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    Citibank Credit Card Customer Care

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    Citibank Credit Card Customer Care Reviews

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    Citibank Credit Card Customer Care is Rated as "Excellent!" by 3600 Users

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    One of the major reasons why customers around the world prefer Citibank credit cards is the excellent customer care services they provide. Citibank credit cardholders can get in touch with the bank at any time, be it night or day, from any part of the world to get information about their credit cards or to get solutions to any problems related to their cards. Citibank provides multiple options for people to connect with them. Cardholders can either contact on the toll free number, ask questions online, use the virtual assistant or write and post a letter to get connected with the customer care service of the bank.

    Citibank Credit Card Customer Care Phone Numbers:

    Citibank credit card customers can contact the bank at any time on their 24 x7 helpline number. The bank has different numbers for different cities, making it easier for customers to connect. There is a separate number for NRI customers of the bank. Customers can call the bank if they have any issues or queries related to their credit cards and the customer care executives of the bank are always ready to answer their questions and provide the best solutions.

    Citibank Credit Card Customer Care Numbers – City Wise:

    Below is the list of the phone numbers on which Citibank customers can contact representatives to get any information related to their credit card. The numbers differ based on the city that the customers are calling from.

    City Name

    Customer care number for Citibanking, Credit Card

    Customer Care number for Citigold, Commercial Bank, Citi Priority, Platinum Card and Business Preferred

    Aurangabad

    0240 – 663 2484

    0240 – 663 4653

    Ahmedabad

    079 – 2642 2484

    079 – 2640 4653

    Bengaluru

    080 – 2227 2484

    080 – 2229 4653

    Akola

    022 – 2823 2484

    022 – 2834 4653

    Bhopal

    0124 – 254 2484

    0124 – 256 4653

    Chandigarh

    0172 – 508 2484

    0172 – 508 4653

    Bhubaneshwar

    040 – 6666 2484

    040 – 6666 4653

    Chennai

    044 – 2852 2484

    044 – 2858 4653

    Faridabad

    0214 – 254 2484

    0124 – 256 4653

    Chandigarh

    0172 – 508 2484

    0172 – 508 4653

    Coimbatore

    044 – 2852 2484

    044 – 2858 4653

    Indore

    0124 – 254 2484

    0124 – 256 4653

    Dehradun

    1860 425 7000

    1860 425 7000

    Kanpur

    0124 – 254 2484

    0124 – 256 4653

    Gurgaon

    254 2484

    256 4653

    Hyderabad

    040 – 6666 2484

    040 – 6666 4653

    Jalandhar

    0181 – 506 2484

    0181 – 500 4653

    Jaipur

    0124 – 254 2484

    0141 – 511 4653

    Lucknow

    0522 – 220 1022

    0522 – 223 1044

    Jamshedpur

    0124 – 254 2484

    0124 – 256 4653

    Kolkata

    033 – 2283 2484

    033 – 2288 4653

    Kochi

    0484 – 404 2484 / 
    0484 – 660 2484

    0484 – 402 4653 / 
    0484 – 660 4653

    Madurai

    044 – 2852 2484

    044 – 2858 4653

    Nagpur

    022 – 2823 2484

    022 – 2834 4653

    Ludhiana

    0161 – 501 2484

    0161 – 501 4653

    Nandyal

    040 – 6666 2484

    040 – 6666 4653

    Mumbai

    022 – 2823 2484

    022 – 2834 4653

    New Delhi

    0124 – 254 2484

    0124 – 256 4653

    Nanded

    022 – 2823 2484

    022 – 2834 4653

    Pondicherry

    044 – 2852 2484

    044 – 2858 4653

    Nasik

    022 – 2823 2484

    022 – 2834 4653

    Surat

    0261 – 653 2484

    0261 – 653 4653

    Noida

    0124 – 254 2484

    0124 – 256 4653

    Trichy

    044 – 2852 2484

    044 – 2858 4653

    Pune

    020 – 6601 2484

    020 – 6601 4653

    Vapi

    0265 – 232 2484

    0265 – 232 4653

    Visakhapatnam

    040 – 6666 2484

    040 – 6666 4653

    Trivandrum

    0484 – 404 2484 / 
    0484 – 660 2484

    0484 – 402 4653 / 
    0484 – 660 4653

    Vadodara

    0265 – 232 2484

    0265 – 232 4653

    Citibank Credit Card Customer Care Phone Numbers – Country wise:

    Country

    Number Type

    Customer care Number

    Australia

    Toll – Free Number

    1800 252 856

    Bahrain

    Toll – Free Number

    (Post Account Opening)

    8000 4884

    Canada

    Toll – Free Number

    1800 248 4674 

    Toll – Free Number

    (Pre Account Opening)

