Santa Claus comes around just once a year. In the meantime, there are Credit Cards.

ICICI Bank Credit Card Customer Care Number

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For all your credit card queries and concerns, you can contact ICICI’s credit card customer care by using any of the methods mentioned here. You can also contact the customer care centre if you are looking to find the best credit card for you or if you are looking to apply for a credit card as well.

ICICI 24x7 Credit Card Customer Care Toll-Free Numbers

Use these toll-free numbers to contact a customer care executive:

For previously unresolved queries, not more than 3 months old, dial:

  • 1800 200 3344 (this number is operational from Monday to Friday between 9:00 a.m. and 6:00 p.m. Ensure that you have the numeric digits of the Service Request Number handy before you call).

City-Wise Tolled Customer Care Numbers

You can contact a customer care official in your city by dialling these numbers:

Location* Contact Number
Andhra Pradesh 7306667777
Assam 9864667777
Bihar 8102667777
Patna 0612 3366777
Chattisgarh 9098667777
Raipur 0771 3366777
Delhi 011 33667777
Goa 9021667777
Panaji 0832 3366777
Gujarat 8000667777
Ahmedabad 079 33667777
Haryana 9017667777
Gurgaon 0124 3366777
Himachal Pradesh 9817667777
Shimla 0177 3366777
Jammu and Kashmir 9018667777
Jharkhand 8102667777
Ranchi 0651 3366777
Karnataka 8088667777
Bangalore 080 33667777
Kerala 9020667777
Ernakulam 0484 3366777
Madhya Pradesh 9098667777
Bhopal 0755 3366777
Maharashtra 9021667777
Mumbai 022 33667777
Odisha 9692667777
Bhubaneshwar 0674 3366777
Punjab 7307667777
Chandigarh 0172 3366777
Rajasthan 7877667777
Jaipur 0141 3366777
Tamil Nadu 7305667777
Chennai 044 33667777
Telangana 7306667777
Hyderabad 040 33667777
Uttar Pradesh 8081667777
Lucknow 0522 3366777
Uttarakhand 8081667777
Dehradun 0135 3366777
West Bengal 8101667777
Kolkata 033 33667777

*Note: States and their corresponding numbers have been highlighted.

ICICI Credit Card Enquiries

In Case of Card Theft: In case your credit card has been stolen or is lost, please report the loss to a customer care official by calling any of the numbers provided above. If you wish, you can request for a replacement credit card during the same call itself.

You can also use the mobile application to block the card or visit your nearest branch to block the use of your card.

Alternatively, you can block your credit card by logging in to your internet banking account.

In Case of Your Card Being Blocked: If your card has been blocked, you will have to request for a replacement card by calling the customer care centre from your mobile number. Ensure that you place the call between 7:00 a.m. and 9:00 p.m. The first delivery of your replacement card will be attempted within 5 business days of your request being placed.

In Case of Card Needing to be Re-Dispatched: If your card has been returned to ICICI because it couldn’t be delivered, you can request for a re-dispatch of your card by logging into your internet banking account or by calling customer care on any of the numbers mentioned earlier.

If you decide to call customer care, ensure that you do so from 7:00 a.m.to 9:00 p.m.

ICICI Bank Credit Card Toll-Free International Helpline Numbers

For those of you who bank with ICICI while overseas, here are the international helpline numbers you can call. Before you do so, here are a couple of things to keep in mind:

  • You will need a debit card for authentication purposes.
  • If you do not have a debit card or PIN, you can request for one by navigating to the service request page on the ICICI website.
Location Contact Number
USA 1866 ICICI 4U
UK 0 8081 314 151
Singapore 800 101 2553
Canada 1866 ICICI 4U
Australia 0011 800 0424 2448
UAE 8000 9114 001
Bahrain 800 04 877/+973 17 576 161
Belgium 00 800 0424 2448
Finland 990 800 0424 2448
France 00 800 0424 2448
Germany 00 800 0424 2448
Ireland 00 800 0424 2448
Italy 00 800 0424 2448
Luxembourg 00 800 0424 2448
Netherlands 00 800 0424 2448
Portugal 00 800 0424 2448
Spain 00 800 0424 2448
Hong Kong +852 22342651/+852 22342655
Sri Lanka +94 11 4242448
Russia +7 495 981 4988

Here are other numbers that could be useful:

If you would rather a customer service executive give you a call, you can request for a free call back facility.

