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  • Kotak Personal Loan Customer Care Number is Rated as "Pretty good" by 2646 Users

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    Personal Loan BYTES FROM OUR KITCHEN

    Kotak Personal Loan Customer Care Number

    Kotak Mahindra is one of the top 5 leading banking organizations in India. Established in the year 2003, Kotak Mahindra offers a varied suite of financial and banking products to hundreds of its customers located across the country. In order to ensure maximum customer satisfaction, Kotak Mahindra lays great emphasis on quality customer service to their customers who may have any queries, complaints or may require any information regarding any of their products. There are various channels which the bank has provided via which customer can easily get in touch with the bank’s customer service unit for quick resolution of their queries and complaints. Customers can call, email, and write in to the bank’s customer care department.

    Kotak Mahindra Customer Care Helpline Numbers

    Customer service is an important part of any organization which strives for the complete satisfaction of their customer’s needs. Being a banking organization, it is all the more important that the bank provide its customers with quick resolution of complaints or access to information. For this purpose, the bank has set up a dedicated 24 hour helpline on which customers can call to get in touch with a customer service agent. This service is available round the clock, 7 days a week, not only for customers within India but also for those residing outside India.

    Banking Helpline Number: 1860 266 2666

    Abroad Helpline Number: +91 22 6600 6022 (Non Toll-free)

    If a customer is calling from outside India, they can connect to the customer service department by dialing on the aforementioned abroad helpline number or they may call on any of the following toll free number, depending on the country they are calling from. Customers must note that the availability of the helpline service is also dependent on the service provider they are calling from. The helpline numbers are as follows:

    USA - 1855 365 6767

    Australia – 0011 8004 4990 000

    Hong Kong – 0018 0044 9900 00

    U. K. – 0080 0449 90000

    Canada – 1855 7684 020

    Singapore – 8001 0130 54

    Kotak Mahindra Customer Service Email

    Customers can also get in touch with the customer service department via email. To get in touch via email, customers can also send an email at service.bank@kotak.com. Following the receipt of the mail, a customer service agent will get in touch with you shortly. Alternately, customers can also register their complaint by visiting the Kotak Mahindra Bank website and navigate to the Customer Service page. There are various tabs placed at the top of the page, one of which reads ‘Email Us’. On clicking that tab, the page will display a number of boxes for submitting an email query depending on the product it is concerning. Customers can also get in touch with the customer service department via their Net Banking account. In order to send the email, the customer must fill in an online form which will require them to provide account related information such as whether the individual is an existing customer of the bank or a new customer, a detailed account of the complaint, personal details such as their name, email address and mobile number for correspondence. The online form can be submitted by clicking on the submit button at the bottom of the page.

    If customers wish to report any fraud, vulnerabilities or security related issues concerning the bank, they must send in a mail at itsecurity.bank@kotak.com.

    Query / Complaint Registration via Mail

    If customers wish to get in touch with the customer service officials, they can also do it via post by writing in to the registered office of Kotak Mahindra or to the Customer Care center of the bank. The addresses for both are as below:

    Apply for Personal Loan

    Registered Office

    27 BKC, C 27, G Block,

    Bandra Kurla Complex,

    Bandra (E), Mumbai – 400051

    Customer Service Center

    Kotak Mahindra Bank Ltd.,

    P.O. Box: 16344,

    Mumbai - 400013

    Grievance Redressal

    Kotak Mahindra takes their customer’s grievances very seriously and for providing quick solutions, it has established a 4 tier grievance Redressal process. While a customer’s complaint may normally be solved after taking the first step, in the unlikely event that it is not so, they can proceed on to step 2, 3 and 4. The 4 steps of the grievance Redressal process are as follows:

    Level 1

    Customers can get in touch with the customer service department of the bank via various channels which include:

    • Filling the online form.
    • Sending an email at service.bank@kotak.com or from the inbox section of the Net Banking account.
    • Calling the toll free number 1860 266 2666 (24x7).
    • Visit any Kotak Mahindra branch.
    • Write in to the customer service department at Kotak Mahindra Bank Ltd., P.O. Box: 16344, Mumbai - 400013.

