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DCB Bank provides its credit card holders a system to get quick redressal of their concerns and grievance. There is a toll free line to get information on your account as well as speak to the customer care team. Customers can also find easy ways to contact DCB Credit Card customer service through the bank’s website, email, and postal address. There is also a process to escalate your case in the event that you are not satisfied with the resolution provided by the customer care team.

DCB Bank Credit Card Toll Free Customer Care: 1800 209 5363

Customers can contact DCB Bank with any credit card related queries on their toll free hotline at 1800 209 5363.

DCB Bank Credit Card Overseas Customer Care:

For customers based overseas, you can call on +91 22 61271000 to get assistance with any issue or query you may have with DCB Bank.

DCB Bank Credit Card Customer Care Email:

If you wish to reach DCB Bank via email, you can write to [email protected]

NRI customers can use [email protected]

DCB Bank Credit Card Customer Care Postal Address:

You can also address your queries and issues my mail to the following address.

DCB Bank Limited,

P.O. Box No. 7643,

Malad (West),

Mumbai - 400064.

DCB Bank Credit Card Customer Care Online:

You can lodge a complaint online on the DCB Bank website. Under “Complaint Redressal and Form”, you can find the complaint form. Simply fill out the complaint form and submit it. Enter your name, email ID, address, country, state and city. Enter your contact numbers. Choose your complaint as “Cards” and provide your account number. You can then write out the details of your complaint and submit the form.

DCB Bank Credit Card Customer Care Escalation Procedure:

Step 1:

If you are not satisfied with the resolution provided by the customer care service, you can approach your bank branch or get in touch with the Branch Operations Manager or Relationship Manager.

Step 2:

You can escalate your issue further to the Regional Heads or Regional Nodal Officers. You can find a list of the officers below. You should receive a response within 10 working days.

Step 3:

If you are still not satisfied with the redressal, or have not received a response within 10 days, you can raise a complaint with the Principal Nodal Officer. You should hear back within 10 working days. In your communication, please state your customer ID, Account number, Bank branch, and Account title. You also need to provide your contact details such as address, email ID or telephone number. You can contact the Principal Nodal Officer at the following address.

Mr. Sachin Patane

DCB Bank Limited

6th Floor, Peninsula Business Park, Tower A,

Senapati Bapat Marg,

Lower Parel, Mumbai-400013.

Tel: +91 22 6618 7000 (Extn. 7035/7206)

Fax: +91 22 6658 9970

E-mail: [email protected]

Step 4:

You can also contact the DCB senior management. Follow the same procedure as contacting the Principal Nodal Officer. State your customer ID, Account number, Bank Branch, and Account title. You also need to provide your contact details such as address, email ID or telephone number. You should receive a response to your concern within 10 working days.

Step 5:

In the extreme case that DCB Bank is unable to provide you with a satisfactory resolution to your case or you have not received a response within a month, you can get in touch with the Banking Ombudsman. This scheme falls under the Reserve Bank of India to provide the public with a grievance redressal system.

List of Regional Heads / Nodal Officers:

About DCB Bank:

DCB Bank is a scheduled Commercial Bank which operates in the private sector with 160 branches serving around 4.5 lakh customers. It is spread across 2 union territories and 17 states in India. Its operations span across Retail, SME, micro-SME, mid-Corporate, Commodities, Agriculture, Public Sector, Government, Co-operative Banks, Indian Banks, and Non-Banking Finance Companies. DCB is a new generation bank with contemporary technology and infrastructure.

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