Other Ways for NRIs to Get in Touch

  • Email: nri@icicibank.com.
  • Service request: Navigate to the Service Request page on the ICICI website and raise your concerns by selecting the options that best describe your query.
  • Web chat: Log into your internet banking account and chat with a representative.
  • Visit an overseas branch: You can visit any of the following overseas branches to have your credit card queries addressed:
Location Address
Kingdom of Bahrain Bahrain Branch ICICI Bank Ltd. Manama Centre, Manama Kingdom of Bahrain Tel: +973 17 576 161 Fax: +973 17 221 200
Bangladesh Bangladesh Representative Office ICICI Bank Ltd., 12th floor, Unique Trade Center (UTC Building), 8 Panthapath, Dhaka -1215 Tel: +8802 8155392/409 Fax: +8802 8143424
Canada Canada Subsidiary ICICI Bank Canada, Don Valley Business Park 150 Ferrand Drive, Suite 700, Toronto, ON M3C 3E5 Tel: +1 416 360 0909 Fax: +1 647 436 1178
China China Representative Office ICICI Bank Ltd., RM 2585, 25/F, Wheelock Square, 1717 Nanjing West Road, Jingan District, Shanghai 200 040, China Tel: +86 21 61575169 / 70 Fax: +86 21 61575388
Dubai Dubai Representative Office ICICI Bank Ltd., Suite No. 404, The Business Centre Building, Khalid Bin Al Waleed Street, Near Burjuman, P O Box: 28758, Dubai, U.A.E. Tel: +8000 9114 001 (toll-free) Fax: +971 4 396 6994
Abu Dhabi Abu Dhabi Representative Office ICICI Bank Ltd., No.107-108, Al Otaiba Towers, Mashreq Bank-Siemens Building, Electra Street, P O Box: 31276, Abu Dhabi, U.A.E. Tel.: 8000 9114 001 (toll-free) Fax: +971 2 622 8410
Hong Kong Hong Kong Unit 1504B-1505, Level 15, International Commerce Centre, 1 Austin Road West, Kowloon, Hong Kong Tel: +(852) 2234 2651/2234 2655 Fax: +(852) 2234 7613
Singapore Singapore Branch ICICI Bank Ltd. 9 Raffles Place, #50-01 Republic Plaza, Singapore- 048619 Tel: +65 6723 9288 Fax: +65 6723 9268
South Africa South Africa Representative Office ICICI Bank Limited 3rd floor, West Building, 88, Stella Street, Sandown, Sandton, Johannesburg 2196 PO Box 78261, Sandton, Johannesburg 2146 Tel: +27 11 6767800 (Board) Fax: +27 11 7839748 (Board)
Sri Lanka Sri Lanka Branch ICICI Bank Ltd. 58, Dharmapala Mawatha, Colombo 07, Sri Lanka Tel: +94 11 4242448
The United Kingdom UK Subsidiary ICICI Bank UK PLC Please check the ICICI UK website for more details about the branch offices.

ICICI Email Address

Get in touch with ICICI by sending an email to:

  • Customer.care@icicibank.com

Alternatively, you can raise a first-level complaint (i.e., this is the first complaint you are raising with respect to a particular concern), by following these steps:

  • Navigate to the ‘Complaints’ section on the ‘Feedback’ page.
  • Select ‘Email’ and fill in the details required.
  • Use the email ID you have registered with the bank to expedite your complaint.

ICICI Credit Card Grievance Redressal

To ensure that all customer queries and complaints are addressed in a timely manner, the bank has a grievance redressal policy in place.

If you have contacted a customer service executive via phone, email, a service request form, or by going to the branch, but are not satisfied with the solution to your problem (or you haven’t received any solution), you can follow these steps:

  • Download the complaint form from the website, fill it up, and send it to Mr Subhendu Tripathy. The address is: 
    • Mr Subhendu Tripathy, 

      ICICI Bank Ltd., 

      Phone Banking Centre, 

      ICICI Bank Tower, 

      Financial District, Gachibowli, 

      Hyderabad 500032 

  • You will receive a response within 4 working days of the form being received by the bank.
  • You can alternatively send a Service Request form to Mr Tripathy.
  • If you aren’t satisfied with the solution provided by the Grievance Redressal Officer, you can reach out to the Principal Nodal Officer, Mr Vinayak M More.

