Santa Claus comes around just once a year. In the meantime, there are Credit Cards.

SBI Credit Card Customer Care Number

SBI Credit Card Customer Care Number
SBI Bank Credit Card 24*7 Toll free Number

With an aim to provide simple yet innovative banking solutions to its customers, the State Bank of India has grown to become a multinational public sector bank. For raising a complaint or clarifying any queries about your SBI credit card, you can refer to the following details

    You can reach an SBI customer care representative by dialing the following numbers:

  • Toll-free number: 1800 180 1290
  • Tolled number: 1860 180 1290
  • City-wise number: 39 02 02 02 (add your local the STD code as prefix. A detailed city-wise break-up of numbers is provided below)

Both personal and corporate credit cardholders can call these numbers to have any of their queries addressed.

About State Bank of India Credit Card Customer Care

If you have any queries, complaints, or feedback to provide SBI with regards to your SBI credit card, you can always contact the bank’s customer care executives using any of the methods mentioned. Moreover, their customer service centre can also help you find and apply for a credit card.

SBI 24x7 City-Wise Credit Card Customer Care Number

Prefix your city STD code and dial 39 02 02 02 to talk to a customer care executive in your city.

Whether you are using the toll-free or the tolled number to contact the customer service centre, make sure you have the following details handy. This will help you with the IVR process:

  • Your 16-digit card number
  • Card expiry date
  • Your date of birth in DDMMYYYY format
  • Access to your registered phone number (an OTP will be sent to this number)
  • Your 4-digit PIN

Depending on your concern or query, you may need one or all of these details.

SBI Credit Card Missed Call Service

Don’t want to have to go through the hassle of calling and waiting for someone to pick up your call? Then register for SBI’s missed call service. You can access credit card information by simply giving a missed call from your registered number to the following phone numbers:

Information Number
Balance enquiry 8422845512
Summary of reward points 8422845514
Status of last payment 8422845515
Available credit limit and cash limit 8422845513

You will receive the information you are looking for in the form of an SMS. This SMS will be sent to your registered mobile number.

SBI Credit Card SMS Customer Care Service

You can also have your credit card queries addressed by using SBI’s Simply SMS service. All you need to do is type your SMS in the format provided and send it to 5676791 from your registered mobile number.

Information SMS Format
Balance enquiry BAL "last 4 digits of your card"
Subscription to e-statement ESTMT "last 4 digits of your card"
Block stolen or lost card BLOCK "last 4 digits of your card"
Status of last payment PAYMENT "last 4 digits of your card"
Request for duplicate statement DSTMT "last 4 digits of your card"
Reward point summary REWARD "last 4 digits of your card"
Available cash limit or credit limit AVAIL "last 4 digits of your card"

Note: You will be charged a premium for each SMS. The amount you will be charged will depend on your telephone operator and SMS provider.

SBI Credit Card Enquiries

In Case of Card Theft: In case your card has been lost or is stolen, please call 1800 180 1290 (toll-free) or 1860 180 1290 (tolled number). Alternatively, you can prefix your local STD code and dial 39 02 02 02.

This number will direct you to an IVR. Ensure that you dial ‘2’ to report your card as lost or stolen.

If you prefer blocking your SBI credit card card online, visit sbicard.com and select ‘Block Lost/Stolen Card’. Alternatively, you can also SMS BLOCK "the last 4 digits of the card" from your registered phone number and send it to 5676791.

In Case of Your Card Being Blocked: If your card has been blocked due to suspicious activity, you can unblock it by calling the customer service centre.

If your card account has been permanently closed but you wish to re-activate it, you can request for the same by calling the customer service centre. However, this must be done within 3 months of your card being blocked. If you wish to reactivate your card post this period, you will need to apply for a new card.

In Case of Over Utilisation of Your Card: If the SBI credit limit on your card has been exhausted, your card may be blocked. To unblock it, follow these steps:

  • Make an immediate payment and bring down the amount owed on your card below the credit limit.
  • If this is an error, you can call the customer care hotline.

