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  • Bank of Baroda Personal Loan Customer Care Numbers

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  • The 24x7 toll-free customer care numbers for Bank of Baroda are 1800 258 4455 and 1800 102 4455. For customers of financial inclusion schemes, the dedicated toll-free number is 1800 102 7788 (calls can be made between 6 a.m. and 10 p.m.). Customers from overseas locations can dial +91 79 49044100 or +91 79 23604000 to get clarifications for all their queries.

    Bank of Baroda Loan Customer Care Numbers

    The bank has toll-free numbers for all kinds of phone banking services and other consumer queries. If you have a query or a complaint, you can contact the phone banking executive and raise a service request. When you contact Bank of Baroda using these numbers, there will be no charge for the call.

    An efficient customer support is the cornerstone of every successful banking enterprise, and Bank of Baroda exemplifies the statement with its multitude of services. Bank of Baroda allows a number of activities, both online and offline, for customers to voice out their concerns and to enhance banking services. The bank also has a dedicated customer support platform for members of Pradhan Mantri Jan Dhan Yojna (PMJDY) and other financial inclusion schemes.

    Online complaint management system 

    This is another method created by the bank to receive consumer complaints. Here, customers have to visit the online portal to provide their complaints or suggestions to the bank. The step-by-step instructions for accessing the portal are listed as follows: 

    • Visit the official website of the bank at https://www.bankofbaroda.com/. 
    • On the homepage, click on the downward arrow button at the bottom of the page. 
    • Once you have found the list of services at the bottom of the page, click on ‘Online Complaints/Feedback/SGRS’. 
    • On the resulting page, you can find different options like ‘Submit Complaint’, ‘Provide Suggestion’, ‘Provide Feedback’, etc. 
    • Click on the respective links to provide your suggestion or complaint to the bank. 
    • If you want to raise a complaint, you need to provide your basic details like account type, account number, complaint type, etc. 
    • Once you have raised the complaint or feedback, you can wait for the bank to proceed with the resolution process. 

    Grievance redressal 

    Bank of Baroda’s grievance redressal process has specific levels of escalation given as follows: 

    Level 1 : In the first level, you contact the customer service department using the above-mentioned ways. You can either use the toll-free number or the online portal to air your complaints or queries to the bank. 

    Level 2 : If your complaint or query is not satisfactorily resolved during the first stage, you may escalate it to the Regional Level using the online complaint management system. Here, you need to provide your unique tracker ID to resolve your complaint. 

    Level 3 : If your complaint or query is still not satisfactorily resolved, you may escalate it to the zonal level using the unique tracker ID given at level 1 of the complaint. This can also be done using the online complaint management system or through the contact centre. 

    Level 4 : If you are not satisfied even after Level 3, you may escalate the issue further to the Principal Nodal Officer of Bank of Baroda. You may write to the Principal Nodal Officer using the email ID: gm.ops.ho@bankofbaroda.com. 

    Contact address & phone number: 

    General Manager (Operations & Services) 

    Bank of Baroda, Head Office,  

    Baroda Bhavan, R C Dutt Road,  

    Alkapuri, Baroda - 390007, (Gujarat) India. 

    Phone: (0265) 2316792 

    Other customer services by Bank of Baroda 

    NRI Services: Bank of Baroda has a separate helpline for its NRI customers. Customers from overseas locations can use the following numbers to reach out to the bank: 

    +91 79-49044100 

    +91 79-23604000 

    Missed call services: Customers of Bank of Baroda can use the missed call services offered by the bank to enquire about their account balances or request a mini statement. These services can be accessed by giving a missed call (using the registered mobile number) to the following numbers: 

    Balance Inquiry: 84680 01111 

    Mini Statement: 84680 01122 

    Head office and corporate centre 

    Head Office: 

    Bank of Baroda 

    Baroda Bhavan 

    7th Floor, R.C. Dutt Road, 

    Vadodara-390 007, (Gujarat) India. 

