Santa Claus comes around just once a year. In the meantime, there are Credit Cards.

Citibank Credit Card Customer Care

Citibank Credit Card Helpline Number
Citibank Credit Card 24*7 Toll free Number

The customer care number for all Citibank credit card queries is 1860 210 2484. For customers calling from outside India, the number to contact for all credit card queries is +91 22 4955 2484.

Blocking of credit card

To block your credit card immediately, you can contact either one of the following numbers. 1800 267 2425 (India toll free) or +91 22 4955 2425. Some instances to use these numbers are mentioned below.

  • In the event of loss of credit/debit card.
  • If your Citibank card is stuck in the ATM slot.
  • If you’ve received an alert of fraudulent usage.
  • If the money isn’t dispensed after using your card at an ATM point.

You can also block your card by following the steps mentioned below.

  • Log in to the Citibank website using your user ID and IPIN.
  • On the left-hand side of the screen, click on ‘Credit card’.
  • Click on ‘Other services and queries’ located on the left side of the screen.
  • Click on ‘Report lost/stolen card’.
  • A new page will then open guiding you to block your card.

Credit card international customer care number

The international customer care number for Citibank is +91 22 4955 2484.

Citibank Ask me

Citibank Ask me is an automated response generator that can help you solve your queries. To access this feature, follow the steps below.

  • Visit the official Citibank website.
  • Click on ‘Contact us’ located on the top of the screen.
  • Below the ‘Ask me’ icon, click on ‘Click here’.
  • This will take you to a chat window where you can get your queries answered.

Write to Citibank

In order to write to Citibank, follow the steps below.

  • Visit the official Citibank website.
  • Click on ‘Contact us’ located on the top of the screen.
  • Below the ‘Write to us’ icon, click on ‘Click here’.
  • This will take you to a chat window allowing you to write to the bank.

Write to Nodal officer

The following is the address to write to the Nodal officer.

Principal Nodal Officer

Mr. M. Dhananjayan

Citibank N.A., Mail Room

ACROPOLIS, 9th Floor

New Door No.148 (Old No.68)

Dr. Radhakrishnan Salai, Mylapore

Chennai – 600 004.

Write directly to the head of credit card

Arjun Chowdhry

Citibank N.A., Mail Room

ACROPOLIS, 9th Floor

New Door No.148 (Old No.68)

Dr. Radhakrishnan Salai, Mylapore

Chennai – 600 004.

Tel: 044-6698 2006/2007 (Mon to Sat, 10:00 AM to 6:00 PM) except on National Holidays

Credit Card Customer care By Bank

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Citibank Credit Card Customer Care Reviews

