Santa Claus comes around just once a year. In the meantime, there are Credit Cards.
  • SBI Credit Card Customer Care Number

    SBI Credit Card Customer Care Number
    SBI Bank Credit Card 24*7 Toll free Number

    With an aim to provide simple yet innovative banking solutions to its customers, the State Bank of India has grown to become a multinational public sector bank. For raising a complaint or clarifying any queries about your SBI credit card, you can refer to the following details.

      You can reach an SBI customer care representative by dialing the following numbers:

    • Toll-free number: 1800 180 1290
    • Tolled number: 1860 180 1290/ 1860 500 1290
    • City-wise number: 39 02 02 02 (add your local STD code as the prefix. A detailed city-wise break-up of numbers is provided below)

    Both personal and corporate credit cardholders can call these numbers to have any of their queries addressed.

    About State Bank of India Credit Card Customer Care

    If you have any queries, complaints, or feedback to provide SBI with regards to your SBI credit card, you can always contact the bank’s customer care executives using any of the methods mentioned. Moreover, their customer service centre can also help you find and apply for a credit card.

    SBI 24x7 City-Wise Credit Card Customer Care Number

    Prefix your city STD code and dial 39 02 02 02 to talk to a customer care executive in your city.

    Whether you are using the toll-free or the toll number to contact the customer service centre, make sure you have the following details handy. This will help you with the IVR process:

    • Your 16-digit card number
    • Card expiry date
    • Your date of birth in DDMMYYYY format
    • Access to your registered phone number (an OTP will be sent to this number)
    • Your 4-digit PIN

    Depending on your concern or query, you may need one or all of these details.

    SBI Credit Card Missed Call Service

    Don’t want to have to go through the hassle of calling and waiting for someone to pick up your call? Then register for SBI’s missed call service. You can access credit card information by simply giving a missed call from your registered number to the following phone numbers:

    Information Number
    Balance enquiry 8422845512
    Summary of reward points 8422845514
    Status of last payment 8422845515
    Available credit limit and cash limit 8422845513

    You will receive the information you are looking for in the form of an SMS. This SMS will be sent to your registered mobile number.

    SBI Credit Card SMS Customer Care Service

    You can also get your credit card queries addressed by using SBI’s Simply SMS service. All you need to do is type your SMS in the format provided and send it to 5676791 from your registered mobile number.

    Information SMS Format
    Balance enquiry BAL "last 4 digits of your card"
    Subscription to e-statement ESTMT "last 4 digits of your card"
    Block stolen or lost card BLOCK "last 4 digits of your card"
    Status of last payment PAYMENT "last 4 digits of your card"
    Request for duplicate statement DSTMT "last 4 digits of your card"
    Reward point summary REWARD "last 4 digits of your card"
    Available cash limit or credit limit AVAIL "last 4 digits of your card"

    Note: You will be charged a premium for each SMS. The amount you will be charged will depend on your telephone operator and SMS provider.

    SBI Credit Card Enquiries

    In Case of Card Theft: In case your card has been lost or is stolen, please call 1800 180 1290 (toll-free) or 1860 180 1290 (tolled number). Alternatively, you can prefix your local STD code and dial 39 02 02 02.

    This number will direct you to an IVR. Ensure that you dial ‘2’ to report your card as lost or stolen.

    If you prefer blocking your SBI credit card card online, visit sbicard.com and select ‘Block Lost/Stolen Card’. Alternatively, you can also SMS BLOCK "the last 4 digits of the card" from your registered phone number and send it to 5676791.

    In Case of Your Card Being Blocked: If your card has been blocked due to suspicious activity, you can unblock it by calling the customer service centre.

    If your card account has been permanently closed, but you wish to re-activate it, you can request the same by calling the customer service centre. However, this must be done within three months of your card being blocked. If you wish to reactivate your card post this period, you will need to apply for a new card.

    In Case of Over Utilisation of Your Card: If the SBI credit limit on your card has been exhausted, your card may be blocked. To unblock it, follow these steps:

    • Make an immediate payment and bring down the amount owed on your card below the credit limit.
    • If this is an error, you can call the customer care hotline.

    SBI Credit Card International Helpline Number

    If you are an NRI customer, you can have your queries addressed by calling SBI’s international helpline number.

