Dena Bank credit card customers can use any of the following channels to approach the bank for all the queries related to their credit cards. Most of the credit card related queries including credit card dues, credit card PIN change, blocking of credit card and reporting lost card can be resolved through the helplines provided by Dena Bank.
As of now there is no dedicated phone number for credit card related queries. Dena Bank customers can, however, use the common customer care toll free number to clear all their credit card related queries/concerns/feedback. The toll free number is available from 10:00 a.m. to 5:00 p.m. on all working days.
|Dena Bank Toll Free Number||1800225740|
If you wish to raise your credit card related concerns/feedback in written form, you can write a letter and send it to the address mentioned below.
|Dena Bank Postal Address||Dena Bank Cards Management Department, Dena Bhavan - "A", Patel Estate, Behind MTNL, Jogeshwari (W), Mumbai - 400102.|
You can also send an e-mail detailing your grievance/feedback to the e-mail provided by the bank. An e-mail has similar impact as that of a postal mail and reaches the bank in less than a minute.
|Dena Bank credit card e-mail firstname.lastname@example.org|
Dena Bank provides various channels to report any kind of concerns related to its products/services. A detailed list of all such contacts is mentioned below.
Dena Bank customers can dial the toll free number to report all their grievances. The issue can be anything related to the bank accounts, NRI services, government schemes, ATM services, insurance products, etc.
The customer helpline is available on all business days from 10:00 a.m. to 5:00 p.m.
|Dena Bank Toll free helpline||1800225740|
Customers can also send an electronic mail or e-mail through their registered e-mail addresses or personal e-mail address.
Make sure to include your specific details such as your bank account number, debit/credit card number, customer ID or anything that could help the bank identify you as their customer.
|Dena Bank customer care e-mail IDemail@example.com|
All the written request related to Dena Bank’s products/services should be sent to the bank’s customer service cell, the address of which is provided below.
|Dena Bank customer service cell address||Customer Service Cell, Dena Corporate Centre C-10, G Block, Bandra-Kurla Complex Bandra [E]. Mumbai- 400 051.|
Dena Bank also offers an SMS service to the customers who need help from the bank. By sending an SMS from you registered mobile number, the bank will get back to you at the earliest possible.
|SMS Format||“DENAHELP” to 56677|
If you are using Dena Bank’s internet banking or digital banking services, you can report related issues/concerns to a dedicated helpline provided by the bank.
|Digital Banking toll free number||18002336427|
The bank provides four different e-mail addresses to register your queries/concerns related to e-statements, internet banking, mobile banking, and ATM cards.
|Queries related to||E-mail address|
|Digital banking/SMS alert/OTPfirstname.lastname@example.org|
Besides the regular methods, Dena Bank also provides an online form to register your complaints. By just filling the required details in the form you can submit your complaints directly to the bank.
The ‘Online Complaint’ form is available in the bank’s website under the ‘Customer Care’ > ‘Customer Helpdesk’ page.
The mandatory fields in the form include your personal details, branch name, complaint category, products/services, nature of complaint, and details of the complaint.
Once you fill the required fields, click ‘Submit’ to register your complaint. An automatic complaint number or ticket number will be generated by the system acknowledging your complaint. Retain the same for all future references. You can use the same number to track the status of your application using the ‘View Status’ option available under the same page.
All the complaints received online will be tracked at Bank’s Head Office for immediate redressal.
ATM related complaints such as concerns related to cash withdrawal, card getting stuck in the ATM, and any other similar complaints can be reported to the branch manager using an ‘ATM complaint’ form available on the bank’s website.
The form is available in ‘Customer Care’ page under the ‘Online Complaint’ option as ‘ATM Complaint Form’.
You can download the form, fill the required details such as the branch name, in which your account is maintained, customer information, account number, debit card/ATM card number and details related to the complaint and submit it at the branch.
Alternatively, you can also write to Dena Bank’s ATM Debit Card Support Centre
ATM Debit Card Support Centre Address
1st Floor, Dena Bhavan, B-Block, Patel Estate, Behind MTNL,
Jogeshwari (w), Mumbai - 400102.
1800 2336427 - (Toll Free)
Dena Bank has grievance redressal mechanism to provide prompt and efficient service to any kind of customer complaints and grievances. The system ensures prompt redressal of all sorts of issues/concerns related to the bank’s products/services. It further helps the bank to identify any sort of shortcomings in their service delivery and product features.
