Santa Claus comes around just once a year. In the meantime, there are Credit Cards.

ICICI Bank Credit Card Customer Care Number

ICICI Credit Card Helpline Number
ICICI Credit Card 24*7 Customer Care Number

Use these numbers listed below to contact a customer care executive:

  • 1860 120 7777 (all retail banking customers)
  • 1800 103 8181 (wealth banking customers)
  • 1860 120 3399 (private banking customers)
  • 1860 120 6699 (business, corporate, and retail institutional banking customers)
  • 040 71403333 (tolled number for retail banking customers)

For previously unresolved queries, not more than 3 months old, dial:

  • 1800 200 3344 (this number is operational from Monday to Friday between 9:00 a.m. and 6:00 p.m. Ensure that you have the numeric digits of the Service Request Number handy before you call).

Please note that call charges may be applicable based on the existing tariff plans of your service provider.

About ICICI Credit Card Customer Care

For all your credit card queries and concerns, you can contact ICICI’s credit card customer care by using any of the methods mentioned here. You can also contact the customer care centre if you are looking to find the best credit card for you or if you are looking to apply for a credit card as well.

City-Wise Tolled ICICI Customer Care Numbers

You can contact a customer care official in your city by dialling these numbers:

Location* Contact Number
Andhra Pradesh 7306667777
Assam 9864667777
Bihar 8102667777
Patna 0612 3366777
Chattisgarh 9098667777
Raipur 0771 3366777
Delhi 011 33667777
Goa 9021667777
Panaji 0832 3366777
Gujarat 8000667777
Ahmedabad 079 33667777
Haryana 9017667777
Gurgaon 0124 3366777
Himachal Pradesh 9817667777
Shimla 0177 3366777
Jammu and Kashmir 9018667777
Jharkhand 8102667777
Ranchi 0651 3366777
Karnataka 8088667777
Bangalore 080 33667777
Kerala 9020667777
Ernakulam 0484 3366777
Madhya Pradesh 9098667777
Bhopal 0755 3366777
Maharashtra 9021667777
Mumbai 022 33667777
Odisha 9692667777
Bhubaneshwar 0674 3366777
Punjab 7307667777
Chandigarh 0172 3366777
Rajasthan 7877667777
Jaipur 0141 3366777
Tamil Nadu 7305667777
Chennai 044 33667777
Telangana 7306667777
Hyderabad 040 33667777
Uttar Pradesh 8081667777
Lucknow 0522 3366777
Uttarakhand 8081667777
Dehradun 0135 3366777
West Bengal 8101667777
Kolkata 033 33667777

*Note: States and their corresponding numbers have been highlighted.

ICICI Credit Card Enquiries

In Case of Card Theft: In case your credit card has been stolen or is lost, please report the loss to a customer care official by calling any of the numbers provided above. If you wish, you can request for a replacement credit card during the same call itself.

You can also use the mobile application to block the card or visit your nearest branch to block the use of your card.

Alternatively, you can block your credit card by logging in to your internet banking account.

In Case of Your Card Being Blocked: If your card has been blocked, you will have to request for a replacement card by calling the customer care centre from your mobile number. Ensure that you place the call between 7:00 a.m. and 9:00 p.m. The first delivery of your replacement card will be attempted within 5 business days of your request being placed.

In Case of Card Needing to be Re-Dispatched: If your card has been returned to ICICI because it couldn’t be delivered, you can request for a re-dispatch of your card by logging into your internet banking account or by calling customer care on any of the numbers mentioned earlier.

If you decide to call customer care, ensure that you do so from 7:00 a.m.to 9:00 p.m.

