Multiple banks. Different interest rates. Call it a "conflict of interest".
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    We found 1 Kotak Personal Loan Customer Care Number

    Bank Name
    Interest Rate Range
    Processing Fee Range
    Loan Amount
    Tenure Range
    11.49% - 20.15% Fixed
    Up to 2%
    15L Max
    1-5 years
    Response Time Within 30 minutes
    Rs.1,000 Amazon voucher free
    What you'll love
    Documents
    Perks
    Think about
    Fees & Charges
    Good to Know
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    Customer Reviews

    Kotak Personal Loan Customer Care Number is Rated as "Pretty good" by 1911 Users

    Fees & Charges

    Promised Interest Rate

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    Personal Loan BYTES FROM OUR KITCHEN

    Kotak Mahindra Personal Loan Customer Care Number - Overview

    Kotak Mahindra is one of the top 5 leading banking organizations in India. Established in the year 2003, Kotak Mahindra offers a varied suite of financial and banking products to hundreds of its customers located across the country. In order to ensure maximum customer satisfaction, Kotak Mahindra lays great emphasis on quality customer service to their customers who may have any queries, complaints or may require any information regarding any of their products. There are various channels which the bank has provided via which customer can easily get in touch with the bank’s customer service unit for quick resolution of their queries and complaints. Customers can call, email, and write in to the bank’s customer care department.

    Kotak Mahindra Customer Care Helpline Numbers

    Customer service is an important part of any organization which strives for the complete satisfaction of their customer’s needs. Being a banking organization, it is all the more important that the bank provide its customers with quick resolution of complaints or access to information. For this purpose, the bank has set up a dedicated 24 hour helpline on which customers can call to get in touch with a customer service agent. This service is available round the clock, 7 days a week, not only for customers within India but also for those residing outside India.

    Banking Helpline Number: 1860 266 2666

    Abroad Helpline Number: +91 22 6600 6022 (Non Toll-free)

    If a customer is calling from outside India, they can connect to the customer service department by dialing on the aforementioned abroad helpline number or they may call on any of the following toll free number, depending on the country they are calling from. Customers must note that the availability of the helpline service is also dependent on the service provider they are calling from. The helpline numbers are as follows:

    USA - 1855 365 6767

    Australia – 0011 8004 4990 000

    Hong Kong – 0018 0044 9900 00

    U. K. – 0080 0449 90000

    Canada – 1855 7684 020

    Singapore – 8001 0130 54

    Kotak Mahindra Customer Service Email

    Customers can also get in touch with the customer service department via email. To get in touch via email, customers can also send an email at [email protected]. Following the receipt of the mail, a customer service agent will get in touch with you shortly. Alternately, customers can also register their complaint by visiting the Kotak Mahindra Bank website and navigate to the Customer Service page. There are various tabs placed at the top of the page, one of which reads ‘Email Us’. On clicking that tab, the page will display a number of boxes for submitting an email query depending on the product it is concerning. Customers can also get in touch with the customer service department via their Net Banking account. In order to send the email, the customer must fill in an online form which will require them to provide account related information such as whether the individual is an existing customer of the bank or a new customer, a detailed account of the complaint, personal details such as their name, email address and mobile number for correspondence. The online form can be submitted by clicking on the submit button at the bottom of the page.

    If customers wish to report any fraud, vulnerabilities or security related issues concerning the bank, they must send in a mail at [email protected]

    Query / Complaint Registration via Mail

    If customers wish to get in touch with the customer service officials, they can also do it via post by writing in to the registered office of Kotak Mahindra or to the Customer Care center of the bank. The addresses for both are as below:

     Kotak Personal Loan Offers

    Registered Office

    27 BKC, C 27, G Block,

    Bandra Kurla Complex,

    Bandra (E), Mumbai – 400051

    Customer Service Center

    Kotak Mahindra Bank Ltd.,

    P.O. Box: 16344,

    Mumbai - 400013

    Grievance Redressal

    Kotak Mahindra takes their customer’s grievances very seriously and for providing quick solutions, it has established a 4 tier grievance Redressal process. While a customer’s complaint may normally be solved after taking the first step, in the unlikely event that it is not so, they can proceed on to step 2, 3 and 4. The 4 steps of the grievance Redressal process are as follows:

    Level 1

    Customers can get in touch with the customer service department of the bank via various channels which include:

    • Filling the online form.
    • Sending an email at [email protected] or from the inbox section of the Net Banking account.
    • Calling the toll free number 1860 266 2666 (24x7).
    • Visit any Kotak Mahindra branch.
    • Write in to the customer service department at Kotak Mahindra Bank Ltd., P.O. Box: 16344, Mumbai - 400013.

