SBI Credit Card Customer Care Number

With an aim to provide simple yet innovative banking solutions to its customers, the State Bank of India has grown to become a multinational public sector bank. For raising a complaint or clarifying any queries about your SBI credit card, you can refer to the following details

You can reach an SBI customer care representative by dialing the following numbers:

• Toll-free number: 1800 180 1290
• Tolled number: 1860 180 1290/ 1860 500 1290
• City-wise number: 39 02 02 02 (add your local the STD code as prefix. A detailed city-wise break-up of numbers is provided below)

Both personal and corporate credit cardholders can call these numbers to have any of their queries addressed.

About State Bank of India Credit Card Customer Care

If you have any queries, complaints, or feedback to provide SBI with regards to your SBI credit card, you can always contact the bank’s customer care executives using any of the methods mentioned. Moreover, their customer service centre can also help you find and apply for a credit card.

SBI 24x7 City-Wise Credit Card Customer Care Number

Prefix your city STD code and dial 39 02 02 02 to talk to a customer care executive in your city.

Whether you are using the toll-free or the tolled number to contact the customer service centre, make sure you have the following details handy. This will help you with the IVR process:

• Your 16-digit card number
• Card expiry date
• Your date of birth in DDMMYYYY format
• Access to your registered phone number (an OTP will be sent to this number)
• Your 4-digit PIN

Depending on your concern or query, you may need one or all of these details.

SBI Credit Card Missed Call Service

Don’t want to have to go through the hassle of calling and waiting for someone to pick up your call? Then register for SBI’s missed call service. You can access credit card information by simply giving a missed call from your registered number to the following phone numbers:

You will receive the information you are looking for in the form of an SMS. This SMS will be sent to your registered mobile number.

SBI Credit Card SMS Customer Care Service

You can also have your credit card queries addressed by using SBI’s Simply SMS service. All you need to do is type your SMS in the format provided and send it to 5676791 from your registered mobile number.

Note: You will be charged a premium for each SMS. The amount you will be charged will depend on your telephone operator and SMS provider.

SBI Credit Card Enquiries

In Case of Card Theft: In case your card has been lost or is stolen, please call 1800 180 1290 (toll-free) or 1860 180 1290 (tolled number). Alternatively, you can prefix your local STD code and dial 39 02 02 02.

This number will direct you to an IVR. Ensure that you dial ‘2’ to report your card as lost or stolen.

If you prefer blocking your SBI credit card card online, visit sbicard.com and select ‘Block Lost/Stolen Card’. Alternatively, you can also SMS BLOCK "the last 4 digits of the card" from your registered phone number and send it to 5676791.

In Case of Your Card Being Blocked: If your card has been blocked due to suspicious activity, you can unblock it by calling the customer service centre.

If your card account has been permanently closed but you wish to re-activate it, you can request for the same by calling the customer service centre. However, this must be done within 3 months of your card being blocked. If you wish to reactivate your card post this period, you will need to apply for a new card.

In Case of Over Utilisation of Your Card: If the SBI credit limit on your card has been exhausted, your card may be blocked. To unblock it, follow these steps:

• Make an immediate payment and bring down the amount owed on your card below the credit limit.
• If this is an error, you can call the customer care hotline.

SBI Credit Card International Helpline Number

If you are an NRI customer, you can have your queries addressed by calling SBI’s international helpline number.

You can also consider contacting the relationship manager at SBI’s representative offices (Ros) in the UAE.

SBI Email Address

If you prefer contacting SBI via email, you can send an email to the bank. You can send an email by visiting www.sbicard.com/en/contact-us/personal.page#title.

Navigate to the bottom of the page and you will see the ‘Email Us’ option. Select the option, fill in the details, and send it to the bank.

Alternatively, you can send an email to customercare@sbicard.com

Credit Card Grievance Redressal

If your concern hasn’t been adequately addressed by the bank’s customer care centre, you can always follow the escalation matrix and have your concerns addressed.

The escalation matrix is as follows:

• Contact a customer service representative via phone, email, or SMS.
• Visit the branch in person and have your concern addressed.

• A team of experienced managers and specialists will look into your complaint.
• Complaints will be tracked via TAT and auto escalations.

• The officer appointed will have substantial experience and would have worked in various departments over the course of their tenure at SBI.
• The nodal officer will report to the head of customer service.

You can also write to the manager at the following address:

SBI Cards & Payment Services Pvt. Ltd.
DLF Infinity Towers, Tower C,
12th Floor, Block 2, Building 3,
DLF Cyber City,
Gurgaon 122002 (Haryana) India

If you aren't pleased with your interaction with the grievance redressal officer, you can escalate any prior query by filling out the form for the same. Ensure that the mobile number you provide is your registered mobile number since you will receive an OTP which you will need to enter.

