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  • Tata Capital Personal Loan Customer Care Number

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  • Personal loan customers of Tata Capital can call the toll-free number, 1800 209 6060, to get in touch with the bank’s customer care team. The team is available between 9 a.m. and 8 p.m. on all days, except Sundays and public holidays.

    Know more about TaTa Capital Personal Loan

    Tata Capital Personal Loan toll-free number

    You can contact Tata Capital’s customer service on 1800 209 6060 from Monday to Saturday between 9:00 a.m. to 8:00 p.m. Keep in mind that you will not be able to reach a customer service executive on Sundays or public holidays. If you have any queries or confusions regarding your personal loan applied with Tata Capital, you can contact the amicable customer support team without any hesitation. The friendly executives are readily available to address your queries anytime during the day. If your query is not solved at the basic level, it will be escalated to various other stages where the company officials will directly talk to you and look into your matter until it gets resolved.

    Tata Capital Customer Care for Product Assistance

    Customers can reach out to the Tata Capital support team through their exclusive customer care numbers. When you call in these numbers, the executives will get connected to you and take necessary measures to resolve your queries. Here are the details of the Tata Capital customer support numbers:

    Toll-free Number 1800 209 6060 (Available between 9 a.m. to 8 p.m. from Monday to Saturday).
    Non-Toll-free Number 91 22 6745 9000 (Available on all working days from Monday to Saturday).
    Fax Number +91 22-6610-6722

    Note: If you don’t want to call the customer care executives or in case the helpline numbers are not reachable, you can send out a fax to them immediately stating your concerns. Just write down your query in a document and send a scanned copy on the Fax number given above. When the executives will receive your message, they will get back with a solution.

    Tata Capital Personal Loan Email Support

    Customers can reach out to the officials regarding any doubt or clarifications through the email support provided by the company. Write your queries to the following email addresses:

    • For All Customers: contactus@tatacapital.com
    • For Existing Customers: customercare@tatacapital.com

    Tata Capital Personal Loan Customer Support Online

    Tata Capital has an online customer support for both its new as well as existing customers. Here are the steps to get in touch with them through the online system:

    For Existing Personal Loan Customers

    • Visit the official website of Tata Capital.
    • Go to the ‘Tata Capital Customer Care’ section.
    • Click on the ‘Customer Service’ tab from the options.
    • Provide your first name and last name in the given spaces on the form.
    • Enter your registered mobile number and email Id in the allotted boxes.
    • Under the ‘Product’ tab, select ‘Personal loan’ from the pop-up window.
    • Mention your loan ‘Contract Number/Folio Number’ in the allotted box.
    • Next, clearly state your queries or concerns in the ‘Comments’ section.
    • Hit ‘Submit’ button when done. The concern will be addressed soon.

    For New Personal Loan Customers

    • Go to the registered website of the company.
    • Next, find out ‘Tata Capital Customer Care’ section.
    • Locate the ‘Apply Now’ tab from the list and click it open.
    • Enter your full name correctly in the box against ‘Name’ in the form.
    • Key in your active mobile number and email Id in the given spaces.
    • Select your city from the drop-down list under the ‘City’ tab.
    • From the ‘Product’ list choose ‘Personal Loan’.
    • Next, select ‘Yes’ if you are already a customer, otherwise choose ‘No’.
    • Recheck the particulars and press on ‘Submit’.

    Disclaimer: In case you fail to locate the ‘Tata Capital Customer Care’ section on the website, you can search for it directly through popular search engines and can visit this page.

    Tata Capital Personal Loan Customer Care Tools

    1. Request A Call Back
    2. You can request a call back from the representatives by clicking on the ‘Request a Callback’ tab present on the top of the main page. A Tata Capital customer support representative will call you anytime soon to listen to your queries regarding a personal loan.

    3. Give A Feedback
      • At first, log into the official website.
      • Then go to the ‘Contact Us’ section and click on ‘Feedback’ from the drop-down list.
      • In this page, you need to answer the given questions as per your experience with the company.
      • Next, rate the services and experiences that you have taken from Tata Capital based on your true experiences.
      • Use the ‘Suggestion’ box to share your feedback or suggestions about Tata Capital personal loan.
      • Click ‘Submit’ when you are done.
    4. Tata Capital Virtual Chat
    5. Tata Capital has come up with a virtual chatting system powered by a virtual agent or VA machine on its website. Through this live chatbot, you can ask your personal loan queries online and get instant replies. Here is the detailed process to use this tool:

      • Click open the chat box present on the extreme right of the main page.
      • Next, select a tab from the given options which is most relevant to your query or issue.
      • For eg: To apply for a personal loan, select the ‘Looking for Loan’ tab. Next, choose ‘Personal Loan’ from the suggested list. Select the preferred type from the options. You will get all details and features of the selected loan type.
      • If your query doesn’t match the given tabs, type it in the question box given below the chat box. The most relevant answer to your query will be displayed. Continue with the process for more details.

    Tata Capital Personal Loan Customer Grievance Assistance

    In case, you don’t get a solution of your personal loan query, you can escalate it to next level where expert officials will help to resolve your concern. There are many stages of escalation and you will get assisted by them until you get the solution. The steps are as follows:

    • Go to the official website.
    • Click on ‘Contact Us’ and hold the mouse until the drop-down list appears.
    • Go to ‘Customer Grievances’ section and choose ‘Consumer Finance’.
    • Here you will find ‘Level 1’ to ‘Level 5’ tabs. Start with ‘Level- 1’.

