If you have an IDBI credit card and have any queries with respect to your card, you can have them addressed by contacting the bank’s customer care centre.
You can call the following toll-free and tolled numbers to have your credit card queries addressed:
While these are credit card specific customer care numbers, other numbers (for general issues) you can also call are:
As a cardholder, you may at some point face these common situations. Here’s what you need to do to solve them:
In Case of Credit Card Theft: In case your card has been stolen or is lost, you will have to block or hotlist your credit card to prevent any unauthorised transactions. To do this, you will have to call:
In Case You Card Has Been Blocked: In case your credit card has been mistakenly blocked, you will have to contact IDBI’s customer service centre to determine why the card was blocked. You can also request the customer service executive to unblock your card. However, in most cases, you will be asked to apply for a replacement credit card.
Overseas IDBI credit card holders can call the following number for any problems they may have with their credit card:
Alternatively, you can send an email to:
Prefer sending the bank an email? You can do so by addressing it to:
For queries or complaints regarding the Reward Points you have earned, send an email to:
In order to ensure that your queries are addressed to the best of their ability, IDBI has a grievance redressal mechanism along with an escalation matrix.
Here’s the escalation matrix to follow to have your concerns addressed:
Shri B Shivakumar, GM and GRO
IDBI Bank Ltd., CMS and Government Business
7th Floor, A Wing, IDBI Tower
WTC Complex, Cuffe Parade
Mumbai 400 005
Phone: 022 6619 4290
Smt Padma Betai
Chief General Manager and CGRO
IDBI Bank Ltd., Customer Care Centre
19th Floor, D Wing, IDBI Tower
Mumbai 400 005
Phone: 022 6655 2141, 022 6655 2143
Fax: 022 2216 5195
You can also contact the bank’s nodal officers to have your concerns addressed.
|Location||Name||Address||Contact Number||Email ID|
|Ahmedabad I||Shri Tarun Kumar Prasad||IDBI Complex, Lal Bungalows, Off C G Road, Ahmedabad 380 006||079 66072728 firstname.lastname@example.org|
|Ahmedabad II||Shri Kanwaldeep Sharma||IDBI Complex, Lal Bungalows, Off C G Road, Ahmedabad 380 006||079 email@example.com|
|Allahabad||Shri Manish Kumar Mishra||Jeevan Prakash Building, 172A/40, M G Marg, Civil Lines, Allahabad 211 001||0532 6451901 firstname.lastname@example.org|
|Aurangabad||Shri Sanjay Kumar Mishra||Raghbir Chambers, Basement, Plot No.7, Vidya Nagar, Jalna Road, Aurangabad 431 003||0240 email@example.com|
|Bangalore||Shri V Viswanathan||102, Shakthi Comfort Towers, K H Road, Bangalore 560 027||080 67121049 firstname.lastname@example.org|
|Chandigarh I||Shri Sumit Thukral||Sco 72-73, 2nd Floor, Sector 17 B, Banks Square, Chandigarh 160 017||0172 5059703 email@example.com|
|Chandigarh II||Shri Mohit Kumar Sethi||Sco 72-73, 2nd Floor, Sector 17 B, Banks Square, Chandigarh 160 firstname.lastname@example.org|
|Chennai I||Shri G V C Bhaskar||115, Anna Salai, Saidapet, Chennai 600 015||044 22202006 email@example.com|
|Chennai II||Shri M Kalaivanan||115, Anna Salai, Saidapet, Chennai 600 015||044 22202080 firstname.lastname@example.org|
|Chennai III||Poornima V A Baskaran||115, Anna Salai, Saidapet, Chennai 600 015||044 email@example.com|
|Coimbatore||K Mathivanan||Mayflower Midcity, Near LIC Building, 1510 Trichy Road, Coimbatore 641 018||0422 firstname.lastname@example.org|