ICICI Nodal Office Contact Details

You can escalate your complaint to the principal nodal officer if you aren’t satisfied with the solution you have received from prior channels.

Here are the contact details of the principal nodal officer:

  • Email: headservicequality@icicibank.com
  • Address:
  • The Principal Nodal Officer

    ICICI Bank Ltd.

    Bandra Kurla Complex

    Mumbai 400051

Write to ICICI Bank

Pen down your queries and address it to:

ICICI Bank Limited,

ICICI Phone Banking Centre,

ICICI Bank Tower, 7th floor,

Survey no: 115/27, Plot no.12,

Nanakramguda, Serilingampally,

Hyderabad 500032

Registered office:

ICICI Bank Tower,

Near Chakli Circle, Old Padra Road,

Vadodara 390007,

Gujarat, India

Corporate office:

ICICI Bank Towers,

Bandra-Kurla Complex,

Mumbai 400 051

Other Ways to Get in Touch with ICICI

Via SMS

If you are unhappy with any service at your branch or have a query that is yet to be addressed, SMS ‘UNHAPPY’ and send it to 5676766.

A bank representative will get back to you within two business days.

Contact the business head

You can also contact Mr S. Roy, the business head for credit cards and personal loans to ensure that your concerns have been addressed adequately. His contact details are:

  • Telephone: 022 39337932 (you can call him between 10:00 a.m. and 5:00 p.m. from Monday to Friday, except bank holidays).
  • Email: headcreditcards@icicibank.com (you should ideally receive a response within 4 business days from the date of the business head receiving your e-mail).

If you aren’t happy with the solution provided by the principal nodal officer, you can also reach out to the banking ombudsman appointed by the Reserve Bank of India.

FAQs

  1. Can I contact customer care to get my credit card statements for income tax purposes?
  2. Yes, you can call customer care to get your credit card statements for income tax purposes. Alternatively, you can download your statement from your internet banking or mobile banking account.

  3. How do I cancel my ICICI credit card?
  4. You can cancel your credit card account by calling customer care or sending an email to customer.care@icicibank from your registered email id. Keep in mind that your card account will be closed only if you have paid all outstanding dues on your card.

  5. What do I do if my credit card isn’t working at a point of sales terminal?
  6. In such cases, first, make sure that you have entered the right PIN and that the card has not expired. If there is no problem with regards to the PIN or the expiry date on the card, you can call customer care. Ensure that you place the call anywhere between 7:00 a.m. and 9:00 p.m.

News About ICICI Credit Card Customer Care

  • Credit Card Deals During The Vivo Carnival Sale On Amazon

    Customers looking to purchase a new Vivo smartphone can do so while availing attractive benefits during the Vivo Carnival sale on Amazon from 11th December to 13th December. Customers would be able to save up to Rs.11,400 on the phones during this special sale.

    They can also avail exchange benefits of up to Rs.4,000 on the phones. Customers using ICICI debit or credit cards would get an instant discount of 5% if they opt for the EMI option. For HDFC debit and credit card users, there’s an instant discount of Rs.5,000 on all kinds of transactions.

    The recently launched Supernova Red colour variant of the Vivo V11 Pro can be purchased on EMI starting at Rs.2,166 per month. There’s also an exchange discount of up to Rs.2,000 on the smartphone. The offer price for the Vivo V9 Pro is Rs.17,999 and the EMI options on the phone start at Rs.2,998 per month along with an exchange benefit of up to Rs.2,000.

