Multiple banks. Different interest rates. Call it a "conflict of interest".
  • Personal Loan BYTES FROM OUR KITCHEN

    Tata Capital Customer Care Number

    If you have any queries or confusions regarding your personal loan applied with Tata Capital, you can contact the amicable customer support team without any hesitation. The friendly executives are readily available to address your queries anytime during the day. If your query is not solved at the basic level, it will be escalated to various other stages where the company officials will directly talk to you and look into your matter until it gets resolved.

    Tata Capital Customer Care for Product Assistance

    Customers can reach out to the Tata Capital support team through their exclusive customer care numbers. When you call in these numbers, the executives will get connected to you and take necessary measures to resolve your queries. Here are the details of the Tata Capital customer support numbers:

    Toll-free Number 1800 209 6060 (Available between 9 a.m. to 8 p.m. from Monday to Saturday).
    Non-Toll-free Number 91 22 6745 9000 (Available on all working days from Monday to Saturday).
    Fax Number 91 22 6610 6722

    Note: If you don’t want to call the customer care executives or in case the helpline numbers are not reachable, you can send out a fax to them immediately stating your concerns. Just write down your query in a document and send a scanned copy on the Fax number given above. When the executives will receive your message, they will get back with a solution.

    Tata Capital Personal Loan Email Support

    Customers can reach out to the officials regarding any doubt or clarifications through the email support provided by the company. Write your queries to the following email addresses:

    • For All Customers: contactus@tatacapital.com
    • For Existing Customers: customercare@tatacapital.com

    Tata Capital Personal Loan Customer Support Online

    Tata Capital has an online customer support for both its new as well as existing customers. Here are the steps to get in touch with them through the online system:

    For Existing Personal Loan Customers

    • Visit the official website of Tata Capital.
    • Go to the ‘Tata Capital Customer Care’ section.
    • Click on the ‘Customer Service’ tab from the options.
    • Provide your first name and last name in the given spaces on the form.
    • Enter your registered mobile number and email Id in the allotted boxes.
    • Under the ‘Product’ tab, select ‘Personal loan’ from the pop-up window.
    • Mention your loan ‘Contract Number/Folio Number’ in the allotted box.
    • Next, clearly state your queries or concerns in the ‘Comments’ section.
    • Hit ‘Submit’ button when done. The concern will be addressed soon.

    For New Personal Loan Customers

    • Go to the registered website of the company.
    • Next, find out ‘Tata Capital Customer Care’ section.
    • Locate the ‘Apply Now’ tab from the list and click it open.
    • Enter your full name correctly in the box against ‘Name’ in the form.
    • Key in your active mobile number and email Id in the given spaces.
    • Select your city from the drop-down list under the ‘City’ tab.
    • From the ‘Product’ list choose ‘Personal Loan’.
    • Next, select ‘Yes’ if you are already a customer, otherwise choose ‘No’.
    • Recheck the particulars and press on ‘Submit’.

    Disclaimer: In case you fail to locate the ‘Tata Capital Customer Care’ section on the website, you can search for it directly through popular search engines and can visit this page.

    Tata Capital Personal Loan Customer Care Tools

    1. Request A Call Back
    2. You can request a call back from the representatives by clicking on the ‘Request a Callback’ tab present on the top of the main page. A Tata Capital customer support representative will call you anytime soon to listen to your queries regarding a personal loan.

    3. Give A Feedback
      • At first, log into the official website.
      • Then go to the ‘Contact Us’ section and click on ‘Feedback’ from the drop-down list.
      • In this page, you need to answer the given questions as per your experience with the company.
      • Next, rate the services and experiences that you have taken from Tata Capital based on your true experiences.
      • Use the ‘Suggestion’ box to share your feedback or suggestions about Tata Capital personal loan.
      • Click ‘Submit’ when you are done.
    4. Tata Capital Virtual Chat
    5. Tata Capital has come up with a virtual chatting system powered by a virtual agent or VA machine on its website. Through this live chatbot, you can ask your personal loan queries online and get instant replies. Here is the detailed process to use this tool:

      • Click open the chat box present on the extreme right of the main page.
      • Next, select a tab from the given options which is most relevant to your query or issue.
      • For eg: To apply for a personal loan, select the ‘Looking for Loan’ tab. Next, choose ‘Personal Loan’ from the suggested list. Select the preferred type from the options. You will get all details and features of the selected loan type.
      • If your query doesn’t match the given tabs, type it in the question box given below the chat box. The most relevant answer to your query will be displayed. Continue with the process for more details.

    Tata Capital Personal Loan Customer Grievance Assistance

    In case, you don’t get a solution of your personal loan query, you can escalate it to next level where expert officials will help to resolve your concern. There are many stages of escalation and you will get assisted by them until you get the solution. The steps are as follows:

    • Go to the official website.
    • Click on ‘Contact Us’ and hold the mouse until the drop-down list appears.
    • Go to ‘Customer Grievances’ section and choose ‘Consumer Finance’.
    • Here you will find ‘Level 1’ to ‘Level 5’ tabs. Start with ‘Level- 1’.

