• Yes Bank Personal Loan Customer Care

    Yes Bank operates an efficient customer service department. Customers of the bank can reach out to this department with their queries and complaints to get them resolved immediately.

    Yes Bank Personal Loan Customer Care - Toll Free Number

    Toll Free number foe general enquiries 1800 2000

    If you have any doubt about your personal loan disbursal process, personal loan EMI computation process, or anything associated with your personal loan, then you can call on the bank’s toll-free number and get immediate answers.

    The table given below shows the contact details for the Yes Bank’s customer helpdesk:

    Toll-free number 1800 1200
    Contact number +91 22 6121 9000
    While calling from abroad +91 22 3099 3600
    While calling from the USA 1833 380 0149
    While calling from the Canada 1833 491 0559
    While calling from the UK 808 048 5133
    While calling from the UAE 8000 3570 2510
    Email address yestouch@yesbank.in
    SMS support Send ‘HELP’ space to +91 9552220020
    Missed call service **BANK (**2265)
    Email address for Northern Regional Corporate Office yestouch@yesbank.in
    Email address for Abu Dhabi Representative Office gib@yesbank.in

    According to your specific situation and required need, you can use any of these numbers and ask a query or lodge a complaint. You may also write to the given email IDs to raise a complaint or query.

    Yes Bank Grievance Redressal

    The bank focuses on addressing the grievances of every customer for every product diligently. If you have any grievance related to your Yes Bank personal loan, you can file a grievance with complete details.

    • This can be done by filing a complaint online on the bank’s official website. You may also write an email to the bank at yestouch@yesbank.in with complete information about your complaint.
    • If you have any complaint that is specifically related to a certain product such as personal loan, then you can send an email to loans@yesbank.in.
    • In case your grievance does not get resolved or in case you are unhappy with the resolution, you can send an email to the grievance redressal officer at head.grievanceredressal@yesbank.in.
    • If this does not work for you, you can send an email to the bank’s principal nodal officer at principal.nodalofficer@yesbank.in.
    • The bank will respond to your queries related to personal loans and other products within 7 working days.

    Mailing address of Yes Bank Nodal Office

    If the complaint resolution is not satisfactory at the first level, you may also reach out to the bank’s Nodal Officer to resolve the complaint. The contact information of the nodal officer and the principal nodal officer are given as follows:

    Nodal Office:

    Head – Grievance Redressal

    Yes Bank Limited

    5th Floor, IFC, Yes Bank Tower,

    Elphinstone (W), Mumbai - 400013

    Phone No: 022-39489373

    Principal Nodal Office:

    Principal Nodal Officer

    Yes Bank Limited

    5th Floor, IFC, Yes Bank Tower,

    Elphinstone (W), Mumbai - 400013

    Phone No. : 022-39489374

    Yes Bank Online Complaints or Feedback or Queries

    You can place a complaint or ask queries or provide feedback by filling the online form available on the official website of Yes Bank.

    • Step1: You will need to mention if you are an existing Yes Bank customer or not.
    • Step2: You will have to fill your first name, last name, email address, mobile number, customer ID, type of product or service, type of issue, and type of case.
    • Step3: You can then key in your remark in the relevant field, whether you have a complaint or a query or some feedback related to personal loans or any other product.
    • Step4: You can then type the captcha code and click ‘Submit’.

    With the help of Yes Bank’s customer care facility, you can get all your queries answered instantly without visiting the bank branch. You can simply call the bank from anywhere in the world and get a clear picture of your Yes Bank personal loan.

    YES Bank personal loan customer care FAQs

    1. How can I apply for a personal loan from YES Bank?

      You can apply for a personal loan by visiting the official website of Yes Bank and visit the personal loan section. You will find the ‘Apply for Personal Loan’ link. Click on it and you will be directed to a different page where you will have to fill the form and submit it. The bank will review the form and will give you call back. You will have to submit the necessary documents. If the documents submitted by you is found to be correct, the lender will immediately disburse the loan amount to your bank account.

      You can also download the YES Bank mobile app in order to apply for a personal loan.

      You can also visit the nearest YES Bank branch along with the necessary documents. A representative from the bank will help you with the process of applying for a personal loan.

    2. How can I update my Email ID?

      You can update your Email ID by calling on the YES Bank customer care toll-free number 1800 1200 or +91 22 6121 9000 and get in touch with a customer care executive requesting for the updating of your Email ID.

