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  • Indian Overseas Bank Personal Loan Customer Care

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  • Indian Overseas Bank (IOB) is one of the major public sector banks headquartered in Chennai. The bank caters to a wide range of customers in different parts of the country. The bank offers various loan products to cater to the needs of its customers. To take care of the specific needs of these customers, the bank operates an efficient customer service department to handle all queries and complaints. The customer service department of IOB can be reached in multiple ways. If you wish to take a personal loan from IOB, you can use the details given here to clear your doubts and complaints.

    Toll-free numbers of Indian Overseas Bank

    The customer care team at the Indian Overseas Bank is available round-the-clock to help its customers with any issue ranging from complaints to product information. If an instant resolution to your issue is not possible, the customer service representative will further guide you through the relevant processes followed by the bank.

    The toll-free numbers of the customer service department are given as follows:

    24/7 toll-free helpline number 1800 425 4445
    Credit card toll-free number 1860 425 7744

    Email ID of IOB customer service department

    Customers can also write their complaints or queries to IOB in detail through email. The email IDs used for handling specific issues are given as follows:

    For UPI/BHIM related issues: upihelp@iob.in

    For IMPS related issues: impshelp@iob.in

    Online form submission

    You can also submit an online form on the bank’s official website and let the bank contact you. The process here is simple and given as follows:

    • Visit the official website of the Indian Overseas Bank.
    • On the homepage of the website, click on the link ‘Reach Us’ located at the bottom of the page.
    • On the resulting page, you can find a contact form on the left side of the page.
    • Here, enter your personal details like name, mobile number, email ID, and write a comment.
    • The bank will take this information and contact you within a reasonable time.

    Contact information of IOB department heads

    The contact information of department heads of the Indian Overseas Bank is given as follows:

    Name of Officer & Designation Nature of Enquiries Phone/Fax No. Email ID
    Sh. R Ravichandran, Chief Mgr. ATM/Visa Debit Card related Issues 044-28889359 atmcard@iobnet.co.in
    Sh. R Ravichandran, Chief Mgr. ATM Transactions related issues 044 - 28519464 atmtxns@iobnet.co.in
    Sh. Lavuri Srinivas, Senior Mgr. NEFT/RTGS 044-28889397 044-2858 896 Fax: 044-28523372 rtgscell@iobnet.co.in
    Sh. A Madhumohan, Chief Mgr. Internet /Mobile Banking 044-28889350 044-28889338 eseeadmin@iobnet.co.in
    Sh. S Ravi Shankar, Chief Mgr. Pension matters 044-2851 4120, 28889289, 2888 9384 Fax: 044-28514903 cppc@iobnet.co.in
    Sh. M. Sundaramoorthy, Chief Mgr. Credit Card 044-71729701 creditcard@iobnet.co.in
    Sh. B Sathia Narayanan, Chief Mgr. ATM Installations and Management related issues 044-28889388 iobmanagedservices@iobnet.co.in
    Sh. S V Kannan, Chief Mgr. Retail Banking/Home Loans/Education Loans/Deposits 044-28519490 044-28519639 mdd@iobnet.co.in
    Sh. Prafulla Kumar Mahapatra, AGM Agri and Rural Credit 044-2851 9444 Fax: 044-28418030 pcdagri@iobnet.co.in
    Sh. Anil Kumar Loothra, DGM SME Credit 044-28889398 sme@iobnet.co.in
    Smt. S. Kalpaga Rani, AGM Bank Share holders 044-28889392 investorcomp@iobnet.co.in
    Sh. R. Parthasarathy, Senior Mgr. Foreign Exchange Inward Remittance 044-28519618 Fax: 044-28519619 fedcar@iobnet.co.in fedgen@iobnet.co.in
    Sh. K. Ramasamy, Chief Mgr. NRI Banking 044-28519613 044-28519501 nrihelp@iobnet.co.in
    Smt. Leena R V, Chief Mgr. Other Public Grievances 044-28519448 Fax: 044-28591029 csd@iobnet.co.in
    Sh. K. Jeevanandam, General Mgr. Customer Services Dept., Chennai 044-28591029 kotapurijeeva@iobnet.co.in

    Grievance Redressal Process at Indian Overseas Bank

    Indian Overseas Bank has a step-by-step procedure to redress customer grievances that allows for complete customer satisfaction along with timely resolutions. You can get your complaints registered online, through telephone, or in person - whichever suits you.

    • Step 1: A complainant can get in touch with the Branch Manager of the bank branch wherein he or she holds the account. The individual can get his or her grievance registered over the phone or in the ‘Complaint register’ available with the Branch Manager. In this level, the issue is expected to be resolved within the next 7 days.
    • Step 2: If a petitioner doesn’t find the resolution satisfactory, he or she may write or email the Regional Manager to get a response within 7 days.
    • Step 3: If the complaint still isn’t resolved, the individual may further contact the General Manager at the Customer Service Department of the bank via email or letter.
    • Step 4: In order to ensure exceptional customer service, Indian Overseas Bank has appointed an Internal Ombudsman, Mr. S. Ramesh, who will offer the right resolution to the complainant when the above-mentioned professionals fail.
    • Step 5: If a petitioner still feels that his or her grievance has not been satisfactorily redressed, he or she can get in touch with the Banking Ombudsman constituted by RBI under Banking Ombudsman Scheme-2006.

    How to raise a grievance redressal request

    You may raise a grievance redressal request to the bank through the official website of IOB. The steps involved in the process can be listed as follows:

    • Visit the official website of the bank.
    • On the homepage, click on the ‘For Customer Complaints’ link located at the bottom of the page.
    • On the resulting new page, enter your account number and mobile number, and click on ‘Continue’.
    • On the resulting page, you can proceed to enter the details about your query or complaint.
    • The bank will resolve your issue within a reasonable time.
    • If you have already filed a grievance, you may check the status of your request by clicking on the ‘check status’ link located on this page.

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