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  • Standard Chartered Personal Loan Customer Care Number is Rated as "Great!" by 3376 Users

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    Standard Chartered Personal Loan Customer Care Number

    Standard Chartered, a British multinational banking organization, is one of the leading banks in India to offer a wide range of banking services and products. Offering a variety of products, the banks lays heavy emphasis on the importance of good customer service to drive maximum customer satisfaction. The bank has set up various channels via which customers may get in touch with the customer care department of the bank regarding assistance or support for any of the bank’s products like personal loans. Customers can also get in touch with the ban to register any complaint or grievance they may have regarding any product or banking service. Customers can get in touch with the bank on call, writing in via email or post or even by SMS.

    Standard Chartered Customer Care Numbers

    Standard Chartered has set up special helplines to handle all queries or grievances which may be faced by customers during their association with the bank. There are helpline numbers set up city wise which will tackle the queries and provide assistance to customers.

    City Number
    Ahmedabad, Bangalore, Chennai, Delhi, Hyderabad, Kolkata, Mumbai, Pune 6601 4444 / 3940 4444
    Allahabad, Amritsar, Bhopal, Bhubaneswar, Chandigarh, Cochin / Ernakulam, Coimbatore, Indore, Jaipur, Jalandhar, Kanpur, Lucknow, Ludhiana, Nagpur, Patna, Rajkot, Surat, Vadodara 6601 444 / 3940 4444
    Gurgaon, Noida 011 - 39404444 / 66014444
    Jalgaon, Guwahati, Cuttack, Mysore, Thiruvananthapuram, Vishakhapatnam, Mathura, Proddatur, Dehradun, Saharanpur 1800 345 1000 (For domestic calls within India only)
    Siliguri 1800 345 5000 (For domestic calls within India only)

    Standard Chartered Customer Service Email ID

    If one cannot get through to the bank’s customer service department on their phone banking number, they may also drop in an email to bank’s customer service department. The email address is customer.care@sc.com. The customer service personnel will respond to your email at the earliest.

    Customer Service Online Complaint Form

    Another alternative which the customers can take in order to successfully register a complaint with the bank is by filling up an online complaint form. The form is available on the bank’s website under the ‘Contact Us’ section. To view the online form, you must click on ‘Click here’ under the Complaint Form section on the page. Following this, a new page will open in your browser which will have the online complaint form that you are required to fill in. the complaint form will ask you for details such as your name, your account number (if you are an existing Standard Chartered customer), your registered email address, contact number (home, office, or mobile), your correspondence address and the details of your complaint. Once you have filed in the form completely, just click on submit to complete the submission.

    Standard Chartered Customer Service via SMS

    Standard Chartered has also set up a 24 hour customer service channel via SMS. The customer Assurance department can be reached by simply sending an SMS with the message ‘service’ to 9980033333.

    Standard Chartered Bank Customer Service Mailing Address

    Customers can also write in via email or post to reach out to the Customer Service Department of Standard Chartered Bank. The email address of the customer care department is customer.care@sc.com. The postal address at which customers can reach out to the bank is:

    Standard Chartered Bank,

    Customer Care Unit, 19,

    Rajaji Salai, Chennai - 600 001

    Apply for Personal Loan

    Standard Chartered Bank Nodal Officer Details

    In case customers are not satisfied with the response they have received to their query or resolution of their complaint, they are free to contact the bank’s Nodal Officers who are located in different cities across the country. The email address at which you may contact the nodal officer is Nodal.Officer@sc.com.

    In the unlikely event that your query is still not satisfactorily responded to or complaint not resolved even after contacting the customer service department as well as the bank’s nodal officers, you can escalate your issue to the Principal Nodal Officer by mailing at Head.Service@sc.com or Principal.NodalOfficer@sc.com. You can also write in to the Principal Nodal Officer at the following address:

    Principal Nodal Officer

    Standard Chartered Bank

    Customer Care Unit

    19, Rajaji Salai

    Chennai 600 001

    Tel No: 080-42896718 / 080-28089025

    In the event that a customer’s complaint or query does not successfully get resolved or get a satisfactory response from either the customer service departments, the nodal officers or even the Principal Nodal Officer and the customer wishes to further escalate the complaint to the attention of the senior management of the bank, they can write to the country head of the bank’s Retail Banking department at Countryhead.Retailbanking@sc.com.

    If the customer has failed to receive a satisfactory reply from the customer service, Nodal Officer, Principal Nodal Officer and even the Country Head of the Retail Banking arm within the period of a month, they may directly file a complaint with the Banking Ombudsman.

