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  • Kotak Personal Loan Customer Care Number is Rated as "Pretty good" by 2490 Users

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    Kotak Personal Loan Customer Care Number

    Kotak Mahindra is one of the top 5 leading banking organizations in India. Established in the year 2003, Kotak Mahindra offers a varied suite of financial and banking products to hundreds of its customers located across the country. In order to ensure maximum customer satisfaction, Kotak Mahindra lays great emphasis on quality customer service to their customers who may have any queries, complaints or may require any information regarding any of their products. There are various channels which the bank has provided via which customer can easily get in touch with the bank’s customer service unit for quick resolution of their queries and complaints. Customers can call, email, and write in to the bank’s customer care department.

    Kotak Mahindra Customer Care Helpline Numbers

    Customer service is an important part of any organization which strives for the complete satisfaction of their customer’s needs. Being a banking organization, it is all the more important that the bank provide its customers with quick resolution of complaints or access to information. For this purpose, the bank has set up a dedicated 24 hour helpline on which customers can call to get in touch with a customer service agent. This service is available round the clock, 7 days a week, not only for customers within India but also for those residing outside India.

    Banking Helpline Number: 1860 266 2666

    Abroad Helpline Number: +91 22 6600 6022 (Non Toll-free)

    If a customer is calling from outside India, they can connect to the customer service department by dialing on the aforementioned abroad helpline number or they may call on any of the following toll free number, depending on the country they are calling from. Customers must note that the availability of the helpline service is also dependent on the service provider they are calling from. The helpline numbers are as follows:

    USA - 1855 365 6767

    Australia – 0011 8004 4990 000

    Hong Kong – 0018 0044 9900 00

    U. K. – 0080 0449 90000

    Canada – 1855 7684 020

    Singapore – 8001 0130 54

    Kotak Mahindra Customer Service Email

    Customers can also get in touch with the customer service department via email. To get in touch via email, customers can also send an email at service.bank@kotak.com. Following the receipt of the mail, a customer service agent will get in touch with you shortly. Alternately, customers can also register their complaint by visiting the Kotak Mahindra Bank website and navigate to the Customer Service page. There are various tabs placed at the top of the page, one of which reads ‘Email Us’. On clicking that tab, the page will display a number of boxes for submitting an email query depending on the product it is concerning. Customers can also get in touch with the customer service department via their Net Banking account. In order to send the email, the customer must fill in an online form which will require them to provide account related information such as whether the individual is an existing customer of the bank or a new customer, a detailed account of the complaint, personal details such as their name, email address and mobile number for correspondence. The online form can be submitted by clicking on the submit button at the bottom of the page.

    If customers wish to report any fraud, vulnerabilities or security related issues concerning the bank, they must send in a mail at itsecurity.bank@kotak.com.

    Query / Complaint Registration via Mail

    If customers wish to get in touch with the customer service officials, they can also do it via post by writing in to the registered office of Kotak Mahindra or to the Customer Care center of the bank. The addresses for both are as below:

    Apply for Personal Loan

    Registered Office

    27 BKC, C 27, G Block,

    Bandra Kurla Complex,

    Bandra (E), Mumbai – 400051

    Customer Service Center

    Kotak Mahindra Bank Ltd.,

    P.O. Box: 16344,

    Mumbai - 400013

    Grievance Redressal

    Kotak Mahindra takes their customer’s grievances very seriously and for providing quick solutions, it has established a 4 tier grievance Redressal process. While a customer’s complaint may normally be solved after taking the first step, in the unlikely event that it is not so, they can proceed on to step 2, 3 and 4. The 4 steps of the grievance Redressal process are as follows:

    Level 1

    Customers can get in touch with the customer service department of the bank via various channels which include:

    • Filling the online form.
    • Sending an email at service.bank@kotak.com or from the inbox section of the Net Banking account.
    • Calling the toll free number 1860 266 2666 (24x7).
    • Visit any Kotak Mahindra branch.
    • Write in to the customer service department at Kotak Mahindra Bank Ltd., P.O. Box: 16344, Mumbai - 400013.

