Please note that the Green PIN, which is typically sent to you through an SMS, is not the actual PIN. Once it is received, you need to use the same to generate the actual PIN.
SBI offers various methods to generate the Green PIN which should be in turn used to generate the actual PIN.
Ways to Generate SBI Card ATM PIN
Let's now see how to generate an SBI Green PIN using the aforementioned channels, following which debit card PIN generation would be the common procedure.
How to Generate SBI Card PIN at SBI ATM
Once you have received your SBI ATM cum debit card, visit any one of the nearest SBI ATMs. Follow the steps mentioned below to generate an SBI Green PIN by ATM
- Insert debit card in the ATM
- Select 'PIN Generation' option
- You will be prompted to enter your 11-digit account number. Enter the same using the keypad and click 'Confirm'.
- You will be asked for your registered mobile number, enter the same and press 'Confirm'.
- The next screen would display 'Your green PIN will be shortly delivered to your registered mobile number' if the details entered by you are accurate.
- Press 'Confirm' to see another message that says 'Your Green PIN generation has been successful and you will receive the same on your mobile number'.
You will then receive a message on your phone with One Time Password (OTP), which is nothing but the Green PIN.
Remove and re-insert your SBI card and follow the steps to generate the actual debit card PIN using the Green PIN.
- Insert the SBI card into the ATM
- Select 'Banking'
- Choose language either English, Hindi or regional language based on the available options
- On the next screen, enter the OTP received on your registered mobile
- Select the 'PIN Change' option from the 'Select Transaction' menu
- Enter a new four-digit PIN of your choice and re-confirm the same
- If the process is successful you will see a message, 'Your PIN has been changed successfully'
The new PIN then becomes the actual PIN for your SBI ATM card and can be used for all card transactions including cash withdrawals, purchases at retail terminals and online transactions.
How to Generate SBI Card PIN through SMS
The Green PIN can also be generated by sending a simple message from the registered mobile number.
- SMS PIN ABCD EFGH (ABCD represents the last four digits of the debit card number and EFGH represents the last four digits of the bank account number linked to the debit card) to 567676
| SMS 'PIN ABCD EFGH' to 567676 |
- Once the SMS is sent, you will receive an OTP to the same number. The OTP will be valid for two days and should be used to generate debit card PIN by visiting any of the SBI ATMs by following the above-mentioned steps.
How to Generate SBI Card PIN by Calling SBI Customer Care
Alternatively, you can call the SBI credit card customer care helpline to receive card PIN on your registered mobile numbers.
- Call SBI toll-free customer care at 1800 11 22 11/ 1800 425 3800 or 080-26599990
- Follow the instructions and select 'ATM and Prepaid Card Services' option
- Select '1' to generate a Green PIN
- You will be asked to enter your debit card number, enter the same and confirm
- You will be asked to enter the account number linked to the debit card, enter the same and confirm
- Once you confirm all the details, you will receive an SMS with One Time Password (OTP), which will be valid for two days, during which you can visit any of the SBI ATMs to generate your debit card PIN.
How to Generate SBI Debit Card PIN using Internet Banking
While the above three channels require you to visit an SBI ATM to generate SBI card PIN, the internet banking option allows you to do the same from your SBI internet banking account.
Existing SBI internet banking users can follow the below process to generate your debit card or ATM card's PIN online
- Login to SBI Online using their account credentials
- From the main menu, select 'e-Services> ATM Card Services'
- On the ATM Card Services page, select 'ATM PIN Generation'
- Select 'Using One Time Password' or 'Using Profile Password
- Select the 'Using Profile Password' option, select the associated bank account and click 'Submit'
- Select the SBI debit card and click 'Confirm'
- You will be taken to 'ATM PIN Generation' page, where you need to enter any two digits to create a new PIN. Enter the digits and click 'Submit'
- You will then receive an SMS on your registered mobile number with two digits.
- On the next screen, enter the two digits you chose earlier and the two digits you received through SMS and click 'Submit'
- You will now see a message, which says that your ATM PIN has been changed successfully
Once you have your new PIN, you need to go to 'e-Services > ATM Card Services > New ATM Card Activation' to activate the card. The card can also be activated by conducting the first transaction at any SBI ATM.
