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    Bandhan Bank Credit Card Customer Care Number

    Bandhan Bank offers various channels such as phone contact, e-mail and others to raise/report all your concerns/complaints/grievances/feedback related to the bank’s services/products.

    The following information will help approach Bandhan Bank through all the available channels.

    Bandhan Bank Credit Card Customer Care Toll Free Number

    Bandhan Bank has a dedicated customer helpline which is available round the clock on all days.

    Contact Type Number
    Toll-free number 1800-258-8181

    You can also make a call-back request by filling and submitting ‘Call Back’ form available on the bank’s website. Through the online form, you can choose to receive a call or an e-mail by submitting your contact details and by selecting the product/service. You will receive a call/e-mail from the bank’s executive shortly.

    Bandhan Bank Credit Card Customer Care E-mail Address

    You can also send an e-mail to Bandhan Bank detailing your concerns/queries. Make sure to send the mail through your own email address or the registered e-mail address to receive a prompt response from the bank.

    Contact Type e-Address
    E-mail customercare@bandhanbank.com

    Bandhan Bank Head Office Contact

    If you wish to put your query/complaint on paper, you can do the same and send it to the postal address mentioned below. You can use the bank’s website to find the nearest branch under the ‘Branch Locator’ page.

    Bandhan Bank Corporate Office Contact Details
    Postal Address Bandhan Bank, DN-32, Sector V, Salt Lake City, Kolkata – 700 091.
    Phone 033-6609 0909
    Banking Support (Phone) 033-6633 3333

    If you’re residing in the city of Kolkata and wish to visit the head office, the bank is open from Monday to Saturday from 9:00 am to 6:00 pm, except on 2nd and 4th Saturday of every month.

    Bandhan Bank – Grievance Redressal

    To ensure proper redressal of complaints/grievances received by the customers, Bandhan Bank has a pre-defined grievance redressal policy. With a three-level escalation mechanism, the process enables customer to raise their issues through proper channels to the respective officers.

    Discussed below is the grievance redressal process for Bandhan Bank.

    Level-1: Approach customer care

    As a first step in the grievance redressal process, Bandhan Bank credit card customers can call the customer helpline 1800 258 8181 or email the grievance to getintouch@bandhanbank.com.

    Alternatively, you can also fill an online form available in the bank’s website under the ‘Grievance’ page.

    You can also contact the Head of any nearest branch in person.

    Level-2: Contact Cluster Head

    If you haven’t received proper response using the channels mentioned in Level-1, you can escalate the same to the Cluster Head.

    The contact details of Cluster Heads of various branches are listed below.

    Region Cluster Head Name Contact Number Email ID
    Agartala Sudip Chakraborty 8974055761 ch.agartala@bandhanbank.com
    Barasat Parthasarathi Ghoshal 08697373789 ch.barasat@bandhanbank.com
    Baruipur Nilanjan Banerjee 9748780150 ch.baruipur@bandhanbank.com
    Berhampore Mainak Das Gupta 09836380459 ch.berhampore@bandhanbank.com
    Ranchi Anish Roshan 8877805291 8292647336 9334388082 ch.ranchi@bandhanbank.com
    Bhagalpur Kumar Amikar 8877446688 ch.bhagalpur@bandhanbank.com
    Bhopal Pankaj Kumawat 09826021947 ch.bhopal@bandhanbank.com
    Bongaigaon Pravakar Sharma 9127011961 ch.bongaigaon@bandhanbank.com
    Burdwan Suvransu Ghosh 08017397202 ch.burdwan@bandhanbank.com
    Coochbehar Nilanjan Das 9593100300 ch.coochbehar@bandhanbank.com
    Bhubaneswar Anshuman bhujbal 9937062924 ch.bhubaneswar@bandhanbank.com
    Delhi Kumar Saurabh 09873414975 ch.delhi@bandhanbank.com
    Dhakuria Subhajit Kumar Mitra 09874192288 ch.dhakuria@bandhanbank.com
    Dhupguri Amitava sengupta 07551065081 ch.dhupguri@bandhanbank.com
    Guwahati Abhay Kumar 09954092776 ch.guwahati@bandhanbank.com
    Habra Subhasish Sadhukhan 09830945672 ch.habra@bandhanbank.com
    Hooghly Prosun Kr. Banerjee 9831175054 ch.hooghly@bandhanbank.com
    Howrah Senajit Sarkar 09733309333 ch.howrah@bandhanbank.com
    Indore Anup kumar 07089051760 ch.indore@bandhanbank.com
    Jaipur Prakash Jain 9352501906 7229925000 9887623111 ch.jaipur@bandhanbank.com
    Jorhat Rajib Bordoloi 09435146749 ch.jorhat@bandhanbank.com
    Silchar Arup Kr. Sarkar 09830077634 Ch.silchar@bandhanbank.com
    Bangalore Santhosh Rajan 07899203366 ch.bangalore@bandhanbank.com
    Katihar Ramsagar Pandey 09939604970 7250660411 ch.katihar@bandhanbank.com
    Krishnanagar Abani Kanta Bisoyi 09038093259 ch.krishnanagar@bandhanbank.com
    Malda Sandip Paul 09830133650 9339528401 ch.malda@bandhanbank.com
    Midnapore Suman Ghosh 09933051520 ch.medinipur@bandhanbank.com
    Moradabad Dharmendra Kumar Singh 8859222268 ch.moradabad@bandhanbank.com
    Mumbai Sikendar Shah 09820339549 ch.mumbai@bandhanbank.com
    Muzaffarpur Amit Jha 9934011390 7488050296 ch.muzaffarpur@bandhanbank.com
    Nagaon Rana Jafri 09864057889 ch.nagaon@bandhanbank.com
    Patna Samir Sinha 09934266908 ch.patna@bandhanbank.com
    Pune Sanjay Bagde 09890440221 ch.pune@bandhanbank.com
    Raiganj Saurav Sengupta 09830178263 ch.raiganj@bandhanbank.com
    Katihar Ramsagar Pandey 09939604970 7250660411 ch.katihar@bandhanbank.com
    Raiganj Saurav Sengupta 09830178263 ch.raiganj@bandhanbank.com
    Raipur Pintu Kumar Singh 09835526184 7488426184 ch.raipur@bandhanbank.com
    Shantiniketan Debdiptya Samanta 09830035415 ch.shantiniketan@bandhanbank.com
    Siliguri Debraj Mukherjee 09732052252 ch.siliguri@bandhanbank.com
    Siwan Satyavrat Mitra 08407004700 ch.siwan@bandhanbank.com
    Tezpur Biswajit Deka 09854072525 ch.tezpur@bandhanbank.com
    Vadodara Hardik Gandhi 07573035886 ch.vadodara@bandhanbank.com
    Varanasi Ajayesh Kumar Srivastav 09919982777 ch.varanasi@bandhanbank.com

    Level-3: Approach Nodal Officer

    If the Cluster Head didn’t provide a proper resolution or if you’re not satisfied with the solution, you can report the same to bank’s Nodal Officer available at the Head Office. Contact details of the officer are mentioned below.

    Nodal Officer Contact Details

    Nand Kumar Singh,

    Head – Banking Operations and Customer Service

    Bandhan Bank, DN-32,

    Sector V, Salt Lake City,

    Kolkata – 700 091.

    Phone: 033-66090909

    E-mail: nand.singh@bandhanbank.com.

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