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    UCO Bank Credit Card Customer Care

    Any queries/complaints/feedback related to UCO Bank products and services can be cleared/raised by approaching the bank’s customer care helplines.

    UCO Bank provides toll free helpline number, product specific customer care e-mail addresses, SMS service and online complaint/grievance forms to help customers resolve their queries at the earliest possible.

    UCO Bank customer Care toll-free Number

    For all general queries related to UCO Bank’s products/services including bank transactions such as cash deposits, account opening/closure/transfer, loans and advances, government schemes, bank branches, staff and technology including ATM transactions, internet banking, NEFT/RTGS, etc., both existing and new customers can use UCO bank’s toll free helpline.

    UCO Bank Toll-Free Number 1800 274 0123

    UCO Bank Credit Card Customer Care Number

    As of now, UCO Bank does not provide any dedicated customer care number for credit card related queries, customers can hence use the general customer care number to raise any credit card related complaints/queries.

    Credit card customer care number 1800 274 0123

    UCO Bank Customer Care E-mail Address

    Customers can write a mail about their grievances/complaints and send it to the customer care e-mail address provided by the bank. While a few products/services have designated email IDs, other requests can be sent to a general ID as mentioned below

    Customer care e-mail addresses
    To raise complaints/grievances hopgr.calcutta@ucobank.co.in
    To send feedback/suggestions customercare.calcutta@ucobank.co.in
    For internet banking related queries hoe_banking.calcutta@ucobank.co.in
    For assistance on RTGS/NEFT rtgsneftdesk.kolkata@ucobank.co.in (or) bo.treasury@ucobank.co.in
    For assistance 0n online grievance redressal form hosp.cscell@ucobank.co.in

    UCO Bank ATM / Debit Card Customer Care

    If you lost your UCO Bank debit/ATM card or if your card is stolen, you need to report it immediately to the bank through the customer helpline channels.

    You can either call the toll-free customer helpline number, send an SMS or send an e-mail to report the loss. The bank will hotlist or block the debit card immediately to prevent misuse.

    In case you’re not able to approach the toll free customer care number, you can send an SMS in the below format to hotlist your debit card.

    • ATM / Debit card customer care SMS

    The SMS should be sent from the registered mobile number in three different formats.

    1. SMS HOT to 9230192301 or
    2. SMS HOT > to 9230192301 or
    3. SMS HOT <14-digit account number> to 9230192301
    • ATM / Debit card customer care E-mail

    Alternatively, you can also use the ATM hot listing and helpline e-mail to report the loss. The bank also provides a dedicated helpline mail for all the ATM related queries.

    For blocking ATM/Debit card uco.custcare@ucobank.co.in
    For ATM related queries hoatm.calcutta@ucobank.co.in

    UCO Bank Online Grievance / Complaint Submission

    UCO Bank provides an online complaint/grievance form to report your complaints with ease. The online form is available in the bank’s website at www.ucobank.com/english/usercomplaintform.aspx

    Customers who wish raise a complaint related to UCO Bank’ products/services including ATM services, deposits, general banking services, NRI services, loan and advances, and other technology related services can visit the page, fill the required fields, and submit the same by clicking the ‘Save & Send’ button.

    Once the form is submitted, a complaint reference number will be generated and the should be retained for all future purposes.

    The same number can be used to check the status of your complaint using the ‘Track your complaint’ option available on the same page.

    A separate form is available to submit feedback or suggestions to the bank at www.ucobank.com/english/feedback.aspx. Customers who wish to make a suggestion or provide feedback related to the bank’s products/services can use the form to submit the same.

    UCO Bank Grievance Redressal

    UCO Bank has a grievance redressal mechanism in place to ensure customer complaints and grievances are promptly resolved. The process allows the customers to escalate the unresolved issues to the bank’s higher officials by providing various communication channels.

    Various steps involved in UCO Bank’s grievance redressal process are listed below.

    Step: 1 – As a first step in grievance redressal, customers should try to raise their complaints/grievances using any one of the four channels.

