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  • Kotak Personal Loan Customer Care Number is Rated as "Pretty good" by 2576 Users

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    Kotak Personal Loan Customer Care Number

    Kotak Mahindra is one of the top 5 leading banking organizations in India. Established in the year 2003, Kotak Mahindra offers a varied suite of financial and banking products to hundreds of its customers located across the country. In order to ensure maximum customer satisfaction, Kotak Mahindra lays great emphasis on quality customer service to their customers who may have any queries, complaints or may require any information regarding any of their products. There are various channels which the bank has provided via which customer can easily get in touch with the bank’s customer service unit for quick resolution of their queries and complaints. Customers can call, email, and write in to the bank’s customer care department.

    Kotak Mahindra Customer Care Helpline Numbers

    Customer service is an important part of any organization which strives for the complete satisfaction of their customer’s needs. Being a banking organization, it is all the more important that the bank provide its customers with quick resolution of complaints or access to information. For this purpose, the bank has set up a dedicated 24 hour helpline on which customers can call to get in touch with a customer service agent. This service is available round the clock, 7 days a week, not only for customers within India but also for those residing outside India.

    Banking Helpline Number: 1860 266 2666

    Abroad Helpline Number: +91 22 6600 6022 (Non Toll-free)

    If a customer is calling from outside India, they can connect to the customer service department by dialing on the aforementioned abroad helpline number or they may call on any of the following toll free number, depending on the country they are calling from. Customers must note that the availability of the helpline service is also dependent on the service provider they are calling from. The helpline numbers are as follows:

    USA - 1855 365 6767

    Australia – 0011 8004 4990 000

    Hong Kong – 0018 0044 9900 00

    U. K. – 0080 0449 90000

    Canada – 1855 7684 020

    Singapore – 8001 0130 54

    Kotak Mahindra Customer Service Email

    Customers can also get in touch with the customer service department via email. To get in touch via email, customers can also send an email at service.bank@kotak.com. Following the receipt of the mail, a customer service agent will get in touch with you shortly. Alternately, customers can also register their complaint by visiting the Kotak Mahindra Bank website and navigate to the Customer Service page. There are various tabs placed at the top of the page, one of which reads ‘Email Us’. On clicking that tab, the page will display a number of boxes for submitting an email query depending on the product it is concerning. Customers can also get in touch with the customer service department via their Net Banking account. In order to send the email, the customer must fill in an online form which will require them to provide account related information such as whether the individual is an existing customer of the bank or a new customer, a detailed account of the complaint, personal details such as their name, email address and mobile number for correspondence. The online form can be submitted by clicking on the submit button at the bottom of the page.

    If customers wish to report any fraud, vulnerabilities or security related issues concerning the bank, they must send in a mail at itsecurity.bank@kotak.com.

    Query / Complaint Registration via Mail

    If customers wish to get in touch with the customer service officials, they can also do it via post by writing in to the registered office of Kotak Mahindra or to the Customer Care center of the bank. The addresses for both are as below:

    Apply for Personal Loan

    Registered Office

    27 BKC, C 27, G Block,

    Bandra Kurla Complex,

    Bandra (E), Mumbai – 400051

    Customer Service Center

    Kotak Mahindra Bank Ltd.,

    P.O. Box: 16344,

    Mumbai - 400013

    Grievance Redressal

    Kotak Mahindra takes their customer’s grievances very seriously and for providing quick solutions, it has established a 4 tier grievance Redressal process. While a customer’s complaint may normally be solved after taking the first step, in the unlikely event that it is not so, they can proceed on to step 2, 3 and 4. The 4 steps of the grievance Redressal process are as follows:

    Level 1

    Customers can get in touch with the customer service department of the bank via various channels which include:

    • Filling the online form.
    • Sending an email at service.bank@kotak.com or from the inbox section of the Net Banking account.
    • Calling the toll free number 1860 266 2666 (24x7).
    • Visit any Kotak Mahindra branch.
    • Write in to the customer service department at Kotak Mahindra Bank Ltd., P.O. Box: 16344, Mumbai - 400013.

