ICICI Credit Card Fraudulent Transactions

If your credit card was lost or stolen and fraudulent transactions have taken place with your card, it is advised that you must report the same to the bank. ICICI Bank allows you to prevent fraudulent transactions by blocking your credit card in case of theft or loss.

How can I Report an Unauthorised Transaction to the Bank?

You can choose between the following methods to report an unauthorised transaction or block your credit card.

• Net Banking
• Phone Banking

How to Block your ICICI Bank Credit Card through Net Banking

To block your ICICI Bank Credit Card through net banking services, here’s what you must do:

• Log in to your ICICI credit card net banking account.
• Click on the ‘Customer Services’ tab.
• Select the option of ‘Services Request’.
• Under the ‘Credit Cards’ tab, click on ‘More’.
• Once done, select ‘Credit Card Dispatch Related’ and click on ‘Block Credit Card’.
• Select the card which you wish to block and click ‘submit’.

How to Block your ICICI Bank Credit Card through Phone Banking

You can also block your ICICI Bank Credit Card through phone banking as well. You can call the ICICI credit card customer care at 1800 2662.

It is important to keep the following information in hand while reporting a fraudulent transaction:

• Type of transaction (grocery, utility, etc.)
• Credit card number
• Transaction amount
• Date of transaction

If the fraudulent transaction is the fault of the bank, the amount will be compensated by the bank. However, in such cases where neither you nor ICICI bank at fault, the bank will compensate the amount up to Rs.5,000.

FAQs on ICICI Bank Credit Card Fraudulent Transactions

1. How long does it take for the bank to reissue the credit card?

   When your credit card is blocked and your request for a reissue is registered, it may take up to 7 working days for ICICI Bank to reissue your new credit card.

2. How can I block my ICICI Bank credit card?

   You can block your ICICI Bank credit card through net banking or phone banking.