    1. Call the 24/7 toll free helpline number 18002740123 
    2. Send an e-mail to hopgr.calcutta@ucobank.co.in
    3. Submit a written request to branch manager in person
    4. Lodge a complaint using the public grievance redressal system available on the bank’s website.

    Any complaint received through these channels will be resolved within 7 days of receiving the same and Branch Manager remains responsible for the resolution.

    Step: 2 – If the complaint is not resolved, customers can escalate the same to the respective Zonal Offices. At the Zonal offices, Zonal Managers will act as Customer Relation Officers or Nodal Officers and will handle grievances against the bank branches falling under their zone.

    A complete list of UCO Bank’s Zonal Offices in India along with addresses and contact details are provided below.

    Zone Name of the Zonal Officer Telephone and Fax E-mail Address
    Agartala Shankar Kumar Das UCO Bank, Zonal Office, Agartala Zone, Kaman Chowmuhani, Central Road, P.O. Agartala, Tripura West - 799 001 0381 - 238 4163, 0381-238 0228 zo.agartala@ucobank.co.in
    Ahmedabad TR. Chockalingam UCO Bank, Zonal Office, 3rd floor, UCO Bhavan, Near Sanyas Ashram, Ashram Road, Ahmedabad 079- 2657-6451 079-2657-9450 zo.ahmedabad@ucobank.co.in
    Ajmer U.K.Garg UCO Bank, Zonal Office, Strategic Planning Department Khailand Market, Ajmer 0145-2622660 0145-2429552 zo.ajmer@ucobank.co.in
    Balasore R.N. Singh LDM Office, Vivekanad Marg Srikanthapur, Balasore - 756001 Not available zo.balasore@ucobank.co.in
    Bangalore E.Khaleel Basha, UCO Bank Building, 2nd Floor, 13/22 Kempegowda Rd, Bangalore - 560009 080-4347270 080-4347277 zo.blr@ucobank.co.in
    Begusarai D.S. Rathore UCO Bank, Zonal Office, Sona Jageshwar Complex, Traffic Chowk, Begusarai - 851101 06243-221722 06243-220495 zo.begusarai@ucobank.co.in
    Bhagalpur Vijay Kumar, UCO Bank, Zonal Office, S. K .Tarafdar Road, New Koyla Ghat, Bhagalpur - 812001 0641-2301755, Mob. 9430427497 0641-2301758 zo.bhagalpur@ucobank.co.in
    Bhopal S Kumar Tava Complex, Vitthal Market,E-5 Arera Colony, Bhopal (M.P) - 462016 0755-4046002, 0755-4046010 zo.bhopal@ucobank.co.in
    Bhubaneswar D Patwardhan, Uco Bank, Zonal Office, UCO Bank Building, 2nd Floor, C/2, Ashok Nagar, Unit-2, Bhubaneswar -751009 0674-2533626 0674-2531448 zo.bbsr@ucobank.co.in
    Burdwan S.S.Rattan Zonal Office, S. R. Complex, Police Line Bazar, G.T. Road, Burdwan - 713101 0342-2647979 0342-2647979 zo.burdwan@ucobank.co.in
    Chandigarh U. C. Saxena UCO Bank, Zonal Office, UCO Bank Building, Sector 17B, Chandigarh 0172-5037356 zo.chng@ucobank.co.in
    Chennai C. Palaniappan UCO Bank, Zonal Office, 328 Thambu Chetty Street Chennai - 600001 044-4340552 044 - 4340557 zo.chennai@ucobank.co.in
    Coimbatore R. J. Shankara Vijay Towers, 1st Floor, 22 Father Randy Street, R. S. Puram, Coimbatore - 641002 0422 – 4509999 0422 - 4509988 zo.coimbatore@ucobank.co.in
    Dehradun Aruna Gupta Zonal Office, Dehradun , Pritam Castle, Paltan Bazar, Near Clock Tower, Dehradun - 248001 0135 – 6510211 0135 - 2650775 zo.dehradun@ucobank.co.in
    Dharamshala I S Tulsi UCO Bank, Zonal Office, Shyamnagar, Dharamshala - 176215 01892-223877 01892-222104 zo.drmshala@ucobank.co.in
    Ernakulam P Manoj UCO Bank, Zonal office, SR Complex, Ravipuram Road, Ernakulam, Kerala - 682016 0484-2356641 0484-2356644 zo.tvpuram@ucobank.co.in
    Guwahati B. K. B. Gohain Zonal Office, Mani Ram Dewan Road, P.O. Silpukhuri, Guwahati – 781003 0361-2665750 zo.guwahati@ucobank.co.in
    Haryana K. Seth 1st Floor, Old GT Road, Inside Mandir Complex, Near Bus Stand, Karnal Haryana - 132001 0184-4020152 to 0184-4020164 zo.harayana@ucobank.co.in
