Santa Claus comes around just once a year. In the meantime, there are Credit Cards.

Citibank Credit Card Customer Care

Citibank Credit Card Helpline Number
Citibank Credit Card 24*7 Toll free Number

The customer care number for all Citibank credit card queries is 1860 210 2484. For customers calling from outside India, the number to contact for all credit card queries is +91 22 4955 2484.

Blocking of credit card

To block your credit card immediately, you can contact either one of the following numbers. 1800 267 2425 (India toll free) or +91 22 4955 2425. Some instances to use these numbers are mentioned below.

  • In the event of loss of credit/debit card.
  • If your Citibank card is stuck in the ATM slot.
  • If you’ve received an alert of fraudulent usage.
  • If the money isn’t dispensed after using your card at an ATM point.

You can also block your card by following the steps mentioned below.

  • Log in to the Citibank website using your user ID and IPIN.
  • On the left-hand side of the screen, click on ‘Credit card’.
  • Click on ‘Other services and queries’ located on the left side of the screen.
  • Click on ‘Report lost/stolen card’.
  • A new page will then open guiding you to block your card.

Credit card international customer care number

The international customer care number for Citibank is +91 22 4955 2484.

Citibank Ask me

Citibank Ask me is an automated response generator that can help you solve your queries. To access this feature, follow the steps below.

  • Visit the official Citibank website.
  • Click on ‘Contact us’ located on the top of the screen.
  • Below the ‘Ask me’ icon, click on ‘Click here’.
  • This will take you to a chat window where you can get your queries answered.

Write to Citibank

In order to write to Citibank, follow the steps below.

  • Visit the official Citibank website.
  • Click on ‘Contact us’ located on the top of the screen.
  • Below the ‘Write to us’ icon, click on ‘Click here’.
  • This will take you to a chat window allowing you to write to the bank.

Write to Nodal officer

The following is the address to write to the Nodal officer.

Principal Nodal Officer

Mr. M. Dhananjayan

Citibank N.A., Mail Room

ACROPOLIS, 9th Floor

New Door No.148 (Old No.68)

Dr. Radhakrishnan Salai, Mylapore

Chennai – 600 004.

Write directly to the head of credit card

Arjun Chowdhry

Citibank N.A., Mail Room

ACROPOLIS, 9th Floor

New Door No.148 (Old No.68)

Dr. Radhakrishnan Salai, Mylapore

Chennai – 600 004.

Tel: 044-6698 2006/2007 (Mon to Sat, 10:00 AM to 6:00 PM) except on National Holidays

FAQ's

  1. How can I block my Citibank credit card through customer care?

    You can contact the bank by calling 1800 267 2425 which is a toll-free number. You can also call +91 22 4955 2425 for raising a complaint or to block your Citibank credit card.

  2. How do I reach a Citibank customer care executive?

    You can call +91 22 4955 2484 between 9:00 a.m to 7: 00 p.m. from Monday to Saturday.

  3. How will I know if my credit card has been blocked?

    You can always contact the issuer and ask if your credit card has been blocked.

Credit Card Customer Care By Bank

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