Based in Thrissur, Kerala, Dhanlaxmi Bank is one of the public sector banks operating in India. The bank offers a wide range of banking products and services including savings and current accounts, loans, credit cards, depositary services, forex services, corporate banking, NRI banking, micro and agri banking, SME banking and lot more.
To ensure better services are being delivered to its customers, Dhanlaxmi bank has a 24x7 customer service that works round the clock to clear all kind of queries/concerns related to the bank’s products and services.
To make it easy for you, we listed all the customer service numbers, email IDs, contact addresses and other communication channels available to approach the bank.
For all the general queries related to accounts, debit cards, credit cards, loans, deposits and all other banking products, customers can approach Dhanlaxmi Bank’s phone banking officers using the below numbers.
Please note that the non-toll-free customer care helpline attracts standard call charges based on the location you’re calling from.
|Dhanlaxmi Bank toll free customer care number||1800 425 1747|
|Dhanlaxmi Bank non-toll free customer care number||+91 - 0487 6613000|
Dhanlaxmi Bank’s ‘Missed Call’ facility will relieve the customers from listening to the interactive voice response service and waiting on call till it connects to the phone banking officer. By giving a missed call from the registered mobile number, customers can get information on active accounts such as account balance, e-statements, and also to talk to customer care executives.
|Service||Give missed call to|
|To receive account balance as SMS||+91-80-67747700|
|To receive last 3 months e-statement to e-mail||+91-80-67747711|
|To receive one day e-statement to e-mail||+91-80-67747733|
|To talk to customer care executive||+91-80-67747722|
Only the existing domestic and NRI customers of the bank can avail the facility, provided their existing mobile numbers and e-mail IDs are registered/updated in the bank records.
Besides calling the customer care, you can also raise their concerns/queries by sending an e-mail. Make sure to mention your details such as name, account number and details regarding the products or services such as credit card number, deposit number, etc., and send it through your registered e-mail address for quick response.
|Dhanlaxmi Bank customer care e-mail firstname.lastname@example.org|
Customers can also raise their concerns through written requests. All such requests should be addressed to either branch manager of the respective branch or to the chief general manager of the bank.
The Contact Details Of Dhanlaxmi Bank’s Head Offices Are Provided Below.
|Location of Head Office||Postal Address|
|Kerala||Mr. Manikandan P Chief General Manager, Dhanlaxmi Bank Ltd, Corporate Office, Naikkanal, Thrissur Kerala - 680001 Phone : 91-487-6617000 Fax : 91-487-6617222|
|Mumbai||Dhanlaxmi Bank Ltd. Thirumalai House, Ground Floor, Near Sion Hill Fort, Road No. 29, Sion (E), Mumbai - 400022|
|Thrissur||Dhanlaxmi Bank Ltd. Dhanalakshmi Buildings Punkunnam Thrissur - 680 002|
|Kochi||Dhanlaxmi Bank Ltd. Dhanalakshmi Buildings Near A R Camp Office Marine Drive Kochi - 682 031|
|Bengaluru||Dhanlaxmi Bank Ltd. No.58/A, Vishnupriya Arcade, 18th Main, 6th Block, Koramangala, Bengaluru - 560 095|
|Chennai||Dhanlaxmi Bank Ltd. 104 & 107, Om Sakthi Towers Anna Salai Chennai - 600 002|
Customers having access to the internet can raise their concerns/queries/complaints using an online form available on the bank’s website. The form ‘Contact Us Online’ is available under the ‘Customer Service’ page in the bank’s website. Customers need to enter the required details and type in their query or concern in the respective field before submitting the form.
