Santa Claus comes around just once a year. In the meantime, there are Credit Cards.

SBI Credit Card Customer Care Number

Looking for a toll-free number to contact SBI credit card customer care. Here is everything you can use to get in touch with SBI credit card department. From SBI credit card toll-free numbers, city-wise customer care helpline numbers, to customer care e-mail IDs, you will find every possible contact in this page.

  • SBI Credit Card toll free customer care number - 1800 180 1290
  • SBI Credit Card city-wise helpline number - 39 02 02 02 (prefix local STD code)
  • SBI Credit Card non-toll-free customer care number - 1860 180 1290

About SBI Bank Credit Card Customer Care

SBI Credit Card Customer Care Support:

To get in touch with the SBI representatives, individuals can call on 1860 180 1290 or 1800 180 1290 and clear their queries about anything that is related to credit cards offered by SBI.

SBI Customer Care Number 1860 180 1290 or 1800 180 1290

SBI Credit Card Customer Care Phone Numbers City Wise:

The customer care numbers which can be contacted by individuals residing in Bangalore, Delhi, Mumbai, Chennai, and Hyderabad in a bid to address their queries are mentioned in the table below:

Bangalore 080 - 2594 3030
Delhi 011 - 2336 1631 , 011 - 2334 5756 , 011 - 2336 1070
Mumbai 022 - 2644 5532 , 022 - 2644 5533
Chennai 044 - 2821 4635
Hyderabad 040 - 24756925

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SBI Credit Card Customer Care - SMS Number:

If the individual is busy and is unable to resolve his queries by calling the customer care executives, he/she can just send a SMS to the representatives. If the applicant wants to get information regarding the credit card, he/she needs to SMS ‘HELP’ to 5676791. While to get a call back for the representatives, the individual must send an SMS to 9212500888 typing ‘PROBLEM’. They would get a call from the representatives within the next 48 hours.

To get credit card account information SMS “HELP” to 5676791
To get a call back from SBI representatives SMS “PROBLEM” to 92125 00888 to get a call back within 48 hours.

SBI Credit Card Customer Care on Twitter:

Send too much time on social media? If the answer is yes, you can be use the time to clear the queries regarding SBI credit cards by just connecting with SBI cards on Twitter. The twitter handle for SBI cards is @SBICard_Connect.

SBI Customer Care on Twitter Use @SBICard_Connect to reach out to SBI card representatives.

SBI Credit Card Customer Care email ID:

To mail the queries as well to provide feedbacks, individuals can use the e-mail IDs mentioned below:

SBI Credit Card Customer Care Mail ID
SBI Credit Card Customer Care - Nodal Officer

Once the mail is received, the representatives will respond within 8 working days.

SBI Credit Card Customer Care Nodal/Escalation Contact Details:

If the cardholder doesn’t get a satisfactory solution to the query or it is not resolved within a specified time, he/she can get in touch with the Head of the Customer Service or the Chief Executive Officer at the e-mail ID mentioned below:

Customer Service Head
Chief Executive officer

SBI Credit Card Customer Care Postal Address

Individuals can also write a letter asking for resolution of their queries. The letter can be sent on any of the address mentioned below:

SBI Card,

P.O. Bag 28,


New Delhi – 110001 


Head office

SBI Card,

Correspondence Department,

DLF Infinity Towers,

Tower C, 10-12 Floor, Block 2, Building-3,

DLF Cyber City,

Gurgaon – 122002,

Haryana, India

SBI Credit Card Customer Care – Grievance Redressal

If no satisfactory solution is provided by the customer care representatives, the individuals can bring the matter to the notice of the bank officials. This can be done by contacting the grievance redressal cell. The process involved in trying to get in touch with the grievance redressal cell of SBI is mentioned below.

  • Call on 18004253800/1800112211 or send an SMS to 8008202020 typing ‘UNHAPPY’ to get a call back from the customer care representative or submit an online complaint or contact the branch manager where the SBI account is maintained.
  • If the grievance is not addressed within 10 days of registering the complaint through the ways mentioned above, the bank’s Network Nodal Officer of the state or city can be contacted through phone,fax or e-mail.

In the table mentioned below, you can find the Network Nodal Officers present in different states.

