ICICI Bank Credit Card Customer Care Number

Key Customer Care Contacts Of ICICI Bank

To make it easy for you we have listed all the key contacts under this table. It helps you to find various ICICI customer care contacts such as toll-free numbers, service helpline numbers, e-mail addresses, physical address, etc.

ICICI Customer Care Contact Type Details

ICICI Toll-free number (only for unresolved queries)

1800 200 3344

ICICI State-wise local customer care numbers (Personal Banking)

Click here

ICICI Wealth and private banking toll-free number

1800 103 8181

ICICI State-wise local customer care numbers (Private and wealth banking)

Click here / (city std code) 33667777

ICICI NRI Banking numbers

Click here

ICICI customer care e-mail address

customer.care@icicibank.com

ICICI customer care e-mail to report suspicious mail

antiphishing@icicibank.com

ICICI registered office contact number

+91-265-6722286

ICICI corporate office contact numbers

Tel: +91-22-33667777, Fax: +91-22-26531122

ICICI grievance redressal online

https://www.icicibank.com/complaints/complaints.page?

ICICI ATM/Branch online locator

https://www.icicibank.com/find-atm-branch.page?

ICICI Facebook page

https://www.facebook.com/icicibank/

ICICI Twitter page

https://twitter.com/ICICIBank

ICICI Twitter handle

@ICICIBank

ICICI Twitter handle - Service queries

@ICICIBank_Care

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ICICI Bank Toll - Free Number (9am to 6pm, Mon to Fri)

Use the following toll-free numbers to get in touch with ICICI representatives who will answer your queries about ICICI credit cards. This service is available from 9 a.m. to 6 p.m. from Monday to Friday.
ICICI Toll Free Number 1800 200 3344

ICICI Credit Card Customer Care Phone Numbers:

ICICI Bank offers different channels like phone banking, e-mail, online customer service, postal service, etc., to resolve any kind of credit card related issues. If nothing works, customers can still approach the grievance redressal officers who are exclusively appointed to resolve all kinds or grievances and complaints.

ICICI Credit Card Customer Care Postal Address:

If you wish to send a written request to ICICI regarding your credit card issue or concern, you can send the same to the postal address mentioned below.

Postal Address ICICI Bank Limited ICICI Phone Banking Center, ICICI Bank Tower, 7th floor, Survey no: 115/27, Plot no. 12, Nanakramguda, Serilingampally, Hyderabad. Pin Code: 500032.

So far we have covered ICICI customer care numbers specific to credit cards. To deliver better services to the customers, ICICI maintains dedicated helplines for specific products. We tried to cover the same to serve our readers better.

ICICI Bank Customer Care numbers for Retail Customers

ICICI bank retail customers can use the below listed personal banking numbers to contact the customer care executives regarding their queries/complaints or feedback. The helplines are available state-wise, while a few major cities also have dedicated customer care numbers.

City-Wise Personal Banking Phone Numbers for ICICI Bank Retail Customers are Listed Below:

City ICICI Customer Care Contact Type
Bangalore 080-33667777 / 44455000
Hyderabad 040-33667777 / 44455000
Delhi 011-33667777 / 44455000
Chennai 044-33667777 / 44455000
Mumbai 022-33667777 / 44455000
Kolkata 033-33667777 / 44455000
Jaipur 0141-3366777 / 4445500
Ernakulam 0484-3366777
Chandigarh 0172-3366777 /4445500
Lucknow 0522-3366777/4445500
Gurgaon 0124-3366777/44445500
Panaji 0832-3366777
Patna 0612-3366777
Raipur 0771-3366777
Shimla 0177-3366777
Ranchi 011-3344339
Bhopal 0755-3366777
Ahmedabad 079-3366777/44455000
Dehradun 0135-3366777
Bhubaneswar 0674-3366777
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State-Wise Personal Banking Phone Numbers for ICICI Bank Retail Customers are Listed Below

