If you have any queries or confusions regarding your personal loan applied with Tata Capital, you can contact the amicable customer support team without any hesitation. The friendly executives are readily available to address your queries anytime during the day. If your query is not solved at the basic level, it will be escalated to various other stages where the company officials will directly talk to you and look into your matter until it gets resolved.
Customers can reach out to the Tata Capital support team through their exclusive customer care numbers. When you call in these numbers, the executives will get connected to you and take necessary measures to resolve your queries. Here are the details of the Tata Capital customer support numbers:
|Toll-free Number||1800 209 6060 (Available between 9 a.m. to 8 p.m. from Monday to Saturday).|
|Non-Toll-free Number||91 22 6745 9000 (Available on all working days from Monday to Saturday).|
|Fax Number||91 22 6610 6722|
Note: If you don’t want to call the customer care executives or in case the helpline numbers are not reachable, you can send out a fax to them immediately stating your concerns. Just write down your query in a document and send a scanned copy on the Fax number given above. When the executives will receive your message, they will get back with a solution.
Customers can reach out to the officials regarding any doubt or clarifications through the email support provided by the company. Write your queries to the following email addresses:
Tata Capital has an online customer support for both its new as well as existing customers. Here are the steps to get in touch with them through the online system:
For Existing Personal Loan Customers
For New Personal Loan Customers
Disclaimer: In case you fail to locate the ‘Tata Capital Customer Care’ section on the website, you can search for it directly through popular search engines and can visit this page.
You can request a call back from the representatives by clicking on the ‘Request a Callback’ tab present on the top of the main page. A Tata Capital customer support representative will call you anytime soon to listen to your queries regarding a personal loan.
Tata Capital has come up with a virtual chatting system powered by a virtual agent or VA machine on its website. Through this live chatbot, you can ask your personal loan queries online and get instant replies. Here is the detailed process to use this tool:
In case, you don’t get a solution of your personal loan query, you can escalate it to next level where expert officials will help to resolve your concern. There are many stages of escalation and you will get assisted by them until you get the solution. The steps are as follows:
In this basic level of grievance redressal either call the toll-free customer care number 180 209 6060 or write about your queries on email@example.com. You will receive a response from the Senior Customer Redressal Officer within 3 business days.
In case of dissatisfaction with Level 1 resolution, you can escalate the complaint to the next level. Enter your ‘Level 1 Complaint Number’ and click ‘Submit’. A Customer Redressal Officer will contact you within 4 working days. Check the status through the ‘Track Complaint’ tab.
If the resolution doesn’t serve your purpose, you can take the complaint to Level 3 by submitting the ‘Level 1 Complaint Number’ in the box. In response, the Senior Customer Redressal Officer will get in touch with you within 3 business days.
If you want to escalate the complaint to next level, go to the ‘Level 4’ tab and key in your ‘Level 1 Complaint Number’ and submit it. The Chief Customer Redressal Officer will address your query within 2 business days and try to provide an apt solution to your problem.
In case your query remains unsolved even after following all the above-mentioned steps, you can directly approach the Reserve Bank of India through this address:
The Reserve Bank of India,
Department of Non-Banking Supervision,
Mumbai Regional Office, 3rd Floor,
Opp. Mumbai Central Railway Station,
Byculla, Mumbai - 400 008
Email id: firstname.lastname@example.org
Tata Capital being a customer-oriented organization, keeps the customers on top priority and this is why it has multiple platforms at various levels where the customers can get in touch with the officials and get a solution for their queries. The officials being approachable and friendly in nature, you will feel comfortable while sharing your concerns.