Use these numbers listed below to contact a customer care executive:
For previously unresolved queries, not more than 3 months old, dial:
Please note that call charges may be applicable based on the existing tariff plans of your service provider.
For all your credit card queries and concerns, you can contact ICICI’s credit card customer care by using any of the methods mentioned here. You can also contact the customer care centre if you are looking to find the best credit card for you or if you are looking to apply for a credit card as well.
You can contact a customer care official in your city by dialing these numbers:
|Location||Personal Banking||Corporate Banking|
|Location||Personal Banking||Corporate Banking|
|Chennai||044 33667777||044 33446699|
|Mumbai||022 33667777||022 33446699|
|Kolkata||033 33667777||033 33446699|
|Delhi||011 33667777||011 33446699|
|For Customers travelling abroad||+91-22-33667777||+91-22-3344 6699|
In Case of Card Theft: In case your credit card has been stolen or is lost, please report the loss to a customer care official by calling any of the numbers provided above. If you wish, you can request for a replacement credit card during the same call itself.
You can also use the mobile application to block the card or visit your nearest branch to block the use of your card.
Alternatively, you can block your credit card by logging in to your internet banking account.
In Case of Your Card Being Blocked: If your card has been blocked, you will have to request for a replacement card by calling the customer care centre from your mobile number. Ensure that you place the call between 7:00 a.m. and 9:00 p.m. The first delivery of your replacement card will be attempted within 5 business days of your request being placed.
In Case of Card Needing to be Re-Dispatched: If your card has been returned to ICICI because it couldn’t be delivered, you can request for a re-dispatch of your card by logging into your internet banking account or by calling customer care on any of the numbers mentioned earlier.
If you decide to call customer care, ensure that you do so from 7:00 a.m.to 9:00 p.m.
Get in touch with ICICI by sending an email to:
Alternatively, you can raise a first-level complaint (i.e., this is the first complaint you are raising with respect to a particular concern), by following these steps:
To ensure that all customer queries and complaints are addressed in a timely manner, the bank has a grievance redressal policy in place.
If you have contacted a customer service executive via phone, email, a service request form, or by going to the branch, but are not satisfied with the solution to your problem (or you haven’t received any solution), you can follow these steps:
Step 1: Download the complaint form from the website, fill it up, and send it to Mr. Phani Kumar Thota. The address is:
Mr. Phani Kumar Thota,
ICICI Bank Ltd.,
Phone Banking Centre,
ICICI Bank Tower,
Financial District, Gachibowli,
Step 2:You will receive a response within 4 working days of the form being received by the bank.
Step 3:You can alternatively send a Service Request form to Mr. Thota.
Step 4:If you aren’t satisfied with the solution provided by the Grievance Redressal Officer, you can reach out to the Principal Nodal Officer, Mr Vinayak M More.
Mr. Vinayak M More
ICICI Bank Ltd, Corporate Head Office
ICICI Bank Towers, Bandra-Kurla Complex
Mumbai – 400051
Email Id: email@example.com
You can escalate your complaint to the principal nodal officer if you aren’t satisfied with the solution you have received from prior channels.
Here are the contact details of the principal nodal officer:
The Principal Nodal Officer
ICICI Bank Ltd.
Bandra Kurla Complex
Pen down your queries and address it to:ICICI Bank Limited,
ICICI Phone Banking Centre,
ICICI Bank Tower, 7th floor,
Survey no: 115/27, Plot no.12,
Hyderabad 500032Registered office:
ICICI Bank Tower,
Near Chakli Circle, Old Padra Road,
Gujarat, IndiaCorporate office:
ICICI Bank Towers,
Mumbai 400 051
If you are unhappy with any service at your branch or have a query that is yet to be addressed, SMS ‘UNHAPPY’ and send it to 5676766.
A bank representative will get back to you within two business days.
Contact the business head
You can also contact the business head for credit cards and personal loans to ensure that your concerns have been addressed adequately:
Yes, you can call customer care to get your credit card statements for income tax purposes. Alternatively, you can download your statement from your internet banking or mobile banking account.
You can cancel your credit card account by calling customer care or sending an email to customer.care@icicibank from your registered email id. Keep in mind that your card account will be closed only if you have paid all outstanding dues on your card.
In such cases, first, make sure that you have entered the right PIN and that the card has not expired. If there is no problem with regards to the PIN or the expiry date on the card, you can call customer care. Ensure that you place the call anywhere between 7:00 a.m. and 9:00 p.m.
In case your credit card has been stolen, you will need to call the customer care number of the bank immediately so the card can be blocked, and no further transactions can take place. Once done, a replacement credit card will be sent to your registered address within 5 business days.
Yes, the bank offers a separate customer care number of all Non-Resident Indians. For all NRIs in India, the customer care number of the bank is 1800 102 5600 and is universal for all related queries. ICICI Bank also offers a non-toll-free number for all queries from people living outside the country which is 91 40 3099 8025. NRIs can also send an e-mail with their complaint or questions to firstname.lastname@example.org or visit an overseas branch in their respective country.
Your credit card comes with a working PIN which must be entered for all transactions. However, if you wish to change your PIN, you can do so by visiting any ICICI Bank ATM or through net banking. You can visit the nearest ICICI Bank ATM and swipe your credit card. Enter your existing PIN and choose the option of ‘Change PIN’. Enter your desired PIN and the new PIN will be effective for all further transactions.
The credit card limit is assigned to you based on various factors such as your credit score, credit utilization ratio, etc. However, you can request for the current limit to be changed. To request for an increase or decrease in the limit, you can call the customer care number of the bank or log in to your net banking account and request for a change in the credit limit of your card.
Customers looking to purchase a new Vivo smartphone can do so while availing attractive benefits during the Vivo Carnival sale on Amazon from 11th December to 13th December. Customers would be able to save up to Rs.11,400 on the phones during this special sale.
They can also avail exchange benefits of up to Rs.4,000 on the phones. Customers using ICICI debit or credit cards would get an instant discount of 5% if they opt for the EMI option. For HDFC debit and credit card users, there’s an instant discount of Rs.5,000 on all kinds of transactions.
The recently launched Supernova Red colour variant of the Vivo V11 Pro can be purchased on EMI starting at Rs.2,166 per month. There’s also an exchange discount of up to Rs.2,000 on the smartphone. The offer price for the Vivo V9 Pro is Rs.17,999 and the EMI options on the phone start at Rs.2,998 per month along with an exchange benefit of up to Rs.2,000.
Display of any trademarks, tradenames, logos and other subject matters of intellectual property belong to their respective intellectual property owners. Display of such IP along with the related product information does not imply BankBazaar's partnership with the owner of the Intellectual Property or issuer/manufacturer of such products.