    Level 2

    In case the query is not resolved by following any option within 7 working days, customers can escalate their issue to Level 2 by sending an email to the bank’s Service Assurance Center. They can also download and fill up the Grievance Form from the Kotak Mahindra website and submit it on the address that is mentioned on the form itself.

    Level 3

    In case the customer has not yet received a satisfactory within 5 working days after contacting the Service assurance center, they can send an email to the bank’s Nodal Officer from the website by filling up the online form and stating their Service request number which they would have received after the first time of submitting their grievance at Level 1.

    Level 4

    In the unlikely event that the complaint has not been satisfactorily resolved by the Nodal Officer, they can send an email to the bank’s Principal Nodal Officer from the website by filling up the online form and stating their Service request number which they would have received after the first time of submitting their grievance at Level 1.

    Level 5

    In case the complaint or query has not received a satisfactory response at any of the previous levels, customers can escalate their issue and get in touch with the bank’s Internal Ombudsman. In case the query has not been resolved by the bank after a month, customers can directly contact the Banking Ombudsman.

    Kotak Mahindra Phone Banking Numbers

    In case a customer is not able to get through the customer service number provided above, they can also get in touch with the customer service officials by dialling on Kotak Mahindra’s local phone banking number. After placing the call, the customer must choose the options based on the actions they wish to perform.

    City Phone Banking Number
    Ahmedabad 079-66006022
    Allahabad 011 – 6600 6022
    Amritsar 95161 6500 6022
    Ankleshwar 9526 5664 6022
    Bangalore 080-66006022
    Bardoli 95261-66006022
    Chandigarh 0161-65006022
    Chennai 044-66006022
    Coimbatore 66006022
    Goa 9522-66006022
    Gurgaon 9511-6600602
    Himmatnagar 9579 66006022
    Hyderabad 040-66006022
    Indore 011-66006022
    Jaipur 6536022
    Jalandhar 95161-65006022
    Kadi 9579-66006022
    Kanpur 011-66006022
    Kapurthala 95161-65006022
    Kochi 0422-66006022
    Kolkata 65506022
    Kottayam 0422-66006022
    Lucknow 011-66006022
    Ludhiana 65006022
    Mehsana 9579-66006022
    Mohali 95161-65006022
    Morbi 95281-66006022
    Mumbai 022-66006022
    Nagpur 9522-66006022
    Namakkal 9544-66006022
    Navsari 95261-66006022
    New Delhi 011-66006022
    Noida 9511-66006022
    Panchkula 95161-65006022
    Patna 033-65506022
    Phagwara 95161-65006022
    Pune 020-66006022
    Rajkot 66006022
    Rajpura 95161 6500 6022
    Sankari 9544-66006022
    Surat 6600602
    Unjha 9579-66006022
    Vadodara 6646022
    Vallabh Vidya Nagar 95265-6646022
    Valsad 66006022
    Vapi 95261-66006022
    Varanasi 011-66006022
    Visnagar 9579-66006022

