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  • How To Change Address In Citibank Credit Cards Online

    With the advent of e-statements and internet banking, credit cardholders no longer need to wait for a physical copy of their statement to make payments or track expenses made on their credit card. While most banks now encourage customers to forgo physical statements, ensuring the bank has an updated address is essential. There are occasions when banks use the post to communicate changes or information to their customers. Failing to update this information could result in you as a customer being unaware of certain pertinent information or changes.

    Citibank offers its credit cardholders the opportunity to change or update their addresses both offline as well as online.

    Online Process For Change Of Address For Citibank Credit Cards

    Citibank credit cardholders who wish to update or change their address as registered with the bank can follows the steps mentioned below:

    • Log in to Citibank’s online portal and follow the step-by-step guide to change the registered address.(
    • Cardholders can also send a written instruction in the form of an email from their registered email address to along with the requisite address proof.

    Offline Process for Change of Address for Citibank Credit Cards

    Citibank credit cardholders who wish to change their address as registered with the bank can do so offline as well. The bank provides two ways for cardholders to change their address, which are mentioned below:

    • By calling the CitiPhone banking services: Cardholders have to merely call the bank’s phone banking service and register a request for a change of the registered address. The customer service executive would make the necessary changes after verifying some basic information.
    • By writing to Citibank along with a copy of valid address proof at P.O. Box No.4830, Anna Salai Post Office, Chennai- 600002.

    Documents Required for Address Change for Citibank Credit Cards

    Citibank credit cardholders are required to provide proof of the change in address and can submit any one of the following documents in support of their application:

    • Valid passport.
    • Aadhaar card.
    • Valid driver’s licence.
    • Voter ID card.
    • Property receipt or municipal tax receipt.
    • Physical utility bill not more than 2 months old (telephone, postpaid mobile phone, water bill, gas bill, electricity bill).
    • Bank passbook that has been duly signed and stamped by the bank on the bank’s official letterhead.
    • Accommodation allotment letter from a State or the Central Government, regulatory body, scheduled commercial bank, public sector undertaking or listed companies.
    • Identity card with photograph issued by Central/State Government departments, scheduled commercial banks, public sector undertakings and public financial institutions.
    • Pension or family pension payment orders issued by a government department to retired government employees if the document contains the address.
    • Letter issued by a foreign mission or embassy or a government department with foreign jurisdiction.

    Need for Changing Address for Citibank Credit Cards

    As a cardholder, if you have changed addresses, it is important to let the bank know of the same. In spite of banks using SMS and email alerts to notify cardholders of any information, cardholders should ensure banks have their updated address as it:

    • Enables seamless communication between the bank and the cardholder.
    • Ensures any correspondence sent to the cardholder reaches the cardholder on time.

    FAQs about Address Change in Citibank Credit Card

    1. Is it compulsory to update my address with the bank?
    2. Yes, it is. As per RBI guidelines, it is mandatory to submit proof of a change in residence within 6 months from the date of change for all financial services availed through a bank.

    3. I have submitted my change of address request online. How do I provide proof of my change in address?
    4. If you have submitted the application online, you can upload your documents in support of the address change application.

    5. Will I receive an acknowledgement that the bank has changed my address in their records?
    6. Yes, Citibank will send you an acknowledgement once the address has been changed in their records.


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