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  • Kotak Personal Loan Customer Care Number is Rated as "Pretty good" by 2445 Users
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    Kotak Personal Loan Customer Care Number

    Kotak Mahindra Personal Loan Customer Care Number - Overview

    Kotak Mahindra is one of the top 5 leading banking organizations in India. Established in the year 2003, Kotak Mahindra offers a varied suite of financial and banking products to hundreds of its customers located across the country. In order to ensure maximum customer satisfaction, Kotak Mahindra lays great emphasis on quality customer service to their customers who may have any queries, complaints or may require any information regarding any of their products. There are various channels which the bank has provided via which customer can easily get in touch with the bank’s customer service unit for quick resolution of their queries and complaints. Customers can call, email, and write in to the bank’s customer care department.

    Kotak Mahindra Customer Care Helpline Numbers

    Customer service is an important part of any organization which strives for the complete satisfaction of their customer’s needs. Being a banking organization, it is all the more important that the bank provide its customers with quick resolution of complaints or access to information. For this purpose, the bank has set up a dedicated 24 hour helpline on which customers can call to get in touch with a customer service agent. This service is available round the clock, 7 days a week, not only for customers within India but also for those residing outside India.

    Banking Helpline Number: 1860 266 2666

    Abroad Helpline Number: +91 22 6600 6022 (Non Toll-free)

    If a customer is calling from outside India, they can connect to the customer service department by dialing on the aforementioned abroad helpline number or they may call on any of the following toll free number, depending on the country they are calling from. Customers must note that the availability of the helpline service is also dependent on the service provider they are calling from. The helpline numbers are as follows:

    USA - 1855 365 6767

    Australia – 0011 8004 4990 000

    Hong Kong – 0018 0044 9900 00

    U. K. – 0080 0449 90000

    Canada – 1855 7684 020

    Singapore – 8001 0130 54

    Kotak Mahindra Customer Service Email

    Customers can also get in touch with the customer service department via email. To get in touch via email, customers can also send an email at service.bank@kotak.com. Following the receipt of the mail, a customer service agent will get in touch with you shortly. Alternately, customers can also register their complaint by visiting the Kotak Mahindra Bank website and navigate to the Customer Service page. There are various tabs placed at the top of the page, one of which reads ‘Email Us’. On clicking that tab, the page will display a number of boxes for submitting an email query depending on the product it is concerning. Customers can also get in touch with the customer service department via their Net Banking account. In order to send the email, the customer must fill in an online form which will require them to provide account related information such as whether the individual is an existing customer of the bank or a new customer, a detailed account of the complaint, personal details such as their name, email address and mobile number for correspondence. The online form can be submitted by clicking on the submit button at the bottom of the page.

    If customers wish to report any fraud, vulnerabilities or security related issues concerning the bank, they must send in a mail at itsecurity.bank@kotak.com.

    Query / Complaint Registration via Mail

    If customers wish to get in touch with the customer service officials, they can also do it via post by writing in to the registered office of Kotak Mahindra or to the Customer Care center of the bank. The addresses for both are as below:

    Apply for Personal Loan

    Registered Office

    27 BKC, C 27, G Block,

    Bandra Kurla Complex,

    Bandra (E), Mumbai – 400051

    Customer Service Center

    Kotak Mahindra Bank Ltd.,

    P.O. Box: 16344,

    Mumbai - 400013

    Grievance Redressal

    Kotak Mahindra takes their customer’s grievances very seriously and for providing quick solutions, it has established a 4 tier grievance Redressal process. While a customer’s complaint may normally be solved after taking the first step, in the unlikely event that it is not so, they can proceed on to step 2, 3 and 4. The 4 steps of the grievance Redressal process are as follows:

    Level 1

    Customers can get in touch with the customer service department of the bank via various channels which include:

    • Filling the online form.
    • Sending an email at service.bank@kotak.com or from the inbox section of the Net Banking account.
    • Calling the toll free number 1860 266 2666 (24x7).
    • Visit any Kotak Mahindra branch.
    • Write in to the customer service department at Kotak Mahindra Bank Ltd., P.O. Box: 16344, Mumbai - 400013.

    Level 2

    In case the query is not resolved by following any option within 7 working days, customers can escalate their issue to Level 2 by sending an email to the bank’s Service Assurance Center. They can also download and fill up the Grievance Form from the Kotak Mahindra website and submit it on the address that is mentioned on the form itself.

    Level 3

    In case the customer has not yet received a satisfactory within 5 working days after contacting the Service assurance center, they can send an email to the bank’s Nodal Officer from the website by filling up the online form and stating their Service request number which they would have received after the first time of submitting their grievance at Level 1.

    Level 4

    In the unlikely event that the complaint has not been satisfactorily resolved by the Nodal Officer, they can send an email to the bank’s Principal Nodal Officer from the website by filling up the online form and stating their Service request number which they would have received after the first time of submitting their grievance at Level 1.

    Level 5

    In case the complaint or query has not received a satisfactory response at any of the previous levels, customers can escalate their issue and get in touch with the bank’s Internal Ombudsman. In case the query has not been resolved by the bank after a month, customers can directly contact the Banking Ombudsman.

