Tata Capital is one of the largest NBFCs in India and offers different types of personal finance products to its customers. In order to help serve their customers in a better manner, Tata Capital ensures that a proper customer care service is provided. In case you have availed a personal loan or are planning to avail a personal loan, there are various modes through which you can get in touch with a Tata Capital customer care executive and get your personal loan queries resolved.
Personal loan customers of Tata Capital can call the toll-free number, 1800 209 6060, to get in touch with the bank’s customer care team. The team is available between 9 a.m. and 8 p.m. on all days, except Sundays and public holidays.
You can contact Tata Capital’s customer service on 1800 209 6060 from Monday to Saturday between 9:00 a.m. to 8:00 p.m. Keep in mind that you will not be able to reach a customer service executive on Sundays or public holidays. If you have any queries or confusions regarding your personal loan applied with Tata Capital, you can contact the amicable customer support team without any hesitation. The friendly executives are readily available to address your queries anytime during the day. If your query is not solved at the basic level, it will be escalated to various other stages where the company officials will directly talk to you and look into your matter until it gets resolved.
Customers can reach out to the Tata Capital support team through their exclusive customer care numbers. When you call in these numbers, the executives will get connected to you and take necessary measures to resolve your queries. Here are the details of the Tata Capital customer support numbers:
|Toll-free Number||1800 209 6060 (Available between 9 a.m. to 8 p.m. from Monday to Saturday).|
|Non-Toll-free Number||91 22 6745 9000 (Available on all working days from Monday to Saturday).|
|Fax Number||+91 22-6610-6722|
Note: If you don’t want to call the customer care executives or in case the helpline numbers are not reachable, you can send out a fax to them immediately stating your concerns. Just write down your query in a document and send a scanned copy on the Fax number given above. When the executives will receive your message, they will get back with a solution.
Customers can reach out to the officials regarding any doubt or clarifications through the email support provided by the company. Write your queries to the following email addresses:
Tata Capital has an online customer support for both its new as well as existing customers. Here are the steps to get in touch with them through the online system:
For Existing Personal Loan Customers
For New Personal Loan Customers
Disclaimer: In case you fail to locate the ‘Tata Capital Customer Care’ section on the website, you can search for it directly through popular search engines and can visit this page.
You can request a call back from the representatives by clicking on the ‘Request a Callback’ tab present on the top of the main page. A Tata Capital customer support representative will call you anytime soon to listen to your queries regarding a personal loan.
Tata Capital has come up with a virtual chatting system powered by a virtual agent or VA machine on its website. Through this live chatbot, you can ask your personal loan queries online and get instant replies. Here is the detailed process to use this tool:
In case, you don’t get a solution of your personal loan query, you can escalate it to next level where expert officials will help to resolve your concern. There are many stages of escalation and you will get assisted by them until you get the solution. The steps are as follows:
Level 1In this basic level of grievance redressal either call the toll-free customer care number 180 209 6060 or write about your queries on firstname.lastname@example.org. You will receive a response from the Senior Customer Redressal Officer within 3 business days.
Level 2In case of dissatisfaction with Level 1 resolution, you can escalate the complaint to the next level. Enter your ‘Level 1 Complaint Number’ and click ‘Submit’. A Customer Redressal Officer will contact you within 4 working days. Check the status through the ‘Track Complaint’ tab.
Level 3If the resolution doesn’t serve your purpose, you can take the complaint to Level 3 by submitting the ‘Level 1 Complaint Number’ in the box. In response, the Senior Customer Redressal Officer will get in touch with you within 3 business days.
Level 4If you want to escalate the complaint to next level, go to the ‘Level 4’ tab and key in your ‘Level 1 Complaint Number’ and submit it. The Chief Customer Redressal Officer will address your query within 2 business days and try to provide an apt solution to your problem.
In case your query remains unsolved even after following all the above-mentioned steps, you can directly approach the Reserve Bank of India through this address:
The Reserve Bank of India,
Department of Non-Banking Supervision,
Mumbai Regional Office, 3rd Floor,
Opp. Mumbai Central Railway Station,
Byculla, Mumbai - 400 008
Email id: email@example.com
Tata Capital being a customer-oriented organization, keeps the customers on top priority and this is why it has multiple platforms at various levels where the customers can get in touch with the officials and get a solution for their queries. The officials being approachable and friendly in nature, you will feel comfortable while sharing your concerns.
You can also consider sending a mail to Tata Capital’s registered office. The address for which is:
11th floor, Tower A
Peninsula Business Park
Ganpatrao Kadam Marg
Alternatively, you can also visit your closest Tata Capital branch. You can use the branch locator on the website to determine which branch is closest to you.
Step 1:If you have any complaints or concerns, contact the customer service centre by calling them on the toll-free number or sending them an email.
Step 2:If your complaint is not satisfactorily resolved, visit the Tata Capital website and navigate to the customer grievances page. Choose the ‘Consumer Finance’ heading and proceed. You will be asked to enter the complaint number you would have received when you first registered a complaint. Once this is done, detail out your concern and send your complaint. This action will trigger a response from a customer redressal officer, who will help address your concern.
Step 3:If the solution provided is not acceptable to you, navigate to the same form and enter the original complaint number under the ‘Level 3’ section. Detail out your complaint, the solutions provided so far, and why those solutions are unsatisfactory. Once this is submitted, a senior customer redressal officer will be assigned to help you solve your problem.
Step 4:If the senior customer service redressal officer is unable to provide a solution that is satisfactory, you need to once again navigate to the customer grievances form. Under ‘Level 4’, enter the complaint number you received when you first registered a complaint and go on to detail your concern. Once submitted, your concern will be looked into by the chief customer redressal officer.
Step 5:If all of these steps have been followed and yet you find that an adequate solution has not been found, you can contact the Reserve Bank of India at the following address:
The Reserve Bank of India
Department of Non-Banking Supervision
Mumbai Regional Office, 3rd floor
Opposite Mumbai Central Railway Station
Mumbai 400 008
Alternatively, you can send an email addressed to firstname.lastname@example.org.
The customer redressal process set out by Tata Capital is quite simple. Concerns can be raised easily at all stages. You can also visit any of their 200+ branches for more details regarding your personal loan.
Ans: You can visit the official website of the bank and click on the “Contact Us” link found towards the bottom of the web page. Under the “Customer Testimonial Form” option, you will find a form that you can fill up and submit right away. You will have to provide a few personal details and rate the overall services of the bank. Then, you can write feedback about the services provided by the bank and then click on “Submit".2. How do I use the branch locator to find a Tata Capital branch near me?
Ans: On the official website of Tata Capital, scroll to the bottom and find the “Branch Locator” link. Once you click on the link, you will be redirected to a page where you can enter the name of the state and city in which you are looking for the branch. The details of the branches in the area will be displayed immediately.3. How do I find out if there are any special offers available?
Ans: When you visit the home page of Tata Capital, you can find a floating sidebar on the right-hand side named “Special Offers”. On clicking on “Special Offers”, you will get a pop-up in which you can enter your name and mobile number. Verify your mobile number and click on “Submit”. You will be provided with details about pre-approved offers soon.
4. Can I apply for the loan online?
Ans: Yes, Tata Capital has many online services including application. On the home page of the bank’s website, click on the name of the preferred loan and click on the blue-coloured “Apply Now” link visible in the drop-down.5. I have taken a loan from Tata Capital. Can I pay the EMI online?
Ans: Tata Capital offers the “Quick Pay” facility wherein you can enter details about your loan account and make the payment in a few minutes. The “Quick Pay” option is available on the top right-hand side of the home page of the bank’s website.
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