|Cuttack||Shri Rajib Bisoi||Ground Floor, Kavita Bhawan, College Road, College Square, Cuttack 753 003, Odisha||0671 2530911 email@example.com|
|Delhi I||Shri R P Meena||Videocon Tower, 1st Floor, E-1, Jhandewalan Extension, New Delhi 110 055||011 66083093 firstname.lastname@example.org|
|Delhi II||Shri Sanjay Gupta||Videocon Tower, 1st Floor, E-1, Jhandewalan Extension, New Delhi 110 055||011 66083104 email@example.com|
|Delhi III||Shri D K Singh||Videocon Tower, 1st Floor, E-1, Jhandewalan Extension, New Delhi 110 055||011 66083085 firstname.lastname@example.org|
|Ernakulam/Kochi||Shri K P Nidhin||IDBI Building, 2nd Floor, Panampilly Nagar, Near Passport Office, Kochi 682 email@example.com|
|Guwahati||Shri Sardul Singh||IDBI Building, G S Road, Guwahati 781 005||0361 6111113 firstname.lastname@example.org|
|Hyderabad||Shri D Sudhakar Rao||Door Number 5-9-89/1 and 2, Chapel Road, Hyderabad 500001||040 67694037 email@example.com|
|Jabalpur||Shri Suril Pillai||Shukla Bhawan, 1415, Wright Town, Jabalpur 482 002||0761 4027127 firstname.lastname@example.org|
|Jaipur||Akshika Narula||D-24, Durlabh Niwas, Prithviraj Road, C Scheme, Jaipur 302 001||9826706449 email@example.com|
|Kolkata I||Shri P K Das||IDBI House, 44, Shakespeare Sarani, Kolkata 700 017||033 firstname.lastname@example.org|
|Lucknow||Shri Rakesh Kumar Singh||Kisan Sahakari Bhavan, 3rd Floor, M G Road, Hazratganj, Lucknow 226 001||0522 6009009 email@example.com|
|Madurai||Shri V Sundar||-||044 22202245 firstname.lastname@example.org|
|Mumbai I||Shri D K Velhankar||IDBI Bank Ltd., IDBI Tower, WTC Complex, Cuffe Parade, Mumbai 400 005||022 66194284 email@example.com|
|Mumbai II||Shri D Chakraborty||IDBI Bank Ltd., IDBI Tower, WTC Complex, Cuffe Parade, Mumbai 400 005||022 66552224 firstname.lastname@example.org|
|Mumbai III||Shri Pradeep Bumagangaram Mulguri||IDBI Bank Ltd., IDBI Tower, WTC Complex, Cuffe Parade, Mumbai 400 005||022 66552396 email@example.com|
|Nagpur||Shri Vikash Sabharwal||Gupta House, Plot No.1, Ravindra Nath Tagore Marg, Civil Lines, Nagpur 440 001||0712 6603514 firstname.lastname@example.org|
|Patna||Shri Rajeev Ranjan||Uma Complex, Ground Floor, Fraser Road, Patna 800 001||0612 6500544 email@example.com|
|Pune||Shri Ravikant D Chandpure||IDBI House, Dynaneshwar Paduka Chowk, Fergusson College Road, Pune 411 004||020 66004101 firstname.lastname@example.org|
|Ranchi||Shri Alok Kumar Singh||Mikado Tower, Near Hotel Sartaj, Main Road, Ranchi 834 001||0651 6600490 email@example.com|
|Vishakhapatnam||Ramu Musunuri||Balaji Mangal Giri Chambers, 5C, 4th Floor, Door No. 9-29/6-1, Siripuram, Visakhapatnam 530 003||0891 6622339 firstname.lastname@example.org|
You can also write to the bank and have your concerns looked into. Address your letters to:
IDBI Tower, WTC Complex
Mumbai 400 005
You can also register a complaint by filing an online complaint form. You can find the form on the bank’s website.
If you want to dispute the charges on your card, you will need to contact the bank’s customer care service centre.
Yes, you can register a complaint via SMS. All you need to do is type ‘IDBICARE’ and send it to 9220800800.
To track the status of your complaint, you can navigate to the ‘Track Complaint’ page on the bank’s website. You will be required to enter your complaint number. Once you do so, you will be able to track the status of your complaint.
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