Multiple banks. Different interest rates. Call it a "conflict of interest".
  • loading

    We found 1 Kotak Personal Loan Customer Care Number

    Bank Name
    Interest Rate Range
    Processing Fee Range
    Loan Amount
    Tenure Range
    11% - 16.49% Fixed
    Up to 2.5%
    15L Max
    1-5 years
    Response Time Within 30 minutes
    Rs.1,000 Amazon voucher free
    What you'll love
    Documents
    Perks
    Think about
    Fees & Charges
    Good to Know
    Eligibility Criteria
    Customer Reviews

    Kotak Personal Loan Customer Care Number is Rated as "Pretty good" by 1939 Users

    Fees & Charges

    Promised Interest Rate

    Customer Service

    Responsiveness

    Personal Loan BYTES FROM OUR KITCHEN

    Kotak Mahindra Personal Loan Customer Care Number - Overview

    Kotak Mahindra is one of the top 5 leading banking organizations in India. Established in the year 2003, Kotak Mahindra offers a varied suite of financial and banking products to hundreds of its customers located across the country. In order to ensure maximum customer satisfaction, Kotak Mahindra lays great emphasis on quality customer service to their customers who may have any queries, complaints or may require any information regarding any of their products. There are various channels which the bank has provided via which customer can easily get in touch with the bank’s customer service unit for quick resolution of their queries and complaints. Customers can call, email, and write in to the bank’s customer care department.

    Kotak Mahindra Customer Care Helpline Numbers

    Customer service is an important part of any organization which strives for the complete satisfaction of their customer’s needs. Being a banking organization, it is all the more important that the bank provide its customers with quick resolution of complaints or access to information. For this purpose, the bank has set up a dedicated 24 hour helpline on which customers can call to get in touch with a customer service agent. This service is available round the clock, 7 days a week, not only for customers within India but also for those residing outside India.

    Banking Helpline Number: 1860 266 2666

    Abroad Helpline Number: +91 22 6600 6022 (Non Toll-free)

    If a customer is calling from outside India, they can connect to the customer service department by dialing on the aforementioned abroad helpline number or they may call on any of the following toll free number, depending on the country they are calling from. Customers must note that the availability of the helpline service is also dependent on the service provider they are calling from. The helpline numbers are as follows:

    USA - 1855 365 6767

    Australia – 0011 8004 4990 000

    Hong Kong – 0018 0044 9900 00

    U. K. – 0080 0449 90000

    Canada – 1855 7684 020

    Singapore – 8001 0130 54

    Kotak Mahindra Customer Service Email

    Customers can also get in touch with the customer service department via email. To get in touch via email, customers can also send an email at [email protected]. Following the receipt of the mail, a customer service agent will get in touch with you shortly. Alternately, customers can also register their complaint by visiting the Kotak Mahindra Bank website and navigate to the Customer Service page. There are various tabs placed at the top of the page, one of which reads ‘Email Us’. On clicking that tab, the page will display a number of boxes for submitting an email query depending on the product it is concerning. Customers can also get in touch with the customer service department via their Net Banking account. In order to send the email, the customer must fill in an online form which will require them to provide account related information such as whether the individual is an existing customer of the bank or a new customer, a detailed account of the complaint, personal details such as their name, email address and mobile number for correspondence. The online form can be submitted by clicking on the submit button at the bottom of the page.

    If customers wish to report any fraud, vulnerabilities or security related issues concerning the bank, they must send in a mail at [email protected]

    Query / Complaint Registration via Mail

    If customers wish to get in touch with the customer service officials, they can also do it via post by writing in to the registered office of Kotak Mahindra or to the Customer Care center of the bank. The addresses for both are as below:

    Apply for Personal Loan

    Registered Office

    27 BKC, C 27, G Block,

    Bandra Kurla Complex,

    Bandra (E), Mumbai – 400051

    Customer Service Center

    Kotak Mahindra Bank Ltd.,

    P.O. Box: 16344,

    Mumbai - 400013

    Grievance Redressal

    Kotak Mahindra takes their customer’s grievances very seriously and for providing quick solutions, it has established a 4 tier grievance Redressal process. While a customer’s complaint may normally be solved after taking the first step, in the unlikely event that it is not so, they can proceed on to step 2, 3 and 4. The 4 steps of the grievance Redressal process are as follows:

