Santa Claus comes around just once a year. In the meantime, there are Credit Cards.
  • Central Bank of India Credit Card Customer Care

    Central Bank of India is one of the oldest and largest banks in the country which is owned by the Indian government. The bank provides several customer care options for the people, through which you can inquire about each and every product offered by the bank, including credit cards.

    Central Bank of India Credit Card Toll-Free Customer Care Number

    The toll-free number of the call centre of the bank, available throughout the day (24 hours). 1800 22 1911
    Card Hotlisting/Card not working 1800 22 1911
    Card not working for online registration / transaction. STD Code - 022 49197320
    For failed transaction in ATM/POS/online and account debited requiring reversal STD Code - 022 49197313 /15

    Central Bank of India E-mail Address Details

    Card Hotlisting/Card not working,
    Card not working for online registration / transaction.,
    For failed transaction in ATM/POS/online and cccount debited requiring reversal
    PMJDY grievance redressal Email ID

    Central Bank of India Corporate Office

    Central Bank of India

    Chander Mukhi, Nariman Point

    Mumbai – 400 021

    Tel.: 022 – 6638 7777

    Central Bank of India Zonal Offices Contact Number

    Zone Address Phone Number E-mail ID
    Bhopal Area Hills, Jail Road, Bhopal – 462 011. Tel.: 0755 – 2674030 Fax: 0755 – 2552019
    Ahmedabad Central Bank Building, P.O. No. 205, Lal Darwaja, Ahmedabad – 380 001. Tel.: 079 – 25503634
    Chennai 3RD FLOOR 48/49, RED CROSS ROAD, EGMORE, CHENNAI - 600008 Tel.: 044 – 23464201 Fax: 044 –23464200
    Delhi Plot No. 4, Block No. 54, Opp. Desh Bandhu Gupta Road, Karol Baugh, New Delhi – 110 005 Tel.: 011 – 42827707 Fax: 011 – 23626381
    Chandigarh P.B.NO: 13, NO: 58-59, BANK SQUARE, SECTOR 17B, CHANDIGARH - 160017 Tel. 0172 2704787 Fax: 0172 – 2704047
    Lucknow 73, M.G. Road, Hazratgunj, Lucknow 226001 0522 2611301-4 0522 2613240
    Kolkata Central Bank Building, 33, Netaji Subhash Road, Kolkata 700001 Tel.: 033 – 22301270 Fax: 033 – 22309865
    Mumbai Standard Building, 1st Floor, D.N. Road, Mumbai 400023 Tel: 022 – 22021500 Fax: 022 – 40345819
    Patna 2nd floor, Block B, Maurya Lok Complex, Dak Bungalow, Patna 800001 0612 2226607/ 0612 2221898
    Pune P.B. No. 98, 317 M.G. Road, Pune 411001 Tel.: 020 – 26131611 Fax: 020 – 26131618

    Credit Card Enquiries

    Theft or Loss of Card

    In case of theft or loss of your credit card, you will need to report the loss of card to the customer care department of the bank. Once the loss is registered, the customer care of the bank will block your card to prevent any fraudulent transactions.

    You can call the customer care number 1800 110 001 or send an e-mail to The e-mail ID is for all queries and complaints or assistance needed for digital transactions.

    Credit Card Customer Care By Bank

    Central Bank of India Grievance Redressal Procedure

    The Central Bank of India, since it is owned and operated by the Government of India has an effective grievance redressal procedure in place for swift and efficient solutions to all kinds of issues. The grievance redressal procedure takes place at different levels.

    First Level

    The first level of the procedure involves the customer care department of the bank. Initial communication with a customer care representative about a complaint or query serves as the first level of grievance redressal.

    However, if you do not receive a solution to your complaint or a satisfactory answer, you can contact the branch manager of the respective bank by either e-mail or phone.

    Second Level

    If the branch manager is not able to answer your query or offer a satisfactory solution to your complaint, it will then be registered with the Nodal Officer of the branch. Once it reaches the Nodal Officer, the complaint will be addressed within 15 days.

    Third Level

    If the Nodal Officer’s solution to your complaint is not given or is not satisfactory, it is then transferred to the Nodal Officer of the Central Office.

    After this, if the customer is not satisfied with the answer to their query, the complaint goes to the Internal Ombudsman of the bank. They are officials who are appointed by the Reserve Bank of India who investigates complaints.

