, 2720234, 4567629 | agmcustomer.lhochan@sbi.co.in |
| Chennai (State of Tamil Nadu & Pondicherry) | General Manager State Bank of India Local Head Office, Circletop House, 16, College Lane, Chennai - 600 006 | 044-28214285 044-28266141 Fax: 044-28214381 | agmcustomer.lhoche@sbi.co.in |
| Delhi (States of Delhi, Rajasthan, Uttaranchal & part of Haryana, districts of Agra, Aligarh, Etah, Ferozabad, Hathras, Baghpat, Mahamayanagar, Mainpuri, Mathura, Muzaffarnagar, Meerut, Saharanpur, Ghaziabad, Bulandshahr, Gautam Budh Ngr. Haryana Districts of Faridabad, Gurgaon and Sonepat. All districts of Uttaranchal | General Manager, State Bank of India, Local Head Office, 11, Sansad Marg, New Delhi - 110 001 | 011-23407121 011-23407657 011-23407447 011-23407480 Fax: 011-23361969 | agmcustomer.lhodel@sbi.co.in |
| Guwahati (7 States of North-East) | General Manager State Bank of India, Local Head Office, A.T. Road, Bharalumukh, Post Box No. 103, Guwahati-781 009. | 0361-2237663 0361-2237513 Fax: 0361-2237664, 2237819 | agmcustomer.lhoguw@sbi.co.in |
| Hyderabad (State of Andhra Pradesh) | General Manager State Bank of India, Local Head Office, Bank Street, Koti, Hyderabad - 500 095 | 040-24756925 040-23466108 Fax: 040-24751010 | agmcustomer.lhohyd@sbi.co.in |
| Lucknow (State of UP covering districts other than those mentioned under New Delhi) | General Manager State Bank of India, Local Head Office, New Administrative Building, Moti Mahal Marg, Hazratganj, Lucknow - 226 001 | 0522-2201492 0522-2201496 0522-2234012 0522-2295936 0522-2230401 Fax: 0522-2282573, 2231463 | agmcustomer.lholuc@sbi.co.in |
| Mumbai (States of Maharashtra & Goa) | General Manager State Bank of India Local Head office, Bandra Kurla Complex Mumbai - 400 051. | 022-6445525, 26445524, 26445532, 26445533, 26445432 ATM - 022 55514539, 55514540 Housing & Personal Loan - 26445543, 26445542 Fax: 26445505, 26445535, 26445530, 26445464 | agmcustomer.lhomum@sbi.co.in |
| Patna (States of Bihar and Jharkhand) | General Manager State Bank of India, Local Head Office, Judges Court Road, Patna - 800 001 | 0612-2209078 0612-2209005 0612-2209080 Fax: 0612-2209006, 2209072, 2238388 | agmcustomer.lhopat@sbi.co.in |
| Thiruvananthapuram (State of Kerala) | General Manager State Bank of India, Local head Office, S.S. Kovli Road, Thampanoor, Thiruvananthapuram – 695 001 | 0471-2377228 0471-2324088 0417-2377116 | agmcustomer.lhotri@sbi.co.in |
Step: 3 – Approach Principal Nodal Officer
If your issue is not resolved within 5 days of contacting network nodal officer, or if you don’t find the resolution suitable, you can escalate the issue to the bank’s Principal Nodal Officer. The contact details of the officer are as follows
Address: Principal Nodal Officer,
General Manager (NBG-Coordination),
State Bank of India,
Corporate Centre,
State Bank Bhavan, Madam Cama Road,
Mumbai 400 021
Fax No: 022-22742431
e-mail: gm.customer@sbi.co.in
Alternatively, you can also contact the bank’s Chairman at the following address
Address: Chairman,
State Bank of India,
Corporate Centre,
“State Bank Bhavan”, Madam Cama Road,
Mumbai 400 021
Fax: 022-22742431
e-mail: chairmansbi.customer@sbi.co.in
If you haven’t received resolution for your complaint/issue within 30 days of registering the complaint and when you’re not satisfied with the kind of solution received, you can contact Banking Ombudsman appointed by the Reserve Bank of India (RBI).
State Bank of India, popularly known as SBI, is one of the premier banks in India and is a fortune 500 company. SBI is a government owned organization and is the largest banking and financial services company in India. SBI offers an array of financial services and banking products including insurance, loans, accounts, deposits and investment options to cater to the banking needs of India. SBI credit cards are one of the most sought-after products in the financial market. The sheer convenience, array of features including low interest rates and easily accessible customer care make SBI credit cards the best in the market.
Display of any trademarks, tradenames, logos and other subject matters of intellectual property belong to their respective intellectual property owners. Display of such IP along with the related product information does not imply BankBazaar’s partnership with the owner of the Intellectual Property or issuer/manufacturer of such products.
In a bid to offer a better customer experience, SBI Card will soon adopt Artificial Intelligence (AI) and chatbot technologies. With almost 5.9 million users, SBI Card is the second largest credit card issuer in India. Hardayal Prasad, Managing Director & CEO, SBI Card said that these technologies will benefit SBI Card customers on a large scale. Talking about the increase in UPI-based transactions and growing digital wallets, Prasad said that SBI Card does not pose a threat. SBI Card is looking at the developments in the digital space as mere opportunities and not as a threat to the survival of physical cards. He further added that the plastic card era is here to stay in the country for sometime. He revealed that total spends on the SBI Card universe grew 80% in 2017. In addition to focus on technological improvements, SBI card will introduce new products and contribute to the ongoing growth in India’s payment ecosystem, added Prasad. He also revealed that about 50% of new SBI Card customers are coming from SBI since past couple of months. This is up from 35% previously.
29 March 2018
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