• IDFC First Personal Loan Customer Care

    IDFC First Bank is a private sector bank that provides numerous financial products and services. The bank has a great customer care facility for each of its banking segments.

    IDFC First Personal Loan Customer Care

    Personal banking phone number & Email, Report an unauthorised transaction 1800 419 4332
    banker@idfcbank.com
    Rural banking, Bharat Banking phone number & Email 1800 419 8332
    sampark@idfcbank.com
    Overseas banking phone number +91 22-60014332
    Wholesale Banking phone number 1800 419 7332
    Helpline Number 1860 500 9900
    Loan Tracking 1800 103 2791

    IDFC First bank has a reliable customer care team that is entirely dedicated to taking care of customers’ doubts, queries, feedback, complaints, and grievances. The bank has exclusive phone numbers for different purposes. You can call any of these numbers and speak to a customer care executive regarding personal loans or any other product. You may also write an email to any email address of the bank according to your requirements and circumstances.

    IDFC First bank offers a broad array of loans including personal loan, home loan, loan against property, group loan, equipment hypothecation loan, commercial vehicle loan and many more.

    IDFC First Bank Personal Loan

    The bank has a single personal loan product which can be utilised for any personal purpose. This loan will help you take care of any kind of expenses and also enable you to accumulate savings.

    IDFC Smart Personal Loan

    IDFC First Bank has an exclusive personal loan product known as IDFC Smart Personal Loan. When you take this particular loan, you have the flexibility to repay your loan amount at any point in time in case you get some additional money from different sources. The best part about this loan option is that you do not have to pay any charge for pre-paying or paying in parts.

    IDFC First Grievance Resolution Contact Details

    If you have any complaints or issues regarding the services provided by IDFC Bank, you can immediately reach out to the bank by calling them or by writing an email to them.

    Customer Service Head Head.customerservice@idfcbank.com
    Asset Head Head.assets@idfcbank.com
    Consumer Banking Head Head.consumerbank@idfcbank.com
    Bharat Banking Head Head.bharatbanking@idfcbank.com
    Bank Branch Head Head.branchbanking@idfcbank.com
    Principal Nodal Officer Pno@idfcbank.com
    SMS details for reporting unauthorised transactions SMS ‘UNAUTH’ to 5676732

    IDFC First Bank’s customer care facility will help you in getting quick and hassle-free solutions for your issues related to your personal loan and other products. The bank's knowledgeable and skilled staff will provide you with guidance as per the standard banking policies and the policies of the bank.

    IDFC First Personal Loan Customer Care FAQs

  • 1. How do I update my Email ID?
  • You can get your email ID updated by either calling on the number 1860-500-9900 or send a mail to customer.care@idfcfirstbank.com where a customer executive will get in touch with you and will help you with the process of updating your Email ID.

  • 2. How can I get my mobile or landline number?
  • You can get your mobile or landline number updated by either calling on the IDFC First helpline number 1860-500-9900 or visit the nearest branch of the bank with your latest mobile or landline bill. The bank will then update your mobile or landline number.

  • 3. How can I get my address updated?
  • You can get your address updated by sending a mail to customercare@idfcfirstbank.com and attach a copy of valid address proof. The bank will review it and then update the new communication address in their database.

  • 4. How can I check the status of my new personal loan?
  • You can check the status of your new personal loan by clicking on the menu button by logging into the customer portal using your credentials. Under the menu section, select ‘Loans’, and then ‘My Loan Application’. You will then be able to view the status of your loan. You can also check the status of your loan by calling on the helpline number 1860-500-9900 or send a mail to customercare@idfcfirstbank.com.

  • 5. How can I locate the nearest IDFC First branch near me?
  • You can locate the nearest IDFC First branch near you by following the process given below:

    • Visit the official website of IDFC First Branch
    • Click on ‘Customer Service’
    • Click on ‘Branch Locator’. You will be directed to a new page
    • Select ‘Branch Type’ and then enter the location
    • You will get the contact details of the IDFC First branch as per the location entered by you
  • 6. How can I get my welcome letter after I have successfully applied for a personal loan?
  • Use your credentials to enter the customer portal and under ‘My Current Loans’ which will be available under ‘Loans’ select ‘View Details’. As you click on View Details, you will see a Statement Tab. On clicking the tab, you will be able to view a list of documents, in which one of them will be ‘Welcome Letter’. Click on it and you can view the Welcome Letter. You will also have the option of downloading it.

    You can also get a copy of the Welcome Letter from the dealer store from where you applied for the personal loan.

  • 7. How can I receive my Statement of Account?
  • Using your credentials, enter the customer portal and under the menu select ‘My Loans’. You will be able to view the details of your active loans. You will be able to find the ‘Account Statement Download’ option which you can click on to download the account statement.

    You can also get a copy of the Statement of Account from the dealer store from where you applied for the personal loan.

  • 8. How can I get my Interest Certificate?
  • Using your credentials, enter the customer portal and under the menu select ‘My Loans’. You will be able to view the details of your active loans. You will be able to find the ‘View Details’ option which you can click on the Statement tab. You will then have to click on the download button corresponding to the ‘Interest Certificate’ tab. You can then view the Interest Certificate tab.

  • 9. How can I get my No-Objection Certificate?
  • Once you have paid your EMIs, a no-objection (NOC) will be sent to your registered e-mail ID. However, you can send a mail to customer.care@idfcfirstbank.com to get a copy of NOC. You can also obtain the NOC by logging in to the customer portal using your credentials. Under the menu select ‘My Loans’ followed by ‘Closed Loans’. Click on the ‘Statement’ tab and you will be able to view your NOC. You will also have the option of downloading it.

  • 10. How can I obtain my repayment schedule?
  • Enter the customer portal using your credentials and under the menu select ‘My Loans’, you will be able to view the important details of your personal loan. You can find 'Repayment Schedule Download' button as one of the options. Click on the button to download the repayment schedule.

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