Multiple banks. Different interest rates. Call it a "conflict of interest".
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    We found 1 Kotak Personal Loan Customer Care Number

    Bank Name
    Interest Rate Range
    Processing Fee Range
    Loan Amount
    Tenure Range
    10.99% - 17.99% Fixed
    Up to 2.5%
    15L Max
    1-5 years
    Response Time Within 30 minutes
    Rs.1,000 Amazon voucher free
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    Perks
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    Fees & Charges
    Good to Know
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    Customer Reviews

    Kotak Personal Loan Customer Care Number is Rated as "Pretty good" by 1975 Users

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    Personal Loan BYTES FROM OUR KITCHEN

    Kotak Mahindra Personal Loan Customer Care Number - Overview

    Kotak Mahindra is one of the top 5 leading banking organizations in India. Established in the year 2003, Kotak Mahindra offers a varied suite of financial and banking products to hundreds of its customers located across the country. In order to ensure maximum customer satisfaction, Kotak Mahindra lays great emphasis on quality customer service to their customers who may have any queries, complaints or may require any information regarding any of their products. There are various channels which the bank has provided via which customer can easily get in touch with the bank’s customer service unit for quick resolution of their queries and complaints. Customers can call, email, and write in to the bank’s customer care department.

    Kotak Mahindra Customer Care Helpline Numbers

    Customer service is an important part of any organization which strives for the complete satisfaction of their customer’s needs. Being a banking organization, it is all the more important that the bank provide its customers with quick resolution of complaints or access to information. For this purpose, the bank has set up a dedicated 24 hour helpline on which customers can call to get in touch with a customer service agent. This service is available round the clock, 7 days a week, not only for customers within India but also for those residing outside India.

    Banking Helpline Number: 1860 266 2666

    Abroad Helpline Number: +91 22 6600 6022 (Non Toll-free)

    If a customer is calling from outside India, they can connect to the customer service department by dialing on the aforementioned abroad helpline number or they may call on any of the following toll free number, depending on the country they are calling from. Customers must note that the availability of the helpline service is also dependent on the service provider they are calling from. The helpline numbers are as follows:

    USA - 1855 365 6767

    Australia – 0011 8004 4990 000

    Hong Kong – 0018 0044 9900 00

    U. K. – 0080 0449 90000

    Canada – 1855 7684 020

    Singapore – 8001 0130 54

    Kotak Mahindra Customer Service Email

    Customers can also get in touch with the customer service department via email. To get in touch via email, customers can also send an email at [email protected]. Following the receipt of the mail, a customer service agent will get in touch with you shortly. Alternately, customers can also register their complaint by visiting the Kotak Mahindra Bank website and navigate to the Customer Service page. There are various tabs placed at the top of the page, one of which reads ‘Email Us’. On clicking that tab, the page will display a number of boxes for submitting an email query depending on the product it is concerning. Customers can also get in touch with the customer service department via their Net Banking account. In order to send the email, the customer must fill in an online form which will require them to provide account related information such as whether the individual is an existing customer of the bank or a new customer, a detailed account of the complaint, personal details such as their name, email address and mobile number for correspondence. The online form can be submitted by clicking on the submit button at the bottom of the page.

    If customers wish to report any fraud, vulnerabilities or security related issues concerning the bank, they must send in a mail at [email protected]

    Query / Complaint Registration via Mail

    If customers wish to get in touch with the customer service officials, they can also do it via post by writing in to the registered office of Kotak Mahindra or to the Customer Care center of the bank. The addresses for both are as below:

    Apply for Personal Loan

    Registered Office

    27 BKC, C 27, G Block,

    Bandra Kurla Complex,

    Bandra (E), Mumbai – 400051

    Customer Service Center

    Kotak Mahindra Bank Ltd.,

    P.O. Box: 16344,

    Mumbai - 400013

    Grievance Redressal

    Kotak Mahindra takes their customer’s grievances very seriously and for providing quick solutions, it has established a 4 tier grievance Redressal process. While a customer’s complaint may normally be solved after taking the first step, in the unlikely event that it is not so, they can proceed on to step 2, 3 and 4. The 4 steps of the grievance Redressal process are as follows:

    Level 1

    Customers can get in touch with the customer service department of the bank via various channels which include:

    • Filling the online form.
    • Sending an email at [email protected] or from the inbox section of the Net Banking account.
    • Calling the toll free number 1860 266 2666 (24x7).
    • Visit any Kotak Mahindra branch.
    • Write in to the customer service department at Kotak Mahindra Bank Ltd., P.O. Box: 16344, Mumbai - 400013.

