Deutsche Bank Personal Loan Customer Care

When you make a call to the helpdesk of Deutsche Bank to express your concerns regarding your personal loan, you can utilise Interactive Voice Response (IVR) service or talk to any of the phone banking officers.

Deutsche Bank Phone Banking Services

The types of services offered by Deutsche Bank customer care facility include:

1. Loan account enquiries
2. Request for personal loan brochures and other product brochures
3. Loan application status
4. General queries related to your personal loan account and other accounts
5. Account statement through email and physical mail
6. Your account balance
7. Request for cheque book
8. Request to stop or cancel payment of cheques
9. Enquire the status of your cheque
10. Loan repayment modes
11. Change of TPIN
12. Check the status of any transaction
13. Product information about loans and other products

Guidelines for Using Deutsche Bank Personal Loan Customer Care Facility

When you utilise the bank's phone banking facility, you can get in touch with the bank at any point of time. The customer care department of the bank is committed to offering instant solutions at any moment.

If you plan to make a call to the bank to get your personal loan doubts clarified, you will have to:

1. Generate your TPIN when you call for the first time.
2. Keep your customer ID ready.
3. Keep your TPIN which you would have generated while making the call for the first time.
4. Select your language, which is English or Hindi as per your preference.
5. Next, you will have to key in your customer ID followed by #.
6. You will then have to key in your 4-digit T-PIN.
7. You can then enter the right number according to what you want to select.

Deutsche Bank Grievance Redressal Process

The bank has a separate procedure for addressing grievances effectively. If you are facing any difficulty with a personal loan or any other product from Deutsche Bank, you can first send an email to customer.care@db.com. In case the resolution is delayed, you can send an email to head.services@db.com. If you are not satisfied with the solution offered, you can escalate the issue to the nodal officer of the bank in your region.

The personal loan customer care facility of the bank is a great boon when you want to lodge a complaint or ask a query when you are relaxing at home, when you are busy at work, or when you are on vacation.

Features and Benefits of Deutsche Bank Personal Loan

1. The minimum amount of this loan is Rs.50,000 and the maximum amount is Rs.15 lakh.
2. You can repay this loan within a period of 12 months to 48 months. The repayment can be done via equated monthly installments (EMIs).
3. The bank enables its savings account or current account customers and payroll customers to apply for this personal loan at competitive interest rates.
4. Deutsche Bank has a reliable balance transfer facility that allows you to transfer your current personal loan from another lender to Deutsche Bank. When you choose this facility, your interest rate will be low.
5. The documentation process for this personal loan is simple and minimal. You can get it done quickly.
6. The minimum age requirement to apply for this loan is 25 years. The maximum age requirement to apply for this loan is 60 years.
7. The minimum income required to apply for this loan is Rs.25,000.
8. The bank believes in delivering fast and accurate services. Your personal loan application will be processed very quickly and the amount will be disbursed to your account in a few hours.
9. The processing fee for this loan is up to 2% of your personal loan amount.
10. The default interest rate is 24% p.a.
11. If you want to pre-pay a fixed rate loan, you will have to pay a fee, which will be 5% of your outstanding principal amount.

Documents Required for Deutsche Bank Personal Loan

When you apply for a personal loan from Deutsche Bank, you will have to compulsorily furnish certain documents in order to prove your age, identity, and income.

Address proof

1. Passport
2. Driving License
3. Aadhaar card
4. Job card provided by NREGA
5. Voter's ID card

Identity proof

1. Passport
2. Driving License
3. Aadhaar card
4. Voter's ID card
5. PAN card
6. Job card provided by NREGA

Age proof

1. Passport
2. Aadhaar card
3. Voter's ID card
4. PAN card
5. Birth certificate

Signature proof

1. Banker's certificate
2. PAN card
3. Passport
4. Driving License

How to Apply for Deutsche Bank Personal Loan

1. You can apply online by visiting the official website of the bank. You will need to fill an online form with your basic personal details, contact details, and the product that you are interested in.
2. You may also apply by sending a text message with the text 'PL' to 561615.

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