Multiple banks. Different interest rates. Call it a "conflict of interest".
  • Kotak Personal Loan Customer Care Number is Rated as "Pretty good" by 2844 Users

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    Personal Loan BYTES FROM OUR KITCHEN

    Kotak Personal Loan Customer Care Number

    Kotak Mahindra is one of the top 5 leading banking organizations in India. Established in the year 2003, Kotak Mahindra offers a varied suite of financial and banking products to hundreds of its customers located across the country. In order to ensure maximum customer satisfaction, Kotak Mahindra lays great emphasis on quality customer service to their customers who may have any queries, complaints or may require any information regarding any of their products. There are various channels which the bank has provided via which customer can easily get in touch with the bank’s customer service unit for quick resolution of their queries and complaints. Customers can call, email, and write in to the bank’s customer care department.

    Kotak Mahindra Customer Care Helpline Numbers

    Customer service is an important part of any organization which strives for the complete satisfaction of their customer’s needs. Being a banking organization, it is all the more important that the bank provide its customers with quick resolution of complaints or access to information. For this purpose, the bank has set up a dedicated 24 hour helpline on which customers can call to get in touch with a customer service agent. This service is available round the clock, 7 days a week, not only for customers within India but also for those residing outside India.

    Banking Helpline Number: 1860 266 2666

    Abroad Helpline Number: +91 22 6600 6022 (Non Toll-free)

    If a customer is calling from outside India, they can connect to the customer service department by dialing on the aforementioned abroad helpline number or they may call on any of the following toll free number, depending on the country they are calling from. Customers must note that the availability of the helpline service is also dependent on the service provider they are calling from. The helpline numbers are as follows:

    USA - 1855 365 6767

    Australia – 0011 8004 4990 000

    Hong Kong – 0018 0044 9900 00

    U. K. – 0080 0449 90000

    Canada – 1855 7684 020

    Singapore – 8001 0130 54

    Kotak Mahindra Customer Service Email

    Customers can also get in touch with the customer service department via email. To get in touch via email, customers can also send an email at service.bank@kotak.com. Following the receipt of the mail, a customer service agent will get in touch with you shortly. Alternately, customers can also register their complaint by visiting the Kotak Mahindra Bank website and navigate to the Customer Service page. There are various tabs placed at the top of the page, one of which reads ‘Email Us’. On clicking that tab, the page will display a number of boxes for submitting an email query depending on the product it is concerning. Customers can also get in touch with the customer service department via their Net Banking account. In order to send the email, the customer must fill in an online form which will require them to provide account related information such as whether the individual is an existing customer of the bank or a new customer, a detailed account of the complaint, personal details such as their name, email address and mobile number for correspondence. The online form can be submitted by clicking on the submit button at the bottom of the page.

    If customers wish to report any fraud, vulnerabilities or security related issues concerning the bank, they must send in a mail at itsecurity.bank@kotak.com.

    Query / Complaint Registration via Mail

    If customers wish to get in touch with the customer service officials, they can also do it via post by writing in to the registered office of Kotak Mahindra or to the Customer Care center of the bank. The addresses for both are as below:

    Apply for Personal Loan

    Registered Office

    27 BKC, C 27, G Block,

    Bandra Kurla Complex,

    Bandra (E), Mumbai – 400051

    Customer Service Center

    Kotak Mahindra Bank Ltd.,

    P.O. Box: 16344,

    Mumbai - 400013

    Grievance Redressal

    Kotak Mahindra takes their customer’s grievances very seriously and for providing quick solutions, it has established a 4 tier grievance Redressal process. While a customer’s complaint may normally be solved after taking the first step, in the unlikely event that it is not so, they can proceed on to step 2, 3 and 4. The 4 steps of the grievance Redressal process are as follows:

    Level 1

    Customers can get in touch with the customer service department of the bank via various channels which include:

    • Filling the online form.
    • Sending an email at service.bank@kotak.com or from the inbox section of the Net Banking account.
    • Calling the toll free number 1860 266 2666 (24x7).
    • Visit any Kotak Mahindra branch.
    • Write in to the customer service department at Kotak Mahindra Bank Ltd., P.O. Box: 16344, Mumbai - 400013.

