Santa Claus comes around just once a year. In the meantime, there are Credit Cards.
  • IDBI Credit Card Customer Care

    If you have an IDBI credit card and have any queries with respect to your card, you can have them addressed by contacting the bank’s customer care centre.

    IDBI Credit Card Toll-Free and Tolled Numbers

    You can call the following toll-free and tolled numbers to have your credit card queries addressed:

    • 1800 425 7600 (toll-free. Can be called to hotlist your credit card)
    • 1800 208 1947 (for credit card reward points)
    • 022 4042 6013 (tolled and can be called to hotlist your credit card)
    • 1800 22 6999 (to hotlist your credit card)
    • 022 67719100 (tolled)
    • 0091 22 67719100 (for overseas calls)

    While these are credit card specific customer care numbers, other numbers (for general issues) you can also call are:

    • 1800 209 4324
    • 1800 200 1947
    • 1800 22 1070

    IDBI Credit Card Enquiries

    As a cardholder, you may at some point face these common situations. Here’s what you need to do to solve them:

    In Case of Credit Card Theft: In case your card has been stolen or is lost, you will have to block or hotlist your credit card to prevent any unauthorised transactions. To do this, you will have to call:

    • 1800 425 7600
    • 022 4042 6013
    • 1800 22 6999

    In Case You Card Has Been Blocked: In case your credit card has been mistakenly blocked, you will have to contact IDBI’s customer service centre to determine why the card was blocked. You can also request the customer service executive to unblock your card. However, in most cases, you will be asked to apply for a replacement credit card.

    IDBI Credit Card Customer Care International Helpline Details

    Overseas IDBI credit card holders can call the following number for any problems they may have with their credit card:

    • +91 22 677 19100

    Alternatively, you can send an email to:

    • nri@idbi.co.in

    IDBI Bank Email Address Details

    Prefer sending the bank an email? You can do so by addressing it to:

    • idbicards@idbi.co.in

    For queries or complaints regarding the Reward Points you have earned, send an email to:

    • membersupport@idbidelight.com

    IDBI Credit Card Grievance Redressal

    In order to ensure that your queries are addressed to the best of their ability, IDBI has a grievance redressal mechanism along with an escalation matrix.

    Here’s the escalation matrix to follow to have your concerns addressed:

    • Level 1: Call the customer care centre, visit the branch, send an email, or write to the bank. Whichever method you do end up choosing, do remember to include the following details:
    • Your full name.
    • Your credit card number.
    • Required contact details. This can include (but is not limited to) your phone number, address, email, etc.
    • If your complaint is with respect to a transaction, you will also need to provide the reference number for the transaction.
    • Level 2: If you do not receive a response within 8 business days from the date of filing your complaint, or the response given to you is unsatisfactory, you can escalate your complaint to the Grievance Redressal Officer.
    • You can contact the Grievance Redressal Officer on all business days from 10:00 a.m. to 6:00 p.m.
    • The contact details of the officer are:
      • Shri B Shivakumar, GM and GRO

        IDBI Bank Ltd., CMS and Government Business

        7th Floor, A Wing, IDBI Tower

        WTC Complex, Cuffe Parade

        Mumbai 400 005

        Phone: 022 6619 4290

    • Level 3: If your complaint is not addressed or not adequately addressed within 11 working days from registering your complaint, you can approach the Chief Grievance Redressal Officer (CGRO). You can contact the CGRO between 10:00 a.m. to 6:00 p.m. from Monday to Saturday (except on second and fourth Saturdays).
    • The contact details of the CGRO are:
      • Smt Padma Betai

        Chief General Manager and CGRO

        IDBI Bank Ltd., Customer Care Centre

        19th Floor, D Wing, IDBI Tower

        WTC Complex

        Cuffe Parade

        Mumbai 400 005

        Phone: 022 6655 2141, 022 6655 2143

        Fax: 022 2216 5195

    • You can also register a complaint with the CGRO online by filling the CGRO complaint form. You can find this form on the bank’s website.
    • Level 4: If the solution provided by the CGRO isn’t satisfactory, you can also contact the Banking Ombudsman. The Banking Ombudsman is a representative appointed by the Reserve Bank of India.

