• Citibank Personal Loan Customer Care Number

    Citibank has a special facility called CitiPhone which provides 24x7 customer care support across India. For loans, this facility is available from Monday through Saturday (except on national holidays) from 9 am to 7 pm. The 24x7 CitiPhone Number for calls within India is 1860 210 2484. Customers outside India can dial +91 22 4955 2484 to get in touch with the customer care team.

    Citibank Loan Customer Care Number

    If you require clarifications regarding your personal loan, you can get in touch with the numbers mentioned in the table below:
    24/7 CitiPhone Numbers* 1860 210 2484 (local charges applicable)
    +91 22 4955 2484 (for calls from outside of India)

    *Do note that the customer service facility for loans is only operational between 9:00 a.m. to 7:00 p.m.

    You can also call the above numbers if you need assistance with your Citibank credit cards, Citibanking, Suvidha, Citi Priority, and Business Preferred queries.

    Citibank Branches Address and 24x7 Helpline Number

    If you wish to get in touch with a customer care executive and have a face-to-face discussion on services and offers, you can visit your nearest Citibank branch between 10 am to 6 pm. The contact details of all Citibank branches are provided in the table below.

    City Address 24/7 Helpline Number
    Ahmedabad Ground Floor, Kalapurnam, Near Municipal Market, CG Road, Ahmedabad- 380009. 079-40015740
    Akola Yamuna Tarang Complex, Plot No. 2, NH 6, Akola- 444004. 1800 180 2484
    Aurangabad Saraswati Sankul, Opposite S.B. Bus Stop, Aurangapura, Aurangabad- 431001. 0240-6659002
    Bengaluru No. 5, M.G. Road, Bengaluru- 560001. 080 - 67739333
    Bhopal 133, Kay Kay Business Centre, Zone 1, M.P. Nagar, Bhopal- 462011. 1800 180 2484
    Chandigarh Sco-132/133/134, Sector 9C, Madhya Marg, Chandigarh- 160017. 0172-6650900
    Chennai 163, Anna Salai, Chennai- 600002. 044-42274444
    Coimbatore 657, Tristar Towers, Avinashi Road, Coimbatore- 641037. 0422-4237305
    • 124, Jeevan Bharati Building, 3rd Floor, Connaught Circus, New Delhi- 110001.
    • 27, Central Market, Sector II, Western Avenue Road, Punjabi Bagh West, Delhi- 110026.
    • Ground Floor, International Trade Tower, Nehru Place, New Delhi- 110019.
    • D-11, South Extension Part - II, Delhi- 110049.
    • 33, Basant Iok, Vasant Vihar, New Delhi- 110057.
    • 011 – 66125400
    • 011-49231800
    • 011-49812901
    • 011-30035000
    • 011-49231700
    Faridabad 24-27, Lower Ground Floor, Crown Ansal Plaza, Sector 15A, Mathura Road, Faridabad- 121007. 0129-4182250
    Gurgaon Ground Floor, DLF Square, M Block, Jacaranda Marg, DLF City, Phase II, Gurgaon- 122002. 0124-4893918
    • Ground Floor, Queens Plaza, S.P. Road, Begumpet, Secunderabad- 500003.
    • Unit No. 1, Apurupa Silpi, Survey No. 124, Gachibowli Village, Serilingampally Mandal, Hyderabad, Ranga Reddy District- 500032.
    040-40005834 +91-40-66017101 / +91-40-33767101
    Jaipur Bhagwati Bhawan, Ground Floor, Government Hostel Crossing, M.I. Road, Jaipur- 302001. 0141-4053302 / 0141-4053300
    Kochi 38/1581 Fotofast House, M G Road, Ernakulam, Kochi- 682035. 0484-4196500
    • Kanak Building, 41, Chowringhee Road, Kolkata- 700071.
    • 9, Brabourne Road, Ground Floor, Kolkata- 700001.
    • 033 44003538 / 033 44003510
    • 033 44095015 / 033 44095017
    Lucknow 17/1, Ashok Marg, Ground Floor, Lucknow- 226001. 0522- 4031203 / 0522- 4031204
    Ludhiana Ground Floor, Ludhiana Stock Exchange Building, Feroze Gandhi Market, Ludhiana- 141001. 0161 501 2484
    • Ground Floor, Shop No. 2, Wing A, Lalani Residency, Survey No. 199/4, Village Kavesar, Opp. Suraj Water Park, Near Waghbil Naka, Ghodbunder Road, Thane (West) - 400615.
    • Bombay Mutual Building, 293, D.N. Road, Fort, Mumbai- 400 001
    • Ammu Bungalow, B/1, V. Mehta Road, JVPD Scheme, Juhu, Mumbai- 400049.
    • Mahatma Phule Bhavan, Palm Beach Road Junction, Sector 17, Vashi, Navi Mumbai- 400705.
    • 322, West View Building, Linking Road, Khar (West), Mumbai- 400052
    • Times Square IT Park, Wing "B", Unit No. 1, Andheri-Kurla Road, Marol Andheri (E), Mumbai- 400059.
    • Ground floor, Shop no.G9 & G10, Palladium, Phoenix Mills Compound, 462, Senapati Bapat Marg, Lower Parel, Mumbai- 400013.
    • 022-25981401
    • 022-40765172
    • 022-61190919
    • 022-61416010
    • 022-61416010
    • 022-61534036
    • 022-40532123
    Nagpur Nexus Point, Shop No. 1, Opp. Vidhan Bhawan, Civil Lines, Nagpur- 440001. 0712-662-3101
    Nanded Millennium Tower, Beside State Bank of Hyderabad, Malegaon Road, Taroda (Khurd), Nanded- 431605. 1800 180 2484
    Nandyal Survey No. 426, Door No. 25/427/3, Railway Station Road, Nandyal- 518501. 040 66662484
    Nasik Rushiraj Presidency, Opp. Bhonsala Military School, 52, 53, D'Souza Colony, College Road, Nasik- 422005. 0253-6647007
    Noida Ground Floor, Som Datt Tower, K-2, Sector-18, Noida- 201301. 0120 - 4396530
    Pune Ground Floor, Onyx Tower, 37/3 Ghorpadi, Nr. Westin Hotel, North Koregaon Park Main Road, Pune- 411001. 020-66064200
    Surat 14 Adarsh Society, Opp. Kakadia Complex, Ghod Dod Road, Surat- 395007. 0261-4082707
    Vadodara Pelican Opp. Race Course Tower, Gotri Road, Vadodara- 390007. 0265-6639210