    Phone No.: (0265) 2316792 

    Email: gm.ops.ho@bankofbaroda.com 

    Corporate Centre: 

    Bank of Baroda, 

    Baroda Corporate Centre, Plot No. C-26, Block G, 

    Bandra Kurla Complex, Bandra (East), Mumbai 400051 

    Phone No.: (022) 6698 5000-04 

    Fax No.: (022) 2652 3500 

    Public Information Centres of Bank of Baroda

    The below table lists out the regional PICs of Bank of Baroda along with their contact information.

    Regional Office Address
    Bank of Baroda Corporate Centre Bank of Baroda, Baroda Corporate Centre, C-26, G Block, Bandra Kurla Complex, Bandra (E), Mumbai- 400051 Phone: 022 66985355 Email: dgm.pio@bankofbaroda.com
    Bihar Bank of Baroda, Anand Vihar, Third Floor, West Boring Canal Road, Patna- 800001 Phone: 0612 2557219 Email: rm.bihar@bankofbaroda.com
    Jharkhand Bank of Baroda Building, Surya Bhawan, Main Road, Bistupur, Jamshedpur- 831001 Phone: 0657 2249391, 2249410 Email: rm.jharkhand@bankofbaroda.com
    Muzaffarpur Bank of Baroda, Anand Vihar, Third Floor, West Boring Canal Road, Patna- 800001 Phone: 0621 2244041 Email: rm.muzaffarpur@bankofbaroda.com
    Odissa Bank of Baroda, Ispat Bhawan, Vidyut Marg, Unit VI, Bhubaneswar- 751001 Phone: 0674 2392215 Email: rm.orissa@bankofbaroda.com
    Sambalpur Phone: 0621 2244041 Email: rm.sambalpur@bankofbaroda.com
    Purnea Email: rm.purnea@bankofbaroda.com
    Kolkata Zone Bank of Baroda, 5th & 6th floor, Baroda Tower, GN Block, Plot- 38/2, Salt Lake Sec. V, Kolkata- 700091 Phone: 033 23401500 Email: dyzm.ez@bankofbaroda.com
    Kolkata Metro Region Bank of Baroda, 4th Floor, Baroda Tower, GN Block, Plot- 38/2, Salt Lake Sec. V, Kolkata- 700091 Phone: 033 23401500 Email: rm.kolkatametro@bankofbaroda.com
    Greater Kolkata & ANI Region Bank of Baroda, 3rd Floor, Baroda Tower, GN Block, Plot- 38/2, Salt Lake Sec. V, Kolkata- 700091 Phone: 033 23401431, 23576212 Email: rm.greaterkolkata@bankofbaroda.com
    West Bengal and Sikkim Region Bhangakuthi, G T Road, Burdwan, West Bengal- 713101 Phone: 0342 2658283 Email: rm.wbengalsikkim@bankofbaroda.com
    North East Region Bank of Baroda, G S Road, Bhangagarh, Guwahati- 781005 Phone: 0361 2456124 Email: rm.northeast@bankofbaroda.com
    Mumbai Zone Bank of Baroda, 3, Walchand Hirachand Marg, Ballard Pier, Near Green Gate, Mumbai- 400001 Phone: 022 22612637
    Mumbai Metro East Region Bank of Baroda, Mumbai Metro East Region, 1st Floor, A-Wing, Devdarshan Buidling, Station Road, Bhandup West, Mumbai- 400078 Phone: 022 25969934 Email: rm.mumbaimetroe@bankofbaroda.com
    Mumbai Metro North Region Bank of Baroda, Mumbai Metro North Region, Baroda House, Dewan Shopping Centre, 3rd Floor, S.V. Road, Jogeshwari West, Mumbai- 400102 Phone: 022 26792871 Email: rm.mumbaimetron@bankofbaroda.com
    Mumbai Metro South Region Bank of Baroda, Mumbai Metro South Region, Bank of Baroda Building, Ground Floor, 3, Walchand Hirachand Marg, Ballard Pier, Near Green Gate, Mumbai- 400001 Phone: 022 22614706, 22614707 Email: rm.mumbaimetros@bankofbaroda.com
    Mumbai Metro Central Region Bank of Baroda, Mumbai Metro Central Region 1st Floor, Shopping Arcade 233-234, Bellasis Road, Nagpada, Mumbai- 400008 Phone: 022 23023247, 23023235 Email: rm.mumbaimetroc@bankofbaroda.com