    Level 1

    Customers can get in touch with the customer service department of the bank via various channels which include:

    • Filling the online form.
    • Sending an email at [email protected] or from the inbox section of the Net Banking account.
    • Calling the toll free number 1860 266 2666 (24x7).
    • Visit any Kotak Mahindra branch.
    • Write in to the customer service department at Kotak Mahindra Bank Ltd., P.O. Box: 16344, Mumbai - 400013.

    Level 2

    In case the query is not resolved by following any option within 7 working days, customers can escalate their issue to Level 2 by sending an email to the bank’s Service Assurance Center. They can also download and fill up the Grievance Form from the Kotak Mahindra website and submit it on the address that is mentioned on the form itself.

    Level 3

    In case the customer has not yet received a satisfactory within 5 working days after contacting the Service assurance center, they can send an email to the bank’s Nodal Officer from the website by filling up the online form and stating their Service request number which they would have received after the first time of submitting their grievance at Level 1.

    Level 4

    In the unlikely event that the complaint has not been satisfactorily resolved by the Nodal Officer, they can send an email to the bank’s Principal Nodal Officer from the website by filling up the online form and stating their Service request number which they would have received after the first time of submitting their grievance at Level 1.

    Level 5

    In case the complaint or query has not received a satisfactory response at any of the previous levels, customers can escalate their issue and get in touch with the bank’s Internal Ombudsman. In case the query has not been resolved by the bank after a month, customers can directly contact the Banking Ombudsman.

    Kotak Mahindra Phone Banking Numbers

    In case a customer is not able to get through the customer service number provided above, they can also get in touch with the customer service officials by dialling on Kotak Mahindra’s local phone banking number. After placing the call, the customer must choose the options based on the actions they wish to perform.

    City Phone Banking Number
    Ahmedabad 66006022
    Allahabad 011 – 6600 6022
    Amritsar 95161 6500 6022
    Ankleshwar 9526 5664 6022
    Bangalore 66006022
    Bardoli 95261-66006022
    Chandigarh 0161-65006022
    Chennai 66006022
    Coimbatore 66006022
    Goa 9522-66006022
    Gurgaon 9511-6600602
    Himmatnagar 9579 66006022
    Hyderabad 66006022
    Indore 011-66006022
    Jaipur 6536022
    Jalandhar 95161-65006022
    Kadi 9579-66006022
    Kanpur 011-66006022
    Kapurthala 95161-65006022
    Kochi 0422-66006022
    Kolkata 65506022
    Kottayam 0422-66006022
    Lucknow 011-66006022
    Ludhiana 65006022
    Mehsana 9579-66006022
    Mohali 95161-65006022
    Morbi 95281-66006022
    Mumbai 66006022
    Nagpur 9522-66006022
    Namakkal 9544-66006022
    Navsari 95261-66006022
    New Delhi 66006022
    Noida 9511-66006022
    Panchkula 95161-65006022
    Patna 033-65506022
    Phagwara 95161-65006022
    Pune 6521 6022
    Rajkot 66006022
    Rajpura 95161 6500 6022
    Sankari 9544-66006022
    Surat 6600602
    Unjha 9579-66006022
    Vadodara 6646022
    Vallabh Vidya Nagar 95265-6646022
    Valsad 66006022
    Vapi 95261-66006022
    Varanasi 011-66006022
    Visnagar 9579-66006022
     Loading your search... Loading your search...
  • Personal Loan Reviews