    The list of Banking Ombudsman is given below:

    Centre Name Address and Phone Number Area of Operation
    Bangalore Shri M. Palanisamy C/o Reserve Bank of India 10/3/8, Nrupathunga Road Bangalore-560 001 Phone number – 080 22210771/22275629 Karnataka
    Ahmedabad Shri Rajesh Kumar C/o Reserve Bank of India La Gajjar Chambers, Ashram Road, Ahmedabad-380 009 Phone number – 079 26582357/26586718/26575807 Union Territories of Dadra and Nagar Haveli, Daman and Diu
    Bhubaneshwar Shri B K Bhoi C/o Reserve Bank of India Pt. Jawaharlal Nehru Marg Bhubaneswar-751 001 Phone number – 0674 2396207/2396008 Orissa
    Bhopal Shri A.F. Naqvi C/o Reserve Bank of India Hoshangabad Road, Post-Box No.32, Bhopal-462 011 Phone number – 0755 2573772/2573776 Chattisgarh and Madhya Pradesh
    Chennai Shri S. Ganesh C/o Reserve Bank of India, Fort Glacis, Chennai 600 001 Phone number – 044 25399170/25395964/25399158 Union Territories of Andaman and Nicobar Islands, Puducherry (except Mahe) and Tamil Nadu
    Chandigarh Shri Jaimal Tashi C/o Reserve Bank of India 4th Floor, Sector 17, Central Vista Chandigarh – 160 017 Phone number – 0172 2721109/ 2721011/ 2784261 Union Territory of Chandigarh and Panchkula, Yamuna Nagar, Ambal, Himachal Pradesh, Punjab and Districts of Haryana
    Hyderabad Shri M. Sebastian C/o Reserve Bank of India 4th Floor, Sector 17, Central Vista Chandigarh – 160 017 Phone number – 040 23210013/23243970 Andhra Pradesh
    Guwahati Shri B.B. Sangma C/o Reserve Bank of India Station Road, Pan Bazar Guwahati-781 001 Phone number – 0361 2542556/2540445 Manipur, Arunachal Pradesh, Assam, Mizoram, Meghalaya, Tripura and Nagaland
    Kanpur Smt. Madhavi Sharma C/o Reserve Bank of India M.G. Road, Post Box No.82 Kanpur-208 001 Phone number – 0512 2306278/2306330 Uttaranchal and Uttar Pradesh (excluding districts of Gautam Budh Nagar and Ghaziabad)
    Jaipur Shri N. P. Topno C/o Reserve Bank of India, 4th floor Rambagh Circle, Tonk Road Jaipur-302 052 Phone number – 0141 5107973/5101331 Rajasthan
    Kolkata Shri M.S. Soy C/o Reserve Bank of India 15, Nethaji Subhas Road Kolkata-700 001 Phone number – 033 22304982 Sikkim and West Bengal
    New Delhi Shri M. Rajeshwar Rao C/o Reserve Bank of India, Sansad Marg, New Delhi - 110001 Phone number – 011 23730632/23730633/23766130/23766131 Jammu & Kashmir, Delhi, Haryana (excepts districts of Yamuna Nagar, Ambala, and Panchkula) and districts of Gautam Budh Nagar and Ghaziabad of Uttar Pradesh
    Mumbai Smt. Ranjana Sahajwala Reserve Bank of India Byculla Office Building 4th Floor, Opposite Mumbai Central Railway Station Byculla, Mumbai-400 008. Phone number – 022 23022028 Goa and Maharashtra
    Thiruvananthapuram Shri F.R. Joseph C/o Reserve Bank of India Bakery Junction Thiruvananthapuram-695033 Phone number – 0471 2326852/2332723/2323959 Union Territory of Lakshadweep, Union Territory of Puducherry (Mahe Region only) and Kerala.
    Patna Shri Shrimohan Yadav C/o Reserve Bank of India, Patna-800 001 Phone number – 0612 2322569/2323734 Jharkhand and Bihar
    Dehradun Smt K S Jyotsna - General Manager Customer Education and Protection Cell GMVN Building 3rd Floor 74/1 Rajpur Road, Dehradun Phone number – 0135 2742456 Western Uttar Pradesh and Uttarakhand