State ICICI Customer Care Number
Kerala 9020667777
Madhya Pradesh 9098667777
Punjab 7307667777
Karnataka 8088667777
Jharkhand 8102667777
Jammu & Kashmir 9018667777
Himachal Pradesh 9817667777
Maharashtra 9021667777
Orissa 9692667777
Rajasthan 7877667777
Tamil Nadu 7305667777
Uttar Pradesh 8081667777
Uttarakhand 8081667777
West Bengal 8101667777
Andhra Pradesh 7306667777
Assam 9864667777
Bihar 8102667777
Goa 9021667777
Haryana 901766777
Chhattisgarh 9098667777
Gujarat 8000667777
Telangana 7306667777
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ICICI Customer Care Numbers for Wealth/Private Banking

Wealth or private banking customers can call all India toll free number 18001038181 or the below listed state/city specific helpline numbers for all their queries and concerns.

City-Wise Customer care numbers for wealth/private banking customers

City ICICI Customer Care Number (Wealth/Private Banking)
Bangalore 080-3344339
Hyderabad 040-3344339
Delhi 011-33443399
Chennai 044-3344339
Mumbai 022-3344339
Kolkata 033-3344339
Jaipur 0141-3344339
Ernakulam 0484-3344339
Chandigarh 0172-3344339
Lucknow 0522-3344339
Gurgaon 0124-33443399
Panaji 0832-3344339
Patna 0612-3344339
Raipur 0771-3344339
Shimla 0177-3344339
Ranchi 0651-3344339
Bhopal 0755-3344339
Ahmedabad 079-3344339
Dehradun 0135-3344339
Bhubaneswar 0674-3344339
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State-Wise ICICI Customer Care numbers for Wealth/Private Banking Customers

State ICICI Customer Care Number(Wealth/Private Banking)
Andhra Pradesh 7306443399
Assam  9864443399
Bihar 8102443399
Goa 7304443399
Haryana 9017443399
Chhattisgarh 8103443399
Gujarat 8306443399
Kerala 9020443399
Madhya Pradesh 8103443399
Punjab 7307443399
Karnataka 8088443399
Jharkhand 8102443399
Jammu & Kashmir 9018443399
Himachal Pradesh 9817443399
Maharashtra 9817443399
Orissa 9817443399
Rajasthan 8955443399
Tamil Nadu 8955443399
Uttar Pradesh 8303443399
Uttarakhand 8303443399
West Bengal  9832443399
Telangana 7306443399
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Escalation of Issues

If you haven’t received any resolution from the customer care or when you’re not satisfied with the kind of resolution received, you can escalate the issue using the contact number mentioned below. The service is available from morning 9 to evening 6 from Monday to Friday.

ICICI grievance registration number – 1800 200 3344

ICICI Customer Care – NRI Banking

ICICI NRI customers can contact the bank for all account-related queries through various channels including customer helplines, web chat, e-mail, postal mail, and by visiting the bank branches.

Detailed information about each channel is mentioned below.

ICICI Bank NRI Toll Free Customer Care Numbers

The below country-specific helpline numbers are for NRI customers of ICICI to clear all their NRI-account related queries. Make sure to have your debit card, which is required for customer authentication, handy while calling the helplines.

Call NRI Banking Customer Care Numbers

Country Calling From ICICI Toll Free Number(NRI Banking)
USA and Canada 1866-ICICI-4U
UK 0-8081-314-151
Singapore 800-101-2553
Australia 0011-800-0424-2448
Finland 990-800-0424-2448
Spain 00-800-0424-2448
Portugal
Italy
France
Belgium
Germany
Netherlands
Ireland
Luxembourg
UAE 8000 -114-001
 Bahrain 800-04-877
India (NRIs in India) 1800-102-5600  
From any country to India 91-40-3099 8025 (Non-toll free)
Office numbers of other countries
Bahrain +973-17-576-161
Hong Kong +852-22342651,+852-22342655
Sri Lanka +94-11-4242448
Russia +7-495-981-4988

NRI Customers - Request a Call back from ICICI Bank

If you are unable to reach ICICI NRI customer care centres using the above helpline numbers, you can request a call back by raising an online request.

