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  • Kotak Personal Loan Customer Care Number is Rated as "Pretty good" by 2536 Users

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    Kotak Personal Loan Customer Care Number

    Kotak Mahindra is one of the top 5 leading banking organizations in India. Established in the year 2003, Kotak Mahindra offers a varied suite of financial and banking products to hundreds of its customers located across the country. In order to ensure maximum customer satisfaction, Kotak Mahindra lays great emphasis on quality customer service to their customers who may have any queries, complaints or may require any information regarding any of their products. There are various channels which the bank has provided via which customer can easily get in touch with the bank’s customer service unit for quick resolution of their queries and complaints. Customers can call, email, and write in to the bank’s customer care department.

    Kotak Mahindra Customer Care Helpline Numbers

    Customer service is an important part of any organization which strives for the complete satisfaction of their customer’s needs. Being a banking organization, it is all the more important that the bank provide its customers with quick resolution of complaints or access to information. For this purpose, the bank has set up a dedicated 24 hour helpline on which customers can call to get in touch with a customer service agent. This service is available round the clock, 7 days a week, not only for customers within India but also for those residing outside India.

    Banking Helpline Number: 1860 266 2666

    Abroad Helpline Number: +91 22 6600 6022 (Non Toll-free)

    If a customer is calling from outside India, they can connect to the customer service department by dialing on the aforementioned abroad helpline number or they may call on any of the following toll free number, depending on the country they are calling from. Customers must note that the availability of the helpline service is also dependent on the service provider they are calling from. The helpline numbers are as follows:

    USA - 1855 365 6767

    Australia – 0011 8004 4990 000

    Hong Kong – 0018 0044 9900 00

    U. K. – 0080 0449 90000

    Canada – 1855 7684 020

    Singapore – 8001 0130 54

    Kotak Mahindra Customer Service Email

    Customers can also get in touch with the customer service department via email. To get in touch via email, customers can also send an email at service.bank@kotak.com. Following the receipt of the mail, a customer service agent will get in touch with you shortly. Alternately, customers can also register their complaint by visiting the Kotak Mahindra Bank website and navigate to the Customer Service page. There are various tabs placed at the top of the page, one of which reads ‘Email Us’. On clicking that tab, the page will display a number of boxes for submitting an email query depending on the product it is concerning. Customers can also get in touch with the customer service department via their Net Banking account. In order to send the email, the customer must fill in an online form which will require them to provide account related information such as whether the individual is an existing customer of the bank or a new customer, a detailed account of the complaint, personal details such as their name, email address and mobile number for correspondence. The online form can be submitted by clicking on the submit button at the bottom of the page.

    If customers wish to report any fraud, vulnerabilities or security related issues concerning the bank, they must send in a mail at itsecurity.bank@kotak.com.

    Query / Complaint Registration via Mail

    If customers wish to get in touch with the customer service officials, they can also do it via post by writing in to the registered office of Kotak Mahindra or to the Customer Care center of the bank. The addresses for both are as below:

    Apply for Personal Loan

    Registered Office

    27 BKC, C 27, G Block,

    Bandra Kurla Complex,

    Bandra (E), Mumbai – 400051

    Customer Service Center

    Kotak Mahindra Bank Ltd.,

    P.O. Box: 16344,

    Mumbai - 400013

    Grievance Redressal

    Kotak Mahindra takes their customer’s grievances very seriously and for providing quick solutions, it has established a 4 tier grievance Redressal process. While a customer’s complaint may normally be solved after taking the first step, in the unlikely event that it is not so, they can proceed on to step 2, 3 and 4. The 4 steps of the grievance Redressal process are as follows:

    Level 1

    Customers can get in touch with the customer service department of the bank via various channels which include:

    • Filling the online form.
    • Sending an email at service.bank@kotak.com or from the inbox section of the Net Banking account.
    • Calling the toll free number 1860 266 2666 (24x7).
    • Visit any Kotak Mahindra branch.
    • Write in to the customer service department at Kotak Mahindra Bank Ltd., P.O. Box: 16344, Mumbai - 400013.