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  • Citibank Credit Card
    "Best card"
    CITIBANK
    0.5 4.0/5 "Great!"
    I am using CITI Bank credit card quite for a long time. This is a life time free card and they given a good credit limit of Rs. 3,00,000. Mostly i use this credit card for shopping purpose only. Customer service and responsiveness was very good.
    Was this review helpful? 1
    , mumbai
    Reviewed on Feb 18, 2020
  • Citibank
    Citibank Credit Card
    "Good "
    CITIBANK
    0.5 5.0/5 "Blown Away!"
    I am using CITI Bank Indian oil platinum credit card quite for a long time. Mostly i use this card for fuel purpose, and it is a zero annual charges credit card. Credit limit is sufficient and good, their customer service and responsiveness was fine.
    Was this review helpful? 0
    , bangalore
    Reviewed on Feb 17, 2020
  • Citibank Credit Card
    "Good service "
    CITIBANK
    0.5 5.0/5 "Blown Away!"
    I am using CITI Bank credit card, which was applied through other portal. This is a life time free card and they given a good credit limit of Rs. 2.50L. I am using this card more than 2.5 years. Customer service and responsiveness was very good.
    Was this review helpful? 1
    , new delhi
    Reviewed on Feb 13, 2020
  • Citibank Credit Card
    "Satisfactory"
    CITIBANK
    0.5 4.0/5 "Great!"
    I have got update from my friend that Citi bank card was good .The credit limit was very less and giving only 25 days of time for credit card bill payment which is not convenient. I got this card without any delay, am using mostly for stationeries, household and jewelery. I am happy with the service so far.
    Was this review helpful? 0
    , bangalore
    Reviewed on Feb 12, 2020
  • Citibank Credit Card
    "Average"
    CITIBANK
    0.5 4.0/5 "Great!"
    CITI bank has provided a life time free card offer through online. So I had applied on 2 months before. The process was good. I received the card within 5 days but I haven't received the kit. The credit limit is sufficient. I use this card for home appliances to buy. EMI conversion is avail but interest charge is avail of 24% which is high. I would suggest they need to decrease it. There is an option of cash with draw limit up to 7,800 rupees. Since there service is good so chosen this card.
    Was this review helpful? 1
    , coimbatore
    Reviewed on Feb 12, 2020
  • Citibank Credit Card
    "Good card"
    CITIBANK
    0.5 5.0/5 "Blown Away!"
    I have applied Citi Bank credit card through online. Documentation was simple, executive collected and i received within 7 days. Credit limit is good and the annual charges is Rs. 1000, if i spend annually Rs. 50K no annual charges. I am getting good rewards and also service was good .
    Was this review helpful? 0
    , bangalore
    Reviewed on Feb 12, 2020
  • Citibank Credit Card
    "Fast process"
    CITIBANK
    0.5 4.0/5 "Great!"
    CITI service is fast and prompt when compare to INDUSIND service. Because all the verification done on time and I received the card within 5 days. The credit limit is good of 50K. It is cash back card so for my transaction of 500 rupees I get 1.5% cash back. I use this card for many purposes. The cash limit withdraw option is applicable of 22K.
    Was this review helpful? 0
    , chennai
    Reviewed on Feb 11, 2020
  • Citibank Credit Card
    "Average Card"
    CITIBANK
    0.5 4.0/5 "Great!"
    There is no particular reason for selecting the credit card from CITI bank. I'm holding the rewards card and i did not receive any benefits from this card. They gave me a very low limit when i compared with other banks. There is no annual fee if i use the card for Rs. 30000 otherwise i need to pay the fee of Rs. 1000 +Tax. I got my card on time. I have not yet contacted the customer care service.
    Was this review helpful? 0
    , hyderabad
    Reviewed on Feb 11, 2020
  • Citibank Credit Card
    "User friendly"
    CITIBANK
    0.5 5.0/5 "Blown Away!"
    I am using CITI bank credit card which is having WIFI option. I get good reward points if I use frequently for few months that is the drawback which I felt. I am okay with the credit limit and this card was delivered on time. I am using this credit card for the past 2 months. Everything is good to me so far on using this service.
    Was this review helpful? 0
    , chennai
    Reviewed on Feb 10, 2020
  • Citibank Credit Card
    "Best Sevice"
    CITIBANK
    0.5 4.0/5 "Great!"
    I was really unhappy when I called the customer care to change my pin number, they were not reachable and have waited for more than 1hour on call which could be easier. The credit limit was absolutely good and the card is easy usable .This service is very user friendly and getting fuel benefits, ,shopping discounts on big bazaar and also have offers for groceries ,There is an option of converting EMI and getting reward points .