    Level 2

    In case the query is not resolved by following any option within 7 working days, customers can escalate their issue to Level 2 by sending an email to the bank’s Service Assurance Center. They can also download and fill up the Grievance Form from the Kotak Mahindra website and submit it on the address that is mentioned on the form itself.

    Level 3

    In case the customer has not yet received a satisfactory within 5 working days after contacting the Service assurance center, they can send an email to the bank’s Nodal Officer from the website by filling up the online form and stating their Service request number which they would have received after the first time of submitting their grievance at Level 1.

    Level 4

    In the unlikely event that the complaint has not been satisfactorily resolved by the Nodal Officer, they can send an email to the bank’s Principal Nodal Officer from the website by filling up the online form and stating their Service request number which they would have received after the first time of submitting their grievance at Level 1.

    Level 5

    In case the complaint or query has not received a satisfactory response at any of the previous levels, customers can escalate their issue and get in touch with the bank’s Internal Ombudsman. In case the query has not been resolved by the bank after a month, customers can directly contact the Banking Ombudsman.

    Kotak Mahindra Phone Banking Numbers

    In case a customer is not able to get through the customer service number provided above, they can also get in touch with the customer service officials by dialling on Kotak Mahindra’s local phone banking number. After placing the call, the customer must choose the options based on the actions they wish to perform.

    City Phone Banking Number
    Ahmedabad 079-66006022
    Allahabad 011 – 6600 6022
    Amritsar 95161 6500 6022
    Ankleshwar 9526 5664 6022
    Bangalore 080-66006022
    Bardoli 95261-66006022
    Chandigarh 0161-65006022
    Chennai 044-66006022
    Coimbatore 66006022
    Goa 9522-66006022
    Gurgaon 9511-6600602
    Himmatnagar 9579 66006022
    Hyderabad 040-66006022
    Indore 011-66006022
    Jaipur 6536022
    Jalandhar 95161-65006022
    Kadi 9579-66006022
    Kanpur 011-66006022
    Kapurthala 95161-65006022
    Kochi 0422-66006022
    Kolkata 65506022
    Kottayam 0422-66006022
    Lucknow 011-66006022
    Ludhiana 65006022
    Mehsana 9579-66006022
    Mohali 95161-65006022
    Morbi 95281-66006022
    Mumbai 022-66006022
    Nagpur 9522-66006022
    Namakkal 9544-66006022
    Navsari 95261-66006022
    New Delhi 011-66006022
    Noida 9511-66006022
    Panchkula 95161-65006022
    Patna 033-65506022
    Phagwara 95161-65006022
    Pune 020-66006022
    Rajkot 66006022
    Rajpura 95161 6500 6022
    Sankari 9544-66006022
    Surat 6600602
    Unjha 9579-66006022
    Vadodara 6646022
    Vallabh Vidya Nagar 95265-6646022
    Valsad 66006022
    Vapi 95261-66006022
    Varanasi 011-66006022
    Visnagar 9579-66006022

