Santa Claus comes around just once a year. In the meantime, there are Credit Cards.
  • Bajaj Finserv Credit Card Customer Care

    Bajaj Finserv is a leading NBFC (Non-Banking Financial Company) that provides a range of services in the credit and general financial services. Founded in 2007, the company has expanded its offerings and now provides insurance, investment as well as loans and to customers.

    In the event of their customers experiencing any difficulty with a product or service, Bajaj Finserv offers them dedicated helplines and assistance. Given below are details of the various channels the company offers customers with regard to assistance as well as grievance redressal.

    Bajaj Finserv Customer Care Helpline for Card-Related Queries

    Bajaj Finserv customers who seek information or clarification for any EMI credit card related queries can contact the company at the following number:

    Bajaj Finserv EMI card helpline 020 39575152

    Bajaj Finserv Customer Care Helpline Number for Other Products

    Bajaj Finserv customers can approach the company for queries related to other products offered such as loans, insurance etc. Customers can choose to speak to operators in English, Hindi, Marathi, Bengali, Oriya, Gujarati, Tamil, Kannada, Malayalam or Telugu. For those calling from numbers not registered with Bajaj Finserv, it is advisable to keep the 7 digit customer ID at hand. Queries can be addressed by calling the number mentioned below:

    Bajaj Finserv helpline 020 39574151

    Bajaj Finserv Customer Care Through Email

    In addition to calling the helplines for assistance, customers can also choose to email Bajaj Finserv regarding any queries or questions they might have. Customers can write to wecare@bajajfinserv.in quoting their customer ID, the loan account number or registered mobile number in the email. It is advisable to email the company from the registered email address for a prompt response.

    Bajaj Finserv usually takes 2 working days to reply to email queries.

    Bajaj Finserv Customer Care through SMS

    Queries relating to products and services offered by Bajaj Finserv can be addressed through SMS as well. The company offers customers the option of merely sending an SMS to access information such as loan details, account statements, branch details etc. Customers can SMS their queries on the following number:

    SMS HELP to +91 9227564444 along with the relevant keywords based on the type of query. The keywords for services offered through SMS are given below:

    Keywords Information
    LAN For loan account information (LAN)
    SOA For statement of account
    CUSTID For customer ID
    LIMIT To know the EMI card limit
    EXPERIA To know the username and password of the customer portal
    EMI loan acc no To know the monthly EMI details
    PIN To know the EMI card PIN number
    LAN loan acc no To view loan details
    VAN new email id To get virtual account details
    NOC For a No Objection Certificate (NOC) on closing a loan
    UPDEMAIL new email id To update email address
    GETADD To know current mailing address as per company records
    GETEMAIL To know current email address as per company records
    TAN To know TAN number
    REPSCH To access the repayment schedule
    BRANCH ZIPCODE For nearest branch information
    PAYBRAN ZIPCODE To know the nearest payment branch
    VAN To know the Flexi virtual account number

    Bajaj Finserv Grievance Redressal

    Customers who wish to register a complaint or notify the company regarding a grievance can contact the company through offline as well as online means. The processes for both are given in detail below.

    Step 1: Online Complaint Form

    Bajaj Finserv customers can register a grievance online by filling out the online complaint form that is available on the Bajaj Finserv website. The online complaint form has a number of sections that the customer is required to fill in before the request is sent to the company. The various sections in the complaint form are listed below:

    • Type of product- the customer is required to choose the type of product from a drop down menu.
    • Name- the customer is required to enter his/her name as per company records.
    • Loan account number/application reference number- in case of a complaint regarding a loan or existing application, the customer is required to enter the applicable reference number.
    • Date of birth.
    • Mobile or phone number- the registered mobile number or phone number is to be provided.
    • Email ID- the registered email address.
    • Query subject.
    • Query details- the customer is required to explain the nature of the complaint being raised.

    Once the above information has been filled in, the customer can submit the online form. He/she will receive an acknowledgement of the same and can expect a reply within 2 working days.

    Step 2: Grievance Redressal Team

    In the event of no resolution within 10 working days of raising the online query, the customer can choose to write to the grievance redressal team. This can also be done if the customer is not satisfied with the resolution of the query. The grievance redressal team can be reached at grievanceredressalteam@bajajfinserv.in and the grievance will be addressed by the Grievance Redressal Officer.