    • Kotak Personal Loan
      "Average service"
      0.5 3.0/5 "Satisfactory"
      I haven't proceeded with Kotak Mahindra bank because of their interest rate. I have chosen HDFC bank for my personal loan. The customer service and the response with Kotak Mahindra is good and supportive. The rate of interest is high with Kotak mahindra when compared with HDFC bank. I would say I got an average service from Kotak Mahindra.
      Was this review helpful? 0
      , pune
      Reviewed on Jul 19, 2017
    • Kotak Personal Loan
      "Good Service"
      0.5 4.0/5 "Great!"
      I have applied personal loan with Kotak mahindra but they haven't proceed loan because the Kotak executive informed me that I am not eligible to get the loan because my salary haven't met their eligibility criteria.The customer service and the response is very good with kotak mahindra. The rate of interest is nominal with Kotak.
      Was this review helpful? 0
      , kolkata
      Reviewed on Jul 15, 2017
    • Kotak Personal Loan
      "Better Service"
      0.5 1.0/5 "Really Bad"
      I applied for the personal loan with Kotak Mahindra bank but I did not take the loan from it because I could not produce the salary slip. Other than that I do not have any issues with the bank I got good response from the bank when I applied for the loan.
      Was this review helpful? 2
      , bangalore
      Reviewed on Jul 11, 2017
    • Kotak Personal Loan
      "Interest rate is high"
      0.5 1.0/5 "Really Bad"
      I approached kotak mahindra bank for the personal loan but I got to know that the rate of interest is high so I requested them to reduce the interest rate but they are not ready to reduce and said that this is the final rate. Hence I did not avail the personal loan from them. But I got good response for my loan application.
      Was this review helpful? 0
      , hyderabad
      Reviewed on Jul 11, 2017
    • Kotak Personal Loan
      "Its Average"
      0.5 3.0/5 "Satisfactory"
      I have processed my personal loan with Bajaj Finserv because I already some loan with that financial institute, hence I didn't go head with Kotak Mahindra for the personal loan and also I already submitted my documents with Bajaj Finserv they processed my loan. But Kotak Mahindra interest rate is good compared to Bajaj Finserv.
      Was this review helpful? 0
      , kolkata
      Reviewed on Jul 11, 2017
    • Kotak Personal Loan
      "Good response"
      0.5 4.0/5 "Great!"
      Actually I was planning to get the persona loan for my marriage but my parents managed it so I just dropped the plan in taking the personal loan. Kotak bank is good in response and they responded well when I approached them for the loan.
      Was this review helpful? 0
      , new delhi
      Reviewed on Jul 11, 2017
    • Kotak Personal Loan
      "Charges should be reduced"
      0.5 2.0/5 "Expected more"
      Kotak Mahindra responded very well on the loan process, But they charged me huge interest rate. I took the loan amount of Rs.3 lakhs with 16% of interest rate and also they have taken some processing fee of Rs. 15,000 from the disbursement amount.
      Was this review helpful? 0
      , bangalore
      Reviewed on Jul 11, 2017
    • Kotak Personal Loan
      "Slow process"
      0.5 2.0/5 "Expected more"
      I applied for the personal loan with Kotak Mahindra bank but I did not take the loan from them as they were asking for extra documents. Also their response and their customer service is not much good it is average only. The loan process also very slow with them. It would be good if their loan process is much effective.
      Was this review helpful? 0
      , bangalore
      Reviewed on Jul 11, 2017
    • Kotak Personal Loan
      "Need to reduce the interest rate"
      0.5 3.0/5 "Satisfactory"
      Kotak gave me 11.5% of interest but other banks like HDFC and ICICI is providing only 10.99% of interest for HCL employees. In Kotak for the personal loan they taking some Rs.2500 as processing fee and insurance amount from the disbursement and one more thing I asked the principal amount of Rs.4.5 lakhs but they ready to sanction only Rs.4 lakhs, I am not fine with that, hence I didn't process with them.
      Was this review helpful? 0
      , chennai
      Reviewed on Jul 11, 2017
    • Kotak Personal Loan
      "Charges should be flexible"
      0.5 5.0/5 "Blown Away!"
      I have salary account with Kotak Mahindra, and I took my first loan with Kotak Mahindra. Their customer service is good and over taken by ING VYSYA service. Being an existing customer of bank they gives always better offer in the market. They provided preclosure option after a year however there will charges applicable.
