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  • Citibank Credit Card Customer Care is Rated as "Excellent!" by 3775 Users

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    Citibank Credit Card Customer Care

    One of the major reasons why customers around the world prefer Citibank credit cards is the excellent customer care services they provide. Citibank credit cardholders can get in touch with the bank at any time, be it night or day, from any part of the world to get information about their credit cards or to get solutions to any problems related to their cards. Citibank provides multiple options for people to connect with them. Cardholders can either contact on the toll free number, ask questions online, use the virtual assistant or write and post a letter to get connected with the customer care service of the bank.

    Citibank Credit Card Toll free Number
    Citibank Credit Card 24*7 Toll free Number

     

     

    Citibank Credit Card Customer Care Phone Numbers:

    Citibank credit card customers can contact the bank at any time on their 24 x7 helpline number. The bank has different numbers for different cities, making it easier for customers to connect. There is a separate number for NRI customers of the bank. Customers can call the bank if they have any issues or queries related to their credit cards and the customer care executives of the bank are always ready to answer their questions and provide the best solutions.

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    Citibank Credit Card Customer Care Numbers – City Wise:

    Below is the list of the phone numbers on which Citibank customers can contact representatives to get any information related to their credit card. The numbers differ based on the city that the customers are calling from.

    City Name

    Customer care number for Citibanking, Credit Card

    Customer Care number for Citigold, Commercial Bank, Citi Priority, Platinum Card and Business Preferred

