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  • Kotak Personal Loan Customer Care Number

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  • Kotak Mahindra Bank has a dedicated helpline number, 1860 266 2666, that can be dialled to get in touch with the customer service team for any queries related to personal loans. Alternatively, you can dial the city-specific numbers that are mentioned below.

    Kotak Mahindra Customer Care Helpline Numbers

    Customer service is an important part of any organization which strives for the complete satisfaction of their customer’s needs. Being a banking organization, it is all the more important that the bank provide its customers with quick resolution of complaints or access to information. For this purpose, the bank has set up a dedicated 24 hour helpline on which customers can call to get in touch with a customer service agent. This service is available round the clock, 7 days a week, not only for customers within India but also for those residing outside India.

    Banking Helpline Number:  1860 266 2666
    Abroad Helpline Number +91 22 6600 6022 (Non Toll-free)

    Kotak Mahindra Personal Loan Customer Care Numbers

    If a customer is calling from outside India, they can connect to the customer service department by dialing on the aforementioned abroad helpline number or they may call on any of the following toll free number, depending on the country they are calling from. Customers must note that the availability of the helpline service is also dependent on the service provider they are calling from. The helpline numbers are as follows:

    City Personal Loan Number
    Agra 011-66006022
    Ahmedabad 079-66006022
    Ambala 080-66006022
    Anand 079-66006022
    Aurangabad 022-66006022
    Bangalore 080-66006022
    Bhilai 1800-102-6022
    Bhilwara 1800-102-6022
    Bhiwadi 022-66006022
    Bhopal 011-66006022
    Bhubaneswar Cuttack 1800-102-6022
    Bikaner 1800-102-6022
    Chandigarh 0161-65006022
    Chennai 044-66006022
    Cochin 0422 66006022
    Coimbatore 0422-66006022
    Dehradun 1800-102-6022
    Delhi 011-66006022
    Durg 1800-102-6022
    Faridabad 080-66006022
    Gandhinagar 079-66006022
    Ghaziabad 011-66006022
    Goa 022-66006022
    Greater Noida 011-66006022
    Gurgaon 011-66006022
    Guwahati 1800-102-6022
    Gwalior 011-66006022
    Hyderabad 040-66006022
    Indore 011-66006022
    Jabalpur 011-66006022
    Jaipur 0141-6536022
    Jalandhar 0161-65006022
    Jodhpur 1800-102-6022
    Kanpur 011-66006022
    Karnal 080-66006022
    Kolhapur 022-66006022
    Kolkata 033-65506022
    Kota 1800-102-6022
    Kozhikode 1800-102-6022
    Lucknow 011-66006022
    Ludhiana 0161-65006022
    Madurai 044-66006022
    Meerut 011-66006022
    Mehsana 079-66006022
    Mohali Sas Nagar 0161-65006022
    Mumbai 022-66006022
    Mussoorie 1800-102-6022
    Nagpur 022-66006022
    Nashik 022-66006022
    Noida 011-66006022
    Noida Extn 011-66006022
    Panipat 080-66006022
    Patna 033-65506022
    Pondicherry 1800-102-6022
    Pune 020-65216022
    Raipur 1800-102-6022
    Rajkot 0281-66006022
    Ranchi 1800-102-6022
    Rohtak 080-66006022
    Roorkee 1800-102-6022
    Salem 044-66006022
    Shimla 1800-102-6022
    Sonipat 080-66006022
    Surat 0261-6600602
    Trichy 044-66006022
    Udaipur 1800-102-6022
    Vadodara 0265-6646022
    Varanasi 011-66006022
    Vijaywada 040-66006022
    Vizag 040-66006022

    Kotak Bank Personal Loan Customer Care Numbers for NRI Customers

    USA 1855 365 6767
    Australia  0011 8004 4990 000
    Hong Kong  0018 0044 9900 00
    U. K. 0080 0449 90000
    Canada 1855 7684 020
    Singapore

    Kotak Mahindra Customer Service Email

    Customers can also get in touch with the customer service department via email. To get in touch via email, customers can also send an email at service.bank@kotak.com. Following the receipt of the mail, a customer service agent will get in touch with you shortly. Alternately, customers can also register their complaint by visiting the Kotak Mahindra Bank website and navigate to the Customer Service page. There are various tabs placed at the top of the page, one of which reads ‘Email Us’. On clicking that tab, the page will display a number of boxes for submitting an email query depending on the product it is concerning. Customers can also get in touch with the customer service department via their Net Banking account. In order to send the email, the customer must fill in an online form which will require them to provide account related information such as whether the individual is an existing customer of the bank or a new customer, a detailed account of the complaint, personal details such as their name, email address and mobile number for correspondence. The online form can be submitted by clicking on the submit button at the bottom of the page.