ICICI Bank Credit Card International Helpline Numbers

For those of you who bank with ICICI while overseas, here are the international helpline numbers you can call. Before you do so, here are a couple of things to keep in mind:

  • You will need a debit card for authentication purposes.
  • If you do not have a debit card or PIN, you can request for one by navigating to the service request page on the ICICI website.
Location Contact Number
USA 1866 ICICI 4U
UK 0 8081 314 151
Singapore 800 101 2553
Canada 1866 ICICI 4U
Australia 0011 800 0424 2448
UAE 8000 9114 001
Bahrain 800 04 877/+973 17 576 161
Belgium 00 800 0424 2448
Finland 990 800 0424 2448
France 00 800 0424 2448
Germany 00 800 0424 2448
Ireland 00 800 0424 2448
Italy 00 800 0424 2448
Luxembourg 00 800 0424 2448
Netherlands 00 800 0424 2448
Portugal 00 800 0424 2448
Spain 00 800 0424 2448
Hong Kong +852 22342651/+852 22342655
Sri Lanka +94 11 4242448
Russia +7 495 981 4988

Here are other numbers that could be useful:

  • NRIs in India: 1800 102 5600
  • Non-toll-free number from any country to India: 91 40 3099 8025

If you would rather a customer service executive give you a call, you can request for a free call back facility.

Other Ways for NRIs to Get in Touch

  • Email: nri@icicibank.com.
  • Service request: Navigate to the Service Request page on the ICICI website and raise your concerns by selecting the options that best describe your query.
  • Web chat: Log into your internet banking account and chat with a representative.
  • Visit an overseas branch: You can visit any of the following overseas branches to have your credit card queries addressed:
Location Address
Kingdom of Bahrain Bahrain Branch ICICI Bank Ltd. Manama Centre, Manama Kingdom of Bahrain Tel: +973 17 576 161 Fax: +973 17 221 200
Bangladesh Bangladesh Representative Office ICICI Bank Ltd., 12th floor, Unique Trade Center (UTC Building), 8 Panthapath, Dhaka -1215 Tel: +8802 8155392/409 Fax: +8802 8143424
Canada Canada Subsidiary ICICI Bank Canada, Don Valley Business Park 150 Ferrand Drive, Suite 700, Toronto, ON M3C 3E5 Tel: +1 416 360 0909 Fax: +1 647 436 1178
China China Representative Office ICICI Bank Ltd., RM 2585, 25/F, Wheelock Square, 1717 Nanjing West Road, Jingan District, Shanghai 200 040, China Tel: +86 21 61575169 / 70 Fax: +86 21 61575388
Dubai Dubai Representative Office ICICI Bank Ltd., Suite No. 404, The Business Centre Building, Khalid Bin Al Waleed Street, Near Burjuman, P O Box: 28758, Dubai, U.A.E. Tel: +8000 9114 001 (toll-free) Fax: +971 4 396 6994
Abu Dhabi Abu Dhabi Representative Office ICICI Bank Ltd., No.107-108, Al Otaiba Towers, Mashreq Bank-Siemens Building, Electra Street, P O Box: 31276, Abu Dhabi, U.A.E. Tel.: 8000 9114 001 (toll-free) Fax: +971 2 622 8410
Hong Kong Hong Kong Unit 1504B-1505, Level 15, International Commerce Centre, 1 Austin Road West, Kowloon, Hong Kong Tel: +(852) 2234 2651/2234 2655 Fax: +(852) 2234 7613
Singapore Singapore Branch ICICI Bank Ltd. 9 Raffles Place, #50-01 Republic Plaza, Singapore- 048619 Tel: +65 6723 9288 Fax: +65 6723 9268
South Africa South Africa Representative Office ICICI Bank Limited 3rd floor, West Building, 88, Stella Street, Sandown, Sandton, Johannesburg 2196 PO Box 78261, Sandton, Johannesburg 2146 Tel: +27 11 6767800 (Board) Fax: +27 11 7839748 (Board)
Sri Lanka Sri Lanka Branch ICICI Bank Ltd. 58, Dharmapala Mawatha, Colombo 07, Sri Lanka Tel: +94 11 4242448
The United Kingdom UK Subsidiary ICICI Bank UK PLC Please check the ICICI UK website for more details about the branch offices.

ICICI Bank Email Address

Get in touch with ICICI by sending an email to:

  • Customer.care@icicibank.com

Alternatively, you can raise a first-level complaint (i.e., this is the first complaint you are raising with respect to a particular concern), by following these steps:

  • Navigate to the ‘Complaints’ section on the ‘Feedback’ page.
  • Select ‘Email’ and fill in the details required.
  • Use the email ID you have registered with the bank to expedite your complaint.

