Axis Bank personal loan customer care numbers are 1860 419 5555 and 1860 500 5555. Callers can get details on personal loans by calling either of these numbers between 8 a.m. to 8 p.m. from Monday to Saturday (except national holidays). The bank offers Phone Banking Services through which you can raise all your personal loan related queries. The bank’s customer support team is highly responsive and dedicated to help you with any issues related to personal loans or other financial products.
Axis Bank’s Phone Banking Services can be accessed through mobile phones and landlines. You can reach the customer support team of the bank
Axis Bank’s phone banking services can also be accessed by customers from outside India as well. The number for them is +91-22-67987700.
The 24-hour Emergency Helpline Number for blocking your prepaid/debit card is +91-22-679887700.
|For Personal Loans dial||1860 419 5555 or 1800 233 5577|
|For loss of credit cards dial||860 419 5555 or 1860 500 5555|
|For loss of debit cards dial||022 67987700|
|Retail Phone Banking Numbers:||1860 419 5555/1860 500 5555|
|For Agri and rural banking dial||1800 419 5577|
|For account balance information dial||1800 419 5959|
|To get mini statement dial||1800 419 6969|
|To know the status of an existing compliant dial||1800 419 0068|
|City||Personal Loan Number|
|Mohali Sas Nagar||0172-2620489|
NRI customers can also raise and solve their queries through phone banking. Here is a country-wise list of Axis Bank customer care numbers:
|USA||1855 205 5577|
|UK||0808 178 5040|
|Singapore||800 1206 355|
|Canada||1855 436 0726|
|Australia||1800 153 861|
|UAE||8000 3570 3218|
|Saudi Arabia||800 850 0000|
|Qatar||00 800 100 348|
Alternatively, NRI customers can also call the non-toll-free India number +91 406717 4100.
In case you are not happy with the response from the customer care department, you can follow the grievance redressal mechanism. It’s a 3-level process through which you can raise any issue you are facing with your loan or other Axis Bank products. Here’s how it works.
Level 1: If you are placing your query/issue for the first time, you can connect with the bank through three channels—live chat, call centre, or visit a branch office.
Level 2: If you are not satisfied with the Level 1 response, you connect with the bank’s Nodal Officer. You can either send an email through the portal or directly send write a letter to the Nodal Officer. In case, you want to send a letter, you need to download the grievance form, fill in the details, sign it, and send it across respective nodal officer.
For branch-related complaints, you can write to the respective Circle Nodal Officer.
Level 3: If you are still not satisfied with the Level 2 response, you can reach out to the Principal Nodal Officer. You can either send an email through the bank’s online portal or write to the officer expressing your grievances.
Here are the contact details of Circle Nodal officers.
|Sr. No.||Circle||Name and contact details|
|1||Ankur Agarwal||Ahmedabad||Axis Bank Ltd. 3rd floor, Shivalik – Ishaan Near C N Vidyalaya, Ambawadi, Ahmedabad 380006 Tel. No.: 079-40225106 E-mail ID: Circlenodalofficer.Gujaratwest@axisbank.com|
|1||T V R Prasad||Bangalore||Axis Bank Ltd., No. 8, Nitesh Times Square, 2nd Floor M G Road, Opposite to Adiga's Hotel, Bangalore 560001 Tel. No.: 080 - 68047212 E-mail ID: Circlenodalofficer.Bangalore@axisbank.com|