    Level 2

    In case the query is not resolved by following any option within 7 working days, customers can escalate their issue to Level 2 by sending an email to the bank’s Service Assurance Center. They can also download and fill up the Grievance Form from the Kotak Mahindra website and submit it on the address that is mentioned on the form itself.

    Level 3

    In case the customer has not yet received a satisfactory within 5 working days after contacting the Service assurance center, they can send an email to the bank’s Nodal Officer from the website by filling up the online form and stating their Service request number which they would have received after the first time of submitting their grievance at Level 1.

    Level 4

    In the unlikely event that the complaint has not been satisfactorily resolved by the Nodal Officer, they can send an email to the bank’s Principal Nodal Officer from the website by filling up the online form and stating their Service request number which they would have received after the first time of submitting their grievance at Level 1.

    Level 5

    In case the complaint or query has not received a satisfactory response at any of the previous levels, customers can escalate their issue and get in touch with the bank’s Internal Ombudsman. In case the query has not been resolved by the bank after a month, customers can directly contact the Banking Ombudsman.

    Kotak Mahindra Phone Banking Numbers

    In case a customer is not able to get through the customer service number provided above, they can also get in touch with the customer service officials by dialling on Kotak Mahindra’s local phone banking number. After placing the call, the customer must choose the options based on the actions they wish to perform.

    City Phone Banking Number
    Ahmedabad 079-66006022
    Allahabad 011 – 6600 6022
    Amritsar 95161 6500 6022
    Ankleshwar 9526 5664 6022
    Bangalore 080-66006022
    Bardoli 95261-66006022
    Chandigarh 0161-65006022
    Chennai 044-66006022
    Coimbatore 66006022
    Goa 9522-66006022
    Gurgaon 9511-6600602
    Himmatnagar 9579 66006022
    Hyderabad 040-66006022
    Indore 011-66006022
    Jaipur 6536022
    Jalandhar 95161-65006022
    Kadi 9579-66006022
    Kanpur 011-66006022
    Kapurthala 95161-65006022
    Kochi 0422-66006022
    Kolkata 65506022
    Kottayam 0422-66006022
    Lucknow 011-66006022
    Ludhiana 65006022
    Mehsana 9579-66006022
    Mohali 95161-65006022
    Morbi 95281-66006022
    Mumbai 022-66006022
    Nagpur 9522-66006022
    Namakkal 9544-66006022
    Navsari 95261-66006022
    New Delhi 011-66006022
    Noida 9511-66006022
    Panchkula 95161-65006022
    Patna 033-65506022
    Phagwara 95161-65006022
    Pune 020-66006022
    Rajkot 66006022
    Rajpura 95161 6500 6022
    Sankari 9544-66006022
    Surat 6600602
    Unjha 9579-66006022
    Vadodara 6646022
    Vallabh Vidya Nagar 95265-6646022
    Valsad 66006022
    Vapi 95261-66006022
    Varanasi 011-66006022
    Visnagar 9579-66006022

