Any queries/complaints/feedback related to UCO Bank products and services can be cleared/raised by approaching the bank’s customer care helplines.
UCO Bank provides toll free helpline number, product specific customer care e-mail addresses, SMS service and online complaint/grievance forms to help customers resolve their queries at the earliest possible.
For all general queries related to UCO Bank’s products/services including bank transactions such as cash deposits, account opening/closure/transfer, loans and advances, government schemes, bank branches, staff and technology including ATM transactions, internet banking, NEFT/RTGS, etc., both existing and new customers can use UCO bank’s toll free helpline.
|UCO Bank Toll-Free Number||1800 274 0123|
As of now, UCO Bank does not provide any dedicated customer care number for credit card related queries, customers can hence use the general customer care number to raise any credit card related complaints/queries.
|Credit card customer care number||1800 274 0123|
Customers can write a mail about their grievances/complaints and send it to the customer care e-mail address provided by the bank. While a few products/services have designated email IDs, other requests can be sent to a general ID as mentioned below
|Customer care e-mail addresses|
|To raise firstname.lastname@example.org|
|To send email@example.com|
|For internet banking related firstname.lastname@example.org|
|For assistance on RTGS/NEFTemail@example.com (or) firstname.lastname@example.org|
|For assistance 0n online grievance redressal email@example.com|
If you lost your UCO Bank debit/ATM card or if your card is stolen, you need to report it immediately to the bank through the customer helpline channels.
You can either call the toll-free customer helpline number, send an SMS or send an e-mail to report the loss. The bank will hotlist or block the debit card immediately to prevent misuse.
In case you’re not able to approach the toll free customer care number, you can send an SMS in the below format to hotlist your debit card.
The SMS should be sent from the registered mobile number in three different formats.
Alternatively, you can also use the ATM hot listing and helpline e-mail to report the loss. The bank also provides a dedicated helpline mail for all the ATM related queries.
|For blocking ATM/Debit firstname.lastname@example.org|
|For ATM related email@example.com|
UCO Bank provides an online complaint/grievance form to report your complaints with ease. The online form is available in the bank’s website at www.ucobank.com/english/usercomplaintform.aspx
Customers who wish raise a complaint related to UCO Bank’ products/services including ATM services, deposits, general banking services, NRI services, loan and advances, and other technology related services can visit the page, fill the required fields, and submit the same by clicking the ‘Save & Send’ button.
Once the form is submitted, a complaint reference number will be generated and the should be retained for all future purposes.
The same number can be used to check the status of your complaint using the ‘Track your complaint’ option available on the same page.
A separate form is available to submit feedback or suggestions to the bank at www.ucobank.com/english/feedback.aspx. Customers who wish to make a suggestion or provide feedback related to the bank’s products/services can use the form to submit the same.
UCO Bank has a grievance redressal mechanism in place to ensure customer complaints and grievances are promptly resolved. The process allows the customers to escalate the unresolved issues to the bank’s higher officials by providing various communication channels.
Various steps involved in UCO Bank’s grievance redressal process are listed below.
Step: 1 – As a first step in grievance redressal, customers should try to raise their complaints/grievances using any one of the four channels.
Any complaint received through these channels will be resolved within 7 days of receiving the same and Branch Manager remains responsible for the resolution.
Step: 2 – If the complaint is not resolved, customers can escalate the same to the respective Zonal Offices. At the Zonal offices, Zonal Managers will act as Customer Relation Officers or Nodal Officers and will handle grievances against the bank branches falling under their zone.
A complete list of UCO Bank’s Zonal Offices in India along with addresses and contact details are provided below.