    Personal Loan Reviews

    • Kotak Personal Loan
      "Not satisfied"
      0.5 2.0/5 "Expected more"
      I am not satisfied with the services provided by KMB for personal loan, loan amount was for Rs 1.5 lacs with high interest rate when compared to other banks. Charges are high in this bank and the tenure period for this loan is 2 years. Customer support was not up to the mark with this bank.
      Was this review helpful? 3
      , chennai
      Reviewed on Dec 13, 2018
    • Kotak Personal Loan
      "Not satisfied"
      0.5 1.0/5 "Really Bad"
      It was not a good experience with KMB for personal loan, they said the loan amount will be disbursed within 3-4 days but it took 15 days to receive the loan amount. I expected the loan amount for Rs 9 lacs but only Rs 5 lacs was approved. Tenure period is 5 years with high interest rate and the customer support was not good.
      Was this review helpful? 2
      , gurgaon
      Reviewed on Dec 13, 2018
    • Kotak Personal Loan
      "Excellent service"
      0.5 4.0/5 "Great!"
      I have applied for KOTAK MAHINDRA BANK recently, the loan amount they have given me was sufficient, and the rate of interest they have charged me was nominal, and even processing fee they have given me was nominal, and there was bit delay in loan amount as due to some internal issue , apart from that there service till now was good.
      Was this review helpful? 3
      , pune
      Reviewed on Dec 12, 2018
    • Kotak Personal Loan
      "Average service"
      0.5 3.0/5 "Satisfactory"
      I have applied for KOTAK MAHINDRA BANK recently, the loan amount they have given me is too low, i am not happy with my loan amount, the rate of interest they have charged me up to 13.5% which was nominal for me and they charged processing fee and insurance amount it was high for me .
      Was this review helpful? 1
      , vadodara
      Reviewed on Dec 12, 2018
    • Kotak Personal Loan
      "Need to improve the process"
      0.5 4.0/5 "Great!"
      I have received the loan on time from Kotak Mahindra bank. They have offered me a interest rate which is more satisfied for me. I have received the loan on time. I'm paying the premium amount of Rs. 23000. I have chosen the tenure period of 5 years. I'm not satisfied with documentation process.
      Was this review helpful? 0
      , coimbatore
      Reviewed on Dec 12, 2018
    • Kotak Personal Loan
      "Good. Can do better"
      0.5 4.0/5 "Great!"
      I have taken a personal loan from Kotak Mahindra Bank. The documentation process takes long and it is too much of process too. The rate of interest and processing charges are is normal. They could be more sooner in the loan and document process.
      Was this review helpful? 0
      , pune
      Reviewed on Dec 12, 2018
    • Kotak Personal Loan
      "No issue with this loan"
      0.5 4.0/5 "Great!"
      There is no particular reason for choosing Kotak Mahindra bank for my personal loan. They have offered me a interest rate of 10.11% and there was a processing fee. Total tenure period of the loan is 1 year. I used to pay the EMI of Rs. 13200. I don't find any difficulties in the overall loan process
      Was this review helpful? 0
      , bangalore
      Reviewed on Dec 12, 2018
    • Kotak Personal Loan
      "BEST"
      0.5 5.0/5 "Blown Away!"
      The reason for taking the personal loan with the KOTAK MAHINDRA BANK is i am satisfied with the service of this bank. The customer service is good added on that there is no processing fee applicable with this loan. The rate of interest is 11-14%. The duration is for 6 years to pay the loan.
      Was this review helpful? 0
      , hyderabad
      Reviewed on Dec 12, 2018
    • Kotak Personal Loan
      "Best service"
      0.5 5.0/5 "Blown Away!"
      I have been holding my personal loan with KOTAK MAHINDRA BANK, the loan amount they have given me was sufficient , they have charged me rate of interest too high they have charged me up to 14% was bit high, and the processing fee they have charged me was nominal there was no delay in loan .
      Was this review helpful? 1
      , indore
      Reviewed on Dec 11, 2018
    • Kotak Personal Loan
      "Good service"
      0.5 4.0/5 "Great!"
      I have been holding my personal loan with KOTAK MAHINDRA BANK, the loan amount they have given me was sufficient they have given me up to 2,00,000 as loan amount and the rate of interest they have charged me was high and they have taken me processing fee up to 5765 it is nominal, there was 1 week delay in getting loan amount.
      Was this review helpful? 1
      , ahmedabad
