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If you have an IDBI credit card and have any queries with respect to your card, you can have them addressed by contacting the bank’s customer care centre.
You can call the following toll-free and tolled numbers to have your credit card queries addressed:
While these are credit card specific customer care numbers, other numbers (for general issues) you can also call are:
As a cardholder, you may at some point face these common situations. Here’s what you need to do to solve them:
In Case of Credit Card Theft: In case your card has been stolen or is lost, you will have to block or hotlist your credit card to prevent any unauthorised transactions. To do this, you will have to call:
In Case You Card Has Been Blocked: In case your credit card has been mistakenly blocked, you will have to contact IDBI’s customer service centre to determine why the card was blocked. You can also request the customer service executive to unblock your card. However, in most cases, you will be asked to apply for a replacement credit card.
Overseas IDBI credit card holders can call the following number for any problems they may have with their credit card:
Prefer sending the bank an email? You can do so by addressing it to:
For queries or complaints regarding the Reward Points you have earned, send an email to:
In order to ensure that your queries are addressed to the best of their ability, IDBI has a grievance redressal mechanism along with an escalation matrix.
Here’s the escalation matrix to follow to have your concerns addressed:
Level 1:
Level 2:
Shri Gupta Banerjee, GM and GRO
IDBI Bank Ltd., Credit Cards, RBG,
13th Floor, B Wing, IDBI Tower,
WTC Complex, Cuffe Parade,
Mumbai 400 005
Phone: 022 6655 2129
Level 3:
Smt. Jyati Chakraborthy, Principal Nodal Officer and General Manager,
IDBI Bank Ltd., Customer Care Centre,
19th Floor, D Wing, IDBI Tower,
WTC Complex, Cuffe Parade,
Mumbai 400 005
Phone: 022 6655 2143
You can also write to the bank and have your concerns looked into. Address your letters to:
IDBI Bank Ltd.
IDBI Tower, WTC Complex,
Cuffe Parade,
Mumbai - 400 005
You can reach out to their toll-free number 1800 425 7600. They also have a dedicated email address for customer complaints and queries, which is idbicards@idbi.co.in.
Just Send a "Hi" to 88600 45678 and start Chatting with IDBI Bank Support team.
You can contact their toll-free customer support number and register your complaint with a customer service representative or You can write a mail to customercare@idbi.co.in
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