Santa Claus comes around just once a year. In the meantime, there are Credit Cards.

Citibank Credit Card Customer Care

Citibank Credit Card Helpline Number
Citibank Credit Card 24*7 Toll free Number

The customer care number for all Citibank credit card queries is 1860 210 2484. For customers calling from outside India, the number to contact for all credit card queries is +91 22 4955 2484.

Blocking of credit card

To block your credit card immediately, you can contact either one of the following numbers. 1800 267 2425 (India toll free) or +91 22 4955 2425. Some instances to use these numbers are mentioned below.

  • In the event of loss of credit/debit card.
  • If your Citibank card is stuck in the ATM slot.
  • If you’ve received an alert of fraudulent usage.
  • If the money isn’t dispensed after using your card at an ATM point.

You can also block your card by following the steps mentioned below.

  • Log in to the Citibank website using your user ID and IPIN.
  • On the left-hand side of the screen, click on ‘Credit card’.
  • Click on ‘Other services and queries’ located on the left side of the screen.
  • Click on ‘Report lost/stolen card’.
  • A new page will then open guiding you to block your card.

Credit card international customer care number

The international customer care number for Citibank is +91 22 4955 2484.

Citibank Ask me

Citibank Ask me is an automated response generator that can help you solve your queries. To access this feature, follow the steps below.

  • Visit the official Citibank website.
  • Click on ‘Contact us’ located on the top of the screen.
  • Below the ‘Ask me’ icon, click on ‘Click here’.
  • This will take you to a chat window where you can get your queries answered.

Write to Citibank

In order to write to Citibank, follow the steps below.

  • Visit the official Citibank website.
  • Click on ‘Contact us’ located on the top of the screen.
  • Below the ‘Write to us’ icon, click on ‘Click here’.
  • This will take you to a chat window allowing you to write to the bank.

Write to Nodal officer

The following is the address to write to the Nodal officer.

Principal Nodal Officer

Mr. M. Dhananjayan

Citibank N.A., Mail Room

ACROPOLIS, 9th Floor

New Door No.148 (Old No.68)

Dr. Radhakrishnan Salai, Mylapore

Chennai – 600 004.

Write directly to the head of credit card

Arjun Chowdhry

Citibank N.A., Mail Room

ACROPOLIS, 9th Floor

New Door No.148 (Old No.68)

Dr. Radhakrishnan Salai, Mylapore

Chennai – 600 004.

Tel: 044-6698 2006/2007 (Mon to Sat, 10:00 AM to 6:00 PM) except on National Holidays

Credit Card Customer care By Bank

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Citibank Credit Card Customer Care Reviews

