Santa Claus comes around just once a year. In the meantime, there are Credit Cards.

Central Bank of India Credit Card Customer Care

Central Bank of India is one of the oldest and largest banks in the country which is owned by the Indian government. The bank provides several customer care options for the people, through which you can inquire about each and every product offered by the bank, including credit cards.

Central Bank of India Credit Card Toll free Number
Central Bank of India Credit Card 24*7 Toll free Number

Central Bank of India Credit Card Customer Care Number

The bank offers a dedicated customer care number for all kinds of credit card queries. To inquire about customer-related services for credit cards, you can call the toll-free number 1800 222 368 or 022 66387737, 66387743.

Central Bank of India Toll-Free Customer Care Number

Central Bank of India also offers three toll-free customer care numbers which customers can contact for any general inquiry about any product the bank offers.

The toll-free number of the call centre of the bank, 1800 22 1911 is available throughout the day (24 hours). The national toll-free numbers of the Central Bank of India are 1800 110 001 and 1800 180 1111.

Central Bank of India Zonal Offices Contact Number

Zone Address Phone Number E-mail ID
Bhopal Area Hills, Jail Road, Bhopal – 462 011. 0755 2552026/23 0755 2674034/30/22 zmbhopzo@centralbank.co.in
Ahmedabad Central Bank Building, P.O. No. 205, Lal Darwaja, Ahmedabad – 380 001. 079 25503586 079 25505995 zmahmezo@centralbank.co.in.
Chennai 48/49, Monteith Road, Egmore, Chennai – 600 008 044 28883102 044 23464200 zmchenzo@centralbank.co.in
Chandigarh Central Bank of India Zonal Audit Office, SCO No. 68-69, Sector-17B, Chandigarh 160035 0172 702993/94/95 zmchanzo@centralbank.co.in
Hyderabad Bank Street, Koti, Hyderabad - 500095 040 23468911 040 23468902 zmhydezo@centralbank.co.in
Guwahati G.S. Road, Central Bank Building, Bhangagarh, Guwahati 781005 0361 22457651/52 0361 22452154 zmguwazo@centralbank.co.in
Lucknow 73, M.G. Road, Hazratgunj, Lucknow 226001 0522 2611301-4 0522 2613240 zmluckzo@centralbank.co.in
Kolkata Central Bank Building, 33, Netaji Subhash Road, Kolkata 700001 033 22301270/1275/7007 033 22309864 zmkolkzo@centralbank.co.in
Mumbai Standard Building, 1st Floor, D.N. Road, Mumbai 400023 022 22047229/7301/7304 022 22044720 zmmmzo@centralbank.co.in
Patna 2nd floor, Block B, Maurya Lok Complex, Dak Bungalow, Patna 800001 0612 2226607 0612 2221898 zmpatnzo@centralbank.co.in
New Delhi Plot No 4, Block no 54, Opposite Desh Bandhu Gupta Road, Karol Baugh, New Delhi 110005 011 23318964 011 23319268/69 011 23311332/237 zmdelhzo@centralbank.co.in
Raipur 1st Floor, Block C, Bombay Market, G.E. Road, Raipur 492001 0771 2226756, 2225171 zmraipzo@centralbank.co.in
Pune P.B. No. 98, 317 M.G. Road, Pune 411001 020 26131611-17 Zmpunezo@centralbank.co.in

Credit Card Enquiries

Theft or Loss of Card

In case of theft or loss of your credit card, you will need to report the loss of card to the customer care department of the bank. Once the loss is registered, the customer care of the bank will block your card to prevent any fraudulent transactions.

You can call the customer care number 1800 110 001 or send an e-mail to digitalsupport@centralbank.co.in. The e-mail ID is for all queries and complaints or assistance needed for digital transactions.

Central Bank of India E-mail Address Details

Pradhan Mantri Jhan Dhan Yojana grievance redressal e-mail IDpmjdy.grievances@nice.in

Digital Transactionsdigitalsupport@centralbank.co.in

For Complaintscomplaints@centralbank.co.in

Central Bank of India Grievance Redressal Procedure

The Central Bank of India, since it is owned and operated by the Government of India has an effective grievance redressal procedure in place for swift and efficient solutions to all kinds of issues. The grievance redressal procedure takes place at different levels.

