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  • City Union Bank Credit Card Customer Care

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  • City Union Bank’s Titanium credit card is linked with a fixed deposit account in the bank that gets renewed and earns interest. This hassle-free card also comes with a comprehensive grievance redressal mechanism. You can contact the bank for any issues regarding your credit card through any of the various channels listed below.

    City Union Bank Credit Card Customer Care Number

    You can contact Union Bank for any of your credit card related queries or issues at the number 044-71225000.

    You can also call the administrative office at 0435-2401622/2402322.

    City Union Bank Email Address Details

    You can send an email to City Union Bank for redressal of any of your credit card related issues at the address - customercare@cityunionbank.com

    City Union Bank Credit Card Grievance Redressal

    There are 2 levels of grievance redressal for your credit card related issues. These are:

    1. Level 1: Call the customer care number given above or register on the online form given on the bank’s website with your account number, name, and details of your complaint. The online form can be found here - https://cubindia.net/ccmswebportal/complaintmaster.aspx
    2. Level 2: If the step above has not resulted in resolution of your complaint, you may contact the Principal Officer for Complaints and Redressal at the address given below:

    Shri K. Maharajan,

    General Manager,
    Inspection Vigilance and Audit,
    City Union Bank Ltd.,
    No. 24 B, Gandhi Nagar,
    Kumbakonam – 612 001

    You can also call, fax, or email the officer:

    • Telephone: 0435-2402322
    • Fax: 0435-2431746
    • Email: principalofficer@cityunionbank.in

    Write to City Union Bank

    You can write to the bank’s administrative office at the address given below:

    City Union Bank Ltd.,
    “Narayana” 24B, Gandhi Nagar,
    Kumbakonam – 612 001

    FAQs

    1. Is there a toll-free customer care number for City Union Bank?
    2. There is no toll-free customer care number. However, you can call the bank at the customer care number given above.

    3. Is the customer care number given above applicable for all the states in India?
    4. Yes, the customer care number is applicable for all the states in India.

    5. Can I approach the bank for any credit card related queries?
    6. Yes, each branch has qualified personnel who will help you in the resolution of your queries or complaints.

    7. If my issue is not resolved at any of the two levels listed under the Grievance Redressal section above, what do I do?
    8. In case your grievance has not been resolved at level 1 or 2, you may contact the Banking Ombudsman.

    9. If I am not a customer of the bank, can I still use the online form to register my grievance?
    10. Yes, the online form on the bank’s website is open to both non-customers and customers.

      

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