The detailed guide of Dena Bank’s grievance redressal system is mentioned below.
Step:1 – If you have any kind of grievance related to Dena Bank’s products/services, you can call the bank’s customer helpline to raise the complaint.
Step:2 – If you haven’t received resolution from the representative, you can approach the Branch Manager directly. It’s always ideal to meet the manager of the branch, where you maintain your account. As per the bank’s grievance redressal mechanism, the Branch Manager should resolve the complaint within seven working days from the date of receiving it.
Step:3 – If you’re not satisfied with the resolution received from the Bank Manager, you can lodge a complaint with the Zonal Officer.
The list of zonal offices along with the addresses and telephone numbers are listed below.
|Region||Zonal Office Address||Telephone numbers|
|Ahmedabad||Dena Laxmi Bldg, 188-A, Ashram Road, Ahmedabad - 380009.||079-26584729, Faxemail@example.com|
|Bhavnagar, Gujarat||Dena Bhavan, Lokhand Bazar, Bhavnagar - 364001.||0278-2439779/ 2423964 Fax - firstname.lastname@example.org|
|Bangalore||PSR Vishishta Dhama, No. 38 12th Cross Near CBI Office Ganganagar North, Bangalore - 560032.||080-23555500/01/02Fax – email@example.com|
|Bhopal||Plot No. 274, Zone -II, M. P. Nagar, Bhopal - 462016,||0755-2559081-85 Fax -0755- firstname.lastname@example.org|
|Bhuj||Shri Muktjeevan Swamibapa Smruti Bhavan, 1st Floor, Opp. G K General Hospital, Lotus Plot, Bhuj - 370001.||02832-221064/223467 Fax - email@example.com|
|Chennai||BKR Convention Centre, 32, Venkatesan Street, T-Nagar, Chennai - 600 017||044 - 24330438/4311241 Fax - 044 - firstname.lastname@example.org|
|Chandigarh||Dena Bank, North India Zonal Office, SCO-66, Second Floor, Sector- 11, Panchkula.||0172-2585304/05 0172 - 2584825 Fax - 0172 - email@example.com|
|Durg||Sector-10, Zonal Market, Bhilai, Durg Dist-Durg, (C.G.) firstname.lastname@example.org|
|Gandhinagar||Dena Laxmi Building 1st floor, Plot No. 320-321, Sector-16, GH-4 Gandhinagar Gujarat-382016.||079 - 23220144/ 23220154/23220155 Fax - email@example.com|
|Hyderabad||Uma Asishwarya House, 8-2-502/AG, 1st Floor, Road No.7, Banjara Hills, Hyderabad - firstname.lastname@example.org|
|Jaipur||B-12, Business avenue, 5th floor, Govind marg, Near Barafkhana, Adarsh NagarJaipur – email@example.com|
|Kolkata||Dena Bank , Kolkata Zonal Office, Avani Heights, 1st Floor, 59A, Chowranghee Road, Kolkata - 700020.||033-22873860/22873669 Fax - firstname.lastname@example.org|
|Lucknow||28- A Pravin House, Vidhan Sabha Marg, Lucknow - 226001||0522-2611615/2615413 Fax - email@example.com|
|Ludhiana||3rd floor, SCO - 17, 18 Sector 32A, Chandigarh Road, Ludhiana Punjab - firstname.lastname@example.org|
|Mehsana||2nd Floor, Sriram Complex, Radhanpur Road, Mehsana - 384002||02762-251433 Fax - 02762 - email@example.com|
|Mumbai city||Mumbai Main Office Bldg.No.1, 2, Horniman Circle, Fort, Mumbai - 400023||022-22662466 022-22661918 Fax - firstname.lastname@example.org|
|Mumbai Suburban||Sharda Bhavan, Opp. NMIMS, Sir.V.M. Rd., JVPD Sch., Vile Parle West Mumbai - 400 056||022-26142826 022- 26145685 / 95 Fax - email@example.com|
|Nagpur||Nagpur Zonal Office Mytri Willows, 2nd floor, Opposite Shukrawari Lake, Sir Benzonji Mehta Marg, Near Empress Mall, Nagpur-440 firstname.lastname@example.org|
|Nashik||2nd floor, Sanchar Point Building, BSNL, Datta Mandir Road, Nashik Road, Nashik - 422 001||0253-2594503 Fax - email@example.com|