Nodal Officer Contact Details

To get in touch with the nodal officer, you can send an email to nodalofficer@sbicard.com.

Alternatively, you can also send a letter and address it to:

PO bag 28 – GPO

New Delhi 110001

Here are the details to contact the principal nodal officer, Ms Rupali Bhardwaj:

• Email: PrincipalNodalOfficer@sbicard.com.

If you aren’t satisfied with the response that you get from the principal nodal officer, you can send an email to the customer service head. Address your email to CustomerServiceHead@sbicard.com.

Write to SBI

Putting your query into words and sending it by post is also an option that SBI provides. You can address your letters to:

Correspondence:

SBI Card, P.O. Bag 28,

GPO, New Delhi 110001

Head Office:

SBI Card, Correspondence Department,

DLF Infinity Towers,

Tower C, 10-12 Floor, Block 2, Building 3,

DLF Cyber City,

Gurgaon – 122002,

Haryana, India

To contact a branch office, please use these addresses:

Note: All Banks will be closed on 2nd and 4th Saturdays

Other Ways to Get in Touch with SBI’s Credit Card Customer Care

Via E-mail

You can always address your concerns by writing to this address:

Manager- Customer Services

SBI Cards & Payment Services Ltd.

DLF Infinity Towers, Tower C, 12th Floor, Block 2, Building 3, DLF Cyber City,

Gurgaon -122002(Haryana) India.

Via Twitter

You can always tweet to @SBICard_Connect to bring up an issue

Escalation of query

In the unlikely event of wanting to escalate your query, you can call 1860-180-7777

Via Fax

Fax any documents related to your credit card queries to 0124 2567131.

SBI Ombudsman Scheme

The Ombudsman scheme was introduced with the aim of enabling a resolution of all complaints of the customers related to services that are offered by the banks. This also facilitates satisfaction and settlement of all complaints of the customers.

Ombudsmen are known to be impartial, and independent, and they offer free service. They also investigate complaints that have not been solved by the banks.

You can easily get in touch with Banking Ombudsman if you have not received any ‘final response’ within 30 days. The Banking Ombudsman Scheme is inexpensive and is a forum for customers to get a resolution for their complaints. The Banking Ombudsman Scheme was introduced under Section 35 A of the Banking Regulation Act, 1949 by RBI.

20 Banking Ombudsmen have now been appointed with the offices in state capitals. The addresses and also the contact details of the Banking Ombudsman offices are under Annex I of the Scheme. You can file a complaint before the Banking Ombudsman if there is no reply is from the bank within a certain period of time.

You can file a complaint with the Banking Ombudsman by writing a letter to the Ombudsman.

FAQs on SBI Credit Card Customer Care

1. Is there any number I can call for any transactions related to my IRCTC SBI Credit Card?

   If you have the IRCTC SBI Credit Card, you can call 1800 180 1295 to have your queries addressed. If you are looking for a city-wise number, prefix your STD code and dial 39 02 12 12.

2. What do I do if I lose my corporate credit card when overseas?

   If you lose your corporate credit card while overseas, you can call the 24x7 Visa toll-free number.

3. How can I close my SBI credit card account?

   You can write to SBI or call the customer care helpline number and place a request for closure of your card account. Do remember that you will be allowed to close your card account only if all dues on the card have been paid in full.

4. Will I be charged if I request for a card to be re-issued?

   Yes, you will be charged Rs.100 + applicable taxes if you request for a re-issue or a replacement of your card.

5. How long will it take for me to receive a re-issued card?

   It will take 7 business days for you to receive your replacement card.

6. What do I do if my card is not authenticated or accepted at a point of sale terminal?

   You can always call the customer care hotline number if your card is not authenticated at a point of sale terminal. Do check the expiry date of your card and see if you have entered the PIN correctly.

7. What do I do if there is no response after I send an email to head.customercare@sbigeneral.in ?

   If your issue has not been addressed after sending an email to the above id, you can always write to Head – Compliance, Legal & CS - gro@sbigeneral.in

8. Can I connect to SBI customer care via Twitter?

   Yes, you can write to their Twitter handle, @SBICard_Connect

9. For how many hours in a day is the line, 1800 22 1111 available?

   You can call this number from Monday to Saturday, between 8 a.m. to 8 p.m.

10. Is there any way to register my complaint on the website?

    You can visit http://igms.irda.gov.in and bring up your issues and queries.