SBI Credit Card International Helpline Number

If you are an NRI customer, you can have your queries addressed by calling SBI’s international helpline number.

Country Toll-Free Number
Australia 1800 012 473
Belgium 80 076 562
Bahrain 80 801 724
Canada 1866 3284 209
France 800 740 849
Germany 800 183 0736
Hong Kong 800 932 045
Italy 800 789 407
Japan 006 633 812 439
New Zealand 800 449 909
Netherlands 800 022 3031
Oman 800 757 92
Qatar 00800 100 157
Russia 810 800 293 010 12
South Africa 800 982 360
Saudi Arabia 800 814 4209
Singapore 800 101 2333
USA 1866 328 4209
UAE 800 091 190 05
UK 808 101 7633

You can also consider contacting the relationship manager at SBI’s representative offices (Ros) in the UAE.

Office Address Email id
State Bank of India, Representative Office, Dubai, UAE State Bank of India, Representative Office, P.O. Box - 126959 Room No. 110, 1st Floor, The Business Centre, Khalid Bin Walid Road (Bur Juman Metro Station Exit 4), Bur Dubai, Tel: +971 43537336 Fax: +971 43536199
  • cro.rodubai@sbi.co.in
  • dubai@sbi.co.in
State Bank of India, Representative Office, Abu Dhabi, UAE State Bank of India, Representative Office, P.O. Box - 111783, Office 2303, Commercial Tower (Tower A), Behind City Seasons Hotel / Honda Showroom, Electra Road, Abu Dhabi, UAE Tel: +971 24469488 Fax: +971 24469489
  • sbi.roabudhabi@statebank.com

SBI Email Address

If you prefer contacting SBI via email, you can send an email to the bank. You can send an email by visiting www.sbicard.com/en/contact-us/personal.page#title.

Navigate to the bottom of the page and you will see the ‘Email Us’ option. Select the option, fill in the details, and send it to the bank.

Alternatively, you can send an email to customercare@sbicard.com

Credit Card Grievance Redressal

If your concern hasn’t been adequately addressed by the bank’s customer care centre, you can always follow the escalation matrix and have your concerns addressed.

The escalation matrix is as follows:

Query Resolution
  • Contact a customer service representative via phone, email, or SMS.
  • Visit the branch in person and have your concern addressed.
Complaint Management Team
  • A team of experienced managers and specialists will look into your complaint.
  • Complaints will be tracked via TAT and auto escalations.
Nodal Officer
  • The officer appointed will have substantial experience and would have worked in various departments over the course of their tenure at SBI.
  • The nodal officer will report to the head of customer service.

You can also write to the manager at the following address:

Manager – Customer Services

SBI Cards & Payment Services Pvt. Ltd.
DLF Infinity Towers, Tower C,
12th Floor, Block 2, Building 3,
DLF Cyber City,
Gurgaon 122002 (Haryana) India

If you aren't pleased with your interaction with the grievance redressal officer, you can escalate any prior query by filling out the form for the same. Ensure that the mobile number you provide is your registered mobile number since you will receive an OTP which you will need to enter.

Nodal Officer Contact Details

To get in touch with the nodal officer, you can send an email to nodalofficer@sbicard.com.

Alternatively, you can also send a letter and address it to:

Nodal Officer, SBI Card

PO bag 28 – GPO

New Delhi 110001

Here are the details to contact the principal nodal officer, Ms Rupali Bhardwaj:

  • Email: PrincipalNodalOfficer@sbicard.com.

If you aren’t satisfied with the response that you get from the principal nodal officer, you can send an email to the customer service head. Address your email to CustomerServiceHead@sbicard.com.