    Level 2

    In case the query is not resolved by following any option within 7 working days, customers can escalate their issue to Level 2 by sending an email to the bank’s Service Assurance Center. They can also download and fill up the Grievance Form from the Kotak Mahindra website and submit it on the address that is mentioned on the form itself.

    Level 3

    In case the customer has not yet received a satisfactory within 5 working days after contacting the Service assurance center, they can send an email to the bank’s Nodal Officer from the website by filling up the online form and stating their Service request number which they would have received after the first time of submitting their grievance at Level 1.

    Level 4

    In the unlikely event that the complaint has not been satisfactorily resolved by the Nodal Officer, they can send an email to the bank’s Principal Nodal Officer from the website by filling up the online form and stating their Service request number which they would have received after the first time of submitting their grievance at Level 1.

    Level 5

    In case the complaint or query has not received a satisfactory response at any of the previous levels, customers can escalate their issue and get in touch with the bank’s Internal Ombudsman. In case the query has not been resolved by the bank after a month, customers can directly contact the Banking Ombudsman.

    Kotak Mahindra Phone Banking Numbers

    In case a customer is not able to get through the customer service number provided above, they can also get in touch with the customer service officials by dialling on Kotak Mahindra’s local phone banking number. After placing the call, the customer must choose the options based on the actions they wish to perform.

    City Phone Banking Number
    Ahmedabad 079-66006022
    Allahabad 011 – 6600 6022
    Amritsar 95161 6500 6022
    Ankleshwar 9526 5664 6022
    Bangalore 080-66006022
    Bardoli 95261-66006022
    Chandigarh 0161-65006022
    Chennai 044-66006022
    Coimbatore 66006022
    Goa 9522-66006022
    Gurgaon 9511-6600602
    Himmatnagar 9579 66006022
    Hyderabad 040-66006022
    Indore 011-66006022
    Jaipur 6536022
    Jalandhar 95161-65006022
    Kadi 9579-66006022
    Kanpur 011-66006022
    Kapurthala 95161-65006022
    Kochi 0422-66006022
    Kolkata 65506022
    Kottayam 0422-66006022
    Lucknow 011-66006022
    Ludhiana 65006022
    Mehsana 9579-66006022
    Mohali 95161-65006022
    Morbi 95281-66006022
    Mumbai 022-66006022
    Nagpur 9522-66006022
    Namakkal 9544-66006022
    Navsari 95261-66006022
    New Delhi 011-66006022
    Noida 9511-66006022
    Panchkula 95161-65006022
    Patna 033-65506022
    Phagwara 95161-65006022
    Pune 020-66006022
    Rajkot 66006022
    Rajpura 95161 6500 6022
    Sankari 9544-66006022
    Surat 6600602
    Unjha 9579-66006022
    Vadodara 6646022
    Vallabh Vidya Nagar 95265-6646022
    Valsad 66006022
    Vapi 95261-66006022
    Varanasi 011-66006022
    Visnagar 9579-66006022