    Level 2

    In case the query is not resolved by following any option within 7 working days, customers can escalate their issue to Level 2 by sending an email to the bank’s Service Assurance Center. They can also download and fill up the Grievance Form from the Kotak Mahindra website and submit it on the address that is mentioned on the form itself.

    Level 3

    In case the customer has not yet received a satisfactory within 5 working days after contacting the Service assurance center, they can send an email to the bank’s Nodal Officer from the website by filling up the online form and stating their Service request number which they would have received after the first time of submitting their grievance at Level 1.

    Level 4

    In the unlikely event that the complaint has not been satisfactorily resolved by the Nodal Officer, they can send an email to the bank’s Principal Nodal Officer from the website by filling up the online form and stating their Service request number which they would have received after the first time of submitting their grievance at Level 1.

    Level 5

    In case the complaint or query has not received a satisfactory response at any of the previous levels, customers can escalate their issue and get in touch with the bank’s Internal Ombudsman. In case the query has not been resolved by the bank after a month, customers can directly contact the Banking Ombudsman.

    Kotak Mahindra Phone Banking Numbers

    In case a customer is not able to get through the customer service number provided above, they can also get in touch with the customer service officials by dialling on Kotak Mahindra’s local phone banking number. After placing the call, the customer must choose the options based on the actions they wish to perform.

    City Phone Banking Number
    Ahmedabad 079-66006022
    Allahabad 011 – 6600 6022
    Amritsar 95161 6500 6022
    Ankleshwar 9526 5664 6022
    Bangalore 080-66006022
    Bardoli 95261-66006022
    Chandigarh 0161-65006022
    Chennai 044-66006022
    Coimbatore 66006022
    Goa 9522-66006022
    Gurgaon 9511-6600602
    Himmatnagar 9579 66006022
    Hyderabad 040-66006022
    Indore 011-66006022
    Jaipur 6536022
    Jalandhar 95161-65006022
    Kadi 9579-66006022
    Kanpur 011-66006022
    Kapurthala 95161-65006022
    Kochi 0422-66006022
    Kolkata 65506022
    Kottayam 0422-66006022
    Lucknow 011-66006022
    Ludhiana 65006022
    Mehsana 9579-66006022
    Mohali 95161-65006022
    Morbi 95281-66006022
    Mumbai 022-66006022
    Nagpur 9522-66006022
    Namakkal 9544-66006022
    Navsari 95261-66006022
    New Delhi 011-66006022
    Noida 9511-66006022
    Panchkula 95161-65006022
    Patna 033-65506022
    Phagwara 95161-65006022
    Pune 020-66006022
    Rajkot 66006022
    Rajpura 95161 6500 6022
    Sankari 9544-66006022
    Surat 6600602
    Unjha 9579-66006022
    Vadodara 6646022
    Vallabh Vidya Nagar 95265-6646022
    Valsad 66006022
    Vapi 95261-66006022
    Varanasi 011-66006022
    Visnagar 9579-66006022

