The Axis Bank personal loan customer care numbers are 1860 419 5555 and 1860 500 5555. Callers can get details on personal loans by calling either of these numbers between 9 a.m. and 9 p.m. from Monday to Saturday (except national holidays). The bank offers Phone Banking Services through which you can raise all your personal loan-related queries. The bank’s customer support team is highly responsive and dedicated to help you with any issues related to personal loans or other financial products.
Axis Bank’s Phone Banking Services can be accessed through mobile phones and landlines. You can reach the customer support team of the bank
Axis Bank’s phone banking services can also be accessed by customers from outside India as well. The number for them is +91-22-67987700.
The 24-hour Emergency Helpline Number for blocking your prepaid/debit card is +91-22-679887700.
|For Personal Loans dial||1800 233 5577|
|For lost credit cards dial||860 419 5555 or 1860 500 5555|
|For lost debit cards dial||022 67987700|
|Retail Phone Banking Numbers:||1860 419 5555/1860 500 5555|
|For Agri and rural banking dial||1800 103 5577|
|For account information dial||1800 419 5959|
|For mini statement dial||1800 419 6969|
NRI customers can also raise and solve their queries through phone banking. Here is a country-wise list of Axis Bank customer care numbers:
|USA||1855 205 5577|
|UK||0808 178 5040|
|Singapore||800 1206 355|
|Canada||1855 436 0726|
|Australia||1800 153 861|
|UAE||8000 3570 3218|
|Saudi Arabia||800 850 0000|
|Qatar||00 800 100 348|
|Bahrain||800 11 300|
Alternatively, NRI customers can also call the non-toll-free India number +91 406717 4100 or send a written application to www.axisbank.com/support.
In case you are not happy with the response from the customer care department, you can follow the grievance redressal mechanism. It’s a 3-level process through which you can raise any issue you are facing with your loan or other Axis Bank products. Here’s how it works.
Level 1: If you are reaching out for the first time with your query/issue, you can connect with the bank through three channels—live chat, call centre numbers, or visit a branch (branch locators found on their official website).
Level 2: If you are not satisfied with the Level 1 response, you connect with the bank’s Nodal Officer. You can either send an email through the portal or directly write a letter to the Nodal Officer. You can download the grievance form, fill in the details, sign it, and send it to Mr. Caesar Pinto, Nodal Officer – Grievance Redressal, Axis Bank Ltd. NPC1. 5th Floor, “Gigaplex”, Plot Number I.T.5, MIDC, Airoli Knowledge Park, Airoli, Navi Mumbai – 400708. Alternatively, you can also send an email with the scanned copy of the duly filled form to firstname.lastname@example.org.
For branch-related complaints, you can write to the respective Circle Nodal Officer.
Level 3: If you are still not satisfied with the Level 2 response, you can reach out to the Principal Nodal Officer. You can either send an email through the bank’s online portal or write to the officer expressing your grievances. The address is Mr. P Ganesh, Senior Vice President, Head – Branch Banking Operations, Axis Bank Ltd. 2nd Floor, The Ruby, 9 – Senapati Bapat Marg, Dadar West, Mumbai – 400028.
Here are the contact details of Circle Nodal officers.