New NRI Customers:

New customers can request a call back from the bank only when they wish to open an NRI account with the bank or to convert their existing resident account into an NRI account.

To request a call back, they need to fill an online form, which is available on ICICI Bank website in the ‘Customer Care’ page under ‘NRI Banking’ category.

Once the form is submitted, ICICI representative will give a call within 15 minutes from the number 9140-40661850 . If he is unable to reach you, a second attempt will be made within next 10 minutes. Please make sure to have your phone line free and available.

Existing NRI Customers:

Existing NRI customers of ICICI bank can avail the free call back facility from any place in the world.

Customers calling from India, UK, USA, Canada, and Singapore can call the respective toll-free number and request the call-back facility.

Others can use the online form to request a call back. The online form is available in ICICI ‘Customer Care’ page, under NRI>Existing Customers’ category.

Once the request is submitted, ICICI representative will give a call back in next 5 minutes. A second attempt will be made in next 10 minutes. Ensure that your phone line is free while requesting a call back. If there is no call within 30 minutes of raising the request, customers can retry the same.

Alternatively, ICICI bank NRI customers can also send an e-mail requesting a call back to nri@icicibank.com.

NRI Customers – To raise Service Requests

ICICI Bank NRI customers can use online forms to raise service requests related to various products. The forms specific to different products are available in the bank’s website.

Different forms are available for different products including demat account, credit card and home loan.

Emergency service requests related to debit card/ATM card blocking/unblocking, to stop cheque processing, operations related to deposits, bank accounts, repatriation, account linking related service request can be raised using the online forms. However, customers need to login to ICICI net banking to raise the aforementioned requests.

NRI Banking – Send an e-mail

NRI customers can also send an e-mail to nri@icicibank.com describing their query/concern/ feedback.

Write to NRI Customer Centre

ICICI customers having NRI accounts can also write a letter regarding their issues/concerns and send it to the below mentioned address.

NRI Services Center (CPC NRI) ICICI Bank Limited RPC Mumbai, Autumn Estate, 5th Floor, 'A' Wing, Near Mhada, Chandivali, Andheri (E), Mumbai - 400 072, INDIA.

NRI customers residing in USA, UK, Canada, Australia, Singapore and UAE can use the post office (PO) box services provided by ICICI Bank India and can save courier related costs. They can send their written requests or documents to the respective PO box offices in their countries. Addresses of the same are listed below

Country Writing From ICICI Post Office Box Address
USA ICICI Bank Ltd., Spring, P.O Box 688, Buffalo,  NY 14240-0688, USA
UK NRI Services Center ICICI Bank Ltd., India BOM/UK/1216811/ICICI P. O. Box 66 Hounslow, TW59RT United Kingdom
Australia NRI Services Center ICICI BANK LTD, India IRS - BOM, Quantium Solutions, BOM/AUS /126811/ICICI, P.O. Box 5151, Minto NSW 2566, Australia
Singapore ICICI Bank Limited, India, Quantium Solutions BOM/SIN/126811/ICICI Changi Airfreight Centre, PO Box 955, Singapore 918116
Canada NRI Services Center ICICI Bank Ltd., INDIA BOM/CAN/126811/ICICI P.O. Box 244 STN LCD Malton Mississauga, ON L4T 3B6 Canada
UAE NRI Services Center ICICI Bank Ltd., INDIA Quantium Solutions BOM/UAE/126811/ICICI PO Box - 15321 Dubai, UAE

Contact Overseas Branch Offices

ICICI NRI customers can directly walk-in to overseas branch offices located in their respective countries. Contact details of the same including address and contact numbers are listed below.

