Santa Claus comes around just once a year. In the meantime, there are Credit Cards.
Lakshmi Vilas Bank is among the oldest private sector banks in the country offering an array of different products including credit cards. In order to provide efficient and effective service to its customers, the bank provides toll-free helpline numbers as well as contact through e-mail in the case of complaints or queries.
The bank does not have a specific number for credit card related queries; however, they do provide customers with a toll-free helpline number which can be contacted for queries. The number is 1800 425 2233.
The toll-free customer care number for the bank can be contacted for all kinds of queries and complaints regarding all products. The number is 1800 425 2233.
| City | Address | Phone Number | E-mail ID |
|---|---|---|---|
| Chennai | Plot No 136, Greams Road, 2nd Floor, P.M Towers, CHENNAI - 600 006 | 044 - 40064159, 160, 161 to 40064180 | chennairoplanning@lvbank.in |
| Bengaluru | No. 93, 2nd Floor, T.K.N Mansion, K.H Road (Double Road), Opposite KSRTC Head Office, Bengaluru- 560027 | 080 - 46766300 | Bangaloreroplanning@lvbank.in |
| Madurai | 1st Floor, D.No.49A, Bharathi Ula Road, Race Course, Thallakulam, Madurai - 625 002 | 0452 - 2545900 – 910 | mduro_planning@lvbank.in |
| Coimbatore | LVB Platinum Jubilee Building, 68, Oppanakara Street, 2nd Floor, Coimbatore- 641 001 | 0422- 2301447, 2304997 | coimbatoreroplanning@lvbank.in |
| Mumbai | Sterling Centre, 2nd Floor, Andheri - Kurla Road, Chakala, Mumbai - 400 093 | 022 - 28270236, 28270237 | Mumbairoplanning@lvbank.in |
| Karur | Registered Office Building, 2nd Floor, Salem Main Road, Kathaparai, Karur – 639 006 | 04324 - 258413 | krrro_planning@lvbank.in |
| Hyderabad | No.2B & 2C, First Floor, Aditya Trade Centre, Lane adjacent to Huda, Mythrivanam, Ameerpet | 040- 23734333,23759210, 23759211 and 23759221 | hydro_planning@lvbank.in |
| Delhi | 29/35/First floor West Punjabi Bagh Opposite Shivaji Park Metro Station, New Delhi -110026 | 011- 45753410 | Delhiro_planning@lvbank.in |
| Puducherry | No.378, Mahatma Gandhi Road, Canal Street Corner, Puducherry 605001 | 0413 - 2226431, 2226432 | uducherryro_planning@lvbank.in |
| Salem | No.9/4, Advaita Ashram Road, Fairlands, Salem-636004 | 0427 - 4331401 | Salemro_planning@lvbank.in |
| Vijayawada | No.31-23-1A,1st Floor, Beside BSNL Bhavan, Chuttugunta Eluru Road, Vijayawada-520004 | 0866 - 2440051/52/53/50 | Vijayawadaro_planning@lvbank.in |
Theft or Loss of Credit Card
In case your card is lost or might have been stolen, it is important that you immediately call the toll-free helpline number to report that the card is lost or stolen. The bank will then register the complaint and block your credit to prevent any fraudulent transactions.
If you are not able to reach the bank through the toll-free number, you can send a mail to atmcard1@lvbank.in or atmcard2@lvbank.in.
The international customer care number for NRI customers of Lakshmi Vilas Bank is 1800 425 2233. If you are not able to connect to the bank via phone, you can write a mail stating your query or complaint and send it to nricell@lvbank.in.
If you are not able to connect to the customer service department of the bank via phone, Laksmi Vilas Bank provides you with e-mail addresses you can send your complaints or queries to specifically.
For ATM Card related queries:
For activating net User ID and Password:
For any net banking related complaints:
Lakshmi Vilas Bank aims to provide efficient customer service to all its customers and hence keeps a strict grievance redressal policy in place. This is overseen by several high-ranking officials in the bank to make sure all the queries and complaints of the customers are answered and given solutions.
The first level of the bank’s grievance redressal procedure starts with the customer care department which is can be contacted by either through the toll-free number or the e-mail IDs mentioned.
If you do not receive a reply which is satisfactory, you can then contact the branch manager of the bank.
Level 1:
The first level of grievance redressal after contacting the customer care of the bank will be the branch manager. If you do not receive a solution to your problem or a satisfactory answer to your query or complaint within 5 days from the date of complaint, it will be transferred to the branch manager. You can get in touch with the branch manager of the bank by calling the bank or sending an e-mail to the bank. If you are not able to contact the bank via phone or e-mail, you can visit the branch as well.
For your grievance to be redressed by the bank, the branch manager will get back to you through phone or e-mail within 10 days from the date of complaint. If not, it will be transferred to the second level of the grievance redressal procedure.
Level 2:
As mentioned, if the branch manager is not able to resolve your query within 10 days, it will be transferred to the Regional Office of the bank where it will be addressed by the Regional Head of Lakshmi Vilas Bank.
If your query is not resolved to your satisfaction within 15 days, it will be assigned to the Assistant General Manager.
Level 3:
At the end of 15 days, if the issue is not resolved, the Assistance General Manager of the bank will be taking the responsibility of addressing the complaint or query. The AGM can take up to 10 days to get back to you with a response or a solution to your complaint.
