Having a credit card can prove to be beneficial in many ways in your daily life and in case of emergencies. However, to make the most of your credit card, you must know each and every clause along with the terms and conditions your card comes with. In case of any query, grievance, complaint or suggestion, it is important that you contact the customer care of TamilNad Mercantile Bank with the details given below.
The bank does not provide a specific customer care number for queries related to credit cards. However, to report any kind of complaint, grievance, query you can call the customer care number for the bank which is +91 9842 461 461.
This number can be contacted all days of the week between 10 in the morning to 5:30 in the evening.
TamilNad Mercantile Bank offers its customers toll-free customer care numbers which work from 10:00 am to 6:00 pm from Monday to Saturday. This number will not be functional on the 2nd and 4th Saturdays of the month as they are bank holidays.
The toll-free number of the bank which you can contact is 180 0425 0426.
Loss of Credit Card
In case of loss or theft of your credit card, it is important that you call the customer care number of the bank which is 180 0425 0426 or +91 9842 461 461 to report the loss. Reporting the loss or theft of your credit card needs to be done immediately so that the bank can block your card, preventing any kind of fraudulent transactions.
In case you are not able to reach the bank via phone, you can send them an e-mail reporting the loss of your credit card to firstname.lastname@example.org.
Since the bank also offers its products to its NRI customers, they can get in touch with TamilNad Mercantile Bank as well in case of any query or complaint.
The bank does not offer a customer care number for NRI citizens; however, they can get in touch with bank representatives by writing to them via e-mail at email@example.com.
If you are not able to get in touch with the customer care of TamilNad Mercantile Bank via phone, you can reach out through e-mail as well.
For any kind of question, query or complaint, you can e-mail the bank at firstname.lastname@example.org
For any kind of grievances, a customer might have, TamilNad Mercantile Bank has a process in place where the complaint is addressed by different levels.
The first level of grievance redressal is addressed by the customer care department of the bank. Once you register a complaint or query, the bank registers the complaint and solves it immediately through phone or communicates the same via e-mail. You can also fill in the Online Complaint Form available on the website stating the following details:
If you are not satisfied with the response given by the customer care representative, you can visit the bank branch and contact the branch manager regarding the same.
If the branch manager is not able to solve your query or if it is not answered within a stipulated time, you can then call the bank manager of TamilNad Mercantile Bank. You can write to the manager and send it to the following address:
(Business Development Department),
Tamilnad Mercantile Bank Limited,
57, V.E. Road, Tuticorin, Tamilnadu, India. Zip: 628 002.
If the branch manager is not able to answer the query you have in time or is not to your satisfaction, the bank appoints nodal officers who are appointed for each city who will be answering your queries. You can reach the nodal officers via e-mail or even call them at the phone numbers provided by the bank.
|Name||Address||Designation and Contact Number|
|Shri K. Vijayan||#102, 103 & 124, Chenoy Trade Centre, First Floor, Park Lane, S.D. Road, Hyderabad.||Regional Manager, Hyderabad Region email@example.com|
|Shri N. Narendran||45, Pulla Avenue, East Block, Shenoy Nagar, Chennai - 600030||Regional Manager, Chennai Region firstname.lastname@example.org|
|Shri J. Chidambara Kani||Unit No. 4, Banking Plaza, APMC Market, Sector 19, Vashi, Navi Mumbai 400705||Regional Manager, Mumbai Region email@example.com|
|Shri R. Gouthaman||3A / 16, South Bye Pass Road, First Floor, Vannarpettai, Tirunelveli - 627 003||Regional Manager, Tirunelveli Region firstname.lastname@example.org|