    Level 2

    In case the query is not resolved by following any option within 7 working days, customers can escalate their issue to Level 2 by sending an email to the bank’s Service Assurance Center. They can also download and fill up the Grievance Form from the Kotak Mahindra website and submit it on the address that is mentioned on the form itself.

    Level 3

    In case the customer has not yet received a satisfactory within 5 working days after contacting the Service assurance center, they can send an email to the bank’s Nodal Officer from the website by filling up the online form and stating their Service request number which they would have received after the first time of submitting their grievance at Level 1.

    Level 4

    In the unlikely event that the complaint has not been satisfactorily resolved by the Nodal Officer, they can send an email to the bank’s Principal Nodal Officer from the website by filling up the online form and stating their Service request number which they would have received after the first time of submitting their grievance at Level 1.

    Level 5

    In case the complaint or query has not received a satisfactory response at any of the previous levels, customers can escalate their issue and get in touch with the bank’s Internal Ombudsman. In case the query has not been resolved by the bank after a month, customers can directly contact the Banking Ombudsman.

    Kotak Mahindra Phone Banking Numbers

    In case a customer is not able to get through the customer service number provided above, they can also get in touch with the customer service officials by dialling on Kotak Mahindra’s local phone banking number. After placing the call, the customer must choose the options based on the actions they wish to perform.

    City Phone Banking Number
    Ahmedabad 66006022
    Allahabad 011 – 6600 6022
    Amritsar 95161 6500 6022
    Ankleshwar 9526 5664 6022
    Bangalore 66006022
    Bardoli 95261-66006022
    Chandigarh 0161-65006022
    Chennai 66006022
    Coimbatore 66006022
    Goa 9522-66006022
    Gurgaon 9511-6600602
    Himmatnagar 9579 66006022
    Hyderabad 66006022
    Indore 011-66006022
    Jaipur 6536022
    Jalandhar 95161-65006022
    Kadi 9579-66006022
    Kanpur 011-66006022
    Kapurthala 95161-65006022
    Kochi 0422-66006022
    Kolkata 65506022
    Kottayam 0422-66006022
    Lucknow 011-66006022
    Ludhiana 65006022
    Mehsana 9579-66006022
    Mohali 95161-65006022
    Morbi 95281-66006022
    Mumbai 66006022
    Nagpur 9522-66006022
    Namakkal 9544-66006022
    Navsari 95261-66006022
    New Delhi 66006022
    Noida 9511-66006022
    Panchkula 95161-65006022
    Patna 033-65506022
    Phagwara 95161-65006022
    Pune 6521 6022
    Rajkot 66006022
    Rajpura 95161 6500 6022
    Sankari 9544-66006022
    Surat 6600602
    Unjha 9579-66006022
    Vadodara 6646022
    Vallabh Vidya Nagar 95265-6646022
    Valsad 66006022
    Vapi 95261-66006022
    Varanasi 011-66006022
    Visnagar 9579-66006022
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  • Personal Loan Reviews