|New Delhi||Konnectus Tower-1, 6th Floor, Bhavbhuti Marg, Opp New Delhi Railway Station, Ajmeri Gate Side, New Delhi-110001||011-23719682 011-23719685 Fax - firstname.lastname@example.org|
|Patna||2nd floor, N P Towers Near Colony Mor Main road, Kankar Bagh Patna – 800 020 Biharemail@example.com|
|Pune||Madhav Chembers I, 398/A, Senapati Bapat Marg, Shivaji Nagar Pune - 411016||020-25654321, 020-25653387, 020-25672073, Fax - 020- firstname.lastname@example.org|
|Raipur||2nd Floor, LIC Investment Building - II,Behind LIC Divisional Office, Jeevan Bima Marg, Pandri, Raipur (C.G) - 492004||0771-2536629 Fax - email@example.com|
|Rajkot||Dena Bank, Zonal Office, "Giriraj " 1st Floor Rajput Para, Main Road, Near Trikon Baugh, Rajkot - 360001||0281-2226980 Fax - firstname.lastname@example.org|
|Surat||APMC, Shop No. 802-809, 8th Floor, Ring Road, Suratemail@example.com|
|Thane||Pushpa Kiran, Gokul Nagar Opp. Jari Mari Mandir, Thane (West) - 400601||022-21720127 Fax - firstname.lastname@example.org|
|Vadodara||2nd floor, Pujer Complex, Subhanpura, Vadodara- 390023||0265 - 2387634 0265 - 2387627/8 Fax - 0265 -email@example.com|
|Dehradun||Dena Bank Zonal Office Dehradun, 1st floor, Paras Tower, Mazra, Saharanpur Road, Dehradun – 248001 Uttarakhand||0135-2725101, 0135 - 2725102 / firstname.lastname@example.org|
|Anand||Dena Bank, Zonal Office, 3rd floor, Raghuvir City Centre, Opp: New Bus Stand, Bhalej Road, Anandemail@example.com|
Step:4 – If the Zonal Officer cannot resolve the issue within seven working days from receiving the complaint or if you are not happy with the resolution, you can approach customer service cell located at the Head Office.
You can approach Dena Bank’s customer service cell using the contact details provided below.
|Customer Service Cell||Dena Corporate CentreC-10, G Block, Bandra-Kurla Complex Bandra [E]. Mumbai- 400 051||Phone: 1800225740 E-mail: firstname.lastname@example.org|
Step:5 – If the bank fails to address your query/complaint within 30 days of registration, you can approach Banking Ombudsman appointed by the Reserve Bank of India under the Banking Ombudsman Scheme, 2006.
The list of area specific Banking Ombudsman appointed by the RBI is provided below for your quick reference. You can approach the officer of your region in person, through phone, e-mail, or postal mail. Make sure to have all documentary evidence of reporting your grievance to the bank.
|Area of Operation||Name and Address||Contact Number and E-mail|
|Ahmedabad (Gujarat, Union Territories of Dadra and Nagar Haveli, Daman and Diu)||G.J. Raju C/o Reserve Bank of India La Gajjar Chambers, Ashram Road Ahmedabad-380009||079-26582357/26586718 Fax: 26583325 Email: email@example.com|
|Bengaluru, Karnataka||C R Samyuktha C/o Reserve Bank of India 10/3/8, Nrupathunga Road Bengaluru -560001||080-2210771/22275629 Fax: 22244047 Email : firstname.lastname@example.org|
|Bhopal, Madhya Pradesh||V K Nayak C/o Reserve Bank of India Hoshangabad Road Post Box No. 32, Bhopal-462011||0755-2573772/2573776 Fax: 2573779 Email : email@example.com|
|Bhubaneswar, Odisha||S Behera C/o Reserve Bank of India Pt. Jawaharlal Nehru Marg Bhubaneswar-751001||0674-2396207/2396008 Fax: 2393906 Email : firstname.lastname@example.org|
|Chandigarh (Himachal Pradesh, Punjab, Chandigarh and Panchkula, Yamuna Nagar and Ambala Districts of Haryana)||Shri J L Negi C/o Reserve Bank of India 4th Floor, Sector 17 Chandigarh||0172 - 2721109 Fax: 0172 - 2721880 Email : email@example.com|
