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  • Kotak Personal Loan Customer Care Number is Rated as "Pretty good" by 2304 Users

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    Kotak Personal Loan Customer Care Number

    Kotak Mahindra Personal Loan Customer Care Number - Overview

    Kotak Mahindra is one of the top 5 leading banking organizations in India. Established in the year 2003, Kotak Mahindra offers a varied suite of financial and banking products to hundreds of its customers located across the country. In order to ensure maximum customer satisfaction, Kotak Mahindra lays great emphasis on quality customer service to their customers who may have any queries, complaints or may require any information regarding any of their products. There are various channels which the bank has provided via which customer can easily get in touch with the bank’s customer service unit for quick resolution of their queries and complaints. Customers can call, email, and write in to the bank’s customer care department.

    Kotak Mahindra Customer Care Helpline Numbers

    Customer service is an important part of any organization which strives for the complete satisfaction of their customer’s needs. Being a banking organization, it is all the more important that the bank provide its customers with quick resolution of complaints or access to information. For this purpose, the bank has set up a dedicated 24 hour helpline on which customers can call to get in touch with a customer service agent. This service is available round the clock, 7 days a week, not only for customers within India but also for those residing outside India.

    Banking Helpline Number: 1860 266 2666

    Abroad Helpline Number: +91 22 6600 6022 (Non Toll-free)

    If a customer is calling from outside India, they can connect to the customer service department by dialing on the aforementioned abroad helpline number or they may call on any of the following toll free number, depending on the country they are calling from. Customers must note that the availability of the helpline service is also dependent on the service provider they are calling from. The helpline numbers are as follows:

    USA - 1855 365 6767

    Australia – 0011 8004 4990 000

    Hong Kong – 0018 0044 9900 00

    U. K. – 0080 0449 90000

    Canada – 1855 7684 020

    Singapore – 8001 0130 54

    Kotak Mahindra Customer Service Email

    Customers can also get in touch with the customer service department via email. To get in touch via email, customers can also send an email at service.bank@kotak.com. Following the receipt of the mail, a customer service agent will get in touch with you shortly. Alternately, customers can also register their complaint by visiting the Kotak Mahindra Bank website and navigate to the Customer Service page. There are various tabs placed at the top of the page, one of which reads ‘Email Us’. On clicking that tab, the page will display a number of boxes for submitting an email query depending on the product it is concerning. Customers can also get in touch with the customer service department via their Net Banking account. In order to send the email, the customer must fill in an online form which will require them to provide account related information such as whether the individual is an existing customer of the bank or a new customer, a detailed account of the complaint, personal details such as their name, email address and mobile number for correspondence. The online form can be submitted by clicking on the submit button at the bottom of the page.

    If customers wish to report any fraud, vulnerabilities or security related issues concerning the bank, they must send in a mail at itsecurity.bank@kotak.com.

    Query / Complaint Registration via Mail

    If customers wish to get in touch with the customer service officials, they can also do it via post by writing in to the registered office of Kotak Mahindra or to the Customer Care center of the bank. The addresses for both are as below:

    Apply for Personal Loan

    Registered Office

    27 BKC, C 27, G Block,

    Bandra Kurla Complex,

    Bandra (E), Mumbai – 400051

    Customer Service Center

    Kotak Mahindra Bank Ltd.,

    P.O. Box: 16344,

    Mumbai - 400013

    Grievance Redressal

    Kotak Mahindra takes their customer’s grievances very seriously and for providing quick solutions, it has established a 4 tier grievance Redressal process. While a customer’s complaint may normally be solved after taking the first step, in the unlikely event that it is not so, they can proceed on to step 2, 3 and 4. The 4 steps of the grievance Redressal process are as follows:

    Level 1

    Customers can get in touch with the customer service department of the bank via various channels which include:

    • Filling the online form.
    • Sending an email at service.bank@kotak.com or from the inbox section of the Net Banking account.
    • Calling the toll free number 1860 266 2666 (24x7).
    • Visit any Kotak Mahindra branch.
    • Write in to the customer service department at Kotak Mahindra Bank Ltd., P.O. Box: 16344, Mumbai - 400013.

