Lakshmi Vilas Bank is a private sector bank operating in India since 1926. The bank offers a wide variety of banking products and services for different segments including retail, MSME and NRIs. To provide efficient services to the customers in all segments, the bank has different customer service channels that provide 24x7 assistance. The following information will help you with the details of various customer service channels offered by the bank.
Both retail and corporate customers of Lakshmi Vilas Bank can approach the bank through its toll-free customer care number. Queries or concerns related to deposits, loans, online services and any other products or services can be resolved by the approaching the customer care helpdesk.
|Toll-Free Customer Care Number||1800 425 2233|
The bank offers VISA International Debit Cards, ATM Cards and Rupay ATM Cards for the account holders. For any queries or concerns related to the cards or to report lost or stolen ATM card, customers can use the toll-free customer care number or the dedicated customer care e-mail address.
|Customer care number for card related queries||1800 425 2233|
|Customer care e-mail ID for card related email@example.com (or) firstname.lastname@example.org|
For non-resident Indians (NRIs), the bank provides various services and products including accounts, deposits and loans. Any grievances related to NRI services or products can be reported through the customer care number or the dedicated e-mail address.
|Customer care number for NRI services||1800 425 2233|
|Customer care e-mail ID for NRI email@example.com|
Lakshmi Vilas Bank – Customer service e-mail IDsCustomer care e-mail addresses related to other products/services offered by the bank are listed below.
Lakshmi Vilas Bank – Online grievance redressalThe private sector bank provides an online tool on its official website to report your complaints related to the bank’s products or services. The requests will be directed to an online addressing officer who further escalates them to the Assistant General Manager or General Manager, if necessary. To lodge a complaint online, visit https://eseva.lvbank.in:4796/online/wf_ctt01.aspx, fill the required fields and submit the request. The tool will generate a complaint reference number, using which you can also track the status of your complaint at https://eseva.lvbank.in:4796/online/wf_ctt02.aspx.
To ensure complaints raised by customers are dealt on time, Lakshmi Vilas Bank, just like other banks in India, has a grievance redressal policy in place. The main objective of the policy is to minimise the number of customer complaints by providing proper delivery channels and review mechanism. It also ensures that all the customers are treated fairly at all times and also informs customers about the process to escalate their grievances within the organisation. Mentioned below is a step-by-step guide to escalate the complaints/grievances related to the bank’s products and services.
As a first step in the grievance redressal mechanism, customers need to contact the bank’s customer care to raise their concerns or queries. If the query is not resolved within 3 days of reporting the incident, you can go to step-2.
When you wish to escalate the unresolved issue, you can approach the respective branch office and report your issue to the manager of the branch. You can either contact the officer over the phone or visit the branch and register the complaint in the complaint register available at the branch office. The branch manager is responsible to resolve the issue in 5 working days.
If the issue remains unresolved at the branch level, after waiting for 5 days, you can escalate the same to the regional office. You can either make a phone call, send an e-mail or write a letter to your respective regional office clearly stating the details of your query or concern. The contact details of regional offices are listed below for your convenience. The regional officer is supposed to resolve the query within 15 days of receiving it.
|Regional Office and Area of Operation||Name and Address of the Regional Nodal Officer||Contact Details|
|New Delhi (Chhattisgarh, Jharkhand, Odisha, Rajasthan, Uttar Pradesh, Delhi, Haryana, West Bengal)||Amul Verma Assistant Vice President, The Lakshmi Vilas Bank Ltd., Regional Office, No. 406 to 410, 4th Floor, Narang House, K G Marg, New Delhi - 110001||Phone: 011 45753407 e-mail: firstname.lastname@example.org|
|Coimbatore (Kerala)||M. Palaniappan, Vice President, The Lakshmi Vilas Bank Ltd., Regional Office, LVB Platinum Jubilee Building, 68 Oppanakara Street, II Floor Coimbatore - 641001, Tamil Nadu||Phone: 0422- 2384001 e-mail: email@example.com|
|Mumbai (Gujarat, Madhya Pradesh, Maharashtra)||Narasimha Rao Assistant Vice President, The Lakshmi Vilas Bank Ltd., Regional Office, Sterling Centre, 2nd Floor, Andheri -Kurla Road, Chakala, Mumbai - 400 093, Maharashtra||Phone: 022 28270235 e-mail: firstname.lastname@example.org|
|Hyderabad (Telangana)||Rama Rao P Vice President, The Lakshmi Vilas Bank Ltd., Regional Office, No: 2B & 2C, Ground Floor, Aditya Trade Centre, Ameerpet, Hyderabad - 500 038||Phone: 040 - 23759205 e-mail: email@example.com|
|Bangalore (Karnataka)||K. Yogish Vice President The Lakshmi Vilas Bank Ltd., Regional Office, No.93, 2nd Floor, T.K.N. Mansion, K.H.Road (Double Road), Opp. To KSRTC Head Office, Bangalore - 560 027||Phone: 080 - 22631303 e-mail: firstname.lastname@example.org|
|Vijayawada (Andhra Pradesh)||Panduranga Kurapati, Vice President, The Lakshmi Vilas Bank Ltd., Regional Office, No. 31-23-1A,1st floor Beside BSNL Bhavan, Chuttugunta, Eluru Road Vijayawada- 520 004||Phone: 0866 2440020 e-mail: email@example.com|
|Chennai (Tamil Nadu, UT of Puducherry)||S. Prabakaran Vice President, The Lakshmi Vilas Bank Ltd. Corporate Office, LVB House, 4, Sardar Patel Road, Chennai - 600 032, Tamil Nadu||Phone: 044 - 22205171 e-mail: firstname.lastname@example.org|
If you do not get a response within 15 working days of reporting it to the regional officer or if you are not happy with the response received, you can escalate the same to the Grievance Redressal Officer, who will examine the same and provide a resolution within 15 working days. The contact details of the GRO are provided below.
Senior Vice President (Head - Operations)
The Lakshmi Vilas Bank Ltd.,
Sardar Patel Road,
Phone: 044 – 22205310, Ext: 310
E-mail ID: email@example.com
Even after escalating the issue at multiple levels, if you are not satisfied, you can approach Banking Ombudsman appointed the Reserve Bank of India (RBI) under Banking Ombudsman Scheme-2006.
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