    Ahmedabad Zone Bank of Baroda Towers, 6th Floor Opp. Law Garden, Ellisbridge, Ahmedabad- 380006 Phone: 079 26473172 Email: dgm.ngz@bankofbaroda.com
    Ahmedabad City Region Bank of Baroda Towers, 3rd Floor Opp. Law Garden, Ellisbridge, Ahmedabad- 380006 Phone: 079 26473135 Email: rm.ahmedabadcity@bankofbaroda.com
    Anand Region Bank of Baroda, Kishore Plaza, 2nd Floor, P.B. No. 91, B Wing, Near Krishna Housing Society, Anand- 388001 Phone: 02692 268803 Email: rm.anand@bankofbaroda.com
    Jamnagar Region Bank of Baroda, 1st Floor, Manoj Chambers, Summair Club Road, Jamnagar- 361005 Phone: 0288 2554804 Email: rm.jamjuna@bankofbaroda.com
    Mehsana Region Bank of Baroda, Mehsana Region, Regional Office, Devasya Plaza, Radhanpur Road, Mehsana- 384002 Phone: 02762 256855 Email: rm.mehsana@bankofbaroda.com
    Rajkot Region Bank of Baroda, P.B. No. 134, M.G Road, Near GPO, Rajkot- 360001 Phone: 0281 2232281 Email: rm.rajkot@bankofbaroda.com
    Kutch Region Bank of Baroda Regional Office, Kutch, 1st Floor, Dhanraj Building, College Road, Bhuj- 370001 Phone: 02832 229712 Email: rm.kutch@bankofbaroda.com
    Gandhinagar rm.gandhinagar@bankofbaroda.com
    Baroda Zone Bank of Baroda, Suraj Plaza-III, 6th Floor, Sayajiganj, Maganwadi, Baroda- 390005 Phone: 0265 3966606 Email: dgm.sgz@bankofbaroda.com
    Navsari Region Navsari Region, 1st Floor, Nandini Complex, Opp. Daboo Hospital, Sayaji Road, Navsari- 396445 Phone: 02637 234011 Email: rm.navsari@bankofbaroda.com
    Baroda Region Bank of Baroda, 5th Floor, Suraj Plaza-III, Sayajiganj, Baroda- 390005 Phone: 0265 2361026 Email: rm.baroda@bankofbaroda.com
    Bharuch Region Bank of Baroda, Hotel Skyline Building, Old N.H. No. 8, Bharuch- 392002 Phone: 02642 245394 Email: rm.bharuch@bankofbaroda.com
    Bulsar Region Bank of Baroda, Mahalaxmi Towers, Tithal Road, Bulsar- 396001 Phone: 02632 253074 Email: rm.bulsar@bankofbaroda.com
    Panchmahal Region Bank of Baroda, Kalindi-1, Mahavir Jain Society, Near S.T. Depot, Godhra- 389001 Phone: 02672 242587 Email: rm.panchmahal@bankofbaroda.com
    Surat Region Bank of Baroda, Saifee Building, P.B. No. 28, 3rd Floor, Dutch Road, Nanpura, Surat- 395001 Phone: 0261 2471211, 2460783 Email: rm.surat@bankofbaroda.com
    Pune Zone Bank of Baroda, Sharda Centre, West Wing, 2nd Floor, Kahaire Path, 11/1 Erandwane, Pune- 411004 Phone: 020 25937101
    Goa & West Mahrashtra Region Bank of Baroda, Plaza Chambers, 4th Floor, Dr.Atmaram Borkar Road, Panaji, Goa- 403001 Phone: 0832 2224003 Email: rm.goawm@bankofbaroda.com
    Nagpur Region Bank of Baroda, P.B. No. 310, West High Court Road, Dharampeth, Nagpur- 440010 Phone: 0712 2527466 Email: rm.nagpur@bankofbaroda.com
    Pune Region Bank of Baroda, Sharda Centre, 2nd Floor, Kahaire Path, 11/1 Erandwane, Pune- 411004 Phone: 020 25937201 Email: rm.pune@bankofbaroda.com
    Aurangabad Region Bank of Baroda, Plot No. 8, Sector E-1, N-5, Town Center, Connaught Market, CIDCO, Aurangabad- 431003 Phone: 0240 2477561/62/64 Email: rm.aurangabad@bankofbaroda.com
    Bhopal Zone Bank of Baroda, Plot No. 202, Zone-I, Ganga Jamuna Complex, Maharana Pratap Nagar, Bhopal- 462011 Phone: 0755 4252643
    Jabalpur rm.jabalpur@bankofbaroda.com