    • Kotak Personal Loan
      "Below average service"
      0.5 1.0/5 "Really Bad"
      The rate of interest was too low but the documentation charges and the additional charges were really high with Kotak Mahindra personal loan. I got the disbursement within 20 working days from Kotak Mahindra. The service need to be quick and fast in future. The customer service and the executives needs an improvement with Kotak Mahindra bank.
      Was this review helpful? 0
      , bangalore
      Reviewed on Jun 22, 2017
    • Kotak Personal Loan
      "They should be transparent in their process"
      0.5 1.0/5 "Really Bad"
      When I put a request for Kotak personal loan through online channel, I found their interest was 16.49%. After submitting all my application through online, Kotak executive called and informed the interest rate was 16.99%. Finally when my loan was under processing, they were saying one by one charges like processing and insurance fee. Finally they rejected the application.
      Was this review helpful? 0
      , bangalore
      Reviewed on Jun 22, 2017
    • Kotak Personal Loan
      "Good services"
      0.5 4.0/5 "Great!"
      Since I was preoccupied with other work. I could not respond to Kotak Mahindra Bank for the personal loan. There were continuous calls and messages from them requesting me to take the loan. Not sure on the interest rate and processing charges.
      Was this review helpful? 0
      , jaipur
      Reviewed on Jun 22, 2017
    • Kotak Personal Loan
      "Need Improvement"
      0.5 2.0/5 "Expected more"
      At the start I applied for a loan amount of 1,30,000, next day I was in need of 2,80,000 but KOTAK had disbursed 1,30,000 much before that. I was trying to reach the executives but none turned up. They simply sent me a text message stating that the executives would get in touch with me after 5 days of time. Therefore KOTAK needs to be more customer oriented. As far as the rates are concerned it is low when compared with others in the market.
      Was this review helpful? 0
      , hyderabad
      Reviewed on Jun 21, 2017
    • Kotak Personal Loan
      "Excellent "
      0.5 5.0/5 "Blown Away!"
      Experience was good and quick with the Kotak Mahindra bank for the personal loan, which I have got. The rate of interest was around 11.5% and the customer service, response was also went in the smooth way. There were no hindrances, which I have faced with the Kotak mahindra bank.
      Was this review helpful? 0
      , thane
      Reviewed on Jun 21, 2017
    • Kotak Personal Loan
      "Good Service"
      0.5 3.0/5 "Satisfactory"
      The company which I work is a Partnership firm and the Kotak Mahindra was about to collect my documents to proceed with my Personal loan, but no one turned up and I never got a call, any text message, mails regarding my personal loan application. I guess my company is not listed under the Kotak Mahindra banks criteria. The rate of interest is nominal when compared with others.
      Was this review helpful? 0
      , hyderabad
      Reviewed on Jun 21, 2017
    • Kotak Personal Loan
      "Its Good"
      0.5 4.0/5 "Great!"
      I had approached Kotak Mahindra for the personal loan when there was a need, later on I don't have requirement to take personal loan. That's the reason why, I had closed my loan application. Kotak Mahindra response is good, they had called me with regards to the loan process, but I don't any interest to proceed further with them with regards to the loan.
      Was this review helpful? 0
      , hyderabad
      Reviewed on Jun 21, 2017
    • Kotak Personal Loan
      "Need to be revise the rate of interest"
      0.5 3.0/5 "Satisfactory"
      I got the personal loan with the Kotak mahindra bank and the loan amount got disbursed within two weeks of time, The services are fine one with them till now and the response is good one. Interest rate and the processing charges were something huge.
      Was this review helpful? 0
      , chennai
      Reviewed on Jun 20, 2017
    • Kotak Personal Loan
      "Improper response"
      0.5 1.0/5 "Really Bad"
      I had not received proper response from Kotak Mahindra Bank for the personal loan. What are the documents I had submitted all are qualified and eligible for the loan. But I had received a call from Kotak where a lady spoke with me. She said that I am not eligible for the loan in a rude way and closed my application. Then I approached HDFC bank and got the loan.
      Was this review helpful? 0
      , hyderabad
      Reviewed on Jun 20, 2017
    • Kotak Personal Loan
      "They have to improvemise their customer service"
      0.5 2.0/5 "Expected more"
      I took personal loan from HDFC, Because I felt Kotak Mahindra interest rate is high. When I approached for the loan Kotak they offered me 14% of interest, but HDFC offered 12.99%. But I guess there is no processing fee for personal loan in Kotak. Finally I have not availed loan from Kotak, infact no one have contacted me for the loan process.
      Was this review helpful? 0
      , pune
      Reviewed on Jun 20, 2017
    • Kotak Personal Loan
      "High Interest Rate"
      0.5 3.0/5 "Satisfactory"
      I had received good response from Kotak Mahindra Bank for the personal loan. Meantime I was trying with other banks for the loan because the interest rate is higher with Kotak than the other banks. Other than that I had no issues with Kotak for the loan process.
