State Bank of India (SBI) offers its customers different types of credit cards. All credit cards offered by the bank comes with different features. Given that, it is likely that the cardholders can get confused about it. If such an instance occurs, the individual can get in touch with the representatives present at the SBI Credit Cards customer care service. The representatives can be contacted through the toll-free number, by sending them an e-mail or a SMS and even through Twitter. Queries regarding reward points, lost credit cards, and how to pay credit card bills can be addressed by getting in touch with the customer care service.
The Customer Care Service offered by SBI enables its credit cardholders to resolve their queries without much hassles, irrespective of where he/she is based.
SBI credit card holders can get in touch with the customer care executives using the modes mentioned below:
To get in touch with the SBI representatives, individuals can call on 1860 180 1290 and clear their queries about anything that is related to credit cards offered by SBI.
| SBI Customer Care Number | 1860 180 1290 |
The customer care numbers which can be contacted by individuals residing in Bangalore, Delhi, Mumbai, Chennai, and Hyderabad in a bid to address their queries are mentioned in the table below:
| Bangalore | 080 - 2594 3030 |
| Delhi | 011 - 2336 1631 , 011 - 2334 5756 , 011 - 2336 1070 |
| Mumbai | 022 - 2644 5532 , 022 - 2644 5533 |
| Chennai | 044 - 2821 4635 |
| Hyderabad | 040 - 24756925 |
If the individual is busy and is unable to resolve his queries by calling the customer care executives, he/she can just send a SMS to the representatives. If the applicant wants to get information regarding the credit card, he/she needs to SMS ‘HELP’ to 5676791. While to get a call back for the representatives, the individual must send an SMS to 9212500888 typing ‘PROBLEM’. They would get a call from the representatives within the next 48 hours.
| To get credit card account information | SMS “HELP” to 5676791 |
| To get a call back from SBI representatives | SMS “PROBLEM” to 92125 00888 to get a call back within 48 hours. |
Send too much time on social media? If the answer is yes, you can be use the time to clear the queries regarding SBI credit cards by just connecting with SBI cards on Twitter. The twitter handle for SBI cards is @SBICard_Connect.
| SBI Customer Care on Twitter | Use @SBICard_Connect to reach out to SBI card representatives. |
To mail the queries as well to provide feedbacks, individuals can use the e-mail IDs mentioned below:
| SBI Credit Card Customer Care Mail ID | feedback@sbicard.com |
| SBI Credit Card Customer Care - Nodal Officer | Nodalofficer@sbicard.com |
Once the mail is received, the representatives will respond within 8 working days.
If the cardholder doesn’t get a satisfactory solution to the query or it is not resolved within a specified time, he/she can get in touch with the Head of the Customer Service or the Chief Executive Officer at the e-mail ID mentioned below:
| Customer Service Head | CustomerServiceHead@sbicard.com |
| Chief Executive officer | CEO@sbicard.com |
Individuals can also write a letter asking for resolution of their queries. The letter can be sent on any of the address mentioned below:
SBI Card,
P.O. Bag 28,
GPO,
New Delhi – 110001
Or
Head office
SBI Card,
Correspondence Department,
DLF Infinity Towers,
Tower C, 10-12 Floor, Block 2, Building-3,
DLF Cyber City,
Gurgaon – 122002,
Haryana, India
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If no satisfactory solution is provided by the customer care representatives, the individuals can bring the matter to the notice of the bank officials. This can be done by contacting the grievance redressal cell. The process involved in trying to get in touch with the grievance redressal cell of SBI is mentioned below.
In the table mentioned below, you can find the Network Nodal Officers present in different states.
| City/State | Address | Grievance Cell Contact Numbers | Grievance Cell e-mail Address |
|---|---|---|---|
| Ahmedabad (State of Gujarat & Union Territories of Daman and Dadra & Nagar Haveli) | General Manager State Bank of India, Local Head Office, Bhadra, Ahmedabad-380 001 | 079-25510883 079-25506648 079-25506050 Fax: 079-25506648 | agmcustomer.lhoahm@sbi.co.in |
| Bangalore (State of Karnataka) | General Manager State Bank of India, Local Head Office, 65, St. Mark's Road, Bangalore-560 001 | 080-25943030 080-25943500 Fax: 080-22124018 080-25943125 | agmcustomer.lhoban@sbi.co.in |
| Kolkata (States of West Bengal, Sikkim and U.T. of Andaman & Nicobar Islands) | General Manager State Bank of India, Local Head Office, Samriddhi Bhavan, 1, Strand Road, Kolkata- 700 001 | 033-22489333 033-22436531 033-22624954 Fax: 033-22435128 033-22435128 | agmcustomer.lhokol@sbi.co.in |
| Bhopal (States of Madhya Pradesh and Chhattisgarh) | General Manager State Bank of India, Local Head Office, Hoshangabad Road, Bhopal- 462 011 | 0755-4288210 0755-2576851 0755-2575226 Fax: 0755-4059200 0755-2550106 | agmcustomer.lhobho@sbi.co.in |
| Bhubaneswar (State of Orissa) | General Manager State Bank of India, Local Head Office, III/I, Pt. J. L. Nehru Marg, Bhubaneswar- 751 001 | 0674-2396580 0674-2396582 Fax: 0674-2390248 | agmcustomer.lhobbhu@sbi.co.in |