    Hooghly Guneshwar Mishra 21, New GT Road, Uttarpara, Distt Hooghly - 712232 2664 0186 2664 0185 zo.hooghly@ucobank.co.in
    Hyderabad D.R Sharma UCO Bank, Zonal Office, 8-2-64 Ground Floor, Road No.10, Banjara Hills, Hyderabad - 500034 040 - 23322596/598 040 - 2330555 zo.hvdb@ucobank.co.in
    Indore Manish Kumar UCO Bank, Zonal Office,380 Saket Nagar, Indore - 452001 0731-2438303 zo.indore@ucobank.co.in
    Jaipur Rashpal Singh UCO Bank, Arcade International, Civil Lines, Ajmer Road Jaipur 0141-2225672 0141-2226163 zo.jaipur@ucobank.co.in
    Jalandhar A.K. Kanthwal UCO Bank, Zonal Office,51, Mahavir marg, Near BMC Chowk, Jalandhar City - 144001 0181-2225096 0181-5064061 zo.jlndhar@ucobank.co.in
    Jodhpur K C Kalra UCO Bank, Zonal Office, 461-Pal Link Road, Jodhpur - 342008 0291-2633723, 0291-2753039 zo.jodhpur@ucobank.co.in
    Jorhat S. Basu Zonal Office, T. R. Phukan Road, Jorhat -785001 0376-2309222 0376-2321130/ 2309671 zo.jorhat@ucobank.co.in
    Kanpur Raj Kumar 1st Floor , Halsey Road Branch 75/4 Siddhi Sadan, Kanpur - 208001 0512-2302706 0376-2321130/ 2309671 zo.kanpur@ucobank.co.in
    Kolkata Partha Sengupta UCO Bank, Zonal Office, 15/1A Gariahat Road, Kolkata - 700019 033-4455830/44558355 033-44558399 zo.calcutta@ucobank.co.in
    Lucknow J. C. Chhipa UCO Bank, Zonal Office, Skylark Building, 3rd Floor, 28, Naval Kishore Road, Lucknow - 226001 0522-4010060 0522-2625432 zo.lucknow@ucobank.co.in
    Meerut Hari Shankar Zonal office, C/26 D Block, Ganga Nagar, Mawana Road, Meerut - 250001 0121-2622571 0121-2622293 zo.meerut@ucobank.co.in
    Mumbai R.K. Shah Zonal Office, 359, D. N. Road, UCO Bank Building, 1st floor, Fort, Mumbai - 400 001 022-4054430 022-2282118 zo.mumbai@ucobank.co.in
    Nagpur G V Sekhar UCO Bank, Zonal Office, Jaika Motors Building, 3rd Floor, Civil Lines, Nagpur 0712-2524990 0712-2543963 zo.nagpur@ucobank.co.in
    New Delhi T. N. Sharma Zonal Office, 5 Parliament Street, New Delhi - 110001 011-23736132 011- 2372134 zo.newdelhi@ucobank.co.in
    Patna S.R. Nayak Zonal Office, Block A, 4th Floor, Maurya Lok Complex, New Dak Bungalow Road, Patna - 800001 0612-6455555 Mobile: 89864607160612-2220489 zo.patna@ucobank.co.in
    Pune Nidhu Saxena UCO Bank, Zonal Office, 2190/2191, Sanskrit Vidya Mandir Sports Complex, Sahakar Nagar No.1, Lane No.4, Pune - 411009 020 – 24210228 020 - 2421037 zo.pune@ucobank.co.in
    Raipur C.K. Sarkar UCO Bank, Zonal Office, Teli Bandha, Raipur 0771 - 4233113 0771 - 4233107 zo.raipur@ucobank.co.in
    Ranchi Mohammad Sabir UCO Bank, Zonal Office, Rajendra Jawan Bhawan-cum Sainik Market, Main Road, Ranchi, Jharkhand - 834001 0651-2330265 0651-2330152 zo.ranchi@ucobank.co.in
    Salt Lake S K Ghosh Zonal Office, 3&4 DD Block, Salt Lake, Sector-1, Kolkata - 700064 033-4455911 033-4455913 zo.saltlake@ucobank.co.in
    Sambalpur K. Mohan Doss UCO Bank, Zonal office, 18/1 Ainthapali Road, Sambalpur - 768004 0663-2541320, 0663-2541443 zo.sblpur@ucobank.co.in
    Shimla Vivek Kaul Zonal Office, Himland Hotel, Circular Road, Shimla - 171001 0177-2622840, 0177-2625061 zo.shimal@ucobank.co.in
    Surat A. K. Makhija UCO Bank, Zonal Office, Riddhi Shopper, Opp. Star Bazar, Adajan Surat - 731101 0261-2794100 zo.surat@ucobank.co.in
    Suri Suri Zonal Office, Near Circuit House, Dumka Road, Suri, Birbhum - 731101 03462-255539 03462-255539 zo.suri@ucobank.co.in
    Varanasi M. K. Anand UCO Bank, Zonal Office, Varanasi, Dhanashree Complex, 1st Floor, D-63/8-1M, Mauza - Tulsipur, Mahmoorganj, Varanasi - 221010 0542-2223323, 0123, 1923, 1723 0542 - 222312 zo.varanasi@ucobank.co.in

