Bajaj Finserv has a separate contact number for queries related to any credit cards they offer. The number which you can call is 022 – 71190900.
If you are not able to reach the customer care via phone, you can also write to Bajaj Finserv at firstname.lastname@example.org.
The customer care number for Bajaj Finserv for all your queries is 020 3957 5152. You can call this number from your registered mobile number. If you are not calling from your mobile number, you must provide your customer ID or your EMI card number.
Bajaj Finserv is among the largest insurance companies in the country offering insurance policies for various products. To raise a complaint or ask a query, you can get in touch with the company representatives with the details given below.
Other Ways to Contact Customer Care
Via Phone Call
For existing customers of Bajaj Finserv, you can contact the Interactive Voice Response (IVR) 020 3957 4151 which is available in 10 languages: English, Kannada, Hindi, Tamil, Bengali, Guajarati, Punjabi, Marathi, Telugu, and Malayalam.
On placing the call, you will need to enter your customer ID after which you can choose your query option. Please note that charges will be applicable for placing this call.
You can also write an email to email@example.com if you prefer your query to be answered in writing.
Virtual Assistance BLU
BLU is a virtual assistant chat support bot which helps you resolve any kind of queries you might have about credit cards and customer care. BLU is available 24/7 and gives instant responses.
Missed Call Service
With the Missed Call Service by Bajaj Finserv, you can call +91 98108 52222 and get details about your previous 3 interactions with the company via SMS.
Bajaj Finserv App
With the mobile app of Bajaj Finserv, you can get access to all the services and products offered by the company.
Send an SMS to +91 92275 64444 from your registered mobile number with the appropriate keyword to have your query answered.
The list of keywords is mentioned below:
|AP||Receive the download URL for mobile app|
|UPDEMAIL (New Email ID)||With this, know your current email address|
|GETEMAIL||Know your current email address|
|CUSTID||This is for your customer ID|
|GETADD||To know your current mailing address|
|EMI LAN||Know your loan/EMI details|
|LAN||To Know your loan account number (LAN)|
|PIN||Know your 4-digit EMI Card|
|EXPERIA||Know your customer portal-Experia username and password.|
|NOC||Get the No Objection Certificate (NOC) on loan closure.|
|SOA||Get your Statement of account (SOA)|
|FEEDBACK||Provide your valuable feedback|
|REPSCH||Know your Repayment schedule|
|SAT N||Provide negative feedback|
|SAT Y||Provide positive feedback|
Credit Card Grievance Redressal Procedure
First Level: For the first level of grievance redressal, you can contact the customer care or send an e-mail to the customer care e-mail ID. Your queries should be resolved within 7 working days. If you do not receive a response or you are not satisfied with the response, you can send an e-mail stating your concern to firstname.lastname@example.org
Second Level: If you are not satisfied with your Level 1 response within 48 hours, you can post your complaint to the head of the customer service team at Bajaj Finserv. You can communicate your concern via mail to email@example.com. If not, you can also send your compliant through post to the following address:
Bajaj Housing Finance Limited,
5th Floor, B2 Cerebrum IT Park,
Kumar City Kalyani Nagar Pune,
Third Level: If the customer care service is not able to provide the answers and assistance you require within 7 working days, you can address your concerns to the National Housing Bank at the following address:
Department of Regulation and Supervision,
(Complaint Redressal Cell),
4th Floor, Core-5A, India Habitat Centre,
New Delhi- 110003.