If the complaint is not addressed within 15 days, it gets escalated to the Principal Nodal Officer. You can contact the Nodal Officer at this address:
Mr. Neena Anand
Senior Vice President (Head – Operations) and Principal Nodal Officer
The Lakshmi Vilas Bank Limited,
Corporate Office Annex,
Plot number 136, Greams Road,
2nd Floor, P.M. Tower, Chennai – 600006.
Phone Number – 044 40064101
E-mail ID – Prinicpalnodal@lvbank.in
At the end of 25 days from the date of complaint registration, if you do not receive a solution or if the response is not satisfactory, the complaint is escalated to the Executive Director or the Managing Director for redressal.
Level 4
The final level of the grievance redressal procedure is when the complaint is not successfully addressed by the Managing Director, Executive Director or the Assistance General Manager of the bank. If that happens, your query is assigned to the Banking Ombudsman who is appointed by the Reserve Bank of India. The Ombudsman will provide you with a solution within 15 days.
The entire procedure will be communicated to you via SMS or e-mail alerts and you can track your complaint with the reference number which will be provided to you.
| City | Nodal Officer and Designation | Address | Phone Number and E-mail ID | Areas of Operation |
|---|---|---|---|---|
| New Delhi | Mr. K. Narasimha Rao Vice President and Regional Head | The Lakshmi Vilas Bank Ltd., 29/35/First floor, West Punjabi Bagh, Opposite Shivaji Park Metro Station. New Delhi - 110026 | Phone Number - 011 – 45753401 E-mail ID – narasimharao.kattula@lvbank.in | Jharkhand, Odisha, Uttar Pradesh, Delhi, Haryana, West Bengal, Chhattisgarh, Rajasthan |
| Vijayawada | Sri Panduranga Kurapati Vice President | The Lakshmi Vilas Bank Ltd., Regional Office, No. 31-23-1A,1st floor Beside BSNL Bhavan, Chuttugunta, Eluru Road Vijayawada- 520 004. | Phone Number – 0866 2440020 E-mail ID – paduranga.sambamurthy@lvbank.in | Andhra Pradesh |
| Mumbai | Mr. Parag Gopal Vice President and Regional Head | The Lakshmi Vilas Bank Ltd., Regional Office, Sterling Centre, 2nd Floor, Andheri -Kurla Road, Chakala, Mumbai -400 093, Maharashtra. | Phone Number – 022 49732065 E-mail ID – Parag.Gopal@lvbank.in | Gujarat, Maharashtra, Madhya Pradesh |
| Coimbatore | Sri. M. Palaniappan Vice President | The Lakshmi Vilas Bank Ltd., Regional Office, LVB Platinum Jubilee Building, 68 Oppanakara Street, II Floor Coimbatore - 641001, Tamil Nadu. | Phone number – 0422 2384001 E-mail ID – Palaniappan.meyyappan@lvbank.in | Kerala |
| Bangalore | Mr. Joshua Maharaj Vice President | The Lakshmi Vilas Bank Ltd., Regional Office, No.93, 2nd Floor, T.K.N. Mansion, K.H.Road (Double Road), Opp. To KSRTC Head Office, Bangalore -560 027 | Phone Number – 080 22631303 E-mail ID – Joshua.Maharaj@lvbank.in | Karnataka |
| Chennai | Sri. J. Kirubakaran Vice President | The Lakshmi Vilas Bank Ltd. Corporate Office Annex, Plot No 136, Greams Road, 2nd Floor, P.M. Tower, Chennai - 600006, Tamil Nadu. | Phone Number – 044 40064157 E-mail ID – kirubakaran.jagannathan@lvbank.in | Union Territory of Puducherry, Tamil Nadu |
| Hyderabad | Sri Rama Rao P. Vice President | The Lakshmi Vilas Bank Ltd., Regional Office, No: 2B & 2C, Ground Floor, Aditya Trade Centre, Ameerpet, Hyderabad - 500 038 | Phone number – 040 23759205 E-mail ID – Ramarao.p@lvbank.in | Telangana |
If you are not able to connect to the bank via phone or e-mail, you can write to the Corporate office of Lakshmi Vilas Bank in case of any complaints, queries or suggestions. The address of the corporate office is as follows:
The Lakshmi Vilas Bank Ltd.
Corporate Office LVB House,4/1,
Sardar Patel Road, Guindy, Chennai - 600032
Tamil Nadu, INDIA
Toll-Free Number: 1800-425-2233
M.V.Radhakrishna Assistant Vice Presiden(Credit Department) The Lakshmi Vilas Bank Ltd., LVB House, Corporate Office No.1/4, Sardar Patel Road, Guindy Chennai-6000032 Land Line: 044-22205152 Email: Radhakrishna.venkatanarayanaiah@lvbank.in
The toll-free Lakshmi Vilas Bank customer care number for the bank can be contacted for all kinds of queries and complaints regarding all products. The number is 1800 425 2233.
You can write to hydro_planning@lvbank.in to reach the Lakshmi Vilas Bank Hyderabad regional office.
You can write to: Atmcard1@lvbank.in & Atmcard2@lvbank.in
You can write to Netbank-br@lvbank.in to resolve issues related to Lakshmi Vilas Bank netbanking.
The Lakshmi Vilas Bank Ombudsman will provide you with a solution within 15 days.
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