    Country Toll-Free Number
    Australia 1800 012 473
    Belgium 80 076 562
    Bahrain 80 801 724
    Canada 1866 3284 209/1855 7395 071
    France 800 740 849
    Germany 800 183 0736
    Hong Kong 800 932 045
    Italy 800 789 407
    Japan 006 633 812 439
    New Zealand 800 449 909
    Netherlands 800 022 3031
    Oman 800 757 92
    Qatar 00800 100 157
    Russia 810 800 293 010 12
    South Africa 800 982 360
    Saudi Arabia 800 814 4209
    Singapore 800 101 2333
    USA 1866 328 4209
    UAE 800 091 190 05
    UK 808 101 7633/ 0808 2347 343

    State Bank of India’s DIFC Branch was formed in January 2007. It aims at integrating trade and industrial banking requirements between India and the UAE. The contact details of the SBI Dubai office are mentioned below:

    Office Address Contact Details
    State Bank of India, Dubai, UAE 709-710, Level 7, Gate Precinct Buildings 3, Dubai International Financial Centre, Dubai, United Arab Emirates Phone number: +971.4.3266675, Fax: +971.4.3544429, Post Box number: 482033, Email: sbidifc.ae@statebank.com

    SBI Email Address

    If you prefer contacting SBI via email, you can send an email to the bank. You can send an email by visiting www.sbicard.com/en/contact-us/personal.page#title.

    Navigate to the bottom of the page, and you will see the ‘Email Us’ option. Select the option, fill in the details, and send it to the bank.

    Alternatively, you can send an email to customercare@sbicard.com

    Credit Card Grievance Redressal

    If your concern hasn’t been adequately addressed by the bank’s customer care centre, you can always follow the escalation matrix and have your concerns addressed.

    The escalation matrix is as follows:

    Query Resolution
    • Contact a customer service representative via phone, email, or SMS.
    • Visit the branch in person and have your concern addressed.
    Complaint Management Team
    • A team of experienced managers and specialists will look into your complaint.
    • Complaints will be tracked via TAT and auto escalations.
    Nodal Officer
    • The officer appointed will have substantial experience and would have worked in various departments over the course of their tenure at SBI.
    • The nodal officer will report to the head of the customer service.

    You can also write to the manager at the following address:

    Manager – Customer Services

    SBI Cards & Payment Services Pvt. Ltd.
    DLF Infinity Towers, Tower C,
    12th Floor, Block 2, Building 3,
    DLF Cyber City,
    Gurgaon 122002 (Haryana) India

    If you aren't pleased with your interaction with the grievance redressal officer, you can escalate any prior query by filling out the form for the same. Ensure that the mobile number you provide is your registered mobile number since you will receive an OTP, which you will need to enter.

    Nodal Officer Contact Details

    To get in touch with the nodal officer, you can send an email to nodalofficer@sbicard.com.

    Alternatively, you can also send a letter and address it to:

    Nodal Officer, SBI Card

    PO bag 28 – GPO

    New Delhi 110001

    Here are the details to contact the principal nodal officer, Ms Rupali Bhardwaj:

    • Email: PrincipalNodalOfficer@sbicard.com.

    If you aren’t satisfied with the response that you get from the principal nodal officer, you can send an email to the customer service head. Address your email to CustomerServiceHead@sbicard.com.

    Write to SBI

    Putting your query into words and sending it by post is also an option that SBI provides. You can address your letters to:

    Correspondence:

    SBI Card, P.O. Bag 28,

    GPO, New Delhi 110001

    Head Office:

    SBI Card, Correspondence Department,

    DLF Infinity Towers,

    Tower C, 10-12 Floor, Block 2, Building 3,

    DLF Cyber City,

    Gurgaon – 122002,

    Haryana, India

    To contact a branch office, please use these addresses:

    Note: All Banks will be closed on 2nd and 4th Saturdays

    Location Address
    Kolkata

    SBI Card,

    3rd floor,

    Block A,

    Apeejay House,

    15 Park Street,

    Kolkata,

    West Bengal,

    India - 700 016.

    Monday to Saturday: 10:00 a.m. to 4:00 p.m.

    Chennai

    SBI Card,

    10th Floor,

    TVH Agnitio Park,

    No.141 Rajiv Gandhi Salai,

    Kandanchavadi,

    Chennai,

    Tamil Nadu,

    India-600096.

    Monday to Saturday: 10:00 a.m. to 4:00 p.m.

    Delhi

    SBI Card,

    Fourth Floor,

    Unit No. 401,402,

    Aggarwal Millennium Tower,

    E-1,2,3- Netaji Subhash Palace,

    Wazirpur,

    Delhi,

    New Delhi,

    India -34.

    Monday to Saturday: 10:00 a.m. to 4:00 p.m.

    Ahmedabad

    SBI Card,

    Corporate house,

    Ashram Road, Gujarat,

    Ahmedabad,

    India-380009.

    Monday to Saturday: 10:00 a.m. to 4:00 p.m.

    Cochin

    Cochin Shipyard,

    Mahatma Gandhi Rd,

    Perumanoor, Ernakulam,

    Kerala 682015.

    Monday to Saturday: 10:00 a.m. to 4:00 p.m.

