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    IDBI Credit Card Customer Care

    IDBI Credit Card Toll free Number
    IDBI Credit Card 24*7 Toll free Number

    IDBI credit cardholders can contact the bank’s customer care centre round the clock for any queries, complaints or to provide feedback. Customers can get in touch with the customer care executives by calling the phone banking numbers from anywhere in the world. They can also contact the respective bank branch directly or through e-mails in a bid to clear their doubts with regard to IDBI credit cards.

    IDBI Credit Card Customer Care Numbers:

    The bank provides its customers a 24/7 customer care service. The customers can contact the toll-free numbers for clearing their queries. Mentioned below is a list of contact numbers that can be contacted by domestic and international customers of IDBI bank round the clock for clearing doubts pertaining to credit cards offered by the bank.

    IDBI 24 Hours Customer Care Numbers:

    IDBI Credit Card Customer Care Toll Free Numbers (From mobile and landline numbers)

    1800-200-1947

    1800-22-1070

    IDBI Credit Card Call Centre Numbers

    Chargeable for domestic customers - 022 6693 7000

    Chargeable for customers staying outside India - 0091 22 6693 7000

    IDBI Credit CardHot listing number (From mobile and landline numbers)

    1800 22 6999

    IDBI Credit Card Contact Details:

    When the individual has queries related to credit cards offered by IDBI, customers of the bank can contact the numbers and e-mails mentioned below:

    IDBI Credit Card queries (24 Hour Customer Care Toll free number)

    1800 425 7600

    Non-toll free number

    022 - 4042 6013

    IDBI Bank Credit Card Customer Care e-Mail ID

    idbicards@idbi.co.in

    For credit card reward points related queries and complaints

    1800 208 1947 or e-mail at membersupport@idbidelight.com

    Contact Address -

    IDBI Bank Ltd.

    IDBI Tower,

    WTC Complex,

    Cuffe Parade,

    Colaba,

    Mumbai - 400005.

    IDBI Bank - Nodal Officer Contact Details:

    If a complaint or query is registered by the customers through any of the above channels mentioned above, a unique complaint ID has been generated. The complaint ID can be used to escalate the matter to Tier II, if the complaint or query is not addressed or unsatisfactory reply is provided to the individual by the customer care representatives within 8 working days.

    IDBI Bank - Nodal Officer Contact Details:

    Cities Nodal Officer - Address Contact Numbers

    Ahmedabad-I

    IDBI Complex, Lal Bungalows, Off C G Road, Ahmedabad - 380 006

    079 26400474

    Ahmedabad-II

    IDBI Complex, Lal Bungalows, Off C G Road, Ahmedabad - 380 006

    079 26400474

    Allahabad

    Jeevan Prakash Building, 172A/40, M.G.Marg, Civil Lines, Allahabad - 211 001

    0532-6451901

    Aurangabad

    Raghbir Chambers, Basement, Plot No.7, Vidya Nagar, Jalna Road, Aurangabad - 431 003

    0240-6453077

    Bangalore

    IDBI House, 58 Mission Road

    Bangalore Pin :560027

    080-67990088

    Chandigarh-I

    Sector17,Chandigarh, SCO 72-73

    Sector 17 - B, Chandigarh - 160017

    0172-5046772

    Chandigarh-II

    Sector17,Chandigarh, SCO 72-73

    Sector 17 - B, Chandigarh - 160017

    0172-5046772

    Chennai-I

    115, Anna Salai, Saidapet, Chennai - 600 015

    044-22202080

    Chennai-II

    115, Anna Salai, Saidapet, Chennai - 600 015

    044-22202080

    Chennai-III

    115, Anna Salai, Saidapet, Chennai - 600 015

    044-22202245

    Coimbatore

    Mayflower Midcity, Near LIC Building, 1510 Trichy Road, Coimbatore - 641 018.