|Chennai (Tamil Nadu, Puducherry (except Mahe Region) and Andaman and Nicobar Islands)||R. Lakshmi Kanth Rao C/o Reserve Bank of India Fort Glacis, Chennai-600001||044-25395963 / 25395964 Fax:25395488 Email : firstname.lastname@example.org|
|Guwahati (Assam, Arunachal Pradesh, Manipur, Meghalaya, Mizoram, Nagaland and Tripura)||Anandita Bhattacharya C/o Reserve Bank of India Station Road, Pan Bazar Guwahati-781001||0361-2542556/2540445 Fax:2540445 Email : email@example.com|
|Hyderabad, Andhra Pradesh and Telangana||Reeny Ajit C/o Reserve Bank of India 6-1-56, Secretariat Road Saifabad, Hyderabad-500004||040-23210013/23243970 Fax:23210014 Email : firstname.lastname@example.org|
|Jaipur, Rajasthan||Madhavi Sharma C/o Reserve Bank of India, Ram Bagh Circle, Tonk Road, Post Box No. 12 Jaipur-302004||0141-0141-5107973 Fax:0141-2562220 Email : email@example.com|
|Kanpur (Uttar Pradesh (excluding Districts of Ghaziabad, Gautam Buddha Nagar, Saharanpur, Shamli (Prabudh Nagar), Muzaffarnagar, Baghpat, Meerut, Bijnor and Amroha (Jyotiba Phule Nagar)||Supriya Pattnaik C/o Reserve Bank of India M. G. Road, Post Box No. 82 Kanpur-208 001||0512- 2306278/2303004 Fax:2305938 Email : firstname.lastname@example.org|
|Kolkata, West Bengal and Sikkim||Reena Banerjee C/o Reserve Bank of India 15, Netaji Subhash Road Kolkata-700001||033-22304982 Fax:22305899 Email : email@example.com|
|Mumbai, Maharashtra and Goa||Ranjana Sahajwala C/o Reserve Bank of India 4th Floor, RBI Byculla Office Building, Opp. Mumbai Central Railway Station, Byculla, Mumbai-400008||022-23022028 Fax: 23022024 Email : firstname.lastname@example.org|
|New Delhi (I) , Delhi||Anupam Sonal C/o Reserve Bank of India, Sansad Marg, New Delhi||011-23725445/23710882 Fax: 23725218 Email : email@example.com|
|Patna, Bihar||Nandita Singh C/o Reserve Bank of India Patna-800 001||0612-2322569/2323734 Fax:320407 Email: firstname.lastname@example.org|
|Thiruvananthapuram (Kerala and Puducherry (only Mahe Region).||H N Iyer C/o Reserve Bank of India Bakery Junction Thiruvananthapuram-695 033||0471-2332723/2323959 Fax:2321625 Email : email@example.com|
|New Delhi (II) (Haryana (except Panchkula, Yamuna Nagar and Ambala Districts) and Ghaziabad and Gautam Budh Nagar districts of Uttar Pradesh)||R S Amar C/o Reserve Bank of India Sansad Marg, New Delhi||011-23724856 Fax:23725218-19 Email : firstname.lastname@example.org|
|Dehradun (Uttarakhand and seven districts of Uttar Pradesh viz., Saharanpur, Shamli (Prabudh Nagar), Muzaffarnagar, Baghpat, Meerut, Bijnor and Amroha (Jyotiba Phule Nagar)||K S Jyotsna C/o Reserve Bank of India 74/1 GMVN Building, 3rd floor, Rajpur Road, Dehradun - 248 001||0135-2742003 Fax : 2742001 Email : email@example.com|
|Ranchi, Jharkhand||Sanjiv Dayal C/o Reserve Bank of India 4th Floor, Pragati Sadan, RRDA Building, Kutchery Road, Ranchi Jharkhand - 834001||0651-2210512 Fax: 2210511 Email : firstname.lastname@example.org|
|Raipur, Chhattisgarh||Keshab Korkora C/o Reserve Bank of India 54/949, Shubhashish Parisar, Satya Prem Vihar Mahadev Ghat Road, Sundar Nagar, Raipur- 492013||0771-2242566 Fax : 2242566 Email : email@example.com|
|Jammu||Suresh C Sharma C/o Reserve Bank of India, Rail Head Complex, Jammu- 180012||0191-2477617 Fax : 2477219 Email: firstname.lastname@example.org|
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