Bank Of Maharashtra Personal Loan Customer Care

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Incepted at Pune in Maharashtra, Bank of Maharashtra received its registration on 16 September 1935 and started its full-fledged operations on 8 February 1936. The bank became autonomous in the year 1998 and currently serves 15 million customers far and wide across the country with 1897 branches as of 5 April 2016. This has led Bank of Maharashtra to attain the largest network of branches amongst all public sector banks in the state of Maharashtra.

Additionally, Bank of Maharashtra offers Depository services as well as Demat facilities at its 131 bank branches and holds the position of the Convener in the State Level Bankers’ Committee. The bank also has tie ups with the Life Insurance Corporation of India (LIC) and the United India Insurance Company (UIIC). Bank of Maharashtra is also 100% CBS-compliant and offers ‘Anytime, Anywhere Banking’ to its massive clientele. Being one of the oldest and trusted banks of the country, the bank has been awarded “Best Financial Inclusion Initiative” award by IBA in Banking Technology in 2016.

Bank of Maharashtra Customer Care Service Details

Bank of Maharashtra offers round-the-clock customer care services to its customer in order to help them with their queries. You can trust the bank’s polite and sympathetic representatives to help you navigate through the process of your personal loan application. Please see the details of the MahaSecure Customer Care Helpdesk mentioned below:

If you are accessing the internet banking facility of Bank of Maharashtra and need some help, you can get in touch with the bank’s representatives using the below mentioned details:

Bank of Maharashtra Grievance Redressal

To provide customers the opportunity to voice their concerns or suggest any areas of improvement, Bank of Maharashtra observes the 15th of each month as ‘Customer Day’ across all offices including the Zonal offices and the Head office. If the 15th of any months coincides with a holiday then this day is recognised on the previous working day.

Bank of Maharashtra offers an online complaint form that you can fill and submit to get your grievances redressed by the customer care center in a courteous and prompt manner. The customer care of the bank treats all complainants equally and provides fair resolutions to the petitioner’s problem.

Stages of complaint redressal at Bank of Maharashtra

1. Step 1: Once a customer files a complaint, the matter is brought to the immediate notice of the concerned Branch manager for redressal.
2. Step 2: If the problem is not solved up to the customer’s satisfaction, the issue may be escalated to the respective Zonal head.
3. Step 3: If the petitioner still feels that the complaint has not been resolved adequately, he or she can further escalate the matter to the Principal Nodal Office at the Head office of the bank along with the complete details of the case.
4. Step 4: In case the complainant doesn’t get a satisfactory response even after following the above mentioned course of action, he or she may write directly to the Chairman & Managing Director of the Bank.

Even after going through the course mentioned above, if any grievance remains unresolved for more than a month or a customer is not satisfied with the outcome, he or she can resort to the following alternatives:

• The Banking Ombudsman located in State Capitals under RBI Ombudsman Scheme 2006
• The District Consumer Forum under Consumer Protection Act, 1985
• Directorate of Public Grievances, Government of India, Cabinet Secretariat, Sansad Marg, New Delhi

How to raise a grievance

A customer can raise a request for his or her grievance redressal through multiple modes at Bank of Maharashtra. See below the details of the modes through which you can get in touch with the customer care team:

Alternatively, you can also get in touch with the Compliance Officer using the below mentioned details:

Once a complaint is lodged, the candidate is provided with a unique grievance number generated under Central Grievance Management System (CGMS). This number can be used further for any future references. All grievances are recorded in the CGMS and the Grievance Register of the bank, and will be available to the senior management for periodic reviews. The subscriber and complaint details are kept confidential and will be shared with any other organisation or regulatory authority when an external input is required to resolve the grievance. However, this is done only after receiving the written consent of the complainant.

Whether you are unsatisfied with the resolution provided by the Grievance Redressal Officer or your grievance redressal is still pending, you can contact the Chief Grievance Redressal Officer (CGRO) using the below mentioned details:

Check out the details of the Corporate Module Chief Grievance Redressal Officer:

Please note that the complaint will be assumed to be resolved if the subscriber fails to respond within 45 days after the receipt of the written response from the grievance redressal entity or intermediary regulated by the bank authority.

Types of loans offerd by Bank of Maharashtra

• Pradhan Mantri Awas Yojana
• Maha Ghar Housing Loan
• Maha Doc+ Loan Scheme
• MSME Credit+ Scheme
• Stand-Up India Scheme
• Loan Against Property
• Skill Loan Scheme
• Pradhan Mantri Mudra Yojana
• MSME Schemes
• Maha Combo Loan Scheme
• Educational Loans
• Loan Scheme for Exporters
• Loan Scheme for Agriculturists
• Loan Scheme for Corporates
• Loan Scheme for Entrepreneurs
• Loan Scheme for Professionals
• Loan Scheme for Individuals
• Maha Adhar Loan Scheme for Pensioners
• Housing Finance Scheme
• Mahabank Vehicle Loan Scheme for Old Car and Two Wheelers
• Mahabank Gold Card Scheme for Exporters
• TopUp Loan for Home Loan Borrowers
• Mahabank Salary Gain Scheme
• Mahabank Gold Loan Scheme
• Personal Loans
• Scheme for Solar Water Heating Systems
• Mahabank Consumer Loan Scheme
• Scheme for Solar Lighting Systems

Maha Bank Personal Loan Scheme

Personal loans are a great way to handle a temporary financial crisis without having to explain the bank outgoings of your loan expenditure. The Maha Bank Personal Loan Scheme of Bank of Maharashtra can be used to pay for various short-term personal expenses such as medical expenses, travel expenses, income tax liability, expenses for family functions, paying off credit card bills or other debts, expenses for business requirements, and many more.

Maha Bank Personal Loan Scheme Eligibility criteria

• Salaried individuals having existing housing loans
• Candidates having a corporate salary account with a minimum of 2 years of work experience and at least 1 year in the current organisation
• Candidate should have a minimum of 1 year of standing relationship with the bank
• Applicant must be of the age group of 18 to 60 years
• Corporate salary account holder must have had a minimum income of Rs.3 lakh in the previous year
• Existing housing loan debtor must have had a minimum income of Rs.2.50 lakh in the previous year (subject to adequate disposable income)

Documents required for Maha Bank Personal Loan Scheme

• Proof of identity
• Proof of address
• PAN Card of the applicant
• The candidate’s proof of income
• Income Tax Return (ITR) or Form 16 from the employer for at least 2 years
• The applicant’s salary slips of the last 3 months
• The applicant’s bank statements of the last 6 months showing the salary credit details

Maha Bank Personal Loan Scheme key points

• Maximum loan amount that is subject to deduction norms is Rs.1.5 lakh under this scheme
• The plan carries zero margin
• The loan repayment tenure is flexible with a maximum of 36 months
• The Benchmark Prime Lending Rate (BPLR) for this scheme is 15.00% effective from 01 October 2011
• The Base Rate for Maha Bank Personal Loan Scheme is 9.60% effective from 07 October 2017
• The processing charges of this plan is 1% of the entire loan amount with a minimum of Rs.1,000
• The bank accepts one guarantor under this program
• A 1% additional discount is given to corporate salary account holders and existing housing loan borrowers in the applicable rate of interest
• The loan deduction amount will not exceed 60% of the gross income of the applicant in addition to the proposed EMI