|Sr. No.||Circle||Name and contact details|
|1||Andhra||Nand Kishore Chawla, Dy Vice President, Axis Bank Ltd. Circle Office, DNO 40-1-55, VVR Square, 2nd floor, Kalanagar, Benz Circle, Vijayawada - 520010 Email: Circlenodalofficer.Andhra@axisbank.com|
|2||Bangalore||K Srinivasa Rao, Vice President, Axis Bank Ltd., 41, Seshadri Road, Anand Rao Circle, Bangalore 560009 EmailID:Circlenodalofficer.Bangalore@axisbank.com|
|3||Bhopal||D.B.Kiran, Dy Vice President, Axis Bank Ltd. Bhopal Circle Office, "The Infinity", 2nd Floor,M.P Nagar,Zone II, Bhopal- 462011 (Madhya Pradesh). Email ID: Circlenodalofficer.Bhopal@axisbank.com|
|4||Bhubaneshwar||Ajit Kumar Tripathy, Vice President. Axis Bank Ltd. Bhubaneswar Circle Office, Plot No. - 1, Ground Floor, Nandi Ghosh Estates, Bapuji Nagar, Bhubaneswar, Pin No. 751009. Email ID: Circlenodalofficer.Bhubaneshwar@axisbank.com|
|5||Coimbatore||V Ramanathan, Dy Vice President, Axis Bank Ltd. 214, 1st Floor, DB Road, RS Puram, Coimbatore-641002. Email ID: Circlenodalofficer.Coimbatore@axisbank.com|
|6||Chennai||G Raghavan, Vice President, Axis Bank Ltd.Chennai Circle Office, III Floor,No.82, Dr.Radhakrishnan Salai, Mylapore, Chennai-600004 Email ID: Circlenodalofficer.Chennai@axisbank.com|
|7||Delhi I||Kumar Sanjeet, Vice President, Axis Bank Ltd, Axis House, Plot No. I-14, Tower - T1, 5th Floor, Jaypee Greens , Wish Town , Sector 128 Noida Uttar Pradesh -201304, Email ID: Circlenodalofficer.Delhi1@axisbank.com|
|8||Delhi II||Prashant Khanduri, Dy Vice President, Axis Bank Ltd, SCO 29 3rd floor, Sector 14 Near Huda Office, Gurugram - 122001 Email ID: Circlenodalofficer.Delhi2@axisbank.com|
|9||Dehradun||Gurmeet Singh Bhatia, Dy Vice President, Axis Bank Ltd. 1st Floor Sri Ram Arcade, 74 Rajpur Road, Dehradun,Uttarakhand 248001. Email ID: Circlenodalofficer.Dehradun@axisbank.com|
|10||Gujarat East||T. Purushottam Rao, Vice President, Axis Bank Ltd. 7 Geet gunjan , Dayal Baug Society , Opp Kubereshwar Mahadev , Manjalpur . Vadodara 390011 Email ID: Circlenodalofficer.Gujarateast@axisbank.com|
|11||Hubli||L Subramanian, Vice President, Axis Bank Ltd. Hubli Circle Office, No 41, Seshadri Road, Anand Rao Circle, Bangalore – 560009. Email ID: Circlenodalofficer.Hubli@axisbank.com|
|12||Gujarat West||Ankur Agarwal, Dy Vice President, Axis Bank Ltd. 3rd floor, Shivalik - Ishaan Nr. C N Vidyalaya, Ambawadi, Ahmedabad 380006 Email ID: Circlenodalofficer.Gujaratwest@axisbank.com|
|13||Jaipur||Prasanta Roy Chowdhury, Dy Vice President Axis Bank Ltd. Circle Office, B-115, 1st Floor, Shanti Tower, Hawa Sadak, Civil Lines, Jaipur – 302006 Email ID: Circlenodalofficer.Jaipur@axisbank.com|
|14||Hyderabad||S. Shankara, Vice President, Axis Bank Ltd., Hyderabad Circle Office, Abhinandan Towers, 6-3-2493, Road No:1, Banjara Hills, Hyderabad – 500034. Email ID: Circlenodalofficer.Hyderabad@axisbank.com|
|15||Kochi||Sudheesh Menon, Vice President Axis Bank Ltd. Circle Office, 5th Floor, Chicago Plaza, Rajajai Road, Kochi -682 035, Kerala. Email ID: Circlenodalofficer.Kerala@axisbank.com|
|16||Lucknow||Raj Kumar Jain, Vice President, Axis Bank Ltd., Circle Office, 1st Floor, UPRNSS Building, G-4/5-B, Sector 4, Gomti Nagar Extension, Near CMS School Lucknow – 226010 Email ID: Circlenodalofficer.Lucknow@axisbank.com|
|17||Kolkata||Subimal Saha, Vice President, Axis Bank Ltd. 5 Shakespeare Sarani, Kolkata Circle Office, Kolkata-700071 Email ID: Circlenodalofficer.Kolkata@axisbank.com|
|18||Nagpur||Harendrasingh Rawat, Dy Vice President, Axis bank Ltd, Circle Office, 3rd Floor, Buty Building, Above Bank of India, RT Road, Civil Lines, Nagpur – 440001, Email ID: Circlenodalofficer.Nagpur@axisbank.com|
|19||Mumbai||Alok Srivastava, Vice President, Axis Bank Ltd, 2nd Floor, Corporate Park 2, Behind Swastik Chambers, Sion Trombay Road, Chembur East, Mumbai 400071 Email ID: Circlenodalofficer.Mumbai@axisbank.com|