    1866 703 2462

    UAE

    Toll – Free Number

    (Pre Account Opening)

    8000 172 122

    Toll – Free Number
    (Post Account Opening)

    800 035 70 3463

    Hong Kong

    Toll – Free Number

    800 908 413

    Singapore

    Toll – Free Number

    1800 225 7211

    Toll – Free Number

    (Post Account Opening)

    65 62257211

    Thailand

    Toll – Free Number

    001 800 65 6196

    Europe

    UK Toll – Free

    0800 032 2484 

    Europe Toll – Free

    00 800 2484 2484 

    Toll – Free Number

    (Pre Account Opening)

    0808 101 7384

    USA

    Toll – Free Number

    1800 248 4674

    Toll – Free Number

    (Pre Account Opening)

    1866 703 2462

    Citibank Credit Card Customer Care Postal Address:

    Citibank credit cardholders can write to the bank and send it via post on the address below, if they have any complaints or queries.

    Type

    Address

    Ordinary Post

    Citibank N.A,
    P.O. Box No. 4830,
    Anna Salai Post Office,
    Chennai, Tamil Nadu,

    India - 600 002

    Registered Post

    Citibank N.A,
    Mail Room,
    No. 2, Club House Road,
    Chennai, Tamil Nadu,

    India - 600 002

    Dubai

    Citibank NRI Service,

    Al Wasl Building,

    7th Floor, Oud Metha,

    PO Box 749, Dubai, UAE

    Bahrain

    Citibank NRI Business,

    Citibank House, Al Seef District,

    PO Box 548,

    Kingdom of Bahrain

    Singapore

    Citibank Singapore Ltd.,

    NRI Business Center,

    07-01, Capital Square,

    23 Church Street,

    Singapore 049481

    USA

    Citibank NRI Business,

    One Court Square, 45th Floor,

    Long Island City,

    New York 11120, USA

    Europe

    Citibank NRI Wealth Management,

    14th Floor, Citigroup Centre-2,

    25 Canada Square, Canary Wharf,

    London E14 5LB. Mail Drop: CGC2-14-61

    Citibank Credit Card Customer Care Online Query:

    Citibank credit card holders can find answers to their queries online as well. They have to simply follow the steps below –

    • Open Citibank Online and login

    • Go to Quick Links

    • Write their question

    • Send it

    Citibank Escalation of Grievances:

    Citibank provides assistance to all their customers when they face any issues with their Citibank products and services. The issues can be escalated in the following levels –

    Level 1

    In case a customer has any complaint or issue related to his or her Citibank credit card, he or she can follow the steps below

    • Use Citibank Online – You can login on Citibank Online and choose your banking relationship. Then, you have to select ‘Your Queries’ on the left panel and write your query

    • Call on the Helpline Number – You can call any time on the bank’s 24 x 7 helpline number and the customer care executive will provide the best solution for your issues

    • Issues Related to Collection – If you have any issue related to Collection, then you can contact the following helpline numbers of the bank between 8.30 am and 5.30 pm on weekdays and between 8.30 am and 2 pm on Saturdays –

      • 0124 – 6159000

      • 0124 – 6152900

    Level 2

    If customers are unhappy with the response they receive in level 1, they can escalate the issue and complaint to the Head of Customer Care. To contact the Head of Customer Care, they have to follow the steps below –

    • Contact on the India Toll – Free Number (18004252484) or on 044 28501242 any time on the bank’s working days between 10 am and 6 pm

    While placing the complaints, customers have to provide the reference number that they got from the bank in Level 1. Within 5 working days, a response will be provided by the bank.

    Level 3

    If the issues are not solved in Level 2, then customers can contact the Principal Nodal Officer to get a solution. To contact the Principal Nodal officer, they have to follow the steps mentioned below –

    • Contact the India Toll – Free Number (1800220123) or 39707464 any time between 10 am and 6 pm on the bank’s working days

    • Write a letter and post it to the following address –

      • Principal Nodal Officer

    Ms.Nisha Shriram

    No.2, Club House Road,

    Chennai, Tamil Nadu

    India – 600 002

    Customers must mention their reference number in their complaints.