    Personal Loan Reviews

    • Kotak Personal Loan
      "Network should be enlarged"
      0.5 4.0/5 "Great!"
      My area pin code was listed in Kotak Mahindra bank, there was no alternate option to take the personal loan. However the response is very good they reached me on time. I believe the interest rate and charges are nominal for the personal loan. They need to include all area for the loan approval.
      Was this review helpful? 1
      , chennai
      Reviewed on Mar 25, 2019
    • Kotak Personal Loan
      "Shud stick to the promise ROI watever they said initially"
      0.5 3.5/5 "Pretty good"
      My personal loan was taken with KOTAK MAHINDRA BANK , they provide 200000 of loan amount . The tenure period is 3year . They charge very high processing fee it is 4000 and service was good . Initially they said 10.99% rate of interest but later they charge 11.25% .
      Was this review helpful? 0
      , indore
      Reviewed on Mar 25, 2019
    • Kotak Personal Loan
      "GOOD"
      0.5 4.5/5 "Excellent!"
      The rate of interest was lower with the KOTAK MAHINDRA BANK when compared to the others so taken. The documentation process was simple and i got the loan within a week. The loan amount was good also the rate of interest was 11.25% also the customer service is good.
      Was this review helpful? 0
      , hyderabad
      Reviewed on Mar 25, 2019
    • Kotak Personal Loan
      "EXCELLENT"
      0.5 5.0/5 "Blown Away!"
      KOTAK MAHINDRA BANK Provided with good offer along with that lower rate of interest so i have taken the loan with this bank. The documentation process was smooth and the customer service is very good and responsive with well coordinated, the loan amount was good.
      Was this review helpful? 0
      , chennai
      Reviewed on Mar 25, 2019
    • Kotak Personal Loan
      "EXCELLENT"
      0.5 5.0/5 "Blown Away!"
      The reason for taking the personal loan with the KOTAK MAHINDRA BANK is i am an existing customer customer with this bank. The loan amount was good also the rate of interest was 11.5% with this loan and the duration is for 48months for repaying he loan.
      Was this review helpful? 1
      , bangalore
      Reviewed on Mar 24, 2019
    • Kotak Personal Loan
      "Good service"
      0.5 4.0/5 "Great!"
      I hold personal loan with Kotak mahindra bank, The loan amount was sufficient they have given me,as per my requirement they have given me loan,and the rate of interest they have charged me up to 15.99% which i felt was nominal,and even they have charged me processing fee that too was nominal they have charged, however the loan is still on going.
      Was this review helpful? 0
      , new delhi
      Reviewed on Mar 23, 2019
    • Kotak Personal Loan
      "AVERAGE"
      0.5 2.0/5 "Expected more"
      The loan got delay where i have applied the personal loan with the KOTAK MAHINDRA BANK and it took 15days to be credited. The loan amount was good which was approximately five lakhs rupees with this loan, there are so much charges applicable with the processing fee also the rate of interest was higher with this loan.
      Was this review helpful? 0
      , chennai
      Reviewed on Mar 22, 2019
    • Kotak Personal Loan
      "Good Service"
      0.5 4.0/5 "Great!"
      I have applied for Kotak Mahindra Bank Personal Loan . The agent clearly explained the process of the loan .The rate of interest was high and the processing fee was also high. I have not faced any issues on submitting the documents. The loan amount got on time as well.The loan amount was sufficient as well .The Overall Service is Good .
      Was this review helpful? 0
      , siliguri
      Reviewed on Mar 22, 2019
    • Kotak Personal Loan
      "Need to improve the service"
      0.5 3.0/5 "Satisfactory"
      The rate of interest was high for the personal loan and it was more than 15%. The loan duration is 2 years. The customer service is not up to the mark. There was a processing fee and reasonable. The documentation process was average. Kotak has provided the required loan amount.
      Was this review helpful? 0
      , hyderabad
      Reviewed on Mar 22, 2019
    • Kotak Personal Loan
      "Good Service"
      0.5 5.0/5 "Blown Away!"
      I have applied for Kotak Mahindra Bank Personal Loan . The agent clearly explained the process of the loan .The rate of interest was high and the processing fee was also high. I have not faced any issues on submiting the documents. The loan amount got on time as well.The loan amount was sufficient as well .The Overall Service is Good .
      Was this review helpful? 0
      , jaipur