    The Zonal Officers are supposed to address the complaint within 4 days of receiving it.

    Step:3 – If the Zonal Officer is not able to resolve the issue or when the customer is not satisfied with the kind of resolution received, the grievance can be taken to the notice of the concerned Circle Officer.

    List of UCO Bank’s Circle Offices along with addresses and contact details of the concerned Circle Officer is provided below.

    Circle Name and Address of Circle Head Telephone and Fax E-mail Address
    Bhubaneswar A Kumar General Manager, Circle Head UCO Bank Building (3rd Floor) C-2, Ashok Nagar, Unit-II Bhubaneswar - 751009 0674-2392553/ 2533899 0674-2532890 fgm.orissa@ucobank.co.in (or) fgmoffice.bbsr@ucobank.co.in
    Chandigarh U C Sharma General Manager, Circle Head, SCO No.55-56-57, 3rd Floor, Sector 17B, Bank Square, Chandigarh - 160017 0172 – 2701821 / 5037300 0172 - 2701921 fgm.chng@ucobank.co.in (or) fgmoffice.chng@ucobank.co.in
    Chennai B. P. Samantaray General Manager, Circle Head, UCO Bank, Circle Office, 328 Thambu Chetty Street Chennai - 600001 044 – 43405548 / 43405549 044 - 43405571 fgm.chennai@ucobank.co.in (or) fgmoffice.chennai@ucobank.co.in
    Lucknow Kalpana General Manager, Circle Head 3rd Floor, Skylark Building, 28, Naval kishore Road, Lucknow - 226001 0522 – 4064358 / 2626365 fgm.lucknow@ucobank.co.in
    Mumbai S K Pandit General Manager, Circle Head Mafatlal Centre, 2nd Floor, Nariman Point, Mumbai - 400021 022 - 2202359/ 40544444 022 - 2202358 gm.mumbai@ucobank.co.in (or) fgmoffice.mumbai@ucobank.co.in
    New Delhi V. K. Srivastava General Manager, Circle Head 5 Parliament Street, New Delhi -110001 011 - 011 - 2371620/ 23710360 011 - 2332705 fgm.newdelhi@ucobank.co.in (or) fgmoffice.delhi@ucobank.co.in

    The Circle Officers are supposed to address the complaint within four days of receiving it.

