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    Tata Capital Customer Care Number

    If you have any queries or confusions regarding your personal loan applied with Tata Capital, you can contact the amicable customer support team without any hesitation. The friendly executives are readily available to address your queries anytime during the day. If your query is not solved at the basic level, it will be escalated to various other stages where the company officials will directly talk to you and look into your matter until it gets resolved.

    Tata Capital Customer Care for Product Assistance

    Customers can reach out to the Tata Capital support team through their exclusive customer care numbers. When you call in these numbers, the executives will get connected to you and take necessary measures to resolve your queries. Here are the details of the Tata Capital customer support numbers:

    Toll-free Number 1800 209 6060 (Available between 9 a.m. to 8 p.m. from Monday to Saturday).
    Non-Toll-free Number 91 22 6745 9000 (Available on all working days from Monday to Saturday).
    Fax Number 91 22 6610 6722

    Note: If you don’t want to call the customer care executives or in case the helpline numbers are not reachable, you can send out a fax to them immediately stating your concerns. Just write down your query in a document and send a scanned copy on the Fax number given above. When the executives will receive your message, they will get back with a solution.

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    Tata Capital Personal Loan Email Support

    Customers can reach out to the officials regarding any doubt or clarifications through the email support provided by the company. Write your queries to the following email addresses:

    • For All Customers:
    • For Existing Customers:

    Tata Capital Personal Loan Customer Support Online

    Tata Capital has an online customer support for both its new as well as existing customers. Here are the steps to get in touch with them through the online system:

    For Existing Personal Loan Customers

    • Visit the official website of Tata Capital.
    • Go to the ‘Tata Capital Customer Care’ section.
    • Click on the ‘Customer Service’ tab from the options.
    • Provide your first name and last name in the given spaces on the form.
    • Enter your registered mobile number and email Id in the allotted boxes.
    • Under the ‘Product’ tab, select ‘Personal loan’ from the pop-up window.
    • Mention your loan ‘Contract Number/Folio Number’ in the allotted box.
    • Next, clearly state your queries or concerns in the ‘Comments’ section.
    • Hit ‘Submit’ button when done. The concern will be addressed soon.

    For New Personal Loan Customers

    • Go to the registered website of the company.
    • Next, find out ‘Tata Capital Customer Care’ section.
    • Locate the ‘Apply Now’ tab from the list and click it open.
    • Enter your full name correctly in the box against ‘Name’ in the form.
    • Key in your active mobile number and email Id in the given spaces.
    • Select your city from the drop-down list under the ‘City’ tab.
    • From the ‘Product’ list choose ‘Personal Loan’.
    • Next, select ‘Yes’ if you are already a customer, otherwise choose ‘No’.
    • Recheck the particulars and press on ‘Submit’.

    Disclaimer: In case you fail to locate the ‘Tata Capital Customer Care’ section on the website, you can search for it directly through popular search engines and can visit this page.

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    Tata Capital Personal Loan Customer Care Tools

    1. Request A Call Back
    2. You can request a call back from the representatives by clicking on the ‘Request a Callback’ tab present on the top of the main page. A Tata Capital customer support representative will call you anytime soon to listen to your queries regarding a personal loan.

    3. Give A Feedback
      • At first, log into the official website.
      • Then go to the ‘Contact Us’ section and click on ‘Feedback’ from the drop-down list.
      • In this page, you need to answer the given questions as per your experience with the company.
      • Next, rate the services and experiences that you have taken from Tata Capital based on your true experiences.
      • Use the ‘Suggestion’ box to share your feedback or suggestions about Tata Capital personal loan.
      • Click ‘Submit’ when you are done.
    4. Tata Capital Virtual Chat
    5. Tata Capital has come up with a virtual chatting system powered by a virtual agent or VA machine on its website. Through this live chatbot, you can ask your personal loan queries online and get instant replies. Here is the detailed process to use this tool:

      • Click open the chat box present on the extreme right of the main page.
      • Next, select a tab from the given options which is most relevant to your query or issue.
      • For eg: To apply for a personal loan, select the ‘Looking for Loan’ tab. Next, choose ‘Personal Loan’ from the suggested list. Select the preferred type from the options. You will get all details and features of the selected loan type.
      • If your query doesn’t match the given tabs, type it in the question box given below the chat box. The most relevant answer to your query will be displayed. Continue with the process for more details.

    Tata Capital Personal Loan Customer Grievance Assistance

    In case, you don’t get a solution of your personal loan query, you can escalate it to next level where expert officials will help to resolve your concern. There are many stages of escalation and you will get assisted by them until you get the solution. The steps are as follows:

    • Go to the official website.
    • Click on ‘Contact Us’ and hold the mouse until the drop-down list appears.
    • Go to ‘Customer Grievances’ section and choose ‘Consumer Finance’.
    • Here you will find ‘Level 1’ to ‘Level 5’ tabs. Start with ‘Level- 1’.

    Level 1

    In this basic level of grievance redressal either call the toll-free customer care number 180 209 6060 or write about your queries on You will receive a response from the Senior Customer Redressal Officer within 3 business days.

    Level 2

    In case of dissatisfaction with Level 1 resolution, you can escalate the complaint to the next level. Enter your ‘Level 1 Complaint Number’ and click ‘Submit’. A Customer Redressal Officer will contact you within 4 working days. Check the status through the ‘Track Complaint’ tab.

    Level 3

    If the resolution doesn’t serve your purpose, you can take the complaint to Level 3 by submitting theLevel 1 Complaint Number’ in the box. In response, the Senior Customer Redressal Officer will get in touch with you within 3 business days.

    Level 4

    If you want to escalate the complaint to next level, go to the ‘Level 4’ tab and key in your ‘Level 1 Complaint Number’ and submit it. The Chief Customer Redressal Officer will address your query within 2 business days and try to provide an apt solution to your problem.

    Level 5

    In case your query remains unsolved even after following all the above-mentioned steps, you can directly approach the Reserve Bank of India through this address:

    The Reserve Bank of India,

    Department of Non-Banking Supervision,

    Mumbai Regional Office, 3rd Floor,

    Opp. Mumbai Central Railway Station,

    Byculla, Mumbai - 400 008

    Email id:

    Tata Capital being a customer-oriented organization, keeps the customers on top priority and this is why it has multiple platforms at various levels where the customers can get in touch with the officials and get a solution for their queries. The officials being approachable and friendly in nature, you will feel comfortable while sharing your concerns.

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