Santa Claus comes around just once a year. In the meantime, there are Credit Cards.

Citibank Credit Card Customer Care

The customer care number for all Citibank credit card queries is 1860 210 2484. For customers calling from outside India, the number to contact for all credit card queries is +91 22 4955 2484.

Citibank Credit Card Helpline Number
Citibank Credit Card 24*7 Toll free Number

Blocking of Credit Card

To block your credit card immediately, you can contact either one of the following numbers. 1800 267 2425 (India toll free) or +91 22 4955 2425. Some instances to use these numbers are mentioned below.

  • In the event of loss of credit/debit card.
  • If your Citibank card is stuck in the ATM slot.
  • If you’ve received an alert of fraudulent usage.
  • If the money isn’t dispensed after using your card at an ATM point.

You can also block your card by following the steps mentioned below.

  • Log in to the Citibank website using your user ID and IPIN.
  • On the left-hand side of the screen, click on ‘Credit card’.
  • Click on ‘Other services and queries’ located on the left side of the screen.
  • Click on ‘Report lost/stolen card’.
  • A new page will then open guiding you to block your card.

Citibank International Credit Card Customer Care

Country Contact Details
Australia Toll-free: 1-800-252-856
Bahrain Post Account Opening Toll-free: 8000-4884
Canada Toll-free: 1-800-248-4674 Pre Account Opening Toll-free: 1-866-703-2462
UAE Pre Account Opening Toll-free: 8000-172-122 Post Account Opening Toll-free: 800-035703463
Hong Kong Toll-free: 800-908-413
India +91 22 4955 2484
Singapore Toll-free: 1-800-225-7211 Pre-Account Opening: 800 101 2342
Thailand Toll-free: 001-800-65-6196
Europe Toll-free from UK: 0800 032 2484 Toll-free from Europe: 00-800-2484 2484 Pre Account Opening Toll-free: 0808 101 7384
USA Toll-free: 1-800-248-4674 Pre Account Opening Toll-free: 1866 703 2462 Email nrinfo@citi.com for pre-account opening queries

Citibank Credit Card Customer Care Grievance Redressal

Level 1: The Bank's Regular Access Channels

You can easily register your complaint with the bank by calling the credit card customer care number or by writing to them via the Citibank Live Chat facility. You can also write a mail to the bank or post a letter.

Level 2: Head Customer Care

If for some reason, you are not happy with the way the bank dealt with your issue in level 1, and you have not gotten any response from the customer care within 2 working days, you can always write to the Head Customer Care.

Level 3: Citibank Grievance Redressal Officer

If you are not happy with the response from Level 2, you can always contact the PNO (Principal Nodal Officer). You can also call 1800 266 2400 (Toll Free number) or 022-4955-2400 between 10:00 a.m. and 6:00 p.m.

Level 4: Citibank Senior Management

If you are still dissatisfied with the resolutions you were offered in the previous levels, you can write to the Citibank Senior Management.

Level 5: Reserve Bank of India – Banking Ombudsman Scheme

If there is no response from Citibank for one month, you can contact the Ombudsman. The Banking Ombudsman has been appointed by the RBI to make sure that there is satisfactory settlement of complaints.

Citibank Credit Card Customer Care City Wise

City Number
Mumbai (022) 28232484
Delhi(Gurgaon - 0124) 2542484
Chennai (044) 28522484
Kolkata(033) 22832484
Bangalore(080) 22272484
Hyderabad(040) 66662484
Pune(020) 66012484
Ahmedabad (079) 26422484
Baroda(0265) 98950 22484
Ludhiana (0161) 2552484
Jaipur(0141) 6532484
Coimbatore 6632484
Chandigarh(0172) 2201022
Cochin (0484) 1800-180-2484
Noida (120) 1800-180-248444
Surat(0261) 98940 22484
Aurangabad (0240) 2322484
Lucknow(0522) 5062484
Nasik 1800-180-24844

Citibank Ask me

Citibank Ask me is an automated response generator that can help you solve your queries. To access this feature, follow the steps below.

  • Visit the official Citibank website.
  • Click on ‘Contact us’ located on the top of the screen.
  • Below the ‘Ask me’ icon, click on ‘Click here’.
  • This will take you to a chat window where you can get your queries answered.

Write to Citibank

In order to write to Citibank, follow the steps below.

  • Visit the official Citibank website.
  • Click on ‘Contact us’ located on the top of the screen.
  • Below the ‘Write to us’ icon, click on ‘Click here’.
  • This will take you to a chat window allowing you to write to the bank.

Write to Citibank Credit Card Nodal officer

The following is the address to write to the Nodal officer.

Principal Nodal Officer

Hema L. Venkatesh,

Citibank N.A. ., Mail Room,

ACROPOLIS, 9th Floor,

New Door No.148 (Old No.68),

Dr. Radhakrishnan Salai, Mylapore,

Chennai – 600 004.

Write directly to the head of Citibank Credit Card

Arjun Chowdhry

Citibank N.A., Mail Room

ACROPOLIS, 9th Floor

New Door No.148 (Old No.68)

Dr. Radhakrishnan Salai, Mylapore

Chennai – 600 004.

Tel: 044-6698 2006/2007 (Mon to Sat, 10:00 AM to 6:00 PM) except on National Holidays

FAQs on Citibank Credit Card Customer Care

  1. Which number should I call to block my Citibank credit card?

    You can call 1800 267 2425 to block your Citibank credit card.

  2. Can I call the grievance redressal officer?

    You can also call 1800 266 2400 (Toll Free number) or 022-4955-2400 between 10:00 a.m. and 6:00 p.m.

  3. How do I reach a Citibank customer care executive?

    You can call +91 22 4955 2484 between 9:00 a.m to 7: 00 p.m. from Monday to Saturday.

  4. How will I know if my credit card has been blocked?

    You can always contact the issuer and ask if your credit card has been blocked.

  5. How do I contact Citibank Pune?

    You can reach the customer care of Citibank Pune by calling 66012484.

  6. How do I contact Citibank USA?

    Toll-free: 1-800-248-4674

    Pre Account Opening Toll-free: 1866 703 2462

    Email nrinfo@citi.com for pre-account opening queries

Credit Card Customer Care By Bank

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