    Level 2

    In case the query is not resolved by following any option within 7 working days, customers can escalate their issue to Level 2 by sending an email to the bank’s Service Assurance Center. They can also download and fill up the Grievance Form from the Kotak Mahindra website and submit it on the address that is mentioned on the form itself.

    Level 3

    In case the customer has not yet received a satisfactory within 5 working days after contacting the Service assurance center, they can send an email to the bank’s Nodal Officer from the website by filling up the online form and stating their Service request number which they would have received after the first time of submitting their grievance at Level 1.

    Level 4

    In the unlikely event that the complaint has not been satisfactorily resolved by the Nodal Officer, they can send an email to the bank’s Principal Nodal Officer from the website by filling up the online form and stating their Service request number which they would have received after the first time of submitting their grievance at Level 1.

    Level 5

    In case the complaint or query has not received a satisfactory response at any of the previous levels, customers can escalate their issue and get in touch with the bank’s Internal Ombudsman. In case the query has not been resolved by the bank after a month, customers can directly contact the Banking Ombudsman.

    Kotak Mahindra Phone Banking Numbers

    In case a customer is not able to get through the customer service number provided above, they can also get in touch with the customer service officials by dialling on Kotak Mahindra’s local phone banking number. After placing the call, the customer must choose the options based on the actions they wish to perform.

    City Phone Banking Number
    Ahmedabad 66006022
    Allahabad 011 – 6600 6022
    Amritsar 95161 6500 6022
    Ankleshwar 9526 5664 6022
    Bangalore 66006022
    Bardoli 95261-66006022
    Chandigarh 0161-65006022
    Chennai 66006022
    Coimbatore 66006022
    Goa 9522-66006022
    Gurgaon 9511-6600602
    Himmatnagar 9579 66006022
    Hyderabad 66006022
    Indore 011-66006022
    Jaipur 6536022
    Jalandhar 95161-65006022
    Kadi 9579-66006022
    Kanpur 011-66006022
    Kapurthala 95161-65006022
    Kochi 0422-66006022
    Kolkata 65506022
    Kottayam 0422-66006022
    Lucknow 011-66006022
    Ludhiana 65006022
    Mehsana 9579-66006022
    Mohali 95161-65006022
    Morbi 95281-66006022
    Mumbai 66006022
    Nagpur 9522-66006022
    Namakkal 9544-66006022
    Navsari 95261-66006022
    New Delhi 66006022
    Noida 9511-66006022
    Panchkula 95161-65006022
    Patna 033-65506022
    Phagwara 95161-65006022
    Pune 6521 6022
    Rajkot 66006022
    Rajpura 95161 6500 6022
    Sankari 9544-66006022
    Surat 6600602
    Unjha 9579-66006022
    Vadodara 6646022
    Vallabh Vidya Nagar 95265-6646022
    Valsad 66006022
    Vapi 95261-66006022
    Varanasi 011-66006022
    Visnagar 9579-66006022

