Santa Claus comes around just once a year. In the meantime, there are Credit Cards.
  • Dhanlaxmi Bank Credit Card Customer Care

    Based in Thrissur, Kerala, Dhanlaxmi Bank is one of the public sector banks operating in India. The bank offers a wide range of banking products and services including savings and current accounts, loans, credit cards, depositary services, forex services, corporate banking, NRI banking, micro and agri banking, SME banking and lot more.

    To ensure better services are being delivered to its customers, Dhanlaxmi bank has a 24x7 customer service that works round the clock to clear all kind of queries/concerns related to the bank’s products and services.

    To make it easy for you, we listed all the customer service numbers, email IDs, contact addresses and other communication channels available to approach the bank.

    Dhanlaxmi Bank Toll Free Customer Care Number

    For all the general queries related to accounts, debit cards, credit cards, loans, deposits and all other banking products, customers can approach Dhanlaxmi Bank’s phone banking officers using the below numbers.

    Please note that the non-toll-free customer care helpline attracts standard call charges based on the location you’re calling from.

    Dhanlaxmi Bank toll free customer care number 1800 425 1747
    Dhanlaxmi Bank non-toll free customer care number +91 - 0487 6613000

    Dhanlaxmi Bank ‘Missed Call’ facility

    Dhanlaxmi Bank’s ‘Missed Call’ facility will relieve the customers from listening to the interactive voice response service and waiting on call till it connects to the phone banking officer. By giving a missed call from the registered mobile number, customers can get information on active accounts such as account balance, e-statements, and also to talk to customer care executives.

    Service Give missed call to
    To receive account balance as SMS +91-80-67747700
    To receive last 3 months e-statement to e-mail +91-80-67747711
    To receive one day e-statement to e-mail +91-80-67747733
    To talk to customer care executive +91-80-67747722

    Only the existing domestic and NRI customers of the bank can avail the facility, provided their existing mobile numbers and e-mail IDs are registered/updated in the bank records.

    Dhanlaxmi Bank Customer Care E-mail Address

    Besides calling the customer care, you can also raise their concerns/queries by sending an e-mail. Make sure to mention your details such as name, account number and details regarding the products or services such as credit card number, deposit number, etc., and send it through your registered e-mail address for quick response.

    Dhanlaxmi Bank customer care e-mail address customercare@dhanbank.co.in

    Dhanlaxmi Bank Communication Address

    Customers can also raise their concerns through written requests. All such requests should be addressed to either branch manager of the respective branch or to the chief general manager of the bank.

    The Contact Details Of Dhanlaxmi Bank’s Head Offices Are Provided Below.

    Location of Head Office Postal Address
    Kerala Mr. Manikandan P Chief General Manager, Dhanlaxmi Bank Ltd, Corporate Office, Naikkanal, Thrissur Kerala - 680001 Phone : 91-487-6617000 Fax : 91-487-6617222
    Mumbai Dhanlaxmi Bank Ltd. Thirumalai House, Ground Floor, Near Sion Hill Fort, Road No. 29, Sion (E), Mumbai - 400022
    Thrissur Dhanlaxmi Bank Ltd. Dhanalakshmi Buildings Punkunnam Thrissur - 680 002
    Kochi Dhanlaxmi Bank Ltd. Dhanalakshmi Buildings Near A R Camp Office Marine Drive Kochi - 682 031
    Bengaluru Dhanlaxmi Bank Ltd. No.58/A, Vishnupriya Arcade, 18th Main, 6th Block, Koramangala, Bengaluru - 560 095
    Chennai Dhanlaxmi Bank Ltd. 104 & 107, Om Sakthi Towers Anna Salai Chennai - 600 002

    Dhanlaxmi Bank Online Complaint Form

    Customers having access to the internet can raise their concerns/queries/complaints using an online form available on the bank’s website. The form ‘Contact Us Online’ is available under the ‘Customer Service’ page in the bank’s website. Customers need to enter the required details and type in their query or concern in the respective field before submitting the form.

    Dhanlaxmi Bank NRI Customer Care

    NRI customers can raise their requests/concerns/feedback/complaints regarding their accounts, deposits, money transfers, NRI property loans, investment opportunities or any other NRI products or services either by calling NRI customer care number or by sending an e-mail to NRI customer care e-mail address or by directly writing to the NRI division.

