Santa Claus comes around just once a year. In the meantime, there are Credit Cards.
  • Credit Card Customer Care

    All banks have an efficient customer care procedure in place for customer queries. You can contact banks through their phone number, e-mail ID and fax. For any kind of credit card queries, you can contact the toll-free numbers of any of the banks you prefer.

    Top Banks Credit Card Customer Care Numbers

    For example, if you have the FinBooster: Yes Bank - BankBazaar Co-branded Credit Card, you will need to contact YES Bank’s customer care (1800 103 6000 or 1800 103 1212) in the case of any queries.

    Bank Name Toll-Free Number
    HDFC Bank Credit Card Customer Care 1860 267 6161
    State Bank of India Credit Card Customer Care 1800 180 1290
    Axis Bank Credit Card Customer Care 1860 500 5555
    RBL Bank Credit Card Customer Care 022-62327777
    Bank of Baroda Credit Card Customer Care 1800 258 44 55
    LIC Bank Credit Card Customer Care 1800 419 0064
    22 6827 6827
    Canara Bank Credit Card Customer Care 1800-425-0018
    Citi Bank Credit Card Customer Care 1860 210 2484
    Dena Bank Credit Card Customer Care (Bank of Baroda) 1800 258 44 55
    Andhra Bank Credit Card Customer Care (Union Bank of India) 1800 425 1515
    1800 22 22 44 / 1800 208 2244
    Allahabad Bank Credit Card Customer Care (Indian Bank) 1800 425 00 000
    IndusInd Bank Credit Card Customer Care 1860 267 7777
    91 22 42207777
    Standard Chartered Credit Card Customer Care 6601 4444
    3940 4444
    Kotak Bank Credit Card Customer Care 1860 266 2666
    Vijaya Bank Credit Card Customer Care (Bank of Baroda) 1800 258 44 55
    Bank of India Credit Card Customer Care 1800 220 229
    Union Bank of India Credit Card Customer Care 1800 22 22 44 / 1800 208 2244
    Karnataka Bank Credit Card Customer Care 1800 425 1444
    1800 572 8031
    Yes Bank Credit Card Customer Care +91 22 4935 0000
    1800 103 1212
    Indian Bank Credit Card Customer Care 1800 425 00 000
    Tata Cards Credit Card Customer Care 1860 500 8282
    1800 180 8282
    Oriental Bank of Commerce Credit Card Customer Care 1800-102-1235
    1800-180-1235
    Tamilnad Mercantile Bank Credit Card Customer Care 180 0425 0426
    91 9842 461 461
    HSBC Bank Credit Card Customer Care 1800 267 3456 / 1800 121 2208
    Laxmi Vilas Bank Credit Card Customer Care(DBS Bank) 1860 267 4567
    Central Bank of India Credit Card Customer Care 1800 22 1911
    City Union Bank Credit Card Customer Care 044-71225000
    UCO Bank Credit Card Customer Care 1800 103 0123
    Bandhan Bank Credit Card Customer Care 1800 258 8181
    Punjab National Bank Credit Card Customer Care 1800 180 2345
    0120 - 4616200
    Corporation Bank Credit Card Customer Care (Union Bank of India) 1800 22 22 44 / 1800 208 2244
    Indian Overseas Bank Credit Card Customer Care 1800-425-7745
    1800 890 4445 / 1800 425 4445
    IDBI Bank Credit Card Customer Care 1800 425 7600
    Syndicate Bank Credit Card Customer Care (Canara Bank) 1800-425-0018
    Bank of Maharashtra Credit Card Customer Care 1800 233 4526
    1800-102-2636
    Jammu Kashmir Bank Credit Card Customer Care 91194 2481936/2481953
    1800 890 2122
    KVB Bank Credit Card Customer Care 1800 419 6500
    Dhanlaxmi Bank Credit Card Customer Care +91 - 044 42413000
    South Indian Bank Credit Card Customer Care 1800 425 1809
    1800 102 9408
    Federal Bank Credit Card Customer Care 1800-425-1199
    1800-420-1199
    DCB Bank Credit Card Customer Care 022 6899 7777
    040 6815 7777

    Services Offered by Credit Card Customer Care:

    The credit card customer care department offers a lot of services like:

    • Toll-free telephone numbers. These can be used for all for debit cards and credit cards blocking or/and hot listing.
    • Web support through forms on the bank net banking platform
    • Live chat online through net banking and mobile banking
    • Customer support through email
    • SMS support
    • Grievance redressal desks
    • City-wise call centers
    • You have toll-free telephone numbers for general queries and concerns
    • Customer support officers of bank branches

    FAQs on Credit Card Customer Care

    1. What do I do if my credit card has been lost/stolen?

      If your credit card has been lost, you should contact the bank’s customer care department and hotlist or block your credit card.

    2. For how many hours is the toll-free number of bank operative?

      In almost all cases, the toll-free numbers are available for 24x7. A few customer service desks can have specific times. You can check the bank website to know more.

    3. How can I check the balance of my bank account online?

      You can check your bank account balance through the bank’s mobile app or net banking portal.

    4. Am I allowed to order a cheque book without having to physically go to the bank?

      Yes, you can order a cheque book by raising a service request on the website of the bank. You can reach the customer service desk through the toll-free numbers also and order a cheque book.

    5. What will happen if my queries have not been addressed by the customer care numbers?

      Every bank will have a grievance redressal desk. Here, you can contact the desk in case your queries have been unanswered. You can also write to a representative at grievance redressal desk.

    News About Credit Card Customer Care

    • Approaching Credit Card Customer Care Helplines

      Every bank provides a helpline number to raise or report any kind of issues or concerns or feedback related to credit cards and their services. The primary point of contact for any credit cardholder is the customer care numbers imprinted on the flipside of a credit card. In most cases, the numbers are dedicated to credit card related services hence should be contacted in the first instance.

      If there is no response from these numbers, cardholders can visit the bank website and check for some toll-free customer care numbers and other numbers specific to the concern they are looking for. Some banks provide different customer care number for each service. Contacting a dedicated helpline will yield better results compared to contacting general numbers.

      For some reasons, if you’re not able to contact the customer care through phone, you can use the e-mail and SMS service provided by the banks to raise your concerns. One must visit respective bank website to know the e-mail IDs and SMS formats and numbers related to credit card requests and services.

      If a specific concern is not addressed, customers also have an option to escalate the issue to the next level officer. Every bank has grievance redressal in place, as per the RBI guidelines, using which credit card customers can escalate the issues to the highest level possible till the query is resolved.

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