ICICI Credit Card Grievance Redressal

To ensure that all customer queries and complaints are addressed in a timely manner, the bank has a grievance redressal policy in place.

If you have contacted a customer service executive via phone, email, a service request form, or by going to the branch, but are not satisfied with the solution to your problem (or you haven’t received any solution), you can follow these steps:

Step 1: Download the complaint form from the website, fill it up, and send it to Mr Subhendu Tripathy. The address is:

Mr Subhendu Tripathy,

ICICI Bank Ltd.,

Phone Banking Centre,

ICICI Bank Tower,

Financial District, Gachibowli,

Hyderabad 500032

Step 2:You will receive a response within 4 working days of the form being received by the bank.

Step 3:You can alternatively send a Service Request form to Mr Tripathy.

Step 4:If you aren’t satisfied with the solution provided by the Grievance Redressal Officer, you can reach out to the Principal Nodal Officer, Mr Vinayak M More.

ICICI Nodal Office Contact Details

You can escalate your complaint to the principal nodal officer if you aren’t satisfied with the solution you have received from prior channels.

Here are the contact details of the principal nodal officer:

Email: headservicequality@icicibank.com

Address:

The Principal Nodal Officer

ICICI Bank Ltd.

Bandra Kurla Complex

Mumbai 400051

Write to ICICI Bank

Pen down your queries and address it to:

ICICI Bank Limited,

ICICI Phone Banking Centre,

ICICI Bank Tower, 7th floor,

Survey no: 115/27, Plot no.12,

Nanakramguda, Serilingampally,

Hyderabad 500032

Registered office:

ICICI Bank Tower,

Near Chakli Circle, Old Padra Road,

Vadodara 390007,

Gujarat, India

Corporate office:

ICICI Bank Towers,

Bandra-Kurla Complex,

Mumbai 400 051

Other Ways to Get in Touch with ICICI

Via SMS

If you are unhappy with any service at your branch or have a query that is yet to be addressed, SMS ‘UNHAPPY’ and send it to 5676766.

A bank representative will get back to you within two business days.

Contact the business head

You can also contact Mr S. Roy, the business head for credit cards and personal loans to ensure that your concerns have been addressed adequately. His contact details are:

  • Telephone: 022 39337932 (you can call him between 10:00 a.m. and 5:00 p.m. from Monday to Friday, except bank holidays).
  • Email: headcreditcards@icicibank.com (you should ideally receive a response within 4 business days from the date of the business head receiving your e-mail).

If you aren’t happy with the solution provided by the principal nodal officer, you can also reach out to the banking ombudsman appointed by the Reserve Bank of India.

ICICI Bank Credit Card Customer Care FAQs

  1. Can I contact customer care to get my credit card statements for income tax purposes?

    Yes, you can call customer care to get your credit card statements for income tax purposes. Alternatively, you can download your statement from your internet banking or mobile banking account.

  2. How do I cancel my ICICI credit card?

    You can cancel your credit card account by calling customer care or sending an email to customer.care@icicibank from your registered email id. Keep in mind that your card account will be closed only if you have paid all outstanding dues on your card.

  3. What do I do if my credit card isn’t working at a point of sales terminal?

    In such cases, first, make sure that you have entered the right PIN and that the card has not expired. If there is no problem with regards to the PIN or the expiry date on the card, you can call customer care. Ensure that you place the call anywhere between 7:00 a.m. and 9:00 p.m.

  4. Does ICICI Bank have a dedicated customer care number for credit card related queries?

    No, ICICI Bank does not have a dedicated customer care number for credit card queries. However, the bank has dedicated numbers for customer care based on their customers. The customer care number for ICICI Bank are:

    • 1860 120 7777 (all retail banking customers)
    • 1800 103 8181 (wealth banking customers)
    • 1860 120 3399 (private banking customers
    • 1860 120 6699 (business, corporate, and retail institutional banking customers)
    • 040 71403333 (tolled number for retail banking customers)
  5. What is the procedure to report a stolen credit card or to block the credit card?