    Secunderabad

    SBI Card,

    Unit Nos. 3C, 3D & 3E,

    3rd Floor, Queens Plaza, 1-8-382,

    Queens Plaza S.P. Road, Secunderabad,

    Telangana, India-500003.

    Monday to Saturday: 10:00 a.m. to 4:00 p.m.

    Bangalore

    SBI Card,

    Unit Nos. 1001 – 1002, 10th Floor,

    A- Block, Embassy Heights,

    13, Magrath Road, Ashok Nagar, Bangalore,

    Karnataka, India-60025.

    Monday to Saturday: 10:00 a.m. to 4:00 p.m.

    Coimbatore

    Sarvajana Higher Sec School Campus,

    No. 23, Avinashi Rd, Peelamedu,

    Coimbatore, Tamil Nadu 641004.

    Monday to Saturday: 10:00 a.m. to 4:00 p.m.

    Lucknow

    SBI Card,

    5th Floor, BBD Viraj Tower,

    Vibhuti Khand, Gomti Nagar, Lucknow,

    Uttar Pradesh, India-226010.

    Monday to Saturday: 10:00 a.m. to 4:00 p.m.

    Jaipur

    SBI Card,

    S3-S7, First Floor, Geejgarh Tower,

    Hawa Sadak, Civil Lines,

    Jaipur, Rajasthan, India-302006.

    Monday to Saturday: 10:00 a.m. to 4:00 p.m.

    Chandigarh

    SBI Card,

    SCO 171-172, Ground Floor,

    Madhya Marg, Sector – 8, Chandigarh,

    Chandigarh, India.

    Monday to Saturday: 10:00 a.m. to 4:00 p.m.

    Mumbai

    SBI Card,

    301-B, 3rd Floor, Silver Utopia,

    Cardinal Gracious Road (Guru Hargovindji Road), Andheri East,

    Chakala, Mumbai,

    Mumbai Rural, Maharashtra, India- 400059.

    Monday to Saturday: 10:00 a.m. to 4:00 p.m.

    Mumbai Corporate Centre

    State Bank of India,

    Madam Cama Road Branch,

    State Bank Bhavan Nariman Point

    Mumbai 400021.

    Monday to Saturday: 10:00 a.m. to 4:00 p.m.

    Pune

    SBI Card,

    6th Floor, Suyog Platinum (Adjacent to Conrad Hotel),

    Mangaldas Road,

    Pune, Maharashtra,

    India- 411001.

    Monday to Saturday: 10:00 a.m. to 4:00 p.m.

    Bhubaneshwar

    SBI Card,

    16 & 17, 1st floor, Block 1 & 2,

    BMC Bhawani Mall, Saheed Nagar,

    Bhubaneshwar,

    Orrisa, India-751007.

    Monday to Saturday: 10:00 a.m. to 4:00 p.m.

    Gurgaon

    SBI Card,

    2nd Floor, DLF Infinity Towers, Tower B, Block 2, Building 4,

    DLF Cyber City, Gurgaon,

    Haryana, India-122002.

    Monday to Saturday: 10:00 a.m. to 4:00 p.m.

    Bhopal

    SBI Main Branch, New Market,

    T.T. Nagar Bhopal 462003.

    Monday to Saturday: 10:00 a.m. to 4:00 p.m.

    Guwahati

    SBI RACPC,

    4th Floor,

    Swagata Square, ABC Point,

    Bhangagarah,

    Guwahati-781005.

    Monday to Saturday: 10:00 a.m. to 4:00 p.m.

    Indore

    SBI GPO Main Branch,

    Near GPO Post Office,

    AB Road,

    Indore-452001.

    Monday to Saturday: 10:00 a.m. to 4:00 p.m.

    Jamshedpur

    State Bank of India,

    Sakchi Branch,

    108, Sayon Complex SNP Area,

    Sakchi,

    Jamshedpur 831 001.

    Monday to Saturday: 10:00 a.m. to 4:00 p.m.

    Ludhiana

    State Bank of India - Main Branch,

    Civil Lines, Near Fountain Chowk,

    Ludhiana-141001.

    Monday to Saturday: 10:00 a.m. to 4:00 p.m.

    Nagpur

    State Bank of India,

    Regional Branch Operation,

    2nd Floor, Region-1,

    Zonal Office, Kingsway,

    Nagpur-440001.

    Monday to Saturday: 10:00 a.m. to 4:00 p.m.

    Patna

    State Bank of India,

    Maurya Lok Complex branch, Maurya Lok Complex,

    Dak Bungalow Road,

    Patna-Bihar-800002.

    Monday to Saturday: 10:00 a.m. to 4:00 p.m.