Write to SBI

Putting your query into words and sending it by post is also an option that SBI provides. You can address your letters to:

Correspondence:

SBI Card, P.O. Bag 28,

GPO, New Delhi 110001

Head Office:

SBI Card, Correspondence Department,

DLF Infinity Towers,

Tower C, 10-12 Floor, Block 2, Building 3,

DLF Cyber City,

Gurgaon – 122002,

Haryana, India

To contact a branch office, please use these addresses:

Location Address
Kolkata

SBI Card, 3rd floor, Block A, Apeejay House, 15 Park Street, Kolkata, West Bengal, India - 700 016.

Monday to Saturday: 10:00 a.m. to 4:00 p.m. (Closed on 2nd and 4th Saturdays)

Chennai

SBI Card, 10th Floor, TVH Agnitio Park, No.141 Rajiv Gandhi Salai, Kandanchavadi, Chennai, Tamil Nadu, India-600096.

Monday to Saturday: 10:00 a.m. to 4:00 p.m. (Closed on 2nd and 4th Saturdays)

Delhi

SBI Card, Fourth Floor, Unit No. 401,402, Aggarwal Millennium Tower, E-1,2,3- Netaji Subhash Palace, Wazirpur, Delhi, New Delhi, India -34.

Monday to Saturday: 10:00 a.m. to 4:00 p.m. (Closed on 2nd and 4th Saturdays)

Ahmedabad

SBI Card, Corporate house, Ashram Road, Gujarat, Ahmedabad, India-380009.

Monday to Saturday: 10:00 a.m. to 4:00 p.m. (Closed on 2nd and 4th Saturdays)

Cochin

Cochin Shipyard, Mahatma Gandhi Rd, Perumanoor, Ernakulam, Kerala 682015.

Monday to Saturday: 10:00 a.m. to 4:00 p.m. (Closed on 2nd and 4th Saturdays)

Secunderabad

SBI Card, Unit Nos. 3C, 3D & 3E, 3rd Floor, Queens Plaza, 1-8-382, Queens Plaza S.P. Road, Secunderabad, Telangana, India-500003.

Monday to Saturday: 10:00 a.m. to 4:00 p.m. (Closed on 2nd and 4th Saturdays)

Bangalore

SBI Card, Unit Nos. 1001 – 1002, 10th Floor, A- Block, Embassy Heights, 13, Magrath Road, Ashok Nagar, Bangalore, Karnataka, India-60025.

Monday to Saturday: 10:00 a.m. to 4:00 p.m. (Closed on 2nd and 4th Saturdays)

Coimbatore

Sarvajana Higher Sec School Campus, No. 23, Avinashi Rd, Peelamedu, Coimbatore, Tamil Nadu 641004.

Monday to Saturday: 10:00 a.m. to 4:00 p.m. (Closed on 2nd and 4th Saturdays)

Lucknow

SBI Card, 5th Floor, BBD Viraj Tower, Vibhuti Khand, Gomti Nagar, Lucknow, Uttar Pradesh, India-226010.

Monday to Saturday: 10:00 a.m. to 4:00 p.m. (Closed on 2nd and 4th Saturdays)

Jaipur

SBI Card, S3-S7, First Floor, Geejgarh Tower, Hawa Sadak, Civil Lines, Jaipur, Rajasthan, India-302006.

Monday to Saturday: 10:00 a.m. to 4:00 p.m. (Closed on 2nd and 4th Saturdays)

Chandigarh

SBI Card, SCO 171-172, Ground Floor, Madhya Marg, Sector – 8, Chandigarh, Chandigarh, India.

Monday to Saturday: 10:00 a.m. to 4:00 p.m. (Closed on 2nd and 4th Saturdays)

Mumbai

SBI Card, 301-B, 3rd Floor, Silver Utopia, Cardinal Gracious Road (Guru Hargovindji Road), Andheri East, Chakala, Mumbai, Mumbai Rural, Maharashtra, India- 400059.

Monday to Saturday: 10:00 a.m. to 4:00 p.m. (Closed on 2nd and 4th Saturdays)

Mumbai Corporate Centre

State Bank of India, Madam Cama Road Branch, State Bank Bhavan Nariman Point Mumbai 400021.