First Level

The first level of the procedure involves the customer care department of the bank. Initial communication with a customer care representative about a complaint or query serves as the first level of grievance redressal.

However, if you do not receive a solution to your complaint or a satisfactory answer, you can contact the branch manager of the respective bank by either e-mail or phone.

Second Level

If the branch manager is not able to answer your query or offer a satisfactory solution to your complaint, it will then be registered with the Nodal Officer of the branch. Once it reaches the Nodal Officer, the complaint will be addressed within 15 days.

Third Level

If the Nodal Officer’s solution to your complaint is not given or is not satisfactory, it is then transferred to the Nodal Officer of the Central Office.

After this, if the customer is not satisfied with the answer to their query, the complaint goes to the Internal Ombudsman of the bank. They are officials who are appointed by the Reserve Bank of India who investigates complaints.

The list of Banking Ombudsman is given below:

Centre Name Address and Phone Number Area of Operation
Bangalore Shri M. Palanisamy C/o Reserve Bank of India 10/3/8, Nrupathunga Road Bangalore-560 001 Phone number – 080 22210771/22275629 Karnataka
Ahmedabad Shri Rajesh Kumar C/o Reserve Bank of India La Gajjar Chambers, Ashram Road, Ahmedabad-380 009 Phone number – 079 26582357/26586718/26575807 Union Territories of Dadra and Nagar Haveli, Daman and Diu
Bhubaneshwar Shri B K Bhoi C/o Reserve Bank of India Pt. Jawaharlal Nehru Marg Bhubaneswar-751 001 Phone number – 0674 2396207/2396008 Orissa
Bhopal Shri A.F. Naqvi C/o Reserve Bank of India Hoshangabad Road, Post-Box No.32, Bhopal-462 011 Phone number – 0755 2573772/2573776 Chattisgarh and Madhya Pradesh
Chennai Shri S. Ganesh C/o Reserve Bank of India, Fort Glacis, Chennai 600 001 Phone number – 044 25399170/25395964/25399158 Union Territories of Andaman and Nicobar Islands, Puducherry (except Mahe) and Tamil Nadu
Chandigarh Shri Jaimal Tashi C/o Reserve Bank of India 4th Floor, Sector 17, Central Vista Chandigarh – 160 017 Phone number – 0172 2721109/ 2721011/ 2784261 Union Territory of Chandigarh and Panchkula, Yamuna Nagar, Ambal, Himachal Pradesh, Punjab and Districts of Haryana
Hyderabad Shri M. Sebastian C/o Reserve Bank of India 4th Floor, Sector 17, Central Vista Chandigarh – 160 017 Phone number – 040 23210013/23243970 Andhra Pradesh
Guwahati Shri B.B. Sangma C/o Reserve Bank of India Station Road, Pan Bazar Guwahati-781 001 Phone number – 0361 2542556/2540445 Manipur, Arunachal Pradesh, Assam, Mizoram, Meghalaya, Tripura and Nagaland
Kanpur Smt. Madhavi Sharma C/o Reserve Bank of India M.G. Road, Post Box No.82 Kanpur-208 001 Phone number – 0512 2306278/2306330 Uttaranchal and Uttar Pradesh (excluding districts of Gautam Budh Nagar and Ghaziabad)
Jaipur Shri N. P. Topno C/o Reserve Bank of India, 4th floor Rambagh Circle, Tonk Road Jaipur-302 052 Phone number – 0141 5107973/5101331 Rajasthan
Kolkata Shri M.S. Soy C/o Reserve Bank of India 15, Nethaji Subhas Road Kolkata-700 001 Phone number – 033 22304982 Sikkim and West Bengal
New Delhi Shri M. Rajeshwar Rao C/o Reserve Bank of India, Sansad Marg, New Delhi - 110001 Phone number – 011 23730632/23730633/23766130/23766131 Jammu & Kashmir, Delhi, Haryana (excepts districts of Yamuna Nagar, Ambala, and Panchkula) and districts of Gautam Budh Nagar and Ghaziabad of Uttar Pradesh
Mumbai Smt. Ranjana Sahajwala Reserve Bank of India Byculla Office Building 4th Floor, Opposite Mumbai Central Railway Station Byculla, Mumbai-400 008. Phone number – 022 23022028 Goa and Maharashtra
Thiruvananthapuram Shri F.R. Joseph C/o Reserve Bank of India Bakery Junction Thiruvananthapuram-695033 Phone number – 0471 2326852/2332723/2323959 Union Territory of Lakshadweep, Union Territory of Puducherry (Mahe Region only) and Kerala.
Patna Shri Shrimohan Yadav C/o Reserve Bank of India, Patna-800 001 Phone number – 0612 2322569/2323734 Jharkhand and Bihar
Dehradun Smt K S Jyotsna - General Manager Customer Education and Protection Cell GMVN Building 3rd Floor 74/1 Rajpur Road, Dehradun Phone number – 0135 2742456 Western Uttar Pradesh and Uttarakhand

