Multiple banks. Different interest rates. Call it a "conflict of interest".
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  • Standard Chartered Personal Loan Customer Care Number is Rated as "Great!" by 3173 Users

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    Standard Chartered Personal Loan Customer Care Number

    Standard Chartered Personal Loan Customer Care - Overview

    Standard Chartered, a British multinational banking organization, is one of the leading banks in India to offer a wide range of banking services and products. Offering a variety of products, the banks lays heavy emphasis on the importance of good customer service to drive maximum customer satisfaction. The bank has set up various channels via which customers may get in touch with the customer care department of the bank regarding assistance or support for any of the bank’s products like personal loans. Customers can also get in touch with the ban to register any complaint or grievance they may have regarding any product or banking service. Customers can get in touch with the bank on call, writing in via email or post or even by SMS.

    Standard Chartered Customer Care Numbers

    Standard Chartered has set up special helplines to handle all queries or grievances which may be faced by customers during their association with the bank. There are helpline numbers set up city wise which will tackle the queries and provide assistance to customers.

    City Number
    Ahmedabad, Bangalore, Chennai, Delhi, Hyderabad, Kolkata, Mumbai, Pune 6601 4444 / 3940 4444
    Allahabad, Amritsar, Bhopal, Bhubaneswar, Chandigarh, Cochin / Ernakulam, Coimbatore, Indore, Jaipur, Jalandhar, Kanpur, Lucknow, Ludhiana, Nagpur, Patna, Rajkot, Surat, Vadodara 6601 444 / 3940 444
    Gurgaon, Noida 011 - 39404444 / 66014444
    Jalgaon, Guwahati, Cuttack, Mysore, Thiruvananthapuram, Vishakhapatnam, Mathura, Proddatur, Dehradun, Saharanpur 1800 345 1000 (For domestic calls within India only)
    Siliguri 1800 345 5000 (For domestic calls within India only)

    Standard Chartered Customer Service Email ID

    If one cannot get through to the bank’s customer service department on their phone banking number, they may also drop in an email to bank’s customer service department. The email address is customer.care@sc.com. The customer service personnel will respond to your email at the earliest.

    Customer Service Online Complaint Form

    Another alternative which the customers can take in order to successfully register a complaint with the bank is by filling up an online complaint form. The form is available on the bank’s website under the ‘Contact Us’ section. To view the online form, you must click on ‘Click here’ under the Complaint Form section on the page. Following this, a new page will open in your browser which will have the online complaint form that you are required to fill in. the complaint form will ask you for details such as your name, your account number (if you are an existing Standard Chartered customer), your registered email address, contact number (home, office, or mobile), your correspondence address and the details of your complaint. Once you have filed in the form completely, just click on submit to complete the submission.

    Standard Chartered Customer Service via SMS

    Standard Chartered has also set up a 24 hour customer service channel via SMS. The customer Assurance department can be reached by simply sending an SMS with the message ‘service’ to 9980033333.

    Standard Chartered Bank Customer Service Mailing Address

    Customers can also write in via email or post to reach out to the Customer Service Department of Standard Chartered Bank. The email address of the customer care department is customer.care@sc.com. The postal address at which customers can reach out to the bank is:

    Standard Chartered Bank,

    Customer Care Unit, 19,

    Rajaji Salai, Chennai - 600 001

    Apply for Personal Loan

    Standard Chartered Bank Nodal Officer Details

    In case customers are not satisfied with the response they have received to their query or resolution of their complaint, they are free to contact the bank’s Nodal Officers who are located in different cities across the country. The email address at which you may contact the nodal officer is Nodal.Officer@sc.com.

    In the unlikely event that your query is still not satisfactorily responded to or complaint not resolved even after contacting the customer service department as well as the bank’s nodal officers, you can escalate your issue to the Principal Nodal Officer by mailing at Head.Service@sc.com or Principal.NodalOfficer@sc.com. You can also write in to the Principal Nodal Officer at the following address:

    Principal Nodal Officer

    Standard Chartered Bank

    Customer Care Unit

    19, Rajaji Salai

    Chennai 600 001

    Tel No: 080-42896718 / 080-28089025

    In the event that a customer’s complaint or query does not successfully get resolved or get a satisfactory response from either the customer service departments, the nodal officers or even the Principal Nodal Officer and the customer wishes to further escalate the complaint to the attention of the senior management of the bank, they can write to the country head of the bank’s Retail Banking department at Countryhead.Retailbanking@sc.com.

    If the customer has failed to receive a satisfactory reply from the customer service, Nodal Officer, Principal Nodal Officer and even the Country Head of the Retail Banking arm within the period of a month, they may directly file a complaint with the Banking Ombudsman.

