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  • Axis Bank Credit Card PIN Generation / Re-generation

    Once you receive a new Axis Bank Credit Card, you must generate the credit card PIN to activate and use it for online and offline shopping.

    Axis Bank typically dispatches credit cards through courier or post to your registered mailing address. It might also deliver the card at its bank branch where your bank account is maintained under due intimation.

    When the bank issues the credit card, it is usually in a deactivated state. The card becomes activate once you receive it and can be used after the PIN is generated.

    The bank provides a self-service facility called 'Insta-PIN' through which it allows its credit card users to generate their credit card PIN on their own.

    Listed below are various channels through which you can generate your Axis Bank credit card PIN for the first time.

    How to Activate Axis Bank Credit Card?

    You will receive the Axis Bank credit card in a deactivated state. Once the bank receives intimation that the card has been delivered to the cardholder, it will automatically activate the credit card.

    However, you need to generate the credit card PIN before using the card for all your online and offline transactions.

    Methods To Generate Axis Bank Credit Card Pin

    Using Axis Bank's Insta-PIN facility, Axis Bank customers can generate their credit card PIN through four different channels including both online and offline modes.

    1. By calling Axis Bank customer service
    2. By visiting Axis Bank ATM
    3. Through Axis Bank internet banking facility
    4. Using Axis Bank mobile app

    Generate Axis Bank Credit Card Pin By Calling Customer Care

    To generate Axis Bank credit card PIN through phone banking, you first need to generate an intermediate activation passcode, which can be further used to generate the credit card PIN.

    Let's look at the step-by-step guide to generate credit card PIN by calling Axis Bank credit card customer care.

    • Call Axis Bank credit card customer care at 1860 419 5555 or 1860 500 5555
    • Choose 'Option to 2' which is 'PIN Related Service'
    • Then 'Option-1' which is 'Generate Debit/Credit PIN'
    • Choose 'Option-1' which is 'Generate PIN for credit card'
    • Select 'Generate PIN'
    • Enter credit card number, card expiry date in MMYY format, your date of birth in DDMMYYYY format, and registered mobile number for validation
    • Once your details are verified, you will receive a one-time activation passcode on your registered mobile number. Once you receive the code, key-in the same in your mobile
    • Once the code is validated, the IVR will ask you to choose a 4-digit PIN of your choice. Choose one and enter the same.
    • Once the PIN is accepted you will hear a message saying that your PIN has been successfully generated.

    You will also receive a confirmation message on your registered mobile number upon successfully generating your credit card PIN.

    In case, the call gets disconnected before generating the PIN, call the customer service again and repeat the process. Also note that the activation code is valid for 3 hours and is for one-time use only.

    Generate Axis Bank Credit Card PIN through ATM

    Generating Axis Bank credit card PIN through ATM also requires a one-time password (OTP). Hence, make sure not to mistake the OTP with the PIN.

    Below are the instructions to generate Axis Bank credit card PIN through ATM

    • Visit your nearest Axis Bank ATM kiosk
    • Insert your Axis Bank Credit Card in the card slot
    • Select 'Set PIN' or 'Generate OTP' option
    • Enter the details as prompted including your date of birth in YYYYMMDD format, credit card expiry date in MMYY format and your registered mobile number
    • Once the details are validated, you will receive an OTP on your registered mobile number
    • Enter the received OTP in the ATM
    • You will then be prompted to set a new 4-digit PIN of your choice
    • Enter the PIN of your choice and confirm the same

    Upon successful completion of the process, the screen will display a confirmation message that your PIN has been successfully generated. You will also receive the same message on your registered mobile number.

    Generate Axis Bank Credit Card Pin Through Internet Banking

    Generating your credit card PIN through internet banking is only possible when you have Axis bank internet banking account in which your credit card is registered. If you have one, follow the below steps.

    • Visit Axis Bank internet banking login page at retail.axisbank.co.in
    • Login to your account using your login ID and password
    • From the menu, select 'Accounts > My Credit Cards'
    • Choose 'More Services > Credit Card PIN Change'
    • Click on 'Go'
    • You will then be prompted to enter a 4-digit PIN number of your choice
    • Enter the same and click on 'Next'
    • A NetSecure code will then be sent to your registered mobile number. Enter the same and click on 'Confirm'

    Once the code is validated, the account will display a confirmation message that your PIN has been successfully generated. You will also receive the same message on your registered mobile number.

    Generate Axis Bank Credit Card PIN Using Axis Bank Mobile App

    To use Axis Bank mobile app for credit card PIN generation, you need to have two things. One is the net banking account with your Axis credit card registered in it and the other is Axis Bank mobile app installed on your mobile. Once you have both, follow the instructions below.

    • Open and login to your Axis Bank mobile app
    • From the menu, select 'Banking > Services'
    • Choose 'Credit Card > Set/Reset PIN'
    • An OTP will be sent to your registered mobile number, enter the same and click on 'Continue'
    • You will then be prompted to enter a 4-digit PIN of your choice, enter the same and click on 'Continue'
    • Validate the same with your mPIN

    Upon validating the mPIN, the account will display a confirmation message and you will also receive the same message on your registered mobile number.

    How To Change Axis Bank Credit Card PIN?

    When you forget your Axis Bank credit card PIN or when you want to update the existing one with a new one, you can use any one of the below mentioned methods to do the same.

      • Through Axis Bank Internet Banking: Login to your online account, click on 'My Credit Cards > Select the Card > More Services > Credit Card PIN change > Enter New PIN > Enter NetSecure Code received on your mobile.
      • Through Axis Bank mobile app: Login to the Axis mobile app, select Credit Cards > your card > Controls > Set / Reset PIN and follow the instructions to change the PIN.
    • Through Axis Bank ATM: Visit any nearest Axis Bank ATM, insert your credit card, select 'PIN SET/Reset' option and follow the instructions to change the PIN.
    • By calling Axis Bank customer care: Call Axis Bank customer care helpline at 1860-419-5555 or 1860-500-5555 and select the options for PIN generation.

    FAQs On Axis Card Credit Card PIN Generation

    1. Can I call Axis Bank customer care from a non-registered mobile number for PIN generation request?
    2. No, in order to generate credit card PIN by calling Axis Bank customer care, you need to call only from your registered mobile number. If there is any change in the number, you can call the customer care to update the same.

    3. How to generate PIN for Axis Bank add-on credit card?
    4. Axis Bank add-on credit cards have a different PIN from the primary card. Once you receive the add-on card, call Axis Bank customer care helpline to generate the PIN.

    5. Can I generate my credit card PIN through another bank ATM?
    6. No, you cannot generate Axis Bank credit card PIN through another bank ATM. You can only do it at Axis Bank ATMs.

    7. I don't have Axis Bank internet banking account, what are the other online ways to generate credit card PIN?
    8. If you don't have Axis Bank internet banking account, you cannot use any of the online methods mentioned above to generate the PIN.

      You may have to do it either through phone banking or visiting the bank's ATM. Alternatively, you can open an online account using your card details and can generate the PIN, once the account is active.

    9. I have received the activation passcode on my mobile, but I was not able to use it immediately. Can I use the same code to generate my credit card PIN?
    10. The activation code or OTP received on your mobile is valid only for 3 hours. If you haven't generated the PIN within that time, you may have to initiate the process again to receive a new activation code, using which you can generate the PIN.

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