    Bhopal Region Bank of Baroda, Plot No. 202, Zone-I, Ganga Jamuna Complex, Maharana Pratap Nagar, Bhopal- 462011 Phone: 0755 2556274/ 4278855 Email: rm.bhopal@bankofbaroda.com
    Indore Region Bank of Baroda, Plot No. 12, RC, Scheme No. T 34, Nipania, Indore- 452010 Phone: 0731 2437001 Email: rm.indore@bankofbaroda.com
    Raipur Region Bank of Baroda, Jeevan Prakash LIC Building, Jivan Bima Marg, Pandri, Raipur- 492004 Phone: 0771 4057595 Email: rm.raipur@bankofbaroda.com
    Northern Zone Bank of Baroda, Bank of Baroda Building, 8th Floor,16, Sansad Marg, New Delhi- 110001 Phone: 011 23441601/1602 Email: dzh.nz@bankofbaroda.com
    Chandigarh Region Bank of Baroda, P.B. No. 68, 1st Floor, Sector- 17B, Chandigarh- 160 017 Phone: 0172 2701617 Email: rm.chandigarh@bankofbaroda.com
    Delhi Metro-I Region Bank of Baroda, Bank of Baroda Building, 12th Floor,16, Sansad Marg, New Delhi- 110001 Phone: 011 23319192 Email: rm.delhimetro1@bankofbaroda.com
    Delhi Metro-II Region Bank of Baroda, Bank of Baroda Building, 11th Floor,16, Sansad Marg, New Delhi- 110001 Phone: 011 23725127 Email: rm.delhimetro2@bankofbaroda.com
    P & JK , Jalandhar Region Bank of Baroda, 1st Floor, 24, Vijay Nagar, Football Chowk, Jalandhar- 144002 Phone: 0181 2404017 Email: rm.pjkr@bankofbaroda.com
    Indraprastha Region Bank of Baroda Building, 6th Floor, 16, Sansad Marg, New Delhi- 110001 Phone: 011 22227701 Email: rm.indraprastha@bankofbaroda.com
    Karnal Region Bank of Baroda, Regional Office Karnal, Opp. Deventure Hotel, Namaste Chowk, Karnal-132001 Phone: 0184 2253305 Email: rm.karnal@bankofbaroda.com
    Rajasthan Zone Bank of Baroda, 4th Floor, Anand Bhavan, S.C. Marg, Jaipur- 302001 Phone: 0141 2378461
    Ajmer Region Bank of Baroda, 241, Ana Sagar Circle Road, Vaishali Nagar, Ajmer- 305001 Phone: 0145 2642470/ 2343593 Email: rm.ajmer@bankofbaroda.com
    Jaipur Region Bank of Baroda, 4th Floor, Anand Bhavan, S.C. Marg, Jaipur- 302001 Phone: 0141 2378325 Email: rm.jaipur@bankofbaroda.com
    Jodhpur Region Bank of Baroda, 84/87, First Floor, Manji ka Hattha, Paota, Jodhpur-342006 Phone: 0291 2550084 Email: rm.jodhpur@bankofbaroda.com
    Udaipur Region Bank of Baroda, 3-B-1, Hazareshwar Mahadeo Colony, P.B. 15, Udaipur- 313001 Phone: 0294 2428082, 2426889 Email: rm.udaipur@bankofbaroda.com
    Bharatpur Region Bank of Baroda, 4th Floor, Anand Bhavan, S.C. Marg, Jaipur- 302001 Phone: 05644 220231 Email: rm.bharatpur@bankofbaroda.com
    Kota Region Bank of Baroda, First Floor, Swagat Market, Arya Samaj Road, Rampura Bazar, Kota- 324 006 Phone: 0744 2440681 Email: rm.kota@bankofbaroda.com
    Bikaner Region Bank of Baroda Regional Office, 1st Floor, Gulab Height, Opp. Akashwani, Jaipur Road, Bikaner- 334001 Phone: 0151 2231015 Email: rm.bikaner@bankofbaroda.com
    Bengaluru Zone Bank of Baroda, 3rd Floor, Nitesh Lexington Avenue, 72, Brigade Road, Bangalore- 560025 Phone: 080 25130700
    Telangana Regional Bank of Baroda, 3-6-26/26, Tirumala Estates, 3rd Floor, Himayat Nagar, Hyderabad- 500029 Phone: 040 23421601/02 Email: rm.ap@bankofbaroda.com
    AP Region Bank of Baroda, 10-1-444/10 & 11,Peejay Plaza, 3rd Floor, VIP Road, Opp. Hotel Tycoon, Visakhapatnam- 530003 Phone: 0891 2576005 Email: rm.vis@bankofbaroda.com
