Santa Claus comes around just once a year. In the meantime, there are Credit Cards.
A fraudulent card transaction is an unauthorised transaction that is carried out with your credit card. The thief either physically steals your credit card, or steals your card information via phishing or credit card skimming and uses it to make payments, or withdraw cash.
Hotlist your HDFC Bank credit card via net banking:
Report unauthorised credit card transactions via phone banking:
Block your YES Bank credit card via net banking:
Block your YES Bank credit card via mobile banking:
Block your YES Bank credit card via YES Pay:
Report unauthorised credit card transactions via phone banking:
To report an unauthorised transaction that has taken place on your Axis Bank credit card, you can follow any of these steps:
Block the credit card via phone banking:
Block the credit card through Indus Net:
Block the credit card by using the bank's mobile app:
Block the credit card via SMS:
| Time taken to report the transaction from the date of receiving the communication | Customer's liability |
| Within 3 working days | NIL |
| 4-7 working days | The transaction amount or the amount mentioned in the maximum liability table, whichever is lower |
| More than 7 working days | As per the bank's board-approved policy |
Maximum liability of the customer if the fraud is reported in 4 to 7 days
| Credit card with limit up to Rs.5 lakh | Rs.10,000 |
| Credit card with limit more than Rs.5 lakh | Rs.25,000 |
Keep in mind that all digital transactions go through a lot of intermediary platforms like the payee's bank, the payer's bank, and the payment gateway. Every transaction needs to be encrypted and data should ideally never be stored with any of the intermediaries. So, if any fraud takes place during the process, you as a customer will not be held liable if the fraud has been reported within the time frame set by the bank.
Based on the amount that has been lost and the scale of theft, the investigation can take from a few days to a month.
A counterfeit credit card is a duplicate of your credit card that thieves create after stealing your account information.
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