|2||D B Kiran||Bhopal||Axis Bank Ltd. Bhopal Circle Office, "The Infinity", 2nd Floor, M.P Nagar, Zone II, Bhopal- 462011 (Madhya Pradesh). Tel. No.: 0755-4097920 E-mail ID: Circlenodalofficer.Bhopal@axisbank.com|
|4||Ajit Kumar Tripathy||Bhubaneshwar||Axis Bank Ltd. Bhubaneswar Circle Office, Plot No. - 1, Ground Floor, Nandi Ghosh Estates, Bapuji Nagar, Bhubaneswar, Pin No. - 751009. Tel. No. - 0755 4097920 Email ID: Circlenodalofficer.Bhubaneshwar@axisbank.com|
|5||Sanjay Handoo||Chandigarh||Axis Bank Ltd. Plot 149, 1st Floor, Industrial Area Phase-1, Chandigarh, PIN CODE – 160002 Tel. No.: 0161-5030621 E-mail ID: Circlenodalofficer.Punjab@axisbank.com|
|6||P Devarajan||Chennai||Axis Bank Ltd. Chennai Circle Office, II Floor, No.3, Club House Road, Chennai-600002 Tel. No.: 044 - 61372067 Email ID: Circlenodalofficer.Chennai@axisbank.com|
|7||Varun Sarin||Dehradun||Axis Bank Ltd. Dehradun Circle Office, 2nd Floor, NCR Plaza, New Cantt. Road Hathibarkala Dehradun Uttarakhand - 248001 Tel. No.: 0135-6679991 E-mail ID: Circlenodalofficer.Dehradun@axisbank.com|
|8||Sandeep Dam||Delhi I||Axis Bank Ltd, Axis House, Tower 3, 4th Floor, Sector128, Noida, UP - 201304. Tel. No.: 0120-6210005 E-mail ID: firstname.lastname@example.org|
|9||Debaraj Maharana||Delhi II (Haryana NCR)||Axis Bank Ltd. 3rd Floor, SCO 29, Sector 14, Gurgaon, Haryana- 122001 Tel. No.: 0124-4750844 E-mail ID: Circlenodalofficer.email@example.com|
|10||Sandeep Dam||Delhi III||Axis Bank Ltd, Axis House, Tower 3, 4th Floor, Sector 128, Noida, UP- 201304. Tel. No: 0120-6210005 E-mail ID: firstname.lastname@example.org|
|8||Debjit Chowdhury||Guwahati||Axis Bank Ltd. Circle Office, Chibber House 3rd floor, G.S. Road, Guwahati – 781005 Tel. No.: 0361-2340054 E-mail ID: Circlenodalofficer.Northeast@axisbank.com|
|9||Srinivasa Kumar Sarvaraju||Hyderabad||Axis Bank Ltd., Hyderabad Circle Office, Abhinandan Towers, 6-3-249/3, Road No:1, Banjara Hills, Hyderabad – 500034 Tel. No: 040-47476602 E-mail ID: Circlenodalofficer.Hyderabad@axisbank.com|
|10||Prasanta Roy Chowdhury||Jaipur||Axis Bank Ltd. Circle Office, B-115, 1st Floor, Shanti Tower, Hawa Sadak, Civil Lines, Jaipur Tel. No: 0141-4076752 E-mail ID: Circlenodalofficer.Jaipur@axisbank.com|
|11||Gurmeet Singh Bhatia||Jammu||Axis Bank Ltd. S.C.O. 390, Sector 20, Urban Estate, Panchkula - 134 112 Tel. No.: 0172-4341002 E-mail ID: Circlenodalofficer.Panchkula@axisbank.com|
|12||Amit Agnihotri||Kanpur||Axis Bank Ltd., Circle Office, 1st Floor, UPRNSS Building, G4/5-B, Sector 4, Gomti Nagar Extension, Near CMS School Lucknow – 226010 Tel. No.: 0522-2390652 E-mail ID: Circlenodalofficer.Lucknow@axisbank.com|
|13||Arindam Basu||Kolkata||Axis Bank Ltd. 5 Shakespeare Sarani, Kolkata Circle Office, Kolkata-700071 Tel. No.: 033-2282 0210 E-mail ID: Circlenodalofficer.Kolkata@axisbank.com|
|14||A V S Sarma||Mumbai I||Axis Bank Ltd. 2nd Floor, Corporate Park 2, Behind Swastik Chambers, Sion Trombay Road, Chembur East, Mumbai 400071 Tel. No.: 022-45051296 E-mail ID: Circlenodalofficer.Mumbai@axisbank.com|
|15||A V S Sarma||Mumbai II||Axis Bank Ltd. 2nd Floor, Corporate Park 2, Behind Swastik Chambers, Sion Trombay Road, Chembur East, Mumbai 400071 Tel. No.: 022-45051296 E-mail ID: Circlenodalofficer.Mumbai@axisbank.com|