| Chandigarh (Chandigarh & States of HP, J & K, Punjab and the districts of Haryana) | General Manager State Bank of India Local Head Office, Sector 17-B, Chandigarh - 160 017 | 0172-2707391 0172-2707390 0712-4567633 Fax: 0712-2713968, 2720234, 4567629 | agmcustomer.lhochan@sbi.co.in |
| Chennai (State of Tamil Nadu & Pondicherry) | General Manager State Bank of India Local Head Office, Circletop House, 16, College Lane, Chennai - 600 006 | 044-28214285 044-28266141 Fax: 044-28214381 | agmcustomer.lhoche@sbi.co.in |
| Delhi (States of Delhi, Rajasthan, Uttaranchal & part of Haryana, districts of Agra, Aligarh, Etah, Ferozabad, Hathras, Baghpat, Mahamayanagar, Mainpuri, Mathura, Muzaffarnagar, Meerut, Saharanpur, Ghaziabad, Bulandshahr, Gautam Budh Ngr. Haryana Districts of Faridabad, Gurgaon and Sonepat. All districts of Uttaranchal | General Manager, State Bank of India, Local Head Office, 11, Sansad Marg, New Delhi - 110 001 | 011-23407121 011-23407657 011-23407447 011-23407480 Fax: 011-23361969 | agmcustomer.lhodel@sbi.co.in |
| Guwahati (7 States of North-East) | General Manager State Bank of India, Local Head Office, A.T. Road, Bharalumukh, Post Box No. 103, Guwahati-781 009. | 0361-2237663 0361-2237513 Fax: 0361-2237664, 2237819 | agmcustomer.lhoguw@sbi.co.in |
| Hyderabad (State of Andhra Pradesh) | General Manager State Bank of India, Local Head Office, Bank Street, Koti, Hyderabad - 500 095 | 040-24756925 040-23466108 Fax: 040-24751010 | agmcustomer.lhohyd@sbi.co.in |
| Lucknow (State of UP covering districts other than those mentioned under New Delhi) | General Manager State Bank of India, Local Head Office, New Administrative Building, Moti Mahal Marg, Hazratganj, Lucknow - 226 001 | 0522-2201492 0522-2201496 0522-2234012 0522-2295936 0522-2230401 Fax: 0522-2282573, 2231463 | agmcustomer.lholuc@sbi.co.in |
| Mumbai (States of Maharashtra & Goa) | General Manager State Bank of India Local Head office, Bandra Kurla Complex Mumbai - 400 051. | 022-6445525, 26445524, 26445532, 26445533, 26445432 ATM - 022 55514539, 55514540 Housing & Personal Loan - 26445543, 26445542 Fax: 26445505, 26445535, 26445530, 26445464 | agmcustomer.lhomum@sbi.co.in |
| Patna (States of Bihar and Jharkhand) | General Manager State Bank of India, Local Head Office, Judges Court Road, Patna - 800 001 | 0612-2209078 0612-2209005 0612-2209080 Fax: 0612-2209006, 2209072, 2238388 | agmcustomer.lhopat@sbi.co.in |
| Thiruvananthapuram (State of Kerala) | General Manager State Bank of India, Local head Office, S.S. Kovli Road, Thampanoor, Thiruvananthapuram – 695 001 | 0471-2377228 0471-2324088 0417-2377116 | agmcustomer.lhotri@sbi.co.in |
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Address: Principal Nodal Officer,
General Manager (NBG-Coordination),
State Bank of India,
Corporate Centre,
State Bank Bhavan, Madam Cama Road,
Mumbai 400 021
Fax No: 022-22742431
e-mail: gm.customer@sbi.co.in
Individuals can also contact SBI’s Chairman at the address mentioned below:
Address: Chairman,
State Bank of India,
Corporate Centre,
“State Bank Bhavan”, Madam Cama Road,
Mumbai 400 021
Fax: 022-22742431
e-mail: chairmansbi.customer@sbi.co.in
If the individual’s query is not resolved within 30 days or he/she isn’t satisfied with the kind of solution that was provided, the Banking Ombudsman appointed by the Reserve Bank of India (RBI) can be contacted.
State Bank of India is the largest public sector bank in the country. It is one of the premier banks in the country and is owned by the government. The bank offers a variety of banking services to its customers. The credit cards offered by SBI are one of the sought-after products in the financial market. This is because it provides the individuals a variety of features and comes with low interest rates.
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In a bid to offer a better customer experience, SBI Card will soon adopt Artificial Intelligence (AI) and chatbot technologies. With almost 5.9 million users, SBI Card is the second largest credit card issuer in India. Hardayal Prasad, Managing Director & CEO, SBI Card said that these technologies will benefit SBI Card customers on a large scale. Talking about the increase in UPI-based transactions and growing digital wallets, Prasad said that SBI Card does not pose a threat. SBI Card is looking at the developments in the digital space as mere opportunities and not as a threat to the survival of physical cards. He further added that the plastic card era is here to stay in the country for sometime. He revealed that total spends on the SBI Card universe grew 80% in 2017. In addition to focus on technological improvements, SBI card will introduce new products and contribute to the ongoing growth in India’s payment ecosystem, added Prasad. He also revealed that about 50% of new SBI Card customers are coming from SBI since past couple of months. This is up from 35% previously.
29 March 2018
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Display of any trademarks, tradenames, logos and other subject matters of intellectual property belong to their respective intellectual property owners. Display of such IP along with the related product information does not imply BankBazaar's partnership with the owner of the Intellectual Property or issuer/manufacturer of such products.
