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  • Yes Bank Personal Loan Customer Care

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  • Yes Bank operates an efficient customer service department. Customers of the bank can reach out to this department with their queries and complaints to get them resolved immediately.

    Yes Bank Personal Loan Customer Care - Toll Free Number

    Toll Free number foe general enquiries 1800 2000

    If you have any doubt about your personal loan disbursal process, personal loan EMI computation process, or anything associated with your personal loan, then you can call on the bank’s toll-free number and get immediate answers.

    The table given below shows the contact details for the Yes Bank’s customer helpdesk:

    Toll-free number 1800 1200
    Contact number +91 22 6121 9000
    While calling from abroad +91 22 3099 3600
    While calling from the USA or Canada 1877 659 8044
    While calling from the UK 808 178 5133
    While calling from the UAE 8000 3570 3089
    Email address yestouch@yesbank.in
    SMS support Send ‘HELP’ space

    to +91 92233 90909
    Missed call service **BANK (**2265)
    Email address for Northern Regional Corporate Office yestouch@yesbank.in
    Email address for Abu Dhabi Representative Office gib@yesbank.in

    According to your specific situation and required need, you can use any of these numbers and ask a query or lodge a complaint. You may also write to the given email IDs to raise a complaint or query.

    Yes Bank Grievance Redressal

    The bank focuses on addressing the grievances of every customer for every product diligently. If you have any grievance related to your Yes Bank personal loan, you can file a grievance with complete details.

    • This can be done by filing a complaint online on the bank’s official website. You may also write an email to the bank at yestouch@yesbank.in with complete information about your complaint.
    • If you have any complaint that is specifically related to a certain product such as personal loan, then you can send an email to loans@yesbank.in.
    • In case your grievance does not get resolved or in case you are unhappy with the resolution, you can send an email to the grievance redressal officer at head.grievanceredressal@yesbank.in.
    • If this does not work for you, you can send an email to the bank’s principal nodal officer at principal.nodalofficer@yesbank.in.
    • The bank will respond to your queries related to personal loans and other products within 7 working days.

    Mailing address of Yes Bank Nodal Office 

    If the complaint resolution is not satisfactory at the first level, you may also reach out to the bank’s Nodal Officer to resolve the complaint. The contact information of the nodal officer and the principal nodal officer are given as follows: 

    Nodal Office: 

    Head – Grievance Redressal 

    Yes Bank Limited 

    5th Floor, IFC, Yes Bank Tower, 

    Elphinstone (W), Mumbai - 400013 

    Phone No: 022-39489373 

    Principal Nodal Office: 

    Principal Nodal Officer 

    Yes Bank Limited 

    5th Floor, IFC, Yes Bank Tower, 

    Elphinstone (W), Mumbai - 400013 

    Phone No. : 022-39489374 

    Yes Bank Online Complaints or Feedback or Queries

    You can place a complaint or ask queries or provide feedback by filling the online form available on the official website of Yes Bank.

    • Step1: You will need to mention if you are an existing Yes Bank customer or not.
    • Step2: You will have to fill your first name, last name, email address, mobile number, customer ID, type of product or service, type of issue, and type of case.
    • Step3: You can then key in your remark in the relevant field, whether you have a complaint or a query or some feedback related to personal loans or any other product.
    • Step4: You can then type the captcha code and click ‘Submit’.

    With the help of Yes Bank’s customer care facility, you can get all your queries answered instantly without visiting the bank branch. You can simply call the bank from anywhere in the world and get a clear picture of your Yes Bank personal loan.

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