Santa Claus comes around just once a year. In the meantime, there are Credit Cards.
DCB Bank offers customers various ways to resolve their credit card queries. As a credit card holder, you can contact customer care through any of the methods listed below.
You can call on the following toll-free numbers for any queries related to your credit card:
If you are a card holder overseas, you can address your credit card queries to the following office:
DCB Bank Limited,
P.O. Box No.7643,
Malad (west),
Mumbai- 400064,
India.
Phone: +91 22 61271000
Email: nri@dcbbank.com
You can contact the bank regarding credit card inquiries or grievances via email through the following address:
To address customer grievances efficiently, DCB Bank has set up a grievance redressal system that details the steps to be followed when filing any complaint you may have.
Level 1:
The first step is to contact customer care and see if you your grievance can be resolved. You can call, email or write to the bank’s customer care.
Level 2:
If you are not satisfied with the solution provided to you, you can contact the Branch Operations Manager (BOM) or the Relationship Manager (RM) at the respective branch.
You can also escalate your complaint to the Regional Heads/Regional Nodal Officers (from the list provided below).
A list of DCB Bank’s Regional Heads along with their areas of jurisdiction is provided below.
| Location | Name | Address | Contact Number | Email ID | States |
|---|---|---|---|---|---|
| Mumbai South | Mr. Debashis Das | 9, Samrat, 314, Lady Jamshedji Road Opp. Vijay Sales Mahim (W), Mumbai- 400016 | (022) 6599 2132/ 65992133/ 65268542 (Direct) Mobile: 9819152557 | ddas@dcbbank.com | Maharashtra |
| Mumbai North | Mr. Ayon Dutta Gupta | Shop 1- 4, Ground Floor, Madhuban CHSL, Next to AKB Baug, Andheri West, Mumbai -400061 | (022) 6599 2106/ 2108 Mobile- 9820549608 | ayong@dcbbank.com | Maharashtra, Goa and Madhya Pradesh |
| Gujarat and Eastern India | Mr. Chetan Bahl | 8th Floor, Pariseema Annexe, Opposite IFC Bhawan, C.G. Road Ellisbridge, Ahmedabad- 380 006 | (079) 66052582 Mobile- 09227529999 | chetanbahl@dcbbank.com | Gujarat, Union Territories of Daadra and Nagar Haveli, Daman and Diu, West Bengal and Sikkim |
| South | Mr. Alok Kumar | 9-1-125/1, Sidharth Plaza, 44, Sarojini Devi Road, Secunderabad- 500 003 | (040) 66143831 Mobile- 90000 09910 | alok.kumar@dcbbank.com | Andhra Pradesh and Telangana |
| South | Mr. Rajagopal T K | Old No 37/1, New No 2/1 Jumbulingam Street, Nungambakam, Chennai- 600034 | (044) 3072 7607 Mobile- 9952209997 | rajagopal.tk@dcbbank.com | Karnataka, Kerala and Tamil Nadu |
| North | Mr. Ajay Ahluwalia | S-484, Greater Kailash II, New Delhi- 110048 | (011) 64649098 Mobile- 9810468695 | ajaya@dcbbank.com | New Delhi, Chandigarh, Haryana, Jammu and Kashmir, Rajasthan, Uttar Pradesh, Uttaranchal, Himachal Pradesh, Noida |
Given below are the details of the bank’s regional nodal officers for grievance redressal:
| Region | Officer | Districts covered | Mobile Number |
|---|---|---|---|
| Ahmedabad | Mr. Chetan Bahl | Gujarat, Union Territories of Dara and Nagar Haveli, Daman and Diu | 9227529999 |
| Bengaluru, Chennai | Mr. Rajagopal T K | Kerala, Karnataka, Tamil Nadu, Union Territories of Puducherry, Lakshadweep and Andaman and Nicobar Islands | 9952209997 |
| Bhopal | Mr. Sunil Giridhar | Madhya Pradesh, and Chhattisgarh | 8225001362 |
| Bhubaneswar | Mr. Durga Prasad Rath | Odisha | 9937012032 |
| Chandigarh | Mr. Ajay Ahluwalia | Himachal Pradesh, Punjab and Union Territory of Chandigarh and Panchkula, Haryana, Uttarakhand and Uttar Pradesh, Rajasthan, Delhi, Jammu and Kashmir, | 9810468695 |
| Hyderabad | Mr. Lakshmi Narayana Balantrapu | Andhra Pradesh and Telangana | 9177734567 |
| Kolkata | Mr. Subhasis Das | West Bengal and Sikkim, Bihar, Jharkhand, | 9922290551 |
| Mumbai | Mr. Ayon Dutta Gupta | Goa and Maharashtra |
Level 3:
If you are not satisfied with the solution provided by the BOM/RM or have not received a resolution to your complaint after 10 days, you can contact the Principal Nodal Officer at the below address:
DCB Bank Limited,
6th Floor, Peninsula Business Park, Tower ‘A’,
Senapati Bapat Marg,
Lower Parel,
Mumbai- 400013.
Phone: +91 22 6618 7099
Fax: +91 22 6658 9971
Email: nodal.officer@dcbbank.com
If you wish to contact the bank regarding a grievance and do not have access to the internet, you can write to them. The letter should be posted to the following address:
DCB Bank Limited,
P.O. Box No.7643,
Malad (west),
Mumbai- 400064,
India.
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