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    DCB Bank Credit Card Customer Care

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    DCB Bank provides its credit card holders a system to get quick redressal of their concerns and grievance. There is a toll free line to get information on your account as well as speak to the customer care team. Customers can also find easy ways to contact DCB Credit Card customer service through the bank’s website, email, and postal address. There is also a process to escalate your case in the event that you are not satisfied with the resolution provided by the customer care team.

    DCB Bank Credit Card Toll Free Customer Care: 1800 209 5363

    Customers can contact DCB Bank with any credit card related queries on their toll free hotline at 1800 209 5363.

    DCB Bank Credit Card Overseas Customer Care:

    For customers based overseas, you can call on +91 22 61271000 to get assistance with any issue or query you may have with DCB Bank.

    DCB Bank Credit Card Customer Care Email:

    If you wish to reach DCB Bank via email, you can write to [email protected]

    NRI customers can use [email protected]

    DCB Bank Credit Card Customer Care Postal Address:

    You can also address your queries and issues my mail to the following address.

    DCB Bank Limited,

    P.O. Box No. 7643,

    Malad (West),

    Mumbai - 400064.

    DCB Bank Credit Card Customer Care Online:

    You can lodge a complaint online on the DCB Bank website. Under “Complaint Redressal and Form”, you can find the complaint form. Simply fill out the complaint form and submit it. Enter your name, email ID, address, country, state and city. Enter your contact numbers. Choose your complaint as “Cards” and provide your account number. You can then write out the details of your complaint and submit the form.

    DCB Bank Credit Card Customer Care Escalation Procedure:

    Step 1:

    If you are not satisfied with the resolution provided by the customer care service, you can approach your bank branch or get in touch with the Branch Operations Manager or Relationship Manager.

    Step 2:

    You can escalate your issue further to the Regional Heads or Regional Nodal Officers. You can find a list of the officers below. You should receive a response within 10 working days.

    Step 3:

    If you are still not satisfied with the redressal, or have not received a response within 10 days, you can raise a complaint with the Principal Nodal Officer. You should hear back within 10 working days. In your communication, please state your customer ID, Account number, Bank branch, and Account title. You also need to provide your contact details such as address, email ID or telephone number. You can contact the Principal Nodal Officer at the following address.

    Mr. Sachin Patane

    DCB Bank Limited

    6th Floor, Peninsula Business Park, Tower A,

    Senapati Bapat Marg,

    Lower Parel, Mumbai-400013.

    Tel: +91 22 6618 7000 (Extn. 7035/7206)

    Fax: +91 22 6658 9970

    E-mail: [email protected]

    Step 4:

    You can also contact the DCB senior management. Follow the same procedure as contacting the Principal Nodal Officer. State your customer ID, Account number, Bank Branch, and Account title. You also need to provide your contact details such as address, email ID or telephone number. You should receive a response to your concern within 10 working days.

    Designation

    Name

    Contact

    Managing Director & Chief Executive Officer (CEO)

    Mr. Murali M. Natrajan

    022 66187004

    Chief Financial Officer (CFO)

    Mr. Bharat Sampat

    022 66187007

    Head Retail & SME Banking

    Mr. Praveen Kutty

    022 66187010

    Head Operations, Technology & HR

    Mr. R. Venkatesh

    022 66448001

    Head Treasury, Corporate Banking, FIG & Trade Finance

    Mr. Rajesh Verma

    022 66187024

    Chief Internal Auditor

    Mr. Ravi Kumar

    040 66143869

    Step 5:

    In the extreme case that DCB Bank is unable to provide you with a satisfactory resolution to your case or you have not received a response within a month, you can get in touch with the Banking Ombudsman. This scheme falls under the Reserve Bank of India to provide the public with a grievance redressal system.

    List of Regional Heads / Nodal Officers:

    Area

    Branches

    Name

    Address

    Contact

    Email

    Mumbai South

    MMO, Imamwada, Byculla, Hasanabad,

    Mohd. Ali Road, Nariman Point, Mahim,

    Saboo Siddik, Kalamboli, Muchhala

    Mr. Debashis Das

    9/Samrat, 314/Lady Jamshedji Road

    Opp. Vijay Sales

    Mahim (W), Mumbai 400016

    Tel: 022 6599 2132/ 65992133

    Fax: 022 24326950

    Mob: 9819152557

    [email protected]

    Mumbai North

    Andheri (W), Bandra, Dahisar, Goregaon,

    Jogeshwari, Kausa, Kurla, Lokhandwala,

    Malad, Mira Road, Mumbra, Santacruz,

    Thane, Vasai, Vashi, Versova, Virar

    Mr. Ayon Dutta Gupta

    Children Welfare School Bldg

    Yari Road, Versova

    Mumbai 400061

    Tel: 022 6599 2106/ 2108

    Fax: 022 26393915

    Mob: 9820549608

    [email protected]