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  • Citibank Credit Card
    "Good Service"
    CITIBANK
    0.5 3.0/5 "Satisfactory"
    I have Citi Bank credit card for the past 1 year .I am using this credit card for the past 1year .I have got all the required details about the card process ,I have got this credit card on time without any hassle .The credit limit was pretty good and there was no drawbacks faced .I am satisfied with the service .
    Was this review helpful? 0
    , mumbai
    Reviewed on Oct 17, 2019
  • Citibank
    Citibank Credit Card
    "Good Service"
    CITIBANK
    0.5 4.0/5 "Great!"
    I have Citi Bank credit card which i am using for thepast 1.5 years .The credit limit was really good and i am using this and very comfortable with the service so far .I have got all the required information about the card process through the agent.I have got my credit card o time and really satisfied with the service .
    Was this review helpful? 0
    , visakhapatnam
    Reviewed on Oct 17, 2019
  • Citibank Credit Card
    "Excellent Service"
    CITIBANK
    0.5 5.0/5 "Blown Away!"
    I have Citi Bank credit card which was offered by Bank .I am using this credit card for the past 6 years .This was a chargeable card and there was no drawbacks faced .The credit limit was really good and if contact customer service it is taking too much time to connect.I am satisfied with the service .
    Was this review helpful? 0
    , hyderabad
    Reviewed on Oct 13, 2019
  • Citibank Credit Card
    "Average"
    CITIBANK
    0.5 4.0/5 "Great!"
    CITI BANK is not providing me a good deal like reward points or any benefits. I have called the customer service once and the response was not prompt. The annual fee is applicable but it will be waived off with the spend of 30K. I am having a REWARDS credit card.
    Was this review helpful? 1
    , kolkata
    Reviewed on Oct 08, 2019
  • Citibank Credit Card
    "Excellent"
    CITIBANK
    0.5 5.0/5 "Blown Away!"
    I am holding a Citi Bank credit card. I had applied this card directly at the bank. I have been using this card for a while. I am really satisfied with their services. They have given sufficient credit limit. Their customer service is very good.
    Was this review helpful? 0
    , hyderabad
    Reviewed on Oct 06, 2019
  • Citibank Credit Card
    "Average"
    CITIBANK
    0.5 4.0/5 "Great!"
    I have received my CITI REWARDS CARD from Citi Bank that I applied online. I received the card on time. Credit limit is very less, I was expecting 3 times of my salary. It's a lifetime free credit card. Citi Bank customer service is very good and responsive.
    Was this review helpful? 0
    , bangalore
    Reviewed on Oct 03, 2019
  • Citibank Credit Card
    "Good"
    CITIBANK
    0.5 5.0/5 "Blown Away!"
    I had applied INDIANOIL CITI PLATINUM CARD. I received the card on time. They have given very low credit limit. My existing cards have more credit limit than this. So I am not happy with the credit limit. It's a lifetime free card and customer service was good.
    Was this review helpful? 0
    , chennai
    Reviewed on Oct 03, 2019
  • Citibank Credit Card
    "Excellent Service"
    CITIBANK
    0.5 5.0/5 "Blown Away!"
    I have Citi Bank credit card which was applied through Bank directly.I am using this credit card for the past 4 years ,The credit limit was really good ,This was a free card ,I have not faced any issues on while submitting the documents.I am satisfied with the service.
    Was this review helpful? 0
    , bangalore
    Reviewed on Oct 03, 2019
  • Citibank Credit Card
    "Excellent"
    CITIBANK
    0.5 5.0/5 "Blown Away!"
    According to my experience, Citi credit card is good. I am using Visa Platinum card for more than 2years and its useful for lot of my transactions. I never faced any hidden charges and they never charged me annual fee till now. I am fully satisfied with the customer support.
    Was this review helpful? 0
    , coimbatore
    Reviewed on Oct 01, 2019
  • Citibank Credit Card
    "Best Service"
    CITIBANK
    0.5 4.5/5 "Excellent!"
    I have Citi Bank credit card which was directly taken through Bank .I am using this credit card for the past 6 years .This was a free card .I have got a clear picture about the card process through the agent .This card is really useful if dont have cash on hand .The service was really good and comfortable as well.
    Was this review helpful? 1
    , hyderabad
    Reviewed on Oct 01, 2019
  • Citibank Credit Card
    "Good Service Provider"
    CITIBANK
    0.5 5.0/5 "Blown Away!"
    I am happy with CITI bank service, I have paid one day payment late but they didn't charge me. I have seen the next statement I was surprised they haven't charged anything. I am getting points as well for my spends but I am not sure how to redeem it. However the CITI bank process was fast, on time I received the credit card without any issues.
    Was this review helpful? 0
    , new delhi
    Reviewed on Sep 27, 2019
  • Citibank Credit Card
    "Average"
    CITIBANK
    0.5 4.0/5 "Great!"
    I had applied an INDIANOIL CITI PLATINUM CARD from Citi Bank. I received the card on time. I have started using it. Credit limit is sufficient for me. It is a lifetime free credit card. There is offers and reward points. Citi Bank customer service is very good.
    Was this review helpful? 0
    , kolkata
    Reviewed on Sep 26, 2019
  • Citibank Credit Card
    "Average"
    CITIBANK
    0.5 4.0/5 "Great!"
    I had applied an INDIANOIL CITI PLATINUM CARD from Citi Bank. I received the card on time. I have started using it. Credit limit is sufficient for me. It is a lifetime free credit card. There is offers and reward points. Citi Bank customer service is very good.
    Was this review helpful? 0
    , kolkata
    Reviewed on Sep 26, 2019
  • Citibank Credit Card
    "Excellent"
    CITIBANK
    0.5 5.0/5 "Blown Away!"
    Citi Bank, customer service and response was very good. I did not get any late fee till now and its been one month. The credit limit was very fine and am satisfied. They are charging annual fee but it can be waived off, if I spend 30K per year. I got a REWARDS CARD.
    Was this review helpful? 0
    , hyderabad
    Reviewed on Sep 26, 2019
  • Citibank Credit Card
    "Good"
    CITIBANK
    0.5 5.0/5 "Blown Away!"
    I had applied CITI REWARDS CARD from Citi Bank. I have got sufficient credit limit and there is no annual fee. Citi bank customer service was very good. I have started using the card but I am not getting offers and reward points so far. I received the card on time.
    Was this review helpful? 0
    , bangalore
    Reviewed on Sep 18, 2019
  • Citibank Credit Card
    "Good Service"
    CITIBANK
    0.5 3.0/5 "Satisfactory"
    I have Citi Bank credit card which was applied through Online directly .I am using this credit card for the past 2 years .This was a chargeable and the credit limit was good ,I have got all details about the card process and there was no difficulties faced so far,Mobile App is not working properly contacted customer service still no response .
    Was this review helpful? 0
    , pune
    Reviewed on Sep 17, 2019
  • Citibank Credit Card
    "Good Service"
    CITIBANK
    0.5 5.0/5 "Blown Away!"
    I have Citi Bank credit card which was applied through Bank .I am using this credit card for more than 10 years .The credit limit was good and this was a free card .There are back offers and reward points which is really useful and good .I have not faced any difficulties so far while submitting any documents and i am satisfied with the card service .
    Was this review helpful? 0
    , mumbai
    Reviewed on Sep 17, 2019
  • Citibank Credit Card
    "Very Good Service"
    CITIBANK
    0.5 4.0/5 "Great!"
    I have Citi Bank credit card which was applied through Bank .I am using this credit card for the past 8 years .The credit limit was good and this was a chargeable card ,The agent gave all the information about the card process .I have got this credit card on time and i am very much comfortable with the service
    Was this review helpful? 0
    , hyderabad
    Reviewed on Sep 16, 2019
  • Citibank Credit Card
    "Very Good"
    CITIBANK
    0.5 5.0/5 "Blown Away!"
    I applied INDIANOIL CITI PLATINUM CARD from Citi Bank. I had received the card on time and it's a lifetime free credit card. I am getting reward points and cashback offers. I am ok with the credit limit. Citi bank customer service was very helpful.
    Was this review helpful? 0
    , new delhi
    Reviewed on Sep 16, 2019
  • Citibank Credit Card
    "Good to go"
    CITIBANK
    0.5 4.0/5 "Great!"
    I was using CITI bank credit card now I closed it due my personal reason but that experience was good. I had a free card, the kept updating all the details through email and sms because they are very transparent. I totally relay on their customer support they are helpful and the card feature is good.
    Was this review helpful? 0
    , ahmedabad
    Reviewed on Sep 15, 2019
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