      Was this review helpful? 0
      , mumbai
      Reviewed on Jun 19, 2017
    • Kotak Personal Loan
      "DISSATISFIED"
      0.5 1.0/5 "Really Bad"
      When I approached Kotak Mahindra Bank for the personal loan, I did not get any good response from them and the drawback is that they delayed my loan about three weeks and I have to escalate it, to sort out all things.. It was not that smooth and prefect throughout the process. The rate of interest was 15% which is high when compared with others.
      Was this review helpful? 0
      , ghaziabad
      Reviewed on Jun 17, 2017
    • Kotak Personal Loan
      "Kotak mahindra bank is such a fraud bank "
      0.5 0.5/5 "Unacceptable"
      I want to share my reviews. My father took a loan from Kotak bank, we paid all the instalments and the interest on time but their officers Did fraud with us, when my father deposited d money in d cc limit account, the officers blocked d money from d account nd den when we requested to unblock our account they didn't pick d call infact they took a revenge from us and bcz of shortage of money which they blocked, my business has been goes down day by day atlast we have decided dat we should have to change d bank bcz they blocked all d cc limit and as well as they took interest as well. When we deposit all d limit balance to d Kotak bank and all d charge which are due from our side we gave it to them but they did fraud with us now all d officers are denied to give property papers infact they are not giving properties registered deed along with not to close cc limit account nd now my family reputation is degrade day by day, my family is facing d financial problem bcz of Kotak bank.
      Was this review helpful? 0
      , guna
      Reviewed on Jun 16, 2017
    • Kotak Personal Loan
      "Not recommendable"
      0.5 2.0/5 "Expected more"
      My experience with Kotak Mahindra bank is not satisfactory. The rate of interest is very high and so is the processing fees and they are forcibly asking me to take add on facilities like wallet insurance. This is for a personal loan process and the bank is not recommendable.
      Was this review helpful? 0
      , bangalore
      Reviewed on Jun 16, 2017
    • Kotak Personal Loan
      "Interest rate and charges has to be reduced"
      0.5 4.0/5 "Great!"
      I took personal loan in the year 2006 from Kotak Mahindra, initially they committed they would be charging the interest rate around 11 to 12% but when I was processed my loan with them, they charged around me 15% of interest, whatever it may be, if they give clear information about the loan process that would be great.
      Was this review helpful? 0
      , chennai
      Reviewed on Jun 16, 2017
    • Kotak Personal Loan
      "Need Improvement"
      0.5 3.0/5 "Satisfactory"
      Initially Kotak mahindra was very good in the process after submitting the documents again they have asked me to submit the missed out document, then I felt that they are taking too much of time. I have choose the other bank. The documentation process need to be improved with Kotak Mahindra. The rate of interest was nominal with Kotak Mahindra. I would say it was an average service.
      Was this review helpful? 0
      , hyderabad
      Reviewed on Jun 15, 2017
    • Kotak Personal Loan
      "Loan process should be flexible"
      0.5 3.0/5 "Satisfactory"
      Kotak personal loan interest rate is not upto the mark, finally I have loan due to my personal commitment. I have taken the amount of Rs.1.8 lakh for the tenure of three years. They charged 14% of interest and with some processing fee. It would be better, if their loan process is flexible and it is as per the market.
      Was this review helpful? 0
      , hyderabad
      Reviewed on Jun 15, 2017
    • Kotak Personal Loan
      "Average Service"
      0.5 4.0/5 "Great!"
      The Kotak Mahindra didn't gave any kind of proper response in concern to my personal loan application . They have disbursed my loan within 20 days. They have promised to disburse within a week time but they have failed to do it. The rate of interest is nominal with Kotak Mahindra. I am happy about the loan amount, but the additional charges can be reduced in future.
      Was this review helpful? 1
      , hyderabad
      Reviewed on Jun 14, 2017
    • Kotak Personal Loan
      "Not Responsive"
      0.5 1.0/5 "Really Bad"
      I had submitted the documents for the personal loan with Kotak Mahindra bank and the verification is done. But whenever I call the guy who collected the documents he is not picking up the call. Also I did not receive any kind of status update from Kotak Mahindra bank. It has been almost two months when I applied for the loan but till now there are no updates.
      Was this review helpful? 0
      , bangalore
      Reviewed on Jun 14, 2017
    • Kotak Personal Loan
      "Better Service"
      0.5 4.0/5 "Great!"
      Kotak Mahindra Bank delivered good service for my personal loan. Interest rate is good as per the current market rate. I had no problem with Kotak in taking the personal loan. They provided a very good customer service and their response is good.
      Was this review helpful? 0
      , mumbai
      Reviewed on Jun 12, 2017
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