    Personal Loan Reviews

    • Standard Chartered Bank Personal Loan
      "EXCLLENT "
      0.5 4.0/5 "Great!"
      Customer service was excellent , about the documentation, the process was done on time, i the loan processed quickly than i expected, there was a smooth transaction while transferring fund to my account, without any hassle or delay its really good.
      Was this review helpful? 0
      , bangalore
      Reviewed on Aug 14, 2018
    • Standard Chartered Bank Personal Loan
      "GREAT"
      0.5 5.0/5 "Blown Away!"
      I have taken this loan before 2 years, customer service for this loan is good, charges are also nominal, rate of interest is also more or less same as the other banks,i used to make online payments that will be made easier and quick to make payment on time.
      Was this review helpful? 1
      , chennai
      Reviewed on Aug 13, 2018
    • Standard Chartered Bank Personal Loan
      "They won't keep the words and delayed process"
      0.5 0.5/5 "Unacceptable"
      My loan disbursement took 1 month of time and not given the offered interest rates and other offers. Even I have shared the email from agent and all the rates communicated to me on the day of disbursement. I have complained after they calling for more charges and the officials rejected my petition saying that I should have reject the disbursement. I have got very good experience from other bank and my home loan took only 2 weeks for disbursement after this incident.
      Was this review helpful? 0
      , bangalore
      Reviewed on Aug 10, 2018
    • Standard Chartered Bank Personal Loan
      "Good"
      0.5 4.0/5 "Great!"
      My personal loan was taken with STANDARD CHARTER bank. Their loan process was very good . I have taken 2 lakhs and the interest rate was quite good and better when compared with other banks . There is no processing fee also.I had a very smooth and good experience.I faced some issues with the EMI detection date which falls on my salary date.
      Was this review helpful? 1
      , bangalore
      Reviewed on Aug 10, 2018
    • Standard Chartered Bank Personal Loan
      "good servise"
      0.5 4.0/5 "Great!"
      I have taken loan with STANDARD CHARTED BANK 2years back and my loan experience was good. Loan amount which they offered is very satisfactory and interest rate is 11.45% and it is nominal in the market. Tenure period is 2years. The process was smooth at the time of documentation, i did not face any problems. .
      Was this review helpful? 2
      , hyderabad
      Reviewed on Jul 31, 2018
    • Standard Chartered Bank Personal Loan
      "Very Good Service"
      0.5 4.0/5 "Great!"
      I have chosen to go with them for this Personal Loan application since there has been zero processing fee and for the easy documentation. The process in getting the loan had been good enough, the loan amount also had been satisfactory. The interest rate with them also had been good with them when compared with the market rate. Their customer support also had been good and helpful at times.
      Was this review helpful? 0
      , mumbai
      Reviewed on Jul 24, 2018
    • Standard Chartered Bank Personal Loan
      "Good service"
      0.5 4.0/5 "Great!"
      I have my personal loan application approved with Standard Chartered Bank and the experience was good, the process took 1 week to complete and the rate of interest was nominal. Customer service and their response was bit delayed and the loan amount i requested for is Rs 2 lakhs.
      Was this review helpful? 2
      , bangalore
      Reviewed on Jul 23, 2018
    • Standard Chartered Bank Personal Loan
      "Need to reduce ROI"
      0.5 3.0/5 "Satisfactory"
      It was a fine experience with Standard Charerted bank personal loan, the loan amount was for Rs 6 lakhs with high interest rate with the tenure period of 4 years. Customer service was good and they collected documents on time. It was overall a smooth process with this bank.
      Was this review helpful? 1
      , hyderabad
      Reviewed on Jul 23, 2018
    • Standard Chartered Bank Personal Loan
      "GOOD"
      0.5 5.0/5 "Blown Away!"
      I have taken loan with STANDARD CHARTED BANK and my loan experience is good, the loan was rs 4lakhs with 9.50% as interest rate which is very high for me and the tenure period is 5years. Customer service was good with STANDARD CHARTED bank....
      Was this review helpful? 2
      , pune
      Reviewed on Jul 23, 2018
    • Standard Chartered Bank Personal Loan
      "Very Good Service"
      0.5 5.0/5 "Blown Away!"
      I had chosen to go with them since the interest rate has been low with them. The whole process in getting the loan had been very good where it had been simple. There has not been any sort of processing fee or extra charges which they had made. Their customer support and the staff responses had been responsive as well.
      Was this review helpful? 0
      , chennai
      Reviewed on Jul 12, 2018