    IDBI Bank Nodal Office Contact Details

    You can also contact the bank’s nodal officers to have your concerns addressed.

    Location Name Address Contact Number Email ID
    Ahmedabad I Shri Tarun Kumar Prasad IDBI Complex, Lal Bungalows, Off C G Road, Ahmedabad 380 006 079 66072728 9662042737 tarun.kumar@idbi.co.in
    Ahmedabad II Shri Kanwaldeep Sharma IDBI Complex, Lal Bungalows, Off C G Road, Ahmedabad 380 006 079 66072728 kanwaldeep_sharma@idbi.co.in
    Allahabad Shri Manish Kumar Mishra Jeevan Prakash Building, 172A/40, M G Marg, Civil Lines, Allahabad 211 001 0532 6451901 9917571293 manish_m@idbi.co.in
    Aurangabad Shri Sanjay Kumar Mishra Raghbir Chambers, Basement, Plot No.7, Vidya Nagar, Jalna Road, Aurangabad 431 003 0240 6453077 sanjay.mishra@idbi.co.in
    Bangalore Shri V Viswanathan 102, Shakthi Comfort Towers, K H Road, Bangalore 560 027 080 67121049 9740319687 v.viswanathan@idbi.co.in
    Chandigarh I Shri Sumit Thukral Sco 72-73, 2nd Floor, Sector 17 B, Banks Square, Chandigarh 160 017 0172 5059703 9855800412 sumit.thukral@idbi.co.in
    Chandigarh II Shri Mohit Kumar Sethi Sco 72-73, 2nd Floor, Sector 17 B, Banks Square, Chandigarh 160 017 9988902401 mohit.sethi@idbi.co.in
    Chennai I Shri G V C Bhaskar 115, Anna Salai, Saidapet, Chennai 600 015 044 22202006 9677182749 gvc.bhaskar@idbi.co.in
    Chennai II Shri M Kalaivanan 115, Anna Salai, Saidapet, Chennai 600 015 044 22202080 9092555335 m.kalaivanan@idbi.co.in
    Chennai III Poornima V A Baskaran 115, Anna Salai, Saidapet, Chennai 600 015 044 22202094 va.poornima@idbi.co.in
    Coimbatore K Mathivanan Mayflower Midcity, Near LIC Building, 1510 Trichy Road, Coimbatore 641 018 0422 4215630 k.mathivanan@idbi.co.in
    Cuttack Shri Rajib Bisoi Ground Floor, Kavita Bhawan, College Road, College Square, Cuttack 753 003, Odisha 0671 2530911 9937067829 rajib.bisoi@idbi.co.in
    Delhi I Shri R P Meena Videocon Tower, 1st Floor, E-1, Jhandewalan Extension, New Delhi 110 055 011 66083093 9868727322 rp.meena@idbi.co.in
    Delhi II Shri Sanjay Gupta Videocon Tower, 1st Floor, E-1, Jhandewalan Extension, New Delhi 110 055 011 66083104 8510800881 san_gupta@idbi.co.in
    Delhi III Shri D K Singh Videocon Tower, 1st Floor, E-1, Jhandewalan Extension, New Delhi 110 055 011 66083085 9871830651 dheeraj.singh@idbi.co.in