    Personal Loan Reviews

    • Kotak Personal Loan
      "GOOD SERVICE"
      0.5 4.0/5 "Great!"
      It was a good experience with KOTAK for my personal loan service they provide me with a good interest rate 13 % which is nice compare to others in the market and the documents have been collected from my door step and the payments where through ecs it was a awesome service from KOTAK for my personal loan service.
      Was this review helpful? 0
      , ahmedabad
      Reviewed on Nov 17, 2017
    • Kotak Personal Loan
      "Average service"
      0.5 3.0/5 "Satisfactory"
      My personal loan got approved with Kotak mahindra bank. The customer support gave me quick response in regards to my personal loan application and I would like to suggest the same response need to be given to all other customers. The rate of interest and the charges are low with Kotak mahindra
      Was this review helpful? 0
      , hyderabad
      Reviewed on Nov 17, 2017
    • Kotak Personal Loan
      "Overall good"
      0.5 4.0/5 "Great!"
      Kotak Mahindra Bank is excellent in the personal loan process and they were on time as well and with minimum effort the money came in to my account. The rate of interest is a bit high. It was around 14% for the tenure of five years. I asked for 3 years though. The processing charges was waive off.
      Was this review helpful? 0
      , kolkata
      Reviewed on Nov 17, 2017
    • Kotak Personal Loan
      "Better service"
      0.5 4.0/5 "Great!"
      I have applied for the personal loan from Kotak Mahindra bank, my loan application was closed because there was no pre closure and part payment options. Customer service part was good, they responded on time and gave all the right information. The rate of interest is nominal when compared to other banks.
      Was this review helpful? 0
      , pune
      Reviewed on Nov 17, 2017
    • Kotak Personal Loan
      "Good service"
      0.5 5.0/5 "Blown Away!"
      I have applied for the personal loan from Kotak Mahindra Bank, my loan application was closed because i had an issue with my CIBIL score. The customer service was good and they responded on time, there was no issue from the bank side and they followed up regularly. The rate of interest was high when compared to others in market.
      Was this review helpful? 0
      , new delhi
      Reviewed on Nov 16, 2017
    • Kotak Personal Loan
      "Service need to be improved "
      0.5 2.0/5 "Expected more"
      The Kotak mahindra bank has asked me to submit the salary slip to proceed with the personal loan with Kotak mahindra bank. The customer support was average with Kotak mahindra. The rate of interest which was offered by Kotak was average when compared with others.
      Was this review helpful? 0
      , chennai
      Reviewed on Nov 15, 2017
    • Kotak Personal Loan
      "Good"
      0.5 3.0/5 "Satisfactory"
      My personal loan was taken with Kotak. Initially I got a msg saying 3L 9K will be disbursed finally I had received 2L 96K. It was a good experience but little delayed for the disbursement. The document collection was complicated. The interest rate was good comparatively to other banks.
      Was this review helpful? 0
      , chennai
      Reviewed on Nov 15, 2017
    • Kotak Personal Loan
      "Below average service"
      0.5 1.0/5 "Really Bad"
      The response was not given by Kotak mahindra in concern to my personal loan application. I never got any kind of call back from Kotak mahindra. The response need to be improved the Kotak Mahindra bank . The customer support need to be focused with Kotak mahindra.
      Was this review helpful? 0
      , faridabad
      Reviewed on Nov 15, 2017
    • Kotak Personal Loan
      "Average service"
      0.5 3.0/5 "Satisfactory"
      The rate of interest was high with Kotak mahindra personal loan , so that was the reason I haven't got the personal loan from Kotak mahindra. The response part need to be improved with Kotak mahindra. The rate of interest need to be reduced as per the customer requirement.
      Was this review helpful? 0
      , hyderabad
      Reviewed on Nov 15, 2017
    • Kotak Personal Loan
      "Good Service"
      0.5 5.0/5 "Blown Away!"
      With KOTAK Bank it was a good experience with them for the personal loan process . The customer service was good , delivered . The bank gave me a full approval on the amount i asked for . The rate of interest was 13% and the processing fee was 2.5K charged to me . The bank did not provide me pre closure option . Over all it was a good service i received .
