Axis Bank Personal Loan Customer Care Number

The Axis Bank personal loan customer care numbers are 1860 419 5555 and 1860 500 5555. Callers can get details on personal loans by calling either of these numbers between 9 a.m. and 9 p.m. from Monday to Saturday (except national holidays). The bank offers Phone Banking Services through which you can raise all your personal loan-related queries. The bank’s customer support team is highly responsive and dedicated to help you with any issues related to personal loans or other financial products.

Axis Bank Customer Care Numbers

Axis Bank’s Phone Banking Services can be accessed through mobile phones and landlines. You can reach the customer support team of the bank

Axis Bank’s phone banking services can also be accessed by customers from outside India as well. The number for them is +91-22-67987700.

The 24-hour Emergency Helpline Number for blocking your prepaid/debit card is +91-22-679887700.

For Personal Loans dial	1800 233 5577
For lost credit cards dial	860 419 5555 or 1860 500 5555
For lost debit cards dial	022 67987700
Retail Phone Banking Numbers:	1860 419 5555/1860 500 5555
For Agri and rural banking dial	1800 103 5577
For account information dial	1800 419 5959
For mini statement dial	1800 419 6969

NRI customers can also raise and solve their queries through phone banking. Here is a country-wise list of Axis Bank customer care numbers:

Alternatively, NRI customers can also call the non-toll-free India number +91 406717 4100 or send a written application to www.axisbank.com/support.

Information and Services that can be Accessed Via Axis Bank Phone Banking

• Seeding of Aadhaar
• Details regarding products and services
• Details regarding the status of cheques deposited or issued
• Details regarding transactions and account balance
• E-statement registration
• Details regarding deposit interest rates
• Details regarding branch locations and ATMs
• Details regarding the usage of mobile banking, internet banking, or ATMs
• Statement request
• Cheque book request
• Regeneration of net banking password
• Regeneration of ATM PIN for debit card
• Hot listing of cards
• Blocking of net banking user ID

Grievance Redressal Process

In case you are not happy with the response from the customer care department, you can follow the grievance redressal mechanism. It’s a 3-level process through which you can raise any issue you are facing with your loan or other Axis Bank products. Here’s how it works.

Level 1: If you are reaching out for the first time with your query/issue, you can connect with the bank through three channels—live chat, call centre numbers, or visit a branch (branch locators found on their official website).

Level 2: If you are not satisfied with the Level 1 response, you connect with the bank’s Nodal Officer. You can either send an email through the portal or directly write a letter to the Nodal Officer. You can download the grievance form, fill in the details, sign it, and send it to Mr. Caesar Pinto, Nodal Officer – Grievance Redressal, Axis Bank Ltd. NPC1. 5th Floor, “Gigaplex”, Plot Number I.T.5, MIDC, Airoli Knowledge Park, Airoli, Navi Mumbai – 400708. Alternatively, you can also send an email with the scanned copy of the duly filled form to nodal.officer@axisbank.com.

For branch-related complaints, you can write to the respective Circle Nodal Officer.

Level 3: If you are still not satisfied with the Level 2 response, you can reach out to the Principal Nodal Officer. You can either send an email through the bank’s online portal or write to the officer expressing your grievances. The address is Mr. P Ganesh, Senior Vice President, Head – Branch Banking Operations, Axis Bank Ltd. 2nd Floor, The Ruby, 9 – Senapati Bapat Marg, Dadar West, Mumbai – 400028.

Here are the contact details of Circle Nodal officers.

Note that if your query/issue is not resolved at Level 1 and Level 2, you can contact the Banking Ombudsman for further escalations.

Submitting a Complaint

Here’s a summary of how to file a complaint with Axis Bank:

Step 1: Dial the Phone Banking services numbers to contact the customer care department.

Step 2: If you are not satisfied with the responses, resort to the grievance redressal process.

Step 3: If your issue is not resolved at the first level, write or send an email to the Circle Nodal Officer.

Step 4: If your issue still remains unresolved, send an email or write to the Principal Nodal Officer.

Axis Bank Personal Loan Customer Care FAQs

1. Is there any other way in which I can contact the bank to check my loan repayment schedule?

Ans: Yes, you can check your loan repayment schedule through the Axis Bank website. Click on the “Get in Touch” menu option. You will be taken to the Axis Bank Support page wherein you can instantly check your loan repayment schedule. You will be expected to login to the website for the same.

2. Can I track my personal loan application without calling the customer care number?

Ans: You can do this through the bank’s website. Click on the “Get in Touch” menu option. You will be taken to the Axis Bank Support page where you can click on “Track Application”. Here, you can check the loan application status by providing your application ID, date of birth, and entering a captcha.

3. How can I apply for a personal loan through Axis Aha!?

Ans: Axis Aha is a chatbot that is available on the Axis Bank website, mobile application, and at axisbank.com/support. You can use this facility to apply for a personal loan. You just have to activate the chatbot and click on “Apply for New Products”. Select the loan option and you will be taken to the online personal loan application page on the website.

4. Is the live chat facility available at all times on the Axis Bank website?

Ans: The Axis Bank live chat service is available on all days between 7 a.m. and 11 p.m. for all customers.

5. How do I contact the bank in the case of a fraud?

Ans: Calling the customer care number to report the issue immediately should be the first option. However, you can also report a fraud or a dispute through the bank’s website. Click on the “Get in Touch” menu option. You will be taken to the Axis Bank Support page, where you have to choose the “Fraud and Dispute” option. Choose the channel that is relevant to you and you will find a repository of information on what a fraudulent transaction is. You can also send an email to the bank through an online form that can be accessed from this page. Additionally, you can initiate a web chat with a customer care representative for frauds and disputes.