    Kotak Mahindra Phone Banking Numbers

    In case a customer is not able to get through the customer service number provided above, they can also get in touch with the customer service officials by dialling on Kotak Mahindra’s local phone banking number. After placing the call, the customer must choose the options based on the actions they wish to perform.

    City Phone Banking Number
    Ahmedabad 66006022
    Allahabad 011 – 6600 6022
    Amritsar 95161 6500 6022
    Ankleshwar 9526 5664 6022
    Bangalore 66006022
    Bardoli 95261-66006022
    Chandigarh 0161-65006022
    Chennai 66006022
    Coimbatore 66006022
    Goa 9522-66006022
    Gurgaon 9511-6600602
    Himmatnagar 9579 66006022
    Hyderabad 66006022
    Indore 011-66006022
    Jaipur 6536022
    Jalandhar 95161-65006022
    Kadi 9579-66006022
    Kanpur 011-66006022
    Kapurthala 95161-65006022
    Kochi 0422-66006022
    Kolkata 65506022
    Kottayam 0422-66006022
    Lucknow 011-66006022
    Ludhiana 65006022
    Mehsana 9579-66006022
    Mohali 95161-65006022
    Morbi 95281-66006022
    Mumbai 66006022
    Nagpur 9522-66006022
    Namakkal 9544-66006022
    Navsari 95261-66006022
    New Delhi 66006022
    Noida 9511-66006022
    Panchkula 95161-65006022
    Patna 033-65506022
    Phagwara 95161-65006022
    Pune 6521 6022
    Rajkot 66006022
    Rajpura 95161 6500 6022
    Sankari 9544-66006022
    Surat 6600602
    Unjha 9579-66006022
    Vadodara 6646022
    Vallabh Vidya Nagar 95265-6646022
    Valsad 66006022
    Vapi 95261-66006022
    Varanasi 011-66006022
    Visnagar 9579-66006022

