• South Indian Bank Personal Loan Customer Care

    South Indian Bank (SIB) is a prominent bank in India that has been offering reliable banking solutions for several years. You can make use of the bank’s advanced personal banking, NRI banking, business banking, and online banking services. Under the personal banking segment, the bank provides loans, accounts, deposits, mutual funds, and insurance.

    The bank has an excellent section for different types of loans for multiple purposes. Some of the loans include personal loan, home loans, education loan, gold loans, rental loan schemes, property loans, SIB DÉCOR, mobi loans, etc.

    South Indian Bank Personal Loan

    The bank offers a personal loan product known as ‘SIB Personal Loan Scheme’. It is given for the purpose of handling personal financial needs such as medical expenses, home renovation, purchase of consumables, purchase of electronic goods, travel purposes, white goods, etc. It is offered to permanent employees of government companies or reputed private firms and companies. It is given to doctors with professional medical qualifications. It is also given to businessmen, NRIs, and other individuals who earn adequate income tax returns or a regular salary.

    South Indian Bank Personal Loan Customer Care

    South Indian Bank has a full-scale customer care facility for each of its products. The bank aims at providing fast and easy-to-understand solutions to all its customers. Whether you are a loan borrower or an account holder with the bank, you will receive proper explanations and solutions for your queries.

    Whenever you get stuck while choosing your personal loan tenure or while filling your loan application form, you can call the bank’s customer helpdesk instantly and get relevant assistance to move further.

    When you need the bank’s help, you need not go all the way to a bank branch. Instead, you can just call the bank or send an email to the bank with your query. The bank is dedicated to helping out customers make sensible financial decisions at the right time. You can be assured that you will receive professional and precise support from the customer care executives at the bank’s call centre.

    The following table shows the contact details of SIB’s customer care centre:

    Toll-free number 1800 425 1809 1800 102 9408
    Contact number for NRIs 91 - 484 - 2388555
    Customer care centre email address customercare@sib.co.in
    Internet banking 0484 2388555
    NRI cell 0484 2933557
    Loan-related queries 0487-2420020 (488)

    Contact Details for Certain Branches of South Indian Bank

    Ahmedabad 079-26580858, 26583048 079-26925501 079-25461790 02717-233282 02717-297896 079-65255525
    Chennai 044-26162781 044-24455131, 24455141 044-24711288 044-25364524, 25383153 044-28603962 044-26421646 044-28549047, 28549048, 28429288 044-24796486 044-24980579, 24982116
    Bengaluru 080-27841877 +91 9972242660 080-26797634 080-25577696 080-25580649, 25597459 080-26482638 080-25536679, 41116164 080-25574804 080-26530214, 26631869
    Mumbai 022-28257418 022-22611209, 22614749, 22658974 022-22621872 022-22844133, 22812617, 22046148, 22026423 022-23854875, 23800122
    Kolkata 033-23990048 033-24617624 033-22343558, 22343559 033-22749433 033-22624816 033-22153152, 22153151 033-24350225 033-23550176 033-25330008
    Hyderabad 040-23110726 040-24755045, 24753925 040-23320668, 23320262 040-23412722 040-23754064 040-27845170 040-27897747, 27846336
    Thiruvananthapuram 0470-2622377 0471-2400309 0471-2253315 0470-2656634 0470-2691144 0470-2836336 0470-2670009 0470-2678339
    Patna 0612-2557009, 2557010
    Ranchi 0651-2232893
    Ernakulam 0484-2625160 0484-2457010, 2452802 0484-2454462 0484-2745990 +91 9446761600 0484-2249895 0484-2518641 0484-2221601 0484-2334633 0484-2536521 0484-2400478 0484-2352699, 2364526

    South Indian Bank Customer Satisfaction

    The bank values feedback from its multiple customers. Hence, the bank has an online customer satisfaction survey. This is an online form that can be filled by any SIB customer. If you have taken a personal loan from SIB, you will need to select that in the online form. This will be followed by many questions about the quality of the product and you will also have to mention if you are satisfied with the bank’s services. Once you fill the full form, you will have to key in the captcha code, and then submit the form.

    The bank also has a feedback form that is available on the bank’s website. You can download it, fill it, and send it to the bank’s email address, which is customercare@sib.co.in or send it to the postal address of the bank’s head office.

    South Indian Bank Grievance Redressal

    In case you have any grievance regarding the bank’s services, you can register a grievance on the bank’s website itself. In the online grievance form, you will be required to fill your name, address, name of your bank branch, type of bank account, and type of product. You will then be required to write your complaint in detail. You will also have to mention if you have already filed the complaint at any SIB branch. After filling the verification code, you will have to click ‘Submit’.

    You can get all your doubts regarding SIB personal loan by calling on the toll-free number! This way, you will not incur any additional costs to get in touch with the bank.

    FAQ’s on South Indian Bank Personal Loan Customer Care

    1. How can I apply for a personal loan from South Indian Bank?

      Ans: You can apply for a personal loan from South Indian Bank online by following the steps given below:

      • Visit the official website of South Indian Bank
      • Under 'Personal Banking', click on 'Loans'. Under it click on 'Personal Loan'
      • Click on 'SIB Personal Loan'
      • Scroll down and click on 'Application Form'
      • Print out the application form and duly fill it. Attach all the necessary documents and visit the nearest branch of South Indian Bank and submit them
      • The bank will verify the documents and if they found to be correct, the bank will disburse the amount to your bank account
    2. How can I get my complaint registered?

      Ans: You can get your complaint registered by following the steps given below:

      • Visit the official website of South Indian Bank
      • Scroll down the page and click on 'Complaint Registration'
      • You can get your complaint registered with the regional head. There will be a link, clicking on which will direct you to a new page. Enter the necessary details and click on 'Submit'. You can also register your complaint by sending it via post to the regional head, the details of which you can find on the official website of the bank
      • If your query is yet to be answered or if you are not satisfied with the solution to your query, you can get it escalated by registering the complaint with the Deputy General Manager, Customer Relations Dept. (CRD) at head office. You will find the complaint form in the same page under 'Complaint Registration' section. Fill the form and submit
      • If your query is yet to be resolved within 3 days of registering your complaint, you can approach the Principal Nodal Officer. You can either download the complaint form, fill it and send it to the address of the Principal Nodal Officer. You can also send your query by sending a mail to customercare@sib.co.in
      • If the Principal Nodal Officer fails to provide an appropriate solution to your problem, you can then approach the Banking Ombudsman. You will find the contact details on the official website of SIB
    3. What are the contact details of the Principal Nodal Officer?

      Ans: The contact details of the South Indian Bank Principal Nodal Officer is given below:

      Mr. Raphael T J, Chief General Manager & Chief Information Officer,

      South Indian Bank Ltd., Head Office, Mission Quarters,

      Thrissur, Kerala,

      PIN 680 001.

      Tele : 0487-2420020,

      Extn: 563

    4. How can I check the status of my personal loan?

      Ans: You can check the status of your personal loan by following the steps given below:

      • Visit the official website of South Indian Bank
      • Click on 'Online Banking'. Under it, click on Existing if you are a customer of the bank
      • Log in using your user credentials
      • Once you have logged in, you can visit the loan section under 'Menu'. You can then check your existing loans and click on the loan, the status of which you wish to check
      • Enter the reference/application number
      • You will be able to check the status of your personal loan
    5. What is SONA?

      Ans: SONA is the virtual assistant facility provided by South Indian Bank which is tasked to help you with any query. You can avail the facility on the South Indian Bank official website. You can click on it and enter your query in the message box and click on 'Ask'. The virtual assistant will help you with your query by providing the necessary details.

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