ICICI Bank Credit Card Customer Care Number

You have the ability to start particular service requests through ICICI Bank in addition to the customer service and toll-free number alternatives. You can submit a service request, for instance, to cancel your credit card, resend a credit card that was never delivered, activate or deactivate physical statements, and more. Your credit card information, the type of request, your mobile number, and your email address will all need to be entered.

You might also need to enter your ICICI Bank NetBanking user ID and password to log in. You will receive a confirmation email after entering the required data or logging in confirming the completion of registering your request. A representative from ICICI Bank will get in touch with you for serious inquiries like credit card cancellations.

Use the numbers listed below to contact a customer care executive:

• 1860 120 7777 (all retail banking customers)
• 1800 103 8181 (wealth banking customers)
• 1800 103 8181 (private banking customers)
• 1800 1020 123 (Credit card toll-free number)
• 022 3366 7777 (Credit card customer care)
• 1800 1020 1239 (Credit card-related query)

For previously unresolved queries, not more than three months old, dial:

• 1800 200 3344 (this number is operational from Monday to Friday between 9:00 am. and 6:00 pm. Ensure that you have the numeric digits of the Service Request Number handy before you call).
• You can also write a mail to Customer.care@icicibank.com

Please note that call charges may be applicable based on the existing tariff plans of your service provider.

For all your credit card queries and concerns, you can contact ICICI’s credit card customer care by using any of the methods mentioned here. You can also contact the customer care centre if you are looking to find the best credit card for you or if you are looking to apply for a credit card as well.

City-Wise Tolled ICICI Customer Care Numbers

You can contact a customer care official in your city by dialling these numbers:

ICICI Credit Card Enquiries

In Case of Card Theft: In case your credit card has been stolen or is lost, please report the loss to a customer care official by calling any of the numbers provided above. If you wish, you can request for a replacement credit card during the same call itself.

You can also use the mobile application to block the card or visit your nearest branch to block the use of your card.

Alternatively, you can block your credit card by logging in to your internet banking account.

In Case of Your Card Being Blocked: If your card has been blocked, you must call the customer service line from your mobile phone to get a replacement card. The call must be made between 7:00 am and 9:00 pm. Within five business days of receiving your request, an attempt will be made to provide your replacement card for the first time.

In Case of Card Needing to be Re-Dispatched: You can request a re-dispatch of your card if it was returned to ICICI because it couldn't be delivered by logging into your online banking account or by phoning customer service at any of the numbers listed before.

If you decide to call customer care, ensure that you do so from 7:00 am to 9:00 pm.

Other Ways for NRIs to Get in Touch

• Email: Customer.care@icicibank.com
• Service request: Navigate to the Service Request page on the ICICI website and raise your concerns by selecting the options that best describe your query.
• Web chat: Log into your internet banking account and chat with a representative.

International Contact Numbers

Principal Nodal Officer: ICICI Bank Ltd, Bandra Kurla Complex Mumbai 400051 Email: headservicequality@icicibank.com

Level 4 - Escalating to Regulatory Authorities

If a customer remains unsatisfied with the response from the bank, they will have the opportunity to approach the Banking Ombudsman (BO).

For Demat Account: Complaints regarding Demat Services can be registered by emailing on headdematservices@icicibank.com.

ICICI Nodal Office Contact Details

You can escalate your complaint to the principal nodal officer if you aren’t satisfied with the solution you have received from prior channels.

Here are the contact details of the principal nodal officer:

Email: headservicequality@icicibank.com

Address:

The Principal Nodal Officer

ICICI Bank Ltd.

Bandra Kurla Complex

Mumbai 400051

Write to ICICI Bank

Pen down your queries and address it to:

ICICI Bank Limited,

ICICI Phone Banking Centre,

ICICI Bank Tower, 7th floor,

Survey no: 115/27, Plot no.12,

Nanakramguda, Serilingampally,

Hyderabad 500032

Registered office:

ICICI Bank Tower,

Near Chakli Circle, Old Padra Road,

Vadodara 390007,

Gujarat, India

Corporate office:

ICICI Bank Towers,

Bandra-Kurla Complex,

Mumbai 400 051

Other Ways to Get in Touch with ICICI

Via SMS

If you are unhappy with any service at your branch or have a query that is yet to be addressed, SMS ‘UNHAPPY’ and send it to 5676766.

A bank representative will get back to you within two business days.

Contact the business head

You can also contact the business head for credit cards and personal loans to ensure that your concerns have been addressed adequately:

• Telephone: 022 39337932 (you can call him between 10:00 a.m. and 5:00 p.m. from Monday to Friday, except bank holidays).
• Email: headcreditcards@icicibank.com (you should ideally receive a response within four business days from the date of the business head receiving your email).

FAQs on ICICI Bank Credit Card Customer Care

1. Can I contact customer care to get my credit card statements for income tax purposes?

   Yes, you can call customer care to get your credit card statements for income tax purposes. Alternatively, you can download your statement from your internet banking or mobile banking account.

2. How do I cancel my ICICI credit card?

   You can cancel your credit card account by calling customer care or sending an email to customer.care@icicibank from your registered email id. Keep in mind that your card account will be closed only if you have paid all outstanding dues on your card.

3. What do I do if my credit card isn’t working at a point of sales terminal?

   In such cases, first, make sure that you have entered the right PIN and that the card has not expired. If there is no problem with regard to the PIN or the expiry date on the card, you can call customer care. Ensure that you place the call anywhere between 7:00 a.m. and 9:00 p.m.

4. What is the procedure to report a stolen credit card or to block the credit card?

   In case your credit card has been stolen, you will need to call the customer care number of the bank immediately so the card can be blocked, and no further transactions can take place. Once done, a replacement credit card will be sent to your registered address within five business days.

5. Does ICICI Bank have a dedicated customer care service for NRIs?

   Yes, the bank gives all non-resident Indians a unique customer service number. The bank's customer service number is 1800 102 5600, and it is available to all NRIs in India for all related inquiries. For all inquiries from persons outside the country, ICICI Bank provides to write an email with their complaint or inquiries to nri@icicibank.com.

6. How do I change my ICICI credit card PIN?

   A functioning PIN is already on your credit card, and it is required for every purchase. However, you can update your PIN by going to any ICICI Bank ATM or via net banking if you so want. You can use your credit card at the nearby ICICI Bank ATM. Choose the 'Change PIN' option and enter your current PIN. Enter the PIN you choose, and it will take effect for all future transactions.

7. How can I change my credit card limit?

   The credit card limit is assigned to you based on various factors such as your credit score, credit utilization ratio, etc. However, you can request for the current limit to be changed. To request for an increase or decrease in the limit, you can call the customer care number of the bank or log in to your net banking account and request for a change in the credit limit of your card.

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