    Ernakulam/Kochi Shri K P Nidhin IDBI Building, 2nd Floor, Panampilly Nagar, Near Passport Office, Kochi 682 036 kpnidhin@idbi.co.in
    Guwahati Shri Sardul Singh IDBI Building, G S Road, Guwahati 781 005 0361 6111113 9447720525 sardul.singh@idbi.co.in
    Hyderabad Shri D Sudhakar Rao Door Number 5-9-89/1 and 2, Chapel Road, Hyderabad 500001 040 67694037 9085098499 ds.rao@idbi.co.in
    Jabalpur Shri Suril Pillai Shukla Bhawan, 1415, Wright Town, Jabalpur 482 002 0761 4027127 9382329684 suril_pillai@idbi.co.in
    Jaipur Akshika Narula D-24, Durlabh Niwas, Prithviraj Road, C Scheme, Jaipur 302 001 9826706449 9810704481 a_narula@idbibank.com
    Kolkata I Shri P K Das IDBI House, 44, Shakespeare Sarani, Kolkata 700 017 033 66337704 das.pk@idbi.co.in
    Lucknow Shri Rakesh Kumar Singh Kisan Sahakari Bhavan, 3rd Floor, M G Road, Hazratganj, Lucknow 226 001 0522 6009009 9918101788 rakeshkumar.singh@idbi.co.in
    Madurai Shri V Sundar - 044 22202245 9445456486 v.sundar@idbi.co.in
    Mumbai I Shri D K Velhankar IDBI Bank Ltd., IDBI Tower, WTC Complex, Cuffe Parade, Mumbai 400 005 022 66194284 9552541240 dilip.velhankar@idbi.co.in
    Mumbai II Shri D Chakraborty IDBI Bank Ltd., IDBI Tower, WTC Complex, Cuffe Parade, Mumbai 400 005 022 66552224 9869428758 d.chakraborty@idbi.co.in
    Mumbai III Shri Pradeep Bumagangaram Mulguri IDBI Bank Ltd., IDBI Tower, WTC Complex, Cuffe Parade, Mumbai 400 005 022 66552396 9987063461 pradeep.mulguri@idbi.co.in
    Nagpur Shri Vikash Sabharwal Gupta House, Plot No.1, Ravindra Nath Tagore Marg, Civil Lines, Nagpur 440 001 0712 6603514 8087071381 vikash.sabharwal@idbi.co.in
    Patna Shri Rajeev Ranjan Uma Complex, Ground Floor, Fraser Road, Patna 800 001 0612 6500544 9430161910 ranjan.rajeev@idbi.co.in
    Pune Shri Ravikant D Chandpure IDBI House, Dynaneshwar Paduka Chowk, Fergusson College Road, Pune 411 004 020 66004101 9664249002 rd.chandpure@idbi.co.in
    Ranchi Shri Alok Kumar Singh Mikado Tower, Near Hotel Sartaj, Main Road, Ranchi 834 001 0651 6600490 9308442747 ak.singh@idbi.co.in
    Vishakhapatnam Ramu Musunuri Balaji Mangal Giri Chambers, 5C, 4th Floor, Door No. 9-29/6-1, Siripuram, Visakhapatnam 530 003 0891 6622339 8885551445 ramu.musunuri@idbi.co.in