Credit Card Customer care By Bank

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ICICI Bank Credit Card Customer Care Reviews

Page 1 of 50 1 2 3 4 5
  • ICICI Bank Credit Card
    "Good"
    ICICI BANK
    0.5 3.0/5 "Satisfactory"
    I am using a credit card from ICICI Bank. I have been using this almost 4 months. It is a lifetime free card and credit limit is very low, it is only Rs. 29 thousand. There is cashback offer and other benefits. ICICI bank customer service is really good.
    Was this review helpful? 1
    , kolkata
    Reviewed on Jul 17, 2019
  • ICICI Bank
    ICICI Bank Credit Card
    "Convenient card"
    ICICI BANK
    0.5 4.5/5 "Excellent!"
    ICICI BANK is giving good benefit for American Express Coral credit card and am using it for almost 1.5 years. The credit limit is fine and there is no annual fee. The customer service is excellent. The rate of interest should be reduced for late payments. Am getting 2 free movie tickets every months.
    Was this review helpful? 0
    , hyderabad
    Reviewed on Jul 17, 2019
  • ICICI Bank Credit Card
    "Excellent card"
    ICICI BANK
    0.5 5.0/5 "Blown Away!"
    I have been holding ICICI bank credit card from long time, they have not charged me annual fee as it is life time free credit card, their service is good, they did not charged me any hidden charges, they have given me good credit limit as per my expectation, they use to give good offers.
    Was this review helpful? 0
    , hyderabad
    Reviewed on Jul 17, 2019
  • ICICI Bank Credit Card
    "Good card"
    ICICI BANK
    0.5 4.0/5 "Great!"
    I have been holding ICICI bank from long time, they have not charged me annual fee as it is life time free credit card, the credit limit which they have given to me was sufficient, they have given me limit as per my expectation, their service is good.
    Was this review helpful? 0
    , hyderabad
    Reviewed on Jul 17, 2019
  • ICICI Bank Credit Card
    "Good Service"
    ICICI BANK
    0.5 4.0/5 "Great!"
    I am using ICICI Bank credit card which i have taken directly through Bank .I am using this credit card for the past 3 years ,I have got very good credit limit and the card process was clearly explained by the agent ,I have got this credit card on time .This is a free card and also got a very good customer service as well .
    Was this review helpful? 0
    , bangalore
    Reviewed on Jul 16, 2019
  • ICICI Bank Credit Card
    "Good"
    ICICI BANK
    0.5 5.0/5 "Blown Away!"
    I am using ICICI bank credit card for more than four years which was processed directly to bank. It is an annual fee chargeable card and the fee is high for this card. The credit limit is good which was given from bank. Overall it is a good service.
    Was this review helpful? 0
    , mumbai
    Reviewed on Jul 16, 2019
  • ICICI Bank Credit Card
    "Good Service"
    ICICI BANK
    0.5 5.0/5 "Blown Away!"
    I have ICICI Bank credit card which was directly taken through Bank .I am using this credit card for the past 8 years ,The credit limit was really good and there was no difficulties faced so far on using this card .This card was a chargeable one and also customer service was really good as well .
    Was this review helpful? 0
    , hyderabad
    Reviewed on Jul 16, 2019
  • ICICI Bank Credit Card
    "Average card"
    ICICI BANK
    0.5 3.0/5 "Satisfactory"
    I have been holding my ICICI bank credit card , they have not charged any annual fee in this card as it is life time free credit card, and i am happy with my credit limit which they have given me in this card and there service is too good and they provide good offers in maximum product
    Was this review helpful? 0
    , gurgaon
    Reviewed on Jul 16, 2019
  • ICICI Bank Credit Card
    "Good Service"
    ICICI BANK
    0.5 5.0/5 "Blown Away!"
    I have ICICI Bank Of India credit card which was applied through Bank directly .I am using this credit card for the past 5 months only and there was no drawbacks faced so far .The credit limit was really good and this was a Chargeable card ,The agent gave all the required details about the card process .I am satisfied with the service.
    Was this review helpful? 0
    , new delhi
    Reviewed on Jul 15, 2019
  • ICICI Bank Credit Card
    "Average"
    ICICI BANK
    0.5 3.5/5 "Pretty good"
    I have been using ICICI credit card from past 20 years and my credit limit was 1 Lakh at that time which was nominal. But their service is poor when i applied they said me that it was life time free card but after 1 year annual charges were charged which as not informed to me while applying. So i have closed my card
    Was this review helpful? 0
    , hyderabad
    Reviewed on Jul 14, 2019