    In case your credit card has been stolen, you will need to call the customer care number of the bank immediately so the card can be blocked, and no further transactions can take place. Once done, a replacement credit card will be sent to your registered address within 5 business days.

  6. Does ICICI Bank have a dedicated customer care service for NRIs?

    Yes, the bank offers a separate customer care number of all Non-Resident Indians. For all NRIs in India, the customer care number of the bank is 1800 102 5600 and is universal for all related queries. ICICI Bank also offers a non-toll-free number for all queries from people living outside the country which is 91 40 3099 8025. NRIs can also send an e-mail with their complaint or questions to nri@icicibank.com or visit an overseas branch in their respective country.

  7. How do I change my credit card PIN?

    Your credit card comes with a working PIN which must be entered for all transactions. However, if you wish to change your PIN, you can do so by visiting any ICICI Bank ATM or through net banking. You can visit the nearest ICICI Bank ATM and swipe your credit card. Enter your existing PIN and choose the option of ‘Change PIN’. Enter your desired PIN and the new PIN will be effective for all further transactions.

  8. How can I change my credit card limit?

    The credit card limit is assigned to you based on various factors such as your credit score, credit utilization ratio, etc. However, you can request for the current limit to be changed. To request for an increase or decrease in the limit, you can call the customer care number of the bank or log in to your net banking account and request for a change in the credit limit of your card.

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News About ICICI Bank Credit Card Customer Care

  • Credit Card Deals During The Vivo Carnival Sale On Amazon

    Customers looking to purchase a new Vivo smartphone can do so while availing attractive benefits during the Vivo Carnival sale on Amazon from 11th December to 13th December. Customers would be able to save up to Rs.11,400 on the phones during this special sale.

    They can also avail exchange benefits of up to Rs.4,000 on the phones. Customers using ICICI debit or credit cards would get an instant discount of 5% if they opt for the EMI option. For HDFC debit and credit card users, there’s an instant discount of Rs.5,000 on all kinds of transactions.

    The recently launched Supernova Red colour variant of the Vivo V11 Pro can be purchased on EMI starting at Rs.2,166 per month. There’s also an exchange discount of up to Rs.2,000 on the smartphone. The offer price for the Vivo V9 Pro is Rs.17,999 and the EMI options on the phone start at Rs.2,998 per month along with an exchange benefit of up to Rs.2,000.

Credit Card Customer care By Bank

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ICICI Bank Credit Card Customer Care Reviews