    Dhanlaxmi Bank NRI Division Address NRI Division Dhanlaxmi Bank Corporate Office, Dhanalakshmi Building, Naickanal, Thrissur - 680 001
    NRI Customer Care Number 91-487-6455052
    NRI Customer Care e-mail Address nricell@dhanbank.co.in

    Dhanlaxmi Bank - Grievance Redressal

    To provide prompt and efficient service to its customers, Dhanlaxmi Bank aims to minimise the number of customer complaints and grievances by providing proper service delivery mechanism. The bank has a grievance redressal mechanism in place to ensure prompt redressal of complaints and grievances.

    The multi-level grievance mechanism places bank officers including branch managers, regional officers, principal code compliance officers, nodal officers and managing directors of the bank at various levels to resolve queries on time.

    Customers can make use of the grievance redressal mechanism effectively to seek a proper solution to all their unresolved queries/complaints.

    Step:1 - The first step to raise any kind of query related to Dhanlaxmi Bank’s products and services includes contacting the customer care either by calling the customer helpline numbers or by sending an e-mail or sending a written request.

    Step:2 - If the bank’s customer care division fails to provide resolution within 7-10 working days, customers can escalate the issue to the manager of the branch or to the regional officer under whose administrative control the bank functions. While the branch manager can be contacted in-person by visiting the bank branch, contact details of the regional officers can be obtained from the branch or by calling the customer service helpline. Complaints received at this level will be acknowledged in 3 days and resolved in 10 days from the date of receipt.

    Step:3 - If the branch manager or regional officer fails to resolve the query or concern or if the customer is not satisfied with the kind of resolution received, he/she can escalate the issue to the Nodal Officer of the bank.

    Contact details of Nodal Officers can be obtained from the branch or from the bank’s website. For your convenience, we are providing the same list here.

    Region Name and Address of the Nodal Officer Phone Number, Fax and E-mail
    Thrissur, Kerala Binoy.B.S, Assistant General Manager - Inspection & Audit Dhanlaxmi Bank Ltd., Inspection & Audit Dept. Corporate Office, Dhanlaxmi Buildings, Naickanal, Thrissur, Kerala - 680 001. 0487 - 6617204 Mobile - 07799018635 Fax: 0487 – 2335367 E-mail: binoybs@dhanbank.co.in
    Karnataka Biju Kumar.P.H, (Regional Head) Dhanlaxmi Bank Ltd., Vishnupriya Arcade, No:58 – A, 18th Main, 6th Block, Koramangala Bangalore - 560 095 080-60503344 Mobile: 9742261709 E-mail: bijukumar.ph@dhanbank.co.in
    Andhra Pradesh Raghunath R Dhanlaxmi Bank Ltd, Regional Office, Trendset Towers, 1st Floor D No:8-2-289, Road No.2, Banjara Hills Hyderabad - 500 034 +91 040-64500803 Mobile : +91 9052178938 E-mail: raghunath.r@dhanbank.co.in
    Tamil Nadu John Varughese Dhanlaxmi Bank Ltd, Regional Office, Om Sakthi Towers, No:163, Anna Salai, Chennai - 600 002 044-49037062 Mobile : 8939703733 E-mail: john.varughese@dhanbank.co.in
    Regional Office West Abhilash R Dhanlaxmi Bank Ltd., Thirumallai House, Rd No: 29, Near Sion Hill Fort, Sion (East), Mumbai - 400 022. 022- 24079440. Mobile : 9836178989 E-mail: abhilash.r@dhanbank.co.in
    Regional Office North Muraleedharan M Dhanlaxmi Bank Ltd, Regional Office, Door No: 10185 A, Arya Samaj Road, Karol Bagh, New Delhi -110 005. 011-69453279 E-mail: muraleedharan.m@dhanbank.co.in

    If the complaint or concern is not resolved within one month after escalating it to various officers at the bank level, customers have all the rights to approach Banking Ombudsman appointed for their region. Banking Ombudsman are appointed by the Reserve Bank of India to take care of all the issues that are not resolved by any bank and will also accept complaints against the bank or its branch for any kind of non-adherence to the RBI guidelines. 

