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  • How To Change Address In Citibank Credit Cards Online/Offline

    If you have recently moved and your address has changed, it is advised that you take the steps to update your address details with Citibank within 6 months from the date of change of address.

    Steps to change your address for Citibank credit card online

    If you are an existing customer, to change your registered address, you will need to log in to your netbanking account and follow the steps given below:

    • Login to your Citibank Online Account.
    • Address Change in Citibank Credit Card
    • Click on the ‘Banking’ or the ‘Credit Card’ tab.
    • Select the option of ‘Contact Details’.
    • Under Contact Details, click on ‘View/Edit’.
    • Choose relationship to view/edit contact details.
    • Enter the OTP which will be sent to your registered number.
    • You will be able to view/edit the contact details.
    • You can then edit the residence/office/mailing address using the ‘edit’ option.
    • Once updated, click on ‘save’ to make the changes applicable.
    • Select, upload and submit the proof of address.
    • Click on the ‘proceed to upload’ tab.
    • Review the changes and click on ‘submit’.

    Once you click on ‘submit’, you will receive a confirmation SMS or email stating that the process of changing/updating your address is completed.

    Offline Process for Change of Address for Citibank Credit Cards

    Citibank credit cardholders who wish to change their address as registered with the bank can do so offline as well. The bank provides two ways for cardholders to change their address, which are mentioned below:

    • By calling the CitiPhone banking services: Cardholders have to merely call the Citibank credit card customer care and register a request for a change of the registered address. The customer service executive would make the necessary changes after verifying some basic information.
    • By writing to Citibank along with a copy of valid address proof at P.O. Box No.4830, Anna Salai Post Office, Chennai- 600002.

    List of Documents Required for Change of Address

    • Valid Driving License with address details
    • Valid Passport with address details
    • Voter’s Identity Card
    • Copy of the Aadhaar card
    • Job Card issued by NREGA.

    FAQs on Address Change in Citibank Credit Card

    1. Is it mandatory to update my address with the Citibank?

      Yes, according to the Reserve Bank of India guidelines, you have to submit proof of your new residence to the bank within six months from the date of the change.

    2. How to provide proof of a change in address after submitting the request online?

      After submission of the online request, you have to upload the necessary documents to validate the change of address.

    3. Will I get an acknowledgement regarding my updated address in Citibank’s records?

      Yes, you will receive an acknowledgement from Citibank after the process of updating address is completed.


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