All banks have an efficient customer care procedure placed for customer queries. You can contact banks through their phone number, e-mail ID and fax. For any kind of credit card queries, you can contact the toll-free numbers of any of the banks you prefer.
Every bank provides a helpline number to raise or report any kind of issues or concerns or feedback related to credit cards and their services. The primary point of contact for any credit cardholder is the customer care numbers imprinted on the flipside of a credit card. In most cases, the numbers are dedicated to credit card related services hence should be contacted in the first instance.
If there is no response from these numbers, cardholders can visit the bank website and check for some toll-free customer care numbers and other numbers specific to the concern they are looking for. Some banks provide different customer care number for each service. Contacting a dedicated helpline will yield better results compared to contacting general numbers.
For some reasons, if you’re not able to contact the customer care through phone, you can use the e-mail and SMS service provided by the banks to raise your concerns. One must visit respective bank website to know the e-mail IDs and SMS formats and numbers related to credit card requests and services.
If a specific concern is not addressed, customers also have an option to escalate the issue to the next level officer. Every bank has grievance redressal in place, as per the RBI guidelines, using which credit card customers can escalate the issues to the highest level possible till the query is resolved.
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I have been using SBI Platinum credit card more than one year. Credit limit is sufficient and good, annual charges for this card is Rs. 2999 if i spend some amount no need to pay the annual charges. Customer service and responsiveness was good.
I am using AXIS Bank credit card more than 2 years. This is a life time free card, credit limit is sufficient and good. Mostly i use this card for all purpose and also they providing EMI options in this. Customer service and responsiveness was good.
I have applied HSBC credit card through online. They are asking more documents like bank statement for 6 months, which am not interested to provide for credit card so i told them to close my application. Customer service need to be improved.
I am using CITI Bank credit card quite for a long time. This is a life time free card and they given a good credit limit of Rs. 3,00,000. Mostly i use this credit card for shopping purpose only. Customer service and responsiveness was very good.
I am using SBI credit card which was taken directly through bank.I am using this credit card for the past 2 years and the service was very average.The credit limit was very less and this was a chargeable card. I don't like to use this card without any offers.
I have applied ICICI Bank credit card through bank directly. Credit limit is good Rs. 80k and i am paying annual charges is Rs. 499, if i spend 1L in a year no need to pay the annual charges. Mostly travel purpose to book fight ticket maybe some times hotel, customer service was very good.
I have HDFC Bank credit card which was offered by bank.I am using this credit card for the past 5 years only.This was a life time free card .This card details was clearly shared by the agent and this was a platinum card .The service was really good and satisfied with the credit card service .
I am holding a salary account from HDFC so I got pre approved credit card offer direct from bank. It is not a annual fee chargeable card. The credit limit is sufficient of 50K. I am to check whether EMI conversion is avail or not. I have received the card by last December but I am yet to use the card. Their service is not good.
I am using SBI credit card which was taken through bank directly.I am using this credit card for the past 2 years only .Everything was good to me so far on using this card .The credit limit was much satisfied .The agent clearly shared all the details about the card process .I am satisfied with the service.
I have taken HDFC credit card which was taken through Bank. I am using this credit card for the past 6 months only. There are movie ticket offers as well as airport lounge access and fuel benefits .This was a life time free card and this was a money back card. I am really satisfied with this card service.
I have applied HSBC Bank credit card through online. I have not availed this card since got one time callback and not done any verification due to this reason not taken this card. I have got all the details about the card process through online .The service was good but not availed this card.
I have SBI credit card which was availed through online .The reward points are more and getting fuel benefits as well as for shopping .This was a chargeable card and need to pay Rs.500 and the credit limit was 75000.The processing time was very quick and overall service was much satisfied .
I am using SBI credit card which was availed through Bank. There are good benefits in this card which is very useful such as movie ticket offers and discounts for shopping. It was a life time free card and the process was really good when I took this card. According to my experience the service was much comfortable .
I have taken Axis Bank credit card through bank directly.This credit limit was sufficient and it is very useful for shopping and i am getting good discounts .Even there are fuel benefits also and i am really satisfied with the service so far .Everything was good to me so far on using this credit card .
I have ICICI Bank credit card which was taken through Bank.I am using this credit card more than 1 year .I am getting fuel benefits ,movie benefits on this credit card .The card process was clearly shared by the agent .Everything was good to me so far on using this credit card .I am really satisfied with the service so far .
I am using INDUSIND Aura card for more than 3 months. There is no option for EMI conversion in this card. So I visit direct to bank regarding for EMI option but they told there is no offer for that at least they would have been told while applying this card so I wont prefer to process for further. The customer service is not good. It is a life time card. The credit limit is 75K.
I am using ICICI Bank visa credit card more than 2 years. This is a life time free card and they given a credit limit of Rs. 22,000 it is very less. Mostly i use for shopping only. emi options are available. Customer service and responsiveness was good.
I am using CITI Bank Indian oil platinum credit card quite for a long time. Mostly i use this card for fuel purpose, and it is a zero annual charges credit card. Credit limit is sufficient and good, their customer service and responsiveness was fine.
I am using SBI credit card which was taken through online .I am frequently using this credit card for the past 2 months .This was a chargeable card with very less credit limit it was just 32,000.The produt detail was cleary explained by the agent and based on my experience the service was very average.
I am using AXIS Bank Neo credit card quite for a long time. This is a life time free card and also credit limit is fine Rs. 1,00,000. EMI options is available in this bank, mostly i use this card for shopping only and their giving very good service.