    Personal Loan Reviews

    • Standard Chartered Bank Personal Loan
      "Good service"
      0.5 4.0/5 "Great!"
      I have applied for a personal loan with STANDARD CHARTERED bank. They collected the documents immediately and within 10 business days my personal loan got approved and disbursed my funds after my documents submission. They offered me the loan with 12.99% as rate of interest and there is no processing fees.
      Was this review helpful? 0
      , mumbai
      Reviewed on Nov 18, 2017
    • Standard Chartered Bank Personal Loan
      "Excellent Service"
      0.5 5.0/5 "Blown Away!"
      I have applied for a personal loan with STANDARD CHARTERED bank. They collected the documents in the very next day and within a week my personal loan got disbursed after my documents submission. They offered me the loan with 11.99% as rate of interest and there are no processing fees as such.
      Was this review helpful? 0
      , bangalore
      Reviewed on Nov 18, 2017
    • Standard Chartered Bank Personal Loan
      "Good bank"
      0.5 4.0/5 "Great!"
      As i had some pending from my end , i could not able to proceed the loan from STANDARD CHARTERED BANK.The bank and the approach from the executives are satisfied. I dont have any other issue with STANDARD CHARTERED BANK. I am planning to reapply for the same bank some time later.
      Was this review helpful? 0
      , bangalore
      Reviewed on Nov 18, 2017
    • Standard Chartered Bank Personal Loan
      "Average service"
      0.5 3.0/5 "Satisfactory"
      It was a good experience with STANDARD CHARTERED for my personal loan service,the customer service was prompt they offered me a average interest rate of 11.99 the documents have been collected from my door step it was a cool service from STANDARD CHARTERED for my personal loan service.
      Was this review helpful? 0
      , mumbai
      Reviewed on Nov 17, 2017
    • Standard Chartered Bank Personal Loan
      "Average service"
      0.5 3.5/5 "Pretty good"
      I feel the process was little slow with STANDARD CHARTERED for my personal loan service they took a long time to verify my documents but the interest rate they quoted me was fine when compared to others. To conclude , I would say it was an average experience that I had with STANDARD CHARTERED on my personal loan service.
      Was this review helpful? 0
      , new delhi
      Reviewed on Nov 17, 2017
    • Standard Chartered Bank Personal Loan
      "Average service"
      0.5 3.5/5 "Pretty good"
      I feel the process was little slow with STANDARD CHARTERED for my personal loan service they took a long time to verify my documents but the interest rate they quoted me was fine compare to others it was a average experience with STANDARD CHARTERED for my personal loan service.
      Was this review helpful? 0
      , new delhi
      Reviewed on Nov 17, 2017
    • Standard Chartered Bank Personal Loan
      "GOOD SERVICE"
      0.5 4.0/5 "Great!"
      STANDARD CHARTERED bank provides me a very good service regarding my personal loan service but their executives rejected my loan process as because my salary account was not under banks criteria they quoted me interest rate of 14.49 which is fine compare to others also the customer service was fine it was a average service from STANDARD CHARTERED for my personal loan service.
      Was this review helpful? 0
      , new delhi
      Reviewed on Nov 17, 2017
    • Standard Chartered Bank Personal Loan
      "Good customer service"
      0.5 5.0/5 "Blown Away!"
      I have applied for the personal loan from SCB, my loan application was closed because i have postponed the plan to get the personal loan. I have planned to get the loan in the month of January. The customer service was good and their response was also good. The rate of interest was high when compared to others in the market.
      Was this review helpful? 0
      , hyderabad
      Reviewed on Nov 16, 2017
    • Standard Chartered Bank Personal Loan
      "Good customer service"
      0.5 4.0/5 "Great!"
      I have applied for the personal loan from SCB, my loan application was closed because i did not have the salary payslip for 3 months. Customer service part was fine, they responded on time and their service was also good. The rate of interest was very high when compared to all other banks.
      Was this review helpful? 0
      , surat
      Reviewed on Nov 16, 2017
    • Standard Chartered Bank Personal Loan
      "NOT HAPPY"
      0.5 1.0/5 "Really Bad"
      I am not at all happy with the customer service STANDARD CHARTERED BANK it could have been more better actually . The bank never made a contact i never got a call from the bank side . The one part i liked was i uploaded the documents online need not run around for any documentation process . The process could have been even more easier.
      Was this review helpful? 0
      , new delhi
      Reviewed on Nov 14, 2017
    • Standard Chartered Bank Personal Loan
      "Average service"
      0.5 3.0/5 "Satisfactory"