    Step 3: Customer Experience Head

    If there is no resolution from the grievance redressal team within 3 working days, the customer can write to the National Head, Customer Experience at the following email address:

    customerexperiencehead@bajajfinserv.in

    Step 4: Department of Non-Banking Supervision (DNBS), Reserve Bank of India

    If there is no resolution from the National head of Customer Experience within 1 month of writing to him, the customer can choose to escalate the matter and write to the officer-in-charge of the Regional Office of DNBS at the Reserve Bank of India at the below mentioned address:

    Officer-in-charge,

    Reserve Bank of India,

    Regional Office, DNBS,

    Fourth Floor, opposite Mumbai Central Station,

    Byculla,

    Mumbai-400008.

      

    Display of any trademarks, tradenames, logos and other subject matters of intellectual property belong to their respective intellectual property owners. Display of such IP along with the related product information does not imply BankBazaar's partnership with the owner of the Intellectual Property or issuer/manufacturer of such products.

    Bajaj Finserv Credit Card Customer Care Reviews

    • Bank Bazaar Credit Card
      "Got my free credit card through Bank bazaar"
      0.5 5.0/5 "Blown Away!"
      I got my new credit card from Bank bazaar based on my credit score . When I am checking free credit score in their portal , I got a call from the sales team . Based on my score there was a life time free card is available . Then I decided to go with this card .
      Was this review helpful? 0
      , coimbatore
      Reviewed on Apr 24, 2019
    • Bank Bazaar Credit Card
      "Excellent service"
      0.5 5.0/5 "Blown Away!"
      I have been using bank bazaar service for first time, i came to know about this bank bazaar service through on line,i am happy with their service and i have applied for credit card from them, i have not faced any issue or difficulty in that getting my credit card, whole process when smoothly and i have used mobile application it is easy to access.
      Was this review helpful? 0
      , new delhi
      Reviewed on Apr 24, 2019
    • Punjab National Bank Credit Card
      "Good"
      0.5 3.0/5 "Satisfactory"
      I have one more credit card last two years from punjab national bank , this is free card , but I am not satisfied with credit limit just 10k after using 1.6years then increase only 10k , now credit limit is 20k , and their customer service is good ,
      Was this review helpful? 0
      , new delhi
      Reviewed on Apr 24, 2019
    • RBL Bank Credit Card
      "Very good"
      0.5 4.0/5 "Great!"
      Their customer service is not good I try but every time call is not going , I have taken one RBL credit card here is credit limit is 45k not much happy ,last one years I have this credit card , I am not getting any offer , and I dont know this is charges or free , but I am satisfied with this credit card ,
      Was this review helpful? 0
      , new delhi
      Reviewed on Apr 24, 2019
    • HDFC Bank Credit Card
      "Average card"
      0.5 3.0/5 "Satisfactory"
      I have been applied for HDFC BUSINESS MONEYBACK credit card for recently, they have not charged me annual fee as it is life time free credit card, the credit limit which they have given to me was okay, the card came on time there was no delay or issue in getting card.
      Was this review helpful? 0
      , new delhi
      Reviewed on Apr 24, 2019
    • YES Bank Credit Card
      "Not upto the expectation"
      0.5 3.0/5 "Satisfactory"
      Yes bank has not given me the expected credit limit when I was promised before buying this credit card . I am not received any promotional offers for this card . But the executive has given big hype about having and using this card . There will be huge credit limit and so many offers will be available .
      Was this review helpful? 0
      , coimbatore
      Reviewed on Apr 24, 2019
    • Bank Bazaar Credit Card
      "Average service"
      0.5 3.0/5 "Satisfactory"
      I came to know about bank bazaar service through on line, this is my first time i have been availing their service, their website is good, but one thing i would like to suggest them is that stop doing too much of spamming call, i use to get too much of call from them.
      Was this review helpful? 0
      , bangalore
      Reviewed on Apr 24, 2019
    • RBL Bank Credit Card
      "Need improve their customer care"
      0.5 5.0/5 "Blown Away!"
      I am happy with the service of RBL bank, but i am not happy with their customer care service they are not up to the mark, as i use to get too much call a day i use to get call up to 40-50 times, and there is language barrier as well, they do not speck English properly,i have been using this card from past one and half years,but from last 3 months i face this issue.
      Was this review helpful? 0
      , bangalore
      Reviewed on Apr 24, 2019
    • American Express Credit Card
      "Outlets should be increase"
      0.5 3.0/5 "Satisfactory"
      I hold Amex credit card from long time, but i am not happy with the card, their service is good, but it is not useful for me, they should increase in many outlet this card, even i do transaction in on line, i could not do online transactions as it use to show as invalid offers for amex card.