    Note: The phone calls made to Citibank customer care numbers may be recorded for quality analysis and training purposes.

    You can also write an email to the officials given below:

    Head, Credit Cards & Personal Loans: india.cardsandloans.head@citi.com Head, Customer Care: head.customercare@citi.com

    Principal Nodal Officer

    If an issue has not been resolved at the level of the customer support team, you can get in touch with the Principal Nodal Officer using the details given below. You would have to mention your first point of contact with the bank and the interaction reference number when you do so:

    Principal Nodal Officer,

    Mr. M. Dhananjayan,

    Citibank N.A., Mail Room,

    Acropolis, 9th Floor,

    New Door No.148 (Old No.68),

    Dr. Radhakrishnan Salai,

    Mylapore, Chennai – 600 004.

    Regional Nodal Officers

    Given below are the contact details of the Regional Nodal Officers:

    Branch Nodal Officer Telephone Number Email Address Address Coverage Area
    Ahmedabad Rohit Mehra 079-40015715 regionalnodalofficer.west@citi.com Citibank N.A., Ground Floor, Kalapurnam, Nr Municipal market, C G Road, Ahmedabad - 380009 Union territories of Daman and Diu, Dadra & Nagar Haveli, Gujarat, and Bhopal
    Bangalore Nandish Prabhakar 080- 67739326 regionalnodalofficer.south@citi.com Citibank N.A., 5 M. G. Road, Bengaluru- 560 001 Karnataka
    Chandigarh Puneet Sandhu 855-9066072 regionalnodalofficer.north@citi.com Citibank N.A., SCO 4-5, Sector 8C, Madhya Marg, Chandigarh - 160 009 Union Territory of Chandigarh, as well as Punjab, Himachal Pradesh, Ambala, Yamuna Nagar, and Panchkula districts of Haryana
    Chennai John Koshy 044- 66890076 regionalnodalofficer.south@citi.com Citibank N.A., 7th Floor, Acropolis, No. 148, Dr. Radhakrishnan Salai, Mylapore, Chennai- 600 004 Tamil Nadu, Andaman and Nicobar Islands, and Union Territory of Puducherry (except Mahe)
    Delhi NCR Rakesh Singh 011- 41353301 regionalnodalofficer.north@citi.com Citibank N.A., Level 1, Gurmehar, A-12, Ring Road, South Extension Part-I, New Delhi- 110049 Delhi, Uttar Pradesh (only districts of Gautam Budh Nagar and Ghaziabad), Haryana (except districts of Panchkula, Yamuna Nagar, and Ambala), and Jammu & Kashmir
    Hyderabad Amaresh Sri Adibhatla 040- 66017109 regionalnodalofficer.south@citi.com Citibank N.A., Unit No. 1, Apurupa Silpi, Survey No. 124, Gachibowli Village, Serilingampally Mandal, Hyderabad- 500 032 Andhra Pradesh and Telangana
    Jaipur Amit Sen 0141- 4053303 regionalnodalofficer.north@citi.com Citibank N.A., Ground floor, Bhagwati Bhawan, Near Government Hostel Crossing, M I Road, Jaipur-302001 Rajasthan
    Kochi and Trivandrum Yonus VY 0484- 4196512 regionalnodalofficer.south@citi.com Citibank N.A., 38/1581 Fotofast House, M G Road, Ernakulam, Kochi-682 035 Kerala, Union Territory of Puducherry (only Mahe), and Union Territory of Lakshwadeep
    Kolkata Arjun Mitra 033- 44095002 regionalnodalofficer.east@citi.com Citibank N.A., 9 Brabourne Road, Kolkata-700001 West Bengal, Sikkim, and Orissa
    Lucknow and Kanpur Saurabh Mehrotra 0522- 4031203 regionalnodalofficer.north@citi.com Citibank N.A., Amren House, 17/1, Ashok Marg, Lucknow-226001 Uttar Pradesh (excluding the districts of Gautam Budh Nagar and Ghaziabad) and Uttaranchal
    Mumbai Bipin Salunkhe 022- 61416002 regionalnodalofficer.west@citi.com Citibank N.A., Mahatma Phule Bhavan, Sector 17, Palm Beach Road, Vashi, Navi Mumbai- 400705 Goa and Maharashtra