    Maharashtra

    DP Road, Pune; Nanded, Aurangabad,

    J.M.Road, Pune; Vasco, Panaji, Margao,

    Mapusa, Pune Satara Road, Nashik,

    Kondhwe Khurd, Indore

    Mr. Ayon Dutta Gupta

    Children Welfare School Bldg

    Yari Road, Versova

    Mumbai 400061

    Tel: 022 6599 2106/ 2108

    Fax: 022 26393915

    Mob: 9820549608

    [email protected]

    Gujarat

    Shakespeare Sarani, Gariahat, Brabourne

    Road, Relief Road, Surat, Vapi, Sidhpur,

    C.G. Road, Rajkot, Gandhinagar, Bhuj,

    Daman, Ankleshwar, Silvassa, Vejalpur,

    Vadodara

    Mr. Chetan Bahl

    8th Floor, Pariseema Annexe

    Opp IFC Bhavan, C.G. Road

    Ellisbridge, Ahmedabad 380 006

    Tel: 079-66413242/ 6641 3251

    Fax: 66143241

    Mob: 09227529999

    [email protected]

    South

    Warangal, Abids, MG Road, Bangalore;

    Madhapur, Habsiguda, A.S. Rao Nagar,

    Secunderabad, Nakkalagutta,

    Nungambakkam , Chennai,

    Rajajinagar, S.R. Nagar, Gaddiannaram, Jayanagar, Chanda Nagar, Jakkasandra,

    Parrys Corner, Kochi, Vijaywada, Minjur,

    Tiruchirapalli, Tambaram

    Mr. Alok Kapur

    Regional Head - South I

    9-1-125/1 Sidharth Plaza

    44, Sarojini Devi Road

    Secunderabad 500 003

    Tel: 040 66143831

    Fax: 040-66143809

    Mobile: 090000 09910

    [email protected]

    Delhi

    CP, New Delhi; Jharsa, Preet Vihar,

    Greater Kailash II, Chandni Chowk,

    Kapashera, Kondli, Jodhpur, Ludhiana,

    Lucknow, Jaipur, Noida, Jagraon, Nabha,

    Ferozepur, Faridkot, Malerkotla,

    Pitampura

    Mr. Ajay Ahluwalia

    S-484, Greater Kailash II

    New Delhi 110 048

    Tel: 011 4163 8708/9098

    Fax: 011 41638708

    Mob: 9810468695

    [email protected]

    East - AIB

    Chhattisgarh &

    Odisha

    Bargarh, Hinjilicut, Dunguripali, Attabira,

    Jagannathpur, Jarasingha, Surala Junction,

    Redhakhol, Dharamgarh, Patnagarh,

    Durgaprasad, Raghunathpur,

    Raghunathpur, Balangir

    Mr. Durga Prasad Rath

    Mr. Durga Prasad Rath

    Premlata Building, 39 Shakespeare

    Sarani, Kolkata 700017

    Tel: 033 66272649 / 66272646

    Fax: 033 22836830

    Mob:9937012032

    [email protected]

    South - AIB

    Akividu, Anaparthy, Rekurthi, Nallapadu

    Mr. Vidya Bhushan Prasad

    30/1, Ground Floor, Methodist

    Complex, Abids, Hyderabad 500001

    9885478450

    [email protected]

    Gujarat - AIB

    Dediapada, Mandvi, Netrang, Kadodara,

    Vasad, Songadh, Rangaipura, Bareja

    Mr. Suraj Sharma

    Lower Parel, CAO

    9820252695

    [email protected]

    West - AIB

    Nana Rasana, Nokha, Bahirwadi,

    Satipura, 4 ML

    Mr. Ajay Bhamare

    Lower Parel, CAO

    9004003513

    [email protected]

    North - AIB

    Itarsi, Pipariya, Gadarwara, Mandideep,

    Baloda Bazar, Kumhari, Basoda,

    Nayakheda, Bemetara, Berla, Gotegaon,

    Cheeka, Dongargaon, Kurra, Karmeta,

    Panj, Do Kheda, Bhopal, Pachore

    Mr. Atul Kumar

    Connaught Place Branch, # 15 G,

    Hansalaya Building, Barakhamba

    Road, New Delhi 110001

    9953130406

    [email protected]

    About DCB Bank:

    DCB Bank is a scheduled Commercial Bank which operates in the private sector with 160 branches serving around 4.5 lakh customers. It is spread across 2 union territories and 17 states in India. Its operations span across Retail, SME, micro-SME, mid-Corporate, Commodities, Agriculture, Public Sector, Government, Co-operative Banks, Indian Banks, and Non-Banking Finance Companies. DCB is a new generation bank with contemporary technology and infrastructure.

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