      Was this review helpful? 0
      , bangalore
      Reviewed on Nov 15, 2017
    • Kotak Personal Loan
      "GOOD SERVICE"
      0.5 4.0/5 "Great!"
      I have applied for a personal loan with KOTAK but they said my salary was not under bank criteria and the interest rate they offered me was 11 % which was fine and the customer service was good it was a good experience with KOTAK for my personal loan service.
      Was this review helpful? 0
      , chennai
      Reviewed on Nov 14, 2017
    • Kotak Personal Loan
      "Excellent service"
      0.5 5.0/5 "Blown Away!"
      I am very much happy with the service of KOTAK MAHINDRA ,I use to get regular followups and the processing fee was also very good with KOTAK MAHINDRA compare to others in the market, it was a very fast and immediate response from KOTAK MAHINDRA for my personal loan service.
      Was this review helpful? 0
      , hyderabad
      Reviewed on Nov 13, 2017
    • Kotak Personal Loan
      "Better"
      0.5 3.0/5 "Satisfactory"
      I have approached Kotak for personal loan. They said I am eligible for 2L 60K. My documents are submitted to the executive and they came for verification to my office. That time employee's are less in the office, its been rejected due to bank norms. They have taken one month time, it would be better if they inform earlier. Based on this personal loan experience, I am not happy with Kotak.
      Was this review helpful? 0
      , chennai
      Reviewed on Nov 11, 2017
    • Kotak Personal Loan
      "Good service"
      0.5 4.5/5 "Excellent!"
      I have applied for a personal loan from KOTAK MAHINDRA BANK. Later i got the amount from some other source so i could not able to proceed and closed the personal loan application The response was good from them.The gave regular follow up calls.
      Was this review helpful? 0
      , hyderabad
      Reviewed on Nov 11, 2017
    • Kotak Personal Loan
      "Not satisfied with Interest "
      0.5 5.0/5 "Blown Away!"
      I have taken a personal loan from KOTAK MAHINDRA BANK.The approved loan amount was 4 lakhs. The rate of interest was 13.5percentage. The documentation with the bank well done. The EMI is 10000 with 5 years of tenure. The response and customer service was good.
      Was this review helpful? 0
      , chennai
      Reviewed on Nov 11, 2017
    • Kotak Personal Loan
      "Approchable bank"
      0.5 5.0/5 "Blown Away!"
      I could not able to avail the personal loan from KOTAK MAHINDRA BANK just because i have got the money from some other source. But in future if i am planning to take any personal loan then i will consider KOTAK MAHINDRA BANK. The customer support and response with the bank is good and comfortable.
      Was this review helpful? 0
      , chennai
      Reviewed on Nov 11, 2017
    • Kotak Personal Loan
      "Behavior of Kotak mahindra bank representative. "
      0.5 0.5/5 "Unacceptable"
      For my Personal Loan application with Kotak Mahindra I did receive a Call from the Bank and had a detailed discussion about the Loan. Poor Experience with KOTAK MAHINDRA BANK(Pune). Bank representative behavior is very rude. Behave like a uneducated person.
      Was this review helpful? 0
      , pune
      Reviewed on Nov 10, 2017
    • Kotak Personal Loan
      "Satisfied"
      0.5 5.0/5 "Blown Away!"
      My application has been closed because there is a delay on my card payment dues. I have submitted this bill along with my documents. The customer service and response is good. ROI is nominal. They provided a doorstep service for documents. The processing fee is also minimal.
      Was this review helpful? 0
      , chennai
      Reviewed on Nov 10, 2017
    • Kotak Personal Loan
      "GOOD SERVICE"
      0.5 4.0/5 "Great!"
      It was a good experience with KOTAK for my personal loan service but I feel the process was little delay and the interest rate is 16 % which is little high compare to others in the market still the service was good with KOTAK for my personal loan service.
      Was this review helpful? 0
      , chennai
      Reviewed on Nov 10, 2017
    • Kotak Personal Loan
      "Worst service"
      0.5 1.0/5 "Really Bad"
      It was a good experience with KOTAK for my personal loan service but only once I got the call from KOTAK staffs after that there was no proper response from them no proper information they never called me ,I am not much happy with the service of KOTAK for my personal loan service.
      Was this review helpful? 0
      , mumbai
      Reviewed on Nov 10, 2017
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