HDFC Personal Loan Customer Care

HDFC Bank can be contacted through email, virtual assistant service at the bank website, or the city-based customer care phone number.

• HDFC Bank Customer Centre Number: 1800 258 3838 Toll Free Number (only for India) (8:00 a.m. to 8:00 p.m on all days).

HDFC Bank Customer Care Numbers in India

HDFC Toll Free Number for NRI Customers

Submitting a Complaint

HDFC has a 3-step process, which you can follow to provide feedback or raise a complaint.

Step 1:

• Raise a complaint, you can do so by calling the aforementioned numbers.
• Alternatively, you can email the customer care from the bank’s site itself. In order to do so, A dropdown menu will appear for you to select the nature of the complaint. Once you are done selecting, you can send it to the customer care department by clicking “submit”.
• You can also write to
  HDFC Bank Ltd.,
  New Building, "A" Wing 2nd floor,
  26-A Narayan Properties, Chandivali Farm Road,
  Off Saki Vihar Road, Chandivali,
  Andheri (East), Mumbai-400 072
  to send a formal complaint letter.

  Step 2: If your concerns are not resolved in the first step.

  • Escalate your complaint to the bank’s Grievance Redressal Officer by dialling 1800224060 between 9:30 a.m. and 5:30 p.m. (Monday to Saturday).
  • Alternatively, you can write to Ms. Punam Umesh Naik (Grievance Redressal Officer) Grievance Redressal Cell, HDFC Bank Ltd, 2nd Floor, Zenith House, Mahalaxmi, Mumbai-400034.

  Step 3: If the issue still remains unresolved,

  • Further escalate your complaint to the nodal officers of the Principal Nodal Officer.
    This can be done via three channels – email, written complaint, and phone call. You can expect a response within 10 days.
    • You can call the Principal Nodal Officer, Ms. Zenobia Neville Mehta, on 022 62841505.
    • Alternatively, you can write to her at Ms. Zenobia Neville Mehta, HDFC Bank Ltd., 5th Floor, Tower B, Peninsula Business Park, Lower Parel West, Mumbai-400013.

  You can contact the nodal officers through the following channels:

  HDFC Bank offers a wide range of banking products and services to its customers. To address the grievances and complaints faced by its customers, HDFC has set up a robust and dedicated customer care department to resolve those issues. Customers can get in touch with qualified customer care representatives for any kind of assistance which they require relating to personal loans which they have already taken or wish to take. There are various channels via which customers can contact the customer care such as email, voice calling and post. Customers can also visit any nearby HDFC branch to get help in resolving their query.

  Online Assistance for Queries, Feedback or Complaints

  Customers can contact HDFC Bank customer care via email, phone, and post or by visiting the branch in person. Customers can email the customer care from the HDFC Bank website itself. Customers can also call the bank on their phone banking number for resolving any queries or complaints. You can also write in to the customer care at the following address:

  For all products except credit cards:

  HDFC Bank Ltd.

  Empire Plaza I, 1st Floor,

  LBS Marg, Chandan Nagar,

  Vikhroli West, Mumbai – 400 083.

  Grievance Redressal

  In the unlikely event that your query or complaint has not been resolved satisfactorily by the customer care, customers can get in touch with the bank’s Grievance Redressal Officer via email, call, or mail. Customers can send emails regarding the complaint from the HDFC bank website itself by filling up a form. They may also dial into the Call Centre at 1800 22 4060 (toll free from MTNL or BSNL landline). Calls can be made from Monday to Friday between 8 AM to 8 PM and on Saturday & Sunday from 8AM to 4PM. For banking products, the Grievance Redressal Officer can be reached at 022-28569303 from Monday to Friday between 9:30 AM to 6:30 PM and on Saturday from 9:30 AM to 1:30 PM. Customers can also mail their grievances to the Grievance Redressal Officer at the following address and will receive a response within 10 working days.

  For any grievances in regard to any product other than credit cards, you can directly write to the Grievance Redressal Officer: 

  Ms. Punam Umesh Naik (Grievance Redressal Officer) 

  Grievance Redressal Cell, HDFC Bank Ltd, 

  2nd Floor, Zenith House, Mahalaxmi. 

