Be it queries related to interest payment on your credit card, or credit limit enquiry or for reposting the loss of your ICICI credit card and so on, you can easily reach out to with ICICI Bank Credit Cards customer care service which is available around the clock. ICICI Bank can be contacted via e-mail, phone, SMS, toll-free number, postal address, etc. or you can visit the ICICI helpdesk. Queries will be resolved instantly and if you are not satisfied with the solution can be taken to higher officials easily via mail. ICICI Bank has been named the first runner-up under the category of “Best use of Technology to Enhance Customer Experience”.
ICICI Bank customers can get in touch with the ICICI Bank Credit Card Customer Service by using the following modes of communication. You can choose either the toll-free number, postal address, online customer service queries or complaints, Phone Banking, etc. You can also get your grievances addressed by the Bank by sending an SMS to the customer care number provided.
|ICICI Toll Free Number||1800 200 3344|
In case you wish to contact ICICI Bank via post, then you can mail the query or complaint to the following address:
|Postal Address||ICICI Bank Limited ICICI Phone Banking Center, ICICI Bank Tower, 7th floor, Survey no: 115/27, Plot no. 12, Nanakramguda, Serilingampally, Hyderabad. Pin Code: 500032.|
So far we have covered ICICI customer care numbers specific to credit cards. To deliver better services to the customers, ICICI maintains dedicated helplines for specific products. We tried to cover the same to serve our readers better.
ICICI bank retail customers can use the below listed personal banking numbers to contact the customer care executives regarding their queries/complaints or feedback. The helplines are available state-wise, while a few major cities also have dedicated customer care numbers.
|City||ICICI Customer Care Number (Retail Banking)|
|State||ICICI Customer Care Number (Retail Banking)|
|Jammu & Kashmir||9018667777|
Wealth or private banking customers can call all India toll free number 18001038181 or the below listed state/city specific helpline numbers for all their queries and concerns.
|City||ICICI Customer Care Number (Wealth/Private Banking)|
|State||ICICI Customer Care Number (Retail Banking)|
|Jammu & Kashmir||9018443399|
If you haven’t received any resolution for your query after contacting the customer helplines listed above, you can escalate the issue by calling 18002003344. The toll free service is available between 9am and 6pm on all weekdays. You need to have the service request number, which is not two months old, to report the issue through this number.
For quick services, try calling the helpline from you registered mobile number.
ICICI NRI customers can contact the bank for all account-related queries through various channels including customer helplines, web chat, e-mail, postal mail, and by visiting the bank branches.
Detailed information about each channel is mentioned below.
The below country-specific helpline numbers are for NRI customers of ICICI to clear all their NRI-account related queries. Make sure to have your debit card, which is required for customer authentication, handy while calling the helplines.
|Country Calling From||ICICI Toll Free Number (NRI Banking)|
|USA and Canada||1866-ICICI-4U|
|India (NRIs in India)||1800-102-5600|
|From any country to India||91-40-3099 8025 (Non-toll free)|
|Office numbers of other countries|
|Hong Kong||+852-22342651, +852-22342655|
If you are unable to reach ICICI NRI customer care centres using the above helpline numbers, you can request a call back by raising an online request.
New customers: New customers can request a call back from the bank only when they wish to open an NRI account with the bank or to convert their existing resident account into an NRI account.
To request a call back, they need to fill an online form, which is available on ICICI Bank website in the ‘Customer Care’ page under ‘NRI Banking’ category.
Once the form is submitted, ICICI representative will give a call within 15 minutes from the number 9140-40661850. If he is unable to reach you, a second attempt will be made within next 10 minutes. Please make sure to have your phone line free and available.
Existing NRI Customers: Existing NRI customers of ICICI bank can avail the free call back facility from any place in the world.
Customers calling from India, UK, USA, Canada, and Singapore can call the respective toll-free number and request the call-back facility.
Others can use the online form to request a call back. The online form is available in ICICI ‘Customer Care’ page, under NRI>Existing Customers’ category.
Once the request is submitted, ICICI representative will give a call back in next 5 minutes. A second attempt will be made in next 10 minutes. Ensure that your phone line is free while requesting a call back. If there is no call within 30 minutes of raising the request, customers can retry the same.
Alternatively, ICICI bank NRI customers can also send an e-mail requesting a call back to email@example.com.
ICICI Bank NRI customers can use online forms to raise service requests related to various products. The forms specific to different products are available in the bank’s website.
Different forms are available for different products including demat account, credit card and home loan.
Emergency service requests related to debit card/ATM card blocking/unblocking, to stop cheque processing, operations related to deposits, bank accounts, repatriation, account linking related service request can be raised using the online forms. However, customers need to login to ICICI net banking to raise the aforementioned requests.
NRI customers can also send an e-mail to firstname.lastname@example.org describing their query/concern/ feedback.
ICICI customers having NRI accounts can also write a letter regarding their issues/concerns and send it to the below mentioned address.