    Personal Loan Reviews

    • Kotak Personal Loan
      "Nice process overall"
      0.5 5.0/5 "Blown Away!"
      I bank with Kotak Mahindra Bank for the personal loan. I have taken a loan of 50K and the process to get the loan is fine. The rate of interest and processing charges is normal too. There are no hassles after the loan was processed too. Good overall.
      Was this review helpful? 2
      , mumbai
      Reviewed on Oct 13, 2018
    • Kotak Personal Loan
      "In all good"
      0.5 4.0/5 "Great!"
      Kotak Mahindra Bank is pretty good in the personal loan services. The customer support is fine and they are very quick to collect the paper work and process the loan. The rate of interest and processing charges are on the higher side though. In all good.
      Was this review helpful? 5
      , bangalore
      Reviewed on Oct 12, 2018
    • Kotak Personal Loan
      "Very Good Service"
      0.5 3.5/5 "Pretty good"
      Once when i compared with the other banks which has been offering the credit limit with them has been comparatively less. The process in getting this loan has been smooth and easy and the loan amount which they had disbursed has fulfilled my requirements. There has been a processing fee which was charged by them which was a little high. Their customer support has also been helpful at times.
      Was this review helpful? 2
      , hyderabad
      Reviewed on Oct 10, 2018
    • Kotak Personal Loan
      "Very Good Service"
      0.5 4.5/5 "Excellent!"
      The process in getting this loan has been so easy and everything has been done within two minutes where it has been an instant loan. The loan amount which they had provided had been sufficient and the interest rate with them has been less when compared with the market rate. There has been some nominal charges which had been made by them and their customer support also had been good as well.
      Was this review helpful? 2
      , bangalore
      Reviewed on Oct 10, 2018
    • Kotak Personal Loan
      "Satisfactory"
      0.5 4.0/5 "Great!"
      I have taken a personal loan on the credit card with Kotak Mahindra Bank. It was a very nice and easy process. I had applied for it through the mobile and one call too. I got the loan within a week. I had no hassles to get the loan and the after loan services are good.
      Was this review helpful? 2
      , vadodara
      Reviewed on Oct 10, 2018
    • Kotak Personal Loan
      "Good service "
      0.5 5.0/5 "Blown Away!"
      I have taken my personal loan through KOTAK MAHINDRA BANK , the tenure period is 5year and they gave preclosere option with this bank . The processing fee is nominal with this bank . Their service is better, Overall the whole loan process was easy and hassle free.
      Was this review helpful? 3
      , hyderabad
      Reviewed on Oct 08, 2018
    • Kotak Personal Loan
      "Nonsense bankers"
      0.5 0.5/5 "Unacceptable"
      This is not a bank. This is fraud finance company. They torturing customer without knowing or checking the latest statement. Bank managers are like a uneducated nonsense. Bank agency torturing customers even in Sunday. If we inform them, already paid, they won't accept and again again calling with last month statement. Really the customer experience with Kotak is like jumping from a suside point with self interest. Nearly 40 people called for last two days for no balance customer. I m trying to stop the continues calls by explaining with my Kotak online latest statement but they are saying it's not true. They are not accepting their own bank online statement. What a bank it is. I m getting ready to go commissioner office and complaint with all proof. Don't choose this non sense bankers. This is my personal experience today.
      Was this review helpful? 9
      , coimbatore
      Reviewed on Sep 30, 2018
    • Kotak Personal Loan
      "Very Good Service"
      0.5 4.0/5 "Great!"
      It has been a very good experience i had with them where the process in getting this loan had been smooth and easy. The loan amount which they had provided had been satisfactory but the interest rate with them has been a little on the higher end when compared with the market rate.
      Was this review helpful? 6
      , new delhi
      Reviewed on Sep 27, 2018
    • Kotak Personal Loan
      "Very Good Service"
      0.5 5.0/5 "Blown Away!"
      It has been a very good experience i had with them where the loan amount which they had provided had been satisfactory. The interest rate of 8.09% also had been nominal when compared with the market rate. Their customer support and their staff responses also had been good where they had been helpful enough during the process.
      Was this review helpful? 1
      , chennai
      Reviewed on Sep 26, 2018
    • Kotak Personal Loan
      "Good service"
      0.5 3.0/5 "Satisfactory"
