With a view to ensure that credit card holders can keep a tab on their expenditure made through their HDFC credit card, the bank has come up with the service of eStatements. This service has been made available to the customers after it was seen that credit cardholders were guilty of overspending on their card. With the help of eStatements, a credit card holder can make sure that they don’t go beyond their budget when using the card while making purchases. The service of eStatements is sure to further increase the popularity of credit cards in the country as it will enable customers to use the card judiciously and evade falling into financial trouble.
A credit card statement offered by banks and financial institutions is a periodic report showing recent transaction carried out by cardholders within a stipulated time frame. The statement also informs the cardholder of his/her due balance along with other relevant information regarding their credit card for the specified billing cycle.
HDFC Bank provides credit card statement to its credit card customers which contains the list of the recent transactions, purchases done, payments done along with other debits and credits made using the card. Some of the other benefits can a cardholder can avail once he/she signs up for credit card statements are mentioned below:
As stated earlier a credit card statement allows the customer to review all the purchases made through the credit card. It also provides an insight into the below mentioned sections like:
Customers of HDFC bank can avail the service of eStatements by requesting for it either online or offline. To request for the service of eStatements, an individual can follow the below mentioned steps:
If a credit card holder does not have access to internet banking, he/she can request for the service by visiting the nearest HDFC bank and filling up the required forms. He/she can also request for the service of statements offered by the bank by calling the nearest customer care centre.
Occasionally, due to certain mistakes like double swiping the credit card while purchasing items can lead to erroneous transactions being highlighted in the credit card statement. In case a HDFC cardholder spots such an error or of a different kind on their credit card statement, they should report it to the bank officials and ask them to rectify the mistake.
Apart from doing so, a HDFC credit card holder can also look to talk to the merchant against whose name the transaction has been shown. Doing so can help the individual sort out the issue without them needing to involve the bank officials as well as help them in saving some valuable time.
Another method available to the cardholder's with regard to erroneous transactions is to report the transaction to the creditor’s department and request them to carry out inquiries with regard to the billing statement. For doing so, the cardholders needs to write to the department outlining their objection within two months of receiving the bill statement that consists the wrong transaction and providing them copies of all the proof required to drive home their point.
Credit card e Statements are provided to HDFC credit card customers at the periodic interval of 30 days.
Once the cardholder registers for an email credit card statement, issuance of hard copies of the statements are discontinued.
Cardholders can register for email statements through HDFC Credit Card netbanking or by visiting the nearest HDFC branch.
No, one does not need to pay for availing the service of eStatements offered by HDFC bank.