  Mumbai-400034. 

  HDFC Bank Mailing Address:

  HDFC Bank Ltd.

  Empire Plaza I, 1st Floor,

  LBS Marg, Chandan Nagar,

  Vikhroli West, Mumbai - 400 083

  Principal Nodal Officer Details

  In case the grievance Redressal cell is not able to resolve your query, you may contact the bank’s Principal Nodal Officer located in your state via email or post. Emails can be directly sent to the concerned Nodal officer with the help of the online form on the HDFC website. If you wish to contact the Nodal Officer via post, following are the addresses of the Nodal officers located across India.

  Area of operation	Centre	Nodal officer	Contact details
  Andhra Pradesh and Telangana	Hyderabad	Anil Varughese	Address: HDFC Bank Ltd, 8th Floor, HDFC Bank House, Road No.1, Banjara Hills, Hyderabad - 500 034 Tel: 040 - 6792 1327 Phone Banking: Hyderabad: 61606161, Rest of AP & Telangana: 1860 267 6161 Email: bohdfchyd@hdfcbank.com
  Assam, Arunachal Pradesh, Manipur, Meghalaya, Mizoram, Nagaland and Tripura	Guwahati	Ramadoss Ramaswamy	Address: HDFC Bank Ltd, Quality Initiative Group, 2nd Floor, Build Well Compound Between Darwin School and NEPPCO Bhawan R G Baruah Road Guwahati Tel: 033-44065165, Assam-781005 Phone Banking: Assam/ Arunachal Pradesh / Manipur / Meghalaya / Mizoram / Nagaland / Tripura: 1860 267 6161 Email: bohdfcasm@hdfcbank.com
  Bihar	Patna	Ramadoss Ramaswamy	Address: HDFC Bank Ltd, EXHIBITION ROAD-PATNA Address: Bimla Sadan Holding No # 801 / 432, Ward No # 37 Exhibition Road, Gandhi Maidan, Patna-800001 Bihar - India Phone no: 033-44065165 Phone Banking: 1860 267 6161 Email: bohdfcptn@hdfcbank.com
  Chattisgarh	Raipur	Vikas Vijayvergiya	Address: HDFC Bank Ltd, 179, M P Nagar, Zone -II, Near Hotel Lake Princes, Bhopal - 462011 (M.P.) Mobile :74898 60375 Phone Banking: Indore: 6160 616 Rest of Madhya Pradesh / Chhattisgarh: 1850 267 6161 Email: bohdfcrai@hdfcbank.com
  Delhi	Delhi I	Santosh Sinha	Address: HDFC Bank House, Vatika Atrium, A - Block, Golf Course Road, Sector 53, Gurgaon - 122002 Tel: 0124 4664245 Phone Banking: Delhi: 6160 6161 Email: bohdfcdel@hdfcbank.com
  Gujarat, Union Territories of Dadra and Nagar Haveli, Daman and Diu	Ahmedabad	Alpa Kothari	Address: HDFC Bank House, Opp. Navrangpura Jain Temple, Navrangpura, Ahmedabad - 380 009 Tel: 079-66001069 Phone Banking: Ahmedabad: 6160 6161 Rest of Gujarat: 1860 267 6161 Email: bohdfcahm@hdfcbank.com
  Haryana (except Panchkula, Yamuna Nagar and Ambala Districts) and Ghaziabad and Gautam Budh Nagar districts of Uttar Pradesh	Delhi II (Haryana NCR)	Santosh Sinha	Address: HDFC Bank House, Vatika Atrium, A - Block, Golf Course Road, Sector 53, Gurgaon - 122002 Tel: 0124 4664245 Phone Banking: NCR: 61606161 Haryana (except Panchkula, Yamuna Nagar and Ambala Districts) and Gautam Budh Nagar districts of Uttar Pradesh: 1860 267 6161 Email: bohdfcdel@hdfcbank.com
  Himachal Pradesh, Punjab,Union Territory of Chandigarh and Panchkula, Yamuna Nagar and Ambala Districts of Haryana.	Chandigarh	Ashok Puri	Address: HDFC Bank Ltd, Bank House, 28, Industrial Area, Phase I, Chandigarh. Tel: 0172 -3924866 Phone Banking: Chandigarh: 6160 616 Punjab, Himachal Pradesh, Haryana:1860 267 6161 Email: bohdfccgh@hdfcbank.com
  Jammu and Kashmir	Jammu	Santosh Sinha	Address: HDFC Bank House, Vatika Atrium, A - Block, Golf Course Road, Sector 53, Gurgaon - 122002 Tel: 0124 4664245 Phone Banking: Jammu & Kashmir: 1860 267 6161 Email: bohdfcjammu@hdfcbank.com
  Jharkhand	Ranchi	Ramadoss Ramaswamy	Address: HDFC Bank Ltd, EXHIBITION ROAD-PATNA Address: Bimla Sadan Holding No # 801 / 432, Ward No # 37 Exhibition Road, Gandhi Maidan, Patna-800001 Bihar - India Phone no.: 033-44065165 Phone Banking: 1860 267 6161 Email: bohdfcrnc@hdfcbank.com
