Santa Claus comes around just once a year. In the meantime, there are Credit Cards.
  • DCB Bank Credit Card Customer Care

    DCB Bank offers customers various ways to resolve their credit card queries. As a credit card holder, you can contact customer care through any of the methods listed below.

    DCB Credit Card Toll free Number
    DCB Credit Card 24*7 Toll free Number

    DCB Bank Credit Card Customer Care Toll-Free Numbers

    You can call on the following toll-free numbers for any queries related to your credit card:

    You can also call:

    DCB Bank Credit Card International Helpline

    If you are a card holder overseas, you can address your credit card queries to the following office:

    DCB Bank Limited,

    P.O. Box No.7643,

    Malad (west),

    Mumbai- 400064,


    Phone: +91 22 61271000


    DCB Bank Credit Card Email Address

    You can contact the bank regarding credit card inquiries or grievances via email through the following address:

    DCB Bank Grievance Redressal

    To address customer grievances efficiently, DCB Bank has set up a grievance redressal system that details the steps to be followed when filing any complaint you may have.

    Level 1:

    The first step is to contact customer care and see if you your grievance can be resolved. You can call, email or write to the bank’s customer care.

    Level 2:

    If you are not satisfied with the solution provided to you, you can contact the Branch Operations Manager (BOM) or the Relationship Manager (RM) at the respective branch.

    You can also escalate your complaint to the Regional Heads/Regional Nodal Officers (from the list provided below).

    DCB Bank Regional Head Contact Details

    A list of DCB Bank’s Regional Heads along with their areas of jurisdiction is provided below.

    Location Name Address Contact Number Email ID States
    Mumbai South Mr. Debashis Das 9, Samrat, 314, Lady Jamshedji Road Opp. Vijay Sales Mahim (W), Mumbai- 400016 (022) 6599 2132/ 65992133/ 65268542 (Direct) Mobile: 9819152557 Maharashtra
    Mumbai North Mr. Ayon Dutta Gupta Shop 1- 4, Ground Floor, Madhuban CHSL, Next to AKB Baug, Andheri West, Mumbai -400061 (022) 6599 2106/ 2108 Mobile- 9820549608 Maharashtra, Goa and Madhya Pradesh
    Gujarat and Eastern India Mr. Chetan Bahl 8th Floor, Pariseema Annexe, Opposite IFC Bhawan, C.G. Road Ellisbridge, Ahmedabad- 380 006 (079) 66052582 Mobile- 09227529999 Gujarat, Union Territories of Daadra and Nagar Haveli, Daman and Diu, West Bengal and Sikkim
    South Mr. Alok Kumar 9-1-125/1, Sidharth Plaza, 44, Sarojini Devi Road, Secunderabad- 500 003 (040) 66143831 Mobile- 90000 09910 Andhra Pradesh and Telangana
    South Mr. Rajagopal T K Old No 37/1, New No 2/1 Jumbulingam Street, Nungambakam, Chennai- 600034 (044) 3072 7607 Mobile- 9952209997 Karnataka, Kerala and Tamil Nadu
    North Mr. Ajay Ahluwalia S-484, Greater Kailash II, New Delhi- 110048 (011) 64649098 Mobile- 9810468695 New Delhi, Chandigarh, Haryana, Jammu and Kashmir, Rajasthan, Uttar Pradesh, Uttaranchal, Himachal Pradesh, Noida

    DCB Bank Regional Nodal Officer Contact Details

    Given below are the details of the bank’s regional nodal officers for grievance redressal:

    Region Officer Districts covered Mobile Number
    Ahmedabad Mr. Chetan Bahl Gujarat, Union Territories of Dara and Nagar Haveli, Daman and Diu 9227529999
    Bengaluru, Chennai Mr. Rajagopal T K Kerala, Karnataka, Tamil Nadu, Union Territories of Puducherry, Lakshadweep and Andaman and Nicobar Islands 9952209997
    Bhopal Mr. Sunil Giridhar Madhya Pradesh, and Chhattisgarh 8225001362
    Bhubaneswar Mr. Durga Prasad Rath Odisha 9937012032
    Chandigarh Mr. Ajay Ahluwalia Himachal Pradesh, Punjab and Union Territory of Chandigarh and Panchkula, Haryana, Uttarakhand and Uttar Pradesh, Rajasthan, Delhi, Jammu and Kashmir, 9810468695
    Hyderabad Mr. Lakshmi Narayana Balantrapu Andhra Pradesh and Telangana 9177734567
    Kolkata Mr. Subhasis Das West Bengal and Sikkim, Bihar, Jharkhand, 9922290551
    Mumbai Mr. Ayon Dutta Gupta Goa and Maharashtra

    Level 3:

    If you are not satisfied with the solution provided by the BOM/RM or have not received a resolution to your complaint after 10 days, you can contact the Principal Nodal Officer at the below address:

    Mr. B K Sharma

    DCB Bank Limited,

    6th Floor, Peninsula Business Park, Tower ‘A’,

    Senapati Bapat Marg,

    Lower Parel,

    Mumbai- 400013.

    Phone: +91 22 6618 7099

    Fax: +91 22 6658 9971


    Write to DCB Bank

    If you wish to contact the bank regarding a grievance and do not have access to the internet, you can write to them. The letter should be posted to the following address:

    DCB Bank Limited,

    P.O. Box No.7643,

    Malad (west),

    Mumbai- 400064,


    FAQs on DCB Bank Credit Card Customer Care

    1. Can I access my DCB phone banking service when I am out of India?

      Yes, you can always contact the DCB customer care service via phone banking even if you are not in the country. You can call (0091) (22) 61271000.

    2. Am I allowed to generate my ATM PIN via the phone banking facility?

      Yes, you can always use the phone banking facility, call the DCB customer care via your registered mobile number and ask them to change or generate your ATM PIN.

    3. What is the toll-free number for balance enquiry on my DCB prepaid card?

      You can always reach out to the toll-free number 1800 3003 0525 and enquire about your balance.

    4. How can I apply for a DCB credit card online?

      You can apply for a DCB credit card by visiting the official website and clicking on ‘Credit Cards’. The website will then guide you further and you can choose the best credit card for yourself.

    5. Does DCB have a 'statement by fax’ feature?

      As of now, DCB does not have a ‘statement by fax’ feature.

    6. Can I raise a complaint via phone banking?

      Yes, you can use the phone banking service to raise a complaint. You will get a reference number for every issue that you raise and the DCB customer care will try their best to resolve your issue as fast as possible.

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