    Level 2

    In case the query is not resolved by following any option within 7 working days, customers can escalate their issue to Level 2 by sending an email to the bank’s Service Assurance Center. They can also download and fill up the Grievance Form from the Kotak Mahindra website and submit it on the address that is mentioned on the form itself.

    Level 3

    In case the customer has not yet received a satisfactory within 5 working days after contacting the Service assurance center, they can send an email to the bank’s Nodal Officer from the website by filling up the online form and stating their Service request number which they would have received after the first time of submitting their grievance at Level 1.

    Level 4

    In the unlikely event that the complaint has not been satisfactorily resolved by the Nodal Officer, they can send an email to the bank’s Principal Nodal Officer from the website by filling up the online form and stating their Service request number which they would have received after the first time of submitting their grievance at Level 1.

    Level 5

    In case the complaint or query has not received a satisfactory response at any of the previous levels, customers can escalate their issue and get in touch with the bank’s Internal Ombudsman. In case the query has not been resolved by the bank after a month, customers can directly contact the Banking Ombudsman.

    Kotak Mahindra Phone Banking Numbers

    In case a customer is not able to get through the customer service number provided above, they can also get in touch with the customer service officials by dialling on Kotak Mahindra’s local phone banking number. After placing the call, the customer must choose the options based on the actions they wish to perform.

    City Phone Banking Number
    Ahmedabad 66006022
    Allahabad 011 – 6600 6022
    Amritsar 95161 6500 6022
    Ankleshwar 9526 5664 6022
    Bangalore 66006022
    Bardoli 95261-66006022
    Chandigarh 0161-65006022
    Chennai 66006022
    Coimbatore 66006022
    Goa 9522-66006022
    Gurgaon 9511-6600602
    Himmatnagar 9579 66006022
    Hyderabad 66006022
    Indore 011-66006022
    Jaipur 6536022
    Jalandhar 95161-65006022
    Kadi 9579-66006022
    Kanpur 011-66006022
    Kapurthala 95161-65006022
    Kochi 0422-66006022
    Kolkata 65506022
    Kottayam 0422-66006022
    Lucknow 011-66006022
    Ludhiana 65006022
    Mehsana 9579-66006022
    Mohali 95161-65006022
    Morbi 95281-66006022
    Mumbai 66006022
    Nagpur 9522-66006022
    Namakkal 9544-66006022
    Navsari 95261-66006022
    New Delhi 66006022
    Noida 9511-66006022
    Panchkula 95161-65006022
    Patna 033-65506022
    Phagwara 95161-65006022
    Pune 6521 6022
    Rajkot 66006022
    Rajpura 95161 6500 6022
    Sankari 9544-66006022
    Surat 6600602
    Unjha 9579-66006022
    Vadodara 6646022
    Vallabh Vidya Nagar 95265-6646022
    Valsad 66006022
    Vapi 95261-66006022
    Varanasi 011-66006022
    Visnagar 9579-66006022
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  • Personal Loan Reviews