      

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    Dhanlaxmi Bank Credit Card Customer Care Reviews

    • Bank Bazaar Credit Card
      "Got my free credit card through Bank bazaar"
      0.5 5.0/5 "Blown Away!"
      I got my new credit card from Bank bazaar based on my credit score . When I am checking free credit score in their portal , I got a call from the sales team . Based on my score there was a life time free card is available . Then I decided to go with this card .
      Was this review helpful? 0
      , coimbatore
      Reviewed on Apr 24, 2019
    • Bank Bazaar Credit Card
      "Excellent service"
      0.5 5.0/5 "Blown Away!"
      I have been using bank bazaar service for first time, i came to know about this bank bazaar service through on line,i am happy with their service and i have applied for credit card from them, i have not faced any issue or difficulty in that getting my credit card, whole process when smoothly and i have used mobile application it is easy to access.
      Was this review helpful? 0
      , new delhi
      Reviewed on Apr 24, 2019
    • Punjab National Bank Credit Card
      "Good"
      0.5 3.0/5 "Satisfactory"
      I have one more credit card last two years from punjab national bank , this is free card , but I am not satisfied with credit limit just 10k after using 1.6years then increase only 10k , now credit limit is 20k , and their customer service is good ,
      Was this review helpful? 0
      , new delhi
      Reviewed on Apr 24, 2019
    • RBL Bank Credit Card
      "Very good"
      0.5 4.0/5 "Great!"
      Their customer service is not good I try but every time call is not going , I have taken one RBL credit card here is credit limit is 45k not much happy ,last one years I have this credit card , I am not getting any offer , and I dont know this is charges or free , but I am satisfied with this credit card ,
      Was this review helpful? 0
      , new delhi
      Reviewed on Apr 24, 2019
    • HDFC Bank Credit Card
      "Average card"
      0.5 3.0/5 "Satisfactory"
      I have been applied for HDFC BUSINESS MONEYBACK credit card for recently, they have not charged me annual fee as it is life time free credit card, the credit limit which they have given to me was okay, the card came on time there was no delay or issue in getting card.
      Was this review helpful? 0
      , new delhi
      Reviewed on Apr 24, 2019
    • YES Bank Credit Card
      "Not upto the expectation"
      0.5 3.0/5 "Satisfactory"
      Yes bank has not given me the expected credit limit when I was promised before buying this credit card . I am not received any promotional offers for this card . But the executive has given big hype about having and using this card . There will be huge credit limit and so many offers will be available .
      Was this review helpful? 0
      , coimbatore
      Reviewed on Apr 24, 2019
    • Bank Bazaar Credit Card
      "Average service"
      0.5 3.0/5 "Satisfactory"
      I came to know about bank bazaar service through on line, this is my first time i have been availing their service, their website is good, but one thing i would like to suggest them is that stop doing too much of spamming call, i use to get too much of call from them.
      Was this review helpful? 0
      , bangalore
      Reviewed on Apr 24, 2019
    • RBL Bank Credit Card
      "Need improve their customer care"
      0.5 5.0/5 "Blown Away!"
      I am happy with the service of RBL bank, but i am not happy with their customer care service they are not up to the mark, as i use to get too much call a day i use to get call up to 40-50 times, and there is language barrier as well, they do not speck English properly,i have been using this card from past one and half years,but from last 3 months i face this issue.
      Was this review helpful? 0
      , bangalore
      Reviewed on Apr 24, 2019
    • American Express Credit Card
      "Outlets should be increase"
      0.5 3.0/5 "Satisfactory"
      I hold Amex credit card from long time, but i am not happy with the card, their service is good, but it is not useful for me, they should increase in many outlet this card, even i do transaction in on line, i could not do online transactions as it use to show as invalid offers for amex card.
      Was this review helpful? 0
      , bangalore
      Reviewed on Apr 24, 2019
    • ICICI Bank Credit Card
      "Need to increase the Credit Limit"
      0.5 5.0/5 "Blown Away!"
      I am using ICICI credit card for 3 and half years, its a good one to use, but while applying they provided credit limit as 15 thousands post that they increase to 25 only, i would like to suggest to provide more credit limit, mean while the customer service was good.
      Was this review helpful? 0
      , chennai
