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    Bajaj Finserv Credit Card Customer Care

    Bajaj Finserv is a leading NBFC (Non-Banking Financial Company) that provides a range of services in the credit and general financial services. Founded in 2007, the company has expanded its offerings and now provides insurance, investment as well as loans and to customers.

    In the event of their customers experiencing any difficulty with a product or service, Bajaj Finserv offers them dedicated helplines and assistance. Given below are details of the various channels the company offers customers with regard to assistance as well as grievance redressal.

    Bajaj Finserv Customer Care Helpline for Card-Related Queries

    Bajaj Finserv customers who seek information or clarification for any EMI card related queries can contact the company at the following number:

    Bajaj Finserv EMI card helpline 020 39575152

    Bajaj Finserv Customer Care Helpline Number for Other Products

    Bajaj Finserv customers can approach the company for queries related to other products offered such as loans, insurance etc. Customers can choose to speak to operators in English, Hindi, Marathi, Bengali, Oriya, Gujarati, Tamil, Kannada, Malayalam or Telugu. For those calling from numbers not registered with Bajaj Finserv, it is advisable to keep the 7 digit customer ID at hand. Queries can be addressed by calling the number mentioned below:

    Bajaj Finserv helpline 020 39574151

    Bajaj Finserv Customer Care Through Email

    In addition to calling the helplines for assistance, customers can also choose to email Bajaj Finserv regarding any queries or questions they might have. Customers can write to wecare@bajajfinserv.in quoting their customer ID, the loan account number or registered mobile number in the email. It is advisable to email the company from the registered email address for a prompt response.

    Bajaj Finserv usually takes 2 working days to reply to email queries.

    Bajaj Finserv Customer Care through SMS

    Queries relating to products and services offered by Bajaj Finserv can be addressed through SMS as well. The company offers customers the option of merely sending an SMS to access information such as loan details, account statements, branch details etc. Customers can SMS their queries on the following number:

    SMS HELP to +91 9227564444 along with the relevant keywords based on the type of query. The keywords for services offered through SMS are given below:

    Keywords Information
    LAN For loan account information (LAN)
    SOA For statement of account
    CUSTID For customer ID
    LIMIT To know the EMI card limit
    EXPERIA To know the username and password of the customer portal
    EMI To know the monthly EMI details
    PIN To know the EMI card PIN number
    LAN To view loan details
    VAN To get virtual account details
    NOC For a No Objection Certificate (NOC) on closing a loan
    UPDEMAIL To update email address
    GETADD To know current mailing address as per company records
    GETEMAIL To know current email address as per company records
    TAN To know TAN number
    REPSCH To access the repayment schedule
    BRANCH For nearest branch information
    PAYBRAN To know the nearest payment branch
    VAN To know the Flexi virtual account number

    Bajaj Finserv Grievance Redressal

    Customers who wish to register a complaint or notify the company regarding a grievance can contact the company through offline as well as online means. The processes for both are given in detail below.

    Step 1: Online Complaint Form

    Bajaj Finserv customers can register a grievance online by filling out the online complaint form that is available on the Bajaj Finserv website. The online complaint form has a number of sections that the customer is required to fill in before the request is sent to the company. The various sections in the complaint form are listed below:

    • Type of product- the customer is required to choose the type of product from a drop down menu.
    • Name- the customer is required to enter his/her name as per company records.
    • Loan account number/application reference number- in case of a complaint regarding a loan or existing application, the customer is required to enter the applicable reference number.
    • Date of birth.
    • Mobile or phone number- the registered mobile number or phone number is to be provided.
    • Email ID- the registered email address.
    • Query subject.
    • Query details- the customer is required to explain the nature of the complaint being raised.

    Once the above information has been filled in, the customer can submit the online form. He/she will receive an acknowledgement of the same and can expect a reply within 2 working days.

    Step 2: Grievance Redressal Team

    In the event of no resolution within 10 working days of raising the online query, the customer can choose to write to the grievance redressal team. This can also be done if the customer is not satisfied with the resolution of the query. The grievance redressal team can be reached at grievanceredressalteam@bajajfinserv.in and the grievance will be addressed by the Grievance Redressal Officer.

    Step 3: Customer Experience Head

    If there is no resolution from the grievance redressal team within 3 working days, the customer can write to the National Head, Customer Experience at the following email address:

    customerexperiencehead@bajajfinserv.in

    Step 4: Department of Non-Banking Supervision (DNBS), Reserve Bank of India

    If there is no resolution from the National head of Customer Experience within 1 month of writing to him, the customer can choose to escalate the matter and write to the officer-in-charge of the Regional Office of DNBS at the Reserve Bank of India at the below mentioned address:

    Officer-in-charge,

    Reserve Bank of India,

    Regional Office, DNBS,

    Fourth Floor, opposite Mumbai Central Station,

    Byculla,

    Mumbai-400008.

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