Yes Bank operates an efficient customer service department. Customers of the bank can reach out to this department with their queries and complaints to get them resolved immediately.
Toll Free number for general enquiries 1800 12000
If you have any doubt about your personal loan disbursal process, personal loan EMI computation process, or anything associated with your personal loan, then you can call on the bank’s toll-free number and get immediate answers.
The table given below shows the contact details for the Yes Bank’s customer helpdesk:
| Toll-free number | 1800 1200 |
| While calling from abroad | +91 22 4935 0000 |
| While calling from the USA | 1833 380 0149 |
| While calling from the Canada | 1833 491 0559 |
| While calling from the UK | 800 048 9153 |
| While calling from the UAE | 8000 3570 2510 |
| Board line Numbers | + 91 22 4935 0000 and + 91 22 6669 9000 |
| Email address | yestouch@yesbank.in |
| SMS support | Send ‘HELP’ space <customer> to +91 9552220020 |
| Email address for Northern Regional Corporate Office | yestouch@yesbank.in |
| Email address for Abu Dhabi Representative Office | gib@yesbank.in |
| Email address for Corporate Office | yestouch@yesbank.in |
According to your specific situation and required need, you can use any of these numbers and ask a query or lodge a complaint. You may also write to the given email IDs to raise a complaint or query.
The bank focuses on addressing the grievances of every customer for every product diligently. If you have any grievance related to your Yes Bank personal loan, you can file a grievance with complete details.
If the complaint resolution is not satisfactory at the first level, you may also reach out to the bank’s Nodal Officer to resolve the complaint. The contact information of the nodal officer and the principal nodal officer are given as follows:
Nodal Office:
Sangeeta P
Head – Grievance Redressal
Yes Bank Limited
5th Floor, IFC, Yes Bank Tower,
Elphinstone (W), Mumbai - 400013
Phone No: 022-39489373
Principal Nodal Office:
Shefali Singh Moza
Principal Nodal Officer
Yes Bank Limited
5th Floor, IFC, Yes Bank Tower,
Elphinstone (W), Mumbai - 400013
Phone No. : 022-39489374
You can place a complaint or ask queries or provide feedback by filling the online form available on the official website of Yes Bank.
With the help of Yes Bank’s customer care facility, you can get all your queries answered instantly without visiting the bank branch. You can simply call the bank from anywhere in the world and get a clear picture of your Yes Bank personal loan.
You can apply for a personal loan by visiting the official website of Yes Bank and visit the personal loan section. You will find the ‘Apply for Personal Loan’ link. Click on it and you will be directed to a different page where you will have to fill the form and submit it. The bank will review the form and will give you call back. You will have to submit the necessary documents. If the documents submitted by you is found to be correct, the lender will immediately disburse the loan amount to your bank account.
You can also download the YES Bank mobile app in order to apply for a personal loan.
You can also visit the nearest YES Bank branch along with the necessary documents. A representative from the bank will help you with the process of applying for a personal loan.
You can update your Email ID by calling on the YES Bank customer care toll-free number 1800 1200 and get in touch with a customer care executive requesting for the updating of your Email ID.
You can also send an email to yestouch@yesbank.in requesting for the updating of your email ID. You can also send an SMS ‘HELP’ space CUST ID to +91 9552220020. A customer care executive will get in touch with you and will help you with the process of updating your Email ID.
You can send an email to yestouch@yesbank.in where you can request for the update in your address. Make sure you attach all the relevant documents as address proofs so that the bank can update the address in their database.
You can also call on the bank’s toll-free number 1800 1200. A customer care executive will get in touch with you and will let you know the documents you will have to follow in order to get the address updated.
You can visit the nearest YES Bank branch with all the relevant documents. A representative from the bank will get in touch with you and will help you with the process of updating your address.
You can check the status of your personal loan by visiting the customer care portal using your credentials. Under the ‘loan’ section, you can view the loans you may have applied for from YES Bank. Click on the loan whose status you wish to know and enter the loan application number. Click on ‘Submit’. You will be able to check the status of your personal loan.
You can also call the customer care number to know the status of your personal loan.
You can locate the nearest YES Bank branch near you by following the steps given below:
If you wish to get your mobile number updated, you can do so by either contacting your nearest branch and requesting them to update your mobile number. You can also call the customer care number 1800 1200 and place a request regarding the change in your mobile number.
The process to locate the nearest Yes Bank branch is given below:
YES Robot is the virtual assistant facility provided by Yes Bank to its customer. You can visit the official website of Yes Bank and click on the ‘Yes Robot’ facility. Provide your name and the service for which you need assistance. You can then follow the instructions given in order to get your queries answered. You can also enter your queries in the message box, following which the virtual assistant will try to resolve your query.
You can pay your EMIs online and offline:
Online
Offline
You can visit the nearest YES Bank branch where a bank representative will help you with the process of paying your EMI. You can pay using your debit card, credit card, cheque, demand draft, or by simply paying cash.
If you wish to avail a personal loan from YES Bank offline, you will have to ensure you carry your KYC and Income documents. However, the documents you will have to submit will depend from case to case and hence you may have to submit other additional documents as well.
A GST rate of 18% will be applicable on banking services and products from 01 July, 2017.
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