    Level 1

    In this basic level of grievance redressal either call the toll-free customer care number 180 209 6060 or write about your queries on customercare@tatacapital.com. You will receive a response from the Senior Customer Redressal Officer within 3 business days.

    Level 2

    In case of dissatisfaction with Level 1 resolution, you can escalate the complaint to the next level. Enter your ‘Level 1 Complaint Number’ and click ‘Submit’. A Customer Redressal Officer will contact you within 4 working days. Check the status through the ‘Track Complaint’ tab.

    Level 3

    If the resolution doesn’t serve your purpose, you can take the complaint to Level 3 by submitting theLevel 1 Complaint Number’ in the box. In response, the Senior Customer Redressal Officer will get in touch with you within 3 business days.

    Level 4

    If you want to escalate the complaint to next level, go to the ‘Level 4’ tab and key in your ‘Level 1 Complaint Number’ and submit it. The Chief Customer Redressal Officer will address your query within 2 business days and try to provide an apt solution to your problem.

    Level 5

    In case your query remains unsolved even after following all the above-mentioned steps, you can directly approach the Reserve Bank of India through this address:

    The Reserve Bank of India,

    Department of Non-Banking Supervision,

    Mumbai Regional Office, 3rd Floor,

    Opp. Mumbai Central Railway Station,

    Byculla, Mumbai - 400 008

    Email id: dnbsmro@rbi.org.in

    Tata Capital being a customer-oriented organization, keeps the customers on top priority and this is why it has multiple platforms at various levels where the customers can get in touch with the officials and get a solution for their queries. The officials being approachable and friendly in nature, you will feel comfortable while sharing your concerns.

