IDBI Credit Card Customer Care

If you have an IDBI credit card and have any queries with respect to your card, you can have them addressed by contacting the bank’s customer care centre.

IDBI Credit Card Toll-Free and Tolled Numbers

You can call the following toll-free and tolled numbers to have your credit card queries addressed:

• 1800 425 7600 (toll-free. Can be called to hotlist your credit card)
• 1800 208 1947 (for credit card reward points)
• 022 4042 6013 (tolled and can be called to hotlist your credit card)
• 1800 22 6999 (to hotlist your credit card)
• 022 67719100 (tolled)
• 0091 22 67719100 (for overseas calls)

While these are credit card specific customer care numbers, other numbers (for general issues) you can also call are:

• 1800 209 4324
• 1800 200 1947
• 1800 22 1070

IDBI Credit Card Enquiries

As a cardholder, you may at some point face these common situations. Here’s what you need to do to solve them:

In Case of Credit Card Theft: In case your card has been stolen or is lost, you will have to block or hotlist your credit card to prevent any unauthorised transactions. To do this, you will have to call:

• 1800 425 7600
• 022 4042 6013
• 1800 22 6999

In Case You Card Has Been Blocked: In case your credit card has been mistakenly blocked, you will have to contact IDBI’s customer service centre to determine why the card was blocked. You can also request the customer service executive to unblock your card. However, in most cases, you will be asked to apply for a replacement credit card.

IDBI Credit Card Customer Care International Helpline Details

Overseas IDBI credit card holders can call the following number for any problems they may have with their credit card:

• +91 22 677 19100

Alternatively, you can send an email to:

• nri@idbi.co.in

IDBI Bank Email Address Details

Prefer sending the bank an email? You can do so by addressing it to:

• idbicards@idbi.co.in

For queries or complaints regarding the Reward Points you have earned, send an email to:

• membersupport@idbidelight.com

IDBI Credit Card Grievance Redressal

In order to ensure that your queries are addressed to the best of their ability, IDBI has a grievance redressal mechanism along with an escalation matrix.

Here’s the escalation matrix to follow to have your concerns addressed:

• Level 1: Call the customer care centre, visit the branch, send an email, or write to the bank. Whichever method you do end up choosing, do remember to include the following details:
• Your full name.
• Your credit card number.
• Required contact details. This can include (but is not limited to) your phone number, address, email, etc.
• If your complaint is with respect to a transaction, you will also need to provide the reference number for the transaction.
• Level 2: If you do not receive a response within 8 business days from the date of filing your complaint, or the response given to you is unsatisfactory, you can escalate your complaint to the Grievance Redressal Officer.
• You can contact the Grievance Redressal Officer on all business days from 10:00 a.m. to 6:00 p.m.
• The contact details of the officer are:

Shri B Shivakumar, GM and GRO

IDBI Bank Ltd., CMS and Government Business

7th Floor, A Wing, IDBI Tower

WTC Complex, Cuffe Parade

Mumbai 400 005

Phone: 022 6619 4290

• Level 3: If your complaint is not addressed or not adequately addressed within 11 working days from registering your complaint, you can approach the Chief Grievance Redressal Officer (CGRO). You can contact the CGRO between 10:00 a.m. to 6:00 p.m. from Monday to Saturday (except on second and fourth Saturdays).
• The contact details of the CGRO are:

Smt Padma Betai

Chief General Manager and CGRO

IDBI Bank Ltd., Customer Care Centre

19th Floor, D Wing, IDBI Tower

WTC Complex

Cuffe Parade

Mumbai 400 005

Phone: 022 6655 2141, 022 6655 2143

Fax: 022 2216 5195

• You can also register a complaint with the CGRO online by filling the CGRO complaint form. You can find this form on the bank’s website.
• Level 4: If the solution provided by the CGRO isn’t satisfactory, you can also contact the Banking Ombudsman. The Banking Ombudsman is a representative appointed by the Reserve Bank of India.