      Was this review helpful? 0
      , bangalore
      Reviewed on Apr 24, 2019
    • ICICI Bank Credit Card
      "Need to increase the Credit Limit"
      0.5 5.0/5 "Blown Away!"
      I am using ICICI credit card for 3 and half years, its a good one to use, but while applying they provided credit limit as 15 thousands post that they increase to 25 only, i would like to suggest to provide more credit limit, mean while the customer service was good.
      Was this review helpful? 0
      , chennai
      Reviewed on Apr 24, 2019
    • Bank Bazaar Credit Card
      "Excellent service"
      0.5 5.0/5 "Blown Away!"
      I came to know about bank bazaar service through on line, this is my first time i have been applied for their service, their mobile application is good,it is user friendly application, but one thing i would like to suggest them is that they should reduce the call flow.
      Was this review helpful? 0
      , bangalore
      Reviewed on Apr 24, 2019
    • Bank Bazaar Credit Card
      "Overall experience is good"
      0.5 4.0/5 "Great!"
      The customer services and response is good at Bankbazaar. I got regular messages about the updates. The website is good and it is easy to use and understand. There were follow up calls as well. It was easy to get the details of the banks and their offers too.
      Was this review helpful? 0
      , bangalore
      Reviewed on Apr 24, 2019
    • IndusInd Bank Credit Card
      "Average card"
      0.5 3.0/5 "Satisfactory"
      I have been using Indusind bank credit card for recently, they have not charged me annual fee as it is life time free credit card, i am not happy with the credit limit they have given me less credit limit, like they said 75,000 i will be getting so far but after that they have just given me 50,000 as an limit, the reason for choosing this card is for their offers for shopping and movie tickets, there was much delay in getting loan, there was wrong information was given , the pin got generated after 15 days.
      Was this review helpful? 0
      , bangalore
      Reviewed on Apr 24, 2019
    • HDFC Bank Credit Card
      "Good. Can do better"
      0.5 3.5/5 "Pretty good"
      The documents was taken on time for the credit card. The updates was not done for me. I had to call the person who took the documents and I was told that the paper work is processed and I will get the card in few days. The follow up calls was not there with HDFC Bank. There are charges annually for the card.
      Was this review helpful? 0
      , bangalore
      Reviewed on Apr 24, 2019
    • Bank Bazaar Credit Card
      "Good"
      0.5 4.0/5 "Great!"
      I came to know about bank bazaar through my friend because this is the good financial product, so once i download the app i repeatedly getting calls from bank bazaar, i would like to suggest to get minimum the calls. The best part of bank bazaar which i would like to share is providing the amazon voucher offer.
      Was this review helpful? 0
      , chennai
      Reviewed on Apr 24, 2019
    • HDFC Bank Credit Card
      "Good reward point"
      0.5 4.0/5 "Great!"
      I got my HDFC credit card very recently . in HDFC also I am not happy with the credit limit . I thought HDFC has a great brand value they always fulfill the customers requirement . But interms of credit point they made me so happy with that . Their credit point has some value .
      Was this review helpful? 0
      , new delhi
      Reviewed on Apr 24, 2019
    • SBI Cards Credit Card
      "Good card"
      0.5 5.0/5 "Blown Away!"
      I hold SBI credit card from long time, They have not charged me annual fee, they use to give good offers in shopping, i am happy with the credit limit which they have given to me, they use to give good offers based on my requirement so far i did not face any issue.
      Was this review helpful? 1
      , bangalore
      Reviewed on Apr 24, 2019
    • Bank Bazaar Credit Card
      "High level customer service"
      0.5 3.5/5 "Pretty good"
      Bank bazaar has proved strongly they are the masters of digital shopping . They know the nook and corner of the business strategy . I am so thankful for the bank bazaar customer service and guiding me a correct credit card according to my taste .
      Was this review helpful? 0
      , new delhi
      Reviewed on Apr 24, 2019
    • ICICI Bank Credit Card
      "Overall good"
      0.5 4.0/5 "Great!"
      I bank with ICICI Bank for a credit card. The customer services and response is good and there are good offers as well. Just that the credit limit is less. Else there are no hassles while using the card. The transactions are smooth and easy and no issues.
      Was this review helpful? 0
      , hyderabad
      Reviewed on Apr 24, 2019
    • American Express Credit Card
      "Completely disappointed with the credit limit"
      0.5 2.0/5 "Expected more"
      Highly disappointed with the American express service . When I am taking a card with very high interest with them they given a credit limit of only 25 k. I though it was a international credit card, their limit also will be in higher scale . But complete collapse of my dream .
      Was this review helpful? 0
      , new delhi
      Reviewed on Apr 24, 2019
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