Monday to Saturday: 10:00 a.m. to 4:00 p.m. (Closed on 2nd and 4th Saturdays)

Pune

SBI Card, 6th Floor, Suyog Platinum (Adjacent to Conrad Hotel), Mangaldas Road, Pune, Maharashtra, India- 411001.

Monday to Saturday: 10:00 a.m. to 4:00 p.m. (Closed on 2nd and 4th Saturdays)

Bhubaneshwar

SBI Card, 16 & 17, 1st floor, Block 1 & 2, BMC Bhawani Mall, Saheed Nagar, Bhubaneshwar, Orrisa, India-751007.

Monday to Saturday: 10:00 a.m. to 4:00 p.m. (Closed on 2nd and 4th Saturdays)

Gurgaon

SBI Card, 2nd Floor, DLF Infinity Towers, Tower B, Block 2, Building 4, DLF Cyber City, Gurgaon, Haryana, India-122002.

Monday to Saturday: 10:00 a.m. to 4:00 p.m. (Closed on 2nd and 4th Saturdays)

Bhopal

SBI Main Branch, New Market, T.T. Nagar Bhopal 462003.

Monday to Saturday: 10:00 a.m. to 4:00 p.m. (Closed on 2nd and 4th Saturdays)

Guwahati

SBI RACPC, 4th Floor, Swagata Square, ABC Point, Bhangagarah, Guwahati-781005.

Monday to Saturday: 10:00 a.m. to 4:00 p.m. (Closed on 2nd and 4th Saturdays)

Indore

SBI GPO Main Branch, Near GPO Post Office, AB Road, Indore-452001.

Monday to Saturday: 10:00 a.m. to 4:00 p.m. (Closed on 2nd and 4th Saturdays)

Jamshedpur

State Bank of India, Sakchi Branch, 108, Sayon Complex SNP Area, Sakchi, Jamshedpur 831 001.

Monday to Saturday: 10:00 a.m. to 4:00 p.m. (Closed on 2nd and 4th Saturdays)

Ludhiana

State Bank of India - Main Branch, Civil Lines, Near Fountain Chowk, Ludhiana-141001.

Monday to Saturday: 10:00 a.m. to 4:00 p.m. (Closed on 2nd and 4th Saturdays)

Nagpur

State Bank of India, Regional Branch Operation, 2nd Floor, Region-1, Zonal Office, Kingsway, Nagpur-440001.

Monday to Saturday: 10:00 a.m. to 4:00 p.m. (Closed on 2nd and 4th Saturdays)

Patna

State Bank of India, Maurya Lok Complex branch, Maurya Lok Complex, Dak Bungalow Road, Patna-Bihar-800002.

Monday to Saturday: 10:00 a.m. to 4:00 p.m. (Closed on 2nd and 4th Saturdays)

Raipur

State Bank of India, Main Branch, Jai Stambh Chowk, Raipur 492 001.

Monday to Saturday: 10:00 a.m. to 4:00 p.m. (Closed on 2nd and 4th Saturdays)

Surat

State Bank of India, Station Road Branch, Una Pani Road, Near Amisha Hotel, Surat, Gujarat-395003.

Monday to Saturday: 10:00 a.m. to 4:00 p.m. (Closed on 2nd and 4th Saturdays)

Trivandrum

State Bank of India, MG Road Opp. to AGS office, Trivandrum-695001.

Monday to Saturday: 10:00 a.m. to 4:00 p.m. (Closed on 2nd and 4th Saturdays)

Vadodara

State Bank of India, Mandvi Branch, Opp. Jamnabai Hospital, Vadodara, Gujarat.

Monday to Saturday: 10:00 a.m. to 4:00 p.m. (Closed on 2nd and 4th Saturdays)

Vijayawada

State Bank of India, SME Patamatta Branch, Beside Auto Nagar Bus Stand, Opp. Ramakrishna theatre, Vijayawada 520007.