    Karnataka Region Bank of Baroda, 3rd Floor, H.J.S Chambers, 26, Richmond Road, Bangalore- 560025 Phone: 080 22220190 Email: rm.karnataka@bankofbaroda.com
    Vijayawada Region rm.vijayawada@bankofbaroda.com
    Hubli Region rm.hubli@bankofbaroda.com
    Tamil Nadu & Kerala Zone Bank of Baroda, Baroda Pride, New No. 41 , Luz Church Road, Mylapore, Chennai- 600004
    Chennai Metro Region Bank of Baroda, 1st Floor, 90, C.P. Ramaswamy Road, Alwarpet, Chennai- 600018 Phone: 044 23454219 Email: rm.chennaimetro@bankofbaroda.com
    Kerala Region Bank of Baroda, Vasudev Building, T.D. Road, Ernakulam- 682011 Phone: 0484 4027901 Email: rm.kerala@bankofbaroda.com
    Tamil Nadu Region Bank of Baroda, 82, Bank Road, 3rd Floor, Opp. Railway Station, Coimbatore- 641018 Phone: 0422 2303735 Email: rm.tamilnadu@bankofbaroda.com
    Madurai Region Bank of Baroda, 82, First Floor, Bank Road, Coimbatore- 641018 Phone: 0422 2301252 Email: rm.madurai@bankofbaroda.com
    Lucknow Zone Bank of Baroda, Baroda House, 3rd Floor, V-23, Vibhuti Khand, Gomti Nagar, Lucknow- 226010 Email: dzh.upu@bankofbaroda.com
    Faizabad Region Bank of Baroda, Baroda House, Plot No. 854, Shiva Place, Devkali Bypass Chauraha, Faizabad- 224001 Phone: 05278 244531 Email: rm.faizabad@bankofbaroda.com
    Allahabad Region Bank of Baroda, Dwarka Bhavan, 19-A, Tagore Town, Allahabad- 211002 Phone: 0532 2465984 Email: rm.allahabad@bankofbaroda.com
    Raebareli Region Bank of Baroda, Malikmau (Sultanpur Road), Raebareli- 229001 Email: rm.raebareli@bankofbaroda.com
    Kanpur Region Bank of Baroda, 118/330, Kaushalpuri, Gumti No.5, Kanpur- 208012 Phone: 0512 2215655/2221111 Email: rm.kanpur@bankofbaroda.com
    Lucknow Region Bank of Baroda,2nd Floor, V-23 Vibhuti Khand, Gomti Nagar, Lucknow- 226010 Phone: 0522 2208102 Email: rm.lucknow@bankofbaroda.com
    Varanasi Region Bank of Baroda, 177/1, Assi Road, Lanka, Varanasi- 221005 Phone: 0542 2366349 Email: rm.varanasi@bankofbaroda.com
    Sultanpur Region Bank of Baroda, Malikmau, Sultanpur Road, Raebareli- 229010 Phone: 05946 282065 Email: rm.sultanpur@bankofbaroda.com
    Fatehpur Region rm.fatehpur@bankofbaroda.com
    Gorakhpur Region rm.gorakhpur@bankofbaroda.com
    Bareilly Zone Bank of Baroda, First Floor 129-D, Civil Lines, Bareilly- 243001
    Agra Region Bank of Baroda, 60/4, 3rd Floor, FCI Building, Sanjay Place, Agra- 282002 Phone: 0562 2850226 Email: rm.agra@bankofbaroda.com
    Dehradun Region Bank of Baroda, Pratap place 410, Indira Nagar Colony, Dehradun, Uttarakhand- 248001 Email: rm.dehradun@bankofbaroda.com
    Bareilly Region Bank of Baroda, Ground Floor, 129-D, Civil Lines, Bareilly- 243001 Phone: 0581 2421824 Email: rm.bareilly@bankofbaroda.com
    Shahjahanpur Region Bank of Baroda, Ground Floor, 129-D, Civil Lines, Bareilly- 243001 Phone: 05842 280542 Email: rm.shahjahanpur@bankofbaroda.com
    Haldwani Region Bank of Baroda, 1, Sankalan, Civil Lines, Bhotia Parao, Haldwani- 263141 Email: rm.haldwani@bankofbaroda.com
    Moradabad Region Bank of Baroda Regional Office, Moradabad Region, Chirag Tower, Near Cross Wheel Hero Showroom, Kanth Road, Moradabad- 244001 Phone: 0591 2450172 Email: rm.moradabad@bankofbaroda.com