      Reviewed on Mar 22, 2019
    • Kotak Personal Loan
      "Not satisfied with the service"
      0.5 1.0/5 "Really Bad"
      I had approached them for a Personal loan and the experience i had with them has not been satisfactory. They could have approached me in a much more professional way and the response could be much more improved. The interest rate which they had offered me also had been pretty much high as well.
      Was this review helpful? 0
      , chennai
      Reviewed on Mar 22, 2019
    • Kotak Personal Loan
      "Excellent service"
      0.5 5.0/5 "Blown Away!"
      I have applied for Personal Loan directly with kotak Mahindra Bank . The agent clearly explained the process of the loan . The L oan amount was sufficient.The rate of interest washigh and the processing fee was also high .The loan amt got sanctioned on time.I have not faced any issues till now .The Overall Service is Good.
      Was this review helpful? 1
      , chennai
      Reviewed on Mar 22, 2019
    • Kotak Personal Loan
      "Not satisfied with the service"
      0.5 2.0/5 "Expected more"
      I had applied for a Personal loan from them a while back, but the experience i had with them has not been that good. They could have informed me about the interest rate in prior and the interest rate which they had offered was higher than the other banks. Since i had to cancel this application of loan.
      Was this review helpful? 0
      , bangalore
      Reviewed on Mar 22, 2019
    • Kotak Personal Loan
      "AVERAGE"
      0.5 3.0/5 "Satisfactory"
      There is no particular reason for taking the loan with the KOTAK MAHINDRA BANK the documentation was too many to sign and it should be improved, and i got the loan within 20 days which was late and took time to get the loan. The loan amount they have offered was good also the rate of interest was 11.25% which was higher than others.
      Was this review helpful? 0
      , hyderabad
      Reviewed on Mar 22, 2019
    • Kotak Personal Loan
      "Quick loan approval with Kotak"
      0.5 4.0/5 "Great!"
      I availed the Kotak Mahindra pre approved loan through mobile app without any paper, they gave me the best interest for the loan amount of Rs. 1 lakh it has the tenure of three years. They have very flexible emi option and they have good service too.
      Was this review helpful? 0
      , bangalore
      Reviewed on Mar 21, 2019
    • Kotak Personal Loan
      "A very good personal loan"
      0.5 4.5/5 "Excellent!"
      I have been waiting for almost 1 months for getting my personal loan In Kotak mahindra bank . The delay is due to the verification of documents . Apart from that , I am overall satisfied from the customer response . Even the interest rate is comfortable for me .
      Was this review helpful? 0
      , coimbatore
      Reviewed on Mar 21, 2019
    • Kotak Personal Loan
      "Easy loan approval"
      0.5 4.0/5 "Great!"
      I have taken a personal loan from KOTAK MAHINDRA BANK the loan amount was Rs. 135000. The rate of interest is 13.5% i am happy with the rate of interest.Documentation process is also very slow executive come and collected the documents. Customer service is good.
      Was this review helpful? 0
      , pune
      Reviewed on Mar 21, 2019
    • Kotak Personal Loan
      "A Good personal loan with minimum Interest "
      0.5 4.0/5 "Great!"
      Kotak mahindra offered me a Expected amount as a Personal loan within 1 week of time . majority of the process done in on-line . My loan is for another 60 Months with affordable Rate of interest and Processing fees . A very good online support Provided by KMB .
      Was this review helpful? 0
      , pune
      Reviewed on Mar 21, 2019
    • Kotak Personal Loan
      "Good service"
      0.5 5.0/5 "Blown Away!"
      My personal loan was taken with KOTAK MAHINDRA BANK , the tenure period is good . They offered sufficient loan amount to me . Customer support and their response is good ,i receive my loan within few days . They charge nominal rate of interest high and the processing fee was good .
      Was this review helpful? 1
      , jaipur
      Reviewed on Mar 20, 2019
    • Kotak Personal Loan
      "Good service"
      0.5 5.0/5 "Blown Away!"
      My personal loan was taken with KOTAK MAHINDRA BANK .The process is very slow i have to wait for long to get my loan . I applied for 100000 but i got 97000 of loan amount there was some deduction . They charge high rate of interest 15.49% . The tenure is 3 year .
      Was this review helpful? 0
      , thane
      Reviewed on Mar 20, 2019
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