      I applied for a personal loan with STANDARD CHARTERED they said my credit score was not eligible and i was not under bank criteria so they where not able to process further with my loan process but the customer service was good with STANDARD CHARTERED it was a average service from STANDARD CHARTERED for my personal loan service.
      Was this review helpful? 0
      , mumbai
      Reviewed on Nov 14, 2017
    • Standard Chartered Bank Personal Loan
      "Average service"
      0.5 3.0/5 "Satisfactory"
      I applied for a personal loan with STANDARD CHARTERED bank but I am not happy with the service of STANDARD CHARTERED the interest rate was very high compare to other banks in the market I feel there approach was not good it was totally a average service from STANDARD CHARTERED for my personal loan service.
      Was this review helpful? 0
      , gurgaon
      Reviewed on Nov 14, 2017
    • Standard Chartered Bank Personal Loan
      "My first experience with SCB"
      0.5 5.0/5 "Blown Away!"
      Much delighted with the service rendered by SCB with regards to personal loan. I got a better rate of interest from them also, I am convincied with the way they dealt with me. There is nothing negative to comment about them its totally a very good experience that I had with SCB with regards to personal loan. I am very much happy with the features of the loan but it would great if they reduce the number of months when it comes to foreclosure as of now we are allowed to foreclose the loan before 12 months.
      Was this review helpful? 0
      , bangalore
      Reviewed on Nov 14, 2017
    • Standard Chartered Bank Personal Loan
      "GOOD SERVICE"
      0.5 4.0/5 "Great!"
      STANDARD CHARTERED personal loan service was good the interest rate they quoted me was 12.5 which is fine but I have some personal queries I was unable to process further with my loan process with STANDARD CHARTERED it was average service from STANDARD CHARTERED for my personal loan service.
      Was this review helpful? 0
      , new delhi
      Reviewed on Nov 14, 2017
    • Standard Chartered Bank Personal Loan
      "Best banking"
      0.5 3.0/5 "Satisfactory"
      I had applied for a personal loam with Standard chartered bank.The loan amount is 2.5 lakhs,rate of interest is 9% higher as compared to others.Bank has got too much of hidden charges charged on the account otherwise the banks service is best.
      Was this review helpful? 0
      , chandigarh
      Reviewed on Nov 11, 2017
    • Standard Chartered Bank Personal Loan
      "Good service"
      0.5 3.0/5 "Satisfactory"
      I had applied for the personal loan from SCB, my loan application was approved and the requested amount was disbursed. The loan amount was for 7 lakhs with the good rate of interest. The service was good, they provided door step service for the collection of documents. I did not have interaction with the customer service.
      Was this review helpful? 0
      , hyderabad
      Reviewed on Nov 11, 2017
    • Standard Chartered Bank Personal Loan
      "Satisfactory"
      0.5 4.0/5 "Great!"
      It was a good experience with Standard Chartered Bank and the banking services are good. I have taken a personal loan. My paper work was on time and there was no delay in the disbursement. There are options for the part payment facility and foreclosure.
      Was this review helpful? 0
      , hyderabad
      Reviewed on Nov 11, 2017
    • Standard Chartered Bank Personal Loan
      "Need Improvement "
      0.5 4.0/5 "Great!"
      The SCB personal loan process was good. The customer support gave me bitter experience in regards to my personal loan application. My loan Emi has to be deducted in every month first week but they haven't deducted the amount and they told there was some issue foe the customers and there was no response from the customer support. The customer support need to be improved with SCB bank.
      Was this review helpful? 0
      , pune
      Reviewed on Nov 10, 2017
    • Standard Chartered Bank Personal Loan
      "Excellent service"
      0.5 4.5/5 "Excellent!"
      It was a great service from STANDARD CHARTERED for my personal loan service the interest rate they offered was 11.99 which is fine compare to others customer service is good with STANDARD CHARTERD and the documents have been collected from my door step it was a awesome experience from STANDARD CHARTERED for my personal loan service.
      Was this review helpful? 0
      , mumbai
      Reviewed on Nov 10, 2017
    • Standard Chartered Bank Personal Loan
      "Excellent service"
      0.5 4.5/5 "Excellent!"
      It was a great service from STANDARD CHARTERED for my personal loan service the interest rate they offered was 11.99 which is fine compare to others customer service is good with STANDARD CHARTERD and the documents have been collected from my door step it was a awesome experience from STANDARD CHARTERED for my personal loan service.
      Was this review helpful? 0
      , gandhinagar
      Reviewed on Nov 10, 2017
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