    Personal Loan Reviews

    • Kotak Personal Loan
      "Excellent service"
      0.5 5.0/5 "Blown Away!"
      The rate of interest and the charges were quite high with the KOTAK MAHINDRA BANK persona loan process and I have got the loan amount within a week time. The customer support service and the response is good from the Kotak mahindra bank. I would say I got excellent service.
      Was this review helpful? 0
      , new delhi
      Reviewed on May 18, 2018
    • Kotak Personal Loan
      "Average service"
      0.5 2.0/5 "Expected more"
      The kotak mahindra bank personal loan service is not up to the mark and they haven't gave me proper response in regards to my personal loan application. they took around 20 days of time to completed the personal loan process. The rate of interest is fine but the charges are very high with the Kotak .
      Was this review helpful? 0
      , hyderabad
      Reviewed on May 16, 2018
    • Kotak Personal Loan
      "Good service"
      0.5 4.0/5 "Great!"
      The personal loan service was good and i have got prompt response from them. The customer support service is good from the Kotak mahindra bank. I have got the loan amount within 3 to 4 days of time. The required loan amount has been given but the hidden charges can be reduced.
      Was this review helpful? 0
      , gurgaon
      Reviewed on May 16, 2018
    • Kotak Personal Loan
      "Good service"
      0.5 5.0/5 "Blown Away!"
      The personal loan service was good from the Kotak mahindra bank and I have got the loan amount within a day time. The customer support service and the response is good from the kotak mahindra. The required loan amount has been given and I am satisfied with tit. The rate of interest and the charges are quite high with Kotak when compared with others.
      Was this review helpful? 0
      , hyderabad
      Reviewed on May 16, 2018
    • Kotak Personal Loan
      "Good service"
      0.5 4.0/5 "Great!"
      I have postponed the Personal loan plan at present so that was the reason I haven't got the personal loan from the Kotak mahindra bank. The customer support service and the response was good from the Kotak mahindra bank. The rate of interest and the charges where quite high when compared with others.
      Was this review helpful? 0
      , hyderabad
      Reviewed on May 16, 2018
    • Kotak Personal Loan
      "Average service"
      0.5 3.0/5 "Satisfactory"
      The interest was quite low which made me to choose this institution. I did not find any other bank with it where the representative has suggested me. But later on there was a rate of interest showing high to almost 20%. There was not much discussion with the customer executive have been made. Even the company was not listed because of the reason it was being dropped.
      Was this review helpful? 0
      , mumbai
      Reviewed on May 13, 2018
    • Kotak Personal Loan
      "Excellent service"
      0.5 5.0/5 "Blown Away!"
      I was in need of a personal loan for my sisters marriage expenses therefore for purpose I had applied for the personal loan. There has also been other banks which had offers. The rate of interest was too much high during that time when compared with the other banks which were offering personal loan.
      Was this review helpful? 0
      , pune
      Reviewed on May 11, 2018
    • Kotak Personal Loan
      "Very good service"
      0.5 4.0/5 "Great!"
      The service which they had provided when i had applied for this loan was quite good. During that time the rate of interest was good as well. Since i have a loan which has got sanctioned from another bank i have closed this loan from them. But overall it was a good loan.
      Was this review helpful? 0
      , pune
      Reviewed on May 11, 2018
    • Kotak Personal Loan
      "Average service"
      0.5 3.0/5 "Satisfactory"
      The kotak mahindra bank haven't gave me any response in concern to my personal loan application. The costumer support service gave a call back and explained me about the products but after that there was no responses for them , so that easy the reason I haven;t got the loan from them.
      Was this review helpful? 0
      , mumbai
      Reviewed on May 11, 2018
    • Kotak Personal Loan
      "Average service"
      0.5 3.0/5 "Satisfactory"
      I have applied for the personal loan from the Kotak mahindra bank ,but there was no response from the kotak Mahindra bank in regards to my personal loan . The customer support service and the response need to be improved from the Kotak Mahindra bank. The rate of interest was quite high with the Kotak Mahindra bank personal loan.
      Was this review helpful? 0
      , kolkata
      Reviewed on May 10, 2018
    • Kotak Personal Loan