    • Standard Chartered Bank Personal Loan
      "Service is bad"
      0.5 1.5/5 "Bad"
      Bank is good with you until our loan is processed. After that they don't take requests seriously. Closure of loan takes 15days just to initiate the process. Ridiculous. On asking over email, they just delaying the response. Not a very good experience overall.
      Was this review helpful? 0
      , pune
      Reviewed on Jul 04, 2018
    • Standard Chartered Bank Personal Loan
      "Good service"
      0.5 4.0/5 "Great!"
      The process in getting the loan has been very good and there has not been any issues faced with them so far. The loan amount which they had given has been satisfactory and also the interest rate with them also had been very good as well. There has not been any issues faced with the services of them.
      Was this review helpful? 0
      , hyderabad
      Reviewed on Jun 29, 2018
    • Standard Chartered Bank Personal Loan
      "Very convenient"
      0.5 4.5/5 "Excellent!"
      I don't find any difficulties while purchasing the personal loan. They have provided the interest rate of 11.24% which is very comfortable for me. I have applied the loan amount of 9 lakhs. I'm not aware of the processing fee. The documentation process is pretty. I used to make the EMI through ECS
      Was this review helpful? 0
      , chennai
      Reviewed on Jun 28, 2018
    • Standard Chartered Bank Personal Loan
      "Not satisfied"
      0.5 2.0/5 "Expected more"
      I have approached STANDARD CHARTER Bank for a personal loAn. I have canceled my application since they said that the process will taken time and they cannot deliver than loan with the committed time . The loan amount was 5 lakhs and the given interest rate as very high .I am not satisfied with the customer service and responses .
      Was this review helpful? 0
      , chennai
      Reviewed on Jun 27, 2018
    • Standard Chartered Bank Personal Loan
      "Very good"
      0.5 5.0/5 "Blown Away!"
      My personal loan was taken with STANDARD CHARTERED Bank. The amount was 5 lakhs and the given interest rate was satisfactory and the tenure period was 1 year . The customer service and response was good. They haves sanctioned the loan with the committed time and the processing fee was also nominal.
      Was this review helpful? 0
      , new delhi
      Reviewed on Jun 26, 2018
    • Standard Chartered Bank Personal Loan
      "Good service"
      0.5 5.0/5 "Blown Away!"
      I have taken personal loan from the Standard chartered bank for 3.75 lakhs which i have applied through mobile banking which instantly got approved . Am satisfied with the rate of interest which they have provided . They charged nominal charges for processing fees with the tenure period of 2 years . Am overall satisfied with their customer service and response.
      Was this review helpful? 0
      , hyderabad
      Reviewed on Jun 26, 2018
    • Standard Chartered Bank Personal Loan
      "Fine banking with Standard chartered. "
      0.5 4.0/5 "Great!"
      Their are lots of issues in standard chartered phone banking services. It is taking more time to talk that the problem with that. They have offered me a personal loan amount of 3 to 5 lakhs. I have applied for 3 lakhs and after that i have taken a top up of 2 lakhs. They charged me a 12% as interest rate and 1.5% as processing fee. So far i have not come across of any hidden charges and all.
      Was this review helpful? 0
      , chennai
      Reviewed on Jun 25, 2018
    • Standard Chartered Bank Personal Loan
      "Very Good Service"
      0.5 5.0/5 "Blown Away!"
      The process in getting the loan has been very good and the loan amount which they had given had been good as well. The interest rate with them had been okay and the customer support also had been helpful as well. There has not been any issues faced during the whole process or with their services.
      Was this review helpful? 0
      , bangalore
      Reviewed on Jun 25, 2018
    • Standard Chartered Bank Personal Loan
      "Very Good Service"
      0.5 4.5/5 "Excellent!"
      The process in getting the loan had been easy and the loan amount which they had provided had been satisfactory as well. They had been having a very good interest rate and there has not been any kind of issues faced with any of the banking services or during the whole process.
      Was this review helpful? 0
      , mumbai
      Reviewed on Jun 25, 2018
    • Standard Chartered Bank Personal Loan
      "Good service"
      0.5 5.0/5 "Blown Away!"
      It had been a very good experience with them and the process in getting loan has been very easy and the loan amount has been satisfactory as well. The interest rate with them has been very good as well. There has not been any issues faced with any of the services which they had provided so far.
      Was this review helpful? 0
      , hyderabad
      Reviewed on Jun 20, 2018
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