Safety Tips for Using SBI ATM PIN
SBI ATM PIN helps to keep your transactions secure. Thus, it is important to remember this number to safeguard your account. The following are the tips to secure your unique four-digit code:
- Avoid writing the code on paper.
- Never send this number to anyone over SMS or email.
- As you can generate the SBI PIN anytime, anywhere, it is advisable not to save the number on any device.
SBI's Green PIN Initiative
While issuing debit cards or credit cards, most of the banks, including both public sector and private sector, provide a PIN that enables card usage at ATMs and point-of-sale (POS) terminals. Ever since banks started issuing debit cards or credit card PINs, PIN mailers have been the most popular delivery method. The mailers hide the PIN number with scratch-off panels which also help reveal any kind of tampering attempts.
PIN mailers are typically sent to the cardholders' address through postal service or courier. Of late, some banks started handing the PINs directly to the customers by including them in the welcome kit. However, if the cardholder wants to change the PIN for any reason, he/she needs to visit the bank branch to submit an ATM PIN regeneration request.
Even though sending an ATM or debit card PIN through PIN mailers is the most common banking practice, it has its own risks and costs involved. Bank employees need to maintain physical custody of ATM PINs, postal delivery may get delayed, if the PIN mailer gets damaged or tampered with during transit, banks need to send a new PIN, increased postal and stationery charges to the banks and inconvenience for customers to visit bank branches for PIN regeneration.
Green PIN - A Paperless Debit Card PIN Generation
To avoid all these situations, banks have come up with a new banking feature called 'Green PIN'. As the name suggests, it's a green way to generate a debit card PIN. Using the Green PIN feature, cardholders can generate debit card PIN themselves. The following are the steps to generate SBI Green PIN:
- Visit the App Store and download SBI quick app.
- Once you have downloaded the app, click on the 'ATM cum Debit Card' option.
- You will view three options among which you need to select the 'Generate Green PIN' option.
- Now, the app will display two options: the last four digits of your account number and the last four digits of your debit card. Fill in the details in the respective section to process further.
- Next, click on 'Submit'.
- You will be redirected to your inbox which will show the sender's number.
- Here, you can send SMS directly or through SMS to generate Green PIN. All you need to do is just add the last four digits of your account number or debit card and send it to 567676. Ensure that you have sent the SMS from your registered mobile number with the SBI.
- You will receive an OTP from the bank which is your Green PIN. The number will be valid for 24 hours. You have to change this PIN by visiting your nearest ATM within 24 hours.
How to Use Green PIN to Set Your ATM Card PIN
The following steps will guide you to use Green PIN to set your ATM Card PIN:
- Visit your nearest SBI ATM and insert your ATM card.
- Select your preferred display language.
- Next, select the 'PIN Generation' option.
- Enter your 11-digit account number and your registered mobile number with the bank.
- Click on 'Confirm'.
- Once the system verifies your details, you will receive the Green PIN in your registered mobile number.
- Next, enter the PIN that you wish to set for your ATM card.
SBI Green PIN
Following the tradition, the State Bank of India (SBI) launched 'SBI Green PIN' to enable its customers an easy and convenient way to generate their debit card PINs.
Introducing SBI Green PIN is part of SBI's green initiative and a new step towards paperless banking. It benefits both its employees and customers. While the bank employees who take care of the ATM PIN deliveries can be deployed to other bank operations, SBI customers can enjoy the convenience of generating/regenerating ATM PINs at their own comfort.
The feature also reduces carbon footprint and provides substantial cost savings for the bank.
How to Protect Yourself During ATM Transactions
Follow these 12 rules to ensure the safety and security of your ATM transactions:
- As soon as you receive your card, remember to sign on the back of it immediately.
- Change your ATM PIN on a regular basis for added security.
- Never store your PIN with your debit card or write it down; always commit it to memory.
- Safeguard your ATM card and PIN details; never share them with anyone, including banks, IBA, RBI, government agencies, family, or friends. Legitimate institutions will never ask for this information.
