Customer service is an important part of any organization which strives for the complete satisfaction of their customer’s needs. Being a banking organization, it is all the more important that the bank provide its customers with quick resolution of complaints or access to information. In regards to personal loans, you can contact the customer care number between 9:00 a.m. and 7:00 p.m. from Monday to Saturday (except holidays).
|Banking Helpline Number:||1860 266 2666|
|Abroad Helpline Number:||+91 22 6600 6022 (Non Toll-free)|
|USA||1855 365 6767|
|Australia||0011 8004 4990 000|
|Hong Kong||0018 0044 9900 00|
|U. K.||0080 0449 90000|
|Canada||1855 7684 020|
Customers can also get in touch with the customer service department via email. To get in touch via email, customers can also send an email at email@example.com. Following the receipt of the mail, a customer service agent will get in touch with you shortly. Alternately, customers can also register their complaint by visiting the Kotak Mahindra Bank website and navigate to the Customer Service page. There are various tabs placed at the top of the page, one of which reads ‘Email Us’. On clicking that tab, the page will display a number of boxes for submitting an email query depending on the product it is concerning. Customers can also get in touch with the customer service department via their Net Banking account. In order to send the email, the customer must fill in an online form which will require them to provide account related information such as whether the individual is an existing customer of the bank or a new customer, a detailed account of the complaint, personal details such as their name, email address and mobile number for correspondence. The online form can be submitted by clicking on the submit button at the bottom of the page.
If customers wish to report any fraud, vulnerabilities or security related issues concerning the bank, they must send in a mail at firstname.lastname@example.org.
If customers wish to get in touch with the customer service officials, they can also do it via post by writing in to the registered office of Kotak Mahindra or to the Customer Care center of the bank. The addresses for both are as below:
27 BKC, C 27, G Block,
Bandra Kurla Complex,
Bandra (E), Mumbai – 400051
Customer Service Center
Kotak Mahindra Bank Ltd.,
P.O. Box: 16344,
Mumbai - 400013
Kotak Mahindra takes their customer’s grievances very seriously and for providing quick solutions, it has established a 4-tier grievance Redressal process. While a customer’s complaint may normally be solved after taking the first step, in the unlikely event that it is not so, they can proceed on to step 2, 3 and 4. The 4 steps of the grievance Redressal process are as follows:
Customers can get in touch with the customer service department of the bank via various channels which include:
In case the query is not resolved by following any option within 7 working days, customers can escalate their issue to Level 2 by sending an email to the bank’s Service Assurance Center. They can also download and fill up the Grievance Form from the Kotak Mahindra website and submit it on the address that is mentioned on the form itself.
In case the customer has not yet received a satisfactory within 5 working days after contacting the Service assurance center, they can send an email to the bank’s Nodal Officer from the website by filling up the online form and stating their Service request number which they would have received after the first time of submitting their grievance at Level 1.
In the unlikely event that the complaint has not been satisfactorily resolved by the Nodal Officer, they can send an email to the bank’s Principal Nodal Officer from the website by filling up the online form and stating their Service request number which they would have received after the first time of submitting their grievance at Level 1.
In case the complaint or query has not received a satisfactory response at any of the previous levels, customers can escalate their issue and get in touch with the bank’s Internal Ombudsman. In case the query has not been resolved by the bank after a month, customers can directly contact the Banking Ombudsman.
In case a customer is not able to get through the customer service number provided above, they can also get in touch with the customer service officials by dialling on Kotak Mahindra’s local phone banking number. After placing the call, the customer must choose the options based on the actions they wish to perform.
You may use these methods to contact the company during a complaint or query. The company will provide you with swift resolution of your queries once you have filed your complaints successfully with the customer care department.
You will have to tell the customer care unit your application reference number, and possibly your date of birth and mobile number.2. Is there another way to check my personal loan status if I am unable to get in touch with the customer care support team of the bank?
You can check your personal loan status online on the website of Kotak Mahindra Bank using your application reference ID.3. Is there any other way I can get in touch with the customer care unit of the bank other than the toll-free number or email ID to know more about the bank’s personal loan products?
You can make use of the chatbot ‘Keya’ for any queries related to personal loans.4. Is calling the Kotak Mahindra Bank customer support team the easiest way to know the fees and charges of a personal loan?
The easiest way to know the fees and charges of a personal loan is by visiting the main page of the bank and not by calling the customer care unit.5. Are there any call charges for Non-resident Indian customers?
There are no call charges for select countries.
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