NRI customers can raise their requests/concerns/feedback/complaints regarding their accounts, deposits, money transfers, NRI property loans, investment opportunities or any other NRI products or services either by calling NRI customer care number or by sending an e-mail to NRI customer care e-mail address or by directly writing to the NRI division.
|Dhanlaxmi Bank NRI Division Address||NRI Division Dhanlaxmi Bank Corporate Office, Dhanalakshmi Building, Naickanal, Thrissur - 680 001|
|NRI Customer Care Number||91-487-6455052|
|NRI Customer Care e-mail Addressemail@example.com|
To provide prompt and efficient service to its customers, Dhanlaxmi Bank aims to minimise the number of customer complaints and grievances by providing proper service delivery mechanism. The bank has a grievance redressal mechanism in place to ensure prompt redressal of complaints and grievances.
The multi-level grievance mechanism places bank officers including branch managers, regional officers, principal code compliance officers, nodal officers and managing directors of the bank at various levels to resolve queries on time.
Customers can make use of the grievance redressal mechanism effectively to seek a proper solution to all their unresolved queries/complaints.
Step:1 - The first step to raise any kind of query related to Dhanlaxmi Bank’s products and services includes contacting the customer care either by calling the customer helpline numbers or by sending an e-mail or sending a written request.
Step:2 - If the bank’s customer care division fails to provide resolution within 7-10 working days, customers can escalate the issue to the manager of the branch or to the regional officer under whose administrative control the bank functions. While the branch manager can be contacted in-person by visiting the bank branch, contact details of the regional officers can be obtained from the branch or by calling the customer service helpline. Complaints received at this level will be acknowledged in 3 days and resolved in 10 days from the date of receipt.
Step:3 - If the branch manager or regional officer fails to resolve the query or concern or if the customer is not satisfied with the kind of resolution received, he/she can escalate the issue to the Nodal Officer of the bank.
Contact details of Nodal Officers can be obtained from the branch or from the bank’s website. For your convenience, we are providing the same list here.
|Region||Name and Address of the Nodal Officer||Phone Number, Fax and E-mail|
|Thrissur, Kerala||Binoy.B.S, Assistant General Manager - Inspection & Audit Dhanlaxmi Bank Ltd., Inspection & Audit Dept. Corporate Office, Dhanlaxmi Buildings, Naickanal, Thrissur, Kerala - 680 001.||0487 - 6617204 Mobile - 07799018635 Fax: 0487 – 2335367 E-mail: firstname.lastname@example.org|
|Karnataka||Biju Kumar.P.H, (Regional Head) Dhanlaxmi Bank Ltd., Vishnupriya Arcade, No:58 – A, 18th Main, 6th Block, Koramangala Bangalore - 560 095||080-60503344 Mobile: 9742261709 E-mail: email@example.com|
|Andhra Pradesh||Raghunath R Dhanlaxmi Bank Ltd, Regional Office, Trendset Towers, 1st Floor D No:8-2-289, Road No.2, Banjara Hills Hyderabad - 500 034||+91 040-64500803 Mobile : +91 9052178938 E-mail: firstname.lastname@example.org|
|Tamil Nadu||John Varughese Dhanlaxmi Bank Ltd, Regional Office, Om Sakthi Towers, No:163, Anna Salai, Chennai - 600 002||044-49037062 Mobile : 8939703733 E-mail: email@example.com|
|Regional Office West||Abhilash R Dhanlaxmi Bank Ltd., Thirumallai House, Rd No: 29, Near Sion Hill Fort, Sion (East), Mumbai - 400 022.||022- 24079440. Mobile : 9836178989 E-mail: firstname.lastname@example.org|
|Regional Office North||Muraleedharan M Dhanlaxmi Bank Ltd, Regional Office, Door No: 10185 A, Arya Samaj Road, Karol Bagh, New Delhi -110 005.||011-69453279 E-mail: email@example.com|
If the complaint or concern is not resolved within one month after escalating it to various officers at the bank level, customers have all the rights to approach Banking Ombudsman appointed for their region. Banking Ombudsman are appointed by the Reserve Bank of India to take care of all the issues that are not resolved by any bank and will also accept complaints against the bank or its branch for any kind of non-adherence to the RBI guidelines.
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