Bajaj Finserv is a leading NBFC (Non-Banking Financial Company) that provides a range of services in the credit and general financial services. Founded in 2007, the company has expanded its offerings and now provides insurance, investment as well as loans and to customers.
In the event of their customers experiencing any difficulty with a product or service, Bajaj Finserv offers them dedicated helplines and assistance. Given below are details of the various channels the company offers customers with regard to assistance as well as grievance redressal.
Bajaj Finserv customers who seek information or clarification for any EMI card related queries can contact the company at the following number:
|Bajaj Finserv EMI card helpline||020 39575152|
Bajaj Finserv customers can approach the company for queries related to other products offered such as loans, insurance etc. Customers can choose to speak to operators in English, Hindi, Marathi, Bengali, Oriya, Gujarati, Tamil, Kannada, Malayalam or Telugu. For those calling from numbers not registered with Bajaj Finserv, it is advisable to keep the 7 digit customer ID at hand. Queries can be addressed by calling the number mentioned below:
|Bajaj Finserv helpline||020 39574151|
In addition to calling the helplines for assistance, customers can also choose to email Bajaj Finserv regarding any queries or questions they might have. Customers can write to email@example.com quoting their customer ID, the loan account number or registered mobile number in the email. It is advisable to email the company from the registered email address for a prompt response.
Bajaj Finserv usually takes 2 working days to reply to email queries.
Queries relating to products and services offered by Bajaj Finserv can be addressed through SMS as well. The company offers customers the option of merely sending an SMS to access information such as loan details, account statements, branch details etc. Customers can SMS their queries on the following number:
SMS HELP to +91 9227564444 along with the relevant keywords based on the type of query. The keywords for services offered through SMS are given below:
|LAN||For loan account information (LAN)|
|SOA||For statement of account|
|CUSTID||For customer ID|
|LIMIT||To know the EMI card limit|
|EXPERIA||To know the username and password of the customer portal|
||To know the monthly EMI details|
|PIN||To know the EMI card PIN number|
||To view loan details|
||To get virtual account details|
|NOC||For a No Objection Certificate (NOC) on closing a loan|
||To update email address|
|GETADD||To know current mailing address as per company records|
|GETEMAIL||To know current email address as per company records|
|TAN||To know TAN number|
|REPSCH||To access the repayment schedule|
||For nearest branch information|
||To know the nearest payment branch|
|VAN||To know the Flexi virtual account number|
Customers who wish to register a complaint or notify the company regarding a grievance can contact the company through offline as well as online means. The processes for both are given in detail below.
Bajaj Finserv customers can register a grievance online by filling out the online complaint form that is available on the Bajaj Finserv website. The online complaint form has a number of sections that the customer is required to fill in before the request is sent to the company. The various sections in the complaint form are listed below:
Once the above information has been filled in, the customer can submit the online form. He/she will receive an acknowledgement of the same and can expect a reply within 2 working days.
In the event of no resolution within 10 working days of raising the online query, the customer can choose to write to the grievance redressal team. This can also be done if the customer is not satisfied with the resolution of the query. The grievance redressal team can be reached at firstname.lastname@example.org and the grievance will be addressed by the Grievance Redressal Officer.
If there is no resolution from the grievance redressal team within 3 working days, the customer can write to the National Head, Customer Experience at the following email address:
If there is no resolution from the National head of Customer Experience within 1 month of writing to him, the customer can choose to escalate the matter and write to the officer-in-charge of the Regional Office of DNBS at the Reserve Bank of India at the below mentioned address:
Reserve Bank of India,
Regional Office, DNBS,
Fourth Floor, opposite Mumbai Central Station,