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All banks have an efficient customer care procedure placed for customer queries. You can contact banks through their phone number, e-mail ID and fax. For any kind of credit card queries, you can contact the toll-free numbers of any of the banks you prefer.
Every bank provides a helpline number to raise or report any kind of issues or concerns or feedback related to credit cards and their services. The primary point of contact for any credit cardholder is the customer care numbers imprinted on the flipside of a credit card. In most cases, the numbers are dedicated to credit card related services hence should be contacted in the first instance.
If there is no response from these numbers, cardholders can visit the bank website and check for some toll-free customer care numbers and other numbers specific to the concern they are looking for. Some banks provide different customer care number for each service. Contacting a dedicated helpline will yield better results compared to contacting general numbers.
For some reasons, if you’re not able to contact the customer care through phone, you can use the e-mail and SMS service provided by the banks to raise your concerns. One must visit respective bank website to know the e-mail IDs and SMS formats and numbers related to credit card requests and services.
If a specific concern is not addressed, customers also have an option to escalate the issue to the next level officer. Every bank has grievance redressal in place, as per the RBI guidelines, using which credit card customers can escalate the issues to the highest level possible till the query is resolved.
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Psst... We'll ensure you're the very first to know the moment rates change.
We'll email you immediately! You snooze, you lose.