Jammu Kashmir Bank Credit Card Customer Care

Jammu and Kashmir Bank or the J&K Bank, as it is popularly called offers its customers an array of financial services like personal banking, corporate banking, mobile banking, and cash management. Established in the year 1938, this bank has emerged to be one of the major financial institutions in north India. With its headquarters in Srinagar, the J&K Bank has more than 800 branches spread across India. Among the plethora of financial products and services that the bank offers, credit cards are one of the most sought-after. The bank has a dedicated customer care service to address queries and grievances related to credit cards.

J&K Bank Credit Card Customer Care Phone Numbers

The J&K Bank has a dedicated customer care helpline for its credit cardholders or applicants who want to avail a credit card from the bank. Customers can call the following numbers for any credit card-related queries:

• Hot listing/blocking credit card: 0194-2481953 / 2481936
• Toll free: 1800-1800-234
• Working hours (10 am to 5 pm): 0194-2486151 / 2486424 / 2486149/ 2486424

The above mentioned numbers are available 24*7 on all working days. These numbers are specifically used by the bank to sort out credit card-related queries. There are other numbers that can be used by the customers to get their general queries addressed by the bank customer care executives.

In case a cardholder losses their card or misplaces it, they need to immediately block their card or get it hotlisted. Also, in case they think their card details have been compromised, they can call the above-mentioned number and block their card. Once they block their card, they will receive a confirmation call from the bank informing them if the process is complete.

J&K Bank Credit Card Grievance Redressal

When it comes to grievance redressal, the J&K Bank has an efficient and transparent system in place. The process to file a grievance with the J&K Bank is simple. Listed below are some of the ways in which the customers can file their credit card-related complaints:

• The customer can approach the branch manager with their complaints about credit cards. The manager will ensure that the grievance is addressed as effectively as possible. However, in case the branch manager fails to provide a satisfactory solution to the customer, they can ask for the complaint book that is available in almost all the branches of the J&K Bank. Once the customer receives the complaint book, they can lodge their grievance in it. They will be provided an acknowledgement of the complaint by the bank. The J&K Bank tries to address grievances within 15 working days. In case the bank fails to address the problem within 15 working days, the bank is liable to inform the customer and give them reasons for the delay in addressing the problems listed.
• In case the customer is not satisfied with the solution offered by the bank, they can approach the zonal office or the zonal head. The administrative control of the branch generally functions under the zonal head. The contact of the zonal office can be acquired from any branch of the bank or from the helpline contact numbers listed at the corporate offices of the J&K Bank. Moreover, the helpline numbers are also available on the official website of the J&K Bank.
• The customer can also write to the address listed below to file their complaints or grievances:

The President

Customer Care Department

J&K Bank

Corporate Headquarters

MA Road

Srinagar-190 001

• The customer can also send an email to jkbcustomercare@jkbmail.com or jkbcustomercare@gmail.com.

J&K Bank Credit Card Customer Care Helpline (City-wise)