      "Need improvement"
      0.5 1.0/5 "Really Bad"
      There was no response from the Kotak mahindra bank in regards to my personal loan application. The loan application need to give prompt response from the Kotak mahindra bnak and they need to focus on their customers. The service need to be improved from Kotak.
      Was this review helpful? 0
      , chennai
      Reviewed on May 08, 2018
    • Kotak Personal Loan
      "Not satisfied"
      0.5 2.0/5 "Expected more"
      I have approached KOTAK bank for my personal loan but the loan was not approved due to my very low cybil score.The customer service and responses was not good at all.The loan amount was 4 lakhs and the interest rate was also very high so my overall experience was not good.,
      Was this review helpful? 0
      , chennai
      Reviewed on May 08, 2018
    • Kotak Personal Loan
      "GOOD SERVICE"
      0.5 5.0/5 "Blown Away!"
      Using Kotak mahindra bank for 4 years for personal loan , they actually helped me in time with the loan. But am not satisfied with the tenure period and rate of interest , even asked their customer care and response which i got is okay .Rate of interest is high so i have to pay more in emi.
      Was this review helpful? 0
      , bangalore
      Reviewed on May 04, 2018
    • Kotak Personal Loan
      "Services are good"
      0.5 5.0/5 "Blown Away!"
      My personal loan is with Kotak Mahindra Bank. It was a very easy process to get my loan. It was a pre approved loan and I got the loan in few minutes. I could do it in my net banking itself. The rate of interest was reasonable, it was of 11% and the processing charges are normal too.
      Was this review helpful? 0
      , hyderabad
      Reviewed on May 04, 2018
    • Kotak Personal Loan
      "Good service"
      0.5 3.0/5 "Satisfactory"
      I have taken a personal loan with Kotak Mahindra bank and my loan experience was good. The loan amount was based on my requirements and the rate of interest was nominal when compared to other banks. The tenure period for this loan is 4 years and they charge 2% for preclosure.
      Was this review helpful? 0
      , chennai
      Reviewed on Apr 30, 2018
    • Kotak Personal Loan
      "Average service"
      0.5 3.0/5 "Satisfactory"
      The personal loan process is not up to the mark with the Kotak mahindra bank and I got the personal loan from the Kotak mahindra bank around 9 months ago., The customer support service and the response is average with the Kotak mahindra bank . The required loan amount has been given and I am satisfied with it. The rate of interest and the charges are average with the Kotak mahindra bank personal loan services.
      Was this review helpful? 0
      , hyderabad
      Reviewed on Apr 30, 2018
    • Kotak Personal Loan
      "Good service"
      0.5 4.0/5 "Great!"
      I have taken a personal loan with KMB and my loan experience was good, the loan amount was for Rs 5 lakhs with high interest rate when compared to other banks. The tenure period for this loan is 5 years and they charge 4% of the principal amount for preclosure.
      Was this review helpful? 0
      , chennai
      Reviewed on Apr 26, 2018
    • Kotak Personal Loan
      "Good"
      0.5 3.0/5 "Satisfactory"
      I have my personal loan with AXIS Bank. The loan amount was 3 lakhs and the interest rate was 16.75% which is high . The EMI period was 3 years . The process was very easy but it took a month for the loan . They did not sanctioned the loan with the committed time. The processing fee was 2% which is nominal.
      Was this review helpful? 0
      , chennai
      Reviewed on Apr 25, 2018
    • Kotak Personal Loan
      "Good service"
      0.5 4.5/5 "Excellent!"
      My personal loan was taken with KOTAK BANK . The loan amount was 15 lakhs an the interest rate was 15.25% which is bit high and the tnrue period was 3 years . The customer service and resp0omses was up to the mark. The processing fee was nominal. They have provide door step service for selecting documents but they have delayed the process.
      Was this review helpful? 0
      , kolkata
      Reviewed on Apr 25, 2018
    • Kotak Personal Loan
      "Not satisfied"
      0.5 2.0/5 "Expected more"
      My personal loan was taken with KOTAK Bank . The loan mount was 1.5 lakhs and the interest rate was 10,99% which is average and the tenure period was 5 years . The process was very tedious and lengthy and the processing free was also very high . The customer service and responses was up to the mark but they have sanctioned the loan with the comitted time.
      Was this review helpful? 0
      , bangalore
      Reviewed on Apr 21, 2018
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