      Was this review helpful? 0
      , new delhi
      Reviewed on Jul 10, 2017
    • Kotak Personal Loan
      "Hassle free"
      0.5 4.5/5 "Excellent!"
      Overall experience was good with Kotak Mahindra, they just taken three to four days to collect the documents and they sanction the amount within five days. Kotak Mahindra approved the loan of Rs. 4.4 lakhs and they taken Rs.2400 rupees from the disbursement even their interest rate is pretty good.
      Was this review helpful? 0
      , bangalore
      Reviewed on Jul 10, 2017
    • Kotak Personal Loan
      "Not satisfied"
      0.5 2.0/5 "Expected more"
      I approached kotak mahindra bank for the personal loan They contacted me and informed me the details and checked about my requirement then they have arranges executive to collect my documents after collecting third day they are saying salary criteria is not matching your loan cannot be processed.
      Was this review helpful? 0
      , vadodara
      Reviewed on Jul 10, 2017
    • Kotak Personal Loan
      "Satifactory service"
      0.5 3.0/5 "Satisfactory"
      It was a smooth process with Kotak bank related to the personal loan.The loan process was very easy.They have not applied any charge in the loan process.The executive who handled the loan process was very friendly to me in assisting in 2014 I have availed this personal loan.
      Was this review helpful? 0
      , jaipur
      Reviewed on Jul 09, 2017
    • Kotak Personal Loan
      "Good services"
      0.5 3.5/5 "Pretty good"
      I could not go ahead for the personal loan with Kotak Mahindra bank due to the salary criteria. The customer services was good and the team is also responsive as well on time. The interest rate and processing charges were very much average which would be around 13%.
      Was this review helpful? 0
      , mumbai
      Reviewed on Jul 07, 2017
    • Kotak Personal Loan
      "Good Response"
      0.5 4.0/5 "Great!"
      Kotak Mahindra bank was very responsive when I applied for the loan. They provided a good response but actually due to the credit score constrains I could not take the loan from them. Otherwise I do not have any issues with the bank. It was good.
      Was this review helpful? 0
      , mumbai
      Reviewed on Jul 07, 2017
    • Kotak Personal Loan
      "No Response"
      0.5 1.0/5 "Really Bad"
      I did not receive any calls or messages from Kotak Mahindra bank on my personal loan application. I just received a single call on which they said they would come and collect the documents but no one has visited my place for document collection but they closed my application.
      Was this review helpful? 1
      , hyderabad
      Reviewed on Jul 07, 2017
    • Kotak Personal Loan
      "Good In Followups"
      0.5 4.0/5 "Great!"
      Acually I had received good followup calls and information from Kotak Mahindra bank for the personal loan but I do not know why they had closed my loan application. Meantime I got the call from third party and my loan got approved with ICICI bank. Kotak bank has no part payment option only foreclosure is available.
      Was this review helpful? 0
      , greater noida
      Reviewed on Jul 07, 2017
    • Kotak Personal Loan
      "Average "
      0.5 3.0/5 "Satisfactory"
      I had not taken the personal loan with the Kotak Mahindra bank because I got the better deal with some other bankers. Response was good one with the Kotak Mahindra bank and I got the call after one to two days of time. I would like to suggest that they can reduce the rate of interest.
      Was this review helpful? 0
      , bangalore
      Reviewed on Jul 03, 2017
    • Kotak Personal Loan
      "No Reply from the bank"
      0.5 2.0/5 "Expected more"
      I approached kotak mahindra bank for the personal loan. I applied for the loan with them and they had not responded properly towards my loan application. I am an existing customer of Kotak bank. I applied for 2 lakhs but I did not receive any kind of response from them.
      Was this review helpful? 1
      , bangalore
      Reviewed on Jul 01, 2017
    • Kotak Personal Loan
      "Zero response"
      0.5 2.0/5 "Expected more"
      I did not go ahead with Kotak Mahindra bank as it was a complete zero response from them. I had applied for a personal loan and there were no calls to even acknowledge my details. No information on the interest rate and processing charges as well.
      Was this review helpful? 1
      , new delhi
      Reviewed on Jun 30, 2017
    Common Loader Icon
  • reTH65gcmBgCJ7k
    This Page is BLOCKED as it is using Iframes.