|Zone||Name of the Zonal Officer||Telephone and Fax||E-mail Address|
|Agartala||Shankar Kumar Das UCO Bank, Zonal Office, Agartala Zone, Kaman Chowmuhani, Central Road, P.O. Agartala, Tripura West - 799 001||0381 - 238 4163, 0381-238 firstname.lastname@example.org|
|Ahmedabad||TR. Chockalingam UCO Bank, Zonal Office, 3rd floor, UCO Bhavan, Near Sanyas Ashram, Ashram Road, Ahmedabad||079- 2657-6451 email@example.com|
|Ajmer||U.K.Garg UCO Bank, Zonal Office, Strategic Planning Department Khailand Market, Ajmer||0145-2622660 firstname.lastname@example.org|
|Balasore||R.N. Singh LDM Office, Vivekanad Marg Srikanthapur, Balasore - 756001||Not email@example.com|
|Bangalore||E.Khaleel Basha, UCO Bank Building, 2nd Floor, 13/22 Kempegowda Rd, Bangalore - 560009||080-4347270 firstname.lastname@example.org|
|Begusarai||D.S. Rathore UCO Bank, Zonal Office, Sona Jageshwar Complex, Traffic Chowk, Begusarai - 851101||06243-221722 email@example.com|
|Bhagalpur||Vijay Kumar, UCO Bank, Zonal Office, S. K .Tarafdar Road, New Koyla Ghat, Bhagalpur - 812001||0641-2301755, Mob. 9430427497 firstname.lastname@example.org|
|Bhopal||S Kumar Tava Complex, Vitthal Market,E-5 Arera Colony, Bhopal (M.P) - 462016||0755-4046002, email@example.com|
|Bhubaneswar||D Patwardhan, Uco Bank, Zonal Office, UCO Bank Building, 2nd Floor, C/2, Ashok Nagar, Unit-2, Bhubaneswar -751009||0674-2533626 firstname.lastname@example.org|
|Burdwan||S.S.Rattan Zonal Office, S. R. Complex, Police Line Bazar, G.T. Road, Burdwan - 713101||0342-2647979 email@example.com|
|Chandigarh||U. C. Saxena UCO Bank, Zonal Office, UCO Bank Building, Sector 17B, Chandigarhfirstname.lastname@example.org|
|Chennai||C. Palaniappan UCO Bank, Zonal Office, 328 Thambu Chetty Street Chennai - 600001||044-4340552 044 - email@example.com|
|Coimbatore||R. J. Shankara Vijay Towers, 1st Floor, 22 Father Randy Street, R. S. Puram, Coimbatore - 641002||0422 – 4509999 0422 - firstname.lastname@example.org|
|Dehradun||Aruna Gupta Zonal Office, Dehradun , Pritam Castle, Paltan Bazar, Near Clock Tower, Dehradun - 248001||0135 – 6510211 0135 - email@example.com|
|Dharamshala||I S Tulsi UCO Bank, Zonal Office, Shyamnagar, Dharamshala - 176215||01892-223877 firstname.lastname@example.org|
|Ernakulam||P Manoj UCO Bank, Zonal office, SR Complex, Ravipuram Road, Ernakulam, Kerala - 682016||0484-2356641 email@example.com|
|Guwahati||B. K. B. Gohain Zonal Office, Mani Ram Dewan Road, P.O. Silpukhuri, Guwahati – firstname.lastname@example.org|
|Haryana||K. Seth 1st Floor, Old GT Road, Inside Mandir Complex, Near Bus Stand, Karnal Haryana - 132001||0184-4020152 to email@example.com|
|Hooghly||Guneshwar Mishra 21, New GT Road, Uttarpara, Distt Hooghly - 712232||2664 0186 2664 firstname.lastname@example.org|
|Hyderabad||D.R Sharma UCO Bank, Zonal Office, 8-2-64 Ground Floor, Road No.10, Banjara Hills, Hyderabad - 500034||040 - 23322596/598 040 - email@example.com|
|Indore||Manish Kumar UCO Bank, Zonal Office,380 Saket Nagar, Indore - firstname.lastname@example.org|
|Jaipur||Rashpal Singh UCO Bank, Arcade International, Civil Lines, Ajmer Road Jaipur||0141-2225672 email@example.com|