- Avoid letting strangers enter the ATM room or seeking their assistance with transactions.
- While entering your PIN at ATM or POS terminals, shield the keypad to prevent prying eyes.
- Do not discard your transaction slip in the ATM room, as it contains sensitive account information.
- Always wait until the ATM returns to idle mode, indicated by a blinking green light.
- Insist on personally swiping your card in places like hotels, shops, malls, etc., to ensure security.
- Avoid swiping your card at POS machines set up at unfamiliar temporary stalls.
- When you receive a new card, block and dispose of your old one. Additionally, register your mobile number at your branch to receive SMS alerts for all transactions.
- If you lose your card, immediately hotlist it by calling 1800 425 3800 or 1800 11 22 11 to prevent unauthorised use.
Dos and Don'ts for ATM Transactions.
Dos:
- Always conduct your ATM transactions in complete privacy; ensure that no one observes you entering your Personal Identification Number (ATM Password).
- After completing a transaction, make sure the welcome screen is displayed on the ATM screen.
- Verify that your current mobile number is registered with the bank to receive alerts for all your transactions.
- Stay cautious of suspicious individuals around the ATM or strangers attempting to engage you in conversation.
- Check if the card given to you by a merchant after a transaction is indeed your card.
- Be vigilant for any additional devices attached to ATMs that appear suspicious.
- Immediately inform the bank if your ATM or debit card is lost or stolen and report any unauthorised transactions.
- Regularly review transaction alert SMS messages and bank statements.
- If cash is not dispensed and the ATM does not display "cash out," please report it to the bank using the provided contact number.
- Promptly check your phone for SMS notifications regarding debit amounts.
Don'ts:
- Never write your PIN on the card; commit your PIN number to memory.
- Avoid seeking assistance from strangers or handing over your card to anyone for use.
- Refrain from disclosing your PIN to anyone, including bank employees and family members.
- Do not let your card leave your sight when making a payment.
- It is advisable not to engage in phone conversations while conducting ATM transactions.
FAQs on SBI Green PIN Generation
- Why did SBI introduce the green PIN?
This is a part of SBI's green initiative and a new step towards paperless banking. It benefits both its employees and customers.
- How will I get my PIN?
PIN mailers are typically sent to the cardholders' address through postal service or courier. Of late, some banks started handing the PINs directly to the customers by including them in the welcome kit. However, if the cardholder wants to change the PIN for any reason, he/she needs to visit the bank branch to submit an ATM PIN regeneration request.
- How do I activate my credit card after I get my PIN?
Once you have your new PIN, you need to go to 'e-Services > ATM Card Services > New ATM Card Activation' to activate the card. The card can also be activated by conducting the first transaction at any SBI ATM.
- Can I change my ATM PIN online without visiting the bank?
Yes. You can change, reset, or generate a PIN online on the bank's website, without needing to visit a bank branch.
- Can I use my debit card before activating my PIN?
No. You will have to set your PIN using the green PIN before you start using your SBI Debit card to complete transactions.
- Can the OTP for PIN generation be sent to a mobile number not registered with the bank?
No. The OTP will only be sent to the mobile number registered with the bank for a specific debit card. In case of a number change, you will first have to update the bank with the new mobile number.
- If I call SBI Customer Care to receive my PIN, can I request the PIN be sent to another mobile number?
No. The PIN can only be sent to a mobile number registered with SBI, even if you call the bank and request for it to be sent to an unregistered number.
- Why is it called a Green PIN?
The Green PIN is part of the green initiative by SBI to go paperless. Earlier PINs would be printed on paper and sent to registered addresses along with the debit card. But that has now been replaced to save paper. Since the PIN is sent digitally, it saves the use of paper and reduces carbon footprint, so, it is called the Green PIN.
- How do I reach SBI customer care?
You can reach SBI customer care by calling 1800 11 22 11/ 1800 425 3800 or 080-26599990.
- Is it possible to modify my SBI ATM PIN?
Certainly, you have the flexibility to alter your SBI ATM PIN at your convenience using SBI internet banking, the mobile banking app, an ATM, SMS, or by contacting the toll-free helpline number.