City/State Address Grievance Cell Contact Numbers Grievance Cell e-mail Address
Ahmedabad (State of Gujarat & Union Territories of Daman and Dadra & Nagar Haveli) General Manager State Bank of India, Local Head Office, Bhadra, Ahmedabad-380 001 079-25510883 079-25506648 079-25506050 Fax: 079-25506648
Bangalore (State of Karnataka) General Manager State Bank of India, Local Head Office, 65, St. Mark's Road, Bangalore-560 001 080-25943030 080-25943500 Fax: 080-22124018 080-25943125
Kolkata (States of West Bengal, Sikkim and U.T. of Andaman & Nicobar Islands) General Manager State Bank of India, Local Head Office, Samriddhi Bhavan, 1, Strand Road, Kolkata- 700 001 033-22489333 033-22436531 033-22624954 Fax: 033-22435128 033-22435128
Bhopal (States of Madhya Pradesh and Chhattisgarh) General Manager State Bank of India, Local Head Office, Hoshangabad Road, Bhopal- 462 011 0755-4288210 0755-2576851 0755-2575226 Fax: 0755-4059200 0755-2550106
Bhubaneswar (State of Orissa) General Manager State Bank of India, Local Head Office, III/I, Pt. J. L. Nehru Marg, Bhubaneswar- 751 001 0674-2396580 0674-2396582 Fax: 0674-2390248
Chandigarh (Chandigarh & States of HP, J & K, Punjab and the districts of Haryana) General Manager State Bank of India Local Head Office, Sector 17-B, Chandigarh - 160 017 0172-2707391 0172-2707390 0712-4567633 Fax: 0712-2713968, 2720234, 4567629
Chennai (State of Tamil Nadu & Pondicherry) General Manager State Bank of India Local Head Office, Circletop House, 16, College Lane, Chennai - 600 006 044-28214285 044-28266141 Fax: 044-28214381
Delhi (States of Delhi, Rajasthan, Uttaranchal & part of Haryana, districts of Agra, Aligarh, Etah, Ferozabad, Hathras, Baghpat, Mahamayanagar, Mainpuri, Mathura, Muzaffarnagar, Meerut, Saharanpur, Ghaziabad, Bulandshahr, Gautam Budh Ngr. Haryana Districts of Faridabad, Gurgaon and Sonepat. All districts of Uttaranchal General Manager, State Bank of India, Local Head Office, 11, Sansad Marg, New Delhi - 110 001 011-23407121 011-23407657 011-23407447 011-23407480 Fax: 011-23361969
Guwahati (7 States of North-East) General Manager State Bank of India, Local Head Office, A.T. Road, Bharalumukh, Post Box No. 103, Guwahati-781 009. 0361-2237663 0361-2237513 Fax: 0361-2237664, 2237819
Hyderabad (State of Andhra Pradesh) General Manager State Bank of India, Local Head Office, Bank Street, Koti, Hyderabad - 500 095 040-24756925 040-23466108 Fax: 040-24751010
Lucknow (State of UP covering districts other than those mentioned under New Delhi) General Manager State Bank of India, Local Head Office, New Administrative Building, Moti Mahal Marg, Hazratganj, Lucknow - 226 001 0522-2201492 0522-2201496 0522-2234012 0522-2295936 0522-2230401 Fax: 0522-2282573, 2231463
Mumbai (States of Maharashtra & Goa) General Manager State Bank of India Local Head office, Bandra Kurla Complex Mumbai - 400 051. 022-6445525, 26445524, 26445532, 26445533, 26445432 ATM - 022 55514539, 55514540 Housing & Personal Loan - 26445543, 26445542 Fax: 26445505, 26445535, 26445530, 26445464
Patna (States of Bihar and Jharkhand) General Manager State Bank of India, Local Head Office, Judges Court Road, Patna - 800 001 0612-2209078 0612-2209005 0612-2209080 Fax: 0612-2209006, 2209072, 2238388
Thiruvananthapuram (State of Kerala) General Manager State Bank of India, Local head Office, S.S. Kovli Road, Thampanoor, Thiruvananthapuram – 695 001 0471-2377228 0471-2324088 0417-2377116
  • If the query is not resolved within five days of contacting the Network Nodal Officer, the matter can be escalated to the Principal Nodal Officer of SBI. The Officer can be contacted at:

Address: Principal Nodal Officer,

General Manager (NBG-Coordination),

State Bank of India,

Corporate Centre,

State Bank Bhavan, Madam Cama Road,

Mumbai 400 021

Fax No: 022-22742431


Individuals can also contact SBI’s Chairman at the address mentioned below:

Address: Chairman,

State Bank of India,

Corporate Centre,

“State Bank Bhavan”, Madam Cama Road,

Mumbai 400 021

Fax: 022-22742431


If the individual’s query is not resolved within 30 days or he/she isn’t satisfied with the kind of solution that was provided, the Banking Ombudsman appointed by the Reserve Bank of India (RBI) can be contacted.

More About State Bank of India:

State Bank of India is the largest public sector bank in the country. It is one of the premier banks in the country and is owned by the government. The bank offers a variety of banking services to its customers. The credit cards offered by SBI are one of the sought-after products in the financial market. This is because it provides the individuals a variety of features and comes with low interest rates.

News About SBI Credit Card Customer Care Number

  • Sbi Card To Use Chatbots And Artificial Intelligence For A Better Customer Experience

    In a bid to offer a better customer experience, SBI Card will soon adopt Artificial Intelligence (AI) and chatbot technologies. With almost 5.9 million users, SBI Card is the second largest credit card issuer in India. Hardayal Prasad, Managing Director & CEO, SBI Card said that these technologies will benefit SBI Card customers on a large scale. Talking about the increase in UPI-based transactions and growing digital wallets, Prasad said that SBI Card does not pose a threat. SBI Card is looking at the developments in the digital space as mere opportunities and not as a threat to the survival of physical cards. He further added that the plastic card era is here to stay in the country for sometime. He revealed that total spends on the SBI Card universe grew 80% in 2017. In addition to focus on technological improvements, SBI card will introduce new products and contribute to the ongoing growth in India’s payment ecosystem, added Prasad. He also revealed that about 50% of new SBI Card customers are coming from SBI since past couple of months. This is up from 35% previously.

    29 March 2018

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