|Jalandhar||A.K. Kanthwal UCO Bank, Zonal Office,51, Mahavir marg, Near BMC Chowk, Jalandhar City - 144001||0181-2225096 firstname.lastname@example.org|
|Jodhpur||K C Kalra UCO Bank, Zonal Office, 461-Pal Link Road, Jodhpur - 342008||0291-2633723, email@example.com|
|Jorhat||S. Basu Zonal Office, T. R. Phukan Road, Jorhat -785001||0376-2309222 0376-2321130/ firstname.lastname@example.org|
|Kanpur||Raj Kumar 1st Floor , Halsey Road Branch 75/4 Siddhi Sadan, Kanpur - 208001||0512-2302706 0376-2321130/ email@example.com|
|Kolkata||Partha Sengupta UCO Bank, Zonal Office, 15/1A Gariahat Road, Kolkata - 700019||033-4455830/44558355 firstname.lastname@example.org|
|Lucknow||J. C. Chhipa UCO Bank, Zonal Office, Skylark Building, 3rd Floor, 28, Naval Kishore Road, Lucknow - 226001||0522-4010060 email@example.com|
|Meerut||Hari Shankar Zonal office, C/26 D Block, Ganga Nagar, Mawana Road, Meerut - 250001||0121-2622571 firstname.lastname@example.org|
|Mumbai||R.K. Shah Zonal Office, 359, D. N. Road, UCO Bank Building, 1st floor, Fort, Mumbai - 400 001||022-4054430 email@example.com|
|Nagpur||G V Sekhar UCO Bank, Zonal Office, Jaika Motors Building, 3rd Floor, Civil Lines, Nagpur||0712-2524990 firstname.lastname@example.org|
|New Delhi||T. N. Sharma Zonal Office, 5 Parliament Street, New Delhi - 110001||011-23736132 011- email@example.com|
|Patna||S.R. Nayak Zonal Office, Block A, 4th Floor, Maurya Lok Complex, New Dak Bungalow Road, Patna - 800001||0612-6455555 Mobile: firstname.lastname@example.org|
|Pune||Nidhu Saxena UCO Bank, Zonal Office, 2190/2191, Sanskrit Vidya Mandir Sports Complex, Sahakar Nagar No.1, Lane No.4, Pune - 411009||020 – 24210228 020 - email@example.com|
|Raipur||C.K. Sarkar UCO Bank, Zonal Office, Teli Bandha, Raipur||0771 - 4233113 0771 - firstname.lastname@example.org|
|Ranchi||Mohammad Sabir UCO Bank, Zonal Office, Rajendra Jawan Bhawan-cum Sainik Market, Main Road, Ranchi, Jharkhand - 834001||0651-2330265 email@example.com|
|Salt Lake||S K Ghosh Zonal Office, 3&4 DD Block, Salt Lake, Sector-1, Kolkata - 700064||033-4455911 firstname.lastname@example.org|
|Sambalpur||K. Mohan Doss UCO Bank, Zonal office, 18/1 Ainthapali Road, Sambalpur - 768004||0663-2541320, email@example.com|
|Shimla||Vivek Kaul Zonal Office, Himland Hotel, Circular Road, Shimla - 171001||0177-2622840, firstname.lastname@example.org|
|Surat||A. K. Makhija UCO Bank, Zonal Office, Riddhi Shopper, Opp. Star Bazar, Adajan Surat - email@example.com|
|Suri||Suri Zonal Office, Near Circuit House, Dumka Road, Suri, Birbhum - 731101||03462-255539 firstname.lastname@example.org|
|Varanasi||M. K. Anand UCO Bank, Zonal Office, Varanasi, Dhanashree Complex, 1st Floor, D-63/8-1M, Mauza - Tulsipur, Mahmoorganj, Varanasi - 221010||0542-2223323, 0123, 1923, 1723 0542 - email@example.com|
The Zonal Officers are supposed to address the complaint within 4 days of receiving it.
Step:3 – If the Zonal Officer is not able to resolve the issue or when the customer is not satisfied with the kind of resolution received, the grievance can be taken to the notice of the concerned Circle Officer.
List of UCO Bank’s Circle Offices along with addresses and contact details of the concerned Circle Officer is provided below.