    Personal Loan Reviews

    • Tata capital Personal Loan
      "Not proper information about Processing fees & Pre closure ."
      0.5 1.0/5 "Really Bad"
      TATA capital given fake information about processing fees . Initially , they informed me no processing fees after that they charged me around Rs 3000 /- as a processing fees. If it is applicable , I would have chosen some other bank for my loan . Even Pre closure and post closure charge was there in Tata capitals .
      Was this review helpful? 0
      , bangalore
      Reviewed on Mar 23, 2019
    • Tata capital Personal Loan
      "Need loan amount with in 48-72 hrs of time . "
      0.5 4.0/5 "Great!"
      TATA capitals peoples were helpful and coordinative .But they are taking some extra time from the bank side for crediting my amount . I am satisfied with their service .Okay with the interest rate for another 36 months .In the future also , I am thought of taking from them .
      Was this review helpful? 0
      , new delhi
      Reviewed on Mar 23, 2019
    • Tata capital Personal Loan
      "Rate is higher than the qotation"
      0.5 5.0/5 "Blown Away!"
      My loan has been taken with TATA CAPITAL . The tenure period is 2 year and the services which has been provided through this bank is good . The loan amount what i applied is 500000 and i got the same . The rate of interest is 13% which is very high . Easy process .
      Was this review helpful? 0
      , mumbai
      Reviewed on Mar 23, 2019
    • Tata capital Personal Loan
      "Good service"
      0.5 5.0/5 "Blown Away!"
      My personal loan was taken with TATA CAPITAL . I am really happy the way they treat their customers on the basis of the transactions. Overall it has been a smooth experience. There is no hidden charges with this bank . Customer support is good . I applied for 400000 but i just got 300000 .
      Was this review helpful? 0
      , mumbai
      Reviewed on Mar 23, 2019
    • Tata capital Personal Loan
      "Need immediate response for Loan disbursement "
      0.5 5.0/5 "Blown Away!"
      My Major issue with the Tata capital is they taken 25 days for sanctioning my personal loan amount . A very long time made me to wait .I am Totally disagreed with the customer response . There is no proper follow up and no one there to inform the status of the loan .
      Was this review helpful? 0
      , new delhi
      Reviewed on Mar 23, 2019
    • Tata capital Personal Loan
      "Good Service"
      0.5 3.0/5 "Satisfactory"
      I have met Tata Capital Agent and applied for Tata Capital Personal Loan.The agent clearly explained the process .The rate of interest was nominal and the processing fee was nominal .The loan amount was sufficient as well .I have applied for the loan amount of 3 lakhs for the tenure of 3 years. While submitting the documents also not yet faced any issues.The Overall Service is Good .
      Was this review helpful? 0
      , vijayawada
      Reviewed on Mar 23, 2019
    • Tata capital Personal Loan
      "EXCELLENT"
      0.5 5.0/5 "Blown Away!"
      I have applied for the personal loan with the TATA CAPITAL LIMITED they have offered with the ten lakhs rupees of loan amount also with lesser rate of interest which was 1.5% than others. The documentation process was simple and it is smooth also it is using from last few months. The duration is for 4 years to repay the loan.
      Was this review helpful? 0
      , new delhi
      Reviewed on Mar 22, 2019
    • Tata capital Personal Loan
      "EXCELLENT"
      0.5 5.0/5 "Blown Away!"
      There is no particular reason for taking the personal loan with the TATA CAPITAL LIMITED. The documentation process was simple and i got the loan within 15days. The loan amount was good and i got the loan on time, also it is satisfactory with this loan.
      Was this review helpful? 0
      , bangalore
      Reviewed on Mar 22, 2019
    • Tata capital Personal Loan
      "Experience is good"
      0.5 5.0/5 "Blown Away!"
      It was a easy process with Tata capital for the persona loan. The customer support is good and I received the loan on the same day they committed. The loan amount was as needed. I am not sure on the interest rate. The processing charges is nominal. In all good.
      Was this review helpful? 0
      , mumbai
      Reviewed on Mar 22, 2019
    • Tata capital Personal Loan
      "Excellent Service"
      0.5 5.0/5 "Blown Away!"
      The experience i had with this loan has been good and there was no difficulty in the process. They had offered me with a lesser interest rate and the charges which they had made has not been high. I was happy with the customer support team response as well.
      Was this review helpful? 0
      , chennai
      Reviewed on Mar 22, 2019
    • Tata capital Personal Loan
      "GOOD"
      0.5 4.0/5 "Great!"
      The rate of interest was lesser when compared to the others so i have taken the personal loan with the TATA CAPITAL LIMITED. The documentation process was good and i got the loan within 10-15 days, i got the good loan amount which is sufficient.
      Was this review helpful? 0
      , bangalore
      Reviewed on Mar 22, 2019
    • Tata capital Personal Loan
      "Easy process"
      0.5 5.0/5 "Blown Away!"
      My personal loan is with Tata capital and the process was on time. They processed my loan on time and the loan was as per my requirement. The rate of interest is around 11.75% with a zero processing fee. The customer support and response is good in all.
      Was this review helpful? 1
      , chennai
      Reviewed on Mar 22, 2019
    • Tata capital Personal Loan
      "Services has to get improvised"
      0.5 3.0/5 "Satisfactory"
      The process has not been good and the interest rate with them was around 10.9% which was quite high where the other banks had offered me with lesser interest rate. They had collected the documents on time as well. But i recommend them to provide Personal loan to the people who are working in proprietorship as well.
      Was this review helpful? 0
      , mumbai
      Reviewed on Mar 22, 2019
    • Tata capital Personal Loan
      "Excellent Service"
      0.5 5.0/5 "Blown Away!"
      When i saw the details with them i felt it as a good option and it was a good offer. The process in getting this loan was pretty good and the loan amount which they had provided has been sufficient, the interest rate and charges with them had been nominal and there was no issues faced with the services of them.
      Was this review helpful? 0
      , bangalore
      Reviewed on Mar 22, 2019
    • Tata capital Personal Loan
      "Satisfactory"
      0.5 4.5/5 "Excellent!"
      I have taken my personal loan from Tata Capital Ltd. The interest could be better but it was fine. There was no processing which i liked it. The documents are submitted online. The time taken was average for the disbursement. The tenure is 2 years. There was charges for pre closure.
      Was this review helpful? 0
      , new delhi
      Reviewed on Mar 22, 2019
    • Tata capital Personal Loan
      "Good Loan Experience"
      0.5 4.0/5 "Great!"
      The documents process was hassle free, during the process I went to out of station again I contact the Tata Capital executive and I submitted the paper. The loan got approved within two weeks of time, the loan amount was satisfied. They just taken Rs.600 from the amount of Rs. 2 lakhs.
      Was this review helpful? 0
      , bangalore
      Reviewed on Mar 21, 2019
    • Tata capital Personal Loan
      "Recommendable Loan product"
      0.5 5.0/5 "Blown Away!"
      I think Tata Capital is giving quite reasonable interest and they have part payment option its very interesting. They done the follow up on the documentation I am very happy about it, its really super fast. I took the amount of Rs. 6 lakhs its fine.
      Was this review helpful? 0
      , bangalore
      Reviewed on Mar 21, 2019
    • Tata capital Personal Loan
      "Better"
      0.5 4.0/5 "Great!"
      It was fine with TATA CAPITAL LTD. The interest rate was nominal and the processing fee was very less. The loan amount was sufficient and they delivered the loan within a week. The documents are collected by the executive. The loan duration is 3 years.
      Was this review helpful? 0
      , chennai
      Reviewed on Mar 21, 2019
    • Tata capital Personal Loan
      "Good service"
      0.5 5.0/5 "Blown Away!"
      I got the loan immediately from Tata Capital. The interest rate is bit high when compared to other banks. The processing fee was zero. I have applied for 3L and they have credited 2,97,520 rupees. They have taken the interest from the loan amount. The loan duration is 2 years.
      Was this review helpful? 0
      , chennai
      Reviewed on Mar 21, 2019
    • Tata capital Personal Loan
      "Very Good Service"
      0.5 4.0/5 "Great!"
      I decided to gohead with TATA Capital since offered me a zero processing charges, the process has also been good where it has taken just five days to complete. The loan amount has been sufficient and the interest rate with them was around 13% which was quite nominal when compared with the other banks.
      Was this review helpful? 0
      , mumbai
      Reviewed on Mar 21, 2019
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