Central Bank of India Nodal Officer Details

Zone Region Name Mobile Number E-mail ID Designation
Ahmedabad Zonal Officer Mr. Manoj Upadhyay 9727702428 operahmezo@centralbank.co.in CM
Baroda Mr. Kishor Dharmadhikari 9727303639 drmbaroro@centralbank.co.in AGM/DRM
Ahmedabad Mr. KN Mistry 9099912889 Cmahmero@centralbank.co.in CM
Surat Mr. Nilesh Kumar 7574884982 cmsuraro@centralbank.co.in CM
Rajkot Mr. U.C. Singh 9687690165 cmoperrajkro@centralbank.co.in CM
Bhopal Zonal Officer D.K. Jaimini 9644004761 agmoperbhopzo@centralbank.co.in AGM
Chhindwada Somnath Bhattacharya 8226012756 cmcreditchhiro@centralbank.co.in CM
Indore R.S. Dabakara 9522273401 auditindoro@centralbank.co.in CM
Gwalior P.K. Gupta 7354888205 persgwalro@centralbank.co.in CM
Sagar Ashok Kumar Sharma 9406916713 armsagaro@centralbank.co.in CM
Jabalpur O.P. Sharma 8226012909 armjabaro@centralbank.co.in AGM
Bhopal B.B. Sharma 7024173565 operbhopro@centralbank.co.in CM
Chennai Zonal Officer Vinod Kumar 8939887295 vinod@centralbank.co.in AGM
Coimbatore Sumesh MB 8488945033 - CM
Chennai P Sreeraman 9962005968 - CM
Madurai N.V. Nageshwar Rao 8489945033 - CM
Kochi Thomas Varghese 8493334119 - CM
Chandigarh Zonal Officer Shri Giriraj Prasad Meena 9988883823 operchanzo@centralbank.co.in CM
Jalandhar Shri Raj Karan Singh 9878943935 drmjalaro@centralbank.co.in CM
Rohtak Shri Gulshan Khungar 8930501787 cmrohtro@centralbank.co.in CM
Ludhiana Shri Ritesh Kumar 7508030921 operludhro@centralbank.co.in CM
Chandigarh Shri Surinder Kumar 9780470066 operchanro@centralbank.co.in CM
Guwahati Zonal Officer Mr. N. Shyam Sunder 9706021646 agmguwazo@centralbank.co.in DZM
Guwahati Mr. D.K. Haloi 9435142233 drmguwaro@centralbank.co.in DRM
Barapeta Mr. Chandra Bhanu Gupta 9706008761 drmbarpetaro@centralbank.co.in DRM
Upper Assam Mr. L.N. Sonowal 8486001789 drmupparo@centralbank.co.in DRM
Delhi Zonal Officer Mr. Basudev Rakshit 9971300791 agm2delhzo@centralbanbk.co.in AGM, Nodal Officer
Delhi – A South Shri Vijay Kapoor 8588870180 cmdelaro@centralbank.co.in -
Jaipur Bharat Poddar 8696930697 drmjaipro@centralbank.co.in CM
Delhi – B South Mrs. Rama Chabra 9711256770 operdelbro@centralbank.co.in -
Kota Shri H.C. Meena 8696345600 drmkotaro@centralbank.co.in DRM
Dehradun Rajender Singh 9451739656 operdehrro@centralbank.co.in -
Hyderabad Zonal Officer Mr. P. Chandra Shekhar Rao 8886031257 cmoperhydezo@centralbank.co.in -
Vijayawada Mr. P. Babu Rao 8886126119 cmopervijaro@centralbank.co.in CM
Bangalore Mr. K.M. Swamy 9916102338 drmbangro@centralbank.co.in DRM
Hyderabad Mr. A.K. Tomer 8886990338 armhydero@centralbank.co.in DRM, AGM
Lucknow Zonal Officer Mr. Atul Mishra 9554008866 operluckzo@centralbank.co.in -
Gorakhpur Mr. V.K. Pandey 8795816098 opergoraro@centralbank.co.in -