|Circle||Name and Address of Circle Head||Telephone and Fax||E-mail Address|
|Bhubaneswar||A Kumar General Manager, Circle Head UCO Bank Building (3rd Floor) C-2, Ashok Nagar, Unit-II Bhubaneswar - 751009||0674-2392553/ 2533899 firstname.lastname@example.org (or) email@example.com|
|Chandigarh||U C Sharma General Manager, Circle Head, SCO No.55-56-57, 3rd Floor, Sector 17B, Bank Square, Chandigarh - 160017||0172 – 2701821 / 5037300 0172 - firstname.lastname@example.org (or) email@example.com|
|Chennai||B. P. Samantaray General Manager, Circle Head, UCO Bank, Circle Office, 328 Thambu Chetty Street Chennai - 600001||044 – 43405548 / 43405549 044 - firstname.lastname@example.org (or) email@example.com|
|Lucknow||Kalpana General Manager, Circle Head 3rd Floor, Skylark Building, 28, Naval kishore Road, Lucknow - 226001||0522 – 4064358 / firstname.lastname@example.org|
|Mumbai||S K Pandit General Manager, Circle Head Mafatlal Centre, 2nd Floor, Nariman Point, Mumbai - 400021||022 - 2202359/ 40544444||022 - email@example.com (or) firstname.lastname@example.org|
|New Delhi||V. K. Srivastava General Manager, Circle Head 5 Parliament Street, New Delhi -110001||011 - 011 - 2371620/ 23710360 011 - email@example.com (or) firstname.lastname@example.org|
The Circle Officers are supposed to address the complaint within four days of receiving it.
Step: 4 – If the issue is not resolved at the Circle Officer’s end, customers can escalate it further to UCO Bank Head Office. The Officer should resolve the complaint within six days of receiving it as per the bank’s grievance redressal policy.
UCO Bank’s Head Office can be contacted using the below details
|UCO Bank Head Office Address||UCO Bank Head Office 10, B T M Sarani, Kolkata - 700 001 West Bengal, India.|
If the customers are not happy with the way the complaints are handled and if they didn’t receive proper response within 21 days of lodging the complaint they can approach Assistant General Manager of the bank using the following details.
|Address||General Manager Strategic Planning Department Head Office, UCO Bank 2nd Floor, 10, BTM Sarani Kolkata – 700001|
|Telephone/Fax||033 - 4455797 / 033 - 4455731|
Since UCO Bank is covered under the Banking Ombudsman Scheme-2006, if the customers are not happy with the bank’s resolution, they can approach Banking Ombudsman appointed by Reserve Bank of India or other legal avenues meant for grievance redressal.
Besides providing banking services in India, UCO Bank also operates in other countries. The bank currently has operations in three countries with four overseas branches and one representative Office.
The bank also operates an NRI Relationship Centre at its headquarters. NRIs in India can approach the centre for all their queries and concerns related to the bank’s international products or services.
|NRI Relationship Centre Address||Head Office, International Wing 10, B T M Sarani, Kolkata - 700 001 West Bengal India.|
|Telephone/Fax||91 33 2234-1551 / 91 33 4455-7702|
Contact details of UCO bank overseas branches are as follows.
|Branch Name||Address||Telephone & Fax||E-mail Address|
|Branches in Hong Kong|
|Chief Executive's Office, Hong Kong Centre||Mr. Sankara Narayanan. V Chief Executive Officer, 4102-06, 41/F COSCO Towers, 181 -183 Queens Road, Central Hong Kong.||00852 – 25238913 00852 – email@example.com (or) firstname.lastname@example.org|
|Hong Kong Main Branch||Raman Kumar Singh AGM 4102-06, 41/F COSCO Towers, 181 -183 Queens Road, Central Hong Kong||00852 – 25249240 00852 – email@example.com|
|Kowloon Branch||Pradip Kumar Buge Senior Manager 2/F Astoria Building, 34, Ashley Road TST Kowloon - 96195 TST Post Office, Kowloon Hong Kong||00852 – 23761831 00852 – firstname.lastname@example.org|
|Branches in Singapore|
|Chief Executive's Office Singapore Centre||Dilip Kumar Mridha Chief Executive, Singapore Operations, #04-01 Bharat Building, 3 Raffles Place, Singapore - 048617||0065 – 65325054 0065 – email@example.com|
|Main Branch||Pranab Kumar Biswas Chief Manager, Bharat Building 3 Raffles Place Singapore - 048617||0065 – 65350676 0065 – firstname.lastname@example.org or email@example.com|
|Serangoon Road Branch||A. P. Jegadish Senior Manager, 84 & 86 Serangoon Road, Singapore - 217989||0065 – 62961464 0065 – firstname.lastname@example.org|
|Branches in Iran|
|Representative Office, Tehran||Sabeer Nazeem Chief Representative Ground Floor No 1, 8th Alley, Miremad St, Motahari Ave, Tehran -||1587815413.||0098 - 21 88175882 / 21 email@example.com|
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