    Aurangabad

    0240 – 663 2484

    0240 – 663 4653

    Ahmedabad

    079 – 2642 2484

    079 – 2640 4653

    Bengaluru

    080 – 2227 2484

    080 – 2229 4653

    Akola

    022 – 2823 2484

    022 – 2834 4653

    Bhopal

    0124 – 254 2484

    0124 – 256 4653

    Chandigarh

    0172 – 508 2484

    0172 – 508 4653

    Bhubaneshwar

    040 – 6666 2484

    040 – 6666 4653

    Chennai

    044 – 2852 2484

    044 – 2858 4653

    Faridabad

    0214 – 254 2484

    0124 – 256 4653

    Chandigarh

    0172 – 508 2484

    0172 – 508 4653

    Coimbatore

    044 – 2852 2484

    044 – 2858 4653

    Indore

    0124 – 254 2484

    0124 – 256 4653

    Dehradun

    1860 425 7000

    1860 425 7000

    Kanpur

    0124 – 254 2484

    0124 – 256 4653

    Gurgaon

    254 2484

    256 4653

    Hyderabad

    040 – 6666 2484

    040 – 6666 4653

    Jalandhar

    0181 – 506 2484

    0181 – 500 4653

    Jaipur

    0124 – 254 2484

    0141 – 511 4653

    Lucknow

    0522 – 220 1022

    0522 – 223 1044

    Jamshedpur

    0124 – 254 2484

    0124 – 256 4653

    Kolkata

    033 – 2283 2484

    033 – 2288 4653

    Kochi

    0484 – 404 2484 / 
    0484 – 660 2484

    0484 – 402 4653 / 
    0484 – 660 4653

    Madurai

    044 – 2852 2484

    044 – 2858 4653

    Nagpur

    022 – 2823 2484

    022 – 2834 4653

    Ludhiana

    0161 – 501 2484

    0161 – 501 4653

    Nandyal

    040 – 6666 2484

    040 – 6666 4653

    Mumbai

    022 – 2823 2484

    022 – 2834 4653

    New Delhi

    0124 – 254 2484

    0124 – 256 4653

    Nanded

    022 – 2823 2484

    022 – 2834 4653

    Pondicherry

    044 – 2852 2484

    044 – 2858 4653

    Nasik

    022 – 2823 2484

    022 – 2834 4653

    Surat

    0261 – 653 2484

    0261 – 653 4653

    Noida

    0124 – 254 2484

    0124 – 256 4653

    Trichy

    044 – 2852 2484

    044 – 2858 4653

    Pune

    020 – 6601 2484

    020 – 6601 4653

    Vapi

    0265 – 232 2484

    0265 – 232 4653

    Visakhapatnam

    040 – 6666 2484

    040 – 6666 4653

    Trivandrum

    0484 – 404 2484 / 
    0484 – 660 2484

    0484 – 402 4653 / 
    0484 – 660 4653

    Vadodara

    0265 – 232 2484

    0265 – 232 4653

    Citibank Credit Card Customer Care Phone Numbers – Country wise:

    Country

    Number Type

    Customer care Number

    Australia

    Toll – Free Number

    1800 252 856

    Bahrain

    Toll – Free Number

    (Post Account Opening)

    8000 4884

    Canada

    Toll – Free Number

    1800 248 4674 

    Toll – Free Number

    (Pre Account Opening)

    1866 703 2462

    UAE

    Toll – Free Number

    (Pre Account Opening)

    8000 172 122

    Toll – Free Number
    (Post Account Opening)

    800 035 70 3463

    Hong Kong

    Toll – Free Number

    800 908 413

    Singapore

    Toll – Free Number

    1800 225 7211

    Toll – Free Number

    (Post Account Opening)

    65 62257211

    Thailand

    Toll – Free Number

    001 800 65 6196

    Europe

    UK Toll – Free

    0800 032 2484 

    Europe Toll – Free

    00 800 2484 2484 

    Toll – Free Number

    (Pre Account Opening)

    0808 101 7384

    USA

    Toll – Free Number

    1800 248 4674

    Toll – Free Number

    (Pre Account Opening)

    1866 703 2462

    Perfect Credit Card Deals for you

    Citibank Credit Card Customer Care Postal Address:

    Citibank credit cardholders can write to the bank and send it via post on the address below, if they have any complaints or queries.

    Type

    Address

    Ordinary Post

    Citibank N.A,
    P.O. Box No. 4830,
    Anna Salai Post Office,
    Chennai, Tamil Nadu,

    India - 600 002

    Registered Post

    Citibank N.A,
    Mail Room,
    No. 2, Club House Road,
    Chennai, Tamil Nadu,

    India - 600 002

    Dubai

    Citibank NRI Service,

    Al Wasl Building,

    7th Floor, Oud Metha,

    PO Box 749, Dubai, UAE

    Bahrain

    Citibank NRI Business,

    Citibank House, Al Seef District,

    PO Box 548,

    Kingdom of Bahrain

    Singapore

    Citibank Singapore Ltd.,

    NRI Business Center,

    07-01, Capital Square,

    23 Church Street,

    Singapore 049481

    USA

    Citibank NRI Business,

    One Court Square, 45th Floor,

    Long Island City,

    New York 11120, USA

    Europe

    Citibank NRI Wealth Management,

    14th Floor, Citigroup Centre-2,

    25 Canada Square, Canary Wharf,

    London E14 5LB. Mail Drop: CGC2-14-61

    Citibank Credit Card Customer Care Online Query:

    Citibank credit card holders can find answers to their queries online as well. They have to simply follow the steps below –

    • Open Citibank Online and login

    • Go to Quick Links

    • Write their question

    • Send it

    Citibank Escalation of Grievances:

    Citibank provides assistance to all their customers when they face any issues with their Citibank products and services. The issues can be escalated in the following levels –

    Level 1

    In case a customer has any complaint or issue related to his or her Citibank credit card, he or she can follow the steps below

    • Use Citibank Online – You can login on Citibank Online and choose your banking relationship. Then, you have to select ‘Your Queries’ on the left panel and write your query

    • Call on the Helpline Number – You can call any time on the bank’s 24 x 7 helpline number and the customer care executive will provide the best solution for your issues

