Santa Claus comes around just once a year. In the meantime, there are Credit Cards.

How to Close a Credit Card

When you decide to close a credit card, there are certain things that need to be taken care of. Here, we will provide you with all the essential details that you need to know before going about closing/cancelling a credit card that you have been using. There is no one standard procedure for closing a credit card and the process generally differs from bank to bank. The below are the methods to close a credit card in a right way by any one of the following,

  • Cancel a credit card by calling customer care
  • By submitting a written request to the credit card issuer
  • Sending an e-mail to cancel the credit card
  • Submitting an online request for closing the credit card
Right Ways to Close a Credit Card

Cancel a credit card by calling customer care

You can call the credit card customer care of the respective bank and request them to cancel the credit card that is in your name. Once the request has been raised with the customer care, the bank will get back to you and discuss the details for the cancellation of the credit card.

By submitting a written request to the credit card issuer

You can also close a credit card by sending a written request to the credit card issuer. You need to mention all the details regarding the credit card you want to be cancel and send it to the authorities of the credit card issuer by ordinary post or registered post. You can get the postal address on the official website or by calling the customer care executives.

Sending an e-mail to cancel the credit card

You can raise a request for closing a credit card by sending an e-mail to the credit card issuer. If the facility is available, you will find a dedicated e-mail address to which requests for cancellation of credit cards can be sent. In the e-mail, you need to provide the details of the credit card that needs to be closed, your personal details, etc.

Submitting an online request for closing the credit card

Some banks offer customers the option of raising a credit card cancellation request online. To raise an online request, you need to visit the bank’s website, fill up the form and submit the request. Once the request has been made, a representative of the bank would call to confirm the cancellation request.

Things to Consider When Cancelling a Credit Card - A Right Way to Close a Card

As mentioned earlier, there is no standard procedure to cancel a credit card. However, when you want to cancel a credit card, the right way to go about it is making sure that certain things are followed. Following the things listed below helps you minimize the damage that closing a credit card can have on the credit score.

  • Clear the outstanding balance on the card: Before deciding to close the credit card, you need to clear the outstanding balance on the card. Without doing this, you cannot raise a request to cancel the credit card.
  • Read about the closing procedures and possible penalties that you may need to pay: Read about the closing procedures that the credit card issuer might offer when it comes to cancelling a credit card. Doing this makes you aware of things which you might not have known such as penalties.
  • Use up all the outstanding rewards that you may have on the card: When you use a credit card to purchase things, you end up earning reward points. These reward points need to be used up before deciding to close the credit card.
  • Make sure to cancel automatic bill payments and transfers: Automatic bill payments and transfers needs to be cancelled before closing the credit card. In case, you forget to do this, you might end up paying the fees associated with the card if the bank does not follow up on your cancellation request.
  • Ensure that no last-minute charges pop up before cancelling the card: Check the last statement of the credit card properly to make sure that no last-minute charges show up. Pay off all the charges before deciding to close the credit card.
  • Talk to the customer care executives and get the exact date when the card would be cancelled: When you raise a request for cancelling the credit card make sure to follow up with the credit card issuer and get the exact date on which the credit card will be cancelled. This way, you don’t pay any extra fees and charges.
  • Get a written confirmation from the credit card issuer stating that the credit card was closed: This is very important because as mentioned earlier it helps to keep a tab as to when the credit card was closed by the issuer. So, make sure to get a written confirmation from the issuer.

Other Things to Keep in Mind

  • When a credit card is cancelled, any add-on or supplementary credit cards linked to the card will also be automatically cancelled.
  • You would not be able to apply for a balance transfer to another bank once the request to cancel the credit card has been raised.

Customer Care Numbers to Cancel a Credit Card for Top Credit Card Issuer

Listed below in the table are the customer care numbers of certain banks that operate in the country. You can call these numbers to initiate the process of cancelling a credit card.

Bank Customer Care Number
State Bank of India 1800 180 1290
Axis Bank 1800 209 5577
Kotak Mahindra Bank 1860 266 2666
HSBC 1860 500 2277
HDFC 1800 266 4332
YES Bank 1800 103 6000
IndusInd Bank 1860 500 5004
Citi Bank 1860 210 2484
American Express 1800 419 1092
ICICI Bank 1800 200 3344
Bank of Baroda 1800 225 100
IDBI Bank 1800 200 1947
RBL Bank 1800 121 9050
Bank of India 1800 220 229/ 1800 103 1906
Corporation Bank 1800 22 6606

Frequently Asked Questions (FAQs)

  1. Is it better to cancel unused credit cards?

    Yes, it is better to close an unused credit card.

  2. What happens if you cancel a credit card with a balance?

    You can’t close a credit card with an outstanding balance. In case, you want to close the credit card, you will have to clear the balance that may be on the card.

  3. Will closing a credit card affect your credit score?

    Closing a credit card might affect your credit score. You can however minimize the effect by ensuring that you follow all the necessary formalities.

  4. Is it better to close a credit card or leave it open with a zero balance?

    The best thing is to close the credit card the right way.

  5. Do I need to submit my credit card to the bank once it is cancelled?

    It depends on the bank’s terms and conditions. While some banks require the cardholder to send the cut credit card to the bank to initiate the cancellation request, other banks recommend the customers to cut the card into pieces once it is cancelled instead of discarding it as it is.

  6. What do I do with an unused credit card, should I cancel it?

    If used in a strategic manner, closing your unused credit card can actually help in improving your credit score. One reason for closing an old account and canceling your credit card is to avoid any annual fee that you may incur.

  7. Is it bad to cancel a credit card?

    This entirely depends on the credit that is available on your card. When you close a credit card account which has a high credit limit, it might affect your credit score in a negative way, especially if you have a high balance on your other cards and loans. In order to ensure that canceling your credit card does not hurt your credit score, you should pay off all balances on other cards.

  8. Am I allowed to write a letter in order cancel my credit card?

    Yes, you can cancel your credit card by sending a written letter of request to your credit card company. You will have to note down details like the name of the credit card that needs to be canceled and then send this to your credit card issuer. This can be done by post.

  9. When I cancel a credit card, will my add-on card also be cancelled?

    Yes, when you cancel a credit card, your supplementary credit cards and add-on credit cards which are linked to the main card will be cancelled.

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