    Step: 4 – If the issue is not resolved at the Circle Officer’s end, customers can escalate it further to UCO Bank Head Office. The Officer should resolve the complaint within six days of receiving it as per the bank’s grievance redressal policy.

    UCO Bank’s Head Office can be contacted using the below details

    UCO Bank Head Office Address UCO Bank Head Office 10, B T M Sarani, Kolkata - 700 001 West Bengal, India.

    If the customers are not happy with the way the complaints are handled and if they didn’t receive proper response within 21 days of lodging the complaint they can approach Assistant General Manager of the bank using the following details.

    Address General Manager Strategic Planning Department Head Office, UCO Bank 2nd Floor, 10, BTM Sarani Kolkata – 700001
    Telephone/Fax 033 - 4455797 / 033 - 4455731
    Email hosp.cscell@ucobank.co.in

    Since UCO Bank is covered under the Banking Ombudsman Scheme-2006, if the customers are not happy with the bank’s resolution, they can approach Banking Ombudsman appointed by Reserve Bank of India or other legal avenues meant for grievance redressal.

    UCO Bank NRI customer care

    Besides providing banking services in India, UCO Bank also operates in other countries. The bank currently has operations in three countries with four overseas branches and one representative Office.

    The bank also operates an NRI Relationship Centre at its headquarters. NRIs in India can approach the centre for all their queries and concerns related to the bank’s international products or services.

    NRI Relationship Centre Address Head Office, International Wing 10, B T M Sarani, Kolkata - 700 001 West Bengal India.
    Telephone/Fax 91 33 2234-1551 / 91 33 4455-7702
    Email uconri@ucobank.co.in

    Contact details of UCO bank overseas branches are as follows.

    .
    Branch Name Address Telephone & Fax E-mail Address
    Branches in Hong Kong
    Chief Executive's Office, Hong Kong Centre Mr. Sankara Narayanan. V Chief Executive Officer, 4102-06, 41/F COSCO Towers, 181 -183 Queens Road, Central Hong Kong. 00852 – 25238913 00852 – 28106954 cesec.hk@ucobank.co.in (or) sankara.narayanan@ucobank.co.in
    Hong Kong Main Branch Raman Kumar Singh AGM 4102-06, 41/F COSCO Towers, 181 -183 Queens Road, Central Hong Kong 00852 – 25249240 00852 – 28106954 hkmain@ucobank.co.in
    Kowloon Branch Pradip Kumar Buge Senior Manager 2/F Astoria Building, 34, Ashley Road TST Kowloon - 96195 TST Post Office, Kowloon Hong Kong 00852 – 23761831 00852 – 23760173 kowloon@ucobank.co.in
    Branches in Singapore
    Chief Executive's Office Singapore Centre Dilip Kumar Mridha Chief Executive, Singapore Operations, #04-01 Bharat Building, 3 Raffles Place, Singapore - 048617 0065 – 65325054 0065 – 65325044 chief@ucobank.com.sg
    Main Branch Pranab Kumar Biswas Chief Manager, Bharat Building 3 Raffles Place Singapore - 048617 0065 – 65350676 0065 – 65325044 cmsgmain@ucobank.com.sg or accounts@ucobank.com.sg
    Serangoon Road Branch A. P. Jegadish Senior Manager, 84 & 86 Serangoon Road, Singapore - 217989 0065 – 62961464 0065 – 62963925 ucosera@singnet.com.sg
    Branches in Iran
    Representative Office, Tehran Sabeer Nazeem Chief Representative Ground Floor No 1, 8th Alley, Miremad St, Motahari Ave, Tehran - 1587815413 0098 - 21 88175882 / 21 88177158 repoffice.iran@ucobank.co.in
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