    Citibank customers can also speak to the Regional Nodal Officers or the Senior Management of the bank, if their issues are not resolved at any of the above mentioned Levels. Below is the contact details of the Head of Credit Cards and Personal Loans (part of the Senior Management Team) –

    • HEAD CREDIT CARDS & PERSONAL LOANS

    Arjun Chowdhry

    Citibank N.A.,

    No. 2, Club House Road,

    Chennai - 600 002

    Contact Number – 044-42292881/2

    Email – [email protected]

    In the following table, you can find the contact details of all the Regional Nodal Officers of Citibank –

    Branch

    Name of the Officer

    Bank Address in the Region

    Contact Number

    Email Address

    Area of Coverage

    Hyderabad

    Mr. Amaresh Sri Adibhatla

    Citibank N.A, Queens Plaza ,

    S P Road, Begumpet , Secunderabad 500003

    040 400 05825

    [email protected]

    Andhra Pradesh

    Bangalore

    Mr. Biju Mooliyil

    Citibank N.A.No. 91,

    Prestige South end,

    South End Road,

    Opposite Surana College,

    Jaya Nagar,

    Bengaluru

    560 004

    080 4900 8501

    [email protected]

    Karnataka

    Chandigarh

    Mr Vijay Kumar

    Citibank N.A,

    SCO 132-133, 134, Sector 9C,

    Madhya Marg,

    Chandigarh

    160017

    0172 468 7915

    [email protected]

    Chandigarh, Punjab, Himachal Pradesh, Panchkula, Yamuna Nagar and Ambala Districts of Haryana

    Delhi or NCR

    Mr. Rakesh Singh

    Citibank N.A. , D-11,

    South Extension Part II,

    New Delhi

    110049

    011 4135 3301

    [email protected]

    Jammu and Kashmir, Delhi, Haryana (excludes Ambala , Yamuna Nagar and Panchkula Districts), Ghaziabad and Gautam Budh Nagar Districts of Uttar Pradesh

    Mumbai

    Mr Bipin Salunkhe

    Citibank N A,

    Times Square IT park,

    Wing B, Unit No 1,

    Andheri - Kurla Rd, Marol,

    Andheri East,

    Mumbai

    400059

    022 6153 4052

    [email protected]

    Goa and Maharashtra

    Kolkata

    Ms. Susmita Sahana

    Citibank N.A.,

    41,

    Chowringhee Road,

    Kolkata

    700071

    033 4400 3523

    [email protected]

    Sikkim and West Bengal

    Chennai

    Mr. John Koshy

    Citibank N A,

    7th Floor, Acropolis, No. 148,

    Dr. Radhakrishnan Salai,

    Mylapore,

    Chennai

    600 004

    044 6689 0076

    [email protected]

    Tamil Nadu, Puducherry(excludes Mahe Region) and the Andaman and Nicobar Islands

    Ahmedabad

    Mr. Rohit Mehra

    Citibank N.A,

    Ground Floor,

    Kalapurnam,

    Nr Muncipal market,

    C G Road,

    Ahmedabad

    079 4001 5715

    [email protected]

    Dadra and Nagar Haveli, Gujarat, Daman and Diu

    Kanpur or Lucknow

    Mr. Saurabh Mehrotra

    Citibank N.A.,

    Amren House, 17/1, Ashok Marg,

    Lucknow

    226001

    0522 403 1203

    [email protected]

    Uttar Pradesh (exclude Gautam Budh Nagar and Ghaziabad Districts) and Uttaranchal

    Bhubaneswar

    Mr. Samrat Majumdar

    Citibank N.A.,

    98 Janpath,

    Bhubaneswar

    751001

    0674 398 1201

    [email protected]

    Orissa

    Kochi or Trivandrum

    Joseph Benjamin

    Citibank N.A.,

    Ravis Arcade,

    Padma Junction,

    M G Road,

    Kochi

    682 035

    0484 419 6512

    [email protected]

    Kerala, Lakshadweep and Puducherry (only the Mahe Region)

    Jaipur

    Ms. Ritesh Bhalla

    Citibank N.A.,

    Ground floor, Bhagwati Bhawan,

    Near Government Hostel Crossing, M I Road ,

    Jaipur

    302001

    0141 405 3216

    [email protected]

    Rajasthan

    Bhopal

    Mr. Dheeraj Parashar

    Citibank N.A., 133,

    ZONE-1,Kay Kay Business Centre,

    M.P Nagar,

    Bhopal

    462011

    0755 667 8017

    [email protected]

    Chhattisgarh and Madhya Pradesh

    If the customers do not get a response within a month, they can contact the Banking Ombudsman for help.

    Citibank Credit Card Customer Care – Virtual Assistant:

    Credit cardholders of Citibank can find out answers to any questions related to Citibank products and services using the virtual assistant called ‘Ask Me’. To use this feature, they have to visit Citibank’s website and click on the ‘Ask Me’ button. A different window will open, where they can type their question and the answer will be provided to them.

    About Citibank:

    Founded in the year 1812, Citibank is a leading bank in the world providing the best banking solutions to all their customers today. The bank has a presence in over 700 cities and has around 3280 branches. At present, the bank is one of the largest issuers of credit cards in the world.

    Citibank’s first branch in India was established in Kolkata in the year 1902. Today, they have 45 branches in 28 Indian cities. The bank offers a wide range of financial products and services to its customers in India. The products include credit cards, loans, insurance, investments, etc.

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