    • Issues Related to Collection – If you have any issue related to Collection, then you can contact the following helpline numbers of the bank between 8.30 am and 5.30 pm on weekdays and between 8.30 am and 2 pm on Saturdays –

      • 0124 – 6159000

      • 0124 – 6152900

    Level 2

    If customers are unhappy with the response they receive in level 1, they can escalate the issue and complaint to the Head of Customer Care. To contact the Head of Customer Care, they have to follow the steps below –

    • Contact on the India Toll – Free Number (18004252484) or on 044 28501242 any time on the bank’s working days between 10 am and 6 pm

    While placing the complaints, customers have to provide the reference number that they got from the bank in Level 1. Within 5 working days, a response will be provided by the bank.

    Level 3

    If the issues are not solved in Level 2, then customers can contact the Principal Nodal Officer to get a solution. To contact the Principal Nodal officer, they have to follow the steps mentioned below –

    • Contact the India Toll – Free Number (1800220123) or 39707464 any time between 10 am and 6 pm on the bank’s working days

    • Write a letter and post it to the following address –

      • Principal Nodal Officer

    Ms.Nisha Shriram

    No.2, Club House Road,

    Chennai, Tamil Nadu

    India – 600 002

    Customers must mention their reference number in their complaints.

    Citibank customers can also speak to the Regional Nodal Officers or the Senior Management of the bank, if their issues are not resolved at any of the above mentioned Levels. Below is the contact details of the Head of Credit Cards and Personal Loans (part of the Senior Management Team) –

    • HEAD CREDIT CARDS & PERSONAL LOANS

    Arjun Chowdhry

    Citibank N.A.,

    No. 2, Club House Road,

    Chennai - 600 002

    Contact Number – 044-42292881/2

    Email – india.cardsandloans.head@citi.com

    In the following table, you can find the contact details of all the Regional Nodal Officers of Citibank –

    Branch

    Name of the Officer

    Bank Address in the Region

    Contact Number

    Email Address

    Area of Coverage

    Hyderabad

    Mr. Amaresh Sri Adibhatla

    Citibank N.A, Queens Plaza ,

    S P Road, Begumpet , Secunderabad 500003

    040 400 05825

    regionalnodalofficer.hyderabad@citi.com

    Andhra Pradesh

    Bangalore

    Mr. Biju Mooliyil

    Citibank N.A.No. 91,

    Prestige South end,

    South End Road,

    Opposite Surana College,

    Jaya Nagar,

    Bengaluru

    560 004

    080 4900 8501

    regionalnodalofficer.bangalore@citi.com

    Karnataka

    Chandigarh

    Mr Vijay Kumar

    Citibank N.A,

    SCO 132-133, 134, Sector 9C,

    Madhya Marg,

    Chandigarh

    160017

    0172 468 7915

    regionalnodalofficer.chandigarh@citi.com

    Chandigarh, Punjab, Himachal Pradesh, Panchkula, Yamuna Nagar and Ambala Districts of Haryana

    Delhi or NCR

    Mr. Rakesh Singh

    Citibank N.A. , D-11,

    South Extension Part II,

    New Delhi

    110049

    011 4135 3301

    regionalnodalofficer.delhi@citi.com

    Jammu and Kashmir, Delhi, Haryana (excludes Ambala , Yamuna Nagar and Panchkula Districts), Ghaziabad and Gautam Budh Nagar Districts of Uttar Pradesh