  • ICICI Bank Credit Card
    "Good"
    ICICI BANK
    0.5 4.0/5 "Great!"
    I have selected ICICI platinum credit card past 1.5 year Customer service is good and responsive ,EMI option.while documents submitted through executive so there is no delay receive credit card .sufficient limit is provide from banker end. All notification email and message . While filling petrol pump i will receive rewards points. The annual charge Rs 350. While spending Rs 30,000 1 st year annual chargers waiver off.
    Was this review helpful? 0
    , bangalore
    Reviewed on Jul 14, 2019
  • ICICI Bank Credit Card
    "GOOD"
    ICICI BANK
    0.5 4.5/5 "Excellent!"
    I have selected ICICI bank coral credit card before 6 months ago using this credit card .Customer service is good and responsive .Based saving account i received credit card sufficient limit is provide from banker end . Mobile application user friendly
    Was this review helpful? 0
    , hyderabad
    Reviewed on Jul 13, 2019
  • ICICI Bank Credit Card
    "Good"
    ICICI BANK
    0.5 4.0/5 "Great!"
    I am using a credit card from ICICI Bank. I received the card on time. Annual fee is application. I pay Rs. 400 for annual charges. Credit limit is nominal. There is reward points and cash back offers. ICICI Bank customer service is really good.
    Was this review helpful? 0
    , chennai
    Reviewed on Jul 13, 2019
  • ICICI Bank Credit Card
    "Good service"
    ICICI BANK
    0.5 4.5/5 "Excellent!"
    I have selected ICICI my trip platinum credit card past 2 months ago , sufficient limit is is provide from baker end , annual Rs 500. Payment wil be get credits quickly. Documents submitted through executive so there is no delay receive credit card . customer service is good and responsive , all notification message an email communication from banker end .
    Was this review helpful? 0
    , chennai
    Reviewed on Jul 13, 2019
  • ICICI Bank Credit Card
    "Major improvement required on helpdesk"
    ICICI BANK
    0.5 4.0/5 "Great!"
    I was trying to reach the ICICI customer service but I couldn't connect with them on time, the IVR is not upto the mark and unable to speak to their customer service, they need lots of improvement on their help desk. The offers are okay as like other card.
    Was this review helpful? 1
    , chennai
    Reviewed on Jul 12, 2019
  • ICICI Bank Credit Card
    "Need more information custome servcie "
    ICICI BANK
    0.5 3.0/5 "Satisfactory"
    I have selected ICICI platinum credit credit using through past 10 year ago.customer service is good . While document submitted through executive so there is no delay receive credit card and EMI option is applicable . while transaction no reward points and cash back offer .Its is life time credit card .There is no sufficient limit is provide from banker end.
    Was this review helpful? 0
    , chennai
    Reviewed on Jul 12, 2019
  • ICICI Bank Credit Card
    "Excellent"
    ICICI BANK
    0.5 5.0/5 "Blown Away!"
    I have selected icici platinum credit card using through past 10year ago .while transaction through online i will receive rewards point and cash offer.EMI option applicable.Customer service is good and responsive sufficient limit is provide from banker end.
    Was this review helpful? 0
    , pune
    Reviewed on Jul 12, 2019
  • ICICI Bank Credit Card
    "Overall no issues"
    ICICI BANK
    0.5 5.0/5 "Blown Away!"
    It is a good experience with ICICI Bank. I bank with them for the credit card. The customer support is good and the response is timely. There are good offers on the card and the credit limit is also to my satisfaction. In all I have no issues in using the card.
    Was this review helpful? 0
    , hyderabad
    Reviewed on Jul 12, 2019
  • ICICI Bank Credit Card
    "Good Service"
    ICICI BANK
    0.5 4.0/5 "Great!"
    I have ICICI Bank credit card which was directly taken through Bank .The credit limit was really good and there was no difficulties faced so far .This card was very useful and good to use as well.I have got good cash back offers and reward points ,The agent gave all the details about the card process and i am satisfied with the service .
    Was this review helpful? 0
    , bangalore
    Reviewed on Jul 12, 2019
  • ICICI Bank Credit Card
    "Good"
    ICICI BANK
    0.5 5.0/5 "Blown Away!"
    I had really a very good experience with ICICI credit card what i have been applied for. Till now i have not faced any issue with my card. ICICI mobile application is very user friendly to access. Their customer service is very good. Atm and bank branch is near by my residence.
    Was this review helpful? 0
    , new delhi
    Reviewed on Jul 11, 2019
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