    Central Bank of India Nodal Officer Details

    Zone Region Name Mobile Number E-mail ID Designation
    Ahmedabad Zonal Officer Mr. Manoj Upadhyay 9727702428 CM
    Baroda Mr. Kishor Dharmadhikari 9727303639 AGM/DRM
    Ahmedabad Mr. KN Mistry 9099912889 CM
    Surat Mr. Nilesh Kumar 7574884982 CM
    Rajkot Mr. U.C. Singh 9687690165 CM
    Bhopal Zonal Officer D.K. Jaimini 9644004761 AGM
    Chhindwada Somnath Bhattacharya 8226012756 CM
    Indore R.S. Dabakara 9522273401 CM
    Gwalior P.K. Gupta 7354888205 CM
    Sagar Ashok Kumar Sharma 9406916713 CM
    Jabalpur O.P. Sharma 8226012909 AGM
    Bhopal B.B. Sharma 7024173565 CM
    Chennai Zonal Officer Vinod Kumar 8939887295 AGM
    Coimbatore Sumesh MB 8488945033 - CM
    Chennai P Sreeraman 9962005968 - CM
    Madurai N.V. Nageshwar Rao 8489945033 - CM
    Kochi Thomas Varghese 8493334119 - CM
    Chandigarh Zonal Officer Shri Giriraj Prasad Meena 9988883823 CM
    Jalandhar Shri Raj Karan Singh 9878943935 CM
    Rohtak Shri Gulshan Khungar 8930501787 CM
    Ludhiana Shri Ritesh Kumar 7508030921 CM
    Chandigarh Shri Surinder Kumar 9780470066 CM
    Guwahati Zonal Officer Mr. N. Shyam Sunder 9706021646 DZM
    Guwahati Mr. D.K. Haloi 9435142233 DRM
    Barapeta Mr. Chandra Bhanu Gupta 9706008761 DRM
    Upper Assam Mr. L.N. Sonowal 8486001789 DRM
    Delhi Zonal Officer Mr. Basudev Rakshit 9971300791 AGM, Nodal Officer
    Delhi – A South Shri Vijay Kapoor 8588870180 -
    Jaipur Bharat Poddar 8696930697 CM
    Delhi – B South Mrs. Rama Chabra 9711256770 -
    Kota Shri H.C. Meena 8696345600 DRM
    Dehradun Rajender Singh 9451739656 -
    Hyderabad Zonal Officer Mr. P. Chandra Shekhar Rao 8886031257 -
    Vijayawada Mr. P. Babu Rao 8886126119 CM
    Bangalore Mr. K.M. Swamy 9916102338 DRM
    Hyderabad Mr. A.K. Tomer 8886990338 DRM, AGM
    Lucknow Zonal Officer Mr. Atul Mishra 9554008866 -
    Gorakhpur Mr. V.K. Pandey 8795816098 -
    Agra Mr. Rishi Sarawat 7566337447 -
    Lucknow Mr. K.P. Singh 8840886837 -
    Kanpur Mr. Awadhesh Kumar 8795819477 -
    Varanasi Mr. Saurabh Singh 8795819739 -
    Meerut Mr. R.K. Kaura 9759700921 -
    Kolkata Zonal Officer Mr. Nani Gopal Haldar 9883012561 -
    Coochbihar Ms. Prianka Singh 8582984989 -
    North Kolkata Mr. Atul Sinha 9674155771 -
    Durgapur Mr. P.J. Talukdar 8001091555 -
    Bhubaneshwar Mr. U.K. Maheshwari 7381040555 DRM
    South Kolkata Mr. Basudeo Das 9434821211 -
    Siliguri Mr. N. Maharana 7407600223 CM
    MMZO Zonal Officer Mr. S.C. Gupta 8422931990 -
    MRO Mr. Vikram Solanki 9769291209 -
    Panaji Mr. Paul Sigh 8390910596 -
    MSRO Mr. G.M. Netankar 8879128470 -
    Thane Mr. Ramesh Kumar Gupta 9833745934 -
    Pune Zonal Officer Mr. Prabhunath Choudhary 9923200355 -
    Aurangabad J.S.S. Sharma 8554999684 -
    Akola Mr. Dilip Kumar 7507771017 -
    Nasik S.B. Bagul 9325212633 Manager
    Nagpur Shri R.K. Upadhyay 7875771919 -
    Pune Mr. P.K. Sinha 8554953400 -
    Patna Zonal Officer Mr. Uday Shankar 7631997455 CM
    Motihari Ashok Kumar Khare 9534397041 CM
    Muzaffarnagar R.S. Varma 8298197138 CM
    Darbhanga K.N. Das 8298197136 CM
    Purnia Mr. Ramesh Kumar 7360000711 -
    Patna Akhileshwar Singh 8404801584 CM
    Ranchi Sanatan Haloi 8298898902 CM
    Raipur Zonal Officer Mr. Janadan Joshi 9584469570 - DZM
    Raipur Mr. G.C. Dewangan 8370019826 CM
    Ambikapur B. Lakra 8370002055 -
    Sambhalpur Shri C.M. Car 7381040070 -

    FAQs on Central Bank of India Credit Card Customer Care

    1. Do the Central Bank of India credit cards come with EMV chips?

      Yes, the Central Bank of India credit cards come with EMV chips.

    2. Who is eligible to apply for a credit card from Central Bank of India?

      If you are an Indian citizen and you meet the eligibility criteria of the credit cards, you can apply for the credit cards.

    3. Can I write to the Central Bank of India Chennai branch?

      Yes, you can write to the Central Bank of India Chennai branch at

    4. Am I allowed to use the credit card to make online payments?

      Yes, you can use the Central Bank of India credit cards to make online purchases as well. You will require an OTP (One Time Password) for completing the online transaction as this ensures security of funds.

    5. Does Central Bank of India offer an auto-debit feature for paying my credit card bills?

      Yes, you can always use an auto debit feature for paying your outstanding credit card bill amount.

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