      Reviewed on Dec 11, 2018
    • Kotak Personal Loan
      "Excellent Service"
      0.5 5.0/5 "Blown Away!"
      It has been a good experience i had with this loan and the loan amount which they had provided has been sufficient as well. The interest rate with them was around 12.8% which was okay. There has not been any sort of additional charges which they had taken for this loan.
      Was this review helpful? 0
      , bangalore
      Reviewed on Dec 11, 2018
    • Kotak Personal Loan
      "Good service"
      0.5 5.0/5 "Blown Away!"
      My personal loan was taken with KOTAK MAHINDRA BANK , the tenure period is 4 year . They charge 10.99% of rate of interest . The process was too slow it too so much time to get loan amount . Loan amount they gave was satisfactory and customer service was good .
      Was this review helpful? 0
      , bangalore
      Reviewed on Dec 11, 2018
    • Kotak Personal Loan
      "Worst service through excecutive"
      0.5 1.0/5 "Really Bad"
      My personal loan was taken with KOTAK MAHINDRA BANK , the tenure period is for 2 years . They gave the option of preclsoere also . Customer service is very poor i am not satisfied with them .They charge for insurance 10000 and there is so much of hidden charges .
      Was this review helpful? 0
      , bangalore
      Reviewed on Dec 11, 2018
    • Kotak Personal Loan
      "Process is not up to the mark"
      0.5 2.0/5 "Expected more"
      I had taken a personal loan from Kotak Mahindra Bank. The process took 30 days and the loan was approved of 4.11 Lakh and the processing charges was around 16K which I was not informed about in the initial stage. The documentation was also collected multiple basis.
      Was this review helpful? 0
      , new delhi
      Reviewed on Dec 11, 2018
    • Kotak Personal Loan
      "EXCELLENT"
      0.5 5.0/5 "Blown Away!"
      The reason for taking the personal loan with the KOTAK MAHINDRA BANK is that they are providing with the lower rate of interest so i have taken this loan. The loan loan amount is good and the rate of interest is of 10.99%, there is a 2k approx processing fee also the process is quick to get the loan.
      Was this review helpful? 0
      , hyderabad
      Reviewed on Dec 11, 2018
    • Kotak Personal Loan
      "GOOD BANKING"
      0.5 5.0/5 "Blown Away!"
      The rate of interest is best also the online application process is easier and also faster so i haev taken the personal loan with the KOTAK MAHINDRA BANK. The loan amount is sufficient and rate of interest is with 8.99%. The customer service is good and there was a processing fee applicable.
      Was this review helpful? 0
      , gurgaon
      Reviewed on Dec 11, 2018
    • Kotak Personal Loan
      "Not satisfied"
      0.5 1.0/5 "Really Bad"
      It was very bad experience with KMB for personal loan, there was lot of confusion on EMI payments. Initially they informed the tenure period will be 5 years but they gave only for 3 years. Service was not up to the mark with this bank and the charges are high. My loan was approved on 24th of November but they are asking payment on 10th December which is 15 days.
      Was this review helpful? 0
      , bangalore
      Reviewed on Dec 11, 2018
    • Kotak Personal Loan
      "Average service"
      0.5 3.0/5 "Satisfactory"
      The processing took more than 30 days for personal loan from KMB, i requested the loan amount for Rs 5.5 lacs but they gave only Rs 3.5 lacs with high interest. Documents were collected twice from the customer support and they gave a false commitment. Tenure period for this loan is 5 years.
      Was this review helpful? 0
      , hyderabad
      Reviewed on Dec 11, 2018
    • Kotak Personal Loan
      "Good service"
      0.5 5.0/5 "Blown Away!"
      My personal loan was taken with KOTAK MAHINDRA BANK , the tenure period is 2 year . They charge very high rate of interest and processing fee was also Little high . Their service is better, Overall the whole loan process was easy and hassle free. Loan amount is satisfactory .
      Was this review helpful? 0
      , ahmedabad
      Reviewed on Dec 10, 2018
    • Kotak Personal Loan
      "Very Good Service"
      0.5 4.0/5 "Great!"
      The process in getting in this loan has been good and the loan amount has also been good. The interest rate with them has been a bit higher and there has not been any sort of charges which they had made so far. Their customer support has also been responsive as well.
      Was this review helpful? 0
      , indore
      Reviewed on Dec 10, 2018
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