Page 1 of 50 1 2 3 4 5
  • ICICI Bank Credit Card
    "Need to enhance the credit limit"
    ICICI BANK
    0.5 2.0/5 "Expected more"
    I am unhappy with ICICI customer service because there is no proper response from their end. The limit which was provided from bank was not sufficient and low of only 16K. Since 16 years I am using this card not even a single time I got a call from bank for enhancement. It is a life time free card. The best which I would like to say is this card is acceptable in many places.
    Was this review helpful? 21
    , chennai
    Reviewed on Mar 21, 2020
  • ICICI Bank
    ICICI Bank Credit Card
    "Need to provide more offers "
    ICICI BANK
    0.5 3.0/5 "Satisfactory"
    I am using ICICI card for more than 3-4 years. It is a life time free card. The credit limit is less only, though I got a call from bank and ready to enhance but not accepted from my end. There is EMI conversion option. There is no offers and I am not getting benefits like cash back and reward points. Their service is good.
    Was this review helpful? 9
    , bangalore
    Reviewed on Mar 20, 2020
  • ICICI Bank Credit Card
    "Excellent Service"
    ICICI BANK
    0.5 5.0/5 "Blown Away!"
    I am using ICICI bank credit card which was taken through online .I am using this credit card for the past 2 years only ,This card is very useful on all emergency situations ,This was a life time free card and this card is playing vital role on when dont have cash on hand ,nowadays this credit card is used by everyone and the service was really good .
    Was this review helpful? 4
    , ujjain
    Reviewed on Mar 20, 2020
  • ICICI Bank Credit Card
    "Good service"
    ICICI BANK
    0.5 5.0/5 "Blown Away!"
    I am using ICICI credit card for more than two years, I apply the card because at that time I was in need. I don't remember how much is the credit limit, because I had check it long time back. The customer service is very good because whenever I call the bank they always give a fast response. I am very much satisfied with the bank.
    Was this review helpful? 5
    , coimbatore
    Reviewed on Mar 20, 2020
  • ICICI Bank Credit Card
    "Good card "
    ICICI BANK
    0.5 5.0/5 "Blown Away!"
    I got amazon card from ICICI Bank, recently i got this credit card . What ever we purchase in amazon I am getting 5% discount, still yet to start this card. I have applied this card through amazon app and the process was done by online itself. Their service was quite long and good.
    Was this review helpful? 2
    , chennai
    Reviewed on Mar 19, 2020
  • ICICI Bank Credit Card
    "Excellent "
    ICICI BANK
    0.5 5.0/5 "Blown Away!"
    I feel ICICI credit card is good, eventhough there is no much benefits but imobile app is easy to use, their service is also good and the payment option is smooth and getting the update immediately. Whenever I approach them for limit enhancement, they are doing it as per my request moreover the responsiveness is too good on mail system.
    Was this review helpful? 4
    , hyderabad
    Reviewed on Mar 15, 2020
  • ICICI Bank Credit Card
    "Need to improve the customer care"
    ICICI BANK
    0.5 2.0/5 "Expected more"
    When i contacted the ICICI customer care service, its not getting connected easily and Tamil speaking executives are not available. When i purchase the fuel for Rs. 5000 they have blocked my card for security reason and to unblock the same, i need to speak with the call centre people. They gave me a limit of Rs. 1 lakh which is okay for me. They don't charge me any annual fee.
    Was this review helpful? 5
    , kanchipuram
    Reviewed on Mar 13, 2020
  • ICICI Bank Credit Card
    "Good Service"
    ICICI BANK
    0.5 4.0/5 "Great!"
    Acording to me customer service is pretty good on icici bank. The credit limit was sufficient . This card was taken through bank .This was a life time free card and have fuel benefits .There was airort lounge access and dinning benefits .There was promotional offers are coming from time to time and this was a paperless approval since have salary account .
    Was this review helpful? 4
    , lucknow
    Reviewed on Mar 12, 2020
  • ICICI Bank Credit Card
    "Good Card"
    ICICI BANK
    0.5 4.0/5 "Great!"
    ICICI credit card was good and they have given me a huge credit limit of Rs. 1.40 lakhs hence my usage was more so i have stopped using this card. I have used the card around 9 years back after that i closed it 4 years back. ICICI customer care service is good. They will generate the statement on time and i get the purchase notification immediately.
    Was this review helpful? 1
    , hyderabad
    Reviewed on Mar 08, 2020
  • ICICI Bank Credit Card
    "Need to improve mobile app service "
    ICICI BANK
    0.5 4.0/5 "Great!"
    I am holding ICICI credit card for more than 6 months, it was applied direct via bank. It is a life time free card and the credit limit is 30k since not use much often so I wont care for limit. Net banking is not user friendly because 2 to 3 times payment were failed. So I am not using much. I am not satisfied with their banking service. Customer service is no proper update and response as well.
