Santa Claus comes around just once a year. In the meantime, there are Credit Cards.
  • ICICI Bank Credit Card Customer Care Number

    ICICI Credit Card Helpline Number
    ICICI Credit Card 24*7 Customer Care Number

    Use these numbers listed below to contact a customer care executive:

    • 1860 120 7777 (all retail banking customers)
    • 1800 103 8181 (wealth banking customers)
    • 1800 103 8181 (private banking customers)
    • 1800 1020 123 (Credit card toll free number)
    • 022 3366 7777 (Credit card customer care)

    For previously unresolved queries, not more than 3 months old, dial:

    • 1800 200 3344 (this number is operational from Monday to Friday between 9:00 a.m. and 6:00 p.m. Ensure that you have the numeric digits of the Service Request Number handy before you call).

    Please note that call charges may be applicable based on the existing tariff plans of your service provider.

    About ICICI Credit Card Customer Care

    For all your credit card queries and concerns, you can contact ICICI’s credit card customer care by using any of the methods mentioned here. You can also contact the customer care centre if you are looking to find the best credit card for you or if you are looking to apply for a credit card as well.

    City-Wise Tolled ICICI Customer Care Numbers

    You can contact a customer care official in your city by dialing these numbers:

    Location Personal Banking Corporate Banking
    Location Personal Banking Corporate Banking
    Chennai 044 33667777 044 33446699
    Mumbai 022 33667777 022 33446699
    Kolkata 033 33667777 033 33446699
    Delhi 011 33667777 011 33446699
    For Customers travelling abroad +91-22-33667777 +91-22-3344 6699

    ICICI Credit Card Enquiries

    In Case of Card Theft: In case your credit card has been stolen or is lost, please report the loss to a customer care official by calling any of the numbers provided above. If you wish, you can request for a replacement credit card during the same call itself.

    You can also use the mobile application to block the card or visit your nearest branch to block the use of your card.

    Alternatively, you can block your credit card by logging in to your internet banking account.

    In Case of Your Card Being Blocked: If your card has been blocked, you will have to request for a replacement card by calling the customer care centre from your mobile number. Ensure that you place the call between 7:00 a.m. and 9:00 p.m. The first delivery of your replacement card will be attempted within 5 business days of your request being placed.

    In Case of Card Needing to be Re-Dispatched: If your card has been returned to ICICI because it couldn’t be delivered, you can request for a re-dispatch of your card by logging into your internet banking account or by calling customer care on any of the numbers mentioned earlier.

    If you decide to call customer care, ensure that you do so from 7:00 a.m.to 9:00 p.m.

    Other Ways for NRIs to Get in Touch

    • Email: Customer.care@icicibank.com
    • Service request: Navigate to the Service Request page on the ICICI website and raise your concerns by selecting the options that best describe your query.
    • Web chat: Log into your internet banking account and chat with a representative.

    ICICI Bank Email Address

    Get in touch with ICICI by sending an email to:

    • Customer.care@icicibank.com

    Alternatively, you can raise a first-level complaint (i.e., this is the first complaint you are raising with respect to a particular concern), by following these steps:

    • Navigate to the ‘Complaints’ section on the ‘Feedback’ page.
    • Select ‘Email’ and fill in the details required.
    • Use the email ID you have registered with the bank to expedite your complaint.

    ICICI Credit Card Grievance Redressal

    To ensure that all customer queries and complaints are addressed in a timely manner, the bank has a grievance redressal policy in place.

    If you have contacted a customer service executive via phone, email, a service request form, or by going to the branch, but are not satisfied with the solution to your problem (or you haven’t received any solution), you can follow these steps:

    Step 1: Download the complaint form from the website, fill it up, and send it to Mr. Phani Kumar Thota. The address is:

    Mr. Phani Kumar Thota,

    ICICI Bank Ltd.,

    Phone Banking Centre,

    ICICI Bank Tower,

    Financial District, Gachibowli,

    Hyderabad 500032

    Step 2:You will receive a response within 4 working days of the form being received by the bank.

    Step 3:You can alternatively send a Service Request form to Mr. Thota.

    Step 4:If you aren’t satisfied with the solution provided by the Grievance Redressal Officer, you can reach out to the Principal Nodal Officer, Mr Vinayak M More.

