Axis Bank Credit Card PIN Generation / Re-generation

With a huge credit card customer base, Axis Bank provides a wide range of customer-friendly services to enable its customers to access and manage its products and services with ease and convenience. Upon receiving an Axis Bank Credit Card, every cardholder must go through credit card PIN generation process, which is a crucial step in activating the credit card. Gone are the days when banks used to send debit/credit card PINs through PIN mailers. In the current time where everything is instant, online and automatic, even the credit card PIN generation has also made instant.

Axis Bank’s ‘Insta-PIN’ is a self-service facility that allows Axis Bank Credit Card users to generate their credit card PINs themselves through various online and offline channels. Insta-PIN facility prevents the need for visiting the bank’s branch or waiting to receive for the PIN mailer. Axis Bank Credit Card holders can generate the PINs at their own convenience using any one of the channels feasible for them. Let’s us now look at the various channels available for Axis Bank Credit Card PIN generation and regeneration along with the step-by-step guide to generate/regenerate the PIN.

Ways To Generate Axis Bank Credit Card PIN

Using Axis Bank’s Insta-PIN facility, Axis Bank customers can generate their credit card PIN through four different channels including both online and offline modes.

1. By calling customer service
2. By visiting Axis Bank ATM
3. Through Axis Bank Internet banking facility
4. Using Axis Bank mobile app

Generate Axis Bank Credit Card PIN offline

The two methods which do not require internet access to generate credit card PIN include phone banking and ATM PIN generation. Let’s check the two methods in detail.

Generate Axis Bank Credit Card PIN By Calling Customer Care:

Accessible for everyone, the Axis Bank phone banking facility allows new credit card customers to generate their PIN by simply making a call from their registered mobile number. To generate PIN through phone banking, customers need to first generate an intermediate activation passcode, which should in turn be used to generate the PIN.

Let’s look at the step-by-step guide to generate credit card PIN through Axis Bank phone banking.

• From your registered mobile number, call Axis Bank customer service helpline at 1860 419 5555 or 1860 500 5555
• You will soon listen to IVR, which provides you with options to choose from
• Choose ‘PIN Related Service’ by selecting ‘Option – 2’, followed by ‘Option-1’ to select ‘Generate Debit/Credit PIN’, again ‘Option-1’ to select ‘Generate PIN for credit card’ and finally select ‘Generate PIN’ option.
• You will then be prompted to enter a few details including credit card number, card expiry date, your date of birth, and registered mobile number. Enter the same for validation.
• Once your details are validated by the bank, you will receive a one-time activation passcode on your registered mobile number. You need to enter the same to generate your PIN. (Don’t mistake the one time passcode to be the credit card PIN. As mentioned above, it’s an intermediate code to generate the actual PIN)
• Once you receive the code, key-in the same in your mobile
• Upon validating the code, the IVR will ask you to choose a 4-digit PIN, enter the same.
• Once the PIN is accepted you will hear a message saying that your PIN has been successfully generated.

You will also receive a confirmation message on your registered mobile number upon successfully generating your credit card PIN.

In case, the call gets disconnected before generating the PIN, call the customer service again and repeat the process. Also note that the activation code is valid for 3 hours but only for one time usage. Make sure not to disconnect the call while you’re trying to find the passcode from your mobile’s message box.

Generate Axis Bank Credit Card PIN Through ATM

Another method which does not require internet access is through Axis Bank ATM. The method also generates a one time password or OTP before allowing you to choose the actual PIN. Hence, make sure not to mistake the OTP with the PIN.

Below are the instructions to generate Axis Bank credit card PIN through ATM

• Visit your nearest Axis Bank ATM kiosk
• Insert your Axis Bank Credit Card in the card slot
• Select ‘Set PIN’ option
• The screen will display ‘Generate OTP’ option, select the same
• Enter the details as prompted including your date of birth, credit card expiry and your registered mobile number
• Once the details are validated, you will receive a OTP on your registered mobile number
• Enter the received OTP in the ATM
• You will then be prompted to set your PIN by choosing a 4-digit number of your choice
• Enter the PIN of your choice and confirm the same

Upon successful completion of the process, the screen will display a confirmation message that your PIN has been successfully generated. You will also receive the same message on your registered mobile number.

