DCB Bank Credit Card Customer Care

DCB Bank offers customers various ways to resolve their credit card queries. As a credit card holder, you can contact customer care through any of the methods listed below.

DCB Bank Credit Card Customer Care Toll-Free Numbers

You can call on the following toll-free numbers for any queries related to your credit card:

• 1800 123 5363
• 1800 209 5363

DCB Bank Credit Card International Helpline

If you are a card holder overseas, you can address your credit card queries to the following office:

DCB Bank Limited,

P.O. Box No.7643,

Malad (west),

Mumbai- 400064,

India.

Phone: +91 22 61271000

Email: nri@dcbbank.com

DCB Bank Credit Card Email Address

You can contact the bank regarding credit card inquiries or grievances via email through the following address:

• customercare@dcbbank.com

DCB Bank Grievance Redressal

To address customer grievances efficiently, DCB Bank has set up a grievance redressal system that details the steps to be followed when filing any complaint you may have.

Level 1:

The first step is to contact customer care and see if you your grievance can be resolved. You can call, email or write to the bank’s customer care.

Level 2:

If you are not satisfied with the solution provided to you, you can contact the Branch Operations Manager (BOM) or the Relationship Manager (RM) at the respective branch.

You can also escalate your complaint to the Regional Heads/Regional Nodal Officers (from the list provided below).

DCB Bank Regional Head Contact Details

A list of DCB Bank’s Regional Heads along with their areas of jurisdiction is provided below.

DCB Bank Regional Nodal Officer Contact Details

Given below are the details of the bank’s regional nodal officers for grievance redressal:

Level 3:

If you are not satisfied with the solution provided by the BOM/RM or have not received a resolution to your complaint after 10 days, you can contact the Principal Nodal Officer at the below address:

• Mr. B K Sharma

DCB Bank Limited,

6th Floor, Peninsula Business Park, Tower ‘A’,

Senapati Bapat Marg,

Lower Parel,

Mumbai- 400013.

Phone: +91 22 6618 7099

Fax: +91 22 6658 9971

Email: nodal.officer@dcbbank.com

Write to DCB Bank

If you wish to contact the bank regarding a grievance and do not have access to the internet, you can write to them. The letter should be posted to the following address:

DCB Bank Limited,

P.O. Box No.7643,

Malad (west),

Mumbai- 400064,

India.

FAQs on DCB Bank Credit Card Customer Care

1. Can I access my DCB phone banking service when I am out of India?

Yes, you can always contact the DCB customer care service via phone banking even if you are not in the country. You can call (0091) (22) 61271000.

2. Am I allowed to generate my ATM PIN via the phone banking facility?

Yes, you can always use the phone banking facility, call the DCB customer care via your registered mobile number and ask them to change or generate your ATM PIN.

3. What is the toll-free number for balance enquiry on my DCB prepaid card?

You can always reach out to the toll-free number 1800 3003 0525 and enquire about your balance.

4. How can I apply for a DCB credit card online?

You can apply for a DCB credit card by visiting the official website and clicking on ‘Credit Cards’. The website will then guide you further and you can choose the best credit card for yourself.

5. Does DCB have a 'statement by fax’ feature?

As of now, DCB does not have a ‘statement by fax’ feature.

6. Can I raise a complaint via phone banking?

Yes, you can use the phone banking service to raise a complaint. You will get a reference number for every issue that you raise and the DCB customer care will try their best to resolve your issue as fast as possible.