RBL Bank Moneytap Black Credit Card

Features and Benefits of RBL MoneyTap Black Credit Card

Welcome Benefit:

1. Get 12,000 reward points on making your first credit card transaction within 30 days of card setup and payment of the annual fee.
2. The welcome benefit will be credited within 60 days of card setup after the payment of the Line Setup Fee and the completion of the first card transaction within 30 days of card setup.
3. Note: There is a revenue sharing arrangement between RBL Bank and MoneyTap for this card.

Accelerated Reward Earning:

1. Earn 2 reward points for every Rs.100 spent on all purchases.
2. Get 5x reward points (equivalent to 10 points per Rs.100 spent) on online purchases, capped at 500 points per month.
3. Redeem your accumulated reward points for exciting benefits like air travel, hotel stays, shopping vouchers, and more through the RBL Rewards Programme.

Reward Exclusions:

1. No base reward points are earned on fuel, utilities, railways, rentals, wallet loads, insurance, and government services.
2. No accelerated reward points on fuel purchases.
3. Starting from 15 October 2024, base and accelerated reward points will not apply to specified categories/MCCs such as education, real estate, quasi-cash, etc.

Monthly Benefit:

1. Earn 1,000 reward points every month by making at least 5 transactions of Rs.1,000 or more.
2. Starting from 15 October 2024, purchases made in excluded categories (as per MCCs) will not contribute towards this monthly benefit.

Movie Discount:

1. Enjoy a 10% discount on BookMyShow movie tickets, up to Rs.100 per booking, valid any day of the week.
2. This offer can be availed up to 15 times a year.

Complimentary Lounge Access:

1. Enjoy 1 complimentary domestic airport lounge visit per calendar quarter.
2. Lounge access is provided through the MasterCard/Visa lounge programme.

Milestone Rewards:

1. Earn 8,000 reward points on annual spends of Rs.2.5 lakhs.
2. Earn an additional 8,000 reward points on annual spends of Rs.4 lakhs.
3. Starting from 15 October 2024, purchases made in excluded categories (according to MCCs) will not contribute to these milestone rewards.

Fuel Surcharge Waiver:

1. Enjoy zero fuel surcharge at all fuel stations for transactions between Rs.500 and Rs.4,000.
2. The maximum surcharge waiver is capped at Rs.100 per month.

RBL Bank MoneyTap Black Credit Card Limit

The limit on your card will be fixed by the bank, taking into account many factors like your credit score, credit utilisation ratio and your past repayment habits.

Fees and Charges of RBL Bank MoneyTap Black Credit Card

Documents Required to Apply for RBL MoneyTap Black Credit Card

These are the documents you may be asked to submit when you apply for this card:

• Proof of Address
  • Ration Card
  • Passport
  • Voter ID
  • Aadhaar card
• Identity Proof
  • Driving License
  • Passport
  • Aadhaar card
• Income Proof
  • Form 16
  • IT Returns
  • Salary Slips

This list of documents mentioned above is indicative. The bank might ask you to submit other documents depending on what is required.

Credit Card Grievance Redressal Process - RBL Bank Moneytap Black Credit Card

If you encounter any issues with your RBL Bank credit card, follow these steps for a swift resolution:

Step 1: Contact Customer Care

Begin by reaching out to RBL Bank’s Customer Care team for any credit card-related queries or complaints. You can contact them via:

1. Phone: 022 7117 4100
2. Email: customercare@rblbank.com

Provide your complaint details to help facilitate a quicker resolution.

Step 2: Raise a Formal Complaint

If your issue is not resolved in Step 1, you can formally raise a complaint by contacting the grievance redressal team. They can be reached via:

1. Email: grievance@rblbank.com
2. Phone: 022 6115 6305

Ensure you provide all relevant information to expedite the process.

Step 3: Escalate to the Principal Nodal Officer

If your complaint remains unresolved or you are dissatisfied with the outcome after Step 2, you can escalate the matter to the Principal Nodal Officer.

1. Name: Mr. Vikas Nigam
2. Email: principalnodalofficer@rblbank.com
3. Phone: 022 7143 2700
4. Address: RBL Bank Ltd, Unit No. 306-311, 3rd Floor, JMD Megapolis, Sector 48, Sohna Road, Gurugram – 122018, Haryana

Step 4: Submit Feedback to the Banking Ombudsman

If your grievance remains unresolved, you may approach the Banking Ombudsman for independent mediation. The Ombudsman can provide an impartial resolution to your complaint. Visit the official website for more information on how to proceed. For further details, refer to RBL Bank’s Customer Grievance Redressal Policy for comprehensive information on the process.

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