    Bank of Baroda has set up Public Information Centres (PIC) at regional level to answer the queries of general public. However, it is to be noted that the Public Information Centres of the bank will only provide the information sought by the individual and will not attend complaints and requests. Public grievances should be addressed to the operations and services executive at the Bank of Baroda head office in Baroda.

    Consumer Complaints

    Customers are advised to first intimate their problems/issues to the concerned Branch Manager. In case of an unsatisfactory response at the branch level, they can register complaints online through bank’s SPGRS forum. If the matter still remains unresolved, they can take it up with the Regional Manager or Zonal Officers. If grievance redressal at all levels are found to be unsatisfactory, customers can approach the Banking Ombudsman.

    Bank of Baroda Customer Care FAQs

    1. What should I do in case of a suspicious transaction?

    Ans: In case you find out there has been a suspicious transaction through your account, you can call the toll-free numbers 1800 258 44 55 or 1800 102 44 55. You can choose option 1 on the IVR to report fraudulent activity. You can also report the matter to your home branch.

    2. How do I find the nearest bank branch or ATM?

    Ans:
    • Visit the official website of the bank.
    • Click on “Contact Us” visible on the top right-hand corner.
    • Scroll down to find “Domestic Branches and ATM”.
    • Click on the link below.
    • On the redirected page, click on either “ATM” or “Branch” depending on what you’re looking for.
    • Select the location.
    • Click on “Search”.
    3. Is there a chat option to resolve queries regarding my personal loan?

    Ans: Yes, the website has a virtual assistant that can be accessed on the bottom right-hand corner of the bank’s website. You can use “Ask ADI” to get your queries resolved.

    4. How do I subscribe to SMS alerts?

    Ans: To subscribe to the SMS alerts of the bank, you can visit the base branch and submit an application. Alternatively, you can send an SMS to 84220 09988.

    5. Can my cheque be collected from home?

    Ans: Yes, Bank of Baroda has cheque collection services so your cheque can be collected from home. The cheque is collected on the same day of the request or the next day.

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