    0422-4215621

    Cuttack

    Ground floor, Kavita Bhawan,College Road, College Sqaure, Cuttack - 753003

    0671-2530909

    Delhi-I

    Videocon Tower, 1st Floor, E-1, Jhandewalan Extension, New Delhi - 110055.

    011-66083096

    Delhi-II

    Videocon Tower, 1st Floor, E-1, Jhandewalan Extension, New Delhi - 110055.

    011-66083087

    Delhi-III

    Videocon Tower, 1st Floor, E-1, Jhandewalan Extension, New Delhi - 110055.

    011 6608 3108

    Ernakulum

    Kochi

    IDBI Building, 2nd Floor, Panampilly Nagar, Near Passport Office, Kochi - 682 036.

    04842322060 / 61

    Guwahati

    IDBI Building, G.S.Road, Guwahati - 781 005.

    0361-7141106

    Hyderabad

    D.Num 5-9-89/1 and 2, Chapel Road, Hyderabad - 500001.

    040-22202080

    Jabalpur

    Shukla Bhawan, 1415, Wright Town, Jabalpur -482 002.

    0761-4027127

    Jaipur

    D-24, Durlabh Niwas, Prithviraj Road, C Scheme, Jaipur - 302 001

    0141-5133720

    Kolkata-I

    IDBI House, 44, Shakespeare Sarani, Kolkata - 700 017.

    033-66337662

    Kolkata-II & III

    IDBI House, 44, Shakespeare Sarani, Kolkata- 700 017.

    033-66557862

    Lucknow

    UPCB Building 2, M.G.Road

    Lucknow - 226001

    0512-6061040

    Madurai

    1/1, Karthik Raja Complex, Vinayaga Nagar, K K Nagar, Madurai - 625020

    452- 2527667

    Mumbai-I,

    BKC, Mumbai, IDBI Tower, Plot No C-7, G Block,Opp NSE, Next To SBI, BKC, Bandra E Mumbai - 400051

    022-66552937

    Mumbai-II

    BKC, Mumbai, IDBI Tower, Plot No C-7, G Block,Opp NSE, Next To SBI, BKC, Bandra E Mumbai - 400051

    022-61279162

    Mumbai-III

    BKC, Mumbai, IDBI Tower, Plot No C-7, G Block,Opp NSE, Next To SBI, BKC, Bandra E Mumbai - 400051

    022-61279163

    Nagpur

    Gupta House, Plot No.1, Ravindra Nath Tagore Marg, Civil Lines, Nagpur - 440 001.

    0712 6605118

    Patna

    Uma Complex, Ground Floor, Fraser Road, Patna - 800 001

    0612-6500544

    Pune

    IDBI House, Dynaneshwar Paduka Chowk, Fergusson College Road, Pune - 411 004.

    020-65003478

    Ranchi

    Mikado Tower, Near Hotel Sartaj, Main Road, Ranchi - 834 001.

    0651-6600498

    Vishakhapatnam

    Balaji Mangal Giri Chambers, 5C, 4th Floor, Door No. 9-29/6-1, Siripuram, Visakhapatnam -530 003.

    0891-6622339

    If the matter is not addressed within 8 working days of registering the complaint or unsatisfactory answers are being provided, the customer are free to approach the Grievance Redressal Officers (GRO). The details of the GROs who can be approached by the customers are listed below:

    Designated as Name & Contact Details Office Zonal Office Jurisdiction
    Grievance Redressal Officer (GRO) Shri. Rizwan Khan General Manager & GRO Tel no: 011-6608 3096/ 011 – 6608 3118 Delhi Zone 1st Floor, Videocon Tower, E-1, Jhandewalan Extension, New Delhi Pin :110055 Delhi (UT - NCT) Delhi Delhi & NCR, Rajasthan, Uttar Pradesh, Uttarakhand
    Shri Rajendra Pujari General Manager & GRO Tel No: 0172-5059302 Chandigarh Zone SCO 72-73, Sector 17 – B, Chandigarh Pin: 160017 Chandigarh Chandigarh (UT), Punjab, Haryana, Himachal Pradesh, Jammu & Kashmir
    Shri Kuntal Biswas General Manager & GRO Tel No: 033 - 22806780 Kolkata Zone 44, Shakespeare Sarani, PB No 16102, Kolkata, West Bengal Pin: 700017 Kolkata West Bengal, Bihar, North East States
    Shri Sudipta Banerjee General Manager & GRO Tel No: 0674-2541655 Bhubaneswar Zone IDBI House, Janpath Ground Floor, Unit -IX Bhubaneshwar , Odisha Pin: 751022 Bhubaneswar Odisha, Jharkhand, Chhattisgarh
    Shri Rupesh Nagar General Manager & GRO Tel No: 022 - 61279262 Mumbai Zone 2nd Floor, A, B & C wings, Mittal Court, Nariman Point, Mumbai Pin: 400021 Mumbai Mumbai, Nashik
    Shri Mahendra Patel General Manager & GRO Tel No: 0712-6659103 Nagpur Zone Salasar Prestige, 1st floor, Plot no 1/A, off WHC road, Dharampeth Nagpur Pin: 440010 Nagpur Eastern Maharashtra
    Shri Sanjay Chaturvedi General Manager & GRO Tel No: 079-66072806 Ahmedabad Zone IDBI Complex, Lal Bungalows, Off CG Road, Ahmedabad Pin: 380006 Ahmedabad Gujarat, Madhya Pradesh, Dadra & Nagar Haveli and Daman & Diu
    Shri Kapil Vashishat General Manager & GRO Tel No: 020 - 66421641 Pune Zone IDBI House, Fourth Floor Dnyaneshwar Paduka Chowk Fergusson College Road, Shivaji Nagar Pune Pin :411004 Pune Pune, Satara, Kolhapur, Sangli Districts & State of Goa
    Shri Narasimhan Venkatesh General Manager & GRO Tel No: 044 – 2220 2124 Chennai Zone PM Towers 37, Greams Road, Chennai, Tamil Nadu Pin: 600006 Chennai Tamil Nadu, Puducherry and Andaman & Nicobar
    Shri R. Prakash General Manager & GRO Tel No: 080-67990050 Bengaluru Zone IDBI House, 58 Mission Road, Bangalore, Karnataka Pin: 560027 Bengaluru Karnataka, Kerala
    Shri Dhananjay Lele General Manager & GRO Tel No: 040 - 6769 4153 Hyderabad Zone D. Num 5-9-89/1 and 2, Chapel Road, P. B. Num 370, Hyderabad Pin :500001 Hyderabad Telangana, Andhra Pradesh

    The matter can be escalated further in case there is non-receipt of reply within 13 working days of registering the complaint or unsatisfactory reply. This involves the Chief Grievance Redressal Officer whose details can be found below:

    Designation: Name & Contact Details Office Jurisdiction
    Chief Grievance Redressal Officer (CGRO) Smt. Padma Betai Chief General Manager & CGRO Tel no: 022- 6655 2141, 6655 2143 FAX no: 022-2216 5195 IDBI Bank Ltd. Customer Care Centre, 19th Floor, D Wing, IDBI Tower, WTC Complex, Cuffe Parade, Mumbai -400 005 Pan India

    In case the customer who had raised the complaint or query fails to find a satisfactory reply from the CGRO or the matter is overlooked, he/she can raise the complaint with the Banking Ombudsman, who is appointed by the Reserve Bank of India.

    About IDBI Bank:

    IDBI is one of the country’s largest commercial banks which offers a variety of banking products. The bank which has state-of-the-art technology caters to the needs of different clients. IDBI banks offers its customers the facilities like internet banking, phone banking and mobile banking. It already has an overseas branch in Dubai and is working on establishing representative offices all across the world.

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