    • Kotak Personal Loan
      "Average service"
      0.5 3.0/5 "Satisfactory"
      Kotak mahindra haven't revealed the reason for closing my personal loan application. The response part need to be improved with Kotak mahindra. The Kotak mahindra need to give reason to the customer why they are closing the application. The rate of interest which was offered by kotak mahindra was standard .
      Was this review helpful? 0
      , new delhi
      Reviewed on Aug 18, 2017
    • Kotak Personal Loan
      "HIGH INTEREST"
      0.5 3.0/5 "Satisfactory"
      The sevice rendered by kotak bank was fine but the rate of charge and the proccessing fees was higher and the charges which they said was not during the process it was very much higher and I was very much disappointted with the charges of the kotak and i will not reccomend this account to my friends or relatives.
      Was this review helpful? 0
      , bangalore
      Reviewed on Aug 18, 2017
    • Kotak Personal Loan
      "Nice Experience"
      0.5 3.0/5 "Satisfactory"
      I am happy with the loan, because the rate of interest is low when compared with other banks. I had taken a loan for three lakhs but I received only two lakhs ninety thousand. Also, I am unhappy with the processing fee too. Even their customer service was not good no one contacted from the bank however, I am happy with this bank and the loan which was provided by the bank.
      Was this review helpful? 0
      , hyderabad
      Reviewed on Aug 18, 2017
    • Kotak Personal Loan
      "Moderate Service"
      0.5 3.0/5 "Satisfactory"
      I wanted to go with Kotak Mahindra bank for the personal loan process because this is my existing bank and I do hold salary account. But unfortunately, I could not take the loan from Kotak, but I availed the loan from other financial institution. The major reason behind this is, only because of the high interest rate and processing fee. The bank may consider me when I approach them for the loan as I am a 3.5 years old customer of Kotak.
      Was this review helpful? 0
      , faridabad
      Reviewed on Aug 17, 2017
    • Kotak Personal Loan
      "Dissatisfactory"
      0.5 2.5/5 "Just OK"
      I took personal loan earlier from Kotak Mahindra, it was very inconvenient process, before I got my loan disbursement, they took first month of EMI from my account. Their customer care executive are not very prompt and supportive but I got nominal interest.
      Was this review helpful? 0
      , bangalore
      Reviewed on Aug 17, 2017
    • Kotak Personal Loan
      "Not flexible"
      0.5 2.0/5 "Expected more"
      KOTAK made me to run around here and there for the personal loan. one person took the request and processed the request. They called me and informed that were in of list of documents multiple times, it was a fault from their end the person who took the request did not execute the process properly before it could move to the next department. Had he completed the process on time, my loan would have got processed on time.
      Was this review helpful? 0
      , kolkata
      Reviewed on Aug 17, 2017
    • Kotak Personal Loan
      "Nice Experience "
      0.5 5.0/5 "Blown Away!"
      The experience with Kotak Mahindra Bank is nice. The process was more than satisfactory as it was on time and it a easy process as well. I am also comfortable with the interest rate and processing charges. It is normal and the after loan services are also good.
      Was this review helpful? 0
      , new delhi
      Reviewed on Aug 17, 2017
    • Kotak Personal Loan
      "Good service"
      0.5 3.5/5 "Pretty good"
      The Kotak mahindra executives gave a call and explained me about the product and I have given all my details and also submitted my required documents as well, they told they will be giving a call back after the approval but there was no response from Kotak mahindra, so that was the reason I haven't got the loan from Kotak mahindra bank.
      Was this review helpful? 0
      , bangalore
      Reviewed on Aug 16, 2017
    • Kotak Personal Loan
      "All went good"
      0.5 5.0/5 "Blown Away!"
      I did not find any kind of challenges while processing my personal loan with Kotak Mahindra Bank. All their services are pretty good and even I am happy with the interest rate. The executives are quite responsible towards the customer's application and all went good.
      Was this review helpful? 0
      , new delhi
      Reviewed on Aug 16, 2017
    • Kotak Personal Loan
      "Good Service"
      0.5 5.0/5 "Blown Away!"
