In banking, customer service is an important means to ensure that customers are satisfied with the services offered. Banks have dedicated customer service teams that provide assistance to customers who reach out to them. The responsibilities of the customer support team include interacting with customers through telephone, email, fax, and mail to provide solutions to their issues and respond to their queries. Face-to-face meetings at the bank are also sometimes undertaken by the customer care team.
The customer care numbers and email addresses for all personal loan providers in India are given below:
|Loan||Customer Care Telephone Number||Write to the Bank|
|SBI Personal Loan||1800 11 2211 (toll-free), 1800 425 3800 (toll-free), 080-26599990||Customer Service Department State Bank of India State Bank Bhavan, 16th Floor Madam Cama Road, Mumbai 400 021|
|ICICI Bank Personal Loan||1860 120 7777||ICICI Bank Limited ICICI Phone Banking Center, ICICI Bank Tower, 7th floor, Survey no: 115/27, Plot no. 12, Nanakramguda, Serilingampally, Hyderabad – 500032.|
|HDFC Bank Personal Loan||011-61606161(Delhi and NCR) 022-61606161 (Mumbai) 040-61606161 (Hyderabad) 044-61606161 (Chennai) 033-61606161 (Kolkata) 080-61606161 (Bengaluru)||HDFC Bank Ltd. Empire Plaza I, 1st Floor, LBS Marg, Chandan Nagar, Vikhroli West, Mumbai - 400 083|
|Yes Bank Personal Loan||1800 1200 (toll-free) +91 22 6121 email@example.com|
|Citibank Personal Loan||1860 210 2484||Citibank,N.A., PO Box 4830, Anna Road Post Office, Chennai 600 002, Tamil Nadu, India.|
|Kotak Mahindra Bank Personal Loan||1860 266 2666||-|
|Axis Bank Personal Loan||1 - 860 - 419 - 5555 1 - 860 - 500- 5555||Axis Bank Limited, ‘Axis House’, C-2, Wadia International Centre, Pandurang Budhkar Marg, Worli, Mumbai - 400 025|
|Bank of Baroda Personal Loan||1800 258 44 55 (toll-free) 1800 102 44 55 (toll-free)||firstname.lastname@example.org|
|Standard Chartered Bank Personal Loan||6601 4444 / 3940 4444 (Pune, Mumbai, Bengaluru, Delhi, Hyderabad, Ahmedabad, Chennai, Kolkata)||email@example.com|
|HSBC Bank Personal Loan||1860 266 2667 1860 500 2255||-|
|IDFC First Personal Loan||-||-|
|Tata Capital Personal Loan||1800 209 6060 (toll-free)||firstname.lastname@example.org, email@example.com|
|Karnataka Bank Personal Loan||?1800 425 1444 ?firstname.lastname@example.org|
|Bajaj Finserv Personal Loan||020 3957 email@example.com|
|Ujjivan Small Finance Bank Personal Loan||1800 208 2121 (toll-free)||firstname.lastname@example.org|
|Federal Bank Personal Loan||1800 - 425 – 1199 1800 - 420 - email@example.com|
|IndusInd Bank Personal Loan||18605005004 / 022 firstname.lastname@example.org|
|InCred Personal Loan||+91-1860 500 email@example.com|
|IIFL Personal Loan||1860-267-3000 | firstname.lastname@example.org|
|Bank of India Personal Loan||1800 220 229 (toll-free) 1800 103 1906 (toll-free) (022) – 40919191||-|
|Aditya Birla Capital Personal Loan||1800 270 7000||-|
|HDB Financial Services (HDBFS) Personal Loan||+91 44 4298 4541||HDB Financial Services Ltd. Customer Service Cell New No:128/4F Old No:Door No 53 A, 4th Floor Greams Road,M N Office Complex Chennai 600006|
|Fullerton India Personal Loan||1800 103 6001 (toll-free)||email@example.com|
|IDBI Bank Personal Loan||1800-209-4324/1800-200-1947/1800-22-1070 (toll-free) 022-67719100||IDBI Bank Ltd. IDBI Tower, WTC Complex, Cuffe Parade, Colaba, Mumbai 400005.|
|Corporation Bank Personal Loan||1800 425 2407 (toll-free), 080 26600587, firstname.lastname@example.org|