Country Branch Address Contact number (phone/fax)
Bahrain Bahrain Branch ICICI Bank Ltd.  Manama Centre, Manama Kingdom of Bahrain Tel: + 973 17 576 161 Fax: + 973 17 221 200
Bangladesh Bangladesh Representative Office ICICI Bank Ltd., 12th floor, Unique Trade Center (UTC Building), 8 Panthapath, Dhaka -1215 Tel: +8802 8155392 / 409 Fax: +8802 8143424
Canada Canada Subsidiary ICICI Bank Canada Don Valley Business Park 150 Ferrand Drive, Suite 700,  Toronto, ON M3C 3E5 Tel: + 1 416 360 0909  Fax: + 1 647 436 1178
China China Representative Office ICICI Bank Ltd. RM 2585, 25/F, Wheelock Square, 1717 Nanjing West Road, Jingan District, Shanghai 200 040, China Tel: + 86 21 61575169 / 70 Fax: + 86 21 61575388
Dubai, UAE Dubai Representative Office ICICI Bank Ltd., Suite No. 404,  The Business Centre Building, Khalid Bin Al Waleed Street, Near Burjuman, P O Box: 28758, Dubai, U.A.E. Tel: + 8000 9114 001 (toll free) Fax: + 971 4 396 6994
Abu Dhabi, UAE Abu Dhabi Representative Office ICICI Bank Ltd.,  No.107-108, Al Otaiba Towers, Mashreq Bank-Siemens Building, Electra Street, P O Box: 31276, Abu Dhabi, U.A.E.  Tel.: 8000 9114 001 (toll free) Fax: +971 2 622 8410
Hong Kong Hong Kong Unit 1504B-1505,  Level 15, International Commerce Centre, 1 Austin Road West, Kowloon, Hong Kong Tel: + (852) 2234 2651/2234 2655  Fax: + (852) 2234 7613
Singapore Singapore Branch  ICICI Bank Ltd. 9 Raffles Place, # 50-01 Republic Plaza, Singapore- 048619  Tel: + 65 6723 9288 Fax: + 65 6723 9268
Johannesburg, South Africa South Africa Representative Office  ICICI Bank Limited  3rd floor, West Building, 88, Stella Street, Sandown, Sandton, Johannesburg 2196 PO Box 78261,  Sandton, Johannesburg 2146 Tel: +27 11 6767800 (Board)  Fax: +27 11 7839748 (Board)
Sri Lanka Sri Lanka Branch  ICICI Bank Ltd. 58, Dharmapala Mawatha, Colombo 07, Sri Lanka. Tel: + 94 11 4242448

ICICI Credit Card Customer Care Email ID

If you wish to send an e-mail with your credit card related query or issue, you can use the online form provided by ICICI through its website under ‘Complaints’ page. Alternatively, you can also drop a mail to customer.care@icicibank.com. Do mention your ICICI credit card number, name and contact details to have a quick resolution.

ICICI Customer Care – Grievance Redressal

A holistic grievance redressal system has been adopted by ICICI Bank to resolve all the unanswered/unsatisfied complaints/queries reported by its customers. The grievance redressal process allows the customers to escalate the issues to the next level management who will make sure that no query remains unresolved.

Customers who didn’t receive a proper response from the ICICI customer care centre can use the grievance redressal escalation matrix to take their issues to next level. Only those who approached the ICICI customer care centre in the first instance and got a ‘service request number’ can use the system to escalate their issue.

Level-1: Send an e-mail: Visit the ‘Complaints’ page on the ICICI website and click on ‘e-mail’. You will be redirected to a new page where you need to fill the required fields along with the details of your issue before clicking on ‘Submit’. Once your mail is submitted, you are likely to receive an acknowledgement from the bank.

Level-2: Contact ICICIs phone banking head: In case, your mail is not answered or if you find the resolution unsatisfactory, you can escalate the same to ICICI’s Head of Phone Banking. The officer can be approached in two ways – through a written request or by sending an e-mail.

If you wish to pen down your issue, you can write down the same and send it to the below-mentioned address.

Head of Phone Banking,

ICICI Bank Ltd.,

Phone Banking Center,

ICICI Bank Tower,

Financial District,

Gachibowli,

Hyderabad 500032.

The form is available for download on ‘Complaints’ page of the bank’s website. Once the bank receives the form, you are likely to receive a response within 4 business days.

The second method is to send an e-mail to the officer through an online submission form. On the same ‘Complaints’ page, you will find an EMAIL button under step-2. Clicking on it will redirect you to a new page, where you can enter your details and submit the form to the phone banking head.