      The experience i had in getting this personal loan has been okay, where the loan amount which they had provided had been sufficient and the interest rate with them also had been nominal. Their customer support also had been helpful at times and has been responsive. There has not been any hassle faced with them so far.
      Was this review helpful? 4
      , hyderabad
      Reviewed on Sep 19, 2018
    • Kotak Personal Loan
      "Very Good Service"
      0.5 4.0/5 "Great!"
      The process in getting this loan has been smooth and easy and the loan amount also had been satisfactory as well. The interest rate with them has been quite okay and there has been some processing fee which they had charged. Their customer support and their staff responses also had been very good as well.
      Was this review helpful? 0
      , bangalore
      Reviewed on Sep 17, 2018
    • Kotak Personal Loan
      "Average service"
      0.5 3.0/5 "Satisfactory"
      It was an average experience with Kotak Mahindra bank for personal loan, the process took 30 days to complete and the customer support was not up to the mark. The loan amount was based on my requirement and the rate of interest was nominal when compared to other banks.
      Was this review helpful? 1
      , chennai
      Reviewed on Sep 17, 2018
    • Kotak Personal Loan
      "Very Good Service"
      0.5 4.0/5 "Great!"
      The process in getting this loan had taken almost three to four days and the process had been easy. The loan amount which they had provided has been satisfactory and the interest rate also been good as well. There has not been any charges which they had been charged also had been good when compared with the market rate.
      Was this review helpful? 6
      , new delhi
      Reviewed on Sep 17, 2018
    • Kotak Personal Loan
      "Good Service"
      0.5 3.5/5 "Pretty good"
      I've taken a personal loan form the Kotak Mahindra Ban. The loan amount 3 lacs, interest rate was more, customer support is waiting time at the branches are high. They need to stick to their timings and appointments.
      Was this review helpful? 3
      , hyderabad
      Reviewed on Sep 15, 2018
    • Kotak Personal Loan
      "Average Service"
      0.5 2.0/5 "Expected more"
      I had chosen to go with them since the EMI was very low with them and the process in getting this loan has been taken more time than usual. It took almost a month in getting the loan. The loan amount was satisfactory and the interest rate was quite reasonable. Their customer support and their staff responses also had been good in the initial times but it has gone not so well in the late days.
      Was this review helpful? 3
      , mumbai
      Reviewed on Sep 14, 2018
    • Kotak Personal Loan
      "Looking for less interest rate"
      0.5 4.0/5 "Great!"
      My personal loan application was approved with Kotak Mahindra bank and my experience was good, the process was smooth and i received my loan amount in 10 days. The rate of interest was nominal when compared to others. Customer service was good and they responded on time.
      Was this review helpful? 2
      , pune
      Reviewed on Sep 12, 2018
    • Kotak Personal Loan
      "Good"
      0.5 3.5/5 "Pretty good"
      I have taken my personal loan with KOTAK BANK . The loan amount was 4 lakhs and the interest rate was satisfactory . The tenure period was 5 years .They have sanctioned the loan with the committed time and the processing fee was also high. The customer service and responses was good.
      Was this review helpful? 1
      , hyderabad
      Reviewed on Sep 12, 2018
    • Kotak Personal Loan
      "EXCELLENT"
      0.5 5.0/5 "Blown Away!"
      I have taken personal loan through KOTAK BANK , i receive my loan with in 4 days the process was too quick with this bank , i did not face any issues while getting loan and at the time of documentation . Rate of interest is 13% and processing fee is also very much nominal .
      Was this review helpful? 1
      , mumbai
      Reviewed on Sep 12, 2018
    • Kotak Personal Loan
      "Good. Can do better"
      0.5 4.5/5 "Excellent!"
      I have taken a personal loan with Kotak Mahindra Bank. The experience was good, but there was a delay in the process. I was told that I would receive the loan in six days, but it took three weeks. I received the loan as needed. The rate of interest is around 11% and the processing fees was charged as well.
      Was this review helpful? 2
      , chennai
      Reviewed on Sep 11, 2018
    • Kotak Personal Loan
      "Time consuming"
      0.5 1.0/5 "Really Bad"
      I have taken a personal loan from the Kotak Mahindra bank for 2.5 lacs, the interest rate was 14% , It took so much time to get approved and finally I got the loan amount. They need to work on the processing and application and ensure a timely disbursal.
      Was this review helpful? 4
      , bangalore
      Reviewed on Sep 05, 2018
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