    Write to IDBI Bank

    You can also write to the bank and have your concerns looked into. Address your letters to:

    • IDBI Bank Ltd.

    IDBI Tower, WTC Complex

    Cuffe Parade

    Colaba

    Mumbai 400 005

    IDBI Credit Card Customer Care Frequently Asked Questions

    1. Other than email is there any way that I can register a complaint?
    2. You can also register a complaint by filing an online complaint form. You can find the form on the bank’s website.

    3. What do I do if I have a dispute regarding the charges on my card?
    4. If you want to dispute the charges on your card, you will need to contact the bank’s customer care service centre.

    5. Can I register a complaint via SMS?
    6. Yes, you can register a complaint via SMS. All you need to do is type ‘IDBICARE’ and send it to 9220800800.

    7. How do I track the status of my complaint?
    8. To track the status of your complaint, you can navigate to the ‘Track Complaint’ page on the bank’s website. You will be required to enter your complaint number. Once you do so, you will be able to track the status of your complaint.

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    IDBI Credit Card Customer Care Reviews

    • IDBI Credit Card
      "GOOD"
      0.5 4.0/5 "Great!"
      I am using the salary account with IDBI BANK where using from last few years without any hassle process. There are no charges applicable for the any of the services. The online banking is good and it is user friendly to use, overall service is good.
      Was this review helpful? 0
      , new delhi
      Reviewed on Jun 25, 2019
    • IDBI
      IDBI Credit Card
      "GOOD"
      0.5 5.0/5 "Blown Away!"
      The savings account using with IDBI BANK since from last few years and i have a minimum balance should be maintained which was 2500 rupees, apart from that there are no charges applicable for the services. The customer support and responsiveness is good.
      Was this review helpful? 1
      , chennai
      Reviewed on Jun 18, 2019
    • IDBI Credit Card
      "Excellent service"
      0.5 5.0/5 "Blown Away!"
      I hold my home loan with IDBI bank a year ago, the loan amount was sufficient based on my requirement,the rate of interest they have charged me was nominal it use to float based on market price, the getting loan i did not face any issue because my friend as done follow up with them to get loan soon.
      Was this review helpful? 3
      , mumbai
      Reviewed on Apr 17, 2019
    • IDBI Credit Card
      "My first credit card"
      0.5 5.0/5 "Blown Away!"
      I taken the IDBI card five years before . IDBI is my first credit card . I can see more improvements in this card over the years . Credit limit is fine .I am expecting , IDBI executive need to contact me at once in a six months for taking some feedback .
      Was this review helpful? 0
      , dehradun
      Reviewed on Apr 16, 2019
    • IDBI Credit Card
      "Very Good Service"
      0.5 4.0/5 "Great!"
      I had been using this credit card for the last one year and the services which they had been providing so far has been good. They had provided me with a good credit limit and the card does not have any sort of annual charges. There has also been some good cash back offers through this card as well.
      Was this review helpful? 1
      , coimbatore
      Reviewed on Mar 04, 2019
    • IDBI Credit Card
      "Excellent Service"
      0.5 5.0/5 "Blown Away!"
      I have been using this credit card for the last one year and the services which they had been providing so far has been quite good. There has been a good credit limit of 50,000 with this card and there has been some added benefits with this card. It has been a life time free card where i am using it for all sort of purposes.
      Was this review helpful? 0
      , ahmedabad
      Reviewed on Feb 17, 2019
    • IDBI Credit Card
      "Good card"
      0.5 4.0/5 "Great!"
      I have been using IDBI bank credit card for long time. They have not charged me annual fee in this card ,as it is life time free credit card. Their service is good, but their net banking is not good, it does not work , like if i want to do on line payment their is no proper option in doing the payment, and so i need to go branch to pay my dues, and i am happy with the credit limit.
      Was this review helpful? 3
      , mumbai
      Reviewed on Jan 26, 2019
    • IDBI Credit Card
      "Good card"
      0.5 4.0/5 "Great!"
      I am holding IDBI BANK Credit card , the card is chargeable but they said if i cross minimum transaction the fees will be waive off. The process of getting the card was easy they came and collected the document on time . Benefits is good , and customer service is up to the mark .
      Was this review helpful? 1
      , hyderabad
      Reviewed on Jan 19, 2019
    • IDBI Credit Card
      "Good card"
      0.5 4.0/5 "Great!"
      My credit card was taken with IDBI BANK. I am holding this card for past 6 month . They offered me a good limit. I was expecting something better, Overall it has been a good experience. Customer service response is up to the mark . Benefits is reward point but i have not avail till date .