|20||Panchkula||Debaraj Maharana, Vice President, Axis Bank Ltd. S.C.O. 390, Sector 20, Urban Estate, Panchkula - 134 112 Email ID: Circlenodalofficer.Panchkula@axisbank.com|
|21||North East||Arindam Basu, Dy Vice President, Axis Bank Ltd. Circle Office, Chibber House 3rd floor.G.S.Road Guwahati-781005 Email ID: Circlenodalofficer.Northeast@axisbank.com|
|22||Pune||Sadashiv Patil, Vice President, Axis Bank Ltd. Pune Circle Office, Unit No. 4, Ground Floor, Godrej Castlemaine, Plot No. 155, Sangamwadi,Sassoon Road, Off Bundgarden Road, Next to Ruby Hall, Pune - 411001. Email ID: Circlenodalofficer.Pune@axisbank.com|
|23||Patna||Girish Dubey, Dy Vice President, Axis Bank Ltd. Circle Office, 2nd Floor, Plot No. 136, Pataliputra Colony, Near Sai Mandir, Patna (Bihar) 800013 Email ID: Circlenodalofficer.Patna@axisbank.com|
|24||Raipur||Abhay Kumar Deepak, Dy Vice President, Axis Bank Ltd. Raipur Circle Office 2nd floor, Simran Tower, Jeevan Bima Marg, Raipur, Chattisgarh-492001 Email ID: Circlenodalofficer.Raipur@axisbank.com|
|25||Punjab||Jaideep Kaul, Vice President, Axis Bank Ltd. 3rd Floor, SCO 369-370, Sector: 34A, Chandigarh, PJN Code – 160022 Email ID: Circlenodalofficer.Punjab@axisbank.com|
|26||West Bengal||Dibyendu Banerjee, Vice President Axis Bank Ltd, West Bengal & Sikkim Circle 7th Floor, Nagaland House, 11, Shakespeare Sarani, Kolkata -700071 Email ID: Circlenodalofficer.Westbengal@axisbank.com|
Note that if your query/issue is not resolved at Level 1 and Level 2, you can contact the Banking Ombudsman for further escalations.
Here’s a summary of how to file a complaint with Axis Bank:
Step 1: Dial the Phone Banking services numbers to contact the customer care department.
Step 2: If you are not satisfied with the responses, resort to the grievance redressal process.
Step 3: If your issue is not resolved at the first level, write or send an email to the Circle Nodal Officer.
Step 4: If your issue still remains unresolved, send an email or write to the Principal Nodal Officer.
Ans: Yes, you can check your loan repayment schedule through the Axis Bank website. Click on the “Get in Touch” menu option. You will be taken to the Axis Bank Support page wherein you can instantly check your loan repayment schedule. You will be expected to login to the website for the same.2. Can I track my personal loan application without calling the customer care number?
Ans: You can do this through the bank’s website. Click on the “Get in Touch” menu option. You will be taken to the Axis Bank Support page where you can click on “Track Application”. Here, you can check the loan application status by providing your application ID, date of birth, and entering a captcha.3. How can I apply for a personal loan through Axis Aha!?
Ans: Axis Aha is a chatbot that is available on the Axis Bank website, mobile application, and at axisbank.com/support. You can use this facility to apply for a personal loan. You just have to activate the chatbot and click on “Apply for New Products”. Select the loan option and you will be taken to the online personal loan application page on the website.4. Is the live chat facility available at all times on the Axis Bank website?
Ans: The Axis Bank live chat service is available on all days between 7 a.m. and 11 p.m. for all customers.5. How do I contact the bank in the case of a fraud?
Ans: Calling the customer care number to report the issue immediately should be the first option. However, you can also report a fraud or a dispute through the bank’s website. Click on the “Get in Touch” menu option. You will be taken to the Axis Bank Support page, where you have to choose the “Fraud and Dispute” option. Choose the channel that is relevant to you and you will find a repository of information on what a fraudulent transaction is. You can also send an email to the bank through an online form that can be accessed from this page. Additionally, you can initiate a web chat with a customer care representative for frauds and disputes.
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