The 24x7 toll-free customer care numbers for Bank of Baroda are 1800 258 4455 and 1800 102 4455. For PMJDY customers and other of financial inclusion schemes, the dedicated toll-free number is 1800 102 7788. Calls can be made to this number between 6:00 a.m. and 10:00 p.m. Customers from overseas locations can dial +91 79 49044100 or +91 79 23604000 to get clarifications for all their queries. If you have a query or a complaint, you can contact the phone banking executives at the above mentioned numbers and raise a service request.
The bank has toll-free numbers for all kinds of phone banking services and other consumer queries. If you have a query or a complaint, you can contact the phone banking executive and raise a service request. When you contact Bank of Baroda using these numbers, there will be no charge for the call.
An efficient customer support is the cornerstone of every successful banking enterprise, and Bank of Baroda exemplifies the statement with its multitude of services. Bank of Baroda allows a number of activities, both online and offline, for customers to voice out their concerns and to enhance banking services. The bank also has a dedicated customer support platform for members of Pradhan Mantri Jan Dhan Yojna (PMJDY) and other financial inclusion schemes.
This is another method created by the bank to receive consumer complaints. Here, customers have to visit the online portal to provide their complaints or suggestions to the bank. The step-by-step instructions for accessing the portal are listed as follows:
Bank of Baroda’s grievance redressal process has specific levels of escalation given as follows:
Level 1 : In the first level, you contact the customer service department using the above-mentioned ways. You can either use the toll-free number or the online portal to air your complaints or queries to the bank. You can also visit the bank branch with your grievance.
Level 2 : If your complaint or query is not satisfactorily resolved during the first stage, you may escalate it to the Regional Level by quoting the unique Tracker ID.
Level 3 : If your complaint or query is still not satisfactorily resolved, you may escalate it to the zonal level using the unique tracker ID given at level 1 of the complaint. This can also be done using the online complaint management system or through the contact centre.
Level 4 : If you are not satisfied even after Level 3, you may escalate the issue further to the Principal Nodal Officer of Bank of Baroda. You may write to the Principal Nodal Officer using the email ID: firstname.lastname@example.org.
Mr. Poluri Srinivasa Reddy
General Manager (Operations & Services)
Bank of Baroda, Head Office,
R C Dutt Road,
Baroda - 390007
Phone: 0265- 2316792
Missed call services: Customers of Bank of Baroda can use the missed call services offered by the bank to enquire about their account balances or request a mini statement. These services can be accessed by giving a missed call (using the registered mobile number) to the following numbers:
Balance Inquiry: 84680 01111
Mini Statement: 84680 01122
Head office and corporate centre
Bank of Baroda
7th Floor, R.C. Dutt Road,
Vadodara-390 007, (Gujarat) India.
Phone No.: 0265 - 2316792
Bank of Baroda,
Baroda Corporate Centre, Plot No. C-26, Block G,
Bandra Kurla Complex, Bandra (East), Mumbai 400051
Phone No.: (022) 6698 5000-04
Fax No.: (022) 2652 3500
Customers are advised to first intimate their problems/issues to the concerned Branch Manager. In case of an unsatisfactory response at the branch level, they can register complaints online through bank’s customer care cell. If the matter still remains unresolved, they can take it up with the Regional Manager or Zonal Officers. If grievance redressal at all levels are found to be unsatisfactory, customers can approach the Banking Ombudsman.
Ans: In case you find out there has been a suspicious transaction through your account, you can call the toll-free numbers 1800 258 44 55 or 1800 102 44 55. You can choose option 1 on the IVR to report fraudulent activity. You can also report the matter to your home branch.
Ans: No, currently the bank does not provide a char option to resolve queries.
Ans: To subscribe to the SMS alerts of the bank, you can visit the base branch and submit an application.
Ans: Yes, Bank of Baroda has cheque collection services so your cheque can be collected from home. The cheque is collected on the same day of the request or the next day.
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