You have to enter your details including name, e-mail ID, phone number, service request number, type of account, account number or application number, and details of your grievance. Once you enter all the details click ‘Submit’. You may receive an acknowledgement from the respective department once the request is submitted.

Level-3: Write to ICICI’s Principal Nodal Officer: Unfortunately, if your issue remains unresolved after the 2nd level of escalation, you can directly contact ICICI’s principal nodal officer. The principal nodal officer can be contacted by sending a filled in grievance form or submitting an online e-mail.

You can download the form from ICICI ‘Complaints’ page, fill the same with all the required details and submit it at the below address.

Principal Nodal Officer,

ICICI Bank Ltd.,

ICICI Bank Towers,

Bandra Kurla Complex,

Bandra (East),

Mumbai 400051.

Once the request is received, you’re likely to receive a response in 4 working days.

Alternatively, you can submit an online form to the principal nodal officer, using the EMAIL option available on the ‘Complaints’ page under step-3.

Click the EMAIL button to find an online grievance form, fill the same with all the required details and click ‘Submit’.

Level-4: Contact ICICI’s Customer Service Head: The final level of contact in the ICICI grievance redressal matrix is ICICIs senior general manager and head of the customer service. He/she can be approached by sending a filled-in grievance form or by submitting an online e-mail. Both the options are available in ICICI’s ‘Complaints’ page.

To send a request through the post, downloading the grievance form from the website, fill the required details and send/submit it at the below address.

Senior General Manager and Head Customer Service,

ICICI Bank Ltd.,

ICICI Bank Towers,

Bandra Kurla Complex,

Bandra (East), Mumbai 400051.

Once the request is received, the bank will respond within 4 business days.

To submit an online form, click on the EMAIL button available under step-4 on ICICIs ‘Complaints’ page. Fill the required details and click on ‘Submit’. The form will be automatically submitted to the bank’s senior general manager and head of the customer service.

Your issue is likely to get resolved at any one of the levels mentioned above. If none of them provides a satisfactory resolution, you still have a chance to voice your concern. Approach the Banking Ombudsman appointed for your area and report the same to him. The list of city/state specific Banking Ombudsman details are available on ICICI bank’s ‘Complaints’ page. You can approach the respective officers through phone, fax or by dropping a written request.

For your Quick Response, Points of Contact in the Grievance Redressal Process are tabled Below

2nd Level Escalation of Issue to the Head of Phone Banking Mr. Subhendu Tripathy, ICICI Bank Ltd., Phone Banking Center, ICICI Bank Tower, Financial District, Gachibowli, Hyderabad. Pin Code - 500032.
3rd Level Escalation of Issue to the Principal Nodal Officer Mr. Vinayak M, Principal Nodal Officer, ICICI Bank Ltd., ICICI Bank Towers, Bandra Kurla Complex, Bandra (East), Mumbai. Pin: 400051
4th level Escalation of the issue to the Senior General Manager and Head of Customer Service Mr. Saurabh Singh, Senior General Manager and Head Customer Service, ICICI Bank Ltd., ICICI Bank Towers, Bandra Kurla Complex, Bandra (East), Mumbai PIN: 400051.

More About ICICI Bank:

ICICI stands for Industrial Credit and Investment Corporation of India and this is a privately owned MNC in India. ICICI Bank, is one of the leading multinational private sector banks in India that has its headquarters in Mumbai, Maharashtra, India. The Bank has its registered office in Vadodara. ICICI offers various banking and financial services including insurance, term loans, investment, credit cards, deposits, etc. to meet the financial requirements of its large customer base in India. ICICI credit cards are one of the most popular products in the Indian financial market.

ICICI Bank has subsidiaries abroad in UK, China, Canada, USA, Hong Kong, Singapore, Qatar, Sri Lanka, Bahrain, Oman and Dubai International Finance Centre. Its representative offices are located overseas in UAE, Indonesia, Bangladesh, Malaysia and South Africa.

News About ICICI Credit Card Customer Care

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