Central Bank of India Credit Card Customer Care

Central Bank of India is one of the oldest and largest banks in the country which is owned by the Indian government. The bank provides several customer care options for the people, through which you can inquire about each and every product offered by the bank, including credit cards.

Central Bank of India Credit Card Toll-Free Customer Care Number

Central Bank of India E-mail Address Details

Central Bank of India Corporate Office

Central Bank of India

Chander Mukhi, Nariman Point

Mumbai – 400 021

Tel.: 022 – 6638 7777

Central Bank of India Zonal Offices Contact Number

Credit Card Enquiries

Theft or Loss of Card

In case of theft or loss of your credit card, you will need to report the loss of card to the customer care department of the bank. Once the loss is registered, the customer care of the bank will block your card to prevent any fraudulent transactions.

You can call the customer care number 1800 110 001 or send an e-mail to digitalsupport@centralbank.co.in. The e-mail ID is for all queries and complaints or assistance needed for digital transactions.

Central Bank of India Grievance Redressal Procedure

The Central Bank of India, since it is owned and operated by the Government of India has an effective grievance redressal procedure in place for swift and efficient solutions to all kinds of issues. The grievance redressal procedure takes place at different levels.

First Level

The first level of the procedure involves the customer care department of the bank. Initial communication with a customer care representative about a complaint or query serves as the first level of grievance redressal.

However, if you do not receive a solution to your complaint or a satisfactory answer, you can contact the branch manager of the respective bank by either e-mail or phone.

Second Level

If the branch manager is not able to answer your query or offer a satisfactory solution to your complaint, it will then be registered with the Nodal Officer of the branch. Once it reaches the Nodal Officer, the complaint will be addressed within 15 days.

Third Level

If the Nodal Officer’s solution to your complaint is not given or is not satisfactory, it is then transferred to the Nodal Officer of the Central Office.

After this, if the customer is not satisfied with the answer to their query, the complaint goes to the Internal Ombudsman of the bank. They are officials who are appointed by the Reserve Bank of India who investigates complaints.

The list of Banking Ombudsman is given below:

Central Bank of India Nodal Officer Details

FAQs on Central Bank of India Credit Card Customer Care

1. Do the Central Bank of India credit cards come with EMV chips?

   Yes, the Central Bank of India credit cards come with EMV chips.

2. Who is eligible to apply for a credit card from Central Bank of India?

   If you are an Indian citizen and you meet the eligibility criteria of the credit cards, you can apply for the credit cards.

3. Can I write to the Central Bank of India Chennai branch?

   Yes, you can write to the Central Bank of India Chennai branch at zmchenzo@centralbank.co.in

4. Am I allowed to use the credit card to make online payments?

   Yes, you can use the Central Bank of India credit cards to make online purchases as well. You will require an OTP (One Time Password) for completing the online transaction as this ensures security of funds.

5. Does Central Bank of India offer an auto-debit feature for paying my credit card bills?

   Yes, you can always use an auto debit feature for paying your outstanding credit card bill amount.