Incepted at Pune in Maharashtra, Bank of Maharashtra received its registration on 16 September 1935 and started its full-fledged operations on 8 February 1936. The bank became autonomous in the year 1998 and currently serves 15 million customers far and wide across the country with 1897 branches as of 5 April 2016. This has led Bank of Maharashtra to attain the largest network of branches amongst all public sector banks in the state of Maharashtra.
Additionally, Bank of Maharashtra offers Depository services as well as Demat facilities at its 131 bank branches and holds the position of the Convener in the State Level Bankers’ Committee. The bank also has tie ups with the Life Insurance Corporation of India (LIC) and the United India Insurance Company (UIIC). Bank of Maharashtra is also 100% CBS-compliant and offers ‘Anytime, Anywhere Banking’ to its massive clientele. Being one of the oldest and trusted banks of the country, the bank has been awarded “Best Financial Inclusion Initiative” award by IBA in Banking Technology in 2016.
Bank of Maharashtra offers round-the-clock customer care services to its customer in order to help them with their queries. You can trust the bank’s polite and sympathetic representatives to help you navigate through the process of your personal loan application. Please see the details of the MahaSecure Customer Care Helpdesk mentioned below:
|24-hour toll-free numbers||1800 233 4526 OR 1800 102 2636|
|Landline numbers||020 24480797 OR 020 24504117 OR 020 24504118|
If you are accessing the internet banking facility of Bank of Maharashtra and need some help, you can get in touch with the bank’s representatives using the below mentioned details:
|SMS-based customer support||For Internet Banking Activation, SMS ACTV to 9223181818 For other Internet Banking related assistance, SMS ASSIST to 9223181818|
|24X7 Internet banking toll-free numbers||1800 233 4526 OR 1800 102 2636|
|Landline number||020 24480797|
To provide customers the opportunity to voice their concerns or suggest any areas of improvement, Bank of Maharashtra observes the 15th of each month as ‘Customer Day’ across all offices including the Zonal offices and the Head office. If the 15th of any months coincides with a holiday then this day is recognised on the previous working day.
Bank of Maharashtra offers an online complaint form that you can fill and submit to get your grievances redressed by the customer care center in a courteous and prompt manner. The customer care of the bank treats all complainants equally and provides fair resolutions to the petitioner’s problem.
Even after going through the course mentioned above, if any grievance remains unresolved for more than a month or a customer is not satisfied with the outcome, he or she can resort to the following alternatives:
A customer can raise a request for his or her grievance redressal through multiple modes at Bank of Maharashtra. See below the details of the modes through which you can get in touch with the customer care team:
|Grievance redressal phone number||020-25614259|
|Grievance redressal email firstname.lastname@example.org OR email@example.com|
|Grievance Redressal Officer mailing address||Mr. Makarand Krishana Deval Bank of Maharashtra Marketing & Publicity Department, Head Office ‘Lokmangal’, Shivajinagar Pune - 411005 Maharashtra, India|
Alternatively, you can also get in touch with the Compliance Officer using the below mentioned details:
|Name of alternate Compliance Officer||Mr. Mahesh C. Banswani|
|Designation||Assistant General Manager, HRM|
Once a complaint is lodged, the candidate is provided with a unique grievance number generated under Central Grievance Management System (CGMS). This number can be used further for any future references. All grievances are recorded in the CGMS and the Grievance Register of the bank, and will be available to the senior management for periodic reviews. The subscriber and complaint details are kept confidential and will be shared with any other organisation or regulatory authority when an external input is required to resolve the grievance. However, this is done only after receiving the written consent of the complainant.
Whether you are unsatisfied with the resolution provided by the Grievance Redressal Officer or your grievance redressal is still pending, you can contact the Chief Grievance Redressal Officer (CGRO) using the below mentioned details:
|Name of Chief Grievance Redressal Officer||Mr. Milind Gharad|
|Designation||Assistant General Manager|
|Address||Bank of Maharashtra Alternate Business Channel Department, Head Office ‘Lokmangal’, Shivajinagar Pune - 411005 Maharashtra, India|
Check out the details of the Corporate Module Chief Grievance Redressal Officer:
|Name of Corporate Module Chief Grievance Redressal Officer||Mr. Karajagi Mohammed Ishak Abdul Rahiman|
|Designation||Deputy General Manager, HRMD|
Please note that the complaint will be assumed to be resolved if the subscriber fails to respond within 45 days after the receipt of the written response from the grievance redressal entity or intermediary regulated by the bank authority.
Personal loans are a great way to handle a temporary financial crisis without having to explain the bank outgoings of your loan expenditure. The Maha Bank Personal Loan Scheme of Bank of Maharashtra can be used to pay for various short-term personal expenses such as medical expenses, travel expenses, income tax liability, expenses for family functions, paying off credit card bills or other debts, expenses for business requirements, and many more.
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