  Karnataka	Bangalore	Anuraag Gupta	Address: HDFC Bank Ltd, First floor,103/31, 26th Main Road, 4th T Block, Jayanagar, Near SSMRV College, Bangalore - 560041 Mobile: 9336820290 Phone Banking: Bangalore: 6160 6161 Rest of Karnataka: 1860 267 6161 Email: bohdfcblr@hdfcbank.com
  Kerala, Union Territory of Lakshadweep and Union Territory of Puducherry (only Mahe Region).	Thiruvananthapuram	Jitheesh Janardhanan	Address: HDFC Bank Ltd Cordial Residency Towers Opposite Kurups Lane Sasthamangalam Thiruvananthapuram - 695010 Tel No.: 0471 - 4253303 Phone Banking: Kochi: 6160 616, Rest of Kerala, Union Territory of Puducherry (only Mahe Region), Union Territory of Lakshadweep: 1860 267 6161 Email: bohdfctrv@hdfcbank.com
  Madhya Pradesh	Bhopal	Vikas Vijayvergiya	Address: HDFC Bank Ltd, 179, M P Nagar, Zone -II, Near Hotel Lake Princes, Bhopal - 462011 (M.P.) Mobile :74898 60375 Phone Banking: Indore: 6160 616 Rest of Madhya Pradesh: 1860 267 6161 Email: bohdfcbpl@hdfcbank.com
  Districts of Mumbai, Mumbai Suburban and Thane	Mumbai I	Ravi Mukherjee	Address: HDFC Bank Ltd, 5th Floor, Tower B, Peninsula Business Park, Lower Parel West, Mumbai 400013 Tel No.: (022) 33958663 Phone Banking: Mumbai: 6160 6161 Rest of Maharashtra & Goa: 1860 267 6161 Email: bohdfcmum@hdfcbank.com
  Maharashtra, (except the districts of Mumbai, Mumbai Suburban and Thane) and Goa	Mumbai II	Ravi Mukherjee	Address: HDFC Bank Ltd, 5th Floor, Tower B, Peninsula Business Park, Lower Parel West, Mumbai 400013 Tel No.: (022) 33958663 Rest of Maharashtra & Goa: 1860 267 6161 Email :bohdfcmum@hdfcbank.com
  Odisha	Bhubaneswar	Ramadoss Ramaswamy	Address: HDFC Bank Ltd, Quality Initiative Group, Hotel Crystal, Plot No - D, Baramunda, Bhubaneswar - 751003 Tel - 033-44065165 Phone Banking: 1860 267 6161 Email: bohdfcbnr@hdfcbank.com
  Rajasthan	Jaipur	Parul Sharma	Address: HDFC Bank Ltd, A-8 Hanuman Nagar (A) Jaipur - 302021 Rajasthan Tel: 0141-2353326 Phone Banking: Jaipur - 6160616 Rest of Rajasthan - 1860 267 6161 Email: bohdfcjpr@hdfcbank.com
  Tamil Nadu, Union Territories of Puducherry (except Mahe Region) and Andaman and Nicobar Islands	Chennai	Sundar Krishnamoorthy	Address: HDFC Bank Ltd., Prince Kushal Towers, First Floor, A Wing, 96, Anna Salai, Chennai - 600002. Tel No.: 044 28616424 Phone Banking: Chennai: 6160 6161 Rest of Tamil Nadu / Pondicherry, Andaman and Nicobar Islands: 1860 267 6161 Email: bohdfcchn@hdfcbank.com
  Uttar Pradesh (excluding Districts of Ghaziabad, Gautam Buddha Nagar, Saharanpur, Shamli (Prabudh Nagar), Muzaffarnagar, Baghpat, Meerut, Bijnor and Amroha (Jyotiba Phule Nagar)	Kanpur	Sameer Tiwari	Address: HDFC Bank, 2nd Floor, Pranay Towers, 38 Darbari Lal Sharma Marg, Near Pratibha Cinema, Lucknow Tel No.: 0522-3019135 Phone Banking: Lucknow: 0522 -6160 616 Rest of Uttar Pradesh: 1860 267 6161 Email: bohdfckpr@hdfcbank.com
  Uttarakhand and seven districts of Uttar Pradesh viz., Saharanpur, Shamli (Prabudh Nagar), Muzaffarnagar, Baghpat, Meerut, Bijnor and Amroha (Jyotiba Phule Nagar)	Dehradun	Sameer Tiwari	Address: HDFC Bank, 2nd Floor, Pranay Towers, 38 Darbari Lal Sharma Marg, Near Pratibha Cinema, Lucknow Tel No.: 0522-3019135 Phone Banking: Rest of Uttar Pradesh & Uttarakhand: 1860 267 6161 Email :bohdfcddn@hdfcbank.com
  West Bengal and Sikkim	Kolkata	Ramadoss Ramaswamy	Address: HDFC Bank Ltd. Dalhousie Branch, 4 Clive Row, Kolkata - 700 001 Tel No.: 033-44065165 Phone Banking: Kolkata: 6160 6161 Rest of West Bengal / Sikkim: 1860 267 6161 Email: bohdfckol@hdfcbank.com

