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  • Personal Loan Customer Care

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  • In banking, customer service is an important means to ensure that customers are satisfied with the services offered. Banks have dedicated customer service teams that provide assistance to customers who reach out to them. The responsibilities of the customer support team include interacting with customers through telephone, email, fax, and mail to provide solutions to their issues and respond to their queries. Face-to-face meetings at the bank are also sometimes undertaken by the customer care team.

    The customer care numbers and email addresses for all personal loan providers in India are given below:

    Loan Customer Care Telephone Number Write to the Bank
    SBI Personal Loan 1800 11 2211 (toll-free), 1800 425 3800 (toll-free), 080-26599990 Customer Service Department State Bank of India State Bank Bhavan, 16th Floor Madam Cama Road, Mumbai 400 021
    ICICI Bank Personal Loan 1860 120 7777 ICICI Bank Limited ICICI Phone Banking Center, ICICI Bank Tower, 7th floor, Survey no: 115/27, Plot no. 12, Nanakramguda, Serilingampally, Hyderabad – 500032.
    HDFC Bank Personal Loan 011-61606161(Delhi and NCR) 022-61606161 (Mumbai) 040-61606161 (Hyderabad) 044-61606161 (Chennai) 033-61606161 (Kolkata) 080-61606161 (Bengaluru) HDFC Bank Ltd. Empire Plaza I, 1st Floor, LBS Marg, Chandan Nagar, Vikhroli West, Mumbai - 400 083
    Yes Bank Personal Loan 1800 1200 (toll-free) +91 22 6121 9000 yestouch@yesbank.in
    Citibank Personal Loan 1860 210 2484 Citibank,N.A., PO Box 4830, Anna Road Post Office, Chennai 600 002, Tamil Nadu, India.
    Kotak Mahindra Bank Personal Loan 1860 266 2666 -
    Axis Bank Personal Loan 1 - 860 - 419 - 5555 1 - 860 - 500- 5555 Axis Bank Limited, ‘Axis House’, C-2, Wadia International Centre, Pandurang Budhkar Marg, Worli, Mumbai - 400 025
    Bank of Baroda Personal Loan 1800 258 44 55 (toll-free) 1800 102 44 55 (toll-free) gm.ops.ho@bankofbaroda.com
    Standard Chartered Bank Personal Loan 6601 4444 / 3940 4444 (Pune, Mumbai, Bengaluru, Delhi, Hyderabad, Ahmedabad, Chennai, Kolkata) customer.care@sc.com
    HSBC Bank Personal Loan 1860 266 2667 1860 500 2255 -
    IDFC First Personal Loan - -
    Tata Capital Personal Loan 1800 209 6060 (toll-free) contactus@tatacapital.com, customercare@tatacapital.com
    Karnataka Bank Personal Loan ?1800 425 1444 ?080-22021507/08/09 info@ktkbank.com
    Bajaj Finserv Personal Loan 020 3957 5152 wecare@bajajfinserv.in
    Ujjivan Small Finance Bank Personal Loan 1800 208 2121 (toll-free) customercare@ujjivan.com
    Federal Bank Personal Loan 1800 - 425 – 1199 1800 - 420 - 1199 contact@federalbank.co.in
    IndusInd Bank Personal Loan 18605005004 / 022 44066666 reachus@indusind.com
    InCred Personal Loan +91-1860 500 2192 care@incred.com
    IIFL Personal Loan 1860-267-3000 | 7039-050-000 reach@iifl.com
    Bank of India Personal Loan 1800 220 229 (toll-free) 1800 103 1906 (toll-free) (022) – 40919191 -
    Aditya Birla Capital Personal Loan 1800 270 7000 -
    HDB Financial Services (HDBFS) Personal Loan +91 44 4298 4541 HDB Financial Services Ltd. Customer Service Cell New No:128/4F Old No:Door No 53 A, 4th Floor Greams Road,M N Office Complex Chennai 600006
    Fullerton India Personal Loan 1800 103 6001 (toll-free) namaste@fullertonindia.com
    IDBI Bank Personal Loan 1800-209-4324/1800-200-1947/1800-22-1070 (toll-free) 022-67719100 IDBI Bank Ltd. IDBI Tower, WTC Complex, Cuffe Parade, Colaba, Mumbai 400005.
    Corporation Bank Personal Loan 1800 425 2407 (toll-free), 080 26600587, 26602500 ftscentre@corpbank.co.in
    Karur Vysya Bank Personal Loan 022-24398199 neftcfc@kvbmail.com
    South Indian Bank Personal Loan 1800 425 1809 (toll-free) 1800 102 9408 (toll-free) customercare@sib.co.in
    Indian Overseas Bank Personal Loan +91-44- 28524212 mdd@iobnet.co.in
    RBL Bank Personal Loan +91 22 6115 6300 to 99 1800 123 8040 customercare@rblbank.com
    Punjab National Bank Personal Loan 1800 180 2222 1800 103 2222 0120-2490000 011-28044907 Care@pnb.co.in
    Vijaya Bank Personal Loan 1800 425 5885, 1800 425 9992, 1800 425 4066 (toll-free) 41/2, Trinity Circle, M.G. Road, BENGALURU – 560001
    Andhra Bank Personal Loan 1800 425 1515 (toll-free) 040 23234313, 23252000 Extn: 2422, 2577 customerser@andhrabank.co.in
    Bank of Maharashtra Personal Loan 1800-233-4526 / 1800-102-2636 (toll-free) Bank of Maharashtra Central Office, 'Lokmangal', 1501, Shivajinagar Pune-411005
    Central Bank of India Personal Loan 1800 22 1911 (toll-free) Asst. General Manager (Customer Service and Complaints), Central Bank of India, Operations Department, Central Bank Building, 2nd Floor, M.G. Road, Hutatma Chowk, Fort, Mumbai 400023
    City Union Bank Personal Loan 044-71225000 customercare@cityunionbank.in
    Dhanlaxmi Bank Personal Loan +91 - 0487 6613000 Mr.Manikandan P Chief General Manager, Dhanlaxmi Bank Ltd, Corporate Office, Naickanal, Thrissur Kerala State - 680001
    J&K Bank Personal Loan 0194-2481999 M A Road Srinagar 190 001 Jammu & Kashmir
    Nainital Bank Personal Loan 120-2401083 THE NAINITAL BANK LIMITED HEAD OFFICE Seven Oaks Building Mallital, Nainital Uttarakhand - 263001
    OBC Bank Personal Loan 1800-102-1235 (toll-free), 1800-180-1235 (toll-free) 0120-2580001 -