    Mr. Vinayak M More
    ICICI Bank Ltd, Corporate Head Office
    ICICI Bank Towers, Bandra-Kurla Complex
    Mumbai – 400051
    Email Id: headservicequality@icicibank.com

    ICICI Nodal Office Contact Details

    You can escalate your complaint to the principal nodal officer if you aren’t satisfied with the solution you have received from prior channels.

    Here are the contact details of the principal nodal officer:

    Email: headservicequality@icicibank.com

    Address:

    The Principal Nodal Officer

    ICICI Bank Ltd.

    Bandra Kurla Complex

    Mumbai 400051

    Write to ICICI Bank

    Pen down your queries and address it to:

    ICICI Bank Limited,

    ICICI Phone Banking Centre,

    ICICI Bank Tower, 7th floor,

    Survey no: 115/27, Plot no.12,

    Nanakramguda, Serilingampally,

    Hyderabad 500032

    Registered office:

    ICICI Bank Tower,

    Near Chakli Circle, Old Padra Road,

    Vadodara 390007,

    Gujarat, India

    Corporate office:

    ICICI Bank Towers,

    Bandra-Kurla Complex,

    Mumbai 400 051

    Other Ways to Get in Touch with ICICI

    Via SMS

    If you are unhappy with any service at your branch or have a query that is yet to be addressed, SMS ‘UNHAPPY’ and send it to 5676766.

    A bank representative will get back to you within two business days.

    Contact the business head

    You can also contact the business head for credit cards and personal loans to ensure that your concerns have been addressed adequately:

    • Telephone: 022 39337932 (you can call him between 10:00 a.m. and 5:00 p.m. from Monday to Friday, except bank holidays).
    • Email: headcreditcards@icicibank.com (you should ideally receive a response within 4 business days from the date of the business head receiving your e-mail).

    FAQs on ICICI Bank Credit Card Customer Care

    1. Can I contact customer care to get my credit card statements for income tax purposes?

      Yes, you can call customer care to get your credit card statements for income tax purposes. Alternatively, you can download your statement from your internet banking or mobile banking account.

    2. How do I cancel my ICICI credit card?

      You can cancel your credit card account by calling customer care or sending an email to customer.care@icicibank from your registered email id. Keep in mind that your card account will be closed only if you have paid all outstanding dues on your card.

    3. What do I do if my credit card isn’t working at a point of sales terminal?

      In such cases, first, make sure that you have entered the right PIN and that the card has not expired. If there is no problem with regards to the PIN or the expiry date on the card, you can call customer care. Ensure that you place the call anywhere between 7:00 a.m. and 9:00 p.m.

    4. What is the procedure to report a stolen credit card or to block the credit card?

      In case your credit card has been stolen, you will need to call the customer care number of the bank immediately so the card can be blocked, and no further transactions can take place. Once done, a replacement credit card will be sent to your registered address within 5 business days.

    5. Does ICICI Bank have a dedicated customer care service for NRIs?

      Yes, the bank offers a separate customer care number of all Non-Resident Indians. For all NRIs in India, the customer care number of the bank is 1800 102 5600 and is universal for all related queries. ICICI Bank also offers a non-toll-free number for all queries from people living outside the country which is 91 40 3099 8025. NRIs can also send an e-mail with their complaint or questions to nri@icicibank.com or visit an overseas branch in their respective country.

    6. How do I change my credit card PIN?

      Your credit card comes with a working PIN which must be entered for all transactions. However, if you wish to change your PIN, you can do so by visiting any ICICI Bank ATM or through net banking. You can visit the nearest ICICI Bank ATM and swipe your credit card. Enter your existing PIN and choose the option of ‘Change PIN’. Enter your desired PIN and the new PIN will be effective for all further transactions.

    7. How can I change my credit card limit?

      The credit card limit is assigned to you based on various factors such as your credit score, credit utilization ratio, etc. However, you can request for the current limit to be changed. To request for an increase or decrease in the limit, you can call the customer care number of the bank or log in to your net banking account and request for a change in the credit limit of your card.

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    News About ICICI Bank Credit Card Customer Care

    • Credit Card Deals During The Vivo Carnival Sale On Amazon

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      They can also avail exchange benefits of up to Rs.4,000 on the phones. Customers using ICICI debit or credit cards would get an instant discount of 5% if they opt for the EMI option. For HDFC debit and credit card users, there’s an instant discount of Rs.5,000 on all kinds of transactions.

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