    Mumbai

    Mr Bipin Salunkhe

    Citibank N A,

    Times Square IT park,

    Wing B, Unit No 1,

    Andheri - Kurla Rd, Marol,

    Andheri East,

    Mumbai

    400059

    022 6153 4052

    regionalnodalofficer.mumbai@citi.com

    Goa and Maharashtra

    Kolkata

    Ms. Susmita Sahana

    Citibank N.A.,

    41,

    Chowringhee Road,

    Kolkata

    700071

    033 4400 3523

    regionalnodalofficer.kolkata@citi.com

    Sikkim and West Bengal

    Chennai

    Mr. John Koshy

    Citibank N A,

    7th Floor, Acropolis, No. 148,

    Dr. Radhakrishnan Salai,

    Mylapore,

    Chennai

    600 004

    044 6689 0076

    regionalnodalofficer.chennai@citi.com

    Tamil Nadu, Puducherry(excludes Mahe Region) and the Andaman and Nicobar Islands

    Ahmedabad

    Mr. Rohit Mehra

    Citibank N.A,

    Ground Floor,

    Kalapurnam,

    Nr Muncipal market,

    C G Road,

    Ahmedabad

    079 4001 5715

    regionalnodalofficer.ahmedabad@citi.com

    Dadra and Nagar Haveli, Gujarat, Daman and Diu

    Kanpur or Lucknow

    Mr. Saurabh Mehrotra

    Citibank N.A.,

    Amren House, 17/1, Ashok Marg,

    Lucknow

    226001

    0522 403 1203

    regionalnodalofficer.lucknow@citi.com

    Uttar Pradesh (exclude Gautam Budh Nagar and Ghaziabad Districts) and Uttaranchal

    Bhubaneswar

    Mr. Samrat Majumdar

    Citibank N.A.,

    98 Janpath,

    Bhubaneswar

    751001

    0674 398 1201

    regionalnodalofficer.bhubaneshwar@citi.com

    Orissa

    Kochi or Trivandrum

    Joseph Benjamin

    Citibank N.A.,

    Ravis Arcade,

    Padma Junction,

    M G Road,

    Kochi

    682 035

    0484 419 6512

    regionalnodalofficer.cochin@citi.com

    Kerala, Lakshadweep and Puducherry (only the Mahe Region)

    Jaipur

    Ms. Ritesh Bhalla

    Citibank N.A.,

    Ground floor, Bhagwati Bhawan,

    Near Government Hostel Crossing, M I Road ,

    Jaipur

    302001

    0141 405 3216

    regionalnodalofficer.jaipur@citi.com

    Rajasthan

    Bhopal

    Mr. Dheeraj Parashar

    Citibank N.A., 133,

    ZONE-1,Kay Kay Business Centre,

    M.P Nagar,

    Bhopal

    462011

    0755 667 8017

    regionalnodalofficer.bhopal@citi.com

    Chhattisgarh and Madhya Pradesh

    If the customers do not get a response within a month, they can contact the Banking Ombudsman for help.

    Citibank Credit Card Customer Care – Virtual Assistant:

    Credit cardholders of Citibank can find out answers to any questions related to Citibank products and services using the virtual assistant called ‘Ask Me’. To use this feature, they have to visit Citibank’s website and click on the ‘Ask Me’ button. A different window will open, where they can type their question and the answer will be provided to them.

    About Citibank:

    Founded in the year 1812, Citibank is a leading bank in the world providing the best banking solutions to all their customers today. The bank has a presence in over 700 cities and has around 3280 branches. At present, the bank is one of the largest issuers of credit cards in the world.

    Citibank’s first branch in India was established in Kolkata in the year 1902. Today, they have 45 branches in 28 Indian cities. The bank offers a wide range of financial products and services to its customers in India. The products include credit cards, loans, insurance, investments, etc.