    Citibank, a private player in the banking industry, is known for its financial service offerings ranging from consumer banking and investment banking to wealth management solutions. Besides launching financial products, the bank also ensures a high level of customer satisfaction with its customer support cell active around the clock.

    Interactive Voice Response System

    Citibank customers can make use of the IVR facility to get information on banking products and services. For details on loan products, dial the Citibank helpline number and first select the language of your choice. After selecting the language, you can choose from the options listed in the IVR menu and get product specific information. In case you are not satisfied with the details provided in the IVR menu, you can speak directly with the customer care executive. Make sure that you keep your loan account number and TPIN handy for customer verification process. The helpline numbers of Citibank are given below:

    For all information on personal loans dial 1860 210 2484

    For calls from outside India dial +91 22 4955 2484

    Citibank Branches Address and 24x7 Helpline Number

    If you wish to get in touch with a customer care executive and have a face-to-face discussion on services and offers, you can visit your nearest Citibank branch between 10 am to 6 pm. The contact details of all Citibank branches are provided in the table below.


    To send an email, login to the Citibank internet banking account with your username and password. Subsequently, access the Quick Links menu and select the Compose Mail option from the Your Queries section. Make sure that you don’t forget to mention the loan account number while sending the mail. All email responses will be attend the by the customer service representatives, who will answer your queries at the shortest possible time.

    Citibank Personal Loan Customer Care Numbers FAQs

    1. Apart from the customer care toll-free numbers, are there other ways to get in touch with the customer care unit of CitiBank for queries?

    Ans: You can make use of the ‘Ask me’ chatbot on the main page of the website, login to your Citibank internet banking account and register a query or grievance or you can write to the customer support team under the ‘write to us’ section of the page.

    2. How will I know if my personal loan application is approved by CitiBank?

    Ans: The customer care support team will send an SMS to your registered mobile number and will also send you an email that your loan has been approved. In addition, using your personal loan application reference number, you can check the status of your personal loan application on the website of the bank or on the mobile app of CitiBank.

    3. What can I do if I am not satisfied with the response of the customer support team?

    You can write directly to the Senior Management of CitiBank on the website if you are dissatisfied with the service of the customer support team of CitiBank.

    4. Will there be call charges to contact the customer support team of CitiBank?

    Ans: Yes, local call charges will be applicable.

    5. Will the customer care support team contact me about my personal loan application even though I put myself on the Do Not Disturb list?

    Ans: You will not receive a call, but the customer support team will get in touch with you through other means of communication – SMS, email, etc.

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