NRI Services Center (CPC NRI) ICICI Bank Limited RPC Mumbai, Autumn Estate, 5th Floor, 'A' Wing, Near Mhada, Chandivali, Andheri (E), Mumbai - 400 072, INDIA.
NRI customers residing in USA, UK, Canada, Australia, Singapore and UAE can use the post office (PO) box services provided by ICICI Bank India and can save courier related costs. They can send their written requests or documents to the respective PO box offices in their countries. Addresses of the same are listed below
|Country Writing From||ICICI Post Office Box Address|
|USA||ICICI Bank Ltd., Spring, P.O Box 688, Buffalo, NY 14240-0688, USA|
|UK||NRI Services Center ICICI Bank Ltd., India BOM/UK/1216811/ICICI P. O. Box 66 Hounslow, TW59RT United Kingdom|
|Australia||NRI Services Center ICICI BANK LTD, India IRS - BOM, Quantium Solutions, BOM/AUS /126811/ICICI, P.O. Box 5151, Minto NSW 2566, Australia|
|Singapore||ICICI Bank Limited, India, Quantium Solutions BOM/SIN/126811/ICICI Changi Airfreight Centre, PO Box 955, Singapore 918116|
|Canada||NRI Services Center ICICI Bank Ltd., INDIA BOM/CAN/126811/ICICI P.O. Box 244 STN LCD Malton Mississauga, ON L4T 3B6 Canada|
|UAE||NRI Services Center ICICI Bank Ltd., INDIA Quantium Solutions BOM/UAE/126811/ICICI PO Box - 15321 Dubai, UAE|
ICICI NRI customers can directly walk-in to overseas branch offices located in their respective countries. Contact details of the same including address and contact numbers are listed below.
|Country||Branch Address||Contact number (phone/fax)|
|Bahrain||Bahrain Branch ICICI Bank Ltd. Manama Centre, Manama Kingdom of Bahrain||Tel: + 973 17 576 161 Fax: + 973 17 221 200|
|Bangladesh||Bangladesh Representative Office ICICI Bank Ltd., 12th floor, Unique Trade Center (UTC Building), 8 Panthapath, Dhaka -1215||Tel: +8802 8155392 / 409 Fax: +8802 8143424|
|Canada||Canada Subsidiary ICICI Bank Canada Don Valley Business Park 150 Ferrand Drive, Suite 700, Toronto, ON M3C 3E5||Tel: + 1 416 360 0909 Fax: + 1 647 436 1178|
|China||China Representative Office ICICI Bank Ltd. RM 2585, 25/F, Wheelock Square, 1717 Nanjing West Road, Jingan District, Shanghai 200 040, China||Tel: + 86 21 61575169 / 70 Fax: + 86 21 61575388|
|Dubai, UAE||Dubai Representative Office ICICI Bank Ltd., Suite No. 404, The Business Centre Building, Khalid Bin Al Waleed Street, Near Burjuman, P O Box: 28758, Dubai, U.A.E.||Tel: + 8000 9114 001 (toll free) Fax: + 971 4 396 6994|
|Abu Dhabi, UAE||Abu Dhabi Representative Office ICICI Bank Ltd., No.107-108, Al Otaiba Towers, Mashreq Bank-Siemens Building, Electra Street, P O Box: 31276, Abu Dhabi, U.A.E.||Tel.: 8000 9114 001 (toll free) Fax: +971 2 622 8410|
|Hong Kong||Hong Kong Unit 1504B-1505, Level 15, International Commerce Centre, 1 Austin Road West, Kowloon, Hong Kong||Tel: + (852) 2234 2651/2234 2655 Fax: + (852) 2234 7613|
|Singapore||Singapore Branch ICICI Bank Ltd. 9 Raffles Place, # 50-01 Republic Plaza, Singapore- 048619||Tel: + 65 6723 9288 Fax: + 65 6723 9268|
|Johannesburg, South Africa||South Africa Representative Office ICICI Bank Limited 3rd floor, West Building, 88, Stella Street, Sandown, Sandton, Johannesburg 2196 PO Box 78261, Sandton, Johannesburg 2146||Tel: +27 11 6767800 (Board) Fax: +27 11 7839748 (Board)|
|Sri Lanka||Sri Lanka Branch ICICI Bank Ltd. 58, Dharmapala Mawatha, Colombo 07, Sri Lanka.||Tel: + 94 11 4242448|
Customers can mail all their concerns, feedback or queries through ICICI bank’s online forms available in ICICI website under ‘Complaints’ page. Alternatively, they can also drop a mail to email@example.com.
ICICI bank has a holistic grievance redressal process that allows customers to bring all their unresolved/unanswered/unsatisfied complaints/queries to the notice of senior management to ensure swift redressal of issues.
If you didn’t receive proper response from the ICICI customer care centre, you can follow the below process to escalate the issue to next level. Do note that the below process requires the ‘service request number’, which was the sent to you after raising a complaint/issue through the customer care.
Level-1: Send an e-mail: The first step in the grievance redressal process is to send an e-mail through the online submission form available on ICICI website. Visit the ‘Complaints’ page on the website and click e-mail. You will be redirected to a new page displaying a form to submit your grievance.