  So, next time you have any queries regarding your HDFC Personal Loan, feel free to contact the bank through any of these channels as per your convenience.

  FAQs

  1. How can I approach HDFC Bank for a personal loan?

  There are many ways in which you can approach HDFC bank to apply for a personal loan. You can visit the official website of the bank and apply online. If you need any guidance, you may reach out to the bank’s customer service department through the toll-free number 1800 258 3838. If you are not comfortable with the online application process, you may also visit a branch office of HDFC and apply for a personal loan.

  2. How can I find the nearest HDFC branch office?

  The bank’s official website provides information about the branch offices in various locations. On the website, you can check out the section ‘Locate Us’ to know the branch details. In addition to branch offices, you can also find out HDFC’s ATMs, Demat centres, Aadhaar enrolment centres, etc.

  3. What are the repayment methods offered by HDFC for personal loans?

  HDFC offers several loan repayment modes for its customers. Borrowers can use post-dated cheques to repay their loan instalments. However, this method is available only in locations where Electronic Clearing Service (ECS) is not available. The easiest way to pay loan instalments is through the standing instruction facility or ECS. When you take a personal loan, you can sign up for this service to enable automatic clearing of payment dues.

  4. Is it possible to prepay my personal loan?

  Yes. HDFC Bank allows customers to prepay their personal loans. However, they need to pay a prepayment penalty of 2% to 4% (based on loan tenure) on the outstanding loan amount.

  5. Can I approach the customer care of HDFC Bank to extend my loan tenure?

  No. It is not possible to extend the loan tenure once the loan is approved. You need to think of the ideal loan tenure carefully before applying for a loan. You need to consider your monthly earnings and budget before deciding this. Once you have received the loan amount, the tenure is final, and it cannot be changed.