Personal Loan Customer Care

In banking, customer service is an important means to ensure that customers are satisfied with the services offered. Banks have dedicated customer service teams that provide assistance to customers who reach out to them. The responsibilities of the customer support team include interacting with customers through telephone, email, fax, and mail to provide solutions to their issues and respond to their queries. Face-to-face meetings at the bank are also sometimes undertaken by the customer care team.

The customer care numbers and email addresses for all personal loan providers in India are given below:

Customer Care Centres

Before contacting the customer care centres of the bank, it is advisable to check out the FAQs section on the bank website. You may be able to find the answer to your query there. Some banks also have virtual assistants on the website. You can use this facility to get clarifications for your queries.

In spite of checking the FAQs section and utilising the virtual assistant facility, if you still have some doubts, you can get in touch with the bank through the customer care telephone number or email ID.

When contacting the bank, ensure that you are using the correct phone number to eliminate risks of fraud.

Steps for Resolution of Customer Issues

In case there is an issue for which you are seeking resolution from the bank, you will have to take the following steps:

Step 1 – Contact the Customer Care Centre

You can contact the bank through any of its access channels, i.e., via:

• Email

• Telephone
• Visiting the Bank
• Mailing the Bank

Banks usually respond back to customers within 10 working days.

Step 2 – Approach Grievance Redressal Officer

In case the resolution offered in Step 1 was not satisfactory, you can get in touch with the Grievance Redressal Officer though any of the channels mentioned below:

• Email
• Telephone
• Mailing the Bank

It is important to share the previous complaint number at this stage. Customers usually receive a response within 10 working days.

Step 3 – Contact Nodal Officers

If you have not received a satisfactory explanation at Step 2, you can approach the Principal Nodal Officer via any of the channels highlighted below:

• Email
• Telephone

You will receive a response on the reported issue within 10 working days.

Step 4 – Contact the Banking Ombudsman

If your issue remains unresolved even after following all the aforementioned steps, you may get in touch with the Banking Ombudsman that the Reserve Bank of India appoints for escalations. Failure to receive a response from the bank after 30 days of lodging a complaint can also be reason enough to contact the Ombudsman.

You can get the contact details of the Nodal Officers and the Ombudsman at the bank’s website.

Personal Loan customer care FAQs

• How can I check the status of my personal loan?

One of the easiest ways to check the status of your personal loan is to visit the official website of the bank from whom you have availed the personal loan. You can log in to the customer portal using your credentials which is your user ID and password. Under the ‘loans’ section you can check the status of the loans you have applied for and find out other important details as well.

You can also download the concerned bank’s mobile app and check the status of your loan.

You can also call the bank’s customer care number where an executive will help you with the process of checking the status of your personal loan. You can also send a mail to the email ID of the customer care section of the bank in order to know the status of your personal loan.

You can also visit the nearest branch of the bank along with all the relevant documents in order to check the status of your personal loan. A representative from the bank will help you with the process.

• How can I apply for a personal loan?

Generally, you can visit the official website of the bank from whom you wish to apply for a personal loan and visit the ‘personal loan’ section of the page. You will find the ‘Apply Now’ option where on clicking on it, you will have the option of filling the form and uploading the necessary documents. Once you have filled the form and submitted the document, the bank will review it and approve it if they find the information to be correct. Once your application form has been verified, the loan amount will be disbursed to your bank account.

You can download the bank’s mobile app and apply for a personal loan.

You can also visit the nearest bank and get in touch with a representative from the bank who will help you with the process of applying for a personal loan. Make sure you carry all the relevant documents along with you.

• Is there a time during which I can get in touch with a bank’s customer service?

Depending from bank to bank you can check when you can get in touch with the lender’s customer service. There are banks where the customer service facility is available 24x7 while there are banks which may offer this service for a specific period of time in a day. You can check the customer service timings by visiting the official website of the bank.

• I have applied for a personal loan from a bank. Will I get a reminder to pay my EMIs from the bank?

The bank will generally send you a reminder either by an SMS to your registered mobile number or via email to remind you of the last date by which you are supposed to pay your EMIs. However, it is highly recommended that you do not rely on the reminders sent by the bank as there can be times when the lender may not be able to send you one due to technical reasons. It is always good to set your own reminders or simply avail the auto-credit facility where the said amount will be automatically deducted from your bank account on the date on which you must be paying your EMI.

• How can I get my mobile number, email ID, or address updated?

Get in touch with the bank by either calling the customer care number or by sending a mail to a customer care executive requesting for a change in your mobile number, email ID, or address. You will have to submit the necessary documents as proofs in order to get your required information updated.

You can also visit the nearest branch of the bank with all the relevant documents and get your required information updated.

• How can I calculate my EMI?

Various banks provide the EMI calculator facility on their official website. You can visit the official website of the lender from you wish to avail a personal loan and use their EMI calculator to determine the loan amount you must avail, the repayment tenure, the rate of interest, and the EMI you will have to pay.

You can enter different details and based on the data entered by you, you can determine the EMI which you feel you will be comfortable paying back in time.

You can also visit the official website of BankBazaar and avail the Personal Loan EMI Calculator tool in order to determine the EMI you will have to pay based on the loan amount, repayment tenure, and the rate of interest.

• I have recently changed my job. Will my EMI get affected?

Your EMI should not get affected as long as you are able to pay your EMIs on time. However, in an event of you losing your job or being in the process of joining a new job at a later date which deems you unemployed for a job temporarily, you must inform your loan manager immediately so that the bank can help you manage your loan in a better manner.