|16||Satya Bhusan Rout||Patna||Axis Bank Ltd. Circle Office, 2nd Floor, Plot No. 136, Patliputra Colony, Near Sai Mandir, Patna (Bihar) 800013 Tel. No: 0612-2271041 E-mail ID: Circlenodalofficer.Patna@axisbank.com|
|17||Byomaranjana Panda||Raipur||Axis Bank Ltd. Raipur Circle Office 2nd floor, Simran Tower, Jeevan Bima Marg, Raipur, Chattisgarh - 492001 Tel. No.: 0771-4002084 E-mail ID: Circlenodalofficer.Raipur@axisbank.com|
|18||Satya Bhusam Rout||Ranchi||Axis Bank Ltd. Circle Office, 2nd Floor, Plot No. 136, Patliputra Colony, Near Sai Mandir, Patna (Bihar) 800013 Tel. No.: 0612-2271041 E-mail ID: Circlenodalofficer.Patna@axisbank.com|
|19||P Sreekumar||Thiruvananthapuram||Axis Bank Ltd. Circle Office, 5th Floor, Chicago Plaza, Rajajai Road, Kochi - 682 035 Kerala Tel. No.: 0484-4422089 E-mail ID: Circlenodalofficer.Kerala@axisbank.com|
Note that if your query/issue is not resolved at Level 1 and Level 2, you can contact the Banking Ombudsman for further escalations.
Here’s a summary of how to file a complaint with Axis Bank:
Step 1: Dial the Phone Banking services numbers to contact the customer care department.
Step 2: If you are not satisfied with the responses, resort to the grievance redressal process.
Step 3: If your issue is not resolved at the first level, write or send an email to the Circle Nodal Officer.
Step 4: If your issue still remains unresolved, send an email or write to the Principal Nodal Officer.
Yes, you can check your loan repayment schedule through the Axis Bank website. Click on ‘Axis Aha’ at the bottom of the screen. You will be taken to the Axis Bank Support page wherein you can instantly check your loan repayment schedule. You will be expected to login to the website for the same.2. Can I track my personal loan application without calling the customer care number?
You can do this through the bank’s website. Click on the ‘Ask Aha’ button. You will be taken to the Axis Bank Support page where you can click on “Track Application”. Here, you can check the loan application status by providing your application ID, date of birth, and entering a captcha.3. How can I apply for a personal loan through Axis Aha!?
Axis Aha is a chatbot that is available on the Axis Bank website, mobile application, and at axisbank.com/support. You can use this facility to apply for a personal loan. You just have to activate the chatbot and click on “Apply for New Products”. Select the loan option and you will be taken to the online personal loan application page on the website.4. Is the live chat facility available at all times on the Axis Bank website?
The Axis Bank live chat service is available on all days between 7 a.m. and 11 p.m. for all customers.5. How do I contact the bank in the case of a fraud?
Calling the customer care number to report the issue immediately should be the first option. However, you can also report a fraud or a dispute through the bank’s website. Click on the “Get in Touch” menu option. You will be taken to the Axis Bank Support page, where you have to choose the “Fraud and Dispute” option. Choose the channel that is relevant to you and you will find a repository of information on what a fraudulent transaction is. You can also send an email to the bank through an online form that can be accessed from this page. Additionally, you can initiate a web chat with a customer care representative for frauds and disputes.
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