|Karur Vysya Bank Personal Loanemail@example.com|
|South Indian Bank Personal Loan||1800 425 1809 (toll-free) 1800 102 9408 (toll-free)||firstname.lastname@example.org|
|Indian Overseas Bank Personal Loan||+91-44- email@example.com|
|RBL Bank Personal Loan||+91 22 6115 6300 to 99 1800 123 firstname.lastname@example.org|
|Punjab National Bank Personal Loan||1800 180 2222 1800 103 2222 0120-2490000 011-28044907||Care@pnb.co.in|
|Vijaya Bank Personal Loan||1800 425 5885, 1800 425 9992, 1800 425 4066 (toll-free)||41/2, Trinity Circle, M.G. Road, BENGALURU – 560001|
|Andhra Bank Personal Loan||1800 425 1515 (toll-free) 040 23234313, 23252000 Extn: 2422, email@example.com|
|Bank of Maharashtra Personal Loan||1800-233-4526 / 1800-102-2636 (toll-free)||Bank of Maharashtra Central Office, 'Lokmangal', 1501, Shivajinagar Pune-411005|
|Central Bank of India Personal Loan||1800 22 1911 (toll-free)||Asst. General Manager (Customer Service and Complaints), Central Bank of India, Operations Department, Central Bank Building, 2nd Floor, M.G. Road, Hutatma Chowk, Fort, Mumbai 400023|
|City Union Bank Personal Loanfirstname.lastname@example.org|
|Dhanlaxmi Bank Personal Loan||+91 - 0487 6613000||Mr.Manikandan P Chief General Manager, Dhanlaxmi Bank Ltd, Corporate Office, Naickanal, Thrissur Kerala State - 680001|
|J&K Bank Personal Loan||0194-2481999||M A Road Srinagar 190 001 Jammu & Kashmir|
|Nainital Bank Personal Loan||120-2401083||THE NAINITAL BANK LIMITED HEAD OFFICE Seven Oaks Building Mallital, Nainital Uttarakhand - 263001|
|OBC Bank Personal Loan||1800-102-1235 (toll-free), 1800-180-1235 (toll-free) 0120-2580001||-|
Before contacting the customer care centres of the bank, it is advisable to check out the FAQs section on the bank website. You may be able to find the answer to your query there. Some banks also have virtual assistants on the website. You can use this facility to get clarifications for your queries.
In spite of checking the FAQs section and utilising the virtual assistant facility, if you still have some doubts, you can get in touch with the bank through the customer care telephone number or email ID.
When contacting the bank, ensure that you are using the correct phone number to eliminate risks of fraud.
In case there is an issue for which you are seeking resolution from the bank, you will have to take the following steps:
You can contact the bank through any of its access channels, i.e., via:
Banks usually respond back to customers within 10 working days.
In case the resolution offered in Step 1 was not satisfactory, you can get in touch with the Grievance Redressal Officer though any of the channels mentioned below:
It is important to share the previous complaint number at this stage. Customers usually receive a response within 10 working days.
If you have not received a satisfactory explanation at Step 2, you can approach the Principal Nodal Officer via any of the channels highlighted below:
You will receive a response on the reported issue within 10 working days.
If your issue remains unresolved even after following all the aforementioned steps, you may get in touch with the Banking Ombudsman that the Reserve Bank of India appoints for escalations. Failure to receive a response from the bank after 30 days of lodging a complaint can also be reason enough to contact the Ombudsman.
You can get the contact details of the Nodal Officers and the Ombudsman at the bank’s website.
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