      Was this review helpful? 1
      , new delhi
      Reviewed on Jan 08, 2019
    • IDBI Credit Card
      "Excellent card"
      0.5 5.0/5 "Blown Away!"
      I have been using IDBI credit card mostly, there service is good, they have not charged me annual fee in this card, it is life time free credit card, and i am happy with my credit limit they have given me in this card, and they dont provide much good offers, i do payment on time to time , overall service is good.
      Was this review helpful? 3
      , indore
      Reviewed on Dec 11, 2018
    • IDBI Credit Card
      "Looking for better offer"
      0.5 2.0/5 "Expected more"
      Last 5 to 6 years, I am holding IDBI card, there is no good credit limit even if I call for any queries they wont respond well. There is no reminder call before one day I get the only the sms before the due date, they wont provide any offers too, hence the offers should be enhanced.
      Was this review helpful? 1
      , new delhi
      Reviewed on Dec 11, 2018
    • IDBI Credit Card
      "Good card"
      0.5 4.0/5 "Great!"
      Using IDBI credit card for last 2.5 years , am satisfied with the credit limit which they have offered me.As there is no annual charges and additional charges . Am getting reward and cash points for transaction which i make .Their customer service and response is good.
      Was this review helpful? 0
      , vadodara
      Reviewed on Nov 02, 2018
    • IDBI Credit Card
      "Satisfactory"
      0.5 5.0/5 "Blown Away!"
      The process with IDBI is good for the credit card. There are good deals and there are offers and benefits too. The online banking is fine and it is convenient to use and make the payments. The credit limit is fine as well. Overall I have not faced any issues.
      Was this review helpful? 1
      , ahmedabad
      Reviewed on Oct 18, 2018
    • IDBI Credit Card
      "Good in all"
      0.5 4.0/5 "Great!"
      IDBI is good in the credit card services. The customer support is good. There are good deals on the card and the statements are sent to me on time. The credit limit is fine. They are responsive and the card is accepted every where. Till date it is good.
      Was this review helpful? 4
      , mumbai
      Reviewed on Oct 17, 2018
    • IDBI Credit Card
      "Bad service"
      0.5 1.0/5 "Really Bad"
      I applied for IDBI saving account i m unhappy with the service they provide they dont take initiative to help customer even ever i had been with the bank for any service which i need they say me come tomorrow they customer support team is not good they dont provide the exact details which i want, no good service no proper guideline.
      Was this review helpful? 0
      , thane
      Reviewed on Oct 01, 2018
    • IDBI Credit Card
      "Average card"
      0.5 3.0/5 "Satisfactory"
      I have been using Idbi credit card bank for last 1.5 years. Am satisfied with the credit limit which they have provided. Their customer service and response is not up to the mark . Their net banking and mobile banking facility is not that much good. Overall its OK with my credit card
      Was this review helpful? 0
      , coimbatore
      Reviewed on Jul 25, 2018
    • IDBI Credit Card
      "Good Service"
      0.5 4.0/5 "Great!"
      I've a credit card with the IDBI bank. The card is also good. It doesn't have any commendable offers. The limit is good and I never had any issues with their services. Overall this card is as useful as any other cards you can find in the market.
      Was this review helpful? 0
      , lucknow
      Reviewed on Jun 06, 2018
    • IDBI Credit Card
      "Average card to use"
      0.5 3.0/5 "Satisfactory"
      I got the Idbi Imperium credit card around16months ago. The customer support service and the response is average with the IDBI bank. The benefits and the offers are limited with this IDBI credit card and I would say it gives an average service to the customers.
      Was this review helpful? 0
      , chandigarh
      Reviewed on May 31, 2018
    • IDBI Credit Card
      "Excellent"
      0.5 5.0/5 "Blown Away!"
      My credit card was taken with IDBI bank 1 year back. I hold master card and the credit limit was 25,000 which is not satisfactory . The customer service and responses was really good .The benefits are good cash back offers,. Its a lifetime free card so I would like to recommend to others.,
      Was this review helpful? 0
      , gurgaon
      Reviewed on May 29, 2018
    • IDBI Credit Card
      "Good services"
      0.5 5.0/5 "Blown Away!"
      IDBI is good in the credit card offers. The customer services and response is good. The statements are clear and the billing cycle is on time. There are good offers and the credit limit is good and when ever I use the card there are no hassles. The transactions are smooth.
      Was this review helpful? 0
      , mumbai
      Reviewed on Mar 23, 2018
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