      The Kotak mahindra service was really good in concern to my personal loan application. They gave good response as per my requirement. The Kotak mahindra executive came to my place and collected the required documents so that was the reason I have closed the personal loan application. The rate of interest is high when compared with others.
      Was this review helpful? 0
      , bangalore
      Reviewed on Aug 16, 2017
    • Kotak Personal Loan
      "Good Customer Service"
      0.5 4.5/5 "Excellent!"
      To be frank, interest rate is not really good but it is ok. Kotak Mahindra bank offered a personal loan last month. I do not have any dissatisfaction with the bank for the loan process but it would be more convenient if the interest rate is bit less. Customer service is good.
      Was this review helpful? 0
      , pune
      Reviewed on Aug 14, 2017
    • Kotak Personal Loan
      "Its Good"
      0.5 5.0/5 "Blown Away!"
      The property which I was shortlisted it was not finalized hence I dropped the plan to avail personal loan, but Kotak Mahindra have contacted me and confirmed my needs and they ready to sanction full amount with nominal interest as per the market but I denied to go head.
      Was this review helpful? 0
      , noida
      Reviewed on Aug 12, 2017
    • Kotak Personal Loan
      "Its Good"
      0.5 4.0/5 "Great!"
      Kotak Mahindra offered me around 16% of interest for the personal loan, I am not fine with that rates. I asked them to negotiate the rate but based on salary, they offered me same interest rate. Then I took loan from other source, they gave me lower interest rate.
      Was this review helpful? 0
      , mumbai
      Reviewed on Aug 12, 2017
    • Kotak Personal Loan
      "Responsive"
      0.5 4.0/5 "Great!"
      Earlier there was some requirement for the finance hence I applied for the personal loan with Kotak Mahindra Bank but later I do not find any requirement for the loan therefore I did not continue the loan process and I had cancelled it. Response wise, I cannot say anything wrong about the bank because I got a very good response from them.
      Was this review helpful? 0
      , noida
      Reviewed on Aug 11, 2017
    • Kotak Personal Loan
      "Interest should be reduced "
      0.5 4.0/5 "Great!"
      I am not Compromised with Kotak Mahindra interest rate, hence I had taken loan from other bank with the interest rate 10.99 for the personal loan. But Kotak offered me 11.45% of interest, I asked them to reduced the rate but they denied process for the loan as it was offered for a lower interest.
      Was this review helpful? 0
      , gurgaon
      Reviewed on Aug 11, 2017
    • Kotak Personal Loan
      "Wonderful "
      0.5 4.0/5 "Great!"
      My experience was good one with the Kotak Mahindra bank and the loan amount got disbursed within ten to twelve days of time. Response was good one with them and the customer service and other things are really nice one.
      Was this review helpful? 0
      , hyderabad
      Reviewed on Aug 11, 2017
    • Kotak Personal Loan
      "Very Good"
      0.5 4.0/5 "Great!"
      I have postponed my plan hence I thought not to avail personal loan right now. Kotak Mahindra is a good even offered me the interest rate, which is better in the market but I have denied to process with them, only because of my personal reason nothing else.
      Was this review helpful? 0
      , greater noida
      Reviewed on Aug 11, 2017
    • Kotak Personal Loan
      "Looking for a better service"
      0.5 3.0/5 "Satisfactory"
      Kotak Mahindra have rejected my loan application, stating my salary did not meet with their criteria and they didn't provide any other options too. Service wise Kotak is good, they called and confirmed my requirements, even their interest rate was very much nominal.
      Was this review helpful? 0
      , chennai
      Reviewed on Aug 10, 2017
    • Kotak Personal Loan
      "Communication gap should be eliminated"
      0.5 2.0/5 "Expected more"
      Kotak have not in formed the reason, why have rejected the application. Initially I got a call, they asked to submit the documents. Then no body turned up to collect the documents from my place for further process. Hence I could not continue with them.
      Was this review helpful? 0
      , kolkata
      Reviewed on Aug 10, 2017
    • Kotak Personal Loan
      "Moderate Service"
      0.5 4.0/5 "Great!"
      For the personal loan, I approached Kotak Mahindra bank. They processed the loan without any hassles. But the interest rate was high which was 14 % something. So I had transferred the loan to the other banks. Customer service was good with Kotak.
      Was this review helpful? 0
      , chennai
      Reviewed on Aug 09, 2017
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