    Personal Loan Reviews

    • Kotak Personal Loan
      "Excellent service"
      0.5 5.0/5 "Blown Away!"
      It was a good experience from Kotak Mahindra Bank on my personal loan. The interest rate was good and they charged a nominal processing fee. I got lesser amount than what I had applied for. The documentation process was good and collected at doorstep.
      Was this review helpful? 0
      , bangalore
      Reviewed on Feb 16, 2018
    • Kotak Personal Loan
      "Better"
      0.5 3.5/5 "Pretty good"
      I have my personal loan with KOTAK bank. The loan amount was1 5 lakhs and the Interest rate was 16..49% which is high than other banks in the market . They have sanctioned the loan with the committed time and the pre clouser is after 1 year. My overall experience was better .
      Was this review helpful? 0
      , bangalore
      Reviewed on Feb 15, 2018
    • Kotak Personal Loan
      "Good experience"
      0.5 5.0/5 "Blown Away!"
      It was a pretty good experience with Kotak Mahindra Bank. The rate of interest was normal for the personal loan. The processing fee quite fee when compared to other banks. They have sanctioned the loan within a week. The executive came to my place and collected the documents.
      Was this review helpful? 0
      , new delhi
      Reviewed on Feb 14, 2018
    • Kotak Personal Loan
      "Best "
      0.5 4.0/5 "Great!"
      My experience is good one with the Kotak mahindra bank and the rate of interest is around 10.99%, also the customer service is not much good as per the current competitors. The loan amount got disbursed within six to seven days of time.
      Was this review helpful? 0
      , bangalore
      Reviewed on Feb 14, 2018
    • Kotak Personal Loan
      "Good service"
      0.5 3.0/5 "Satisfactory"
      I have got the loan amount after the documentation in 2 weeks of time. The KOTAK MAHINDRA BANK customer support need to be focused in their response part. The rate of interest and the charges are lower than other banks , I am satisfied with the loan amount.
      Was this review helpful? 0
      , mumbai
      Reviewed on Feb 12, 2018
    • Kotak Personal Loan
      "a good service"
      0.5 5.0/5 "Blown Away!"
      I had applied and got the personal loan from KOTAK MAHINDRA BANK. They processed my personal loan application and sanctioned promised principle amount with in a short period. The rate of interest is also affordable by comparing with other loan partners. The customer service is also good and well responsive. I can recommend their services to my friends who are in need.
      Was this review helpful? 0
      , bangalore
      Reviewed on Feb 09, 2018
    • Kotak Personal Loan
      "Better"
      0.5 4.0/5 "Great!"
      I do have the personal loan with the Kotak mahindra bank and the interest rate is around 10.99%. They have disbursed the loan amount within two weeks of time.Everything is good one with the Kotak mahindra bank . I am really happy with them till now.
      Was this review helpful? 0
      , hyderabad
      Reviewed on Feb 09, 2018
    • Kotak Personal Loan
      "Better"
      0.5 4.0/5 "Great!"
      I have taken my personal loan with Kotak Mahindra Bank through online channel. The rate of interest was bit higher compared to others. The processing fee was zero. The disbursement was on time. The executive came to the place and collected the documents.
      Was this review helpful? 0
      , kolkata
      Reviewed on Feb 08, 2018
    • Kotak Personal Loan
      "Good"
      0.5 5.0/5 "Blown Away!"
      It was a good experience with Kotak on my personal loan. I have applied for 5L and the tenure period is 5 years. The documentation process was easy and simple. The rate of interest was nominal which was 14.75%. There is no part payment but I can do pre closure after a year.
      Was this review helpful? 0
      , bangalore
      Reviewed on Feb 08, 2018
    • Kotak Personal Loan
      "Average"
      0.5 3.0/5 "Satisfactory"
      I am having the personal loan with the Kotak mahindra bank and the interest rate is around 7%, also it was provided through my organization. The EMI is around 7230 Rupees for two years of time. Service aspects are good one with them.
      Was this review helpful? 0
      , bangalore
      Reviewed on Feb 08, 2018
    • Kotak Personal Loan
      "Average"
      0.5 3.0/5 "Satisfactory"
      I have taken a personal loan from Kotak Mahindra bank. I must say the processing of the amount took 10 days, even though after providing all the docs. The interest rate is bit high which is around 16% and processing fee is 2%. My loan amount is around Rs. 3,00,000.
      Was this review helpful? 0
      , mumbai
      Reviewed on Feb 07, 2018
    • Kotak Personal Loan
      "Good but to be faster"
      0.5 4.0/5 "Great!"
      It was a good experience with Kotak Mahindra Bank. The customer service and response was good. They took 2 weeks to process the loan. They provided a doorstep service of document collection. The rate of interest and charges are nominal. I am paying around Rs.33,000 rupees through ECS.
      Was this review helpful? 0
      , mumbai
      Reviewed on Feb 07, 2018
    • Kotak Personal Loan
      "Good"
      0.5 4.0/5 "Great!"
      I have taken a personal loan from Kotak Mahindra bank for Rs. 2,00,000 at 18% interest rate. The processing was done in 2 hours of time. The customer service was good and the processing was also done quickly. Based on this I am very satisfied but the rate of interest is very high,
      Was this review helpful? 0
      , hyderabad
      Reviewed on Feb 07, 2018
    • Kotak Personal Loan
      "Good"
      0.5 4.0/5 "Great!"
      I have taken a personal loan from Kotak Mahindra bank for Rs. 2,00,000 at 18% interest rate. The processing was done in 2 hours of time. The customer service was good and the processing was also done quickly. Based on this I was very satisfied but the rate of interest is high.
      Was this review helpful? 0
      , hyderabad
      Reviewed on Feb 07, 2018
    • Kotak Personal Loan
      "Best"
      0.5 4.0/5 "Great!"
      Kotak Mahindra bank is great one for me because they have disbursed the loan amount within a week to ten days of time. Customer service and other things are really fine one for my personal loan application and am pretty much okay with them till now.
      Was this review helpful? 0
      , chennai
      Reviewed on Feb 06, 2018
    • Kotak Personal Loan
      "Better "
      0.5 3.5/5 "Pretty good"
      I have got the personal loan with the Kotak mahindra bnk and the interest rate is around 14%. Customer service is good one for me with them. Response was fine one with them. I have not faced any such issues with them till now.
      Was this review helpful? 0
      , hyderabad
      Reviewed on Feb 06, 2018
    • Kotak Personal Loan
      "The service need to be improved"
      0.5 2.0/5 "Expected more"
      After the documentation process from KOTAK MAHINDRA BANK , haven't gave any response. I try reaching them still they are not disclosing the reason why they haven't approved my personal loan.The rate of interest and the charges are average with the KOTAK MAHINDRA BANK.
      Was this review helpful? 0
      , bangalore
      Reviewed on Feb 05, 2018
    • Kotak Personal Loan
      "Better service"
      0.5 5.0/5 "Blown Away!"
      The rate of interest and the charges are high with the kotak mahindra bank , so that was the reason I haven't proceed with the Kotak mahindra bank personal loan services. The customer support service is good with the Kotak mahindra bank. They gave me good response in regards to my personal loan application.
      Was this review helpful? 0
      , new delhi
      Reviewed on Feb 01, 2018
    • Kotak Personal Loan
      "Amazing"
      0.5 5.0/5 "Blown Away!"
      I have a taken personal loan with KOTAK MAHINDRA BANK. They charged the rate of interest at 13%. The loan got approved in minutes, which is paperless approval. I am very much happy customer with KOTAK MAHINDRA BANK. Their work and all applications are really very helpful.
      Was this review helpful? 0
      , new delhi
      Reviewed on Feb 01, 2018
    • Kotak Personal Loan
      "Good service"
      0.5 2.5/5 "Just OK"
      By the time kotak mahindra bank reach me I have got the personal loan from other bank, so that was the reason I haven't got the personal loan from the Kotak mahindra bank The customer support need to be improved with their response part. The rate of interest and the charges are same with other banks.
      Was this review helpful? 0
      , kolkata
      Reviewed on Feb 01, 2018
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