    Customer Care Centres

    Before contacting the customer care centres of the bank, it is advisable to check out the FAQs section on the bank website. You may be able to find the answer to your query there. Some banks also have virtual assistants on the website. You can use this facility to get clarifications for your queries.

    In spite of checking the FAQs section and utilising the virtual assistant facility, if you still have some doubts, you can get in touch with the bank through the customer care telephone number or email ID.

    When contacting the bank, ensure that you are using the correct phone number to eliminate risks of fraud.

    Steps for Resolution of Customer Issues

    In case there is an issue for which you are seeking resolution from the bank, you will have to take the following steps:

    Step 1 – Contact the Customer Care Centre

    You can contact the bank through any of its access channels, i.e., via:

    • Email
    • Telephone
    • Visiting the Bank
    • Mailing the Bank

    Banks usually respond back to customers within 10 working days.

    Step 2 – Approach Grievance Redressal Officer

    In case the resolution offered in Step 1 was not satisfactory, you can get in touch with the Grievance Redressal Officer though any of the channels mentioned below:

    • Email
    • Telephone
    • Mailing the Bank

    It is important to share the previous complaint number at this stage. Customers usually receive a response within 10 working days.

    Step 3 – Contact Nodal Officers

    If you have not received a satisfactory explanation at Step 2, you can approach the Principal Nodal Officer via any of the channels highlighted below:

    • Email
    • Telephone

    You will receive a response on the reported issue within 10 working days.

    Step 4 – Contact the Banking Ombudsman

    If your issue remains unresolved even after following all the aforementioned steps, you may get in touch with the Banking Ombudsman that the Reserve Bank of India appoints for escalations. Failure to receive a response from the bank after 30 days of lodging a complaint can also be reason enough to contact the Ombudsman.

    You can get the contact details of the Nodal Officers and the Ombudsman at the bank’s website.

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