Generate Axis Bank Credit Card PIN Online

Axis bank provides two online methods to generate your credit card PIN. The online methods allow you to generate the PIN at your convenience, without leaving the comfort of where you are. The two online PIN generation methods include PIN generation through Axis Bank internet banking account and mobile app. Let’s check them in detail.

Generate Axis Bank Credit Card PIN through internet banking: Generating your credit card PIN through internet banking is only possible when you have Axis bank internet banking account in which your credit card is registered. If you have one, follow the below steps.

• Visit Axis Bank internet banking login page (https://retail.axisbank.co.in/)
• Login to your account using your login ID and password
• From the menu select ‘Accounts > Credit Cards’
• Choose ‘More Services > Credit Card PIN Change’
• Click on ‘Go’
• You will then be prompted to enter a 4-digit PIN number of your choice
• Enter the same and click on ‘Next’
• A NetSecure code will then be sent to your registered mobile number. Enter the same and click on ‘Confirm’

Upon validating the NetSecure code, the account will display a confirmation message that your PIN has been successfully generated. You will also receive the same message on your registered mobile number.

Generate Axis Bank Credit Card PIN using Axis bank mobile app: To use Axis Bank mobile app to generate your credit card PIN, you need to have two things. One is the net banking account with your Axis Credit Card registered in it and other is Axis Bank mobile app installed in your mobile. Once you have both, follow the instructions below.

• Open Axis Bank mobile app
• Login to the app using your net banking login ID and password
• From the menu, select ‘Banking > Services’
• Choose ‘Credit Card > Set/Reset PIN’
• As soon as you choose the ‘Set/Reset PIN’ option, a OTP will be sent to your registered mobile number
• You need to enter the same OTP  and click on ‘Continue’
• You will then be prompted to enter a 4-digit PIN of your choice, enter the same and click on ‘Continue’
• Re-enter the same to validate your PIN

Upon validating the mPIN, the account will display a confirmation message and you will also receive the same message on your registered mobile number.

How To Generate Axis Bank Add-on Credit Card PIN ?

Many of you might assume that both the primary and add-on credit cards have same PIN. But the fact is add-on credit cards must have a different PIN. Cardholders should generate the PIN separately for the add-on card using the details of primary credit card holder such as date of birth, expiry of the card and registered mobile number.

The PIN generation should be done only at Axis Bank ATMs. Other channels of PIN generation are not applicable for Axis Bank add-on credit cards.

How To Re-generate Axis Bank Credit Card PIN ?

As we will be dealing with multiple credit or debit cards each having a different PIN, it’s quite common to forget card PIN. Also, there are instances when we want to change the credit card PIN. It is also recommended to change the PIN once every month for security reasons. Irrespective of the reason, if you want to regenerate Axis Bank Credit Card PIN, you can follow any of the above mentioned methods to re-generate your PIN.

None of the steps will prompt you to enter the old PIN and will generate a new PIN based on your authentication details and the instant OTP sent to your registered mobile.

Frequently Asked Questions (Faqs) On Axis Card Credit Card PIN Generation / Re-generation

1. Can I call Axis Bank customer care from a non-registered mobile number for PIN generation request?

No, in order to generate credit card PIN by calling Axis Bank customer care, you need to call only from your registered mobile number. Registered mobile number is the one which you provide to the bank while applying for the credit card. If there is any change in the number, you can call the customer care to update the same.

2. What happens if I enter incorrect details while setting my credit card PIN?

Your credit card PIN generation request will be accepted only when the details entered by you are validated. In case of incorrect details your transaction will be declined and you will have an option to re-enter the correct details.

3. Can I generate my credit card PIN through another bank ATM?

No, you cannot generate Axis Bank Credit Card PIN through another bank ATM. You can only do it at Axis Bank ATM.

4. I don’t have Axis Bank internet banking account, what are the other online ways to generate credit card PIN?

If you don’t have Axis Bank internet banking account you cannot use any of the online methods mentioned above to generate the PIN as both the methods require net banking access. You may have to choose any of the offline methods including phone banking or visiting the bank’s ATM to generate your credit card PIN.

5. I have received the activation passcode on my mobile but I was not able to use it immediately. Can I use the same code to generate my credit card PIN?

The activation code or OTP received on your mobile is valid only for 3 hours. If you haven’t generated the PIN within that time, you may have to initiate the process again to receive a new activation code.