    Raipur

    State Bank of India,

    Main Branch,

    Jai Stambh Chowk,

    Raipur 492 001.

    Monday to Saturday: 10:00 a.m. to 4:00 p.m.

    Surat

    State Bank of India,

    Station Road Branch,

    Una Pani Road, Near Amisha Hotel,

    Surat, Gujarat-395003.

    Monday to Saturday: 10:00 a.m. to 4:00 p.m.

    Trivandrum

    State Bank of India,

    MG Road Opp. to AGS office,

    Trivandrum-695001.

    Monday to Saturday: 10:00 a.m. to 4:00 p.m.

    Vadodara

    State Bank of India,

    Mandvi Branch, Opp. Jamnabai Hospital,

    Vadodara, Gujarat.

    Monday to Saturday: 10:00 a.m. to 4:00 p.m.

    Vijayawada

    State Bank of India,

    SME Patamatta Branch,

    Beside Auto Nagar Bus Stand, Opp. Ramakrishna theatre,

    Vijayawada 520007.

    Monday to Saturday: 10:00 a.m. to 4:00 p.m.

    Vishakhapatnam

    State Bank of India,

    Main Branch, Rednam Gardens,

    Old jail road,

    Vishakhapatnam 530002.

    Monday to Saturday: 10:00 a.m. to 4:00 p.m.

    Other Ways to Get in Touch with SBI’s Credit Card Customer Care

    Via E-mail

    You can always address your concerns by writing to this address:

    Manager- Customer Services

    SBI Cards & Payment Services Ltd.

    DLF Infinity Towers, Tower C, 12th Floor, Block 2, Building 3, DLF Cyber City,

    Gurgaon -122002(Haryana) India.

    Via Twitter

    You can always tweet to @SBICard_Connect to bring up an issue

    Escalation of query

    In the unlikely event of wanting to escalate your query, you can call 1860-180-7777

    Via Fax

    Fax any documents related to your credit card queries to 0124 2567131.

    SBI Ombudsman Scheme

    The Ombudsman scheme was introduced with the aim of enabling a resolution of all complaints from the customers related to services that are offered by the banks. This also facilitates satisfaction and settlement of all complaints of customers.

    Ombudsmen are known to be impartial and independent, and they offer free service. They also investigate complaints that have not been solved by the banks.

    You can easily get in touch with the Banking Ombudsman if you have not received any ‘final response’ within 30 days. The Banking Ombudsman Scheme is inexpensive and is a forum for customers to get a resolution for their complaints. The Banking Ombudsman Scheme was introduced under Section 35 A of the Banking Regulation Act, 1949, by RBI.

    20 Banking Ombudsmen have now been appointed with offices in state capitals. The addresses and also contact details of the Banking Ombudsman offices are under Annex I of the Scheme. You can file a complaint before the Banking Ombudsman if there is no reply from the bank within a certain period of time.

    You can file a complaint with the Banking Ombudsman by writing a letter to the Ombudsman.

    FAQs on SBI Credit Card Customer Care

    1. What do I do if I lose my corporate credit card when overseas?

      If you lose your corporate credit card while overseas, you can call the 24x7 Visa toll-free number.

    2. How can I close my SBI credit card account?

      You can write to SBI or call the customer care helpline number and place a request for the closure of your card account. Do remember that you will be allowed to close your card account only if all dues on the card have been paid in full.

    3. Will I be charged if I request for a card to be re-issued?

      Yes, you will be charged Rs.100 + applicable taxes if you request for a re-issue or a replacement of your card.

    4. What do I do if there is no response after I send an email to head.customercare@sbigeneral.in ?

      If your issue has not been addressed after sending an email to the above id, you can always write to Head – Compliance, Legal & CS - gro@sbigeneral.in

    5. Can I connect to SBI customer care via Twitter?

      Yes, you can write to their Twitter handle, @SBICard_Connect

    6. For how many hours in a day is the line, 1800 22 1111 available?

      You can call this number from Monday to Saturday, between 8 a.m. to 8 p.m.

    7. Is there any way to register my complaint on the website?

      You can visit http://igms.irda.gov.in and bring up your issues and queries.

    8. Is there any number I can call for any transactions related to my IRCTC SBI Credit Card?

      If you have the IRCTC SBI Credit Card, you can call 1800 180 1295 to get your queries addressed. If you are looking for a city-wise number, prefix your STD code and dial 39 02 12 12.

    9. How long will it take for me to receive a re-issued card?

      It will take 7 business days for you to receive your replacement card.

    10. What do I do if my card is not authenticated or accepted at a point of sale terminal?

      You can always call the credit card customer care hotline number if your card is not authenticated at a point of sale terminal. Do check the expiry date of your card and see if you have entered the PIN correctly.

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