    Was this review helpful? 1
    , pune
    Reviewed on Feb 10, 2020
  • Citibank Credit Card
    "Need to increase the credit limit"
    CITIBANK
    0.5 3.0/5 "Satisfactory"
    I am using CIti Bank credit card which was applied through online. Credit limit is very less when i compared with other two cards. Documentation was good and i received the card within a week and i am not sure with the annual charges. Mostly i am using it for groceries, still haven't approached the customer service.
    Was this review helpful? 0
    , chennai
    Reviewed on Feb 10, 2020
  • Citibank Credit Card
    "Good service"
    CITIBANK
    0.5 4.0/5 "Great!"
    The process was very smooth when applied for Citi bank credit card .This card was chosen since their service was good but the credit limit was very less and this was yearly chargeable card .There is an option of converting EMI which is very helpful for me .There are dinning offers at hotels and also fuel surcharge waiver is very useful.
    Was this review helpful? 0
    , kolkata
    Reviewed on Feb 10, 2020
  • Citibank Credit Card
    "Very good service "
    CITIBANK
    0.5 5.0/5 "Blown Away!"
    I am using Citi Bank credit card which was offered by bank.The credit limit was really good it was 62,000 .This was a paperless approval and i am getting movie ticket offers as well as dinning offers .Everything was good to me so far .I am really happy with the credit card service .
    Was this review helpful? 0
    , mumbai
    Reviewed on Feb 10, 2020
  • Citibank Credit Card
    "Good "
    CITIBANK
    0.5 5.0/5 "Blown Away!"
    I have received the card within 15-20 days, which was processed from CITI . Their service is good. It is annual fee chargeable of 1000 rupees but if I spend 30K with in a year fee will be waiver off. The credit limit is just 50K only. I am yet to check other offer. I chosen this card regarding for fuel surcharge and medical expenses. EMI conversion is applicable. Mostly I use for grocery and house hold items to buy.
    Was this review helpful? 0
    , hyderabad
    Reviewed on Feb 10, 2020
  • Citibank Credit Card
    "Service is Good"
    CITIBANK
    0.5 4.0/5 "Great!"
    I am using Citi Bank credit which was taken through online .I have availed this card for only personal use ,The credit limit was 60,000 only and using this credit card for the past 1 month .card service is good to me so far and i am really satisfied with the service .
    Was this review helpful? 0
    , pune
    Reviewed on Feb 09, 2020
  • Citibank Credit Card
    "Good Service"
    CITIBANK
    0.5 5.0/5 "Blown Away!"
    I have Citi bank credit card which was taken through online.There was no difficulties faced so far and I have started using this credit card , its been almost 1 month. This card is a life time free card . I am happy with the service of this credit card.
    Was this review helpful? 0
    , bangalore
    Reviewed on Feb 08, 2020
  • Citibank Credit Card
    "Good card"
    CITIBANK
    0.5 4.0/5 "Great!"
    I am using Citi Bank Indian Oil Platinum credit card. This is a life time free card and also they given a good credit limit. This card has some cash back benefits and getting discount on fuel fillings. Mostly i use only for fuel purpose, customer service was fine.
    Was this review helpful? 0
    , noida
    Reviewed on Feb 06, 2020
  • Citibank Credit Card
    "Excellent card"
    CITIBANK
    0.5 5.0/5 "Blown Away!"
    I have been using Citi Bank credit card which was applied through online. Documentation was very simple, executive collected the documents and i received this card within 5-10 days. This is a life time free card and they given a good credit limit. I am using the card mostly shopping purpose and i am getting reward point overall service was good.
    Was this review helpful? 1
    , noida
    Reviewed on Feb 05, 2020
  • Citibank Credit Card
    "Good service "
    CITIBANK
    0.5 5.0/5 "Blown Away!"
    I am using CIti Bank Indian Oil Platinum credit card more than 2 years. They given a good credit limit of Rs. 6 lakhs and also getting petrol surcharges. Reward points can be convert as fuel and their customer service an responsiveness was good.
    Was this review helpful? 1
    , chennai
    Reviewed on Feb 02, 2020
  • Citibank Credit Card
    "Excellent Service"
    CITIBANK
    0.5 4.0/5 "Great!"
    I am using Citi Bank credit card which was taken through bank.This was a life time free card .Everything was good on this card .This card is good to use and the credit limit was really sufficient .The card detail was clearly explained by the agent .I am satisfied with the service so far .
    Was this review helpful? 0
    , chennai
    Reviewed on Feb 01, 2020
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