    Personal Loan Reviews

    • Kotak Personal Loan
      "Average"
      0.5 3.0/5 "Satisfactory"
      My personal loan was taken with KOTAK BANK 1 year back.The loan amount was 1 lakh . The customer service and responses was very nice The tenure period was 5 years here. The documentation process was good but after 15-20 days only the loan was disbursed.
      Was this review helpful? 2
      , bangalore
      Reviewed on Aug 14, 2018
    • Kotak Personal Loan
      "good"
      0.5 3.0/5 "Satisfactory"
      The process was good overall at Kotak Mahindra Bank for the personal loan. They were on time to process the loan and I got the loan as required. The rate of interest and processing charges is competitive and it is better that the other banks. The rate of interest is of 10.99% and the processing charges is normal. The tenure is for five years.
      Was this review helpful? 2
      , pune
      Reviewed on Aug 13, 2018
    • Kotak Personal Loan
      "Not satisfied"
      0.5 2.5/5 "Just OK"
      The experience with Kotak Mahindra Bank is not that satisfactory. Though the process was on time, as the processing charges are higher than other banks and there was a extra charge for insurance. The rate of interest is also high, it is around 15%. The total personal loan amount is 1.3 Lakh and I got 97K in my account.
      Was this review helpful? 0
      , gurgaon
      Reviewed on Aug 13, 2018
    • Kotak Personal Loan
      "Satisfied with the service"
      0.5 4.0/5 "Great!"
      The process was good overall at Kotak Mahindra Bank for the personal loan. They were on time to process the loan and I got the loan as required. The rate of interest and processing charges is competitive and it is better that the other banks. The rate of interest is of 10.99% and the processing charges is normal. The tenure is for five years.
      Was this review helpful? 2
      , kolkata
      Reviewed on Aug 11, 2018
    • Kotak Personal Loan
      "Convenient process"
      0.5 5.0/5 "Blown Away!"
      The process for the personal loan is good and there are no hassles as there is no documentation involved for a existing customer. The customer service and response is good. I am also comfortable with the rate of interest and processing charges with Kotak Mahindra Bank.
      Was this review helpful? 8
      , new delhi
      Reviewed on Aug 02, 2018
    • Kotak Personal Loan
      "Nice experience"
      0.5 5.0/5 "Blown Away!"
      Kotak Mahindra Bank has offered me a personal loan too. The experience is good and there are no hassles in the process. The documentation was nominal and collected on time. The rate of interest and processing charges is normal and the process was timely.
      Was this review helpful? 6
      , new delhi
      Reviewed on Aug 01, 2018
    • Kotak Personal Loan
      "Good bank and will get anything in time"
      0.5 5.0/5 "Blown Away!"
      Kotak is very good banking. I have got a loan amount 1.5 years back. I have applied the 3 lakhs and i have received the same. They have provided me the interest rate of 11.25% and I'm not sure about the processing fee. They will check about the credit score and the documents, according to that they will provide the loan. I have received my on time.
      Was this review helpful? 7
      , bangalore
      Reviewed on Jul 27, 2018
    • Kotak Personal Loan
      "AVERAGE"
      0.5 3.0/5 "Satisfactory"
      I have taken loan with KOTAK BANK and my loan experience was good. My loan amount is 100000 and interest rate is 16.5% and it is satisfactory. I use to pay 9000 as EMI per month and tenure period is 6month. But i am not satisfied with processing fee it is 1000rs and it is too high. .The process was so smooth at the time of documentation, i did not face any problems.
      Was this review helpful? 3
      , bangalore
      Reviewed on Jul 26, 2018
    • Kotak Personal Loan
      "Best Service"
      0.5 5.0/5 "Blown Away!"
      I have taken personal loan from the kotak mahindra bank . The processing fees are not there , i have chosen the tenure period of 5 years . They instantly approved the loan with in 2-3 days . Where i make the payment monthly through online net banking. Their customer service and response is good.
      Was this review helpful? 2
      , greater noida
      Reviewed on Jul 25, 2018
    • Kotak Personal Loan
      "Good service"
      0.5 3.0/5 "Satisfactory"
      The process in getting the loan had been very good and verification process had been very simple and easy. The loan amount which they had provided had been satisfactory which was about 2,20,000 and the interest rate with them also had been okay which was 18%. Overall it had been a good experience.
      Was this review helpful? 3
      , mumbai
      Reviewed on Jul 20, 2018
    • Kotak Personal Loan
      "Need to improve"
      0.5 1.0/5 "Really Bad"