|Shri J. Sundaresh Kumar||30, Besant Road, Chinnachokkikulam, Madurai - 625 002||Regional Manager, Madurai Region email@example.com|
|Shri I. Mohan Raj||14F & G, Mani Nagar, Palayamkottai Road Thoothukudi - 628 003||Regional Manager, Thoothukudi Region firstname.lastname@example.org|
|Shri M. Ramanathan||# 540, D.B.Road, First Floor R.S. Puram, Coimbatore - 641 002||Regional Manager, Coimbatore Region email@example.com|
|Shri S. Pratheep Kumar||# 19-F, 1st Floor, Abhinay Theatre Complex, B.V.K Iyengar Road, Bengaluru - 560 009||Regional Manager, Bangaluru Region firstname.lastname@example.org|
|Shri M. Syed Mohamed||#2-B, Wall Street, First Floor, Opp. Orient Club, Besides Jungle Book Restaurant, Ellis Bridge, Ahmedabad - 380 006||Regional Manager, Ahmedabad Region email@example.com|
|Shri J. Natarajan||PL. A Kanagu Towers, 11th Cross, Second Floor, Thillai Nagar, Tiruchirapalli - 620 018||Regional Manager, Tiruchirapalli Region firstname.lastname@example.org|
|Shri P. Jebananth Julius||First Floor, Kuraisha Plaza, T.C. 54 / 2(4), (5), (6), (7), Pappanamcode, Thiruvananthapuram - 695 018||Regional Manager, Thiruvananthapuram Region email@example.com|
|Shri J. Surendrabalaji||# 105, Ramakrishna Road, First Floor, Near Anna Bus Depot, Salem - 636 007||Regional Manager, Salem Region firstname.lastname@example.org|
|Name||Designation||Address and Phone Number|
|S. Senthil Anandan||General Manager: PD & RM, OSD, CSC, Bancassurance, DP Cell, Credit Card (Marketing), KYC & AML, Alternate Delivery Channel and Information Technology.||Tamilnad Mercantile Bank Limited # 57, V.E. Road, Tuticorin, Tamilnadu, India. Zip: 628 002. Ph.: +91 461 232 1130|
|A. Shidambaranathan||Vice President: Secretarial Section and oversee the Department of Accounts, Compliance and Inspection.||Tamilnad Mercantile Bank Limited # 57, V.E. Road, Tuticorin, Tamilnadu, India. Zip: 628 002. Phone: +91 (461) 233 3390.|
|D. Inbamani||General Manager: Recovery, CAM, Compliance, Legal, and MIS.||Tamilnad Mercantile Bank Limited # 57, V.E. Road, Tuticorin, Tamilnadu, India. Zip: 628 002. Ph.: +91 461 233 9146|
|P. Suriaraj||General Manager: HRD, Establishment, Inspection, Integrated Treasury (IBD, Domestic Treasury & RTGS) Accounts and Returns.||Tamilnad Mercantile Bank Limited # 57, V.E. Road, Tuticorin, Tamilnadu, India. Zip: 628 002. Ph.: +91 461 232 0360|
|R. Arumugapandi||General Manager: Credit.||Tamilnad Mercantile Bank Limited # 57, V.E. Road, Tuticorin, Tamilnadu, India. Zip: 628 002. Ph.: +91 461 232 5411|
In case you wish to write to the bank, you can send a post to the head office of TamilNad Mercantile Bank which is in Tamil Nadu.
The address is as follows:
57, V.E. Road, Tuticorin, Tamilnadu, India. Zip: 628 002.
Phone: +91 (461) 232 1382 / 232 1929 / 232 1932.
You can call +91 (44) 2622 3106/2622 3109 to report a lost card and block it.
If you are not comfortable with net banking and mobile banking, you can call the TMB credit card balance check number- 1800 425 4059.
You will have to maintain a minimum balance of Rs.2,500 (rural/semi urban) areas and Rs.5,000 (urban).
If you are not able to contact TMB’s customer care via phone, you can enter your query and send it across via email at email@example.com.
To get the customer ID for your account, you can check your passbook where it will be mentioned. Apart from this, you can check your account statement or call the customer care of the bank.
To check your credit card balance, you can either log in to your net banking account or you can call the credit card customer care of the bank at 180 0425 0426.
If your credit card is stolen or missing, you would need to call the customer care of the bank and report the loss. In that case, your card will be blocked by the bank and a new one will be issued. To unblock your card, you would need to call the customer care and put in a request for unblocking the card.
Apart from netbanking, you can call the customer care of the bank with your registered phone number and request to know the outstanding balance for your credit card.
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