Enter the details such as your name, e-mail ID, phone number, service request number, type of account, account number or application number, and details of your grievance. Once you enter all the details click ‘Submit’ to send the e-mail. You are likely to receive an acknowledgement from the respective department once you’ve submitted the form.
Level-2: Contact ICICIs phone banking head: If you haven’t received any response to your mail or if you are not satisfied with the response, you can contact ICICI’s Head of Phone Banking. You can approach the officer in two ways – download a grievance redressal form from the website, fill it and submit it at the below address.
Head of Phone Banking,
ICICI Bank Ltd.,
Phone Banking Center,
ICICI Bank Tower,
The form is available for download on ‘Complaints’ page of the bank’s website. Once the bank receives the form, you are likely to receive a response within 4 business days.
The second method is to send an e-mail to the officer through an online submission form. On the same ‘Complaints’ page, you will find an EMAIL button under step-2. Clicking on it will redirect you to a new page, where you can enter your details and submit the form to the phone banking head.
You have to enter your details including name, e-mail ID, phone number, service request number, type of account, account number or application number, and details of your grievance. Once you enter all the details click ‘Submit’. You may receive an acknowledgement from the respective department once the request is submitted.
Level-3: Write to ICICI’s Principal Nodal Officer: You can further escalate your concern to ICICI bank’s principal nodal officer, in case you haven’t received proper resolution from the phone banking officer. You can contact the principal nodal officer by sending a filled in grievance form or submitting an e-mail online.
The form is available for download on ‘Complaints’ page of the bank’s website under step-3. You can fill the same with all the required details and submit it at the below address.
Principal Nodal Officer,
ICICI Bank Ltd.,
ICICI Bank Towers,
Bandra Kurla Complex,
You will receive a response in 4 working days once the request is received.
Alternatively, you can submit an online form to the principal nodal officer, using the EMAIL option available on the ‘Complaints’ page under step-3.
Click the EMAIL button to find an online grievance form, fill the same with all the required details and click ‘Submit’.
Level-4: Contact ICICI’s Customer Service Head: Contacting ICICI bank’s senior general manager and head of customer service is the final level of escalation in the bank’s grievance redressal process.
ICICI’s head of customer service can be approached by sending a filled-in grievance form or by submitting an online e-mail. Both the options are available in ICICI’s ‘Complaints’ page under step-4.
After downloading the form, fill in the required details along with your grievance and send/submit it at the below address.
Senior General Manager and Head Customer Service,
ICICI Bank Ltd.,
ICICI Bank Towers,
Bandra Kurla Complex,
Bandra (East), Mumbai 400051.
The bank will respond within 4 business days, once the request is received.
Alternatively, you can also submit an online form which will be displayed by clicking on the EMAIL button available under step-4 on the ‘Complaints’ page. The form will be sent to the bank’s senior general manager and head of customer service for resolution of the query.
Your issue is likely to get resolved at any one of the levels mentioned above. In case, you are not satisfied with the resolution even after taking it to multiple officers, you still have a chance to voice your concern.
You can approach the Banking Ombudsman appointed for your area and report the same to him. The list of city/state specific Banking Ombudsman details are available on ICICI bank’s ‘Complaints’ page. You can approach the respective officer through phone, fax or by dropping a written request.
For your Quick Response, Points of Contact in the Grievance Redressal Process are tabled Below
|2nd Level Escalation of Issue to the Head of Phone Banking||Mr. Subhendu Tripathy, ICICI Bank Ltd., Phone Banking Center, ICICI Bank Tower, Financial District, Gachibowli, Hyderabad. Pin Code - 500032.|
|3rd Level Escalation of Issue to the Principal Nodal Officer||Mr. Vinayak M, Principal Nodal Officer, ICICI Bank Ltd., ICICI Bank Towers, Bandra Kurla Complex, Bandra (East), Mumbai. Pin: 400051|
|4th level Escalation of the issue to the Senior General Manager and Head of Customer Service||Mr. Saurabh Singh, Senior General Manager and Head Customer Service, ICICI Bank Ltd., ICICI Bank Towers, Bandra Kurla Complex, Bandra (East), Mumbai PIN: 400051.|
More About ICICI Bank:
ICICI stands for Industrial Credit and Investment Corporation of India and this is a privately owned MNC in India. ICICI Bank, is one of the leading multinational private sector banks in India that has its headquarters in Mumbai, Maharashtra, India. The Bank has its registered office in Vadodara. ICICI offers various banking and financial services including insurance, term loans, investment, credit cards, deposits, etc. to meet the financial requirements of its large customer base in India. ICICI credit cards are one of the most popular products in the Indian financial market.
ICICI Bank has subsidiaries abroad in UK, China, Canada, USA, Hong Kong, Singapore, Qatar, Sri Lanka, Bahrain, Oman and Dubai International Finance Centre. Its representative offices are located overseas in UAE, Indonesia, Bangladesh, Malaysia and South Africa.