      My personal loan was taken with KOTAK BANK 1.5 years back. Te loan amount was 93,000 but the interest rate was very high . The tenure period was 36 months but i pre closed it and they have collected 5% as pre closing charge. They have forced me to take this loan and the prepossess was also very lengthy. They have taken 3 week top disbursed the loan amount and the processing fee was also too high.My
      Was this review helpful? 10
      , bangalore
      Reviewed on Jul 19, 2018
    • Kotak Personal Loan
      "Good Service"
      0.5 5.0/5 "Blown Away!"
      I've taken a personal loan from the Kotak Mahindra bank. I have taken 1 lac, I got the loan with in 2 days. I applied online banking. The interest rate is low. It was a very fast personal loan experience with the bank and their services.
      Was this review helpful? 6
      , pune
      Reviewed on Jul 14, 2018
    • Kotak Personal Loan
      "They should connect with the customers"
      0.5 1.0/5 "Really Bad"
      It is okay to loan get rejected. There should be some problem in my side. For that they did not given any call from Kotak. I did not received the message like loan application number and details of the loan. I'm still looking for the loan of 2 lakhs. It was applied the amount of 4 lakhs. Somebody came to my place to collect the documents. They have offered me nothing and i don't know any details about the loan
      Was this review helpful? 3
      , mumbai
      Reviewed on Jul 10, 2018
    • Kotak Personal Loan
      "Process was bit delay"
      0.5 5.0/5 "Blown Away!"
      The approved loan was 5 lakhs. The rate of interest was 10.99%. The monthly EMI is 11000 for a tenure for 5 years. There was no processing fee or documentation charges. The service was really good. But it was some delay in between for the process.
      Was this review helpful? 0
      , bangalore
      Reviewed on Jul 04, 2018
    • Kotak Personal Loan
      "Best Service"
      0.5 5.0/5 "Blown Away!"
      I have take personal loan from the Kotak mahindra bank bank which they approved in quickly and the amount is reflected in next day ,its instant approve process. As am satisfied with the rate of interest which is nominal one . They provided the tenure period of 1 year and i make the payment monthly though ECS. There are nominal processing fees also.
      Was this review helpful? 1
      , noida
      Reviewed on Jul 04, 2018
    • Kotak Personal Loan
      "Good bank to take personal loan"
      0.5 5.0/5 "Blown Away!"
      It took lots of time to disburse the loan. I had done a many follow up from them. Their is a lots of issues while processing the loan. They used to say will process the loan within 24 hours and their is no proper intimation also from them. They never called for the delay of the loan. The relationship manager did not give any proper response. They have provided the interest rate of around 13%. And processing fee of 0.5%.
      Was this review helpful? 2
      , jaipur
      Reviewed on Jun 30, 2018
    • Kotak Personal Loan
      "Not satisfied"
      0.5 1.0/5 "Really Bad"
      I have not got the personal loan with the Kotak mahindra bank because of some other reasons. I would like to say that the interest rate is around 14% for the personal loan. Everything is better one with the Kotak mahindra bank.
      Was this review helpful? 0
      , thane
      Reviewed on Jun 27, 2018
    • Kotak Personal Loan
      "Very Good Service"
      0.5 3.0/5 "Satisfactory"
      The process in getting the loan has been easy and smooth. But the interest rate with them has been high as they had been charging 14.5%. The loan amount which i was looking for was 4L and they had provided me with 2L and there has not been any issues with that. They also had been having a very good customer support which is always reachable.
      Was this review helpful? 0
      , kolkata
      Reviewed on Jun 25, 2018
    • Kotak Personal Loan
      "Excellent Service"
      0.5 5.0/5 "Blown Away!"
      The experience with them had been very good so far and the process in getting the loan had been very good. The loan amount which they had given had been satisfactory and the interest rate with them had been normal. There has not been any kind of issues faced with them so far with the services which they had been providing.
      Was this review helpful? 0
      , mumbai
      Reviewed on Jun 25, 2018
    • Kotak Personal Loan
      "Good Top up Plan"
      0.5 4.5/5 "Excellent!"
      I have applied the loan top up with the Kotak Mahindra bank for my existing loan with other bank. I have to pay the EMI of Rs. 4995 every month. I will pay easily by using the net banking. They are charging me a interest rate of 10.99%. The customer care service is prompt.
      Was this review helpful? 1
      , kochi
      Reviewed on Jun 21, 2018
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