    Citibank Credit Card Customer Care Reviews

    • Citibank Credit Card
      "Excellent Service"
      0.5 5.0/5 "Blown Away!"
      I had been using this card for the last three years and they had been providing a good service. I am happy with the credit limit with the card as well as there has been good features as i travel a lot, so with that i get some good benefits. The entire banking services is good where the minimum due amount is also less where it is hard to find with other banks.
      Was this review helpful? 0
      , bangalore
      Reviewed on Nov 19, 2018
    • Citibank Credit Card
      "Expecting More Limit"
      0.5 5.0/5 "Blown Away!"
      I have CITI bank international credit card and the service is good, This card is excellent to use, they have cash back and reward points for the transactions. The credit limit is good but its not sufficient for my usage. I was expected more limit from their end.
      Was this review helpful? 0
      , new delhi
      Reviewed on Nov 19, 2018
    • Citibank Credit Card
      "Below average"
      0.5 1.0/5 "Really Bad"
      I have applied credit card from the Citi Bank through online channel. The credit is good but the banking services are not satisfactory. IVR option is not easy to reach the customer support. I pay the bills on time so don't care about the charge. The credit limit is not sufficient.
      Was this review helpful? 0
      , bangalore
      Reviewed on Nov 19, 2018
    • Citibank Credit Card
      "Good"
      0.5 5.0/5 "Blown Away!"
      I have taken a Citi Rewards credit card from Citi Bank and am using the card for few months. I am getting rewards points. I can redeem the points on makemytrip. The customer service and response was really good with Citi. It is used for multi purpose.
      Was this review helpful? 0
      , new delhi
      Reviewed on Nov 17, 2018
    • Citibank Credit Card
      "Good"
      0.5 5.0/5 "Blown Away!"
      Citi Bank provided a good service and the proper response. I took INDIANOIL CITI PLATINUM CARD through online channel. The credit limit is 51,000 rupees which was okay. They charge annual fee of 500 rupees. I am using the card for 3 months. There are no charges for late payment. I use the card for petrol benefits.
      Was this review helpful? 0
      , new delhi
      Reviewed on Nov 17, 2018
    • Citibank Credit Card
      "Excellent"
      0.5 5.0/5 "Blown Away!"
      I have taken CITI REWARDS CARD through online channel. Citi is a good Bank and they are doing good customer service. I just made one month payment after a due date and still I didn't get any late fee charges. I have used the maximum amount and made the payment for minimum. The credit limit is more than enough.
      Was this review helpful? 0
      , bangalore
      Reviewed on Nov 17, 2018
    • Citibank Credit Card
      "Its Excellent"
      0.5 5.0/5 "Blown Away!"
      When I availed the card, I took air line ticket around Rs. 77, 150 from India to Australia, I want to convert the amount into EMI. The customer support agreed for that but I am not sure. The CITI offers and others benefits are good. My Daugherty is also using citi bank card.
      Was this review helpful? 0
      , hyderabad
      Reviewed on Nov 17, 2018
    • Citibank Credit Card
      "Best card"
      0.5 4.5/5 "Excellent!"
      I have taken the credit card with the CITI BANK i am happy by using the services of the citi bank and they have provided the credit limit which is satisfactory,there is no annual fee they have charge in this card and they have given me good offers and discount in shopping or in fuel there service is too good.
      Was this review helpful? 4
      , bangalore
      Reviewed on Nov 16, 2018
    • Citibank Credit Card
      "Good"
      0.5 5.0/5 "Blown Away!"
      I have been using citi bank credit card and recently also i applied for this bank and the best part with this bank is that there service is too good and they have not charged any annual fee with this bank and i am happy with my credit limit which they have given in this card and they provide good discount.
      Was this review helpful? 0
      , kolkata
      Reviewed on Nov 16, 2018
    • Citibank Credit Card
      "Good service"
      0.5 4.0/5 "Great!"
      I have been using Citi bank credit card for recently,there service is good, they have not charged any annual fee in this card and credit limit they have provided me is sufficient and they have giving me good reward points and in there is option like if i use up to 35 thousand then they will give good offers in movie ticket and overall service is good.
      Was this review helpful? 0
      , mumbai
      Reviewed on Nov 16, 2018