      You can also send an email to yestouch@yesbank.in requesting for the updating of your email ID. You can also send an SMS ‘HELP’ space CUST ID to +91 9552220020. A customer care executive will get in touch with you and will help you with the process of updating your Email ID.

    3. How can I get my address updated?

      You can send an email to yestouch@yesbank.in where you can request for the update in your address. Make sure you attach all the relevant documents as address proofs so that the bank can update the address in their database.

      You can also call on the bank’s toll-free number 1800 1200 or +91 22 6121 9000. A customer care executive will get in touch with you and will let you know the documents you will have to follow in order to get the address updated.

      You can visit the nearest YES Bank branch with all the relevant documents. A representative from the bank will get in touch with you and will help you with the process of updating your address.

    4. How can I check the status of my personal loan?

      You can check the status of your personal loan by visiting the customer care portal using your credentials. Under the ‘loan’ section, you can view the loans you may have applied for from YES Bank. Click on the loan whose status you wish to know and enter the loan application number. Click on ‘Submit’. You will be able to check the status of your personal loan.

      You can also call the customer care number to know the status of your personal loan.

    5. How can I locate the nearest YES Bank branch near me?

      You can locate the nearest YES Bank branch near you by following the steps given below:

      • Visit the official website of YES Bank
      • Click on ‘Locate Us’
      • You can either click on ‘Search Nearby’ or enter the state, city, locality, and the radius. You can also select the category and the services you are looking for. Click on ‘Search’ and you will be able to find the nearest YES Bank branch.
    6. How can I update my mobile number?

      If you wish to get your mobile number updated, you can do so by either contacting your nearest branch and requesting them to update your mobile number. You can also call the customer care number 1800 1200 or +91 22 6121 9000 and place a request regarding the change in your mobile number.

    7. How can I locate the nearest Yes Bank branch?

      The process to locate the nearest Yes Bank branch is given below:

      • Visit the official website of Yes Bank
      • Click on ‘Contact Us’
      • On the left-hand side of the page, click on ‘menu’ and click on ‘Locate Us’
      • You will be directed to a new page where you can either enter the name of the area where you reside.
      • You can also enter more relevant details such as the state, city, locality, and radius.
      • The next step will be choosing one of the options – ATM, Branch, BC Banking Outlet. As you choose one of the options you will get the address of the nearest outlet of the option chosen by you
      • Select one of the options from the ‘Service’ section as you deem fit. Click on ‘Search’
      • You will be able to view the nearest Yes Bank branch/ ATM
    8. What is the ‘Yes Robot’ facility?

      YES Robot is the virtual assistant facility provided by Yes Bank to its customer. You can visit the official website of Yes Bank and click on the ‘Yes Robot’ facility. Provide your name and the service for which you need assistance. You can then follow the instructions given in order to get your queries answered. You can also enter your queries in the message box, following which the virtual assistant will try to resolve your query.

    9. How can I pay my EMIs?

      You can pay your EMIs online and offline:

      Online

      • Visit the official website of YES Bank
      • Click on ‘Login’ located at the top right-hand side of the page
      • Enter your credentials
      • Once you enter the portal, under ‘My Loan’ section
      • View the loan/s for which you would wish to pay the EMI
      • Choose your mode of payment – credit card, debit card, net banking, e-wallets, or UPI
      • Follow the instructions and your EMI will be paid
      • You can also pay your EMI by downloading the YES Bank mobile app. Login using your credentials, and under the ‘My Loan’ section select the loan scheme for which you wish to make your EMI payment.

      Offline

      You can visit the nearest YES Bank branch where a bank representative will help you with the process of paying your EMI. You can pay using your debit card, credit card, cheque, demand draft, or by simply paying cash.

    10. I wish to avail a personal loan offline. What are the documents that I should carry?

      If you wish to avail a personal loan from YES Bank offline, you will have to ensure you carry your KYC and Income documents. However, the documents you will have to submit will depend from case to case and hence you may have to submit other additional documents as well.

    Display of any trademarks, tradenames, logos and other subject matters of intellectual property belong to their respective intellectual property owners. Display of such IP along with the related product information does not imply BankBazaar's partnership with the owner of the Intellectual Property or issuer/manufacturer of such products.

    reTH65gcmBgCJ7k
    This Page is BLOCKED as it is using Iframes.