    If customers wish to report any fraud, vulnerabilities or security related issues concerning the bank, they must send in a mail at itsecurity.bank@kotak.com.

    Query / Complaint Registration via Mail

    If customers wish to get in touch with the customer service officials, they can also do it via post by writing in to the registered office of Kotak Mahindra or to the Customer Care center of the bank. The addresses for both are as below:

    Registered Office

    27 BKC, C 27, G Block,

    Bandra Kurla Complex,

    Bandra (E), Mumbai – 400051

    Customer Service Center

    Kotak Mahindra Bank Ltd.,

    P.O. Box: 16344,

    Mumbai - 400013

    Grievance Redressal

    Kotak Mahindra takes their customer’s grievances very seriously and for providing quick solutions, it has established a 4 tier grievance Redressal process. While a customer’s complaint may normally be solved after taking the first step, in the unlikely event that it is not so, they can proceed on to step 2, 3 and 4. The 4 steps of the grievance Redressal process are as follows:

    Level 1

    Customers can get in touch with the customer service department of the bank via various channels which include:

    • Filling the online form.
    • Sending an email at service.bank@kotak.com or from the inbox section of the Net Banking account.
    • Calling the toll free number 1860 266 2666 (24x7).
    • Visit any Kotak Mahindra branch.
    • Write in to the customer service department at Kotak Mahindra Bank Ltd., P.O. Box: 16344, Mumbai - 400013.

    Level 2

    In case the query is not resolved by following any option within 7 working days, customers can escalate their issue to Level 2 by sending an email to the bank’s Service Assurance Center. They can also download and fill up the Grievance Form from the Kotak Mahindra website and submit it on the address that is mentioned on the form itself.

    Level 3

    In case the customer has not yet received a satisfactory within 5 working days after contacting the Service assurance center, they can send an email to the bank’s Nodal Officer from the website by filling up the online form and stating their Service request number which they would have received after the first time of submitting their grievance at Level 1.

    Level 4

    In the unlikely event that the complaint has not been satisfactorily resolved by the Nodal Officer, they can send an email to the bank’s Principal Nodal Officer from the website by filling up the online form and stating their Service request number which they would have received after the first time of submitting their grievance at Level 1.

    Level 5

    In case the complaint or query has not received a satisfactory response at any of the previous levels, customers can escalate their issue and get in touch with the bank’s Internal Ombudsman. In case the query has not been resolved by the bank after a month, customers can directly contact the Banking Ombudsman.

    Kotak Mahindra Phone Banking Numbers

    In case a customer is not able to get through the customer service number provided above, they can also get in touch with the customer service officials by dialling on Kotak Mahindra’s local phone banking number. After placing the call, the customer must choose the options based on the actions they wish to perform.

    You may use these methods to contact the company during a complaint or query. The company will provide you with swift resolution of your queries once you have filed your complaints successfully with the customer care department.

    Kotak Personal Loan Customer Care FAQs

    1. What information should I be ready with to know my personal loan status when I call the customer care unit of Kotak Mahindra Bank?

    You will have to tell the customer care unit your application reference number, and possibly your date of birth and mobile number.

    2. Is there another way to check my personal loan status if I am unable to get in touch with the customer care support team of the bank?

    You can check your personal loan status online on the website of Kotak Mahindra Bank using your application reference ID.

    3. Is there any other way I can get in touch with the customer care unit of the bank other than the toll-free number or email ID to know more about the bank’s personal loan products?

    You can make use of the chatbot ‘Keya’ for any queries related to personal loans.

    4. Is calling the Kotak Mahindra Bank customer support team the easiest way to know the fees and charges of a personal loan?

    The easiest way to know the fees and charges of a personal loan is by visiting the main page of the bank and not by calling the customer care unit.

    5. Are there any call charges for Non-resident Indian customers?

    There are no call charges for select countries.

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