    • Citibank Credit Card
      "good service"
      0.5 5.0/5 "Blown Away!"
      I have applied for CITI bank credit card , they have not charge any annual fee with this card and there credit limit which they have given to me was sufficient, but one thing is demerit in this bank is that if i call customer service for any query the call is chargeable, they provide good offers for shopping.
      Was this review helpful? 1
      , noida
      Reviewed on Nov 16, 2018
    • Citibank Credit Card
      "Excellent"
      0.5 5.0/5 "Blown Away!"
      I have been using Citi bank credit card for long time, there service is excellent , like there service team is doing well and they are providing good offers and discount in general, and i am happy with my credit limit which they have been provided in this card, and they have not charge any annual fee in this card.
      Was this review helpful? 0
      , noida
      Reviewed on Nov 16, 2018
    • Citibank Credit Card
      "Good to Go Card"
      0.5 4.5/5 "Excellent!"
      Citibank users will love their credit card because they provide the best service to their customers. You get cash back offers and rewards point. The statements you get on timely manner, Billing cycle is also good. Wish Citibank serves their customer same way going further also.
      Was this review helpful? 0
      , hyderabad
      Reviewed on Nov 16, 2018
    • Citibank Credit Card
      "Average card"
      0.5 3.0/5 "Satisfactory"
      I do have a Citi credit card and have been using the card for 6 months. The benefits are not as such good. Am not happy with the credit limit, its only 36K. There is no annual charges for first year alone. They provide a 24/7 service to contact the customer support. IVR takes usually longer time it ask for authentication.
      Was this review helpful? 0
      , mumbai
      Reviewed on Nov 16, 2018
    • Citibank Credit Card
      "Good card"
      0.5 5.0/5 "Blown Away!"
      My credit card was taken with CITI BANK ,Their customer support is also good. I make payments online which is convenient for me and never had any issues with their services. CITI BANK Credit card gave the best service. They also offered me a fair limit.
      Was this review helpful? 0
      , mumbai
      Reviewed on Nov 15, 2018
    • Citibank Credit Card
      "Good card"
      0.5 5.0/5 "Blown Away!"
      My credit card was taken with CITI BANK , i am facing some issue with this card i cannot generate the PIN . Customer service is not up the mark . I have not done any transaction then to without my knowledge they have charge me 590 as annul fee . Credit limit is low .
      Was this review helpful? 0
      , new delhi
      Reviewed on Nov 15, 2018
    • Citibank Credit Card
      "Interest rate should be redcued"
      0.5 4.0/5 "Great!"
      I have a Citi Premier Miles credit card for more about 2 years. I am getting petrol reward points along with that reward points. They provided vouchers at the time of card disbursal. The customer service is good. It is a life time free credit card. They are charging 1.8% interest rate, its quite high could be approx 1.2%.
      Was this review helpful? 1
      , thane
      Reviewed on Nov 15, 2018
    • Citibank Credit Card
      "Average card"
      0.5 4.0/5 "Great!"
      The process was smooth with CITI bank credit card application, i received my credit card within 7-8 days and there was no annual fee charged for this credit card. Customer support was good with this bank and they followed up on time. I use this credit card for multipurpoe and i have chosen this credit card for fuel benefits.
      Was this review helpful? 1
      , chennai
      Reviewed on Nov 15, 2018
    • Citibank Credit Card
      "Good Card to use"
      0.5 3.5/5 "Pretty good"
      It was a good experience with CITI bank credit card, the process was smooth and i received my credit card within 10-15 days. The credit limit is fine in this credit card and annual fee of Rs 1000 has to be paid for this card. I use this credit card for general purpose and the customer support was fine with this bank.
      Was this review helpful? 0
      , new delhi
      Reviewed on Nov 15, 2018
    • Citibank Credit Card
      "Looking for better credit limit"
      0.5 4.0/5 "Great!"
      My credit card was approved with CITI bank and the experience was good, i received my credit card on time. The credit limit is less in this credit card and there was no annual fee charged. I use this credit card for multipurpose and the customer support was good with CITI bank.
      Was this review helpful? 0
      , pune
      Reviewed on Nov 15, 2018
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