    Was this review helpful? 5
    , pune
    Reviewed on Mar 06, 2020
  • ICICI Bank Credit Card
    "Excellent Card"
    ICICI BANK
    0.5 4.0/5 "Great!"
    More than 10 years, I'm utilizing the benefits from my ICICI credit card. Its a very good card to use. I'm not paying any annual fee for this card. For the basic need, I have chosen this card. I get a free movie tickets, bonus payback points and shopping vouchers. I have called to the customer care service regarding the statement, transaction and the response was good.
    Was this review helpful? 4
    , mumbai
    Reviewed on Mar 05, 2020
  • ICICI Bank Credit Card
    "Comfortable card "
    ICICI BANK
    0.5 5.0/5 "Blown Away!"
    ICICI service is better when compared to other bank. I got the credit of 50K. On one year back, I taken this card via bank. The agent has collected the documents and process was done on time. It is a life time free card. I use to pay EMI amount and using for purchase but not yet get any benefits. Their service is good and I am okay with limit as well.
    Was this review helpful? 1
    , coimbatore
    Reviewed on Mar 04, 2020
  • ICICI Bank Credit Card
    "Good card"
    ICICI BANK
    0.5 4.0/5 "Great!"
    I am using ICICI Bank Platinum credit card more than 5 years, they given a good credit of Rs. 2L. This is a life time free card mostly i will use this card for shopping, groceries and filling fuel and reward points can converted in Big bazaar and this card has EMI facilities and they are giving good service.
    Was this review helpful? 2
    , bangalore
    Reviewed on Mar 04, 2020
  • ICICI Bank Credit Card
    "Transparency card "
    ICICI BANK
    0.5 5.0/5 "Blown Away!"
    I have been using ICICI platinum card past 2-3 years. Since I am holding salary account with them hence I got pre approved card offer. At initial, they provided the credit limit of 15K now enhanced up to 50K and its done only once. This is a life time free card and I done many EMI conversion with 0%. The customer service is good and getting many offers. I can check all transaction and payment in mobile itself. I am getting good reward points.
    Was this review helpful? 1
    , vadodara
    Reviewed on Mar 02, 2020
  • ICICI Bank Credit Card
    "Good for traveler"
    ICICI BANK
    0.5 4.0/5 "Great!"
    Last 3 months before, i have been using the Sapphire credit card from ICICI bank. I haven't contacted the customer care service. I haven't pay any joining fee and annual fee. They are providing 4* rewards points in restaurants and flight ticket booking. I get a buy1+get1 movie ticket offer also. I won't use this card for much transaction except airport lounge access in 4 international and 4 domestic airport lounge access in a quarter.
    Was this review helpful? 2
    , hyderabad
    Reviewed on Mar 01, 2020
  • ICICI Bank Credit Card
    "Best card "
    ICICI BANK
    0.5 5.0/5 "Blown Away!"
    I have been using ICICI Bank makemytrip credit card for more than 2 years. I am fine with the credit limit what they given, mostly i use this card for travel booking because I travel a lot. This is a life time free card, customer service and response was good.
    Was this review helpful? 2
    , kolkata
    Reviewed on Feb 27, 2020
  • ICICI Bank Credit Card
    "Best card"
    ICICI BANK
    0.5 5.0/5 "Blown Away!"
    I am using ICICI Bank Amazon credit card mostly for online shopping on the Amazon website. This is a life time free card and they have given a good credit limit. Customer service and responsiveness was good. Overall, this card has good benefits.
    Was this review helpful? 0
    , kolkata
    Reviewed on Feb 27, 2020
  • ICICI Bank Credit Card
    "Good card "
    ICICI BANK
    0.5 5.0/5 "Blown Away!"
    I am using ICICI Bank coral credit card quite for a long time. This is a life time free card, credit limit is fine. Customer service and responsiveness was good and the rate of interest was fine. I applied this card through online and i use this card for all purpose.
    Was this review helpful? 4
    , kolkata
    Reviewed on Feb 27, 2020
  • ICICI Bank Credit Card
    "Good"
    ICICI BANK
    0.5 4.0/5 "Great!"
    I am using ICICI Bank Premium credit card more than 5 years. This is a life time free card and they have given a good credit limit. Mostly i use this card for shopping purpose and i am getting emi options. I use to get my credit card statement through email, customer service was good.
    Was this review helpful? 4
    , kolkata
    Reviewed on Feb 27, 2020
  • ICICI Bank Credit Card
    "Good service"
    ICICI BANK
    0.5 5.0/5 "Blown Away!"
    I am using ICICI Bank coral credit card more than 5 years. Annual charges for this card is Rs. 399 and there is no fee wavier option. Credit limit is very low of Rs. 33k which they need to increase the limit and they are doing a good service. Mostly i use this card for shopping purpose and they given a personal loan offer too.
    Was this review helpful? 6
    , kolkata
    Reviewed on Feb 27, 2020
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