Agra Mr. Rishi Sarawat 7566337447 operagraro@centralbank.co.in -
Lucknow Mr. K.P. Singh 8840886837 hindiluckro@centralbank.co.in -
Kanpur Mr. Awadhesh Kumar 8795819477 armkanpro@centalbank.co.in -
Varanasi Mr. Saurabh Singh 8795819739 opervararo@centralbank.co.in -
Meerut Mr. R.K. Kaura 9759700921 drmmeerro@centalbank.co.in -
Kolkata Zonal Officer Mr. Nani Gopal Haldar 9883012561 operkolkzo@centralbank.co.in -
Coochbihar Ms. Prianka Singh 8582984989 opercoocro@centralbank.co.in -
North Kolkata Mr. Atul Sinha 9674155771 drmkolknro@centralbank.co.in -
Durgapur Mr. P.J. Talukdar 8001091555 drmdurgro@centralbank.co.in -
Bhubaneshwar Mr. U.K. Maheshwari 7381040555 drmbhubro@centralbank.co.in DRM
South Kolkata Mr. Basudeo Das 9434821211 operkolksro@centralbank.co.in -
Siliguri Mr. N. Maharana 7407600223 perssiliro@centralbank.co.in CM
MMZO Zonal Officer Mr. S.C. Gupta 8422931990 opermmzo@centralbank.co.in -
MRO Mr. Vikram Solanki 9769291209 cmsmro@centralbank.co.in -
Panaji Mr. Paul Sigh 8390910596 drmpanaro@centralbank.co.i -
MSRO Mr. G.M. Netankar 8879128470 opermsro@centralbank.co.in -
Thane Mr. Ramesh Kumar Gupta 9833745934 drmthanaro@centralbank.co.in -
Pune Zonal Officer Mr. Prabhunath Choudhary 9923200355 operpunezo@centralbank.co.in -
Aurangabad J.S.S. Sharma 8554999684 operauraro@centralbank.co.in -
Akola Mr. Dilip Kumar 7507771017 operakolro@centralbank.co.in -
Nasik S.B. Bagul 9325212633 opernasiro@centralbank.co.in Manager
Nagpur Shri R.K. Upadhyay 7875771919 opernagpro@centralbank.co.in -
Pune Mr. P.K. Sinha 8554953400 cmperspunero@centralbank.co.in -
Patna Zonal Officer Mr. Uday Shankar 7631997455 operpatnzo@centralbank.co.in CM
Motihari Ashok Kumar Khare 9534397041 armmotiro@centralbank.co.in CM
Muzaffarnagar R.S. Varma 8298197138 armmuzaro@centalbank.co.in CM
Darbhanga K.N. Das 8298197136 drmdarbro@centralbank.co.in CM
Purnia Mr. Ramesh Kumar 7360000711 cmpurn@centralbank.co.in -
Patna Akhileshwar Singh 8404801584 cmoperpatnro@centralbank.co.in CM
Ranchi Sanatan Haloi 8298898902 rdrancro@centralbank.co.in CM
Raipur Zonal Officer Mr. Janadan Joshi 9584469570 - DZM
Raipur Mr. G.C. Dewangan 8370019826 operraipro@centralbank.co.in CM
Ambikapur B. Lakra 8370002055 drmambiro@centralbank.co.in -
Sambhalpur Shri C.M. Car 7381040070 drmsambro@centralbank.co.in -

Write to Central Bank of India

If you wish to write to the bank, in case you are not able to reach them via phone or mail, you can send a post stating your complaint or query to the Operations Department of Central Bank of India at the following address:

Central Bank of India,
Operations Department,
Central Bank Building, 2nd Floor,
M.G. Road, Hutatma Chowk,
Fort, Mumbai – 400023.

Credit Card Customer Care By Bank

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