    Level 1In this basic level of grievance redressal either call the toll-free customer care number 180 209 6060 or write about your queries on customercare@tatacapital.com. You will receive a response from the Senior Customer Redressal Officer within 3 business days.

    Level 2In case of dissatisfaction with Level 1 resolution, you can escalate the complaint to the next level. Enter your ‘Level 1 Complaint Number’ and click ‘Submit’. A Customer Redressal Officer will contact you within 4 working days. Check the status through the ‘Track Complaint’ tab.

    Level 3If the resolution doesn’t serve your purpose, you can take the complaint to Level 3 by submitting theLevel 1 Complaint Number’ in the box. In response, the Senior Customer Redressal Officer will get in touch with you within 3 business days.

    Level 4If you want to escalate the complaint to next level, go to the ‘Level 4’ tab and key in your ‘Level 1 Complaint Number’ and submit it. The Chief Customer Redressal Officer will address your query within 2 business days and try to provide an apt solution to your problem.

    Level 5

    In case your query remains unsolved even after following all the above-mentioned steps, you can directly approach the Reserve Bank of India through this address:

    The Reserve Bank of India,

    Department of Non-Banking Supervision,

    Mumbai Regional Office, 3rd Floor,

    Opp. Mumbai Central Railway Station,

    Byculla, Mumbai - 400 008

    Email id: dnbsmro@rbi.org.in

    Tata Capital being a customer-oriented organization, keeps the customers on top priority and this is why it has multiple platforms at various levels where the customers can get in touch with the officials and get a solution for their queries. The officials being approachable and friendly in nature, you will feel comfortable while sharing your concerns.

    Address queries via post or visit a Tata Capital branch

    You can also consider sending a mail to Tata Capital’s registered office. The address for which is:

    11th floor, Tower A

    Peninsula Business Park

    Ganpatrao Kadam Marg

    Lower Parel

    Mumbai 400013

    Alternatively, you can also visit your closest Tata Capital branch. You can use the branch locator on the website to determine which branch is closest to you.

    Submitting a complaint

    Step 1:If you have any complaints or concerns, contact the customer service centre by calling them on the toll-free number or sending them an email.

    Step 2:If your complaint is not satisfactorily resolved, visit the Tata Capital website and navigate to the customer grievances page. Choose the ‘Consumer Finance’ heading and proceed. You will be asked to enter the complaint number you would have received when you first registered a complaint. Once this is done, detail out your concern and send your complaint. This action will trigger a response from a customer redressal officer, who will help address your concern.

    Step 3:If the solution provided is not acceptable to you, navigate to the same form and enter the original complaint number under the ‘Level 3’ section. Detail out your complaint, the solutions provided so far, and why those solutions are unsatisfactory. Once this is submitted, a senior customer redressal officer will be assigned to help you solve your problem.

    Step 4:If the senior customer service redressal officer is unable to provide a solution that is satisfactory, you need to once again navigate to the customer grievances form. Under ‘Level 4’, enter the complaint number you received when you first registered a complaint and go on to detail your concern. Once submitted, your concern will be looked into by the chief customer redressal officer.

    Step 5:If all of these steps have been followed and yet you find that an adequate solution has not been found, you can contact the Reserve Bank of India at the following address:

    The Reserve Bank of India

    Department of Non-Banking Supervision

    Mumbai Regional Office, 3rd floor

    Opposite Mumbai Central Railway Station

    Byculla

    Mumbai 400 008

    Alternatively, you can send an email addressed to dnbsmro@rbi.org.in.

    The customer redressal process set out by Tata Capital is quite simple. Concerns can be raised easily at all stages. You can also visit any of their 200+ branches for more details regarding your personal loan.

    Tata Capital Customer Care Frequently Asked Questions(FAQs)

    1. I have feedback to provide the services of the company. Where can I do so?

    Ans: You can visit the official website of the bank and click on the “Contact Us” link found towards the bottom of the web page. Under the “Customer Testimonial Form” option, you will find a form that you can fill up and submit right away. You will have to provide a few personal details and rate the overall services of the bank. Then, you can write feedback about the services provided by the bank and then click on “Submit".

    2. How do I use the branch locator to find a Tata Capital branch near me?

    Ans: On the official website of Tata Capital, scroll to the bottom and find the “Branch Locator” link. Once you click on the link, you will be redirected to a page where you can enter the name of the state and city in which you are looking for the branch. The details of the branches in the area will be displayed immediately.

    3. How do I find out if there are any special offers available?

    Ans: When you visit the home page of Tata Capital, you can find a floating sidebar on the right-hand side named “Special Offers”. On clicking on “Special Offers”, you will get a pop-up in which you can enter your name and mobile number. Verify your mobile number and click on “Submit”. You will be provided with details about pre-approved offers soon.

    4. Can I apply for the loan online?

    Ans: Yes, Tata Capital has many online services including application. On the home page of the bank’s website, click on the name of the preferred loan and click on the blue-coloured “Apply Now” link visible in the drop-down.

    5. I have taken a loan from Tata Capital. Can I pay the EMI online?

    Ans: Tata Capital offers the “Quick Pay” facility wherein you can enter details about your loan account and make the payment in a few minutes. The “Quick Pay” option is available on the top right-hand side of the home page of the bank’s website.

    Personal Loan Customer Care by Banks

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