      Reviewed on Apr 24, 2019
    • Bank Bazaar Credit Card
      "Excellent service"
      0.5 5.0/5 "Blown Away!"
      I came to know about bank bazaar service through on line, this is my first time i have been applied for their service, their mobile application is good,it is user friendly application, but one thing i would like to suggest them is that they should reduce the call flow.
      Was this review helpful? 0
      , bangalore
      Reviewed on Apr 24, 2019
    • Bank Bazaar Credit Card
      "Overall experience is good"
      0.5 4.0/5 "Great!"
      The customer services and response is good at Bankbazaar. I got regular messages about the updates. The website is good and it is easy to use and understand. There were follow up calls as well. It was easy to get the details of the banks and their offers too.
      Was this review helpful? 0
      , bangalore
      Reviewed on Apr 24, 2019
    • IndusInd Bank Credit Card
      "Average card"
      0.5 3.0/5 "Satisfactory"
      I have been using Indusind bank credit card for recently, they have not charged me annual fee as it is life time free credit card, i am not happy with the credit limit they have given me less credit limit, like they said 75,000 i will be getting so far but after that they have just given me 50,000 as an limit, the reason for choosing this card is for their offers for shopping and movie tickets, there was much delay in getting loan, there was wrong information was given , the pin got generated after 15 days.
      Was this review helpful? 0
      , bangalore
      Reviewed on Apr 24, 2019
    • HDFC Bank Credit Card
      "Good. Can do better"
      0.5 3.5/5 "Pretty good"
      The documents was taken on time for the credit card. The updates was not done for me. I had to call the person who took the documents and I was told that the paper work is processed and I will get the card in few days. The follow up calls was not there with HDFC Bank. There are charges annually for the card.
      Was this review helpful? 0
      , bangalore
      Reviewed on Apr 24, 2019
    • Bank Bazaar Credit Card
      "Good"
      0.5 4.0/5 "Great!"
      I came to know about bank bazaar through my friend because this is the good financial product, so once i download the app i repeatedly getting calls from bank bazaar, i would like to suggest to get minimum the calls. The best part of bank bazaar which i would like to share is providing the amazon voucher offer.
      Was this review helpful? 0
      , chennai
      Reviewed on Apr 24, 2019
    • HDFC Bank Credit Card
      "Good reward point"
      0.5 4.0/5 "Great!"
      I got my HDFC credit card very recently . in HDFC also I am not happy with the credit limit . I thought HDFC has a great brand value they always fulfill the customers requirement . But interms of credit point they made me so happy with that . Their credit point has some value .
      Was this review helpful? 0
      , new delhi
      Reviewed on Apr 24, 2019
    • SBI Cards Credit Card
      "Good card"
      0.5 5.0/5 "Blown Away!"
      I hold SBI credit card from long time, They have not charged me annual fee, they use to give good offers in shopping, i am happy with the credit limit which they have given to me, they use to give good offers based on my requirement so far i did not face any issue.
      Was this review helpful? 1
      , bangalore
      Reviewed on Apr 24, 2019
    • Bank Bazaar Credit Card
      "High level customer service"
      0.5 3.5/5 "Pretty good"
      Bank bazaar has proved strongly they are the masters of digital shopping . They know the nook and corner of the business strategy . I am so thankful for the bank bazaar customer service and guiding me a correct credit card according to my taste .
      Was this review helpful? 0
      , new delhi
      Reviewed on Apr 24, 2019
    • ICICI Bank Credit Card
      "Overall good"
      0.5 4.0/5 "Great!"
      I bank with ICICI Bank for a credit card. The customer services and response is good and there are good offers as well. Just that the credit limit is less. Else there are no hassles while using the card. The transactions are smooth and easy and no issues.
      Was this review helpful? 0
      , hyderabad
      Reviewed on Apr 24, 2019
    • American Express Credit Card
      "Completely disappointed with the credit limit"
      0.5 2.0/5 "Expected more"
      Highly disappointed with the American express service . When I am taking a card with very high interest with them they given a credit limit of only 25 k. I though it was a international credit card, their limit also will be in higher scale . But complete collapse of my dream .
      Was this review helpful? 0
      , new delhi
      Reviewed on Apr 24, 2019
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