HDFC Personal Loan Customer Care Number

HDFC Bank is one of the most reputed lenders in India and offers a range of personal finance services to its customers including personal loan.

As customers, you can get in touch with a customer care executive by sending a mail, via post, or by simply calling a customer care executive in order to get your queries related to personal loan resolved.

We will have a look at the modes which you can use to get in touch with an HDFC customer care executive in case of any queries related to personal loan. You can also check the customer care numbers based on the area in which you reside.

HDFC Bank can be contacted through email, virtual assistant service at the bank website, or the city-based customer care phone number.

• HDFC Bank Customer Centre Number: 1800 258 3838 Toll Free Number (only for India) (8:00 a.m. to 8:00 p.m on all days).

HDFC Customer Care Numbers

HDFC Toll Free Number for NRI Customers

Submitting a Complaint

HDFC has a 3-step process, which you can follow to provide feedback or raise a complaint.

Step 1:

• Raise a complaint, you can do so by calling the aforementioned numbers.
• Alternatively, you can email the customer care from the bank’s site itself. In order to do so, A dropdown menu will appear for you to select the nature of the complaint. Once you are done selecting, you can send it to the customer care department by clicking “submit”.
• You can also write to
  HDFC Bank Ltd.,
  Empire Plaza I, 1st Floor,
  LBS Marg, Chandan Nagar,
  Vikhroli West, Mumbai – 400083
  to send a formal complaint letter.

Step 2: If your concerns are not resolved in the first step.

• Escalate your complaint to the bank’s Grievance Redressal Officer by dialling 18002664060 between 9:30 a.m. and 5:30 p.m. (Monday to Saturday).
• Alternatively, you can write to Ms. Punam Umesh Naik (Grievance Redressal Officer) Grievance Redressal Cell, HDFC Bank Ltd, 2nd Floor, Zenith House, Mahalaxmi, Mumbai-400034.

Step 3: If the issue still remains unresolved,

• Further escalate your complaint to the nodal officers of the Principal Nodal Officer.
  This can be done via three channels – email, written complaint, and phone call. You can expect a response within 10 days.
  • You can call the Principal Nodal Officer, Ms. Zenobia Neville Mehta, on 022 62841505.
  • Alternatively, you can write to her at Ms. Zenobia Neville Mehta, HDFC Bank Ltd., 5th Floor, Tower B, Peninsula Business Park, Lower Parel West, Mumbai-400013.

You can contact the nodal officers through the following channels:

HDFC Bank offers a wide range of banking products and services to its customers. To address the grievances and complaints faced by its customers, HDFC has set up a robust and dedicated customer care department to resolve those issues. Customers can get in touch with qualified customer care representatives for any kind of assistance which they require relating to personal loans which they have already taken or wish to take. There are various channels via which customers can contact the customer care such as email, voice calling and post. Customers can also visit any nearby HDFC branch to get help in resolving their query.

Online Assistance for Queries, Feedback or Complaints

Customers can contact HDFC Bank customer care via email, phone, and post or by visiting the branch in person. Customers can email the customer care from the HDFC Bank website itself. Customers can also call the bank on their phone banking number for resolving any queries or complaints. You can also write in to the customer care at the following address:

HDFC Bank Ltd.

Empire Plaza I, 1st Floor,

LBS Marg, Chandan Nagar,

Vikhroli West, Mumbai – 400 083.

Grievance Redressal

In the unlikely event that your query or complaint has not been resolved satisfactorily by the customer care, customers can get in touch with the bank’s Grievance Redressal Officer via email, call, or mail. Customers can send emails regarding the complaint from the HDFC bank website itself by filling up a form. They may also dial into the Call Centre at 1800 22 4060 (toll free from MTNL or BSNL landline). Calls can be made from Monday to Friday between 8 AM to 8 PM and on Saturday & Sunday from 8AM to 4PM. For banking products, the Grievance Redressal Officer can be reached at 022-28569303 from Monday to Friday between 9:30 AM to 6:30 PM and on Saturday from 9:30 AM to 1:30 PM. Customers can also mail their grievances to the Grievance Redressal Officer at the following address and will receive a response within 10 working days.

For any grievances in regard to any product other than credit cards, you can directly write to the Grievance Redressal Officer:

Ms. Punam Umesh Naik (Grievance Redressal Officer)

Grievance Redressal Cell, HDFC Bank Ltd,

2nd Floor, Zenith House, Mahalaxmi.

Mumbai-400034.

HDFC Bank Mailing Address:

HDFC Bank Ltd.

Empire Plaza I, 1st Floor,

LBS Marg, Chandan Nagar,

Vikhroli West, Mumbai - 400 083

Principal Nodal Officer Details

In case the grievance Redressal cell is not able to resolve your query, you may contact the bank’s Principal Nodal Officer located in your state via email or post. Emails can be directly sent to the concerned Nodal officer with the help of the online form on the HDFC website. If you wish to contact the Nodal Officer via post, following are the addresses of the Nodal officers located across India.

So, next time you have any queries regarding your HDFC Personal Loan, feel free to contact the bank through any of these channels as per your convenience.

HDFC Customer CareFAQs

• How can I approach HDFC Bank for a personal loan?

  There are many ways in which you can approach HDFC bank to apply for a personal loan. You can visit the official website of the bank and apply online. If you need any guidance, you may reach out to the bank’s customer service department through the toll-free number 1800 258 3838. If you are not comfortable with the online application process, you may also visit a branch office of HDFC and apply for a personal loan.

• How can I find the nearest HDFC branch office?

  The bank’s official website provides information about the branch offices in various locations. On the website, you can check out the section ‘Locate Us’ to know the branch details. In addition to branch offices, you can also find out HDFC’s ATMs, Demat centres, Aadhaar enrolment centres, etc.

• How to check HDFC personal loan status?

  HDFC personal loan status can be checked through the official website of HDFC bank. You need to provide the reference or proposal number along with the date of birth or mobile number.

• What are the repayment methods offered by HDFC for personal loans?

  HDFC offers several loan repayment modes for its customers. Borrowers can use post-dated cheques to repay their loan instalments. However, this method is available only in locations where Electronic Clearing Service (ECS) is not available. The easiest way to pay loan instalments is through the standing instruction facility or ECS. When you take a personal loan, you can sign up for this service to enable automatic clearing of payment dues.

• Is it possible to prepay my personal loan?

  Yes. HDFC Bank allows customers to prepay their personal loans. However, they need to pay a prepayment penalty of 2% to 4% (based on loan tenure) on the outstanding loan amount.

• Can I approach the customer care of HDFC Bank to extend my loan tenure?

  No. It is not possible to extend the loan tenure once the loan is approved. You need to think of the ideal loan tenure carefully before applying for a loan. You need to consider your monthly earnings and budget before deciding this. Once you have received the loan amount, the tenure is final, and it cannot be changed.