Monday to Saturday: 10:00 a.m. to 4:00 p.m. (Closed on 2nd and 4th Saturdays)

Vishakhapatnam

State Bank of India, Main Branch, Rednam Gardens, Old jail road, Vishakhapatnam 530002.

Monday to Saturday: 10:00 a.m. to 4:00 p.m. (Closed on 2nd and 4th Saturdays)

Other Ways to Get in Touch with SBI’s Credit Card Customer Care

Via E-mail

You can always address your concerns by writing to this address:

Manager- Customer Services

SBI Cards & Payment Services Ltd.

DLF Infinity Towers, Tower C, 12th Floor, Block 2, Building 3, DLF Cyber City,

Gurgaon -122002(Haryana) India.

Via Twitter

You can always tweet to @SBICard_Connect to bring up an issue

Escalation of query

In the unlikely event of wanting to escalate your query, you can call 1860-180-7777

Via Fax

Fax any documents related to your credit card queries to 0124 2567131.

FAQs on SBI Credit Card Customer Care

  1. Is there any number I can call for any transactions related to my IRCTC SBI Credit Card?
  2. If you have the IRCTC SBI Credit Card, you can call 1800 180 1295 to have your queries addressed. If you are looking for a city-wise number, prefix your STD code and dial 39 02 12 12.

  3. What do I do if I lose my corporate credit card when overseas?
  4. If you lose your corporate credit card while overseas, you can call the 24x7 Visa toll-free number.

  5. How can I close my SBI credit card account?
  6. You can write to SBI or call the customer care helpline number and place a request for closure of your card account. Do remember that you will be allowed to close your card account only if all dues on the card have been paid in full.

  7. Will I be charged if I request for a card to be re-issued?
  8. Yes, you will be charged Rs.100 + applicable taxes if you request for a re-issue or a replacement of your card.

  9. How long will it take for me to receive a re-issued card?
  10. It will take 7 business days for you to receive your replacement card.

  11. What do I do if my card is not authenticated or accepted at a point of sale terminal?
  12. You can always call the customer care hotline number if your card is not authenticated at a point of sale terminal. Do check the expiry date of your card and see if you have entered the PIN correctly.

  13. What do I do if there is no response after I send an email to head.customercare@sbigeneral.in ?
  14. If your issue has not been addressed after sending an email to the above id, you can always write to Head – Compliance, Legal & CS - gro@sbigeneral.in

  15. Can I connect to SBI customer care via Twitter?
  16. Yes, you can write to their Twitter handle, @SBICard_Connect

  17. For how many hours in a day is the line, 1800 22 1111 available?
  18. You can call this number from Monday to Saturday, between 8 a.m. to 8 p.m.

  19. Is there any way to register my complaint on the website?
  20. You can visit http://igms.irda.gov.in and bring up your issues and queries.

News About SBI Credit Card Customer Care Number

  • Sbi Card To Use Chatbots And Artificial Intelligence For A Better Customer Experience

    In a bid to offer a better customer experience, SBI Card will soon adopt Artificial Intelligence (AI) and chatbot technologies. With almost 5.9 million users, SBI Card is the second largest credit card issuer in India. Hardayal Prasad, Managing Director & CEO, SBI Card said that these technologies will benefit SBI Card customers on a large scale. Talking about the increase in UPI-based transactions and growing digital wallets, Prasad said that SBI Card does not pose a threat. SBI Card is looking at the developments in the digital space as mere opportunities and not as a threat to the survival of physical cards. He further added that the plastic card era is here to stay in the country for sometime. He revealed that total spends on the SBI Card universe grew 80% in 2017. In addition to focus on technological improvements, SBI card will introduce new products and contribute to the ongoing growth in India’s payment ecosystem, added Prasad. He also revealed that about 50% of new SBI Card customers are coming from SBI since past couple of months. This is up from 35% previously.

Credit Card Customer Care By Bank

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